Trabajos cruise ship en Reino Unido

The Manager of Hotel Operations is responsible for maintaining and improving the product execution for the Oasis Class and Icon Class vessels and ensuring all concepts and standards are followed and monitored. The Manager of Hotel Operations is responsible to oversee all Oasis Class neighborhoods, Open Deck areas, Boarding and Departure in turnaround ports and a seamless on/off the ship operation in the various port of calls. He or she shares the overall responsibility for the execution of the OPP Plan across the Hotel shipboard organization. The Manager of Hotel Operations role is the steppingstone to the Associate Hotel Director role and eventually to the Hotel Director position. Successful Managers of Hotel Operations have demonstrated exceptional leadership skills, a strong ability to build business relationships and achieve results through others while working in a very fast paced and physically demanding environment. Other behaviors that characterize high performing Managers of Hotel operations include being self-driven, proactive, and showing a growth and a problem resolution mindset. Qualifications: • SHIPBOARD Employment type., • 3 years or more years operational experience above Front of House Divisional head position with a proven ability to manage and lead., • Ability to speak additional languages, such as Spanish, French, Italian or German, is preferred, • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods., • Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Essential duties and responsibilities: • Updates the Hotel Director on the cruise flow daily, including manage the gangways for arrival and departure in each port of call informing the Hotel Director of ship clearance, guest off and on experience and confirming zero counts., • Internal reviewer for all annual Hotel compliance and divisional operational audits and ensures that corrective processes are in place and reports completed for audit findings within Hotel Operations., • Champions the Royal Way program onboard and ensures the culture is promoted throughout the ship to encourage Hotel and Marine teams are fully engaged., • Recruit, motivate, and develop staff to encourage continuous growth and retaining and developing talent amongst all crew., • Assists the Hotel Director in implementing the business and operating budget plans to ensure KPIs and metrics meet targets. Reviews operating budgets, revenue reports, analyzes established goals and objectives compared to actual results, and implements recommendations to achieve projected goals., • Ensures the security and safety of guests and shipboard employees through established emergency procedures. Oversees the Evacuation Control Center (ECC) in conjunction with the Hotel Director. Monitors crew drills and ensures effective training is completed.

A leading cruise company is seeking an experienced Assistant Bosun to oversee the maintenance of the vessel's exterior and lead the deck crew. The ideal candidate has valid STCW95 certification, experience on passenger ships, and fluency in English. This role requires flexibility and leadership in a

Carlie Barlow Health & Wellbeing are searching for a Sports Coach to join the team in a very exciting new position, responsible for the successful delivery of sports, activities and events on-board an industry-leading Cruise Ship - MSC Cruises. Responsibilities of the role: Leads and delivers high q

Senior Manager Maritime Infrastructure & Facilities KEY ACCOUNTABILITIES: Lead the Maritime Infrastructure Department, being the designated person for EMPROC. Accountable for the day-to-day operation to meet contractual obligations with safety and efficiency in mind, ensuring all team members have received the required training, processes are established, documented, maintained and appropriate risk assessments with systems such as Centrik adopted in line with our SMS. Accountable for all aspects of Maritime Assets including Piers their equipment (e.g. ramps etc), employee welfare spaces, the Welcome Barge and other assets including Head Office Clipper House, including but not limited to maintenance (tactical, preventative and life-cycle planning), cleaning, development (new builds and upgrades etc). Accountable for third party relationships, including with tenants where UBTC is the landlord and with Landlords where UBTC has contractual obligations and service standards to maintain. Lead on regulatory requirements such as river works licenses as required to support business requirements Accountable for developing business cases, the purchasing process, budget and contract management for the Maritime Infrastructure department. To support the requirements and deliverables of London Cruise and Yacht lead and manage marine logistics for cruise ship operations. To identify new environmental and sustainability projects with the view of reducing waste and energy consumption Accountable for the companies Environmental Management System where highlighted and ISO 14001:2015 General Facilities Management responsibilities for Thames Clipper locations. MAIN ACTIVITIES: Maintain and developed the Maritime Infrastructure organisational remit, recruiting and training appropriate dedicated and shared resource. Create business plans and establish project plans for new and established Maritime Infrastructure projects in line with corporate Projects and Procurement strategy. Develop and maintain preventative maintenance schedules and defect rectification across the Maritime Infrastructure remit, including piers, equipment and offices. Ensure consistent workplace offering and standards across all office locations. Ensure effective processes, records and communications channels are established to support and manage the requirements of our tenants and landlords as appropriate. Define, implement and deliver processes and risk assessments to ensure safe, compliant and customer centric service at our piers for 3rd party clients (e.g Waverly at Gravesend), ensure effective oversight on operational days as appropriate. Define and deliver agreed KPI’s related to Maritime Infrastructure department, including but not limited to pier cleanliness and maintenance metrics. Define and deliver strategic budgets for long term investment requirements into the Maritime Infrastructure estate. Negotiate annual budgets and manage to those budgets. Identify and deliver all legislative requirements associated with Maritime Infrastructure (this includes channel dredging etc) remits such as River Works Licences etc. Communicate with internal departments and to be the point of contact to ensure Maritime Infrastructure requirements are coordinated effectively with the objectives of the business and other departments. Define the departmental training requirements in collaboration with UBTC Safety Department to ensure that all Maritime Infrastructure colleagues are trained to a clearly defined level pertinent to their role. Accountable for non-staff costs within the Maritime Infrastructure department and cruise ship operations, including but not limited to training costs and ship supplementary equipment to also control purchases and PO system. Source and manage third party contractors, ensuring defined scope of services/requirements and manage them to ensure efficient and safe delivery. To communicate and plan, working alongside Fleet and Crew Operations ensuring that all requirements for London Cruise and Yacht customers are delivered. To give an operational insight to designs for all new piers and infrastructure as required, including office facilities. Assist in developing and maintaining effective teamwork within departments. Provide and promote the highest level of customer service, source and provide information on new technology that can help deliver a first class experience across the Maritime Infrastructure remit as appropriate. To assist with matters of HR within the department and support other departments including investigations and disciplinary hearings Continuously seek ways to improve personal, team and business performance. Undertake any other relevant duties or reasonable request by COO and any member of the executive leadership team. Ensure that you comply with all Health and Safety regulations and safe working practice as required by current legislation and the Company’s Health and Safety Policy and practices. Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood. Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs. Understand the importance of Equality & Diversity in the workplace. Requirements Essential • Be able to demonstrate an ability to foster close working relationships with internal and external stakeholders, including regulatory authorities, • Have worked in an environment which requires excellence in safety, operations and customer service, • Extensive and demonstrable Marine knowledge such as serving as Master or similar office-based role., • Be able to think strategically and operate at a management level, • Flexible approach including the requirement to be on call and work outside of normal operational hours, including weekends

Platinum Travel Recruitment are collaborating with a fabulous forward thinking cruise brand that offer Luxury Ocean, Expedition, and Specialist Cruises in unique and niche destinations worldwide. Due to remarkable growth, we are now seeking a Luxury Cruise Specialist to join our clients supportive and friendly cruise team, hybrid working. This is not just another cruise sales role....our client has service-first approach to selling cruises with an agile leadership style fosters creativity, ownership, and rapid innovation across all levels of the business. The Luxury Cruise Specialist shall supported by a fresh and energising way of working. This exciting role is ideal for a cruise specialist from a cruise tour operator with strong ocean and expedition cruise knowledge seeking something a little different. Lucrative salary and commission, supportive team, cruise trips, pension, health care, career progression and many other benefits are on offer. Luxury Cruise Specialist Duties: * Delivering a premium, personalised experience to clients that transforms the way cruises are booked and enjoyed. From itinerary selection and restaurant reservations to booking forms and online check-ins - is handled with precision and care. * Build long-term relationships with clients offering personalised cruise recommendations and adding thoughtful touches that reflect their clients’ tastes. * Serve as the cornerstone of client experience, combining deep product expertise with a high-touch, personalised approach to travel planning. This is not a transactional sales role - it’s a consultative, relationship-driven position. * Guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up. * Oversee that all logistical elements - such as documentation, transfers, and special requests - are handled seamlessly from the client’s perspective and with precision and care. * Participate in regular training programmes, webinars, and partner workshops to refine expertise and stay at the forefront of cruise industry innovation. Luxury Cruise Specialist – Essential Requirements: * Hands-on experience in cruise sales is essential, with a consistent record of converting enquiries into bookings and achieving or surpassing sales targets. * In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors. * Exceptional verbal and written communication skills with the confidence to engage clients across phone, email, and digital channels in a professional yet personable manner. Luxury Cruise Specialist – Benefits: * Full-time – 2 days a week office/3 days a week homeworking * Competitive salary and commission structure * Generous annual leave allowance * Significant company discount for personal cruise bookings * Opportunities to join familiarisation trips * A collaborative, creative, and energising work environment * Plus many more benefits Locations ideal for this role includes Putney, Wimbledon, Epsom, Ham, Richmond, Twickenham, Weybridge, Sunbury, Banstead, Croydon, Reigate, Horley and surrounding. Please note only suitable cruise consultants with experience arranging cruises from a travel agent or tour operator will be contacted for the Cruise Consultant post