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Customer admin jobs in United Kingdom

  • Operations Manager
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    Operations Manager
    21 hours ago
    £30000–£45000 yearly
    Full-time
    Nine Elms, London

    Operations Manager — Produce Network We supply fresh produce to some of London's best restaurants. While most of the city sleeps, our team is at wholesale markets hand-picking produce that lands in restaurant kitchens before breakfast service. It's fast, physical, and relentless — and right now we're a team of 3 doing the work of 10. We need the fourth. This role in one paragraph You'll run the operational engine of a growing wholesale business. Client calls, order coordination, daily reconciliation, bookkeeping, problem-solving, phone ringing — all of it is yours. You're the first person clients speak to and the last person to check that yesterday's numbers add up. If something goes wrong overnight — a wrong delivery, a short order, a supplier issue — you're the one who finds out, fixes it, and makes sure the client knows before they have to chase us. You own the daytime operation the way our Night Operations Manager owns the night. Between the two of you, the business runs 24 hours. What you'll actually do every day You're the client's main contact. Orders come in via WhatsApp, phone, and email. You process them, confirm them, flag anything unusual. When a chef calls at 8:15 AM asking where their herbs are, you already know the answer because you've read the night report and checked the dispatch log. You don't wait for problems to come to you — you call the client before they call you. That's the difference between an assistant and an operator. You coordinate the fix when things go wrong. Produce wholesale is not a clean business. Items get substituted, deliveries run late, a crate arrives damaged. When it happens, you own the resolution: investigate, coordinate with the night team or drivers, arrange the fix (re-delivery, credit note, replacement), close the loop with the client, and log the whole thing. If the same problem shows up three times, you're the person who flags it as a process issue — not just an incident. You reconcile everything, every day. What was ordered vs what was received from suppliers vs what was dispatched vs what was invoiced. Purchase orders matched against supplier invoices. Sales orders matched against customer invoices. Inventory tracked. Shortages flagged before they become emergencies. You produce a daily summary the founder reviews in 5 minutes — clean, accurate, no surprises. If you're the kind of person who finds satisfaction in numbers that balance, this will be your favourite part of the job. You run the books. Day-to-day bookkeeping in QuickBooks or Xero: bank feeds, invoices, bills, categorisation. Debtor chasing — politely on the due date, firmly at 3 days overdue, escalated to the founder at 30 days. Weekly financial summary. Monthly close support. You maintain the product cost data that powers margin tracking — weekly updates, no exceptions. The founder makes pricing and growth decisions based on numbers you produce. They have to be right. You own the phone. The main business line rings and you answer it. Existing clients with questions, prospective clients with enquiries, suppliers with updates. You're professional, you're warm, you handle what you can and route what you can't. For new enquiries, you capture the details, qualify the lead, and hand it to the founder. You support outbound sales — managing the email pipeline, scheduling meetings, preparing documents. When a new account closes, you run the onboarding playbook. Who we're looking for — honestly We're not looking for a CV. We're looking for a specific type of person. You're the person who walks into a room and notices what's broken before anyone tells you. You fix things that aren't your job because leaving them broken bothers you. You write things down because you know you'll forget otherwise. You don't need to be chased — you chase other people. When something goes wrong, your instinct is to understand why, not to find someone to blame. You're comfortable saying "I don't know, but I'll find out" and then actually finding out. You're comfortable making a decision with 80% of the information because waiting for 100% means the client is already unhappy. You're comfortable being wrong sometimes, because you know that the person who never makes a mistake is the person who never does anything. You probably have some experience in operations, admin, or office management — ideally at a small business where you wore multiple hats. Maybe you've worked in food, hospitality, or wholesale. Maybe you haven't, but you've run the back end of something and you know what it feels like when everything depends on you not dropping the ball. Essential: Strong written and spoken English · comfortable with numbers, spreadsheets, and accounting tools · self-directed (you manage yourself, we don't manage you) · able to hold 5 priorities at once without losing any · honest about mistakes · quick to learn new software (Airtable, QuickBooks/Xero, Lemlist) · right to work in the UK. Preferred: Bookkeeping experience or QuickBooks/Xero familiarity · food, hospitality, or wholesale background · complaint handling or fast-paced customer service experience · inventory or stock management exposure. Nice to have: AAT qualification · Airtable or CRM experience · knowledge of the London restaurant scene. Why this job is worth your time Most operations roles are dead ends. This one isn't. Here's why. We're a team of 3, growing fast. The person who takes this role will — within months, not years — understand every part of how a wholesale business works: client management, supply chain, financial control, inventory, sales. That's not because we'll send you on a training course. It's because you'll be doing all of it, every day, from week one. The explicit deal: start at £33k. Hit your 3-month performance review targets and move to £38k. Hit your 12-month targets and move to £45k. These aren't vague promises — they're structured milestones tied to specific outcomes we'll agree together in your first week. The long-term path is Chief Operating Officer. That's not a title we're dangling to attract applicants — it's a gap that actually exists in the business and needs to be filled by someone who's earned it from the inside. The founder wants to focus on growth and strategy. The person who proves they can run the day-to-day operation — and then improve it — becomes the person who runs it permanently. The full picture • Hours: 8 AM – 6 PM, Monday to Friday, • Location: London (on-site, not remote — the work requires being where the operation is), • Salary: £33,000 → £38,000 at 3 months → £45,000 at 12 months, all performance-linked, • Title progression: Operations Manager → Head of Operations → COO, • Team: you'll be the 4th person in a tight, high-trust team, • Culture: direct, honest, fast. We tell each other when things are wrong and we fix them together. No politics, no layers, no waiting for permission

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    2 days ago
    Part-time
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
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  • Customer Service Assistant
    Customer Service Assistant
    11 days ago
    £14 hourly
    Full-time
    London

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with information, support, and solutions to their inquiries and concerns. Your primary goal will be to ensure a positive customer experience by addressing issues efficiently and effectively, striving to exceed customer expectations. You will work in a fast-paced environment where strong communication and problem-solving skills are essential. As a Customer Service Agent, you will handle a variety of customer interactions, including answering policy inquiries, assisting with the admin and the contact with customers by email and phone as part of our award-winning service, and resolving issues. Additionally, staying knowledgeable about our products will be crucial to your success in assisting customers. You will have the opportunity to contribute to our mission of delivering exceptional service and building lasting customer relationships. If you are passionate about helping others, possess a strong customer focus, and thrive in a collaborative environment, we invite you to apply and be part of our commitment to excellence in customer service. Responsibilities • Respond to customer inquiries via phone and email in a timely and professional manner., • Provide accurate information regarding products and policies to customers., • Assist customers with buying., • Resolve customer issues or questions and issues in a positive and efficient manner., • Document customer interactions and feedback accurately in our CRM system., • Collaborate with team members to improve customer service processes and resolve complex issues., • Stay updated on product knowledge and company policies to provide the best service possible. Requirements • Respond to customer inquiries via phone and email in a timely and professional manner., • Accurate data entry skills, • Provide accurate information regarding products and policies to customers., • Assist customers with buying., • Resolve customer issues or questions and issues in a positive and efficient manner., • Document customer interactions and feedback accurately in our CRM system., • Collaborate with team members to improve customer service processes and resolve complex issues., • Stay updated on product knowledge and company policies to provide the best service possible. The job is a contractor role so applicants must have their own laptops and phone. Pay £14/hr

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  • Beauty Therapist
    Beauty Therapist
    12 days ago
    £12.71 hourly
    Part-time
    London

    We are seeking a professional, confident, and client-focused Beauty Therapist to join our team. This role includes delivering high-standard beauty and massage treatments, as well as providing front-of-house cover when required to ensure a seamless client experience throughout the salon. Key Responsibilities • Support smooth salon operations with booking, scheduling, and admin tasks., • Actively use and experience salon products and treatments to confidently recommend and retail them to clients., • Upsell tanning packages, beauty treatments, and retail products using personal product knowledge and experience, • Maintain salon standards- clean, organised, and always ready to impress, • Open and close the salon as part of your shift pattern, • Build relationships and contribute to our growing community of happy clients, • Deliver beauty and massage treatments (including Swedish and deep tissue) to an exceptional standard, • Conduct thorough consultations and tailor treatments to individual client needs, • Maintain outstanding hygiene, cleanliness, and treatment room presentation, • Confidently explain treatments, aftercare, and home-care recommendations, • Ensure accurate completion of client records, consent forms, and consultation, • Represent The Glo Co brand with professionalism at all times Treatments (subject to qualification) • Massage (Swedish / Deep Tissue), • Facials, • Waxing, • Eyebrow threading, tinting & lamination, • Sunbed and Red light therapy guidance (full training provided) Essential Requirements: • Qualified Beauty Therapist (NVQ Level 2 minimum; Level 3 preferred), • Qualified in massage (Swedish / Deep Tissue), • Previous salon or spa experience, • Excellent customer service and communication skills, • Confident working both in treatment rooms and front of house, • Strong attention to hygiene, detail, and presentation, • Reliable, punctual, and professional appearance Desirable (but Not Essential) • Experience in reception or front-of-house roles, • Retail and upselling experience, • Flexibility to work evenings and weekends What We’re Looking For • A people-person who thrives in a face-to-face, customer-focused environment., • Strong communication skills and a naturally approachable, friendly attitude., • IT literate (training will be provided)., • Works well under pressure and in a fast-paced, high-energy setting., • Previous experience in customer service or sales, ideally within beauty, wellness, or retail., • Experience supervising or managing a team, with the ability to motivate, coach, and develop staff., • A positive, proactive team player with strong attention to detail., • Confident in driving business growth through upselling, cross-selling, and promoting treatments and products., • Goal-oriented, with a focus on meeting KPIs and contributing to the overall success of the salon., • Passionate about delivering exceptional customer experiences while maintaining high standards of service and presentation. Schedule Part-time: Including weekdays, weekends, and bank holidays (shift pattern to be agreed) What We Offer • Competitive salary, • Expert training and development opportunities, • Employee discounts, • Monthly allowance, • Generous holiday package If you’re passionate about beauty, love working with people, and want to be part of a friendly, professional team that helps others feel their best, we’d love to hear from you! Job Type: Part-time

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  • Salon / Spa Receptionist
    Salon / Spa Receptionist
    23 days ago
    £12.5–£14 hourly
    Full-time
    South Kensington, London

    SALON RECEPTIONIST Full-Time | Tuesday to Saturday, 9am–6pm | £13–£14/hr (Occasional Sunday/Monday shifts with weekdays off in lieu) About GA Salons GA Salons is a growing group of premium salons across Central London. We pride ourselves on delivering an exceptional client experience from the moment someone walks through the door. Our receptionists are the face of the business — the first impression, the last goodbye, and everything in between. We are looking for a confident, organised, and warm receptionist to join our team. If you enjoy working in a fast-paced, people-focused environment and take pride in delivering excellent service, we want to hear from you. What You Will Be Doing • Greeting every client with a warm, professional welcome, • Managing the booking system — scheduling, rescheduling, and confirming appointments, • Answering phone calls and responding to enquiries promptly and helpfully, • Processing payments and handling the till accurately, • Coordinating with stylists and therapists to keep the day running smoothly, • Keeping the reception area tidy, organised, and presentable at all times, • Managing client records, preferences, and follow-up communications, • Handling walk-ins, waitlists, and last-minute changes with calm efficiency, • Supporting the team with general admin tasks as needed What We Are Looking For • Previous reception, front-of-house, or customer service experience (salon experience is a plus but not essential), • Excellent communication skills — friendly, clear, and professional on the phone and in person, • Strong organisational skills and the ability to multitask under pressure, • Comfortable using booking systems, computers, and card payment terminals, • Reliable, punctual, and genuinely committed to showing up and doing a great job, • A positive attitude that contributes to a welcoming team environment, • Must be legally entitled to work in the UK, • Must be able to commute reliably to Central London What We Offer • £12.5–£14 per hour depending on experience, • Full-time hours: Tuesday to Saturday, 9am–6pm, • Staff discounts on salon treatments, • A supportive, friendly team in a beautiful working environment, • Opportunities to grow with us as we expand across London, • Pension scheme and holiday entitlement in line with statutory requirements How to Apply Send your CV and a brief message about why you would be a great fit for GA Salons. We review applications quickly and aim to respond within 48 hours. Shortlisted candidates will be invited for a phone screen followed by an in-person interview and short trial shift. We look forward to hearing from you.

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  • Nursery Manager
    Nursery Manager
    2 months ago
    £35000–£37000 yearly
    Full-time
    West Wickham

    An amazing opportunity is available to manage and lead our team at our brand new nursery in West Wickham, due to open in Spring 2026. This is an amazing opportunity for an experienced and qualified Nursery Manager in developing your management and leadership career and practice, whilst having an experienced nursery and office team to support you. No occupancy/waiting-list/fees-stress – that’s with our Admin Team is for! We will also consider experienced Deputy Manager's looking for the 'next step' in their career. You are responsible for managing/overseeing; · Children · Teams · Parents and · EYFS and extra curricula activities You will report directly to the Senior Management Team and Owners. This is a busy, hands-on management and leadership role. Cuddly Bear Day Care is a successful, family-run, caring nursery with 2 venues in Sydenham, and our new nursery in West Wickham; our Owners are hands on and fully involved on a daily basis. Your input will be valued in our successful, growing, nursery business. About you: Your qualities and skills will include; · care and kindness · a growth mindset - takes on learning, challenges and thrives! · office skills including IT (I connect system) · a passionate advocate of children in early years · team focused · knowledge of HR practice – to support your teams · excellent EYFS practice · creative mind and positive energy To be the successful applicant, you must: · Have exceptional leadership abilities and the ability to inspire your team · Understand the importance of employee engagement and the impact of a positive workplace culture · Have excellent knowledge and understanding EYFS and statutory welfare requirements · Have an approachable manner and be able to build positive relationships · Have high standards of customer service · To be child centred and to make sure that children come first in all decisions · Hold a relevant Early Years/childcare qualification, Level 3 or higher. · Have experience as a safeguarding lead in previous roles and understand the importance of this role.

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