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Insights Lead Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel (Minimum 4 office days) for candidates living 50+ miles from our offices in Preston. £55-60k DOE + Bonus & benefits - 37 hours a week A glance at the Role: The Insights Lead provides expert analytical insight across the Planning & Insights function, transforming operational, forecasting and performance data into actionable intelligence, whilst managing performance and delivery through your team. The role elevates data maturity, ensures high-quality insight for operational decision making, and acts as the analytical lead for both strategic and tactical initiatives. The ability to tell a story with Data is essential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: Joining us means joining an organisation that puts people first. • Competitive salary £55k – 60k DOE + inclusion in annual bonus scheme, • 25 days’ holiday, plus bank holidays and 2 additional concessionary days and ½ day for your Birthday, with the ability to ‘buy and sell leave, • Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions, • Access to Health or Dental Plan, • Access to our Enhanced Employee Assistance Programme for when you might need some support, • The opportunity to earn through our Employee Referral Scheme, • Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’, • Opportunities to attend Wellbeing webinars and social events, • Daily free fruit and snacks available to you in our office, • Free Car Parking in Preston City Centre, • A collaborative & inclusive organisational culture Key Responsibilities • Lead the design, development and automation of dashboards, reporting suites and analytical tools., • Translate complex data into clear insight for decision makers, providing narrative-driven recommendations., • Partner with Planning to validate forecast assumptions and produce performance variance analysis., • Drive data quality improvements and define data governance standards within Planning & Insights., • Own the analytical roadmap, prioritising high-value insights and ensuring timely delivery., • Coach and technically develop the Insights Analysts in modern analytical techniques and tools., • Support strategic projects with scenario modelling, trend analysis and evidence-based recommendations., • Support wider stakeholder population, e.g. Change, IT, HR & Finance., • Communicate clearly to ensure team members are working harmoniously and to the same standard., • Make effective decisions to aid with the progression of projects and problem-solving., • Motivate, support and drive the team towards their goals., • Undertake full responsibility for the management and development of the team. What you will bring • Extensive experience in data, analytics, or insights roles, including leading BI/analytics teams. (Ideally 5–10+ years’ experience), • Proven ability to manage, coach, and develop analysts, foster a high-performance culture, and set clear standards., • Experience shaping and delivering a data and insights strategy aligned to organisational goals., • Able to manage multiple deadlines, prioritise effectively, and take ownership for delivery in a fast-paced environment., • Strong experience in analytics, insight, or BI within operations, financial services, or similar data-driven environments., • Proven Data Story Telling ability, • Excellent ability to communicate complex data clearly to non-technical audiences. Predictive and Prescriptive analytics with a focus on member outcomes, continuous improvement and cost profile., • Strong communication and report writing skills, able to present complex information simply and persuasively., • Proven ability to influence stakeholders at all levels and build strong internal and external working relationships., • Confident representing the team, challenging constructively, and providing thought leadership., • Commercial and strategic insight mindset – proven ability to translate ambiguous business questions into clear analytical approaches, delivering insights that influence strategy, prioritisation and operational efficiency rather than descriptive reporting., • Stakeholder leadership without authority – highly effective at influencing senior stakeholders, challenging assumptions constructively, and acting as a trusted advisor while operating without formal line management responsibility., • Advanced skills in SQL, Python or R, and data visualisation tools (Power BI, Tableau)., • Experience influencing senior stakeholders., • Experience of Contact Centre WFM & Telephony platforms – Avaya, Verint, NICE, others., • High level of accuracy, attention to detail, and ability to identify trends, anomalies, and underlying drivers., • Able to interpret data with a clear commercial mindset - articulating the “so what” and the operational/strategic implications. Nice to have • Experience designing analytical strategy or data standards., • Data governance practices and procedures, • Experience supporting change and/or continuous improvement (Technology deployments, systems migration, benefit realisation tracking), • Experience supporting the development of junior analysts through informal coaching, peer review and setting analytical standards, contributing to overall team capability and insight maturity., • Experience working in a regulated environment and with external clients., • Industry-based qualifications or certification as appropriate to the role. The Forum, CCMA, Microsoft, Google Analytics, DAMA, LSS (Green – Black).

About The Role Do you have experience in Customer Service and a passion for delivering the right outcome for customers? HomeServe has an exciting opportunity to join our team in thePrestonoffice (PR2 9NZ) as anOperations Support Agent. In this role,youlltake ownership of customer claims and provide dedicated support to ensure an effortless experience that goes beyond expectations. Your focus will be on resolving issues quickly and effectively, using the right tools, processes, and procedures.Youllbe the key point of contact for customers, contractors, and third parties, helping to coordinate and manage each claim with care and professionalism. Ifyourecommitted to excellent service and enjoy working in a dynamic team environment, we would love to hear from you. Salary: £28,000per yearwith opportunities for progression as you develop within HomeServe Contract: Permanent, Full-time (40 hours per week) Shift Rotation: 8.5-hour shifts per day (40 hours per week) on a 6-week rolling Rota (including Public Holidays on rotation). • Monday Friday between the operating hours of 0800 1900

With a dynamic call centre environment, you will provide operational guidance and support to franchise partners and retail customers. Chemist Warehouse is seeking a Customer Service Contact Centre Operator in Preston, England. This role requires handling inbound calls, emails, and online queries whi

MET TECHNICIAN/ STRIP FITTER MET Technician / Strip Fitter details: Salary: CIRCA £50,000 DOE Working Hours: Monday - Friday (42.5 hours) Location:Preston Talented and efficient MET Technician/ Strip Fitter to join this leading team. As a MET Technician / Strip Fitter, you will be repairing damaged vehicles in line with the manufacturers' specifications within a state-of-the-art Bodyshop, utilising modern equipment and techniques. Responsibilities of an MET Technician / Strip Fitter ·Work efficiently in a fast-paced accident repair centre. ·Follow the correct repair techniques and produce work in line with factory specifications and customer satisfaction. Skills and Qualifications of an MET Technician / Strip Fitter ·You will have served a recognised apprenticeship as a MET Technician / Strip Fitter and gained a technical qualification (such as NVQ / VCQ / SVQ / ATA). ·You must have previous experience working as a MET Technician / Strip Fitter within a busy body shop and be a strong team player with a self-motivation to earn bonus hours. ·You will work to the highest standard and demonstrate a sound up-to-date knowledge of vehicle repair techniques. If you think you are a good fit for this MET Technician role, please contact Chris @ Auto Skills and state reference job number 52466. Don't worry if your CV is out of date. Get in touch and we can work that out later. As well as this MET Technician role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: MET Technician, MET Strip Fitter, Strip Fitter, Stripper Fitter, Bodyshop MET, Technician, Mechanic

PDI Technician –Leyland - £30,000 + Bonus We have an exciting opportunity for an experienced PDI/Service Technician to join a prestige dealership in Leyland, the PDI Technician role comes with a Great basic salary and fantastic opportunities for progression. Salary: £30,000 Basic Salary + Bonus Location: Leyland Role – PDI Technician Roles and Responsibilities for this PDI Technician role are: Undertake maintenance, service, and repair activities on motor vehicles to the highest standard Carry out all work completely and effectively whilst adhering to manufacturer’s scheduled times to maintain efficiency Effectively record details of diagnosis, work completed, and components utilised in line with group and manufacturer standards Keep work areas clean and tidy, organised, and safe from hazards to health and safety Be able to liaise effectively with colleagues and customers at all levels in a polite and efficient manner To be aware of the importance and implication of maintaining high levels of customer satisfaction and work to ensure they are always metMinimum Technician Requirements for this PDI Technician role are: Qualified to NVQ level 3 (or equivalent) Have at least 2 years’ experience after a qualifying period, of working in a Dealership as a Technician (or similar) Excellent customer service skills Good technical knowledge Must have a Driving License The ability to work without supervision Take responsibility for the quality and quantity of their workIf you are interested in this PDI Technician role in Leyland, then please Apply today! PDI Technician – Leyland - £30,000 + Bonus Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments

MOT Tester – Leyland - £33,000 + Bonus – Main Dealership Our client, a main dealership in Leyland, are now looking for a fully qualified MOT Tester with a valid UK driving licence to join their busy Service Department offering an excellent basic salary. The ability to demonstrate experience as an MOT Tester in a similar environment would be an advantage. Basic salary: £33,000 plus bonus Location: Leyland Role: MOT Tester Key MOT Tester Roles and Responsibilities: Perform MOT tests on vehicles in accordance with the relevant regulations and guidelines Inspect vehicles for safety and compliance with emissions standards Identify and report any defects or issues found during the testing process Complete all necessary paperwork and documentation accurately and in a timely manner Maintain a clean and organised work areaQualifications Needed for the MOT Tester role in Leyland Are: Valid MOT Tester license Strong mechanical knowledge and understanding of vehicle systems Able to use hand tools, power tools, and diagnostic equipment Strong attention to detail and ability to follow instructions and procedures Excellent communication skills to interact with customers and colleaguesRequired Skills Needed for the MOT Tester role in Leyland Are: Ability to perform heavy lifting as required for the job Proficiency in using power tools for vehicle inspections and repairs Strong mechanical knowledge to diagnose and troubleshoot vehicle issues Skilled in using a variety of hand tools for maintenance and repairsMOT Tester – Leyland - £33,000 + Bonus – Main Dealership Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments

Accommodation Support Officer Make a meaningful impact every day. Are you passionate about making a difference in people’s lives? Do you have the resilience and empathy needed to support individuals from diverse backgrounds? We’re looking for committed Accommodation Support Officers to join our team and provide vital support to participants with their housing needs. In this role, you will manage a caseload of adult males either residing in custody or living in the community. Working in close partnership with probation practitioners, you will carry out initial assessments to understand each individual’s circumstances and develop tailored accommodation plans through a series of agreed interventions. You will help participants navigate housing challenges, ensure they are kept informed of decisions that affect them, and support their understanding of their rights throughout the process. We welcome applicants from a variety of professional backgrounds, including social services, mental health, education, or those who have recently graduated and are seeking experience in the criminal justice sector. If you bring a person focused approach and transferable skills, we’d love to hear from you. We understand that not everyone will tick every box and that’s okay. If you’re engaging, adaptable and comfortable working with a diverse range of people, we’ll provide on site training and ongoing support to help you grow in the role. Excellent interpersonal skills are essential, as you will be building and maintaining effective professional relationships with both participants and external stakeholders. We’re looking for positive role models who can inspire and encourage meaningful changes in attitudes and behaviours, helping individuals take steps toward greater stability and independence. In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £25,877 - £29,000 per annum (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension - 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual salary review Refer a friend scheme Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Preston / Lancaster Farms / Kirkham Hours: Full time 37 Hours per week Contract: Permanent Closing Date: 21 May 2026 Key Responsibility Manage a caseload of participants, producing personalised accommodation plans Carry out initial assessments, considering risk, situation and need Record progress and outcomes timely and accurately using case management system Maintain contact with participants, identifying any emerging risks and concerns Skills and Experience Highly effective interpersonal and communication skills both verbally and in writing Ability to establish and maintain effective working relationships Good organisation skills and ability to meet deadlines Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us” Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

Join Our Team as a Customer Service Advisor in a growing contact centre!. Contact Centre in Kirkby, Liverpool!. As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls.

Contact Centre Customer Support Representative. Global Leading Technology company looking urgently for a Customer Support Representative in their contact centre. Contact centre experience is a bonus, but not essential.

You will be confident and professional, providing the highest standard of customer service to members, employers and third parties calling and emailing into our Contact Centre. Recent experience of contact centres is essential, especially in a high inbound call volume organisation. Contact Centre Ad

If you have worked in a contact centre before that is just a bonus!. If you’re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then their Contact Centre could be the perfect launchpad for your career in housing. Their Contact Centr

The Contact Centre Team Manager plays a vital role in delivering Kinly’s mission by leading a high‑performing sales team.

Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme .Online GP: Access to a private GP 24/7 for you and your immediate family .Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off .Family Leave: Equalized

Longreach Recruitment are hiring a Contact Centre Resource Planning &Forecasting Analyst This is an initial 12 Month Fixed Term Contract position where youll be joining a well-established and high performing Contact Cent

The ideal candidate will have extensive contact centre experience, strong leadership abilities, and a commitment to customer-focused service. Careium AB is looking for a Contact Centre Team Leader to oversee operations in their Blackburn branch. In this critical role, you'll lead a dedicated team at

Team Leader for Inbound & Outbound Pet Protection Experts based in the York area.The role focuses on leading a motivated team to achieve performance targets while providing coaching and support.Ideal candidates will be driven to succeed with a personable and engaging style.This is a full-time salari

Establish and Lead a Digital Service Centre of Excellence – Build and mature a Digital Service / Service Innovation Centre of Excellence, setting standards, governance, best practice, and ways of working for digital service design and optimisation. Significant experience in contact centre operatio

The Liverpool City Region Combined Authority is looking for an enthusiastic and dedicated Customer Service Officer to join our established Contact Centre team on a part‑time basis. The Contact Centre is staffed between 6:45am through to 8:15pm Monday to Friday and 7:45am through to 6:15pm Saturday

Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service experience; contact centre preferred but not required. As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via

Contact Centre and planning operation within a dynamic Housing Association. Working closely with senior stakeholders across the organisation, you’ll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre

The role requires substantial experience in business consulting, large-scale BPO transformation, and designing solutions specifically for Contact Centres. Responsibilities include creating business cases, collaborating across practices, and engaging with the latest Contact Centre technologies.

We are now have two vacancies on a temporary basis to join our small friendly contact centre team. As one of our Contact Centre Advisers you're main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system.

Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment. Experience working within a Contact Centre environment. Proven senior managerial experience in a large commercial or public sector call centre environment.

A prominent housing association in London is seeking a Head of Contact Centre to provide strategic oversight and inspire a high-performing team.

As part of our ongoing commitment to excellence, we’re looking for a passionate and experienced Contact Centre Team Leader to join our expanding night team in Blackburn, Lancashire. Maintain open communication with the Contact Centre Site Lead, providing regular updates on team performance, challe

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain industry. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. In this role, you will be the first point of contact for our valued clients, provid

A global appliance company is seeking a dedicated customer service representative to manage inbound/outbound sales inquiries.The ideal candidate will have experience in sales or customer service and possess excellent communication skills.A hybrid working scheme is available following successful prob

This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect.

Royal Free London NHS Foundation Trust is hiring for the outpatient team.The position requires providing high-quality reception and clerical services, handling patient inquiries, and working on computer systems for patient bookings.Candidates should be flexible regarding working hours, possess good

A leading financial technology firm in the UK is seeking an experienced Cloud Telephony & Contact Centre Engineer for a 12-month FTC contract. The role involves supporting a cloud-based contact centre migration and enhancing capabilities to improve customer and agent experiences.

A leading low-cost airline in Greater London is seeking a Finance Manager for its Disruption and Customer Contact Centre.

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. Deep understanding of modern contact centre operations.

A wellness company in Greater London is seeking a Customer Service Representative with contact centre experience.

If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact.You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstan

Business Manager - Automotive Contact Centre. Veritas Careers are recruiting for an established and highly successful automotive retailer that requires a Business Manager to join their busy contact centre.

We’re looking for an experienced Contact Centre Manager who has a passion for delivering exceptional customer service to join our growing customer support team. Previous experience of managing a Contact Centre front line team, preferably in Financial Services/Retail Banking or other customer facin

Merlin Entertainments is hiring a Contact Centre Advisor in Greater London.

A global investment banking firm is seeking an experienced Contact Centre Manager to lead their customer support team in the West Midlands.

A recruitment agency in the UK is seeking Contact Officers in Dorset.

Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.

Leading a team of Inbound & Outbound Pet Protection Experts to manage inbound calls with an emphasis on converting our basic membership customers into paid memberships and manage subscription pay fails.Lead and motivate your team to achieve individual and team targets, KPIs and SLAs.Provide team sup

Customer Contact Centre Manager. Experience managing switchboard, contact centre, or front-of-house teams.

Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre and planning teams. Contact Centre and planning operation within a dynamic Ho

Assess existing processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertise. Continuously engage with the latest Contact Centre technology and market insights and share across internal and

A leading police service in the UK is seeking a Contact Centre Senior Manager to provide strategic leadership within their Contact Directorate.

As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls. Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service exp

AI, automation, and contact centre technology.

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performanc