Customer Service Advisor (FTC 1 year)
3 days ago
Ferrybridge
Job Activities • Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments, • Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer, • Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites, • Providing existing and prospective customers with price information on request, • Process applications / accounts for Customers, • Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel, • Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s, • Help to maintain customer accounts in CRM (Salsa), • Calling existing customers to secure orders to meet or exceed required targets, • Control aged debt by using Business Planning reports to follow up payment of outstanding invoices., • Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO, • Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints, • 2 years’ experience in office-based customer service role, • Confident using full Microsoft package (Excel is essential), • Experience using CRM systems, • Good attention to detail and communication skills