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Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high-quality customer experience. What You’ll Be Doing Customer Portfolio Ownership • Manage relationships across an assigned portfolio of customers, • Deliver proactive, value-led engagement throughout the customer lifecycle, • Act as a trusted advisor, aligning Employment Hero solutions to customer business goals, • Maintain structured engagement plans tailored to customer needs Customer Engagement & Adoption • Conduct regular success conversations, reviews, and check-ins, • Drive product adoption, feature use, and customer maturity, • Deliver customer training sessions, webinars, and enablement activities, • Support customers in maximizing value from their Employment Hero platform Retention & Customer Health • Monitor customer health metrics and identify early risk indicators, • Take ownership of retention outcomes within your portfolio, • Partner with internal teams to resolve customer challenges, • Contribute to regional churn prevention initiatives Growth & Expansion • Identify opportunities for deeper product adoption and expansion, • Partner closely with Account Executives to progress qualified opportunities, • Support customers as their organisations grow and evolve Customer Advocacy & Voice of the Customer • Build strong relationships that encourage advocacy and positive sentiment, • Support development of customer references, testimonials, and success stories, • Share customer insights and feedback with Product and internal teams to drive continuous improvement Collaboration & Continuous Improvement • Work cross-functionally with Sales, Product, Support, and Customer Success teams, • Contribute to scalable engagement programs and customer success initiatives, • Use customer data and feedback to improve lifecycle strategies and customer experience Who you are This role could be a great fit if you: • Enjoy building long-term customer relationships, • Are motivated by improving customer outcomes, • Thrive in a fast-paced SaaS environment, • Take proactive ownership and collaborate effectively across teams, • Want to develop your commercial and customer success career What You Bring • Experience in a customer-facing role such as Customer Success, Account Management, Implementation, or Support, • Strong communication and stakeholder management skills, • Ability to manage priorities across multiple customers, • A proactive, solutions-focused mindset, • Experience working with SaaS platforms or technology products, • Experience in a B2B SaaS environment, • Client training or onboarding experience, • Understanding of HR, payroll, or workforce management solutions, • Experience using CRM or customer success platforms (e.g., Salesforce, Zendesk, Vitally), • Experience working with customer satisfaction metrics such as NPS, health scoring, or lifecycle analytics What We Can Offer At Employment Hero, we don’t just talk about a better way to work - we live it.Joining Employment Hero means • You will work remotely, with the flexibility to own your time and impact, • You will access cutting-edge tools to amplify your work, knowledge and outputs

About Morris & Spottiswood\n\nMorris & Spottiswood are one of the UK’s leading providers of fitout, refurbishment, M&E and construction services. As a family-owned business with a proud track record of excellence, we aim high, act responsibly and place significant value on our people, our clients and the communities we serve.\n\nThe Role\n\nWe are seeking an experienced Contracts Manager to join our Public Sector division on a full-time, permanent basis. The successful candidate will be responsible for the safe, efficient and timely delivery of Morris & Spottiswood projects, ensuring the highest standards of quality, compliance and client satisfaction are achieved throughout.\n\nThis role will be based in either our Warrington or Leeds Office, with a hybrid working model available. Travel to live sites will be required as part of the role, with projects generally located across England.\n\nReporting to the Operations Manager / Operations Director, the Contracts Manager will play a key role in operational leadership, client management and the delivery of multiple concurrent projects.\n\nKey Responsibilities\n\nThe Contracts Manager will hold overall responsibility for the management and delivery of several contracts, or a high-volume contract, at any one time. This includes:\n\n * Managing the end-to-end delivery of projects within the public sector, ensuring safety, programme, quality and commercial objectives are met.\n\n * Acting as a key point of contact for clients, maintaining strong working relationships and ensuring clear and effective communication throughout each project lifecycle.\n\n * Leading and coordinating project teams, including site managers and subcontractors, while supporting the development and performance of operational staff.\n\n * Working closely with the Commercial team to manage contract finances, budgets and cost controls.\n\n * Overseeing procurement strategies, subcontractor management and materials planning in conjunction with the Procurement department.\n\n * Ensuring full compliance with all Health & Safety legislation and Morris & Spottiswood’s internal H&S Management Systems.\n\n * Planning, programming and phasing works at tender stage and project outset using construction programming software clearly to clients and stakeholders.\n\n * Managing and chairing client, subcontractor and internal team meetings effectively, delegating appropriately and ensuring timely decision-making.\n\nProject Experience\n\nProjects within the Public Sector division are varied and technically diverse. They can range from simple internal refurbishments of occupied offices to full external works, cladding packages, small new builds and extensions, typically within live environments. Project values usually range from £500k up to £5–6m.\n\nClients commonly include universities, schools, hospitals, Police authorities, courts and office refits, including live environment working plus other public sector bodies requiring the successful candidate to demonstrate a broad range of sector experience and the ability to operate within sensitive, security‑controlled environments. The role will therefore require the ability to pass relevant security vetting for work within such settings.\n\nTendering & Business Development\n\nIn addition to live project delivery, applicants should be able to demonstrate experience in leading tenders for future schemes. This includes the ability to:\n\n * Effectively develop and programming works using construction develop software.\n\n * Produce clear, well-structured methodologies and presentations to support bids.\n\n * Engage with clients at pre-construction stage to help secure new work and key accounts.\n\nPerson Specification\n\nThe successful candidate will be a results-driven construction professional with a proven track record of delivering profitable, quality-led contracts. You will be able to demonstrate:\n\n * Extensive experience managing multiple projects concurrently.\n\n * Previous experience working for a blue-chip contractor.\n\n * Strong leadership and line management capability at a senior level.\n\n * Excellent written and verbal communication skills, with confidence presenting to both internal and external stakeholders.\n\n * Sound commercial awareness and a proactive problem-solving approach.\n\n * The ability to work flexibly, manage competing priorities and lead teams effectively.\n\nQualifications & Requirements\n\nSuccessful candidates must also:\n\n * Hold a valid Management related CSC Card, SMSTS, and First Aid certification.\n\n * Be fully IT literate, with advanced proficiency in Word and Excel.\n\n * Hold a full UK driving licence.\n\n * Be flexible in working hours and willing to work from either office or site as required.\n\nPackage & Benefits\n\n * Salary: Competitive depending on experience, pro rata\n\n * Benefits: Car allowance, pension scheme, BUPA healthcare cover for couples\n\n * Annual Leave: 25 days plus 8 public holidays\n\nValuing People\n\nMorris & Spottiswood is an equal opportunities employer and positively encourages applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.\n\nWe are passionate about investing in our people and creating a diverse and inclusive workforce that supports innovation, collaboration and long-term success

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine.Whatever stage youre at in your career, with us youll have an opportunity to grow and develop.Delivering essential infrastructure services for life, while being safety first, and client and customer

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues

Nasstar is seeking a CSC Technical Shift Lead in the United Kingdom to oversee a team during shifts while taking an active role in engineering tasks.

Note: The original description included lines about CSC is a great place to work and benefits. CSC offers excellent benefits for you and your family, including salary sacrifice pension with employer match, medical/life insurance, study package and more.

Quantity Surveyor - Tier 1 Main Contractor - London.This role offers exposure to a variety of projects across.Manage commercial aspects of projects from.Collaborate with project teams, clients, and subcontractors.Excellent communication, negotiation, and organisational skills.

A global financial services company is seeking a qualified Client Accountant for their London office.This full-time role involves maintaining the general ledger for clients, preparing financial statements, and liaising with auditors.Ideal candidates will have ACA or ACCA qualifications and over 3 ye

Site Manager - Fit Out & Refurbishment (UK Wide Travel).Location: Birmingham (with UK-wide travel).Sector: Fit-Out / Interiors / Refurbishment.A leading Workspace team, specialising in fit-out and interior refurbishment projects, is seeking an experienced Site Manager to join their growing operation

A leading financial services firm is seeking a Fund Sales Business Development Director to identify and grow new fund business opportunities across EMEA, particularly focusing on the UK market.The ideal candidate will have a proven track record in the fund management industry, possessing strong netw

A leading recruitment agency is seeking a New Homes Sales Advisor in Peterborough.The ideal candidate will manage the entire sales process, delivering exceptional customer service and conducting site tours.Proven experience in new build property sales is essential, alongside strong communication and

A global financial services firm in London seeks a Trainee Accountant to support accounting and financial reporting for capital markets.Responsibilities include preparing trial balances, assisting audits, filing VAT returns, and collaborating with teams.The ideal candidate is an ambitious graduate c

CSC Recruitment Ltd is seeking a Site Manager to oversee fit-out and refurbishment projects with UK-wide travel required.

A financial services company in Greater London is seeking a Client Accountant to support senior accountants in delivering accurate financial reporting for Special Purpose Vehicles (SPVs).The ideal candidate is a qualified ACA or ACCA accountant with a minimum of 3 years' experience in accounting, st

A healthcare institution in Birmingham seeks a Band 7 Clinical Scientist in Radiotherapy Physics.The role covers dosimetry, machine QC, and clinical system support, requiring a strong background in medical physics and computing.Candidates need a relevant master's degree and registration as a Clinica

Senior Accounts Receivable Specialist – London, UK.Monday – Friday, 9:00 am – 5:30 pm (3 × 2 Hybrid).As a Senior Accounts Receivable Specialist, you will manage a portfolio of accounts and support the EMEA Collections Team in reducing delinquency while maintaining the highest standard

Job Title: New Homes Sales Advisor.Location: Peterborough (Site-Based).Working Days: Thursday to Monday (rota basis).We are looking for an experienced New Homes Sales Advisor to join our team on a busy, double-manned development in Peterborough.This is a fantastic opportunity for someone who can hit

CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.

CSC Recruitment Ltd is seeking an experienced Aftercare Manager to support various projects across the UK.

A global business services company in the United Kingdom is seeking a Senior Administrator to manage client relationships and a diverse portfolio of incentive structures.The ideal candidate will have strong communication and organizational skills, as well as a background in financial services.This r

Nationwide (UK-wide travel required).We are seeking an experienced and proactive Aftercare Manager to join a leading Tier 1 contractor, supporting projects across the UK.This is a critical role focused on ensuring a smooth transition from construction completion to full client handover, maintaining

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal. CSC only accepts resumes from employment agencies that are part of our approved supplier program.

A leading recruitment firm in the UK is seeking an experienced Quantity Surveyor to join a Tier 1 contractor in London.This role offers a competitive salary ranging from £75,000 to £85,000, along with flexible working options.The ideal candidate will manage various projects in education, healthcar

Full-time, Permanent – 3 Days Onsite (Hybrid).The Senior Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business‑critical applications supporting the Global Financial Solutions (GFS) business unit.The role acts as the technical

Direct line management of the VMS‑CSC team will be shared, with half the team being the responsibility of the CSC Technical Shift Lead, ensuring that the skills matrix aligns with the technical needs of the VMS and One Consultation workloads, alongside that of the CSC Engineer role. NGMS VMS – C

Liaise between customers, the CSC local office, and third‑party vendors to transfer entities to CSC.

The Senior Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the Global Financial Solutions (GFS) business unit.This role acts as the technical escalation point from Tier 1, provides deep appl

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A global service provider is seeking a Global Subsidiary Coordinator based in London.This hybrid role involves managing international entity portfolios, liaising with clients and vendors, and ensuring compliance with annual deadlines.The ideal candidate has experience with global clients, strong com

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A global financial services firm in London is seeking a Fund Sales Business Development Director to drive sales and identify new opportunities in the fund management sector.The ideal candidate will have in-depth knowledge of the industry, a strong network, and proven success in business development.

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A global leader in business services is seeking a Client Accountant to provide accounting and financial services for capital market transactions.Candidates should possess an ACA or ACCA qualification and over 3 years of experience in relevant roles.Responsibilities include preparing financial statem

The Junior Billing & Invoicing Coordinator has responsibility for providing support to the Billing Team with the day-to-day billing functions of CSC – Global Billing Center of Excellence.

A global billing services provider is seeking a Junior Billing and Invoicing Coordinator based in London.This entry-level position involves supporting day-to-day billing functions, investigating issues, and providing general finance support.The ideal candidate holds an Associate's degree and demonst

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A global technology company in London seeks a Senior Systems Engineer to provide Tier 2 support for critical applications.The role requires strong SQL skills and experience in a production environment, particularly in financial services.Responsibilities include incident management, monitoring applic

CSC is a great place to work with smart and dedicated people. CSC offers excellent benefits for you and your family, including salary sacrifice pension with employer match, medical/life insurance, study package and more. CSC is a great place to work with smart and dedicated people.

A leading financial services firm is seeking a motivated Client Accountant to join their team.In this hybrid role based in London, you will handle the general ledger for clients and prepare statutory financial statements, while collaborating closely with auditors.Ideal candidates are ACA or ACCA qua

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As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. Visit our careers site to learn more

A global business services company located in Greater London is seeking a Billing & Invoicing Analyst.This role involves providing support for day-to-day billing functions, developing billing reports, and ensuring the accuracy of invoices.Candidates should possess a degree in Accounting or Finance,