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Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process. Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.Job overviewWe are recruiting for a motivated, well organised, enthusiastic and flexible Administrator to work alongside our Band 4 Senior Administrator, to provide support to the Community Integrated Discharge team. This is a busy and friendly team which is based in the hospital working with other organisations in an open plan office.The successful applicant will be required to access hospital and community IT systems to gather patient information and ensure robust and correct activity reporting. Both written and verbal communication skills are required as telephone answering will be an important part of this role.Applicants must have a good working knowledge and experience of MS Office packages such as Word and Excel.Attention to detail and accuracy is essential as is a flexible approach to work i.e. ability to work on your own initiative as well as part of a team in a busy environment.We are committed to making sure all staff receive the right training and development to deliver excellent services to the communities we serve. Our aim is to develop an empowered, motivated and effective workforce who is able to fulfil their career aspirations. Should we receive a high number of applications we reserve the right to close this vacancy at any point after 2nd March 2026.Main duties of the jobCommunicate promptly and effectively with service users and staff & other stakeholders, utilising telephone, email, letters, face to face contact and SystmOne. Support and understand the delivery of remote monitoring pathwaysPostholder receives complex or sensitive informationTo have an understanding of the services delivered and staff roles within the serviceProvide high quality, accurate, timely admin support to teamTo respond effectively to queries in line with service and Trust guidelines and standard operating procedures, analyse information, resolve problems or escalate where requiredTo ensure patient contact is documented timely and accurately in the record as per trust guidance.To arrange meetings and conferences, co-ordinating all relevant requirements as requested.Plan education sessions & meetings, sourcing venues, allocating staffUse relevant systems to order resources and raise purchase orders as necessarySupport management of electronic diaries for Nursing Teams Rotas’Develop and maintain proficiency with relevant IT systems including SystmOne, MS office, Oracle, NHS Supply ChainSupport new processes/systems as and when required with regard to current ways of working e.g. E-RosteringMaintain the storage and retrieval of information from manual and computerised database systems.Working for our organisationRated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development. Detailed job description and main responsibilitiesTo design flyers/promotional posters and advertisements for publications and displays.To assist with the production of agendas and papers for meetingsParticipate in meetings, taking accurate and concise minutes. Contribute to service developmentManages own workload where possible and guided by SOP’s/policies and procedures Communication1. Conduct telephone calls and messages in a timely, courteous and professional manner, ensuring appropriate actions are taken as required.2. Ensure all contacts with patients are documented in the records in line with the record keeping policy.3. Prioritise workload and liaise with clinicians to resolve conflicting appointments as per service pathways.4. Collate and input the service feedback from patients (friends and family test - FFT)Key Relationships1. Administration Manager2. CCS Clinical team leads3. CCS colleagues4. Patient and family / carer5. NHS Colleagues6. Local Authority7. Other relevant external partners / agencies e.g. Public Health organisations, social care, residential / nursing homeBudgetary Responsibility1. Ensure adequate stationery and supplies / equipment are ordered.2. To research and obtain for example, the most economical quotations for leaflets, booklets and other training and outreach resources as required.People Management1. To demonstrate duties to new starters in own work area.2. To support effective management in areas including e-expenses, mandatory training, annual leave and staff rota’s. Maintaining own professional development, engaging actively in the Trusts annual appraisal.3. Maintain all Trust and role specific mandatory training requirements4. The post holder is required to demonstrate a commitment to support the improvement of lives of the population of the Trust servicesResearch & Development Activity1. All employees are subject to the requirements of the Data Act 1998 and must maintain strict confidentiality in respect of managing patient, staff and Trust information2. Keep accurate electronic records of statistical information as required.3. To be proficient in maintaining a stand-alone database to support research and audit.4. Contributing to improving the overall quality of service delivery by responding to feedback and changes in the requirements of the serviceWorking conditions1. The post holder will spend a considerable amount of their working day using a P.C and may be required to support with moving equipment, stock and documentation.2. High levels of concentration are required to produce and maintain accurate records including patient letters3. Frequent exposure to potentially emotional circumstances when supporting patients, carers and family members4. Open plan officGeneralSafeguarding people responsibilitySafeguarding children and adults at risk of abuse or neglect is a collective responsibility.There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.Safeguarding means protecting a citizen’s health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high-quality health care.Those most in need of protection include:• Children and young people• Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilitiesThe post holder must at all times carry out his/her duties with regard to Cambridgeshire Community Services NHS Trust Equal Opportunities Policy.To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff.All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.All post holders will be accountable for their actions, reporting to their line manager for guidance and support for any issues or matters outside of the parameters of their role.This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and in response to changes and developments within the Trust.Person specificationQualificationsEssential criteria- NVQ 3 Business & Administration (or working toward) or equivalent qualification/demonstrable experienceExperienceEssential criteria- Knowledge and experience of NHS systems – S1- Experience in working with confidential information / data protection- Previous knowledge/experience of working in a busy, demanding open plan environment.- Knowledge and experience of the full Microsoft Office Package inclu Excel/Word- Own work prioritisationDesirable criteria- Knowledge of NHS practices and procedures- Recent experience of working in a similar role within the NHSSkillsEssential criteria- Good communication skills – written and verbal- Able to use own initiative and work as part of a team.- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines.- Ability to organise and maintain manual and computerised storage systems- Ability to consistently produce well-presented, accurate work.- Advanced keyboard skillsOn April 1st 2026, Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care NHS Trust will come together to deliver services as a single Trust. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development. The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives. The specific role you are applying is with Cambridgeshire Community Services NHS Trust and if you commence your employment before the 1^st of April you will transfer to the new organisation via TUPE - the Transfer of Undertakings (Protection of Employment) Regulations.Certificate of SponsorshipFor roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website (Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the processFrom 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab)UK RegistrationFor roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab)-------------------------------------------------------------------------------------------Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!

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