JOB TODAY logo

Trabajos customer admin en Reino Unido

¿Eres empresa? Contrata customer admin candidatos en Reino Unido

  • Customer & Administration Coordinator
    Customer & Administration Coordinator
    hace 2 días
    £14.82 por hora
    Jornada completa
    London

    Location: Remote, with occasional attendance at a London office Hours: Monday to Friday, 9:00 AM to 6:00 PM Pay: £14.82 per hour Job Type: Full-time About the Role We are recruiting on behalf of our client for an organised, reliable and professional individual to join their team in a full-time remote administrative position. This is a varied, communication-focused role involving customer liaison, scheduling, online administration, record keeping and general operational support. You will act as an important point of contact for customers and clients, helping to manage incoming enquiries, coordinate appointments, maintain accurate records and ensure relevant information is communicated to the appropriate members of the team. The role is primarily remote, with the majority of your responsibilities carried out from home using online platforms, email and internal company systems. From time to time, you may be required to attend the client's London office for training, meetings or other operational requirements. This position would suit somebody who is organised, comfortable communicating with people online and able to manage several administrative responsibilities throughout the working day. What You'll Be Doing Your responsibilities will include: • Responding to customer and client enquiries through email, online platforms and internal systems, • Providing clear, polite and professional responses to general enquiries, • Gathering relevant information from customers and ensuring details are accurately recorded, • Managing incoming enquiries and ensuring they are responded to or passed to the appropriate team member, • Coordinating appointments and managing daily schedules, • Checking availability and arranging suitable appointment dates and times, • Booking, confirming, rescheduling and cancelling appointments where required, • Sending appointment confirmations, reminders and relevant updates, • Keeping schedules accurate and up to date throughout the working day, • Communicating schedule changes, cancellations and other important updates to colleagues, • Monitoring shared inboxes, online portals and internal systems, • Maintaining accurate customer records and administrative logs, • Completing data entry and updating internal tracking documents, • Uploading and updating online listings, advertisements and information when instructed, • Uploading photographs, descriptions and other information to online platforms, • Reviewing information carefully to ensure it is complete and accurate, • Making amendments to online information when requested, • Liaising with different members of the team to ensure information is passed on promptly, • Providing live updates to colleagues where appointments or customer circumstances change, • Recording important notes, requests and information from customer conversations, • Following up on outstanding administrative matters where required, • Escalating enquiries to a supervisor or relevant department when further guidance is needed, • Supporting other departments with straightforward administrative tasks when required, • Updating templates, documents and internal records, • Ensuring outstanding enquiries and incomplete tasks are appropriately handed over, • Following company procedures when handling customer and business information, • Maintaining confidentiality and using company-approved systems when handling information Customer Liaison Communication will form an important part of your working day. You will regularly communicate with customers through approved online platforms and email, helping them with general enquiries, arranging appointments and keeping them updated where appropriate. You are not expected to have the answer to every question. Where an enquiry falls outside your responsibilities or you are unsure of the correct information, you will be expected to refer the matter to the appropriate colleague or supervisor. We are looking for somebody who can communicate naturally and professionally while maintaining accuracy and following the correct processes. Scheduling & Organisation A significant part of the position involves coordinating schedules and appointments. You will need to keep track of available times, customer availability, cancellations, rescheduling requests and changes throughout the day. Accuracy is important. Information should be recorded promptly so that other members of the team have access to the latest schedule and customer updates. You should therefore be comfortable working with calendars, online forms, internal tracking systems and other digital tools. What We're Looking For Previous experience in administration, customer service or a similar position may be beneficial, but it is not essential as training and guidance will be provided. We are particularly interested in applicants who: • Have strong written communication skills -Communicate professionally and confidently • Are organised and able to manage multiple tasks, • Have good attention to detail, • Are comfortable working with computers and online systems, • Can confidently use email and web-based platforms, • Can maintain accurate records and schedules, • Are comfortable communicating with customers and clients, • Can work independently without constant supervision, • Are reliable and able to manage their workload responsibly, • Can follow written processes and instructions carefully, • Understand when something should be escalated to a supervisor, • Are comfortable asking for guidance rather than guessing, • Can work effectively as part of a wider team, • Understand the importance of confidentiality and responsible data handling Working From Home As this is primarily a remote position, you should have a suitable environment from which you can work professionally throughout your scheduled hours. You should be comfortable working independently, managing your own daily workload and remaining responsive through the company's communication and administrative systems. You will be expected to maintain the same professional standards when working remotely as you would in an office environment. London Office Attendance Although this is a remote position, it is not exclusively home-based. From time to time, you may be required to attend the client's office in London for training, meetings, operational support or other reasonable business requirements. Applicants should therefore be able to travel to London when required. Working Hours & Pay This is a full-time position working: Monday to Friday 9:00 AM to 6:00 PM The position is paid at £14.82 per hour. Further information regarding working arrangements and the day-to-day structure of the position will be provided during the recruitment process. Training & Support Training will be provided to help you understand the client's systems, procedures and expectations. You will receive guidance on the platforms and processes used as part of your day-to-day responsibilities, and support will be available when you encounter an enquiry or situation you are unsure about. The role does not require you to make decisions outside your level of responsibility. Following procedures, maintaining accurate records and communicating effectively with the wider team are key parts of the position. Apply Now If you are organised, reliable, comfortable working remotely and enjoy a role involving communication, scheduling and administration, this could be a great opportunity for you. If you feel this role is for you, apply now.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Apprentice Administrator
    Apprentice Administrator
    hace 16 días
    £27000 anual
    Jornada completa
    London

    Job description Kick-start your career with an exciting opportunity as a Business Administration Apprentice within a leading IT company based in London. This paid apprenticeship is designed for students who have recently completed their A-Levels and are looking to gain practical workplace experience while earning a salary and working towards a recognised qualification. As part of a supportive and professional team, you will develop valuable business administration skills while assisting with the day-to-day operations of a fast-paced technology business. You'll gain hands-on experience across administration, customer service, project coordination and business support, providing you with an excellent foundation for a successful career in the IT industry. This is an ideal opportunity for motivated individuals who are organised, eager to learn and ready to take the first step into a professional career. Key responsibilities • Support the day-to-day administrative functions of the business and assist various departments across the organisation., • Manage emails, calendars and meeting schedules using Microsoft Outlook., • Prepare professional documents, reports and presentations using Microsoft Word, Excel and PowerPoint., • Update and maintain customer records and company databases using internal CRM systems., • Assist with processing business documentation, purchase orders and general office administration., • Coordinate meetings, training sessions and internal communications., • Provide excellent customer service by responding to telephone and email enquiries in a professional manner., • Support project administration for the IT team by tracking tasks, documentation and deadlines., • Organise and maintain digital filing systems to ensure company records remain accurate and accessible., • Work closely with experienced colleagues to develop knowledge of business operations and the technology sector., • Maintain confidentiality and handle sensitive business information professionally., • Complete apprenticeship coursework and attend any required training sessions. What we're looking for Recently completed A-Levels (or equivalent qualifications). Applicants must include their UCAS points on their CV as part of the application process. No previous office or administration experience is required, full training will be provided. Strong computer skills with a good working knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint). Excellent written and verbal communication skills. A professional, enthusiastic and positive attitude with a willingness to learn. Strong organisational skills and attention to detail. Good time management and the ability to prioritise tasks effectively. Ability to work independently as well as part of a team. An interest in business administration and the IT industry. Benefits Starting salary of £27,000 per annum. Fully funded Business Administration qualification. Ongoing mentoring and career development opportunities. Valuable hands-on experience within a growing IT organisation. Supportive, professional team environment.

    Sin experiencia
    Inscripción fácil
  • Reception Coordinator – Administration
    Reception Coordinator – Administration
    hace 19 días
    £23500–£26000 anual
    Jornada completa
    Whitechapel, Tower Hamlets

    Reception Coordinator – Administration Location: Stepney Green, E1 4DT (This is a fully office based role) Salary: £23,500 - £26,000 Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday) Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills. Want more details about what you will be doing? Great - read on! Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails. Receiving, signing and informing or distributing to relevant departments via Teams. Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons. Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department. Assisting tenants with final account balance checks and end of tenancy payments outstanding. Send out various documents to landlords and tenants information requirements. • Ensure that all end of tenancy calls and emails have been actioned to current tenants informing them of the relevant instructions & key return processes in line with GDPR before responding. Complete relevant checks and documentation ensuring relevant teams are made aware, update all required systems to ensure other departments have updated information. Notifying current tenants of new tenants due to move in and when, sending welcome email to new tenants. Assisting in helping with key sorting of tags, labels and any other admin jobs assigned. Health & Safety: testing fire alarm on a weekly basis, monitor entrance, deliveries, visitors, door card issuance, genera office H&S signs, any other general H&S duties needed. Office and kitchen stock check and orders, buying the daily fruit and milk whilst maintaining the reception, kitchen as well as front office area. Managing the coffee machine cleans, and stock order on a daily and weekly basis. Supporting with ideas and improvements for the front of house area. Be able to stay longer hours during the busy seasons if required. Is your skill set? Excellent telephone manor and face to face customer service aptitude is a must. Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft. Excellent communicator in both verbal and written English. 2 years established previous experience in reception and administration duties. Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment. Have great time management and organisational skills What we offer you! A open plan vibrant office with music, and fresh fruit available every day. Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test. Additional annual leave, and SSP top up pay accrued with length of service* A day off for your birthday, and a wellness day off per year* Company closure between Christmas to New Year* Summer party as well as the annual winter party (*terms & conditions apply) To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Restaurant Assistant Manager
    Restaurant Assistant Manager
    hace 3 horas
    £40000 anual
    Jornada completa
    London

    Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown delivering exceptional dining experiences — and we’re seeking a skilled Restaurant Assistant Manager to support daily operations, oversee the floor, handle admin, and uphold top-tier service. Key Responsibilities: • Assist the Restaurant Managers in overseeing daily operations and ensuring a seamless customer experience., • Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms., • Handle hiring processes, including interviewing and onboarding new staff members., • Maintain accurate records and manage restaurant numbers and financial data., • Support in inventory management and ordering supplies., • Ensure compliance with health and safety regulations., • Address customer inquiries and resolve issues promptly., • Lead and motivate the team to deliver exceptional service. Requirements: • Minimum of 2 years of experience in a similar role within the hospitality industry., • At least 1 reference from a previous employer., • Proficiency in MS Office, including Microsoft Word and Excel., • Strong organizational and multitasking skills., • Excellent communication and leadership abilities., • Ability to work flexible hours, including evenings and weekends., • A proactive approach to problem-solving and a keen eye for detail. What We Offer: • Competitive salary based on experience; £34000 annual salary + £6000 service charge + bonuses; 48 hours a week, • Opportunities for career advancement within the company., • A supportive and friendly working environment., • Employee discounts on meals., • Ongoing training and development opportunities.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Work From Home – Paid Research
    Work From Home – Paid Research
    hace 3 días
    Jornada parcial
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
  • Area Manager
    Area Manager
    hace 16 días
    £45000 anual
    Jornada completa
    London

    QSR Area Manager within Essex Area. The area Manager is responsible for the overall operational, commercial and people performance of the stores within their assigned area. The role is accountable for ensuring stores operate to company standards, achieve financial and KPI targets, maintain full compliance, and deliver a consistently strong customer experience. The area Manager will lead, coach and develop Store Managers and their teams, drive local sales opportunities, support Head Office initiatives, and ensure each store operates efficiently, safely and in line with business objectives. Key Responsibilities Operational Leadership • Oversee the day-to-day performance of all assigned corporate stores., • Ensure stores open and close on time and operate in line with company standards and procedures., • Maintain consistently high standards across food quality, cleanliness, customer service, health and safety, and overall store presentation., • Support stores operationally where required, including during peak periods, manager absence, staffing shortages or other business-critical situations., • Conduct regular store visits and operational reviews, recording findings and actions as required., • Ensure store managers complete all required administration, checks and reporting accurately and on time. Commercial Performance • Take full ownership of store P&L performance, ensuring financial targets are achieved and stores operate in line with business objectives., • Drive store sales, labour efficiency, food cost control and overall profitability across the area., • Review KPI performance regularly and implement clear action plans where standards or targets are not being met., • Analyse store performance data, including sales, labour, food variance, wastage, coupon use, remakes, edited orders and voids, and act on trends promptly., • Review aggregator performance and ensure appropriate analysis and follow-up action is taken to support sales and operational standards., • Work closely with Head Office to support and execute marketing plans, promotions and local sales initiatives across stores., • Contact and engage with local businesses to build sales opportunities, local partnerships and wider brand presence within each store’s trading area. People Management and Development • Lead, coach and support Store Managers to deliver strong operational and commercial results., • Build capable, accountable and engaged store management teams., • Support recruitment activity where required, including advertising, interviewing, onboarding and induction., • Ensure effective training is delivered across stores and that managers and team members are developed in line with business needs., • Promote internal progression and support succession planning across the area., • Act as a mentor and escalation point for Store Managers and provide practical support in resolving day-to-day people challenges., • Work closely with HR where required on investigations, formal meetings, employee relations matters and performance concerns. Compliance and Standards • Ensure all assigned stores remain compliant with legal, regulatory and company requirements., • Manage and complete regulatory compliance applications where required, including business rates, extended hours and pavement licences., • Ensure stores maintain required records, checks and procedures relating to food safety, health and safety, security and operational compliance., • Drive compliance with audit requirements, including OER standards, HACCP, PRP, vehicle checks, accident reporting and any other internal or external compliance obligations., • Ensure working standards are maintained for CCTV, alarms, fire safety systems, uniform, administration and all required operational controls., • Lead and drive the resolution of maintenance issues across stores, ensuring timely action and minimal disruption to operations. Planning and Control • Monitor labour scheduling to ensure stores are appropriately resourced in line with forecasted sales and business needs., • Review rotas, staffing levels and labour usage to identify inefficiencies and improvement opportunities., • Support Store Managers with forecasting, planning and operational organisation to improve consistency and performance., • Monitor food ordering, stock accuracy, food transfers and inventory discipline to support cost control and minimise waste., • Ensure key business priorities, promotional activity and operational requirements are clearly communicated and executed across stores. Store Visits and Oversight The Area Manager is expected to maintain a regular presence across their stores and complete visits which may include: • Operational standards reviews, • Opening and closing checks, • Paperwork and admin reviews, • HACCP and compliance reviews, • Training observations and coaching, • Stock and inventory checks, • Rush period support, • Manager meetings and action planning, • Wellbeing and engagement check-ins All visits, findings and follow-up actions must be recorded in the appropriate company systems. Skills, Knowledge and Experience • Proven experience in a multi-site quick service restaurant and delivery management role., • Extensive knowledge and experience of third party delivery platforms., • Strong understanding of store operations, people management and performance improvement., • Experience managing KPIs, labour, costs and operational compliance., • Ability to lead, coach and influence managers and teams effectively., • Strong organisational skills with the ability to prioritise and manage multiple stores and issues at pace., • Commercially aware, with the ability to identify risks, inefficiencies and growth opportunities., • Confident using systems, reports and data to support decision-making., • Resilient, hands-on and solution-focused, with a willingness to support stores directly when required., • Strong communication skills and the ability to work cross-functionally with Head Office departments. Key Behaviours • Leads by example, • Holds high standards and drives accountability, • Acts with urgency and ownership, • Builds strong relationships with teams and stakeholders, • Supports change positively and drives continuous improvement, • Maintains professionalism, fairness and consistency General This job description sets out the main duties of the role and is not an exhaustive list. The postholder may be required to undertake other duties reasonably consistent with the level and nature of the position.

    ¡Incorporación inmediata!
    Sin experiencia
    Inscripción fácil
1