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Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact. In Europe, Forvis Mazars has developed a leading team in Corporate Treasury Advisory with 60+ dedicated consultants supporting Treasury & Financing departments or CFO in 4 mains areas: (i) Treasury Transformation, (ii) Liquidity Optimisation; (iii) Financial Risk Management; and (iv) Operational Support. Forvis Mazars Group has recently launched a strategic initiative to boost the development of this Corporate Treasury Advisory practice with the objective to double its size within 3 years leveraging on strong existing expertise and Forvis Mazars footprint. Forvis Mazars is looking for an Assistant Manager or Manager to join our London team to help lead and deliver client engagements focused on Treasury Management Systems (TMS), bank connectivity and payments (including Bank Communication Tools / payment platforms). This role is ideal for someone with hands-on TMS and/or payments platform implementation experience who enjoys being client-facing, translating requirements into clear deliverables and shaping practical solutions. Where this role sits: The Assistant Manager / Manager role sits within our UK Treasury Advisory team and typically reports into an Associate Director / Director / Partner. Main activities for the role include: • Participate and oversee the delivery of TMS and bank connectivity / payments (BCT) assignments (selection, implementation / PMO, optimisation, configuration, administration support, upgrades, audit, etc.), ensuring client expectations are exceeded and quality standards are met., • Translate client requirements into clear deliverables and practical recommendations., • Contribute to UK go-to-market initiatives to develop new opportunities related to TMS and BCT in the UK (marketing campaign, events, publication, direct approach)., • Identify, negotiate and secure business opportunities with the support existing Treasury Advisory teams and local partners., • Minimum of 4 to 5 years' experience in treasury technology / treasury transformation (consulting or in-house), with hands-on exposure to TMS and/or payments platform delivery., • Certified with one or more TMS platforms, such as Kyriba, ION, FIS, GTreasury (or similar)., • Experience leading workstreams / engagements across requirements, solution design, governance/PMO, testing/UAT and go-live readiness., • Strong stakeholder management and workshop facilitation skills; comfortable with Treasury/Finance/IT audiences., • Ability to turn ambiguity into structured decisions, plans and deliverables., • Hands-on experience leading bank connectivity and payment factory workstreams: SWIFT / host-to-host / APIs, payment factory concepts, bank onboarding., • Familiarity with treasury operating model/process redesign alongside systems., • Knowledge of the UK treasury ecosystem (ACT, banks, vendors)., • People leadership (coaching / informal line management)., • A chance to help build a growing UK treasury technology capability, backed by a strong and established European treasury advisory team., • High-impact client work across treasury transformation, technology and payments., • Significant autonomy and responsibility with clear progression opportunities., • Hybrid working and flexible arrangements. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.

The School Management Information Systems (MIS) and Data Systems Specialist is a non-teaching, operational role within the Technology, Information Literacy, and Media (TILM) department. The primary responsibility of the role is the day-to-day administration, configuration, and effective operation of the Student Information System (Veracross), which is a core platform underpinning the school’s academic and operational processes. Alongside this core responsibility, the role contributes to the development, maintenance, and improvement of applications, data workflows, and automations that support the school’s operations. While application development and automation form an important part of the role, particularly over time, stewardship of Veracross, data integrity, and reliable system operation are the priority, especially during the initial period in post. The MIS and Data Systems Specialist reports to and works under the direction of the Network and Data Integration Manager. All development, configuration, and integration work is undertaken within agreed priorities and architectural oversight, ensuring alignment with departmental strategy, security expectations, and school needs. Summary of Major Responsibilities Veracross Administration and Development • Manage the day-to-day administration and configuration of the Veracross Student Information System., • Configure schedules, calendars, parent conferences, access controls, and user permissions., • Maintain data quality, data integrity, and appropriate access across Veracross modules., • Produce reports, data extracts, and imports to support academic and operational teams., • Develop and maintain scripts, workflows, and lightweight applications that improve operational efficiency., • Support the design and development of in-house applications to meet school needs., • Support data flows and integrations between Veracross and other school systems under the guidance of the Digital Integration Manager., • Lead and support the data rostering (students and staff) for internal and external assessments including NWEA MAP, ACER ISA, and aimswebPlus in coordination with the Office of Teaching & Learning., • Troubleshoot application, data, and integration issues and escalate where appropriate., • Apply secure development and administration practices in all work., • Follow data protection, access control, and safeguarding requirements when handling systems and data., • Work collaboratively with colleagues across academic and operational teams to understand requirements and deliver effective technical solutions., • Respond to and resolve assigned Helpdesk tickets related to Veracross, applications, data, and integrations, in line with departmental service expectations., • Escalate issues appropriately and keep stakeholders informed of progress., • Participate in team meetings, planning, and professional development., • Experience working with application platforms, databases, or information systems., • Demonstrable experience with scripting, automation, or application development., • Experience working with structured data and reporting., • Strong problem-solving skills and attention to detail., • Ability to work collaboratively and take technical direction., • Strong written and verbal communication skills., • Experience working with Veracross or a comparable Student Information System., • Experience with FileMaker., • Experience with AppSheet., • Experience with APIs, data integrations, and workflow automation., • Experience migrating or modernizing legacy systems., • Experience working in a school or similar complex organization.

Data & MIS Manager (Integration & Project Manager) Wandsworth, London £40,000 to £42,500 + 30 days holiday + Bank Holidays + Pension + Life Insurance Excellent opportunity for a Data Manager with MIS experience looking for a role offering autonomy and the opportunity to stamp your mark on an organisation, taking ownership of and modernising their data and MIS systems. This organisation are in the education sector and have a brilliant reputation within their industry. They are well-established, stable, and pride themselves on their culture and being a great place to work.This role is the first of its kind within the organisation, meaning that it is a great opportunity for you to come in, bring your ideas to the table and truly make your mark. On a day-to-day you will be responsible for data migration, integration, data integrity and quality, reporting and management information, as well as dealing with leadership, governors and stakeholders. The ideal candidate will come from a Data Manager role (or similar background), ideally within education or broader public sector, and will have experience with an MIS system. You will have good data quality expertise and will be comfortable communicating and dealing with stakeholders in a school environment.This is a fantastic opportunity to take full ownership of a core system, influence how data is managed across the organisation and contribute to a long term digital strategy, while retaining a strong work life balance in a supportive setting.The Role: * MIS & Data Manager, acting as system owner and project lead for data migration * Responsible for data cleansing, mapping, validation, User Acceptance Testing and configuration of workflows * Day to day administration of the MIS * Produce reporting for SLT, Governors and compliance requirements, developing dashboards and reducing reliance on manual spreadsheets * Ensure data integrity across admissions, onboarding, year transitions and leavers * Onsite role in WandsworthThe Person: * Experience in a Data Management role, ideally from education or the broader public sector * Experience with an MIS system * Data Quality expertise * Comfortable communicating with and dealing with stakeholders * Based within a commutable distance of Wandsworth and happy to work onsiteReference Number: BBBH270741 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Role Mission To support customer outcomes by making deep, hands-on Microsoft centric expertise available to customers and internal teams across hybrid identity, security and endpoint management. This includes Windows Active Directory and integration with Microsoft Entra ID, unified security operations with Microsoft Defender XDR and Microsoft Sentinel, and modern endpoint and device management with Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), providing practical guidance, design assurance and implementation support where needed. Objectives & Key Results Deliver consulting-grade architecture assurance and outcomes for customers • Provide high-quality architecture reviews and design assurance for complex customer opportunities and deliveries, highlighting risks, trade-offs and pragmatic options, • Produce clear customer-facing technical outputs (e.g., current-state assessments, target-state architectures, and phased roadmaps) that accelerate decision-making Technical Leadership & Delivery • Serve as a senior technical expert within the Office of the CTO, providing hands-on technical depth and assurance in support of the UK CTO, • Technological Curiosity: Naturally curious, proactively explores how new and existing technologies work, experiments safely, and shares what they learn, • Hands-On Mindset: Enjoys being “on the keyboard” solving technical challenges, • Customer Engagement: Exceptional presence and clarity when engaging with customers, • Influence Without Authority: Guides teams through expertise and collaboration, not hierarchy, • Clear Communicator: Able to articulate complex problems simply and confidently, • Calm & Composed: Operates effectively in high-pressure or ambiguous situations, • Ownership & Accountability: Takes responsibility for delivering high-quality outcomes, • Continuous Improvement: Always seeking ways to enhance technical and engineering quality, security and efficiency, • Strong architectural capability across Microsoft Azure and core Microsoft cloud services, • Proficiency in security technologies, frameworks, and secure architecture patterns (including Microsoft Defender XDR and Microsoft Sentinel), • Strong expertise in Windows Active Directory and hybrid identity integration with Microsoft Entra ID, • Experience with modern endpoint and device management and configuration management, including Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), • Hands-on capability in automation, IaC, CI/CD, scripting and platform engineering, • Experience with distributed systems or modern application architectures

SENIOR PRODUCT MANAGER (MACONOMY)LONDON/HYBRIDUP TO £100,000This is an exciting opportunity to take full ownership of a newly launched global ERP ecosystem at a pivotal stage in its development. You will shape the roadmap, drive process improvements, and act as the key link between finance, operations, and technology teams across multiple regions.ROLES AND RESPONSIBILITIES:The Senior Product Manager will: Own the ERP product roadmap and prioritise enhancements based on business value and technical feasibility. Partner closely with Finance and other cross-functional stakeholders to shape requirements and translate them into actionable solutions. Identify process inefficiencies and lead automation and optimisation across workflows. Drive the global rollout of the ERP platform into new regions. Serve as the subject-matter expert for Maconomy, including configuration, administration, and integrations. Oversee system performance, vendor relationships, and technical escalations. * Provide second-line support, ensuring platform stability, compliance, and best-practice documentation.YOUR SKILLS AND EXPERIENCE:The ideal candidate will have the following skills and experience: Strong commercial experience working with Maconomy in a Product Manager, Product Owner, or Business Analyst capacity. Hands-on expertise in Maconomy configuration and administration, including WSC and layouts. Experience supporting ERP implementations or regional rollouts. A strong understanding of finance back-office processes. Proven ability to manage backlogs, roadmaps, and product delivery. The confidence to work effectively with both technical and non-technical stakeholders.APPLY BELOW!

Trusted Data Architect – Data Innovation Location: London / ManchesterSalary: Competitive salary and package dependent on experienceCareer Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO Role Overview Within Accenture’s Data Innovation team, we deliver Trusted Data Services leveraging cutting-edge technologies including Distributed Ledger Technologies (DLT), Digital Identity, Digital Assets, and Confidential Compute. As a Trusted Data Architect, you will play a critical role in shaping, leading, and industrializing trust-centric digital platforms for global enterprise and public-sector clients. This role requires deep expertise in trusted data technologies and platform architecture, with equal applicability across: * DLT / Blockchain platforms (Layer 1 and Layer 2) * Digital Identity solutions (decentralized identity, credentials, wallets, trust frameworks) * Digital Asset platforms (tokenization, custody, lifecycle management, on-chain/off-chain integration) You will combine hands-on technical authority with end-to-end delivery ownership, client advisory responsibility, and practice leadership, helping Accenture translate emerging trust technologies into secure, scalable, and production-grade architectures embedded in modern data and digital core environments. Key Responsibilities Trusted Data Architecture & Strategic Leadership * Own the end-to-end-to-end architecture and technical delivery accountability for trusted data services spanning DLT, Digital Identity, and Digital Assets * Act as a technical authority and design decision maker across trust, security, scalability, and performance considerations * Define and govern enterprise reference architectures for trusted data ecosystems, balancing on-chain, off-chain, and confidential compute components * Guide clients from strategy and architecture definition through PoC, pilot, production deployment, and scale * Translate emerging standards, protocols, and regulatory requirements into practical, industrialized architectures DLT & Blockchain Infrastructure Architecture * Lead the design, deployment, and operation of enterprise g-grade DLT networks across Layer 1 and Layer 2 platforms * Architect and implement Layer 2 frameworks, covering major approaches such as rollup-based, validity-proof-based, and hybrid models * Define reference architectures for node infrastructure, validator setups, sequencers, RPC endpoints, and supporting services * Ensure production grade-grade security, resilience, governance, and scalability of blockchain platforms Digital Identity Architecture * Architect Digital Identity solutions leveraging DLT-based and hybrid approaches, including decentralized identifiers (DIDs), verifiable credentials (VCs), and (EUDI) wallets * Design identity platforms that integrate with enterprise IAM, access control, and data governance frameworks * Address privacy, consent, selective disclosure, and compliance requirements using cryptographic and confidential compute techniques * Advise clients on trust frameworks, identity interoperability, and cross ecosystem-ecosystem identity models Digital Assets & Tokenization Platforms * Lead architecture for Digital Asset platforms, including tokenization of assets, token lifecycle management, and on-chain/off-chain data integration * Design solutions for wallets, custody, asset issuance, transfer, and settlement, aligned with enterprise security and regulatory needs * Define scalable patterns for integration between blockchain networks, enterprise systems, and data platforms * Support clients in building production-ready digital asset ecosystems rather than isolated pilots Cloud, Platform Engineering & Confidential Compute * Design cloud-native trusted data platforms across major hyperscalers (AWS, Azure, GCP), including network topology, security, and cost optimization * Architect solutions for regulated, sovereign, and hybrid cloud environments * Apply Confidential Compute and privacy enhancing-enhancing technologies to protect sensitive data in use, at rest, and in transit * Establish Infrastructure as-asCode (IaC-Code (IaC) and DevOps standards enabling repeatable, industrialized delivery DevOps, Operations & Production Readiness * Provide architectural leadership for containerized DLT environments using Docker and Kubernetes * Oversee CI/CD strategies for protocol upgrades, configuration changes, and network evolution * Establish enterprise grade monitoring, logging, alerting, and incident-grade monitoring, logging, alerting, and incidentresponse patterns for mission-response patterns for missionc-critical DLT platforms Client, Team & Practice Leadership * Serve as a trusted advisor to senior client stakeholders on DLT, Digital Identity, and Digital Asset strategies * Lead and mentor multi-disciplinary delivery teams, setting architectural standards and ensuring quality at scale * Build and evolve internal assets, accelerators, and reference architectures within Accenture’s Trusted Data and blockchain communities * Contribute to business development, solution shaping, proposals, and thought leadership * Drive capability building, growing Accenture’s trusted data architecture bench globally

Role Mission To support customer outcomes by making deep, hands-on Microsoft centric expertise available to customers and internal teams across hybrid identity, security and endpoint management. This includes Windows Active Directory and integration with Microsoft Entra ID, unified security operations with Microsoft Defender XDR and Microsoft Sentinel, and modern endpoint and device management with Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), providing practical guidance, design assurance and implementation support where needed. Objectives & Key Results Deliver consulting-grade architecture assurance and outcomes for customers • Provide high-quality architecture reviews and design assurance for complex customer opportunities and deliveries, highlighting risks, trade-offs and pragmatic options, • Produce clear customer-facing technical outputs (e.g., current-state assessments, target-state architectures, and phased roadmaps) that accelerate decision-making Technical Leadership & Delivery • Serve as a senior technical expert within the Office of the CTO, providing hands-on technical depth and assurance in support of the UK CTO, • Technological Curiosity: Naturally curious, proactively explores how new and existing technologies work, experiments safely, and shares what they learn, • Hands-On Mindset: Enjoys being “on the keyboard” solving technical challenges, • Customer Engagement: Exceptional presence and clarity when engaging with customers, • Influence Without Authority: Guides teams through expertise and collaboration, not hierarchy, • Clear Communicator: Able to articulate complex problems simply and confidently, • Calm & Composed: Operates effectively in high-pressure or ambiguous situations, • Ownership & Accountability: Takes responsibility for delivering high-quality outcomes, • Continuous Improvement: Always seeking ways to enhance technical and engineering quality, security and efficiency, • Strong architectural capability across Microsoft Azure and core Microsoft cloud services, • Proficiency in security technologies, frameworks, and secure architecture patterns (including Microsoft Defender XDR and Microsoft Sentinel), • Strong expertise in Windows Active Directory and hybrid identity integration with Microsoft Entra ID, • Experience with modern endpoint and device management and configuration management, including Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), • Hands-on capability in automation, IaC, CI/CD, scripting and platform engineering, • Experience with distributed systems or modern application architectures

IAM EngineerPermanent London 2x a weekAbout the RoleWe are exclusively partnered with a leading retail organisation who are seeking a highly skilled and security-focused Senior IAM Engineer to spearhead the evolution of our identity platforms and core infrastructure. As we transition toward a cloud-native, Entra ID-centric ecosystem, you will take full ownership of modernising our directory services and enterprise baseline.This is a pivotal role for a technical leader who excels in managing hybrid environments while strategically driving the retirement of legacy Active Directory (AD DS) in favor of Microsoft Entra ID and Intune. You will act as the technical authority for identity, ensuring all infrastructure controls are robust, compliant, and strictly aligned with Zero Trust principles.Key Responsibilities • Identity & Access Management (IAM): Design and manage hybrid identity configurations, including domain joins, OU/GPO design, and trust relationships., • Security Implementation: Maintain SSO, Conditional Access, MFA, and passwordless authentication strategies., • Privileged Access: Define and oversee RBAC, PIM, and Just-in-Time (JIT) access for administrative and service accounts., • Cloud Migration: Lead the shift from domain-joined/hybrid environments to Entra ID joined, utilizing Windows Autopilot and Intune for lifecycle management., • Infrastructure Modernization: Replace legacy GPO-based configurations with Intune configuration profiles and security baselines., • Legacy Decommissioning: Plan the phase-out of traditional services such as ADCS, on-prem LDAP applications, and outdated protocols like Kerberos and NTLM., • Automation: Streamline operations by automating identity tasks using PowerShell, Microsoft Graph API, and Azure CLI., • Governance & Compliance: Ensure all platforms meet hardening standards and assist with audit readiness for frameworks such as ISO 27001, GDPR, or PCI DSS.What We’re Looking ForEssential Experience:, • Expertise in Microsoft Identity: Proven track record with Azure Entra ID, Active Directory, and managing hybrid-to-cloud transitions., • Device Management: Strong proficiency in Microsoft Intune/Endpoint Manager and modern Windows device transformation., • Security Tooling: Hands-on experience deploying PIM, SSPR, and Conditional Access in a production environment., • Protocols: Deep understanding of authentication protocols (SAML, OIDC, OAuth2, LDAP) and their cloud-based alternatives., • Governance: Experience with Entra ID Governance features, including Access Reviews and Lifecycle Workflows., • Automation Skills: Proficient in scripting with PowerShell or Logic Apps to ensure scalable operations.Desirable Experience:, • Familiarity with Microsoft Purview, Defender for Identity, or Microsoft Sentinel., • Background in retiring legacy infrastructure like RADIUS or on-prem file shares., • Knowledge of Zero Trust architecture and CIS/NIST compliance baselines.Qualifications & Attributes, • Experience: 5–10 years within IAM, Windows Infrastructure, or Hybrid Cloud Operations., • Education: Bachelor’s degree in Computer Science, Cyber Security, or equivalent professional experience., • Certifications (Preferred): Microsoft SC-300, SC-100, MD-102, or AZ-104., • Soft Skills: An analytical mindset with the ability to lead transformational projects and collaborate effectively across Security and DevOps teams.Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Senior Infrastructure Engineer Full time Permanent Position Location: This role is based in there office located in Hammersmith, London + 1 day remote work per week They are looking for a highly motivated and experienced Senior Infrastructure Engineer to join the global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting there entire IT infrastructure, which supports the business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: • Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems., • Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates., • Proficient in managing a complex SCCM environment, including Distribution Points, and other sites over a slow WAN link, Experience with Cloud Management Gateway., • Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management., • Ensure the security of our infrastructure and data by managing on-premises and cloud security controls, and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching., • Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform., • Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base., • Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure., • Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers., • Collaborate with international teams to ensure the seamless delivery of IT services to all global employees., • Address the challenges of a distributed workforce, utilising technologies like SCCM CMG, and VDI for remote access and device provisioning., • Navigate the complexities of regional IT regulations and data sovereignty requirements (eg, GDPR)., • Contribute to the development of the global IT roadmap and strategy, identifying opportunities for innovation and improvement., • Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development., • Create and maintain comprehensive documentation for infrastructure, systems, and procedures within our knowledge base to ensure accurate and up-to-date information. Extensive experience (typically 7+ years) in a senior infrastructure engineering role, preferably within a global or multi-site SME. Qualifications & Experience • Experience in ServiceNow administration and/or development would be a significant advantage., • Relevant industry certifications, such as Microsoft Certified: Azure Administrator Associate,, • VMware Certified Professional (VCP), or other Microsoft 365/Security certifications., • Familiarity with ITIL & NIST frameworks for service management., • Experience working in an agile environment

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You’ll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities • Respond promptly to technical support requests via phone, email, and ticketing system, • Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times, • Provide face-to-face technical support through pre-scheduled client site visits, • Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle, • Keep clients and their IT teams regularly updated on ticket progress, • Identify recurring issues and contribute to permanent solutions, • Create and maintain technical documentation and knowledge base articles, • Deliver excellent customer service and a positive support experience at all times, • Manage your own ticket queue, triage effectively, and escalate where necessary, • Liaise with third-party vendors and partners to resolve complex issues, • Support, mentor, train, and develop the 1st Line Service Desk Analysts, • Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team, • Achieve relevant Microsoft and technical certificationsWhat We’re Looking For, • Excellent customer service, telephone, and client-facing skills, • Minimum 2 years’ experience providing IT support across multiple technologies (MSP experience is highly desirable), • Proven experience attending client sites and delivering face-to-face support, • Strong troubleshooting and support experience in the following technologies:, • Windows Server (on-premise and Azure), • Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint, • Microsoft Exchange, • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere), • Backup and Disaster Recovery solutions, • Cyber-security tools and concepts (EDR, MFA, AV, incident response), • Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers), • Windows OS, macOS, and Microsoft Office, • Mobile device configuration and support, • Ability to configure, administer, and support both Windows and macOS devices, • Solid understanding of the cyber threat landscape and security best practices, • Proactive mindset with the ability to anticipate and prevent issues, • Excellent verbal and written communication skills – able to explain complex technical matters clearly to users of all levels, • A genuine passion for learning new technologies, demonstrated through certifications or personal projects, • Strong team player who is also highly self-motivated, • Calm and professional approach when dealing with difficult or demanding situations, • Full UK driving licenceWhat We Offer, • Hybrid working (3 days onsite, 2 days remote), • Varied and interesting workload across multiple client environments, • Opportunities to develop your technical skills and gain certifications

A leading London law firm is seeking an Application Support/Developer to be responsible for the support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying up to £70,000 plus very good benefits including hybrid working (2 days working from home 3 days in the central London office). The role-holder will be responsible for: • Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side), • Developing MS Office applications including templates, data injection and automation., • Assisting with improving the efficiency and productivity of staff using IT applications and manipulating information., • Liaising with the end users, Inprotech Development Analysts, Partners (including the Partner responsible for Inprotech) and the Senior Software Developer to understand business requirements and deliver solutions, • Under instruction from the Applications and Development Manager, manage and optimise the various SQL Server databases, • Maintain application security and data privacy in line with IS027001 standards, applying secure coding practices and ensuring compliance with firm security standards, • Liaise with other functions within the Technology Team and Finance. Must Have: • Experience of working in a Legal services/Law firm/Professional Services environment, • Strong Microsoft SQL Server experience (querying, basic optimisation, T-SQL), • Proven experience in supporting and maintaining business applications (not just development), • Experience with scripting languages (PowerShell, VBA, or VBScript), • Familiarity with Microsoft environments (Office 365, Windows Server, Active Directory), • Strong communication skills and experience working with end users and senior stakeholders, • MS Server 2016 network administration (AD, groups, security, etc.) including Exchange, • Knowledge of IIS configuration and management Desirable Skills • Experience with Inprotech, iManage applications (front & back end) version 11 onwards, • Understanding of data security and compliance, including ISO27001 or secure coding practices, • SQL Server development skills (stored procedures, triggers, performance tuning), • Experience with SSRS reporting, • Exposure to IIS, HTML, CSS, or web-based systems

A leading London law firm is seeking a Software Developer to be responsible for the support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying up to £70,000 plus very good benefits including hybrid working (2 days working from home 3 days in the central London office). The role-holder will be responsible for: • Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side), • Developing MS Office applications including templates, data injection and automation., • Assisting with improving the efficiency and productivity of staff using IT applications and manipulating information., • Liaising with the end users, Inprotech Development Analysts, Partners (including the Partner responsible for Inprotech) and the Senior Software Developer to understand business requirements and deliver solutions, • Under instruction from the Applications and Development Manager, managing and optimise the various SQL Server databases, • Maintaining application security and data privacy in line with IS027001 standards, applying secure coding practices and ensuring compliance with firm security standards, • Liaising with other functions within the Technology Team and Finance., • Designing new and maintain Microsoft Office templates with data integrated from other data sources. Required Skills: Must Have: • Experience of working in a Legal services/Law firm environment, • Strong Microsoft SQL Server experience (querying, basic optimisation, T-SQL), • Proven experience in supporting and maintaining business applications (not just development), • Experience with scripting languages (PowerShell, VBA, or VBScript), • Familiarity with Microsoft environments (Office 365, Windows Server, Active Directory), • Strong communication skills and experience working with end users and senior stakeholders, • MS Server 2016 network administration (AD, groups, security, etc.) including Exchange, • Knowledge of IIS configuration and management Desirable Skills • Experience with Inprotech, iManage applications (front & back end) version 11 onwards, • Understanding of data security and compliance, including ISO27001 or secure coding practices, • SQL Server development skills (stored procedures, triggers, performance tuning), • Experience with SSRS reporting, • Exposure to IIS, HTML, CSS, or web-based systems

Howdens, the UK’s leading trade kitchen supplier, is looking for an experienced SAP BTP Lead to act as our subject matter expert and technical authority for SAP’s Business Technology Platform (BTP). This role plays a key part in defining, developing, and enabling the use of BTP services across Howdens, ensuring the platform’s adoption aligns with strategic technology goals and enterprise standards. Responsible for discovering and demonstrating how SAP BTP capabilities can deliver tangible business value, this role serves as a trusted reference point for development teams, architects, and functional leads using or integrating with BTP services, supporting the delivery of scalable, secure, and performant solutions. Reporting to the Web Platforms Manager, the SAP BTP Lead works closely with stakeholders across technology and business domains to evaluate emerging technologies, identify suitable use cases, and help shape the roadmap for BTP adoption within Howdens’ digital ecosystem. This is a permanent position based onsite 4 days per week with 1 day from home. What you’ll be doing as the SAP BTP Lead: • Act as the technical authority and SME for SAP BTP, ensuring optimal configuration, governance, and usage across development teams., • Provide guidance, coaching, and technical support to developers, architects, and solution designers using SAP BTP., • Explore and evaluate new SAP BTP services, tools, and integration patterns for applicability to Howdens’ business needs., • Collaborate with the Web Platforms Manager on roadmaps and strategies for BTP platform development and alignment with enterprise architecture., • Maintain a deep understanding of BTP security, performance, and scalability best practices, ensuring these are embedded in all projects., • Lead the evaluation and prototyping of BTP-based solutions, presenting findings and recommendations to stakeholders., • Partner with cross-functional teams to identify innovation opportunities, helping drive adoption of automation, integration, and data capabilities., • Develop and maintain documentation, standards, and reference architectures for BTP development and operations., • Solid hands-on experience with SAP BTP services (e.g., Integration Suite, CAP, CI/CD, Launchpad, Kyma) including a proven track record in designing and implementing scalable BTP solutions., • Experience in large enterprise or hybrid SAP environments (S/4HANA, ECC, or third-party integrations)., • Strong analytical and problem-solving skills with the ability to translate complex technology into business outcomes., • Excellent collaboration and communication abilities. As the UK’s leading trade kitchen supplier, Howdens proudly supports over 460,000 trade professionals through our network of 900+ depots. As a constituent of the FTSE 100 and with sales of £2.4 billion last year, we continue to expand, offering exciting opportunities for growth in a dynamic, entrepreneurial environment. What we can offer you as • Competitive Salary and Company Performance Related Annual Bonus, • Excellent pension scheme (company contribution of up to 12%), • 25 days holiday + bank holidays per year with the opportunity to buy extra holidays., • Share save scheme. #LI-SW1?

SAP S/4HANA Basis Consultant - SC ClearedLocation: Remote with travel to London (2 days per week) Rate: £500-£600 per day - rolling contract Contract Type: Inside IR35 Security Clearance - ImportantThis role requires UK SC clearance (5 years UK residency required) • Active SC clearance is strongly preferred We are seeking an experienced SAP S/4HANA Basis Consultant to join a large-scale, enterprise SAP transformation programme within a highly regulated environment. This is a hands-on, operational role focused on stability, resilience, security, and performance of a complex SAP S 4HANA landscape. You will play a key role in the administration, configuration, and ongoing operation of SAP systems, working closely with infrastructure, security, and application teams to ensure the platform meets strict technical and governance standards. Key Responsibilities • Administer and support SAP S 4HANA systems, including system builds, configuration, and day-to-day Basis operations, • Manage SAP landscapes across development, quality, and production environments, • Own transport management, kernel upgrades, support package implementation, and performance tuning activities, • Use SAP Solution Manager to support IT Service Management, Change Request Management (ChaRM), and Focused Build, • Support a DevOps-driven SAP delivery model, working with tools such as GitLab, BitBucket, and Puppet, • Coordinate system refreshes, system copies, and client administration activities, • Work closely with infrastructure, security, and application teams to ensure platform resilience and compliance, • Support audit, assurance, and compliance activities across the programme lifecycle, • Proven experience working as an SAP Basis Consultant in SAP S 4HANA environments, • Strong knowledge of:, • SAP system administration, • Transport management, • Performance optimisation and monitoring, • Hands-on experience with SAP Solution Manager, including:, • ITSM, • ChaRM, • Focused Build, • Experience working within Enterobacteriales or complex SAP programmes, • Comfortable operating in DevOps and CI CD environments, collaborating with automation and pipeline tooling, • Experience running SAP on cloud infrastructure, particularly AWS, • Familiarity with ITIL-aligned change and service management processes This is an excellent opportunity for a seasoned SAP Basis Consultant to work on a high-profile SAP S 4HANA transformation, using modern delivery practices and tools, within a well-governed and security-focused environment. If you're looking for a role where technical depth, operational excellence, and platform stability genuinely matter, this is a strong long-term assignment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Key Responsibilities Advanced Support & Problem Management (Tier 2/3) • Own and resolve complex, high-impact, and escalated support issues (L3) that cannot be resolved by Tier 1 staff., • Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization., • Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions., • Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching., • Develop, test, and deploy automated scripts (PowerShell, Python, or Bash) to streamline routine maintenance, provisioning, and configuration tasks., • Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management., • Lead or execute major IT projects, including large-scale OS migrations, enterprise application rollouts, and infrastructure upgrades impacting the end-user environment., • Act as the subject matter expert (SME) for desktop standardization, security compliance, and VDI management., • Serve as a technical escalation point and mentor for junior deskside and Service Desk team members, performing knowledge transfer and training., • Lead the creation, review, and maintenance of high-quality Standard Operating Procedures (SOPs) and advanced troubleshooting guides., • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience., • Experience: Minimum of 5 years of progressive experience providing high-level deskside, field, or end-user support in a corporate environment., • Technical Skills:, • Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints., • Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF)., • Advanced scripting skills (e.g., PowerShell or Python) for automation and task efficiency., • Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations., • Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting., • Soft Skills: Proven ability to lead small projects, excellent communication and documentation skills, and experience in mentorship or knowledge transfer., • Certifications: Microsoft Certified: Modern Desktop Administrator Associate (MD-100/101), ITIL Foundation, or relevant certifications in networking or security (e.g., Network+, Security+)., • Experience administering virtualization technologies (e.g., VMWare Horizon, Citrix)., • Direct experience with cloud identity and synchronization services (e.g., Azure AD Connect)., • Experience managing executive communications and high-priority incidents.

Location: London, Watford or Bristol (Hybrid working options available) The Test and Release Manager – Customer Engineering is responsible for planning and managing end to end testing and release activities across the Customer Engineering estate, with Salesforce Financial Services Cloud (FSC) at its core. Operating as an individual contributor, the role owns quality and release outcomes across Salesforce led customer service journeys and the integrated systems that support them, from initial unit testing through to system, integration and business user acceptance testing (UAT). It ensures that changes delivered via Salesforce FSC configuration, custom development, integrations and downstream systems are robust, compliant and aligned to business and regulatory expectations. Working as part of cross functional product and engineering teams, the Test and Release Manager defines and coordinates test strategies, embeds modern quality engineering practices (including automation and AI enabled testing), and plans and scopes releases within Customer Engineering, coordinating with other end to end teams across the wider technology estate as required4. The role is critical in maintaining platform stability, optimising release cadence and ensuring that customer and colleague experiences are protected through controlled, predictable change. Duties/Responsibilities • Plan, coordinate and oversee all test phases (unit, system, integration and business UAT) for changes impacting Customer Engineering platforms, ensuring alignment of scope, timelines and entry/exit criteria across teams. Work closely with Product Owners, Developers, Architects and Business Analysts so that quality is built in from discovery through to delivery., • Define and maintain the test strategy for Salesforce Financial Services Cloud and related customer service journeys, covering configuration, custom Apex, Lightning components, flows, validation rules, APIs and integrations8. Assure quality across end to end financial services processes such as customer onboarding, servicing, case management and data flows., • Design, implement and maintain automated tests for Salesforce FSC and integrated systems, embedding test automation into CI/CD pipelines to minimise manual testing and accelerate feedback. Champion modern testing practices such as shift left testing, TDD/BDD, risk based testing, AI assisted test design/execution and collaborative ownership of quality across delivery teams., • Own the scoping and planning of releases within Customer Engineering, including the definition of release content, risk assessment and readiness criteria. Coordinate Customer Engineering releases with other end to end product and platform teams to ensure coherent, non conflicting changes across the integrated estate. Contribute to the publication and communication of the wider release calendar where relevant., • Conduct release readiness reviews, providing input to go/no go decisions based on test results, risk profile, defects and business impact. Define and apply standard mechanisms for rollback and capture release related performance indicators (e.g. defect leakage, incident trends, release stability) to drive continual improvement., • Work with the Release and Environment Manager, Development and QA teams to ensure appropriate non production environments, data and configuration are available and aligned to support end to end testing and release activities. Help set quality gates for environment readiness and promote consistent environment management practices., • Monitor Salesforce FSC and integrated system health, along with release and test process performance, identifying opportunities for improving quality, efficiency and automation coverage11. Feed insights into backlog and process improvement forums., • Provide clear, timely communication to IT and business stakeholders on test and release status, risks, issues and dependencies. Manage test and release risks and exceptions, working with teams to resolve issues that may affect scope, schedule or quality. Skills, Knowledge and Experience • Proven experience in testing Salesforce solutions, including FSC data models, configuration, customisation and integration., • Hands on experience with Salesforce testing, including flows, validation rules, Apex, Lightning components and API., • Significant experience planning and managing end to end test activities (unit, system, integration and UAT) in complex, integrated environments, ideally within financial services., • Experience implementing and maintaining test automation for Salesforce and integrated systems, embedded into CI/CD pipelines., • Familiarity with automation frameworks and scripting/coding languages (e.g. Apex, C# or equivalent) and with cloud based infrastructure and managed services., • Strong understanding of modern quality practices such as shift left testing, TDD/BDD, risk based testing, pairing and collaborative ownership of quality., • Knowledge of waterfall and lean agile software development and testing lifecycles and methodologies (Scrum/Kanban., • Strong analytical and problem solving skills with the ability to see across systems and processes, recognise patterns and identify opportunities to improve quality and efficiency., • Excellent communication and stakeholder management skills; able to influence, facilitate and negotiate with distributed, cross functional teams and business stakeholders., • Ability to deliver under pressure and to tight timescales, managing multiple releases and test activities simultaneously in a constantly changing environment., • Curious, proactive and committed to continuous learning, particularly within the Salesforce ecosystem and emerging AI enabled testing tools.

D365 Business Systems Manager / Project Lead required to work anywhere within the UK. This is a primarily remote role, though you’ll need to travel to other offices on rare occasions. Please note: We are unable to offer visa sponsorship for this position, so you must have the existing right to work in the UK to apply. No Student Visa’s either! Primary purpose: As the Business Systems Manager, you’ll leverage your expertise in application support and development, including understanding business needs, and interpreting into technical requirements. Working closely with the IT Director and Security Manager you’ll oversee and implement programs to ensure the proper architecture serves the business requirements and it meets the desired performance and optimised to meet business goals. Your goal will be to ensure our business systems and IT framework operate effectively. Business Systems Manager responsibilities: - • Ability to create technical specifications and architecture diagrams, • Develop architecture standards, policies, and guidelines aligned to business goals., • Working with the IT team to design functional technology solutions and necessary integration, • Overseeing development, configuration, automation and DevOps, • Providing technical support to software development teams, • Communicate system requirements to external partners/ development teams, • Monitor systems to ensure they meet both user needs and business goals, • Essential knowledge of Microsoft Dynamics 365, • Preferably knowledge of MECOMS/MEEP modules in D365, • Azure cloud platform., • Understanding of integrating CRM to multiple back office systems is desirable, • Hands-on experience in technical business solutions design and track record of overseeing implementation., • Hands-on experience with supply chain management and software development, • Understanding of strategic IT solutions, • Understanding of Office 365 and Admin Centre to support IT Team, • Over 5 years of industry experience, • Degree in Computer Science, Information Technology, or related experience, • Knowledge of best practices for scalability, availability, backup and disaster recovery If you’re a D365 leader with the qualities my client is looking for, please send us your CV. This is a fantastic chance to join a well-established company and make a real impact on their IT team.

Are you looking for a Security role within a dynamic, innovative financial technology organisation? If so, we are recruiting for a Cyber Security Engineer to join our Cyber Security team! The Role Working alongside the team you will help to design, develop, and mature the companys cyber security capability, including the selection, implementation, and management of security tools/technologies, focused on detection, prevention, and analysis of security threats. This role offers a great opportunity to help define and shape the security function within a collaborative IT department, ensuring the protection of customer assets. Responsibilities include • Work with technology and business teams to deliver security processes, technologies and controls, acting as the authority on security related queries., • Define, design, implement, and maintain security solutions appropriate to the business needs., • Support the definition, execution and continuous improvement of key cyber security processes including vulnerability & patch management, security incident response, security monitoring, endpoint security, identity and access management, network security, and cryptography., • Assist with developing and maintaining security policies, processes and incident response management plans and playbooks., • Prepare and document standard operating procedures and protocols., • Provide expertise on security requirements into core technology processes like asset management, change management, third-party management, technology development & acquisition, configuration management, etc., • Minimum of 2 years experience in a Security Engineer/Analyst, role focusing on designing and implementing security solutions and managing security infrastructure., • Previous experience working within a financial services environment and a working understanding of relevant regulations., • Experience and in-depth technical knowledge of deploying, maintaining, and configuring a wide range of security technologies within a large and complex environment (anti-malware/EDR, SIEM solutions, vulnerability scanners, patch management, CASB, DLP, penetration testing tools, etc.), • Knowledge of TCP/IP and related network protocols: knowledge of standard network protocols like TCP, ARP, ICMP, DHCP, DNS, HTTP, SNMP, VPN etc., and accompanying protocol/packet analysis/manipulation tools., • Understanding of key operating systems and network appliances and the ability to assess their security posture based on their configuration/deployment., • Experience of working effectively with a variety of stakeholders from different technology and business teams., • Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or Certified Information Security Manager (CISM)., • Strong knowledge of Operating System security and system hardening concepts such as CIS Benchmarks., • Experience in working with information security frameworks and regulatory requirements including ISO27001, NIST, PCI DSS, GDPR, Cyber Essentials. We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications. The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home. About Us Transact is a leading UK investment wrap platform for financial advisers and their clients. Our culture is collaborative, inclusive and open-minded. We work hard to continually challenge the way we do things to maintain our market leading status. As a customer-centric and client focused business, we put our clients, like Mrs Miggins, at the heart of everything we do. Our platform enables clients and their advisers to manage their financial portfolio in one single online place, and is supported by unrivalled personal service. Our goal is to make all aspects of portfolio management as easy and efficient as possible for everyone involved, through the features we develop, our integrations with other systems, and the support we provide. Our purpose: We enable the Miggins family and their adviser to hold their investments on a single platform across wrappers. We provide custody, tax wrapping, trading and reporting.

eDiscovery & Litigation Support Manager Our leading international law firm client is seeking an eDiscovery & Litigation Support Manager to lead the strategic use of e-disclosure and litigation technology / AI across Disputes, Investigations, and other contentious teams, advising partners and lawyers on best practice, risk, and innovation. \n • Salary to £100,000, • Hybrid working - 3 days in the office / 2 days remote, • Exceptional employee benefits, • Subsidised on-site restaurant and coffee bar, • Own and lead the e-disclosure strategy for contentious matters, from data scoping and preservation through to disclosure and production, • Act as a trusted advisor to partners and lawyers on disclosure obligations, proportionality, and the use of technology and AI, • Manage and maintain e-disclosure platforms and databases, including configuration, workflows, quality control, and optimisation, • Oversee and manage document review teams and temporary resource, ensuring delivery, quality, and efficiency, • Work closely with the Innovation team on the evaluation, procurement, and internal promotion of litigation technology and AI tools, • Collaborate with IT, Knowledge, and Risk teams to ensure compliance, security, and best practice, • Identify and implement process improvements to enhance efficiency, consistency, and cost control across disclosure exercises, • Extensive experience leading e-disclosure / litigation support projects, ideally within a law firm, • Strong technical expertise in designing and overseeing disclosure exercises, including DRD questionnaires, review platforms, and workflow configuration, • Proven ability to manage the collection, review, and production, ensuring compliance with legal and regulatory requirements, • Hands-on experience with leading e-disclosure and review platforms (e.g., Relativity, Nuix, Brainspace, Reveal, etc.)

ABOUT US We are looking for a Client Solutions AVP with strong project management experience and deep accounting expertise to lead the Client Solutions team in onboarding new clients as well as servicing existing clients. In this role, you will oversee the overall client onboarding process, lead enterprise implementation projects, ensure effective system adoption, and provide accounting-related consultancy to clients. Experience in fund accounting is highly preferred. To succeed in this role, experience in managing internal teams, along with external client account management, is essential. You will leverage your interpersonal and technical accounting skills to advise clients on pure accounting matters, ensure accurate and compliant system configuration, and collaborate closely with internal teams to deliver successful and on-time project implementations. If you are passionate about financial technology, have strong accounting fundamentals, and are result-driven & motivated to make an impact, take a bold step toward Quantium. We’d like to speak with you. KEY RESPONSIBILITIES AND ACCOUNTABILITIES • Lead Client Solutions implementation team to ensure timely onboarding of new clients, healthy adoption & usage of system;, • Understand client use cases to ensure successful workflow integration post-implementation and map with key client accounts to ensure renewals and minimize client churns;, • Act as project manager to ensure timely onboarding of enterprise projects, healthy adoption & usage of system;, • Coordinate with Sales team to plan resources for new client kick-off meetings and data migration support;, • Ensure your team’s new client onboarding, data migration and implementation tasks are on schedule;, • Guide and coach team members to resolve difficult client questions and situations;, • Provide professional responses and solutions to client inquiries related to financial and accounting matters, especially those requiring technical or fund-accounting knowledge;, • Handle and resolve project-related issues proactively, ensuring smooth progress and minimal disruptions during implementation;, • Advocate and build excellence in client servicing amongst all team members;, • Proactively make initiatives and implement changes to increase team efficiency. REQUIREMENTS AND QUALIFICATIONS • Graduated with a Bachelor’s degree in Accounting., • 7 - 10 years experience with accounting advisory, IT consulting, account management, audit/fund administration and/or management consulting;, • Leadership and team management experiences;, • Project and client management experiences;, • Knowledge of private equity and venture capital accounting preferred;, • Experience with IT system implementation (gathering user requirements, enhancement requests, working on systems implementations, training) a plus;, • Possess excellent communication and problem solving skills and able to handle difficult client situations;, • Interest in financial technology industry. LOCATION: London, United Kingdom (Hybrid & Flexible Hours)

SAP Source to Pay Implementation Consultant (108704) Base Location: London, Manchester or Birmingham plus network of 20 offices nationally A Manager in our Technology and Data SAP capability will significantly contribute to expanding the SAP Supply Chain Practice, with a primary focus on the Source-to-Pay (S2P) cycle. This individual will lead a team of functional consultants to deliver comprehensive, end-to-end solutions that streamline procurement and purchasing processes, aligned with global business objectives within SAP S/4HANA (Public Cloud and on-prem/private cloud). The role involves close collaboration with business stakeholders to translate diverse requirements into robust, compliant SAP solutions, ensuring seamless integration with other modules and adherence to SAP best practices. The SAP S2P Manager will champion the adoption of S/4HANA capabilities, minimize customizations, and ensure alignment with industry and SAP procurement best practices. Key Responsibilities: • Lead fit-to-standard workshops and translate complex business requirements into scalable SAP S2P functional designs., • Oversee configuration and maintenance of core S2P sub-modules, including Purchasing, Inventory Management, Invoice Verification, and Supplier Management., • Manage critical areas such as direct and indirect procurement, contract management, self-service procurement, and integration with external systems like SAP Ariba., • Coordinate seamless integration between SAP S2P (MM) and other modules such as FI, CO, SD, and PP to ensure data consistency and process flow across the enterprise., • Drive process improvements by leveraging SAP Best Practices and SAP’s latest S/4HANA innovations (e.g., SAP BTP, AI/ML tools for procurement, process mining)., • Act as a trusted advisor to business and IT leadership, communicating complex solution designs and their impact on operational efficiency and cost savings., • Ensure solution integrity across the project lifecycle, from design to go-live, maintaining consistency and cross-functional alignment., • Collaborate with cross-functional teams (functional, technical, data migration, integration, change management) to ensure cohesive solution delivery and business alignment., • Expand the S2P practice within SAP Supply Chain capability by actively contributing to pre-sales pursuits, team building, and asset development activities. Required Skills & Experience: Functional & Subject Matter Expertise Skills: • Deep functional expertise in SAP S/4HANA Source-to-Pay processes, covering sub-areas such as Procurement, Materials Management (MM), Inventory Management, Invoice Verification, and Supplier Relationship Management., • Proven experience in designing and implementing integrated end-to-end S2P processes., • Strong understanding of procurement business processes and SAP S/4HANA capabilities, innovations, and best practices for both public and private cloud deployments., • Good understanding of key master data elements, including materials, vendors, purchasing info records, and source lists, and their functional usage in driving S2P processes in SAP S/4HANA., • Expertise in SAP Activate Methodology and leading fit-to-standard workshops to drive adoption of standard SAP processes. Experience: • Minimum of 10-12 years of SAP ERP experience, with at least 5 years as an SAP Source-to-Pay (MM/Procurement) Lead/Subject Matter Expert., • Experience of working in different roles such as Subject Matter Expert, Advisory, Functional Solutioning, Pre-sales, etc., • Completed at least 2-3 full lifecycle S/4HANA implementations (greenfield or brownfield) across various deployment models (either On-premise, private cloud, or public cloud)., • Proven track record in leading the design and delivery of complex business processes in Source-to-Pay leveraging S/4HANA solution capabilities, balancing design quality, project practicality, and business outcomes., • Experience in leading customer workshops, defining functional business requirements, and creating detailed functional specifications and process design documents., • Ability to translate technical details into business language and value-driven solutions., • Experience in guiding, mentoring, and overseeing delivery teams (onshore and offshore) to ensure high-quality solution delivery., • Well versed with SAP tools for process management, test management, release management, etc. Desirable Attributes: • Having a good understanding of public cloud methodology and key public cloud innovations in Source-to-Pay., • Experience with SAP Ariba integration and functionalities (e.g., Ariba Network, Sourcing, Procurement, Supplier Management)., • Exceptional communication, presentation, and client relationship skills, with the ability to simplify complex functional and technical concepts for diverse audiences., • Strong analytical, problem-solving, and troubleshooting abilities, with a keen attention to detail in solution design., • Self-motivated, independent thinker, and driven to achieve success within a customer-centric environment., • Ability to work collaboratively in a team environment and provide mentorship to junior team members., • Comfortable delivering presentations and workshops to clients' senior stakeholders and technical teams., • Collaborate with cross-functional teams (functional, technical, data migration, integration, change management) to ensure cohesive solution delivery and business alignment., • Commitment to continuous improvement and staying abreast with the latest SAP S/4HANA and industry trends in procurement and supply chain. Our Locations: We are open to talk to talent across the country but our core Tech hubs for this role are: • Birmingham, • London Canary Wharf, • Manchester With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Tech and Engineering we have a range of divisions and specialisms. Click the links to find out more below:

Senior Manager – D365 F&O – Drive a Global Dynamics Landscape Salary – Dependent on experience (in addition to a car allowance) Location – London (Hybrid – on average 1 or 2 days in the office per week) Join a global organisation redefining what “best‑in‑class” really means. Backed by a leading private equity partner and fuelled by ambitious global growth through ongoing M&A, this organisation is rapidly scaling to secure its position as the world’s market leader in its sector. The pace is fast, the transformation is real, and the opportunity to make a genuine impact is huge. As part of strengthening its global Dynamics 365 Finance & Operations capability, we’re searching a confident, forward‑thinking leader who thrives in evolving environments and enjoys shaping meaningful global change. If you want to shape a global ERP landscape this is where you can do it. The Role: Senior Manager – D365 F&O You’ll be joining a thriving, business‑critical team at a pivotal moment of growth and transformation. This role blends strategic leadership with hands‑on involvement – ideal for someone who can lead from the front while staying close to the configuration technical detail and business process. With rapid expansion through both organic growth and continuous M&A activity, you’ll drive integration, migration, consolidation, and ongoing optimisation across a diverse global environment. What You’ll Bring • Deep expertise in full lifecycle D365 F&O rollouts, including post‑go‑live optimisation and continuous improvement, • Extensive hands‑on experience with Dynamics 365 F&O, particularly across core financial modules (R2R, O2C, P2P), • Proven experience leading enterprise‑scale integration, migration, and optimisation strategies, ideally within M&A‑driven environments, • Hands‑on configuration and support, with a genuine desire to remain technically involved while leading and developing a high‑performing team c10 people., • Outstanding communication skills, with the confidence to engage senior stakeholders internally and externally, • Strong vendor and third‑party management, ensuring service quality, delivery assurance, and aligned outcomes Who Will Thrive Here? This is a fast‑paced, ever‑evolving environment. You’ll excel if you’re someone who: • Adapts quickly to changing processes and priorities at pace, • Ability to challenge status quo in a calm yet confident manner, • Values ownership, and continuous improvement, • Likes working with ambitious, forward‑thinking teams What’s on Offer? A competitive and flexible salary package, plus the opportunity to play a defining role in one of the most transformative ERP roadmaps in the market today. If you’re ready to influence strategy, drive transformation, and help shape a global D365 landscape, apply now!

Principal Consultant – Endur Functional UK or Europe Hybrid, with onsite travel required Permanent/Contract Why capSpire? capSpire is a fast-growing consulting and solutions company with a global footprint with eight offices in the world’s leading markets. We pride ourselves in being truly entrepreneurial, innovative, and collaborative, with a strong problem solving ethos. We have built working relationships which span decades with many of the world’s largest energy and commodity companies. We believe that this is because we put our people first and are passionate about providing our clients with deep technical and industry insights that deliver pragmatic solutions. As we continue to grow domestically and internationally, we become more diverse. This rich diversity fuels our business and enriches our culture. About the role We are expanding our Endur practice and are looking for experienced Principal Endur Consultants proficient in Commodity or Energy markets and trading and risk management. You will be leading Endur implementations, leveraging your expertise in deal modelling, deal valuations, risk management, scheduling, invoicing, and accounting for commodities and energy. You will ensure successful project delivery, employing consultancy and project management best practices. In addition, you will play a pivotal role in nurturing capSpire's Endur practice growth. Key Responsibilities: • Provide strategic advisory services to clients on the implementation of Endur Gas, Power, Renewables, LNG, Agriculture or Crude and Refined Products upgrades or implementations., • Serve as the subject matter expert for Endur for all functional aspects for both physical products & derivatives., • Collaborate with clients and prospects to determine business requirements and processes to be addressed by key areas of the Endur solution, with the ability to identify improvement potential and drive change management., • Lead implementation work, encompassing design, configuration, functional testing, and support transition to operations of Endur solution., • Demonstrate deep knowledge in key modules of Endur and in commodity/energy operations, financial products, risk management, and accounting., • Document business requirements, implementation designs, test plans/results, and other deliverables required by the project., • Follow implementation best practices, documentation standards, and resolution process flow for all project deliverables., • Collaborate with technical teams to create customisations based on specific client needs, • Provide industry and functional advisory as needed., • Apply appropriate resourcing techniques given project-specific needs, risks, and differences in core project team member skill levels and relevant modules to be delivered in client projects., • Maintain highly effective communication with client and internal stakeholders and adept in handling business changes and managing stakeholder expectations., • Provide guidance and training on Endur functionality and general ETRM/CTRM topics., • Support the development and growth of junior consultants. Skills • Endur Modules: Deep knowledge in key modules of Endur and commodity/energy operations with working knowledge of V19 and above., • Endur Risk Management: Knowledge of Endur risk and valuation functionality including results (MTM, PnL, VAR), and EOD automation (TPM and Services Manager)., • Endur Customisation: Deep knowledge of standard and customisation approaches for implementation of requirements, support for reporting, building complex desktops, APM pages, and pre/post-processing logic., • Endur Architecture: Understanding of Endur architecture and best implementation practices to optimize its strengths for the client solution., • Functional Knowledge: Strong functional knowledge and understanding of Gas, Power, Renewables, LNG or Crude and Refined Products., • Excellent interpersonal skills and stakeholder management., • Good written and verbal communication skills., • Multi-tasking and Project Management skills., • Strong organisational & analytical skills and attention to detail., • Ability to thrive in a fast-paced, detailed oriented environment and work independently or in a team. Required Experience • Bachelor's degree in finance, Accounting, Engineering, Economics, or equivalent experience in a related field, • 12+ years hands-on with Endur as a lead / principal consultant or team lead / project manager with working knowledge of V19 and above., • At least 15+ years of industry work experience with 7+ years of experience in comparable consulting services., • Should have been a key part of at least three large engagements for Endur end-to-end implementation or upgrade projects in Gas, Power, Renewables, LNG, Agriculture or Crude and Refined Products., • Deep understanding of various functional areas and relevant modules of Endur., • Experience in conducting comprehensive testing and quality assurance activities to validate the functionality, performance, and reliability of Endur solutions., • Worked as part of a cross-cultural/geographical team including flexibility to support multiple time zones when necessary., • Worked as part of a project team structure and delivered results with limited guidance., • Ability to travel to onsite client locations for a limited time as per project requirements. Preferred Experience • Subject matter expert or functional consultant in Commodity Trading, Risk or Logistics business areas in large enterprise environments., • Worked in Front, Middle or Back Office functions with specialty in any of the following: Trading (Paper, Physical), Risk (Market, Credit, Operational, Compliance, etc.), Logistics (Pipeline, Vessel, Nomination through Demurrage, etc.) or Settlements (AR/AP Process, Invoice Management, etc.)., • Experience with Endur gMotion or cMotion modules would be advantageous. If you think you have the necessary skills and experience to excel as a capSpire Consultant we are keen to speak with you.

Microsoft 365 Security Consultant (Purview) Permanent (no sponsorship can be offered) Homebased - London/UK Security Clearance: must be eligible for SC Clearance You will play a key role in designing and delivering Microsoft 365 and Purview solutions that enhance governance, protect data, and enable secure collaboration across the modern workplace. Key Responsibilities • Lead the design and implementation of Microsoft 365 security, compliance, and governance solutions, • Deliver end-to-end Microsoft Purview capabilities across enterprise environments, • Advise clients on modern workplace transformation, balancing productivity with risk mitigation, • Enable and govern Microsoft 365 Copilot, including data readiness, access controls, and risk management, • Translate regulatory, compliance, and security requirements into practical, business-focused roadmaps, • Engage with stakeholders at all levels, including C-suite, risk, and compliance leaders, • Articulate the business value, ROI, and risk reduction of M365 and Purview initiatives, • Support architecture design across tenant configuration, identity, security, and governance models, • Architect secure, scalable solutions across Microsoft 365, Microsoft Purview, and Copilot, • Enable AI and Microsoft 365 Copilot adoption by ensuring data is properly classified, protected, and governed Core Skills & Experience • Strong expertise across Microsoft 365 and the Modern Workplace ecosystem, • Demonstrable hands-on experience with Microsoft Purview, including: Information Protection & Sensitivity Labels, Data Loss Prevention (DLP), Information Lifecycle & Records Management, eDiscovery, Audit, and Compliance Manager, • Deep understanding of Microsoft 365 security, governance, and tenant architecture, • Experience implementing and governing Microsoft 365 Copilot, • Proven ability to align technical solutions with business outcomes and regulatory requirements, • Excellent communication and stakeholder engagement skills Desirable Experience • Experience with Power Platform and/or Dynamics 365 in governed enterprise environments, • Knowledge of Microsoft Defender, Entra ID, and Zero Trust principles, • Experience working within regulated industries (e.g. financial services, public sector, healthcare), • Relevant Microsoft certifications (M365, Security, Compliance, Purview)

Technical Skills – Solution Area: Security Level of Technical Knowledge: Senior Description of Role • Key technical resource for the customer., • Focused on delivering proactive services such as education workshops, assessments and providing expert guidance., • Join a highly motivated team of leading industry experts., • Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively., • Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries)., • Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology., • Build strong customer relationships and ensure deliveries align with customer projects and milestones., • Gain access to expertise and support from Microsoft’s consulting practice and product groups., • Continually learn and grow professionally., • Analyze problems., • Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness., • Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust. Required Skills & Capabilities • Microsoft Purview Audit, • Microsoft Purview Communication Compliance, • Microsoft Purview Compliance Manager, • Microsoft Purview eDiscovery, • Microsoft Purview Information Protection, • Microsoft Purview Data Loss Prevention, • Microsoft Purview Data Governance, • Microsoft Purview for M365, • Microsoft Purview Insider Risk Management, • Microsoft Purview Information Governance, • Microsoft Purview Data Security Posture Management Technical Experience • Deep understanding of Microsoft Purview (E3/E5), including deployment, integration, and advanced configuration., • Experience with Microsoft Purview’s advanced capabilities., • Fluent English oral and written communication., • Strong technical writing, presentation and training skills., • Security Clearance is MUST

Preconstruction Planner – Heavy Civils & Groundworks. Main Purpose of Job: To develop and manage robust preconstruction programmes for heavy civils & groundworks., ensuring accurate planning, sequencing, and project controls. The role requires expertise in Primavera P6, project controls. Key Responsibilities & Accountabilities Summary The role involves planning and scheduling for heavy civils & groundworks projects during preconstruction, ensuring alignment with client requirements and internal governance. • Programme Development – Create and maintain detailed preconstruction programmes using Primavera P6, incorporating design, procurement, and construction phases., • Project Controls – Implement robust project controls, including progress monitoring, reporting, and forecasting., • Risk & Opportunity Management – Identify risks and opportunities within the programme and develop mitigation strategies., • Stakeholder Coordination – Work closely with clients, design teams, and internal departments to ensure programme accuracy and feasibility., • Change Control – Manage programme changes and maintain accurate configuration documentation., • Governance & Compliance – Ensure planning processes align with company governance and industry best practices., • Reporting – Provide clear and timely reports to the Preconstruction Manager and senior stakeholders., • Continuous Improvement – Contribute to planning process improvements and innovation within the preconstruction team. Personal Specification Technical Competency Essential: • Proven experience as a Planner in heavy civils & groundworks.., • Proficiency in Primavera P6 and project controls., • Experience in Data Centres or similar complex projects., • Strong analytical and organisational skills. Desirable: • Professional qualification in Planning, Project Management, or related discipline., • Membership of APM or equivalent professional body. Diversity & Inclusion We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm. Keltbray welcomes everyone who shares our values, regardless of their age, belief, disability, ethnicity, gender identity, maternity status, marital status, pregnancy, religion, sex or sexual orientation.

The Company • Rapidly scaling SaaS business delivering mission-critical risk and safety solutions to the biggest names in their market sector., • Grown significantly & quickly through acquisition, combining multiple specialist platforms into one evolving product suite., • A passionate, culture with strong domain expertise who are now investing in their leadership to drive scalable structure and process maturity. The Opportunity This is a hands-on leadership role for someone who enjoys building, coaching, and improving, with the autonomy to make a real impact. Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK-based support function operating across multiple products. Following significant growth, the business is now focused on improving internal processes, communication, and scalability – you’ll be key to this! • Optimise Zendesk a well as the integration with Jira., • Identify where AI might be able to support operational efficiency and take the lead on implementation., • Dive into the data and drive KPI performance., • Strengthening collaboration with Product, CS and other key teams., • Coach, enable and inspire your team! Alongside leadership, you’ll stay close to the detail — handling higher-level queries, supporting configuration changes, and helping the team navigate complex technical challenges across a multi-product environment. The Ideal Candidate • Proven experience leading or mentoring within a SaaS support or technical operations environment (Team Lead, Manager, or Senior level), • Strong technical understanding; comfortable working across complex products, integrations, or APIs, • Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scenarios, • Confident working with data & able to assess performance, identify trends, and drive improvements, • Strong people leadership skills, with a focus on coaching, development, and improving team morale, • Comfortable operating in a scale-up or evolving environment where processes are still being built, • Resilient, adaptable, and confident handling challenging conversations with both customers and internal stakeholders, • Experience in regulated, compliance-led, or operationally critical environments is beneficial. The Package • £55k - £70k base., • Flexible hybrid setup with offices in central and Greater London., • Increased pension contributions., • Private health plan., • Life insurance., • 35 days holiday + bank holidays!, • L&D budget., • Access to onsite gym facilities at the Central London office

SAP Controlling (CO) Implementation Consultant (108705) Role Summary: A Manager in our Technology and Data SAP capability will play a pivotal role in expanding the SAP Finance Practice with a key focus on Management Accounting (CO). He will lead a team of functional consultants to deliver end-to-end solutions that align financial controlling processes with global business objectives within SAP S/4HANA (Public Cloud and on-prem/private cloud). This role involves collaborating with business stakeholders to translate complex requirements into scalable, robust, and compliant SAP solutions, ensuring seamless integration and adherence to SAP best practices. The SAP Controlling Manager will drive the adoption of S/4HANA capabilities, minimize customizations, and ensure alignment with SAP best practices. Key Responsibilities: • Lead fit-to-standard workshops and translate complex business requirements into scalable SAP CO functional designs., • Oversee configuration and maintenance of core CO sub-modules, including Cost Center Accounting (CCA), Profit Center Accounting (PCA), Internal Orders, and Profitability Analysis (CO-PA)., • Manage high-impact areas such as transition to Universal Parallel Accounting (UPA), Product Costing (CO-PC), Event-Based Production Accounting, Material Ledger (ML), and Actual Costing related month-end activities., • Coordinate seamless integration between SAP CO and other modules such as FI, MM, SD, and PP to ensure data integrity across the enterprise., • Drive process improvements by leveraging SAP Best Practices and SAP’s latest S/4HANA innovations (e.g. SAP BTP, AI/ML tools, process mining)., • Act as a trusted advisor to business and IT leadership, communicating complex solution designs and their impact on business outcomes., • Ensure solution integrity across the project lifecycle, from design to go-live, and maintain consistency and cross-functional alignment, • Collaborate with cross-functional teams (functional, technical, data migration, integration, change management) to ensure cohesive solution delivery and business alignment., • Expand the Controlling practice within SAP Finance capability by being an active contributor to Pre-sales pursuits, team building and asset development activities. Required Skills & Experience: Functional & Subject Matter Expertise Skills: • Deep functional expertise in SAP S/4HANA Controlling across sub areas- Product Costing, Cost Center Accounting, Profit Center Accounting, Margin Analysis, Material Ledger and Actual Costing., • Proven experience in designing and implementing integrated end-to-end controlling processes., • Strong understanding of Controlling business processes and SAP S/4HANA capabilities, innovations, and best practices for both public and private cloud deployments., • Good understanding of key master data elements and their functional usage in driving Controlling processes in SAP S4HANA, • Expertise in SAP Activate Methodology and leading fit-to-standard workshops to drive adoption of standard SAP processes. Experience: • Minimum of 10-12 years of SAP ERP experience, with at least 5 years as an SAP Controlling Lead/ Subject Matter Expert., • Experience of working in different roles such as Subject Mater Expert, Advisory, Functional Solutioning, Pre Sales etc., • Completed at least 2-3 full lifecycle S/4HANA implementations (greenfield or brownfield) across various deployment models (either On-premise, private cloud or public cloud)., • Proven track record in leading the design and delivery of complex business process in Controlling leveraging S4HANA solution capabilities, balancing design quality, project practicality, and business outcomes., • Experience in leading customer workshops, defining functional business requirements, and creating detailed functional specifications and process design documents., • Ability to engage with CXO-level stakeholders and translate technical details into business language and value-driven solutions., • Experience in guiding, mentoring, and overseeing delivery teams (onshore and offshore) to ensure high-quality solution delivery., • Well versed with SAP tools for process management, test management, release management etc. Desirable Attributes: • Having a good understanding of public cloud methodology and key public cloud innovations in Controlling, • Having a good understanding of Universal Parallel Accounting as a concept and its implications when transitioning from legacy ECC/Non-SAP environment to S/4HANA., • Exceptional communication, presentation, and client relationship skills, with the ability to simplify complex functional and technical concepts for diverse audiences., • Strong analytical, problem-solving, and troubleshooting abilities, with a keen attention to detail in solution design., • Self-motivated, independent thinker, and driven to achieve success within a customer-centric environment., • Ability to work collaboratively in a team environment and provide mentorship to junior team members., • Comfortable delivering presentations and workshops to client's senior stakeholders and technical teams., • Collaborate with cross-functional teams (functional, technical, data migration, integration, change management) to ensure cohesive solution delivery and business alignment., • Commitment to continuous improvement and staying abreast with the latest SAP S/4HANA and industry trends in Controlling. Our Locations: We are open to talk to talent across the country but our core Tech hubs for this role are: • Birmingham, • London Canary Wharf, • Manchester With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Tech and Engineering we have a range of divisions and specialisms. Click the links to find out more below:

Salary: Up to £50,000 Hybrid 1-2 days in the office, West London The Change Partners are partnered with a highly prestigious, leading alcohol brand that is globally recognised as a leader within the beverage sector. They are looking for an ambitious Marketing Data Analyst to join their Digital Marketing Team in London. In this hybrid role, you’ll work alongside the Data Lead and cross-functional teams—including CRM, e-commerce, and paid media—to optimise the digital presence of some of the world’s most celebrated heritage portfolios. You will be the bridge between complex data and actionable strategy. Your mission is to help local and global teams understand how consumers engage with high-end spirits and champagne brands across the digital landscape. Your responsibilities: • Touchpoint Analysis: Monitor and analyse how consumers interact across various digital platforms to ensure every click counts toward brand goals., • Privacy & Compliance: Maintain strict adherence to global privacy policies and consent management, ensuring all data collection is ethical and secure., • Tracking Setup: Assist in the technical configuration and validation of tracking tags for websites and global marketing campaigns., • Dashboard Ecosystems: Build and manage automated dashboards in Power BI that provide a real-time pulse on brand health and campaign ROI., • Cross-Channel Metrics: Interpret performance data from paid media (Google/Meta), social channels, and owned web properties to provide a holistic view of the customer journey., • KPI Alignment: Ensure all reporting is directly mapped to the strategic priorities of the Head of Digital and individual Brand Managers., • Campaign Optimisation: Deliver rapid, ad-hoc analysis to help the Paid Media and Studio teams pivot strategies during live campaigns., • Organic Visibility: Apply an understanding of SEO principles and utilise specialised tools to help drive online visibility and organic discovery for the portfolio's brands. What we’re looking for: • Web Analytics: Proficiency in Google Analytics 4 (GA4) and Google Tag Manager., • Advertising Platforms: Experience with Google (Search, DV360, CM360) and Meta advertising suites., • A solid understanding of digital marketing metrics and SEO tools to boost online visibility., • Data Visualisation: Proven ability to build reports in Microsoft Power BI or similar tools., • Experience: A Bachelor’s degree and 3+ years of experience in the field. Bonus Points For: • Foundational knowledge and interest in SQL, Python, or JavaScript., • Foundational knowledge and interest in GA4 BigQuery exports or data warehouses like Snowflake., • Familiarity with behavioural analytics tools (e.g., Hotjar, Microsoft Clarity) or SEO principles. Please apply to this role to learn more information. Please note that the company doesn’t provide sponsorship

SENIOR PRODUCT MANAGER (MACONOMY) LONDON/HYBRID UP TO £100,000 This is an exciting opportunity to take full ownership of a newly launched global ERP ecosystem at a pivotal stage in its development. You will shape the roadmap, drive process improvements, and act as the key link between finance, operations, and technology teams across multiple regions. ROLES AND RESPONSIBILITIES: The Senior Product Manager will: • Own the ERP product roadmap and prioritise enhancements based on business value and technical feasibility., • Partner closely with Finance and other cross‑functional stakeholders to shape requirements and translate them into actionable solutions., • Identify process inefficiencies and lead automation and optimisation across workflows., • Drive the global rollout of the ERP platform into new regions., • Serve as the subject‑matter expert for Maconomy, including configuration, administration, and integrations., • Oversee system performance, vendor relationships, and technical escalations., • Provide second‑line support, ensuring platform stability, compliance, and best‑practice documentation. YOUR SKILLS AND EXPERIENCE: The ideal candidate will have the following skills and experience: • Strong commercial experience working with Maconomy in a Product Manager, Product Owner, or Business Analyst capacity., • Hands‑on expertise in Maconomy configuration and administration, including WSC and layouts., • Experience supporting ERP implementations or regional rollouts., • A strong understanding of finance back‑office processes., • Proven ability to manage backlogs, roadmaps, and product delivery., • The confidence to work effectively with both technical and non‑technical stakeholders. APPLY BELOW!

I am delighted to bring a career-defining Head of HR Operations role to the market on behalf of an outstanding client in the professional services sector. We are seeking a dynamic senior leader to shape and elevate the global HR operations landscape for a growing international organisation. This is a rare opportunity to drive a multi-year HR technology transformation, and a new HR operational framework that will redefine how the People function delivers value across regions. The organisation is undergoing a significant evolution in how it operates globally. A new HR operating model is being introduced, regional leadership structures are being established, and investment is being made in a large‑scale HRIS and payroll transformation programme. The Head of HR Operations will sit at the centre of this change, guiding both the day‑to‑day operations and the design of the future global HR ecosystem. Key responsibilities: Lead a Tier‑1 HRIS Transformation A major replacement of legacy systems is underway, with preparation for a global payroll RFP and a likely move toward a leading enterprise HRIS platform. Over the next several years, the organisation will be redesigning its core processes, data structures, governance, workflows, and service model for a digital-first future. You will play a critical role in: • Establishing the foundations for implementation, process mapping, data governance, service design and operational readiness, • Defining how HR processes translate into system configuration and workflow, • Ensuring the operating model and technology evolve in lockstep, • Partnering closely with IT as HR technology transitions into a product‑focused ownership model, • Setting the global standards for data, reporting, and analytics usage, • This is hands-on design leadership with significant influence over how the future people experience will be delivered. Build and Lead a Scalable Global People Operations Function Alongside transformation, you will oversee multi‑region operational delivery and develop an aligned People Operations model. Key areas of ownership include: • HR service delivery across the employee lifecycle, • People data, reporting, and analytics, • Payroll oversight in partnership with regional teams, • Global mobility operations, • Policy, governance, and operational controls, • Consistent global processes, documentation, and knowledge resources, • You will ensure the function is efficient, resilient, and prepared to support the organisation’s growth, strengthening the current state while designing the future. Process Integrity, Governance & Risk Management • Maintain robust governance across all core people processes (onboarding, contractual changes, data updates, exits, and documentation) while driving end‑to‑end process optimisation., • Conduct routine reviews of operational risks, controls, and policy adherence to ensure compliance with internal standards, regulatory expectations, and audit requirements. Self‑Service, Enablement & Knowledge Management • Build and maintain operational playbooks, knowledge libraries, workflow guides, and manager toolkits to strengthen self‑service capability across the organisation., • Ensure process documentation is embedded, universally understood, and actively adopted, not simply produced. Experience & Capabilities Required • Strong knowledge of HR technology, platforms, and digital enablement., • Implementation and delivery of a tier-1 HRIS platform in a transformation environment., • Significant leadership experience within People Operations / HR service delivery in a global or multi‑jurisdiction environment., • A proven ability to operate strategically while remaining hands‑on and accountable for outcomes., • Expertise in HR operational frameworks, governance structures, data management and service delivery models., • Demonstrable experience building scalable operating models and embedding continuous improvement., • Commercially minded, with the ability to balance efficiency, risk, cost management, and employee experience., • Credible leader capable of influencing senior stakeholders across HR, Finance, Risk and Technology. The Team You will lead a multi‑disciplinary team including People Operations, Data & Analytics, Global Mobility, Payroll, and Governance & Policy, with team members based across several UK locations and working closely with regional colleagues around the world. How to apply This role offers a competitive package and hybrid working. If you would like to learn more, please apply or contact Anton Blades at Frazer Jones via for a confidential discussion. We are recruiting heavily across the HR operations/HRIS/HR technology space, so even if this project isn’t the perfect fit, I’d still love to connect.

Finance Systems Manager – Tech - £80,000 to £90,000 Your new companyAn innovative tech-enabled marketplace based in the City of London is hiring a Finance Systems Manager to play a crucial role in stabilising and enhancing their ERP environment. Your new role • Run and enhance key systems: Yardi Voyager, BlackLine, BOARD, SAP Concur, Power BI, SQL, • Lead the Finance Systems Support Desk and resolve issues fast, • Improve processes, tighten controls, and drive automation, • Deliver training, documentation and system guidance, • Partner with Finance, IT, Procurement and Commercial teams, • Qualified Accountant (ACA, ACCA OR CIMA), • Deep knowledge of Yardi v7s (finance modules, leases, configuration), • ERP integration experience, • Solid SQL skills and comfort with reporting tools (Power BI, BOARD), • Confident communicator who can influence and solve problems quickly If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4651544

Lead Customer Success Manager Location: London Type: Full‑time | Office‑based About the Company A high‑growth AI technology business is building an automation platform for the property operations sector. The product uses AI to manage communications, maintenance workflows, compliance tasks and scheduling, significantly reducing manual administrative work for property teams. The company is live with pilot customers, experiencing strong demand and preparing for large‑scale commercial expansion over the next 12–18 months. The Role The company is hiring a Lead Customer Success Manager to own relationships from onboarding through long‑term adoption. This person will manage onboarding, technical configuration, customer training, performance reviews, retention and expansion. A key focus is converting pilot users into paying customers and ensuring high utilisation across accounts. This is a technical Customer Success role, involving product configuration, data validation, issue diagnosis and close collaboration with Product, Engineering, Sales and AI teams. Key Responsibilities • Lead full onboarding process from sales handover to go‑live, • Coordinate technical setup (data imports, communication channels, system configuration), • Train client teams on dashboards, workflows and escalation controls, • Monitor client performance metrics and run regular reviews, • Maintain client knowledge bases and address under‑utilisation, • Convert pilot clients into paid contracts and manage retention, • Identify expansion opportunities and report on adoption metrics, • Translate customer feedback into structured product requirements, • Troubleshoot configuration, data and usage issues before escalating Must have: • 3+ years in B2B SaaS Customer Success, Technical Account Management or Solutions Engineering, • Experience managing enterprise or high‑value accounts, • Strong ability to drive adoption, convert pilots and retain customers, • Technical understanding of APIs, integrations, data flows and configuration, • Strong diagnostic and problem‑solving skills, • Excellent communication skills with both technical and non‑technical stakeholders, • Comfortable in a fast‑moving, early‑stage environment Preferred: • Experience with communication platforms (WhatsApp API, Twilio, email systems), • Background in integrations with CRMs, ERPs or property management systems, • Exposure to AI‑powered products, • Familiarity with tools such as Linear, HubSpot, Notion or Slack Nice to have: • Experience in property management, PropTech or real estate operations, • Basic SQL or data‑querying skills, • Experience creating onboarding documentation or help centres Why Join • Work at an early‑stage, high‑growth AI company, • Direct involvement with founders and core product decisions, • Meaningful ownership and equity potential, • Opportunity to shape Customer Success from the ground up, • Help define how AI transforms a major industry

At Bill’s, our mission is simple Everyone Leaves Happy. As Reservations Optimisation Manager, you will be the leader of Bill’s Central Reservations systems and processes, ensure our booking platforms are optimised, reliable and commercially effective, supporting revenue growth, operational delivery. All of these processes should support our focus on ensuring both a seamless, and unmistakeably Bill's, guest experience. We are looking for a subject-matter expert on reservations technology, owning system configuration, optimisation and performance across platforms including OpenTable, OrderPay and website integration including TLC built platforms. An ability to translate data and insight into system improvements will be vital, ensuring availability, capacity and booking rules are set up to maximise conversion while protecting and improving guest experience on all booking platforms. As a part of the reservations team this role will occasionally require weekend working on a rolling basis to ensure essential communications and the Chatbot are looked after during peak restaurant hours. This role will also take responsibility for three of the Reservations Team, managing them and taking responsibility for their training and goals, wellbeing, and progression. What we need from you (sound familiar?) Own the end-to-end operation of central reservations systems, ensuring they support commercial goals, guest experience and operational delivery. Manage and optimise the booking journey, identifying improvements through system updates, integrations, APIs and automation. Configure and maintain reservation platforms including OpenTable across all sites (availability, turn times, flows, experiences and booking rules). Analyse capacity and missed booking opportunities, implementing configuration changes to maximise utilisation and conversion. Own system configuration for payments and set menu functionality including OrderPay and Set Menu Manager. Monitor reservations performance and KPIs, providing insight-led reporting to support commercial and marketing decisions. Ensure booking data accuracy and system integrity across all reservations platforms and integrations. Develop and maintain SOPs, documentation and training frameworks for reservations systems. Lead reservations-related projects, including new site setups, integrations and platform improvements. Act as the escalation point for system issues, managing incident resolution and communicating impacts to stakeholders. Our Bill’s Benefits (the good stuff): Never a hungry belly - Discounts on the whole menu, with 80% for on shift and 50% for off shift discounts for all employees. Access your earnings early– the ability to access your earnings within 24 hours of working your shift if you ever need it. Supermarket discounts - take a percentage off your weekly shop with access to discounts at most of the major supermarkets. Every little helps ;) Long Service Awards – Some things are worth celebrating – Long Service is one of them! Yearly Bonus based on business goals Career Progression - Bill’s strongly believe in giving all of our employees the opportunities to succeed and progress. The proof is in the pudding, 30 of our 50 Head Office colleagues started out in Monthly Training - we also offer monthly core training sessions to keep you at the top of your game, it’s easy to book on whenever you need. Insight discovery - Across our whole business we have woven Insights Discovery into everything we do, this means learning about yourself and how to work best with all your colleagues. CURIOUS: Naturally inquisitive and data-driven, always exploring how systems, configuration and insight can improve booking performance and guest experience. COURAGEOUS: Confident in owning complex systems, making recommendations, and challenging configuration or behaviour that limits performance or consistency. COLOURFUL: Calm, clear and collaborative, bringing confidence and structure to a highly technical space while supporting teams with clarity and positivity.

Europe or Remote Permanent/Contract About the role We are currently growing our ETRM/CTRM Endur practice and are looking for experienced Managing Endur Consultants with expertise in Commodity or Energy markets and Trading and Risk Management System Implementations. You will be leading the implementation/upgrade of Endur, bringing SME knowledge in deal modelling, deal valuations, risk management, scheduling, invoicing, and accounting for commodities and energy. You will ensure successful project delivery, employing consultancy and project management best practices. In addition, you will be supporting the growth of capSpire’s Energy and Commodities consulting practice area. Key Responsibilities: • Provide strategic advisory services to clients on the implementation of Endur Gas, Power, Renewables, LNG, Agriculture or Crude and Refined Products upgrades or implementations., • Serve as the subject matter expert for Endur for all functional aspects for both physical products & derivatives., • Collaborate with clients and prospects to determine business requirements and processes to be addressed by key areas of the Endur solution, with the ability to identify improvement potential and drive change management., • Lead functional implementation work, encompassing design, configuration, functional testing, and support transition to operations of Endur solution., • Demonstrate in-depth knowledge in key modules of Endur and in commodity/energy operations, financial products, risk management, and accounting., • Document business requirements, implementation designs, test plans/results and other deliverables required by the project., • Follow implementation best practices, documentation standards, and resolution process flow for all project deliverables., • Collaborate with technical teams to create customisations based on specific client needs., • Provide industry and functional advisory as needed., • Apply appropriate resourcing techniques given project-specific needs, risks, and differences in core project team member skill levels and relevant modules to be delivered in client projects., • Maintain highly effective communication with client and internal stakeholders and adept in handling business changes and managing stakeholder expectations., • Provide guidance and training on Endur functionality and general ETRM/CTRM topics., • Support the development and growth of junior consultants. Skills • Endur Modules: Deep knowledge in key modules of Endur and commodity/energy operations with working knowledge of V19 and above., • Endur Risk Management: Knowledge of Endur risk and valuation functionality including results (MTM, PnL, VAR), and EOD automation (TPM and Services Manager)., • Endur Customisation: Deep knowledge of standard and customisation approaches for implementation of requirements, support for reporting, building complex desktops, APM pages, and pre/post-processing logic., • Endur Architecture: Understanding of Endur architecture and best implementation practices to optimize its strengths for the client solution., • Functional Knowledge: Strong functional knowledge and understanding of Gas, Power, Renewables, LNG or Crude and Refined Products., • Excellent interpersonal skills and stakeholder management., • Good written and verbal communication skills., • Multi-tasking and Project Management skills., • Strong organisational & analytical skills and attention to detail., • Ability to thrive in a fast-paced, detail-oriented environment and work independently or in a team. Required Experience • Bachelor's degree in finance, Accounting, Engineering, Economics, or equivalent experience in a related field, • 7+ years hands-on with Endur as a lead / principal consultant or team lead / project manger with working knowledge of V19 and above., • At least 10+ years of industry work experience with 3+ years of experience in comparable consulting services., • Should have been a key part of at least two large engagements for Endur end-to-end implementation or upgrade projects in Gas, Power, Renewables, LNG or Crude and Refined Products., • Deep understanding of various functional areas and relevant modules of Endur., • Experience in conducting comprehensive testing and quality assurance activities to validate the functionality, performance, and reliability of Endur solutions., • Worked as part of a cross-cultural/geographical team including flexibility to support multiple time zones when necessary., • Worked as part of a project team structure and delivered results with limited guidance., • Ability to travel to onsite client locations for limited time as per project requirement. Preferred Experience • Subject matter expert or functional consultant in Commodity Trading, Risk or Logistics business areas in large enterprise environments., • Worked in Front, Middle or Back Office functions with specialty in any of the following: Trading (Paper, Physical), Risk (Market, Credit, Operational, Compliance, etc.), Logistics (Pipeline, Vessel, Nomination through Demurrage, etc.) or Settlements (AR/AP Process, Invoice Management, etc.)., • Experience with Endur gMotion or cMotion modules would be advantageous. If you think you have the necessary skills and experience to excel as a capSpire Consultant we are keen to speak with you.

OVERVIEW Smart Group Ltd’s flagship venue Evolution London is a purpose-built, semi-permanent event venue located on an exclusive site in the heart of Battersea Park. The venue is a 5500 sqm of versatile event space that has a potential capacity of up to 4000 people (depending on configuration) and offers a blank canvas setting for organisers to utilise the space in many different formats. Evolution London accommodates a variety of events each year which include exhibitions, conferences and company parties. Events at the venue are delivered by external organisers hiring the venue as well as Smart Group Ltd’s internal team. In addition to the event space the venue offers advanced in-house production (Encore), and in-house catering (Moving venue) options tailored to suit each client. The venues operation team are responsible for planning and delivering 80+ clients’ events ranging from awards dinners, exhibitions, fairs and conferences. The Event Operations Manager will manage and grow their portfolio of clients, from contracting stage all the way until post event management reporting. They will plan, coordinate and work alongside the Head of Event Operations at Evolution London. This role requires a candidate with excellent communication skills, a keen eye for detail, knowledge of catering and a passion for event planning. Our offices are located at Evolution London in Battersea and Smart Group Head Office in Deptford. WHAT THE ROLE REQUIRES: The Event Operations Manager will work closely with the Evolution venues team, Moving Venue – our exclusive catering company as well as the venue team including Encore, the onsite production and personnel teams to ensure client’s briefs are met as well as maintaining excellent client retention. The successful candidate will be a key member of the venue operations team, supporting the Head of Event Operations on day-to-day venue operations, as well as working with their own portfolio of client events. During the months of June & December, the venue operations team operate at Magazine London to which Smart Group place a summer and Christmas install. Within these months, we are responsible for the management of the venue and our clients who take tenancies during this timeframe. Your responsibility remains the same as the roles and responsibilities below, with support from a catering planner from Moving Venue. The events within the summer run are a mixture of brand activations, dinners, summer parties and exhibitions. No brief is the same! KEY RESPONSIBILITIES: ACCOUNT MANAGEMENT • Work with new and existing clients on each element of the event planning and liaising with specific internal departments (catering, production, venue operations, site management), • Support the Head of Event Operations and Senior Operations Manager on the pre-event planning including but not limited to site visits, menu tastings, pre-production meetings, approval of event schedules, compiling H&S documentation, adhering to local council regulations, floor plans, on site management and delivery., • Ensuring all event administration including function sheets, event notification forms and health and safety forms are created for all events., • Creating proposals and reaching out to suppliers to obtain quotes., • Ensuring the client experience is a success from start to finish, maintaining excellent client relations and post-event feedback., • Organising debrief meetings with your clients with a view of retaining the event for the future., • Due to the nature of the role, the Event Operations Manager will be required to often work unsociable hours and attend events to support the on-site management teams. CATERING • Moving Venue is the onsite exclusive caterer, part of The Smart Group. This dual role will require elements of catering to be actioned to enable the Moving Venue operations team to be able to deliver a successful event., • Tastings – Arranging client tasting, as well as compiling client tasting notes and menu sheets. Booking in relevant linen, crockery and glassware upgrades with our exclusive suppliers., • Allergens – ensuring all events have allergen tent cards printed for all menus., • Beverage Pre Orders - keeping track of all beverage pre orders, sending updates to the catering operations team. Ensuring all beverage pre order links, are in line with the current wine list., • Menus- liaising with the Moving Venue sales team to keep all food and beverage menus updated with the correct offerings., • Crew Food- booking in the relevant client and personnel crew food., • Special diets- collating special diets received from clients and relaying onto the chef team. VENUE OPERATIONS • As part of the Evolution London events team, you will ensure that we continue to provide a high standard of venue facilities for our clients and events., • Review and action event / client feedback to continually improve the venue experience and encourage repeat business., • To gain good working knowledge of Evolution London you will need to ensure suppliers, internal and external are always complying with the venue rules., • To develop an understanding of health and safety regulations within the venue., • Review and action event / client feedback to continually improve the venue experience and encourage repeat business. SALES • As part of the planning process, there should be a focus on increasing revenue through upselling to clients wherever possible, • Where required, host clients at events to help grow new and existing client relationships, • Working alongside the sales team to complete supplier/competitor analysis, • Assisting with providing information for Weekly Sales Activity Reports and Monthly ‘What’s on Reports’ FINANCE • Responsible for ensuring event cost sheets and P&L’s are updated with accurate costs from suppliers., • Ensuring invoices are passed onto the relevant team members for reconciliation and finance approval., • Full responsibility of your event budget from contract stage to post event. WHAT YOU'LL BRING • Minimum of 3/4 years’ experience within events., • Proven track record of delivering successful events, within a venue background. Catering is preferred but not essential., • Commitment to quality and timely service delivery, with a proactive and positive “can do” attitude, • Strong organisational and multitasking skills with a flexible approach to the demands of the role, • A team player who understands the bigger picture and impact of decisions, • Ability to use initiative and be proactive in your role, • Excellent communication and interpersonal skills with the ability and confidence to manage stakeholder relationships, • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), • You enjoy responsibility and ownership of projects and processes WHAT’S IN IT FOR YOU? At Smart Group, we value our teams, and as part of our commitment to creating a positive work environment, we offer the following benefits: • Quarterly performance-related bonus, • Starting holiday allowance of 25 days (plus bank holidays), increasing with length of service, • Access to Medicash health plan, including dental, optical, 24/7 mental health support helpline, virtual wellbeing tools, • Exclusive restaurants and bar discounts via the CODE app, • Free on-site parking at Evolution London and Head Office, • Fresh, healthy breakfast and lunch served daily by our in-house chef (when working at Head Office), • Incentive trips for high performing employees, • Cycle to work scheme, • Recommend a friend scheme - earn up to £1,000 when recommending a friend to work with us, • Regular social events throughout the year, • Two complimentary event tickets per year and discounted tickets for friends and family, • Enhanced Maternity and Paternity Leave and Pay - subject to length of service, • Interest free travel loan, • One paid volunteer day each year We believe in celebrating success, supporting wellbeing, and creating a place where everyone can thrive.

BUSINESS SYSTEMS ANALYST - INSURANCE REPORTING TO: IT & DATA MANAGER LOCATION: LONDON This career opportunity is available at Santam Syndicate 1918 for a Business Systems Analyst who will be based in the UK & have right to work in the UK. About the Role This role focuses on analysing, enhancing, and supporting insurance technology and data solutions across the Lloyd’s and London Market value chain. The job holder will work across underwriting, exposure management, pricing, policy administration, and post-bind operations to ensure systems, data flows, and processes support business objectives effectively. You will act as a bridge between underwriting, operations, data, and technology teams -translating business needs into technical requirements, driving system improvements, and contributing to solution design across core insurance platforms. What Will You Do? Business & Systems Analysis: • Analyse end-to-end underwriting and policy lifecycle workflows., • Document business requirements, functional specifications, and technical data mappings., • Lead or contribute to solution design for system enhancements and integrations., • Translate business problems into scalable system and data solutions., • Conduct impact analysis for system or process changes. Systems Ownership, Administration & Hands-On Support: • Own and administer core insurance systems., • Perform system configuration, user admin, troubleshooting., • Monitor system health, data flows, integrations., • Manage upgrades, releases, and vendor interactions. Insurance Platform & Workflow Support: • Support core policy administration, underwriting, and delegated authority systems., • Ensure system configuration aligns with underwriting guidelines and regulatory standards., • Help streamline data capture and processing across open market and binder business., • Partner with underwriters and operational teams to resolve system issues. Data Transformation & Data Quality: • Support and design data transformation logic including bordereaux validation and cleansing., • Analyse and map data across risk, exposure, pricing, and operational datasets., • Work with ETL pipelines, data warehouses, and reporting tools., • Champion data quality, lineage, and governance. London Market Messaging & Integration: • Support London Market eMessaging workflows (e.g., PPL, ACORD, APIs)., • Collaborate with brokers and vendors to resolve messaging or submission issues., • Ensure compliance with market modernization initiatives including Blueprint Two and CDR. Stakeholder Engagement: • Liaise between underwriting, exposure management, actuarial, finance, and IT., • Participate in workshops and vendor sessions to shape system requirements., • Support change adoption through training and documentation. Reporting & MI: • Contribute to creation of dashboards, MI, and analytical insights., • Define reporting requirements for underwriting and operations., • Assist in developing end-to-end data reporting pipelines. Qualifications & Experience: • Degree in Business, Information Systems, Insurance, Data/Technology, or comparable experience., • 6-10 years of experience in business analysis, data Analysis , IT system management or insurance systems product owner roles within Lloyd’s or the London Market., • Knowledge of specialty lines, underwriting workflows, or delegated authority processes., • Experience with policy admin systems, bordereaux processing, and ACORD/eMessaging standards., • Familiarity with exposure and pricing tools such as RMS, AIR, or Exact., • Progress toward ACII or BCS certifications is advantageous. Technical & Functional Skills: • Business requirements gathering and process modelling., • Data mapping, transformation, and validation expertise., • Understanding of ETL processes, SQL, or analytical tools., • Insurance value chain data flow understanding., • Solution design balancing business needs and system constraints., • Proficiency with Microsoft Office and insurance systems. Personal Attributes: • Solution‑oriented mindset with strong analytical thinking., • High attention to detail with ability to manage complexity., • Strong communicator across business and technical teams., • Collaborative and adaptable team player., • Commercial awareness with strong problem‑solving capability., • Results-driven and supportive of continuous improvement.

Applications Operations Analyst – London Permanent | Hybrid Working | Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: • Perform system maintenance, patching, and upgrades in line with change management procedures, • Monitor application health and performance, proactively resolving issues, • Manage user access controls and support security audits, • Respond to incidents and service requests within SLA targets, • Support application deployments, integrations, and configuration changes, • Maintain documentation, runbooks, and support knowledge base articles, • Identify opportunities for automation and process optimisation, • Track and report on KPIs, system uptime, and user engagement metrics, • Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: • 3+ years of experience in enterprise application support or IT operations, • Strong troubleshooting and analytical skills, • Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools, • Understanding of access management, patching, and vulnerability remediation, • Exposure to ITIL practices and professional services environments, • Experience with documentation tools and scripting (e.g., PowerShell, Python), • Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at . We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base. What you’ll be doing: • Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days., • Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption., • Utilize automation tools and standardized playbooks to streamline onboarding steps and communications., • Track and report onboarding progress, time-to-value metrics, and customer activation milestones., • Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders., • Conduct periodic check-ins, health reviews, and account touchpoints to monitor satisfaction and product adoption., • Serve as the customer advocate—collect feedback, identify friction points, and share insights with Product and Support teams., • Analyse customer usage patterns, engagement data, and health scores to identify adoption gaps or risks., • Design and deliver best-practice recommendations that drive product utilization and customer ROI., • Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans., • Collaborate closely with Sales, Renewals, Product, and Support to ensure a seamless customer experience., • Participate in renewal preparation for your book of business and support expansion conversations., • Support one-off customer projects requiring configuration, data review, or workflow customization., • Provide timely and accurate email and call-based support for product inquiries, escalating as appropriate and providing follow through to ensure resolution for the customer., • Identify upsell and cross-sell opportunities based on customer needs and product usage insights., • Partner with Sales to influence expansion and renewal outcomes. What we’re looking for: • 3–5 years of experience in Customer Success, onboarding, support, or operations in a SaaS environment., • Fluency in both English & German language skills, ability to read and write in both languages., • Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role., • Strong written and verbal communication skills, including customer presentations or training delivery., • Proficiency with CRM systems, automation tools, and (ideally) customer success platforms., • Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously., • Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios., • Ability to follow and improve standardized processes while maintaining a customer-first mindset. What’s in it for you: • Hybrid work arrangements and competitive paid time off programs., • Comprehensive commercial medical insurance coverage to meet all your healthcare needs., • Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales, • A creative, innovative, and global working environment in the creative and software technology industry, • Highly engaged Events Committee to keep work enjoyable., • Reward & Recognition Programs (including President's Club for all functions), • Professional onboarding program, including robust targeted training for Sales function, • Development and advancement opportunities (high internal mobility across organization), • Great pension scheme to save for your future, and so much more! #LI-DNI Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Who We Are Nexus Search is a specialist executive search firm focused exclusively on Director to C-Suite level supply chain leadership across Europe & Americas. We work with some of the worlds biggest brands to hires end-to-end supply chain executives across dynamic industries such as automotive, FMCG, ingredients, packaging, chemicals and consulting, connecting exceptional talent with businesses that need the very best at the top. Our culture is fast-paced, young and dynamic, built on ambition, hard work, and a genuine love of what we do. We're scaling our London and Austin teams, with plans for another international office, and investing in the evolution of our technology stack - including the integration of AI tools designed to make our team faster, smarter and better equipped to deliver for our clients and candidates. That's where you come in. The Role As Operations Manager, you'll own the day-to-day operations of the business, responsible for office management, organising company events, management of our IT, systems and tech stack, whilst being a key player in some of the most interesting projects we've ever taken on. This is a role for someone who genuinely loves project/process management and organisation, takes pride in the environment they manage, and thrives in a fast-moving, variety-filled role. The Projects You'll Be Part Of You will be shaping the future of how nexus operates. Here's a flavour of what's ahead: 🌍 International Expansion 🏙️ Growing Our London & Austin Offices 🤖 AI & Technology Evolution ⚙️ Systems & CRM Migrations What You'll Own Office & Facilities • Maintain a brilliant office environment - functional, well-stocked and a place people genuinely want to be, • Manage supplier relationships, building management and service contracts, • Be the go-to for all IT and system issues across the business (with support of external IT support), • Own the onboarding and offboarding of employees across all platforms and tools, • Manage software renewals and vendor relationships, • Lead the configuration and rollout of new tools and technologies - including AI, • Manage and distribute weekly and monthly performance and KPI reports, • Maintain accuracy and integrity of reporting across the business, • Plan and manage all company events - from the Christmas party to sports days to international incentive trips, • Act as EA to the Founders - keeping them organised and the business moving, • Communicate operational updates and company-wide announcements, • Manage insurance renewals, supplier forms, portal setups and RFPs Who We're Looking For Experience • 3–7 years in operations, office management or business support within an SME or scale-up, • Background in recruitment, sales or a fast-paced service environment is a strong plus, • Has personally managed IT, systems and suppliers - not delegated to a team, • Experience leading a tech implementation or system migration is a bonus Skills & Mindset • Strong project management and problem-solving skills - you love a plan and you make it happen, • Tech-savvy and comfortable across multiple platforms; curious about AI, • Highly organised with sharp attention to detail, • Positive, can-do attitude - hands-on, nothing is beneath you, • Takes full ownership and doesn't need hand-holding, • Thrives on variety in a fast-moving environment

IT SOX Manager - Real Estate - London - Up to £70,000 Your new company Are you an experienced IT Audit or Technology Risk professional looking to take ownership of a global IT SOX programme? Our client, a fast‑growing international organisation undergoing significant systems transformation, is seeking an IT SOX Manager to lead the design, testing and continuous improvement of IT General Controls (ITGCs) and system‑related SOX controls. This is a high‑visibility role offering extensive cross‑functional exposure, the opportunity to work alongside senior stakeholders, and the chance to help shape a maturing controls environment. Your new role As the IT SOX Manager, you will be responsible for delivering the end‑to‑end IT SOX assurance programme, including: • Leading scoping, risk assessment, test planning, execution, and reporting, • Performing ITGC testing across key domains including change management, logical access, and IT operations, • Reviewing and validating IT application controls (ITACs) and key report controls, • Preparing high‑quality documentation and working papers to support audit conclusions, • Reviewing and quality‑assuring the work of other team members, • Overseeing technical system testing including configuration and security controls, • Identifying control deficiencies and partnering with technology teams on remediation plans, • Acting as a key liaison with external auditors, • Significant experience in IT SOX, IT Audit or Technology Risk, • Strong hands‑on ITGC and ITAC testing experience in a SOX environment, • Knowledge of major ERP platforms (SAP, Oracle, Dynamics 365, IFS etc.), • Background in Big 4/Big 6 or a complex in‑house controls environment (desired), • Relevant certifications such as CISA, CRISC, CISSP or CISM (preferred), • Strong understanding of control frameworks (COBIT, NIST), • Excellent communication skills and the ability to translate technical controls into business impacts, • High attention to detail and strong analytical capability What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4770970

About Us Stagwell Media Platform (SMP) is the technology and data backbone of Stagwell, powering advanced media solutions for brands around the world. Built at the intersection of innovation, performance, and collaboration, SMP connects modern media tools, proprietary technologies, and integrated workflows to help agencies and clients plan, activate, and optimise campaigns with greater speed and intelligence. As part of Stagwell’s global network, SMP partners closely with commercial, product, finance, and operational teams to deliver a unified, future‑focused media infrastructure. Our culture is fast‑moving, solutions‑driven, and deeply collaborative, empowering teams to solve complex challenges and elevate the standard of how modern media works. Overview We are seeking a Senior Programmatic Trading & Operations Manager who combines advanced hands‑on programmatic trading expertise with deep technical operations capability. This role plays a pivotal part in shaping the technical foundation of PerformX, spanning DSP configuration, DCO, tagging and tracking, supply path strategy, verification, audience architecture, vendor onboarding, and cross‑platform integrations. You will work closely with global partners, internal stakeholders, and technology providers to ensure high‑quality, scalable programmatic delivery. PerformX is Stagwell’s value‑based programmatic solution, engineered to deliver measurable outcomes through advanced optimisation, modern supply strategies, and proprietary activation frameworks. We support global brands by delivering high‑performing programmatic campaigns with a focus on precision, efficiency, and technical excellence. Key Responsibilities Programmatic Trading • Lead end‑to‑end delivery of complex programmatic campaigns, including dynamic, audience‑driven, multi‑market and multi‑platform activations., • Optimise campaigns in line with PerformX standards and commercial targets., • Maintain delivery excellence across pacing, budget management and overall performance quality. Advertiser Onboarding • Own the technical onboarding process for new advertisers, including billing setup, finance workflows, Prisma IO creation, reconciliation processes and DSP configuration., • Ensure cross‑platform readiness prior to launch, including alignment with ad servers and verification tools., • Resolve Prisma‑related issues such as IO mismatches, billing discrepancies and workflow breaks between systems. Technical Operations & Platform Expertise • Configure and manage advanced setups within DV360, The Trade Desk, Yahoo DSP, StackAdapt or similar platforms., • Maintain deep expertise across ad servers (CM360, Flashtalking, Sizmek), ensuring correct tracking logic, attribution and integration requirements., • Lead DCO deployments including feed logic, dynamic templates and ruleset validation., • Design and implement tagging structures, event schemas, pixels and tracking integrations., • Implement and troubleshoot verification technologies such as IAS and DoubleVerify., • Apply Supply Path Optimisation (SPO) principles and manage SSP/PMP configuration. Vendor, DSP & Technology Testing • Support the evaluation and technical validation of new DSPs, SSPs, data partners, measurement vendors and creative technologies., • Build and run controlled test environments for new tools and platforms., • Document test results, technical findings and recommendations for senior stakeholders. Technical Enablement • Act as a senior technical escalation point for the trading team, supporting advanced troubleshooting across platforms and partners., • Upskill traders on DSP capabilities, DCO, measurement and technical troubleshooting., • Contribute to the PerformX technical operations playbook and internal best‑practice documentation. Skills & Experience • 5+ years of hands‑on programmatic activation experience., • Strong proficiency in DV360 and at least one additional DSP (TTD, Yahoo DSP, StackAdapt)., • Deep knowledge of ad servers (CM360, Flashtalking, Sizmek) and DSP–ad server integrations., • Demonstrated expertise in DCO, feed‑driven dynamic creative setups, and template logic., • Strong competency in ad operations—including tagging, tracking, event schema design, QA and troubleshooting., • Familiarity with SSPs, PMPs, SPO strategies and verification tools., • Experience onboarding advertisers and integrating technical vendors., • Proficiency with Prisma, including IO setup, billing alignment, reconciliation workflows, and troubleshooting system integration issues., • Technically strong, detail‑oriented, analytical and solutions‑focused.

The Company • Rapidly scaling SaaS business delivering mission-critical risk and safety solutions to the biggest names in their market sector., • Grown significantly & quickly through acquisition, combining multiple specialist platforms into one evolving product suite., • A passionate, culture with strong domain expertise who are now investing in their leadership to drive scalable structure and process maturity. The Opportunity This is a hands-on leadership role for someone who enjoys building, coaching, and improving, with the autonomy to make a real impact. Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK-based support function operating across multiple products. Following significant growth, the business is now focused on improving internal processes, communication, and scalability – you’ll be key to this! • Optimise Zendesk a well as the integration with Jira., • Identify where AI might be able to support operational efficiency and take the lead on implementation., • Dive into the data and drive KPI performance., • Strengthening collaboration with Product, CS and other key teams., • Coach, enable and inspire your team! Alongside leadership, you’ll stay close to the detail — handling higher-level queries, supporting configuration changes, and helping the team navigate complex technical challenges across a multi-product environment. The Ideal Candidate • Proven experience leading or mentoring within a SaaS support or technical operations environment (Team Lead, Manager, or Senior level), • Strong technical understanding; comfortable working across complex products, integrations, or APIs, • Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scenarios, • Confident working with data & able to assess performance, identify trends, and drive improvements, • Strong people leadership skills, with a focus on coaching, development, and improving team morale, • Comfortable operating in a scale-up or evolving environment where processes are still being built, • Resilient, adaptable, and confident handling challenging conversations with both customers and internal stakeholders, • Experience in regulated, compliance-led, or operationally critical environments is beneficial. The Package • £45k - £55k base., • Flexible hybrid setup with offices in central and Greater London., • Increased pension contributions., • Private health plan., • Life insurance., • 35 days holiday + bank holidays!, • L&D budget., • Access to onsite gym facilities at the Central London office

This is a 12 month contract and will require frequent travel to our Central Support office in Putney. Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers. This role supports the delivery of Nando’s Repairs & Maintenance (R&M) Service Transformation programme. The Transformation Manager will coordinate and manage delivery activities across multiple workstreams, ensuring plans are executed effectively, dependencies are managed, and stakeholders remain aligned. The role is focused on coordination, mobilisation, and delivery control, working across a defined set of transformation themes covering supply chain, operating model, technology, and service management. Strategic direction will be set by senior leaders; this role is accountable for turning that direction into organised, on-the-ground delivery. The role will suit someone who thrives in complex, fast-moving environments, is comfortable with ambiguity, and has hands-on experience implementing large-scale FM or R&M service models. Key Responsibilities & Expectations: Transformation Management • Coordinate delivery activities across multiple R&M transformation workstreams, ensuring plans remain on track and interdependencies are actively managed., • Translate agreed strategy and design decisions into clear project plans, milestones, and actions., • Track progress, risks, issues, and dependencies, escalating where delivery is at risk., • Support phased pilots, trials, and rollouts across the restaurant estate, minimising operational disruption. Cross-Theme Delivery Support • Manage and coordinate project activity across the core R&M theme areas, including:, • Supply chain and supplier change, • Capacity, structure, and ways of working, • Technology and CAFM enablement, • Service and contract management processes, • Ensure consistency of approach, sequencing, and communication across themes. Stakeholder & Partner Coordination • Act as a central point of coordination between Property, Operations, Finance, Technology, and external suppliers., • Support engagement with Restaurants and Regional teams, ensuring issues are captured, tracked, and resolved., • Prepare structured updates, papers, and actions for governance forums (Steering Groups, Working Groups). Supplier Mobilisation & Transition • Coordinate mobilisation activity with FM providers and support partners, including onboarding, readiness tracking, and transition planning., • Track supplier actions, dependencies, and early performance indicators during trial and rollout phases., • Support issue resolution and recovery planning where mobilisation risks emerge. Systems, Data & Reporting • Coordinate with Technology and Data teams on CAFM configuration, data migration, asset data readiness, and reporting outputs., • Maintain delivery dashboards, status reports, and RAID logs to provide clear visibility of progress and issues., • Support analysis required for decision-making, reviews, and assurance. Governance & Controls • Maintain programme documentation, plans, and logs to agreed standards., • Ensure delivery activity aligns with agreed governance, safety, contractual, and financial controls., • Support preparation of progress reports and materials for senior review. The candidate should possess / be: • Significant experience coordinating and delivering complex programmes including FM, TFM, or R&M, ideally in multi-site environments., • Good working knowledge of CAFM systems, FM supply chains, and service mobilisation., • Highly organised, structured, and detail-oriented; able to keep momentum in complex delivery environments., • Credible and confident working with operators, suppliers, and senior stakeholders., • Comfortable operating with ambiguity, while bringing clarity through plans, actions, and controls., • Strong written and verbal communicator; able to turn complexity into clear delivery actions., • Pragmatic, resilient, and solutions-focused.

Role Summary Aubay UK is seeking an IMOS & Freight Test Manager to be responsible for leading testing across a complex, large-scale IMOS implementation, encompassing both vendor-delivered functionality and bespoke, custom-built solutions integrated alongside the core platform. This role requires deep expertise in testing strategy, governance, and delivery across end-to-end freight, chartering, voyage execution, bunker management, financial settlement, and reporting processes, ensuring systems perform reliably under real operational conditions. The successful candidate will work closely with programme leadership, business stakeholders, and vendor delivery teams to provide clear quality assurance, risk transparency, and go-live confidence. The role demands strong judgement, the ability to challenge delivery assumptions when required, and confidence operating at programme leadership level. This is an opportunity to play a critical assurance role in a high-impact transformation, safeguarding business outcomes while enabling a controlled and successful transition to live operations. Required Skills and Experience: • Proven experience as a Test Manager on large, complex programmes within trading, logistics, shipping, or closely related domains., • Strong understanding of freight and shipping operations, with hands-on experience testing chartering, voyage execution, bunker management, and freight economics processes., • Experience working on IMOS programmes or similar vendor trading/logistics platforms, including configuration-led implementations., • Demonstrated experience leading system, integration, regression, UAT, and non-functional testing across multiple systems, business units, and user communities., • Strong track record of testing custom-built functionality alongside vendor platforms, including scenarios where custom components extend or override standard product behaviour., • Experience managing testing across complex integration landscapes, including financial, settlement, CTRM/ETRM, reporting, and data platforms., • Confident stakeholder management skills, with the ability to engage and challenge senior business and technology leaders from a quality, risk, and testability perspective., • Ability to operate effectively in high-pressure programme environments while maintaining independence of judgement and focus on business assurance. Roles and Responsibilities: • Test Strategy & Programme Governance: Define and own the programme-wide test strategy across IMOS core configuration, bespoke functionality, and all test phases. Establish clear governance, entry and exit criteria, acceptance standards, and go/no-go decision points aligned to delivery milestones and cutover., • Large-Scale UAT Leadership: Lead large-scale, business-owned UAT across freight, chartering, voyage execution, bunker management, and freight economics. Ensure scenarios reflect true end-to-end operations, including IMOS and custom-build interactions, and own UAT sign-off and residual risk articulation., • Custom-Built Functionality Assurance: Maintain oversight of all bespoke functionality delivered alongside IMOS. Define appropriate test approaches and ensure custom components are fully embedded within system, integration, and end-to-end testing, owning assurance where standard behaviour is extended or overridden., • Integration & End-to-End Testing: Own end-to-end testing across the IMOS ecosystem, including financial, settlement, CTRM/ETRM, reporting, and data integrations. Ensure data integrity, reconciliation, and control effectiveness across all interfacing systems., • Defect Management & Quality Control: Oversee defect management and triage processes proportionate to programme scale. Prioritise issues based on operational, financial, and control impact, and provide transparent quality and risk reporting to programme leadership., • Cutover, Go-Live & Hypercare Readiness: Provide testing input into cutover planning and rehearsal, deliver evidence-based go/no-go recommendations, and support a controlled transition into hypercare to stabilise early live operations.

*Hybrid Working: 3 days in the London Office About the Company This organisation is focused on supporting students as they transition into the workplace by providing innovative digital tools, content, and resources. Their mission centres on helping individuals explore career options, build confidence, and develop the skills needed to succeed. They work closely with employers, educational institutions, and industry partners to create meaningful connections between students and career opportunities, ensuring the right fit for both candidates and organisations. About the Product & Team The business offers a specialised SaaS platform designed to support early careers recruitment at scale. The system brings together multiple functions, including applicant tracking, candidate engagement, assessment management, and pre-hire development tools. Built with high-volume recruitment in mind, the platform is used by leading graduate and early talent teams across multiple regions. Its flexible configuration allows organisations to tailor workflows while delivering a seamless and engaging candidate experience. The Customer Success function operates across multiple UK locations and plays a key role in supporting global clients. The team is responsible for implementation, ongoing optimisation, and ensuring customers gain maximum value from the platform. The Role As a Customer Success Manager, you will take ownership of onboarding new clients and supporting platform relaunches. This includes configuring the system to meet specific client needs, guiding implementation, and delivering training to ensure successful adoption. You will act as a trusted partner to clients, combining technical expertise with strong relationship management to help them achieve their recruitment goals. A key focus of the role is delivering a high-quality customer experience and driving satisfaction. You will also contribute to business growth by supporting pre-sales activity and product demonstrations where required. Key Responsibilities • Build a deep understanding of the platform and its capabilities to advise clients effectively, • Configure and customise the system in line with client requirements, • Lead onboarding and relaunch projects from planning through to delivery, • Maintain clear and consistent communication with stakeholders throughout projects, • Develop strong, long-term client relationships, • Identify opportunities to improve platform usage and recommend enhancements, • Document and investigate technical issues, working closely with product and engineering teams to resolve them, • Support internal teams with more complex technical queries when needed, • Deliver training sessions and create user-friendly documentation and resources, • Showcase platform functionality through demos and presentations for both existing and prospective clients, • Contribute insights and feedback to help shape future product development Success Measures • High levels of customer satisfaction and engagement, • Smooth and efficient onboarding and implementation processes, • Strong adoption of platform features across client accounts, • Effective collaboration across internal and external stakeholders, • Clear documentation and resolution of technical issues About You • Strong communication and relationship-building skills, • Highly organised with the ability to manage multiple priorities, • Technically confident and quick to learn new systems, • Solutions-focused, with the ability to investigate and resolve challenges independently, • Comfortable explaining complex concepts in a clear and simple way, • Professional, adaptable, and proactive in approach Experience & Skills • Degree in a relevant field or equivalent practical experience within a SaaS, technical, or recruitment environment, • Experience working with software implementations or onboarding processes is advantageous, • Familiarity with early careers or high-volume recruitment is a plus, • Experience documenting processes or technical requirements is beneficial Additional Information • Full-time, permanent position (Monday to Friday), • Standard probation period applies, • Employment is subject to background screening in line with company policies If you would like to find out more - please apply now!

About us Here at SmartImpact, we are a UK Microsoft Gold partner, we have been providing innovative digital solutions to the non-profit sector since 2007. We partner with organisations of all sizes, individual and corporate membership bodies, charities & fundraisers, societies, colleges and regulatory bodies. We're a small business, but a growing business, with a workforce of just shy of 55 people. About the role This is a rapidly growing and in demand area, so you will have plenty of opportunity to add your personality, skill set and professional experience to our projects. Most of your time will be spent either delivering the solution for a key project or involved in a small portfolio of in-flight projects that are at different delivery stages. This could be in discovery (requirements gathering), in ‘build’, providing training or UAT support, or in post go live ‘warranty’ as we transfer over to our internal support team. We are looking for people who can use their consultancy expertise within the context of the ‘Microsoft stack’ (specifically Dynamics CE) and take the lead on projects from a requirement gathering, requirements definition, solution design/architecture and deployment perspective as well as managing commercial and client expectations/constraints in partnership with an assigned project manager. Your responsibilities • Design and develop appropriate, secure and scalable solutions based on Microsoft and smartimpact defined best practices., • Create, manage and own the product backlog (requirements) via Azure Dev Ops (ADO) from smartimpact perspective., • Create high quality solution design documentation (high level design documents and or functional specifications)., • Lead workshops / playback meetings to clearly explain our recommended technical solution to clients., • Complete customisation / development of product solutions; utilising a low code/no code approach where appropriate., • Take the lead and at times ‘sole role’ for customisation/configuration., • Work with Developer resource and take a hybrid approach, if possible, for any custom development involving plugin / third party products., • Provide a level of Quality Assurance on every assigned project, including system / unit testing., • Contribute to project risk/issue mitigation with the project team., • Support clients through deployment to go live, and complete handover documents as required. Requirements • Experience configuring Microsoft Dynamics CE and have exposure to previous versions / upgrades process., • Exposure to PowerApps, Flows, Canvas Apps, Power BI and Azure., • Knowledge of Microsoft Azure / Dev Ops in the context of project delivery., • The ability to communicate with, influence and manage client expectations., • Experience of requirements gathering and business process mapping., • An ability to create and maintain high quality functional specification documents., • Have a proven track record of successful implementation of technological solutions. What we offer • Continuous learning: You will develop the mindset and skills to navigate whatever comes next., • Support and leadership via our SMT team., • Exposure to great clients, bespoke products and latest technology., • An open and collaborative friendly working environment with knowledge sharing aa the centre., • Remote working with ad hoc office visits for team meetings and socials., • Diverse and inclusive culture: You will be respected for who you are and empowered to use your voice to help others and our clients.

Broadcast Media Project Manager – Technology and operations Start date- ASAP (April) Duration- 4 months initially likelihood of extension. Hybrid Working -4 days pw (Mon-Thurs) in London office 1 day working from home Day rate- max £470pd to the Umbrella (inside IR35 including holiday pay) Experienced Broadcast Media Project Manager for technology and operations is required for our International broadcast client, one of the world’s premier entertainment companies. A contract Project Manager to join the team who has recent experience delivering technical integration projects within the Broadcast Media Operations environment. The role is Hybrid working 4 days per week in the London Office and 1 day working from home. Suitable candidates will need strong change management and user-engagement experience within the broadcast sector. Specific Previous Experience Required includes: • At least 3 Year’s experience of delivering projects in the media and broadcast industry., • Suitable candidates will need strong change management and user-engagement experience within the broadcast sector., • Strong blend of technical experience and knowledge – both media and broadcasting technologies as well as information technologies, such as Agile software development, • Extensive experience of project and programme management in media organisations, with a proven track record of delivering major projects and business change programmes with >$100k budgets, • Strong understanding and experience with change management practices to aid smooth delivery of projects, • Proactive with an excellent interpersonal, written & verbal communication style as well as planning and time management skills, • Desktop skills – MS office, MS Visio, MS Project (or similar applications), • Professional project management qualification (e.g.Prince2, APMP) Key Responsibilities • Work as a member of the Product & Delivery team, • Manage multiple concurrent projects through the end-to-end lifecycle from Inception to Completion, using standard project management methodologies., • Ensuring that the projects deliver to the agreed timescales, budget and quality expectations, • Work with product and engineering teams to drive solution design and prioritise configuration & development tickets, • Work with business users to understand their business requirements so that you can ensure the resulting technical solutions deliver on business objectives, • Maintain project documentation including but not limited to; project plan, risk register, communications plans and status reporting, • Provide regular communication to project stakeholders including; business leadership teams, user groups & operational support teams, • Ambassador for International Media Operations when liaising with the business units supported Additional Skills & Behaviours • Suitable candidates will need strong change management and user-engagement experience within the broadcast sector, • Ability to deal with high pressure situations with senior stakeholders, • Excellent time management skills with ability to communicate across multiple time zones and territories, • Evidence of leadership capability and credibility and influencing skills across large virtual team, • Strong understanding of the challenges of working in an International environment and sensitivities to regional differences in working & communication styles, • Ability to build relationships with internal teams as well as with stakeholders that may be more senior, • Focused on delivering excellence through detailed planning and paying attention to detail at every stage, • Independent thinker, confident to build and execute a strategy and direction for the project, • Has ability to make courageous decisions in pressure situations ensuring that all factors are assessed in the process, • Ability to work with subject matter experts, balancing their project deliverables with a recognition that they have day to day responsibilities that may conflict with project deliverables, • Ability to work on multiple projects simultaneously, prioritising where necessary, • Ability to work in matrix organisation where resources are shared and may have conflicting priorities, including being based in other time zones, • Excellent communication, presentation, negotiation and influencing skills Our client is an International broadcaster who are one of the world’s premier entertainment companies, delivering quality content and compelling brands to multiple territories across Europe, the Middle East, Africa, Latin America and Asia Pacific. Operations and Technology are at the heart of this network, providing global, standardised and efficient workflows and business systems that enable the rapid delivery of content from source to consumer. We operate the international linear channels, a broad range of non-linear services, and are also developing new digital initiatives that offer direct to consumer services. “At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment – it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it’s why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.” We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you