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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. Were a technology company that leads with our humanitydriving our business priorities alongside meaningful social, community, and societal impact. . Ciena is committed to a people-first philosophy, fostering a culture that prioritizes flexibility, belonging, wellbeing, and continuous growth. This role plays a critical part in delivering exceptional customer experiences by supporting the reliable operation of Cienas optical networking solutions for customers around the world. How you will make an impact: Provide system-level pre- and post-sales technical support for Ciena optical networking products across a global customer base Serve as a primary technical contact for customer inquiries, delivering timely and professional support via phone, email, and chat Diagnose, troubleshoot, and resolve network faults, performance issues, and configuration challenges Leverage diagnostic tools, lab environments, and research to progress complex technical issues Capture, document, and escalate detailed technical information to senior engineering teams when required Contribute to the Knowledge-Centered Service (KCS) knowledge base and share customer feedback with internal stakeholders Support customer business needs through occasional after-hours and weekend coverage The must haves: Bachelors degree in a technical discipline such as Engineering or Computer Science, or an equivalent combination of education and experience 0-3 years of experience in a technical or customer-facing support role Foundational understanding of fiber optic transport and switching technologies Basic knowledge of Optical Transport Network (OTN), Synchronous Optical Network (SONET), or Synchronous Digital Hierarchy (SDH) environments Strong analytical and problem-solving skills applied to system-level troubleshooting Excellent written and verbal communication skills in English Ability to work onsite for in-person training and mentoring for approximately six months, followed by a hybrid work model Nice to haves: Experience supporting customers in a technical support or network operations environment Familiarity with Carrier Ethernet technologies and associated fiber optic facilities Exposure to element management systems or network management systems Working knowledge of Ethernet, Internet Protocol (IP) networking, Linux, databases, or data communications Experience contributing to technical documentation or knowledge bases Ability to remain effective and customer-focused in high-pressure or time-sensitive situations #LI-ST1 Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Job Title: Network Security Engineer Salary: £55-70k depending on experience Location: Belfast Contract: Permanent, full-time Work Pattern: Monday-Friday, standard operational hours, flexible with WFH Overview We are looking for a Network Security Engineer with strong, hands-on experience managing, designing, implementing, and maintaining firewall solutions across enterprise environments. This role is heavily focused on firewall ownership- you will be responsible for the full life-cycle, from design and deployment through to optimisation, troubleshooting and ongoing support. What's in it for you? Be part of a growing, modern tech provider. you'll be working with multinational organisations, public sector bodies and large enterprise clients. Our client has strong partnerships with leading vendors so you'll have great exposure and progression opportunities. What you'll be doing: Designing, implementing and maintaining enterprise firewall solutions, taking full ownership across Palo Alto, Fortinet, Check Point, and Juniper platforms Managing and optimising firewall policies, rules, and security configurations, including reviews and hardening Troubleshooting and resolving complex firewall and network security incidents across customer environments Delivering secure connectivity solutions, including IPsec and SSL VPNs, aligned to customer requirements Working closely with customers and internal teams to design solutions, provide 2nd/3rd line support, and produce technical documentation Benefits: Great salary & benefits package Flexible working arrangements Career progression and exposure Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals. For further information on this, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today. Skills: Network Security Engineer Cyber Engineer Palo Alto Security Engineer Benefits: Work From Home

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Charles Hurst Belfast Jeep Hours: Monday-Thursday 8.15-5pm, Friday 8.30-4. Saturday 9-1pm on a rota basis (1 in 4). OTE up to £40,600 including £32,000-£34,000 basic per annum + £6,600 bonus potential A fantastic opportunity has arisen for a skilled and motivated Level 3 Technician to join our growing team at Charles Hurst Jeep in Belfast. This role is ideal for someone who takes pride in delivering high-quality work, enjoys problem-solving, and wants to continue developing their technical skills. You'll be supported by our Aftersales Manager, Noel Hamilton, and benefit from ongoing training, including manufacturer-accredited programmes and Hybrid & Electric vehicle training to help you progress your career. Our technicians play a key role in delivering an exceptional customer experience, and we want you to be part of our continued success. If you'd like to arrange an informal chat about the role, please contact or call . Responsibilities Carry out servicing, maintenance, and repair work to brand standards Diagnose and resolve a range of mechanical and electrical faults Ensure all work is completed efficiently, accurately, and right first time Prepare and quality-check vehicles prior to customer handover Maintain high levels of workmanship, safety, and customer satisfaction Skills and experience required NVQ Level 3 in Motor Vehicle Repair or equivalent Strong mechanical skills Confident using modern diagnostic tools and equipment A proactive approach to learning and development Full, clean driving licence Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.

Our client is a market-leading provider of mechanical and industrial maintenance services, operating a robust network across the UK and Ireland. With a rapidly growing pipeline of large-scale framework agreements and high-value tendered opportunities, they are looking to make a very key senior appointment We are seeking a commercially focused, technically strong Engineering Leader to bridge the gap between initial bid and successful execution. This is a hands-on role designed for a professional who understands the "real world" of mechanical engineeringknowing exactly how projects are priced, won, and delivered The Opportunity Our client is a premier provider of mechanical and industrial maintenance services across the UK and Ireland. Entering a critical growth phase with a surging pipeline of framework and capital opportunities, they require a very capable individual to bridge the gap between winning work and delivery This is a hands-on role for a Senior Engineering professional who understands the "real world" of mechanical engineering; knowing exactly how projects are priced, won, and delivered in heavy industrial environments. Its expected they will have delivered major projects for 10+ years and not just as being part of a team but rather leading the team Key Responsibilities Bid & Commercial Strategy: Lead tendering and estimating for complex mechanical works. Develop accurate costings, identify value engineering opportunities, and produce technical proposals that win work. Operational Delivery: Oversee the execution of large-scale projects (£1M+), including plant upgrades, pipework systems, and shutdowns. Ensure all works are delivered on time, within budget, and to strict HSEQ standards. Technical Oversight: Provide subject matter expertise in mechanical installations, pumps, valves, and pressure systems. Review engineering scopes to ensure buildable, practical site solutions. Pre-Con to Delivery Interface: Manage the smooth handover from bid to operations. Validate cost assumptions and provide ongoing commercial support throughout the project lifecycle to protect margins. Stakeholder Engagement: Represent the business in high-level technical and commercial discussions with clients across the Water, Utilities, and Petrochemical sectors. The Ideal Candidate You must possess a strong Mechanical Engineering mindset combined with the commercial acumen to manage a major projects and have strong direct experience of customer facing relationships. Background: 10+ years in mechanical engineering contracting, with at least 5 years in a senior leadership capacity. Technical : Deep knowledge of mechanical installation, maintenance, repair, and pipework systems. Commercial Sharpness: Proven track record in estimating, pricing, and risk management for industrial capital projects. Sector Expertise: Experience in Water, Wastewater, Utilities, or Petrochemical industries. Qualifications: Degree in Mechanical or Industrial Engineering; PRINCE2 or Chartered status is highly desirable. To apply please forward your CV (in Word format) using the link provided. Or Please click on the View Profile link at the top of this ad for contact details & if necessary leave a voice message and we can arrange a confidential chat at your convenience TechMet are a dedicated Engineering and Technical Recruitment Consultancy. The consultant managing your application will be a MEng or MSc qualified Engineer with experience in industry Skills: Mechanical Engineering Contract Management piping Costing Compliance Operational Management head of engineering Benefits: Flexitime Performance Bonus Company Vehicle Group Life Assurance Annual Bonus / 13th Cheque

Location: Belfast Type: Permanent / Full Time Job Summary We are looking for IT Service Desk Agent to join our team responsible for providing first-line technical support to our customers via phone call, email and web chat. This role involves troubleshooting hardware and software issues, resolving IT service requests, and ensuring timely resolution of incidents keeping to agreed SLA's and KPI's, while delivering excellent customer service. Key Responsibilities Provide first-level technical support via phone, email, chat, or ticketing systems. Log, categorize, and prioritize incidents and service requests on a IT Service Management system. Diagnose and troubleshoot IT related issues. Resolve common IT issues related to Windows, Office 365 and user accounts. Escalate issues to second or third-line support teams. Manage user account administration including password resets and access permissions. Assist in maintenance of documentation for incidents, solutions, and procedures. Follow service desk processes and ensure SLA compliance. Monitor recurring issues and contribute to problem management. Required Skills Good knowledge of Windows, Microsoft Office, and general IT. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work under pressure and manage multiple support tickets. Preferred Skills (Not Essential) Previous experience in an IT Service Desk, Help Desk, or Technical Support role. Understanding of Active Directory and user account management. Qualifications Educated to GCSE level minimum (or equivalent). Key Competencies Customer-focused approach Problem-solving mindset Attention to detail Time management and prioritization Team collaboration Good verbal and written communication skills. Working Conditions Our Service Desk operates between 8am to 6pm, Monday to Friday. 40 hours per week. Security Clearance This role requires candidates to be eligible and willing to undergo a high level of security clearance Recruitment process The recruitment process consists of one face to face interview. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme. Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion #LifeAtFujitsu

Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: SC Clearance/CTC Clearance level is mandatory. Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. SC Clearance/CTC Clearance level is mandatory for this role. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems. Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

VANRATH are delighted to present an exciting opportunity to join a dynamic organisation at the forefront of its industry. This is a fantastic chance for an ambitious Accounts Assistant to develop their career within a reputable company that values dedication and expertise. Salary & Benefits: Competitive salary package 36.25 hours per week, Monday to Friday Opportunities for professional development Supportive team environment Enhanced holiday entitlement and pension options About Your Next Employer: Join a well-established business renowned for its innovation and customer-centric approach. Operating within a vibrant sector, our client manages complex financial processes with a committed team based at their head office in Belfast. As a key player in the industry, they maintain a strong reputation for excellence, offering a collaborative workspace where your contribution makes a real difference. About You: Minimum Grade C in GCSE Maths and English or equivalent At least 2 years' experience in a high-volume accounts role Proficient in using computerised accounting software, ideally Microsoft Navision / Business Central Strong Excel skills, including formulas and pivot tables Effective communicator with excellent attention to detail Ability to prioritise workload and meet strict deadlines What You'll Do: Manage and reconcile sales ledgers and customer accounts, including online payment systems Process and verify supplier invoices, credits, and bank transactions Assist with month-end closing routines and produce relevant financial reports Support credit control activities by building strong relationships with customers Handle supplier queries, disputes, and system updates Contribute to stocktaking, year-end procedures, and various ad hoc financial analysis Ensure compliance with health and safety standards in warehouse environments as required For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today. Follow VANRATH on LinkedIn for expert career advice, the latest jobs, industry news and much more

Engineering Manager - Belfast (Hybrid) 1-2 days in the Belfast office. * Salary: £75000 - £90000 + 10% bonus + benefits About the Company: Our client is a globally recognised SaaS technology company building large-scale data and commerce platforms used by some of the world's most recognisable retail and consumer brands. Their platform connects brands and consumers through data-driven experiences, enabling businesses to deliver more engaging, personalised, and high-converting customer journeys at scale. With a strong global presence and a high-performing engineering hub in Belfast, they are continuing to invest in modern cloud-native architecture and product innovation. The Role: As an Engineering Manager, you will lead and mentor a high-performing team of software engineers, combining technical leadership with people management to deliver scalable, high-quality products. You will work closely with Product Managers, Designers, and senior stakeholders to define the roadmap, shape technical direction, and ensure successful delivery of platform capabilities. This role is ideal for someone who enjoys developing people, driving engineering excellence, and contributing to the evolution of modern distributed systems. Key Responsibilities: * Lead, mentor, and develop a team of software engineers through regular 1:1s, coaching, and performance feedback * Foster a collaborative, inclusive, and high-performing engineering culture * Partner with Product and Design to scope, prioritise, and deliver roadmap initiatives * Drive technical excellence, guiding architectural decisions and best practices across the team * Support the design and delivery of scalable, cloud-native systems and microservices * Ensure platform reliability, performance, and scalability through strong engineering standards * Act as a key technical voice in resolving complex challenges and architectural discussions * Communicate team progress, risks, and priorities to senior stakeholders * Lead hiring efforts and ensure a strong onboarding experience for new engineers * Champion modern engineering practices including Agile, CI/CD, and observability Essential Criteria: * Proven experience in an Engineering Manager or technical leadership role * Strong background in software engineering and building scalable applications * Experience mentoring and developing engineers at different levels * Ability to lead teams delivering distributed systems and microservices architectures * Strong understanding of cloud platforms (AWS preferred) and modern DevOps practices * Excellent communication skills with the ability to engage technical and non-technical stakeholders * Passion for product quality, user experience, and continuous improvement * Strong problem-solving skills across both technical and organisational challenges Why Join * Opportunity to lead and shape a high-performing engineering team in Belfast * Work on large-scale, globally distributed SaaS platforms * Influence technical direction and platform architecture * Collaborative, forward-thinking engineering culture * Competitive salary, bonus, and comprehensive benefits package * Exposure to modern technologies including AWS, microservices, and event-driven systems How to Apply: If you believe you meet the criteria for this role and are excited about the opportunity to join our team, please apply via this link. Alternatively, you can reach out to Phil Gamble directly for an informal chat via LinkedIn or WhatsApp. About Phil Gamble: Phil Gamble has over 21 years of experience in the Tech recruitment industry, successfully delivering on challenging IT recruitment campaigns in global IT software companies in the US, UK, and Ireland. He takes a personalized approach to understanding candidates and has garnered praise for his professionalism and dedication to their career goals. Skills: Engineering manager saas data AI Benefits: Work From Home

Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. Were an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW Were a core values (link to values) driven company, we hire people who share our values, and we reward those who display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are looking for a skilled and results-oriented Onsite Support Analyst based in Belfast, working remotely and supporting customers in Dublin and London. Occasional travel to customer sites will be required, when not providing remote support. Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment. The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments. This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support. Attendance at the relevant Version 1 office will be expected on an ad-hoc basis. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Monitor and manage system alerts to address potential issues before they escalate. Set up and configure new laptops, mobile devices, and peripherals. Liaise with 3rd party suppliers (i.e. Couriers, Vendors) Manage user accounts, permissions, and access rights. Install, update, and patch software applications according to company policy. Maintain inventory of IT equipment and manage equipment lifecycle. Perform scheduled maintenance, such as software updates, patch installations, and backups. Support audio/visual equipment for meeting rooms and company events. Collaborate with other IT teams to address complex or recurring problems. Test business continuity measures, including disaster recovery plans, to ensure readiness. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Participate in IT projects, such as system upgrades or deployments, when required. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Package and deploy routine security updates. Remote support with occasional travel to customer sites in Dublin and London Full time position 08:00hrs to 18:00hrs working days except Bank Holidays. Covering early and late support hours on local rota. Working from Home or Version 1 office when not on Customer site. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in deskside support. Strong customer service orientation with excellent communication skills. Ability to explain technical concepts to non-technical users. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Operating Systems: Expertise in Windows, macOS, and mobile OS platforms (Android/iOS) Hardware & Software Troubleshooting: Diagnosing and resolving complex issues across desktops, laptops, peripherals, and enterprise applications Cloud & Virtualisation: Proficiency in Azure, AWS, VMware, and Citrix environments, including virtual desktop infrastructure (VDI) and cloud-based endpoint management Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls; often CCNA or equivalent certified Security & Compliance: Familiarity with endpoint protection tools (e.g. Sophos, Carbon Black), patching cycles, encryption, and identity/access management Automation & Scripting: Experience with PowerShell, Bash, or Python for automating tasks and managing configurations Application Packaging: Microsoft Intune: Knowledge and experience associated with Patch My PC, Windows Installer (MSI), PowerShell Scripting, InstallShield / WiX Toolset / AdminStudio, Linux & macOS, Mobile Platforms (iOS/Android), Active Directory & Group Policy Experience with remote support tools. Proficiency in Azure Active Directory and Group Policy Support. Ability to lift and transport equipment. Mobility to access various office areas, including under desks and in server/Comms rooms. May require occasional after-hours support for critical issues or scheduled maintenance. Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme Flexible/remote working, Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits drop us a note to find out more. Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact (recruiter email address) at Version 1. We will consider all requests carefully, respectfully and confidentially. Video links: (EM1)Please add the email address for the lead recruiter

Are you passionate about technology and excited to work at the cutting edge of financial services? My client is looking for a Application Support Engineer to join their Belfast team and help grow their global support network. You'll play a vital role in supporting our suite of core products, trusted by some of the biggest names in the financial services industry. About the Role: We're seeking someone with 3+ years of experience in customer support within financial services, who thrives in a fast-paced, collaborative environment. The ideal candidate will excel both as a team player and an independent problem solver with a strong sense of ownership. What We're Looking For: Passion for technology with the ability and drive to quickly learn new tools and technologies. A solid understanding of support processes and adaptability to changing circumstances. Strong expertise in Unix/Linux environments. Financial services experience. Exceptional communication skills to collaborate effectively with internal teams and clients. A logical, analytical mindset and excellent problem-solving skills. Preferred Experience but not essential: Networking fundamentals. Deployment management tools and practices. Scripting languages and automation frameworks. Experience in FX, Fixed Income (FI), and Crypto Markets. Why Join the Client? This is an incredible opportunity to work on impactful projects, gain exposure to the dynamic financial services industry, and grow with a global company that values innovation and expertise. Note: The client offers a Hybrid working environment, Ideally 1 - 2 days in the Belfast office per week. Please apply via this link or reach out to Chris Ryan directly for an informal chat via LinkedIn or WhatsApp. Chris has proudly worked in the Tech recruitment industry for over 20 years, successfully delivering on challenging IT recruitment campaigns in global IT software companies in the US, UK, and Ireland. If you would like a discussion on how we can support your career or hiring needs, please get in touch. Skills: customer success Implementation Benefits: Work From Home

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Charles Hurst Peugeot **Flexible hours available 5 day working week hours: Monday-Thursday 8.15-5pm, Friday 8.30-4. Saturday 9-1pm on a rota basis (1 in 4). OTE up to £46,600, including £40,000 basic per annum + £6,600 bonus potential We are looking for an experienced and enthusiastic Master Technician to enhance our growing team, with a focus on advanced diagnostics, technical leadership and right first-time fixes here at Belfast Peugeot. The position is offered on a full-time basis (Monday to Friday) with alternating Saturday morning working. Here at Charles Hurst, you will be reporting to the accomplished Noel Hamilton, where you will be given ongoing support to ensure that you have the tools needed to perform at the very best. We can also offer you excellent career progression and training opportunities, including manufacturer-accredited schemes, as well as Hybrid & Electric training to accelerate your career further! Our technicians play a vital role within our Service team by delivering first-class customer service every time. We want you to be part of our success. If you're a qualified Master Technician or an experienced Senior Technician ready to take the next step, we want to hear from you! If you are interested in organising a chat regarding this role, please contact or contact the number on . Responsibilities - Diagnose and resolve the most complex vehicle faults to Peugeot's high standards - Provide technical expertise and mentoring to other technicians within the workshop - Preparation and quality control of new and used prestige vehicles ready for sale - Support in maintaining the highest levels of workmanship and customer satisfaction Skills and experience required - Minimum of 3-5 years qualified experience, preferably with a premium brand - Exceptional diagnostic skills and advanced mechanical knowledge - Previous experience as a Master Technician or equivalent senior level role - Hold an NVQ Level 3 in Motor Vehicle Repair or similar - Competent in use of diagnostic tools and equipment - Hold a current and clean Full driving licence Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. Create a Job Alert Interested in building your career at Charles Hurst? Get future opportunities sent straight to your email. Create alert To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.

To support the day-to-day operations of Green Coffee Collective by assisting with production, packaging, and dispatch from our Belfast warehouse, and to provide friendly, efficient support to customers via email and chat. This role combines hands‑on warehouse work with customer interaction, making

Customer Support Virtual Assistant – Chat & Email Handling. Customer Support Virtual Assistant. Experience in handling chat and email support is a strong advantage.

Career Development: Ongoing support to help you grow your skills and develop. If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. Join our Swansea Sales Team, and you�

Chat Support Excellence: Engage with customers through chat channels to provide outstanding support, address inquiries, and resolve issues promptly. As a Customer Chat Support Specialist working remotely from the comfort of your home, you will be an integral part of our customer service team. Positi

Career Development: Ongoing support to help you grow your skills and develop. If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. Join our Darlington Sales Team, and

You will engage with customers through chat, provide excellent support, and ensure customer satisfaction. A dynamic service provider in the UK is seeking a Customer Chat Support Specialist to work remotely. Candidates should have strong written communication skills, be customer-focused, and capable

The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your fami

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary.

No customer service representative experience required.

There are great options to benefit from, for example: To gain your NVQ Level 3 or 5 Qualifications To benefit from our Team Leader Mentorship Programme To engage with regular training and hands-on experience in specialist support and trauma-informed care Who We're Looking For: We are looking for ind

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

You will support key workers to deliver bespoke personalised support plans to clients, including the delivery of activities. Our values are based on four key principles: We celebrate the potential of people We put our words into action We aim to take a wider role in civil society We believe in right

We are recruiting for a dependable and physically fit Warehouse Operative to support deliveries within Belfast City Centre.

Salary £30,000 - £32,500 + Great Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities Key Responsibilities: Act as a main point of contact for customers both locally and international based; Build strong, credible relationships w

Key Responsibilities Reception & Patient Experience Welcoming patients and managing the front desk Booking and managing appointments Administration & Records Maintaining patient records and responding to enquiries Supporting smooth day-to-day practice operations Treatment Coordination Supporting pat

Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services To be successful in this role you will need: Experience of de

Your duties will include: Supporting the banks way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure th

Warehouse/Forklift Operative | Newtownards | £16.Staffline Ireland is currently seeking a nightshift warehouse operative to join our client, a leading dairy manufacturer, on an initial temporary basis at their site in Newtownards.Role: Reporting to the Shift Supervisor you will be responsible for t

You will work alongside people who use our services, supporting in a range of activities, including developing independence in daily living, accessing work/education and leisure activities. You will enjoy an enhanced range of benefits designed to reward the outstanding support that staff provide. Li

Hours: 4 shifts per week, 2 days & 2 nights Duties: Carry out FLT loading of trailers when required Assist with stock checks and basic inventory control Complete simple dispatch/loading administration tasks Print and file required paperwork accurately Carry out general administrative support duties

Support service users with identified personal care and support needs. The Support Worker is part of the Croft Communities team and the main purpose of their role is to provide care and support to service users with a learning disability to enable them to live happy and fulfilled lives reaching thei

Support production flow by ensuring materials are delivered to the line on time. The company is committed to safeguarding the health, safety, and wellbeing of its staff by providing life assurance, safety wear, HR support, and free car parking. Learn new processes and support ongoing training activi

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Educate customers in the different ways they can do their banking, supporting them in choosing the right ser

Responsible to: Home Manager Reports to: Home Manager Kilmorey Care is now looking for an enthusiastic, part-time Receptionist to join our team in Warrenpoint.Our St Joseph's home in Warrenpoint is a 46 bedroom nursing and dementia home, based on the front shore.As the receptionist, you are meeting

Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure t

Package/Benefits: * Competitive salary DOE * Attractive holiday and pension package * Monday - Friday working pattern * Free onsite parking * Opportunity to join a progressive and forward-thinking legal firm The Role * Act as the first point of contact for clients and visitors, delivering a warm and

You will work alongside people who use our services, supporting in a range of activities, including developing independence in daily living, accessing work/education and leisure activities. You will enjoy an enhanced range of benefits designed to reward the outstanding support that staff provide. Li

We are currently looking for a Cleaner to join our team! The working hours are 10 hours per week with an attractive pay rate of £13.Clean and sanitize designated areas, including restrooms, offices, and common areas.Empty trash receptacles and replace liners.Clean windows, glass surfaces, and mirro

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. You''ll provide first-line technical support to customer ex

You will be supporting a client with severe learning disabilities who lives at home with their family. The family would like a carer who is supportive, fun and will engage with their daughter.

Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

Are you passionate about providing outstanding support to patients and their families during challenging times? The Ulster Hospital , Dundonald is looking for a friendly and reliable Band 2 Receptionist to be the face of our service and deliver excellent care from the very first hello. Support the c

At RBH we believe our people are our biggest assets and understand the value in putting them first.Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in

Funded Summer and Christmas events.Are you looking to start a career or looking to retrain? Whether you have.

Night Shift Parcel Sorter Belfast (BT36).The Recruitment Crowd are currently recruiting on behalf of our industry-leading parcel courier client based in the.This is an excellent opportunity to join a fast-paced, growing operation with long-term prospects.Ongoing role with the opportunity for a perm

About the Role We are currently recruiting for a Cleaner to support the Facilities Management Section within Belfast City Council. Key Responsibilities Carry out daily cleaning of offices, corridors, and communal areas Sweep, mop, polish, and vacuum floors, stairs, and surfaces Clean and maintain