Microsoft Specialist Teams/Copilot
11 days ago
Birmingham
Microsoft Specialist (Teams & Copilot) Role Type: Contract Length: 4 weeks Location: Remote Rate: Competitive (Inside IR35) Our client is seeking an experienced Microsoft Specialist to support their modern workplace and customer service transformation initiatives. You'll play a key role in shaping their Microsoft Teams, Copilot, and Dynamics 365 environment, ensuring seamless communication, automation, and user experience enhancements. Responsibilities: • Serve as SME for Microsoft Teams and Microsoft Copilot, delivering best practice guidance and solution design., • Configure and optimise Copilot Studio, including Voicebox routing and conversational workflows., • Support and maintain Session Border Controllers (SBCs) for secure and reliable voice services., • Enhance integrations between Dynamics 365 and our Customer Service Centre., • Collaborate with cross-functional teams to develop and roll out new features and automations., • Provide 3rd line support and drive continuous improvement., • Strong hands on background in Microsoft Teams admin and voice capabilities., • Deep knowledge of Copilot and Copilot Studio (routing, configuration, Voicebox)., • Experience configuring and supporting SBCs across major vendors., • Working understanding of Dynamics 365, particularly in CSC environments., • Ability to convert business requirements into clear technical solutions., • Excellent troubleshooting skills and a proactive, solution-focused approach.