CRM & Tech Support Administrator
il y a 1 mois
$2000 par mois
Temps plein
London
David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: CRM & Tech Support Administrator
Location: Remote from anywhere in the world
Employment type: Service Agreement/Self-employment (no Employment contract option available)
Remuneration: Fixed monthly payment RESPONSIBILITIES:
Manage and maintain the company's CRM system, ensuring optimal functionality and data integrity
Configure and customize system settings based on user needs and business requirements
Create and maintain user profiles and manage access permissions
Generate reports and analyze data to provide insights into client behavior and trends
Provide ongoing training and support to users on CRM functionalities
Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities
Communicate effectively with clients to understand their issues and provide clear
solutions
Document and escalate complex issues to the appropriate technical team members
Maintain and update knowledge base articles and FAQs
Stay up-to-date on company products and services REQUIREMENTS:
Minimum 1+ year of experience as a CRM administrator or similar role
Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity
Excellent command of English language
Demonstrated proficiency with a leading CRM platform (e.g., Salesforce, HubSpot)
Strong understanding of CRM best practices and data management principles
Strong understanding of computers and basic troubleshooting techniques
Excellent organizational and communication skills OFFER:
Competitive remuneration
An opportunity to build a company and grow in it
Private medical insurance
The freedom and flexibility of fully remote work
Collaborative and supportive team environment