Customer fulfilment jobs in United Kingdom

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE Audible is seeking a media expert to join the Awareness media team to help drive awareness and consideration of Audible and Audible content via innovative media strategies. As a forward-looking and well-established media professional, you will lead key awareness media channels for the region – TV, radio, cinema and out-of-home partnering closely with Audible’s global media agency and alongside a team of internal media experts. This role is a rare opportunity to develop high-profile media partnerships for the leading audio entertainment brand in the UK, Germany, France, Spain and Italy. You will manage a significant share of Audible’s budget in Europe through high-impact media, while collaborating with Brand and Creative on making Audible an integral part of regional and local pop culture. As a key member of the media team, you will influence large-scale campaigns, while continuously innovating and optimizing. You will define your channels’ role in Audible’s media mix, provide in-depth channel insight and drive planning, budgeting and testing. ABOUT YOU You have a proven track record of working with multi-market consumer brands, preferably for established brands and a strong commercial mindset with the ability to connect media strategies with commercial impact. As an Associate Director, Brand Media Europe, you will... • Work closely with media agencies across DE, UK, FR, IT, ES to negotiate efficient annual deals, • Drive media innovation through custom media partnerships with a specific focus on TV, OOH, cinema, radio for brand and content campaigns, • Take ownership of operational processes such as budgeting, planning, optimization, testing and reporting, • Work with data analytics, including Marketing Mix Modelling, Competitor Reports and PCAs, to evaluate and optimize channel’s impact on brand demand, traffic and sign-ups, • Define testing and innovation pipeline for the region and each marketplace, • Build partnerships with multiple internal (other channel leads, creative assets fulfilment, accounting) and external (agency, vendors) stakeholders, • Act as a channel expert with a clear vision and a well-informed point of view, • Identify opportunities to scale efficiently, as well as capitalize growth and optimization levers ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.- Experience managing and measuring marketing performance in various channels • Experience building client and agency ad partnerships, • Experience analyzing data quantitatively and using customer research, data and metrics to back up assumptions, identifying opportunities, and assessing the efficacy of marketing programs, • Experience using customer insights and data to deeply understand target customers and dive deep, • Experience developing test hypothesis and running experiments with an ultimate goal of establishing best practice, • Experience innovating and driving effectiveness and efficiency- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization, • Speak, write, and read fluently in French, Spanish, German or Italian, • Excellent understanding of media requirements for successful campaigns, • Experience building media and entertainment brands, • Experience working with multiple European markets (UK, Germany, France, Italy and Spain), • Ambitious self-starter mentality and entrepreneurial spirit with a strong drive for excellence and delivery of results, • Excellent communication skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our ___ (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus. What’s in it for you • Competitive salary, • Private healthcare for you and your family, • Pension scheme, • Flexible working options including working from home or our Marylebone office, • 60 days’ work anywhere, even outside the UK if you want, • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday, • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget, • Employee Assistance Programme and wellbeing portal The role The Customer Interaction Team Leader is responsible for the overall delivery of effective and professional customer services to Soldo Customers. To effectively deliver support to the Soldo customer this role requires close and effective collaboration with colleagues in AML, Risk, Compliance, and Technology. Ensuring compliance with regulatory obligations as well as the continuous development and management of customer servicing tools, technology, processes. The role is also responsible for ensuring that a regulatory culture is established and nurtured within the team. Service Level: • Measure, monitor and control the SLAs related to all the customer interaction activities, with a particular focus on customer satisfaction., • Regularly analyze customer contacts and identify improvement actions/development to reduce the need for customers to contact CI team and therefore improve the overall service Soldo provides., • Monitor day to day management of customer requests, e.g. change of company info / address, adding users and super admins, redemption, chargebacks, reporting on applications onboarding / escalation / rejections and card management., • Supervise Customer Interaction activities across all channels (email, phone, live chat) to ensure the highest standards of execution and customer service., • Proactively plan and manage with appropriate actions issues likely to impact service delivery, such as system failures or temporary interruptions, new product functionalities or regulatory requirements., • Provide input and feedback on existing and new CI procedures and ways of working to ensure compliance, complaints proper handling, fraud prevention, customer satisfaction, timely and efficient servicing, and overall continuous improvement., • Work with broader organization to improve business performance by putting in place enhanced CI procedures, processes, and technology to limit fraud cases., • Proactively engage with AML, Risk, Compliance team to ensure understanding of regulatory requirements and effective deployment in all Customer Interactions activities and processes., • Drive enhancement and automatization on the chat channel looking at how AI/Machine learning could help. Execute the Partners Management and BAU operations including: • Card Processor operational oversight, • Card Bureau operational oversight, • Forecasting and stock management of all fulfilment materials, • Ensuring customer facing fulfilment materials are compliant with scheme requirements, • Change management and maintenance of all partner configurations, • Partners (e.g. Mastercard) release notifications and management, • Weekly BAU partner meetings & Quarterly Business Reviews (QBR) with, • partners, • Jira ticket management and monitoring for partners & Soldo internal teams, • Oversee and executes all the mandates required by MasterCard Team Delivery and Development • Lead and develop the team by ensuring adequate team training, regular and effective 1-2-1s, and review of individual and Team KPIs driving both a regulatory culture, and one of continuous improvement., • Support the Customer Interaction team in professionally resolving customer queries and managing escalation cases as required., • Provide leadership and second line support for the management, investigation, reporting of fraud and complaint cases, • Ensure that the required level of fraud detection and prevention training is provided across the team., • Participate in cross-functional projects/initiatives representing the CI function., • Ensure a regulatory culture is established and nurtured across the function. We're looking for someone who must have: • Experience of working in a regulated and service oriented financial service environment., • Proven experience in effective leadership of customer servicing teams in regulated businesses., • Excellent people leadership skills and track record., • Proactive, driven, solution oriented, and highly organised., • Performance driven, motivated by continuously driving improved performance and KPIs., • Excellent spoken and written skills. Additional language skills welcomed., • Experience in working in a fast-paced environment., • Professional telephone and written manner, with good listening skills., • Ability to build and maintain good working relationships., • Analytical approach to problem solving., • Knowledge of MS Outlook, Word and Excel, Zendesk and Salesforce., • Flexible approach to work, with the ability to multitask.

Operations Manager – Streetwear Brand £45,000 to £50,000 depending on experience i+ Benefits Location: London Office-based Are you ready to lead the operational backbone of one of the UK’s most iconic streetwear brands? This is your chance to make a real impact, driving excellence in customer service, logistics, and fulfilment for a brand that defines urban culture. Our client is looking for a proactive and hands-on Operations Manager to elevate their customer service and order fulfilment processes to a world-class standard. You’ll work closely with the COO, Head of Logistics, and Customer Service teams, acting as the vital bridge between these functions to ensure seamless operations and exceptional customer experiences. The Role As Operations Manager, you’ll be at the heart of the company’s growth, designing and implementing processes that set the standard for operational excellence. Your work will directly shape how the brand delivers for its customers, ensuring every interaction and order reflects the precision and creativity they’re known for. This role is perfect for someone who thrives on solving challenges, building efficient systems, and driving results in a fast-paced, high-growth environment. What You’ll Do Revolutionise Operations: Lead the transformation of customer service and logistics into a seamless, world-class operation that defines industry standards. Strategies for Growth: Collaborate with leadership to create and execute innovative strategies that drive scalability, efficiency, and operational excellence. Master Fulfilment: Oversee warehouse operations, implementing cutting-edge practices to ensure every order is fulfilled with speed, precision, and care. Be the Connector: Act as the vital link between logistics, customer service, and leadership teams, ensuring alignment and smooth collaboration across departments. Drive Data-Driven Decisions: Analyse key metrics, uncover trends, and use insights to solve problems, streamline processes, and continuously improve performance. What We’re Looking For To Be Shortlisted - The must have shopping list Proven Leader: 5+ years of experience in operations management, within a fashion clothing brand with a track record of delivering results. Fulfilment Expert: Demonstrated success in optimising warehouse operations, streamlining fulfilment processes, and improving customer service performance. Analytical Powerhouse: A sharp, data-driven thinker who can interpret metrics, identify bottlenecks, and implement solutions that drive measurable improvements. Tech-Savvy: Proficient with e-commerce platforms, WMS/IMS tools, and CRM systems, with the ability to leverage technology to enhance operations. Streetwear Enthusiast: Passionate about urban culture and delivering exceptional customer experiences that reflect the brand’s identity. Collaborative Visionary: A natural leader who thrives on teamwork, accountability, and inspiring others to achieve their best. South London based ideally (with warehouse facilities based that way and the role split between there and the central London office ) and eligible to work in the Uk Why Join Our Client? This is a career-defining opportunity to shape the operational backbone of a globally recognised streetwear brand. You’ll play a direct role in driving service excellence, operational performance, and customer satisfaction as the company continues its global expansion. Ready to Make Your Mark? Opportunities like this don’t come around often. If you’re ready to take on this exciting challenge and help our client deliver at the highest level, we want to hear from you. Apply now with your CV and let’s start the conversation. “We will endeavour to contact you within 48 hours of receiving your CV, however due to the nature of our business this may be delayed due to meetings, holidays and offsite visits. If you have not had a response within 7 days then please assume that your application has been unsuccessful, due to high volume response unfortunately we are unable to reply to all applicants.” #operationsmanager #streetwear #fashion #london #hiring #recruiting #dobsonwelch #dominicbarclay

I have been supporting the build-out of the new Reebok Europe team in London. As a trusted recruitment partner for over 20 years to the wider group, I am now leading the search for a Chief Operating Officer for the Reebok European business. This is a critical senior leadership role responsible for Planning, Procurement, Logistics, Fulfilment and Sales Operations. The COO shapes how the organisation delivers availability, service excellence, operational discipline and scalable growth across the region. The individual will build the operating model, refine processes and lead high-performing teams across the full value chain—ensuring the organisation delivers the right product at the right time and at the right cost. You will build the operating model, refine processes, and lead high-performing teams across the full value chain—ensuring we deliver the right product, at the right time, at the right cost. The Role The COO will own end-to-end operational performance for the region, setting strategy while staying close to execution. The focus is stability, accuracy, speed, visibility and cost efficiency across all channels, including Wholesale and eCommerce. This role suits someone who thrives in fast-moving, product-led environments and understands the operational demands of scaling a global footwear/apparel brand. Key Responsibilities Sales Operations • Lead order management, allocation and customer service across B2B and D2C., • Ensure accurate order entry, tracking and fulfilment., • Strengthen workflow efficiency and service levels., • Align availability and timelines with Sales and Commercial teams., • Lead the demand planning organisation to deliver robust, data-driven forecasts., • Run the S&OP process and ensure alignment with Sales, Product and Supply Chain., • Oversee procurement of finished goods and inbound flow from suppliers., • Strengthen supplier performance across lead-times, capacity and delivery reliability., • Own performance of 3PL partners and warehouse operations., • Improve cost-to-serve, throughput and SLA adherence across B2B and eCommerce., • Build an integrated operating model across Planning, Procurement, Logistics and Sales Ops., • Introduce KPIs, governance frameworks and performance management., • Streamline processes, remove inefficiencies and improve data accuracy., • Lead and develop multi-disciplinary operational teams., • Coach leaders, build capability and foster a culture of accountability and continuous improvement., • Provide clarity, structured direction and operational discipline across the organisation. Candidate Profile • 15+ years of experience with senior leadership in operations, supply chain or general management., • Background in sportswear, fashion, footwear, consumer goods or FMCG is strongly preferred., • Strong expertise in demand planning, procurement, logistics or fulfilment., • Experience managing 3PLs, warehouses and long lead-time product sourcing., • Proven ability to build and scale end-to-end operational processes., • Hands-on, structured, detail-oriented and able to simplify complexity., • Excellent cross-functional leadership and communication skills., • Comfortable operating in high-growth, transformation or restructuring environments. Candidate Profile • 15+ years of experience with senior leadership in operations, supply chain or general management., • Background in sportswear, fashion, footwear, consumer goods or FMCG is strongly preferred., • Strong expertise in demand planning, procurement, logistics or fulfilment., • Experience managing 3PLs, warehouses and long lead-time product sourcing., • Proven ability to build and scale end-to-end operational processes., • Hands-on, structured, detail-oriented and able to simplify complexity., • Excellent cross-functional leadership and communication skills., • Comfortable operating in high-growth, transformation or restructuring environments. For a confidential discussion, please contact: Vic Rajah — Provallar Executive Search

About Us Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations. Project & Delivery Management • Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities., • Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule., • Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives. Cross-Functional Collaboration • Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners., • Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery steams., • Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability. Quality Assurance & Operational Excellence • Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency., • Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems., • Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions., • Commercially aware, with a good understanding of contract management and profitability analysis. Stakeholder Communication • Provide clear, structured updates on project status, risks, and next steps to senior stakeholders., • Support business teams with training, documentation, and guidance on new tools and processes., • Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience) Skills & Experience • Proven experience in service delivery management, or similar experience in project management., • In depth knowledge of IT infrastructure, networks, and emerging technologies, • Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes., • Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders., • Highly organised, detail-driven, and comfortable managing multiple projects simultaneously., • A passion for elevating the digital presence of a premium, heritage-driven brand.

Administration, Operations & Production Assistant Location: North London Hours: Full-time, Monday to Friday (8:00 AM – 4:35 PM) About the Organisation This position is with a leading British heritage manufacturer specialising in bespoke military, ceremonial, and public service uniforms. The organisation supplies nationally significant institutions, historic estates, specialist public services, and international clients. With a reputation built on precision, craftsmanship, and operational discipline, the business blends traditional tailoring with structured, fast-moving production processes. Joining the team means becoming part of an environment where accuracy, coordination, and efficiency underpin every stage of the manufacturing lifecycle. The Opportunity This role is central to the smooth running of the factory and wider operational workflow. Working closely with senior operational leaders, you will support the full order lifecycle — from initial order processing and production scheduling through to despatch, invoicing, and contract management. The role is ideal for someone who thrives in an organised, process-driven environment and is looking to build a long-term career in operations. Experience is valued, but the organisation also hires for potential, with full training provided in systems, processes, and production workflows. For someone proactive and ambitious, there is a clear pathway to progress into a more senior operational or office management position within 12–18 months. Key Responsibilities Administration & Coordination • Process daily customer and contract orders using internal systems (including Sage 50)., • Maintain accurate digital and physical records for purchase orders, measurements, and despatch documents., • Update shared dashboards and operational trackers across OneDrive (Production Reports, DSAR, Delivery Note logs)., • Monitor and respond to incoming emails related to national contracts and internal communications., • Support clear information flow between tailoring, cutting, and production teams. Production & Operational Workflow Support • Prepare and issue production tickets for the cutting team and assist with weekly scheduling., • Work with senior stakeholders to agree achievable delivery timelines and adjust priorities., • Assist with Bills of Materials (BOM), ensuring all components are correctly allocated., • Support logistics, stock movement, and overall workflow management across the business. Contract & Compliance Management • Process and update orders via procurement and supplier portals (training provided)., • Generate and upload Advice Notes (ASNs), Delivery Notes, and Invoices to ensure full traceability., • Check accuracy of service numbers and other compliance requirements. General Office & Operational Support • Oversee office supplies and general administrative resources., • Assist with diary management, scheduling, and operational appointments., • Support invoicing and fulfilment for corporate, heritage, and public-sector clients. Essential Skills & Experience • Experience in operations, administration, or production support., • Highly organised and detail-driven — able to manage multiple processes simultaneously., • Strong Microsoft Office and Excel skills; confident working with large datasets and complex trackers., • Excellent communication skills, both written and verbal., • Comfortable working in a fast-paced, hands-on environment., • Proactive, adaptable, and confident in identifying and solving issues early. What the Organisation Offers • Clear progression opportunities into operational leadership or office management., • Training across internal systems, supplier portals, and production processes., • 25 days’ annual leave plus bank holidays., • A collaborative, purpose-driven team environment serving prestigious national and international institutions., • The opportunity to build a long-term career within a unique heritage manufacturer.

I’m supporting a fast-growing UK DTC ecommerce business to hire a Customer Service Manager to take ownership of the customer journey and lead an overseas customer service team. This is a hands-on role with real scope and autonomy, ideal for someone who enjoys improving CX, building processes, and adding commercial value as a business scales. The role • Lead and develop an overseas team of Customer Service Agents, • Own the end-to-end customer journey, with a strong focus on retention, • Oversee CX, returns, reshipments, fulfilment issues and customer reviews, • Manage customer service across Shopify, Amazon and TikTok Shop, • Introduce clear reporting, metrics and insight to support decision-making, • Act as the go-to owner for customer experience, reporting directly to the Founder About you • Experience in a DTC ecommerce environment (food, drink, nutrition, supplements or similar), • Comfortable managing offshore or remote teams, • Confident working across multiple ecommerce channels, • Systems-led, organised and commercially minded, • Keen to take ownership and make a visible impact Location UK based. London preferred but not essential. Hybrid working, with flexibility for the right person.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. Job Purpose: We are seeking a Buyer, Home to join Liberty and shape a buying strategy that delivers sales and profit growth across all channels. You will curate a distinctive, commercial and press-worthy Home edit that reflects Liberty’s heritage and creativity, working closely with Merchandising, Customer Insight and Retail to ensure ranges resonate with our customer and maximise retail space. Key Responsibilities: • Define and deliver a compelling product and brand strategy in partnership with Merchandising, Retail, Customer Insight, Ecommerce and Marketing, ensuring a unique, commercial and press-worthy offer that meets sales and margin targets within agreed OTB., • Own supplier negotiations across cost, delivery, payment terms, RTVs, staffing contributions and marketing support to maximise profitability and minimise risk., • Plan and optimise floor layouts and brand adjacencies to drive sales density, margin growth and strong commercial performance., • Partner with Merchandising and Ecommerce to deliver the most profitable range online and in-store, maximising re-orders and minimising markdowns., • Work closely with Retail, VM and Merchandising through floor walks and trade reviews to drive action on underperforming areas., • Lead seasonal briefings for VM and Retail, ensuring teams are fully informed and trained on new brands and product launches., • Build strong relationships with suppliers, press and influencers to strengthen Liberty’s market position and press presence., • Continuously research the market to source new brands and products that reinforce Liberty’s point of difference and relevance., • Lead, develop and succession-plan the buying team, supporting progression and performance., • Represent Liberty at key trade fairs, fashion weeks and industry events, maintaining a strong personal and brand presence. About You: • Strong buying background with a minimum of 5 years’ experience within a fast paced multi-channel department store., • Deep understanding of global and local markets, categories and product, with a strong instinct for trends and when to step away., • Highly commercial and analytical, with strong attention to detail and the ability to interpret data, product feedback and market insight., • Confident leader with a proven ability to coach, develop and manage teams through periods of change., • Clear, credible communicator who works effectively across all functions., • Strong critical thinking, problem-solving and project management skills., • Highly organised, able to self-manage, multitask and perform in a fast-paced, high-pressure environment., • Solid knowledge of buying processes and best practice.

Job Description We are looking for a Senior Wholesale Operations Manager (Maternity Cover) to oversee end-to-end wholesale operational performance, ensuring that orders, logistics, inventory, and partner relationships run efficiently and profitably. You will be responsible for order processing, distribution, customer service, and operational excellence across global wholesale accounts. The role requires a highly analytical, commercially aware operator who can optimise processes and support strategic growth initiatives. The role is hybrid and based 3 days a week in our Soho office, and 2 days working from home. Reporting to the Sales Director EMEA. Responsibilities Wholesale Operations Management • Oversee EMEA Wholesale fulfilment and logistics, including shipping, export documentation, bookings and portal management. Ensuring timely and accurate delivery to wholesale partners., • Manage and maintain wholesale orders, including amendments, swaps, returns and cancellations., • Manage open order book, ensuring prebook orders are delivered without issue within the shipping window and ensuring immediate delivery of ATS orders., • Weekly presentation of open order book to Sales team, providing full visibility of order status and resolving any issues to prevent delays. Account & Partner Management • Operational lead for all partners and agents, providing shipping and fulfilment information in a timely manner., • Develop and maintain strong relationships with wholesale partners and agents., • Support sales teams with operational insights, order book analysis, and partner performance reporting., • Onboard new wholesale partners and ensure terms and conditions are agreed to. Logistics & Supply Chain Coordination • Partner with our UK and EU 3PLs to ensure on-time shipment performance., • Resolve escalations related to logistics delays, compliance issues, routing guide violations, and quality concerns., • Monitor international shipping documentation, customs requirements, and compliance standards. Data, Reporting & Systems • Own wholesale KPIs: OTIF, returns, deductions, order accuracy, and inventory., • Improve system workflows in our ERP system, NetSuite., • Collaborate with Finance team to ensure on time payment. Assisting with invoicing, credit memos, POD requests and dispute resolution. Strategic & Cross-Functional Work • Drive operational readiness for new product launches, channel expansion, and new distribution partners., • Lead or support key projects, such as system upgrades, automation initiatives, and 3PL transitions. Team Leadership • Lead, develop, and mentor a team across order management, wholesale service, and operational planning., • Build a high-performance culture with clear KPIs, coaching, and continuous improvement. Required Qualifications & Experience • 6+ years in wholesale operations or a related field., • Strong experience working with wholesale partners (large retailers, distributors, or international accounts)., • Proven success in managing order-to-cash processes and improving operational KPIs., • Advanced proficiency with ERP systems., • Strong analytical skills with ability to interpret data, forecast, and present insights. Skills and Competencies • Exceptional operational planning and problem-solving ability., • Strong leadership, communication, and stakeholder management skills., • High attention to detail with excellent organisational skills., • Resilient, adaptable, and comfortable working in a fast-paced environment., • Strong commercial understanding and ability to balance service, cost, and revenue.

Administration Assistant Location: North London Hours: Full-time, Monday to Friday (8:00 AM – 4:35 PM) About the Organisation This role sits within a highly prestigious British heritage manufacturer specialising in bespoke military, ceremonial, and public service uniforms. The organisation supplies some of the UK’s most respected institutions - including national ceremonial bodies, historic estates, major public services, and international clients. Renowned for its craftsmanship, tradition, and attention to detail, the business combines heritage tailoring with modern production processes. Joining this team means becoming part of an exceptionally skilled and respected manufacturing environment rarely accessible to those outside the industry. The Opportunity This is a hands-on, fast-paced administrative and operational support role positioned at the centre of a busy production facility. You will work closely with senior operational leaders across the full order lifecycle - from order processing and scheduling to despatch, invoicing, and contract coordination. The organisation is not solely hiring for experience; they are hiring for potential, proactivity, and ambition. Full training is provided in specialist systems and processes, making this an excellent entry point for someone seeking real operational responsibility and long-term growth. For the right person, this role offers a clear pathway to progress into an Office Manager or Operations leadership role within 12–18 months, with further professional development as the organisation continues to expand. Key Responsibilities - Administration & Coordination • Process daily customer and contract orders using internal systems (including Sage 50)., • Maintain accurate digital and physical records of purchase orders, measurements, and despatch documentation., • Update shared reports and trackers across OneDrive (e.g., Production Reports, DSAR, Delivery Note logs)., • Monitor and respond to incoming contract emails., • Facilitate clear communication between tailoring, cutting, and production teams to ensure order accuracy. Production & Operations Support • Prepare and issue production tickets and assist with weekly production scheduling., • Liaise closely with the Production Manager and Head Cutter to confirm achievable delivery timelines., • Assist with Bills of Materials (BOM) and allocate correct stock for fabrics and trimmings., • Track fittings, alterations, collections, and outstanding actions, keeping all systems up to date., • Support logistics coordination and general factory workflow management. Contract Management • Process and update orders via procurement and supplier portals (training provided)., • Prepare and upload Advice Notes (ASNs), Delivery Notes, and Invoices to ensure traceability and timely payments., • Verify accuracy of service numbers, regiments, and contract codes across all orders. General Office Support • Manage factory supplies, stationery, and general administrative resources., • Assist with diary management, scheduling, and appointments for management and production teams., • Support invoicing and fulfilment for various corporate and heritage contracts. Essential Skills & Experience • Experience in administration, operations, or production support., • Highly organised, detail-oriented, and confident managing multiple workflows., • Competent with Microsoft Office and Excel, able to work with large datasets and detailed reports., • Strong verbal and written communication skills., • Able to work collaboratively within a small, fast-paced team and independently when required., • Proactive, adaptable, and a confident problem solver. What the Organisation Offers • Genuine opportunities for progression into management and operational leadership., • Comprehensive hands-on training across systems, procurement portals, and production processes., • 25 days of annual leave plus bank holidays., • A collaborative, purpose-driven environment serving some of the country’s most prestigious institutions., • The chance to work within a unique heritage craft organisation where few roles of this nature become available. Job Types: Full-time, Permanent Work Location: In person

About Natoora Natoora started close to 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents. Our mission is clear: to fix the food system at scale by reinstating flavour, nutrition and transparency, all while safeguarding the health of our soils. Experts in sourcing flavour-first, seasonal fruits and vegetables, we work with hundreds of kitchens and some of the most exciting and influential chefs in London, New York, Miami, Copenhagen, Paris, and Melbourne. However, our commitment to creating a better food system also extends beyond professional kitchens to a strong community of home consumers across the US and the UK. From chefs to home cooks to schoolchildren, we want to empower everyone to make better food choices and become informed drivers of change. Our goal is to create a more meaningful and responsible food system that preserves seed varieties, growing techniques and traditions that are threatened by modern industrial farming and supermarket culture. About the job To further our mission of leading a revolution in the food system, we are looking for an experienced Head of Demand Management for our UK headquarters to lead the buying operations for all of the UK business. With proven experience in demand management at scale, you will be responsible for forecasting, planning and managing the demand, purchasing, and inventory of all of our products. The UK market is our longest established and largest business and therefore you will be integral to our success and further growth in the region. Strategically minded and with a great ability to analyze data and effectively act on it, you will be able to influence outcomes effectively, while developing the demand management team. You will be working closely with other departments to ultimately ensure the optimal availability of products at all times. Our ideal candidate will be extremely organised and have outstanding analytical capabilities. You will possess a growth mindset and be able to demonstrate remarkable work ethics, the skills to plan effectively, and a passion for achieving results. The ability to enjoy the challenges of a fast growing business and working effectively with others will be a key asset to be able to succeed in the role. Key responsibilities: • Own the demand and forecast planning across all categories and product, • Using all available data, manage systems and intelligence to achieve KPI targets for availability, product waste and customer fulfilment, • Management of key SKU and supplier data to ensure production of accurate purchase orders, • Manage and execute all purchase orders daily in accordance with company ethos, buying guidelines, demand plan, inventory levels, and KPI targets, • Building strong trading and supplier relationships, managing the performance of your supply base through effective reviews and SLA management, • Actively drive the evolution of the forecasting system and methodologies, • Further developing the Demand Management team You: • A successful track record in an FMCG or commercial supply chain environment, in a demand management or similar role, • Strong analytical skills, with proven ability to interpret numerical data, and apply forecasting methodologies, • Proactive, strong communicator in all forms and at all levels, with experience of 3rd party vendor management, • Excellent Computer skills, as well as excellent proficiency in Microsoft Office (particularly Microsoft Excel), • Ability to work under pressure, maintaining accuracy and keeping to deadlines, • Ability to influence effectively and build constructive working relationships across the business to support a 24/7 business operation Perks: • Natoora produce at a significant discount, • Your birthday off (after probation period), • Lunch, • Kitchen stocked by our own growers and producers Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing . Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.

Senior Operations Coordinator (French & English Speaking) London | Hybrid (4 days office / 1 day WFH) European Operations | Apparel / Consumer Goods We’re seeking a Senior Operations Coordinator to support the European business of a major global performance and lifestyle brand. This role is perfect for someone who thrives in fast-paced operations and can manage the full order lifecycle from inbound stock through to customer delivery. Fluent French and German are essential as you’ll work closely with partners, distributors, and internal teams across Europe. What you will do: • Coordinate inbound logistics and support accurate stock receipt, • Manage full order lifecycle: entry, allocation, shipment & delivery, • Liaise with Digital, Wholesale & Distributor sales teams, • Work with 3PLs to secure delivery slots and ensure on-time fulfilment, • Maintain accurate SAP data and reconcile inventory, • Prepare shipping documents and ensure compliance requirements are met, • Track KPIs, support reporting, and contribute to continuous improvement What you already be able to do: • Fluent in French & English, • Strong background in operations, order management, logistics, or supply chain, • Experience with SAP and strong Excel skills, • Knowledge of customs, Incoterms, import/export processes, • Excellent communication & stakeholder management skills, • Highly organised, detail-driven, and proactive in solving problems, • FMCG or apparel experience is a plus Why this one: • High-impact role within a growing European operations team, • Exposure to multiple functions and 3PL partners, • Opportunity to shape processes and drive efficiency, • Supportive team environment with hybrid working

Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment. The Role We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board. Key responsibilities include: • Leading and managing the Operations team, assessing workloads and allocating accounts, • Managing and developing the team through weekly catch-ups and tailored development plans, • Managing the full operational process, responding to follow-up queries and customer needs, • Maintaining strong working relationships with warehouse partners and improving fulfilment processes, • Updating warehouse teams on B2B requirements such as kitting and reworks, • Overseeing order fulfilment, export documentation, and compliance paperwork, • Acting as the point of escalation for urgent issues and key projects, • Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration), • Supporting credit control with account reconciliation, • Working with the Ecommerce team to resolve stock/order issues and reduce web errors, • Creating reports to monitor open orders and support wider business decisions, • Providing weekly updates on operational performance and ongoing projects, • Supporting Sales teams across various territories and planning seasonal product launches, • Driving the S&OP process through post-activity evaluations How You’ll Dazzle Us • You’ve got proven experience managing operational teams within a fast-moving business, • You’re a strong communicator who builds trusted relationships across departments, • You thrive under pressure, love improving processes, and have a sharp eye for detail, • You’re confident using ERP systems (such as SAP or Business Central), • You take ownership and have a proactive, solution-focused mindset, • You’re comfortable reporting to senior leadership and contributing to business-wide strategy, • Your time management and organisational skills are second to none, • You’ve got experience working across B2B, wholesale and ecommerce functions

Key RESPONSIBILITIES • Own the UK production planning processes & systems, delivering optimised daily, weekly, and monthly supply schedules based on demand, projects, capacity constraints and KPI targets, • Act as key integration point between supply chain, manufacturing and technical teams to ensure exceptional product availability for customer order fulfilment, whilst minimising downtime, costs from inefficient processes and slow-moving/obsolete products, • Set, monitor and publish key metrics on performance such as DoI, plan stability & adherence, resource utilisation and output efficiency to identify trends, optimise processes and workloads, • Manage, motivate, set objectives and develop a team of five production planners supporting alignment and delivery of Group & UK targets on a local operations execution level, • Collaborate closely with procurement and UK sites to maintain continuity of daily operations and contractual alignment on key commodities such as oils & potatoes, • Provide prompt and data-driven feedback to Customer Services on potential risks, root cause analysis, and corrective actions supporting the customer OTIF (On-Time In-Full) reporting. Actively propose improvements and offer solutions to mitigate risks., • Act as a point of escalation to immediately address any plan failings or anticipated risks to service, • Drive the integration and adoption of Europe Snacks processes, systems and ways of working, • Utilise and improve existing ERP / MRP / MPS / reporting and scheduling systems (e.g. SAGE X3) and regularly audit all planning data, including master data, for accuracy and compliance, • Support inventory checks and month/year-end reporting processes, • Project inventory levels adjusting plans with make-to-order and make-to-stock models to achieve optimal stocks, • Lead and participate in cross-functional meetings to align on priorities, resolve issues, and improve service levels, • Set up processes for products sourced or transferred inter-site within the group so they are planned, plans are communicated and executed with sufficient lead times to achieve successful customer fulfilment, • Ensure team members are appropriately trained and organised to provide sufficient cover across UK sites, • Develop the tracking and forecasting of commodities usage & PPV, publishing analysis to ExCo, S&OP and other stakeholders, • Proven experience in production planning of a multi-line manufacturing operation within the food or beverages industry, • Good communicator with the ability to form and maintain good relationships with internal and external stakeholders, • Demonstrated ability to lead, develop and motivate a small multi-site team, • Strong interpersonal, negotiation and influencing skills, • Commercial and financial awareness with an understanding of the supply chain and manufacturing workflows’ impact on business, • Strong analytical, planning and problem-solving skills, • Detail-conscious and numerically accurate, • The ability to remain calm under pressure, prioritise workloads and deliver to tight deadlines, • Ability to identify trends and draw actionable insights from data sets, • Continuous improvement mindset, • Excellent organisational skills QUALIFICATIONS: • 7 years of relevant experience using MRP / MPS or other production planning systems, • Minimum 5 years of planning/scheduling team management experience, • Experience in ERP / MRP (SAGE X3, SAP, Oracle or similar) essential, • Experience with production scheduling software preferred, • A degree in a related field is preferred but not essential

As Demand Planner you will play a pivotal role in managing the forecasting and demand planning activities for our company. You’ll work closely with the product team to plan new season product launches, and with the sales team to ensure we are ordering and holding sufficient stock to enable us to maximise all sales opportunities whilst also highlighting the seasonal best & worst performers. You’ll have a strong analytical ability, be familiar working with large data sets and a high number of SKU’s, and have the ability to cultivate collaborative relationships with key stakeholders. We are looking for someone with excellent demand planning experience who thrives in a fast-paced role, has a commercial mindset, and is team and results focused. Responsibilities will include: • Work with stakeholders to build forecast plans for Wholesale and Digital channels, • Plan new product launches with demand forecasts and detailed analysis to anticipate customers promotions, market trends and seasonal variations, • Successfully run planning tools with sales, stock and intake information, and ability to identify errors and anomalies, • Manage SKU’s actual and target inventories of key lines, working closely with the Operations team to minimise weeks cover & maximise stock turn, • Prepare information for seasonal/monthly/weekly forecast meetings to review forecast accuracy, current ROS vs Wks Cover, seasonal fulfilment and in-season % sell-out, • Identify opportunities to optimise inventory and meet customer demands across all channels, • Reviewing slow moving stock and proposing items that could be eligible for special promotions or clearance, • Ad hoc analysis across the planning team to support overall objectives, • Reallocations of stock between customer orders, • Advanced use of Microsoft excel with a strong reporting background, • Solid experience of inventory management and forecasting, • Omni-Channel experience is preferable, • Knowledge and understanding of USA market an advantage, • Experienced working with ERP Planning tools and data analytics. Knowledge of Oracle Net Suite would be advantageous, • Excellent multi-tasker who isn’t afraid of a challenge, • Commercially savvy, being creative but also have an analytical mindset, • Strong judgement, drive and influence, • Hard working, self-motivated and great communicator, • Great communication skills & a calm temperament under pressure Location - South Wimbledon Benefits - Private Health Care. Hybrid working (minimum 2 days per week in the office) Salary - £30,000 - £40,000 dependent on experience

Position: Central Operations Manager Salary: Up to £50,000 plus bonus + benefits Location: North London This is an exciting opportunity for an Operations Manager to join the UK’s largest self-storage group. As a platinum accredited investor in people, this is a place where colleagues love to work. They strive to ensure that every colleague feels like a valued member of the friendly and supportive team. You will be responsible for controlling and managing costs to deliver efficient operational support to ensure business continuity. The role proactively supports and assists colleagues in head office and in our stores, enabling them to carry out their roles efficiently and thereby ensuring the smooth and effective operation of the business. About you • Proven experience in a fast-paced, commercial environment., • Strong purchasing and negotiation skills with commercial awareness., • Excellent communication and stakeholder management., • Highly organised, detail-oriented, and able to manage multiple priorities., • Professional, pragmatic approach with flexibility to travel (UK and occasional Europe)., • Cost control - Proactively looks for new ways to improve efficiency and value in order to save company costs, • Budgeting – Takes full responsibility for the Central Operations budget and invoicing processes, • Insurance – Manages all renewals and act as main contact with insurers, • Sustainability – Leads on environment sustainability in areas such as sustainability reporting and data collection, decarbonisation and water/waste management as well as GHG and ESOS compliance, • Communications – Monitors levels of communication between head office and operations ensuring they are succinct to ensure colleagues are kept informed of all relevant information, • Fleet management – Manages the fleet of company vehicles, including tax, MOT, insurance, servicing and repairs, • Debtor sales – Manages the Debtor sellers and processes, • New store opening –Takes responsibility for order fulfilment, stock management, product sourcing, and all site preparation tasks following handover from the construction team in order to open the store on schedule, • Store closures – Liaises with customers to manage the customer transfer process. Manages the removal and disposal/redistribution of all items such as fixtures, fittings and inventory, • Policy and procedure - Maintains key operations policies and procedures to operate safely and effectively and in line with relevant legislation To find out more about this role please contact Oli Coote on +44 (0) 203 757 5000

Strategy & Operations Manager-Consumer Brand.I’m partnering with a fast-growing consumer brand looking for a commercial, strategically minded operator to take end-to-end ownership of operations — spanning supply chain, product lifecycle, fulfilment, and customer experience.I'm lookin

Junior Logistics Manager We’re looking for a Junior Logistics Manager who thrives in fast-moving environments and has the drive and initiative to keep things on track. This role is central to keeping stock flowing smoothly and accurately through the business — from inbound shipments with our 3PL, through to wholesale fulfilment, supporting stores and e-commerce with inventory, and maintaining the integrity of our systems. It’s an exciting, hands-on role with the chance to collaborate with teams across the business and see the direct impact of your work. The ideal person will combine strong logistics, systems, and Excel skills with a commercial, customer-focused mindset. They’ll be proactive in spotting issues, confident in communicating with colleagues and partners, and meticulous about getting the details right. We’re looking for someone who is flexible, able to adapt to shifting priorities, and motivated to take ownership of processes, suggest improvements, and play a key role in how we continue to refine and scale our logistics operations. Responsibilities Inbound Shipments • Lead inbound shipments with our 3PL, including arranging freight, preparing paperwork, and ensuring timely receipt in SAP., • Produce and maintain inbound reporting, leveraging Excel to track lead times, highlight exceptions, confirm receipt, and keep teams updated on availability and risks. Wholesale Logistics • Manage global wholesale order fulfilment with the 3PL, ensuring packing, shipping, and documentation meet client requirements., • Keep POs, allocations, and shipments aligned in SAP; escalate issues before they impact delivery., • Own weekly wholesale fulfilment reporting, leveraging Excel to provide visibility of open orders, shipment status, and risks, and to highlight delays or issues early. Store & E-commerce Stock Support • Support retail stores and the e-commerce channel with inventory needs, including adjustments, availability checks, and troubleshooting., • Process and resolve stock adjustment requests in a timely and accurate manner., • Monitor compliance with correct stock movement processes and escalate issues when needed. Systems & Stock Integrity • Take ownership for maintaining accurate stock records across channels by following correct processes and ensuring transactions are recorded properly in SAP., • When discrepancies arise, investigate and correct them where possible, escalating quickly if further support is needed., • Support head office teams with monthly stock checks/audits and provide accurate stock information during Finance audits. General Support • Support wider business activities (e.g. pop-ups, trunk shows, projects) with logistics expertise, and be willing to pick up ad hoc tasks such as shipping, product loans, or packaging when needed. Ideal Candidate • Ownership mindset: takes responsibility for tasks end-to-end, not just “doing what’s asked.”, • Strong communicator: clear, concise, and proactive in keeping colleagues and partners informed., • Excellent attention to detail: accuracy comes naturally, and errors are spotted and corrected early., • Proficient in Excel: confident using XLOOKUPs, pivot tables, SUMIFs, and creating clear reports to track stock and shipments., • Systems-led thinker: comfortable working with ERP/WMS platforms (SAP experience an advantage), curious about how systems and processes connect, and quick to notice when something doesn’t look right., • Organised and reliable: able to prioritise workload, balance competing deadlines, and keep things moving under pressure., • Commercially aware: understands the downstream impact of logistics decisions on wholesale partners, retail stores, and the customer experience., • Collaborative: works well with colleagues across departments, from warehouse teams to finance and creative. Experience • Background in fashion, retail, or consumer goods logistics., • Experience shipping to wholesale partners or within a retail business., • Comfortable working with international partners and with a solid understanding of customs documentation and requirements., • Hands-on experience collaborating with 3PL partners. Equal Opportunities Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know. Thank you for your interest in Anya Hindmarch. Unfortunately, due to the volume of interest in the role we cannot get back to every applicant, however we will be in touch by email if your application is selected beyond initial screening. Thank you and best wishes, The People Team

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. We are looking for a Full-Time Sales Associates with luxury retail experience to join our fabulous Womenswear department. We have a unique mix of both UK home grown designers and everyone’s favourite designer classics. Candidates will be expected to demonstrate excellent product knowledge. You will deliver the most exceptional customer service and maximise sales at every opportunity. The ideal candidate will have a proven track record in achieving sales results and a background in luxury retail. Full - time What we would love to see from you: • Strong communication skills., • Jewellery or fashion retail experience, • The ability to prioritise while handling multiple tasks., • A high level of customer service., • The ability to work with a diverse client base in a fast paced changing environment, • An ability to sell and reach sales targets., • Exceptional knowledge of niche and established Womenswear brands., • Relevant experience in department specific sales role.

Department: Commercial Reports to: Head of E-commerce & CRM Office: Hybrid, 3 days in head office Location: Hackney Wick Company: Percival Menswear is a contemporary British fashion brand based in London, known for its distinctive blend of classic style and modern design which combines quality craftsmanship, subtle detailing, and versatile functionality. The brand has developed a loyal following for its effortless approach to smart-casual dressing, offering everything from elevated everyday essentials to statement outerwear. With a strong digital presence and growing global community, Percival operates through its ecommerce platform and physical stores in Soho, and Spitalfields, London, alongside select retail partners. Collaborations with high-profile creatives, and brands (including Champion, Guinness, and Campari) have cemented its reputation as one of the UK’s most exciting names in contemporary menswear.Role Overview: We’re seeking a highly motivated and detail-oriented Senior E-commerce & CRM Executive to join our dynamic team. The ideal candidate will be a key player in the team, optimising the company’s growing, global online presence across Shopify to maximise sales, customer engagement, and brand visibility. This role involves assisting with daily website management, digital merchandising, performance analysis, CRM execution, and coordination with cross-functional teams to ensure a seamless online shopping experience in line with brand standards; utilising Shopify and various tools in our tech stack to drive sales, enhance the overall customer experience, and improve CVR. This is a high-impact role operating at the crossroads of data, technology, marketing, and customer experience, and we’re excited to find the perfect candidate to join the team. Tasks Include: Website Management: • Maintain and update product listings, pricing, and content, • Monitor site functionality and tech stack, coordinating with our developers to resolve issues, • Implement promotional campaigns, homepage updates, and seasonal refreshes, • Track and report on key ecommerce KPIs, • Analyse customer behaviour to identify growth opportunities and improve user experience, • Assist in ensuring smooth order fulfilment and issue resolution, • Manage on-site search and recommendations to enhance product discovery, • Develop and execute on-page SEO strategies to increase organic visibility and traffic., • Liaise with SEO agency to conduct keyword research for product titles, descriptions, and landing pages., • Collaborate with content and marketing teams to ensure consistent keyword usage across all digital touchpoints, • Coordinate and implement email and SMS campaigns, • Support our loyalty programme, retention initiatives, and personalised promotions The ideal candidate: • 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets, • A strong DTC background in e-commerce/CRM/digital marketing, preferably in fashion and retail, • Proficient in Shopify, • Experience with A/B testing tools, Rebuy, Yotpo, Tagalys, Ometria/Klaviyo, and Attentive preferred, • An organised project manager with excellent communication and interpersonal skills, • Strong analytical skills and proficiency in using analytics tools to derive actionable insights, • Expert in accurate and efficient data capture, ensuring data integrity across multiple systems, • Detail-oriented with the ability to multitask and meet deadlines in a fast-paced environment, • Genuinely enthusiastic in e-commerce trends that pushes boundaries, sparks conversation, and captivates audiences, • A proactive attitude, willingness to embrace challenges, and a relentless drive for excellence are essential, • Interested in industry best practices and emerging technologies Benefits: • Access to a free gym, • Quarterly clothing allowance, • 33 days annual leave for full-time employees (25 days holiday + 8 bank holidays), • Pension Scheme, • Cycle to Work Scheme, • Employee Assistance Programme (EAP), • Regular socials, karaoke skills beneficial, • Competitive salary Percival Menswear is an equal opportunities employer, committed to building a team that reflects the diverse communities we’re part of. We value individuality, welcome different perspectives, and believe that a varied mix of voices strengthens who we are and the work we do. We do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from underrepresented groups, including minorities, LGBTQ+ candidates, and individuals with disabilities. If you bring passion, talent, and a point of view, we’d love to hear from you.

The Company Dinçer Logistics provides logistic solutions ranging from warehousing and storage services to transport, raw material supply to end-user services, and from e-commerce to contract logistics. Among the most renowned logistics operators in Turkey, Dinçer Logistics provides a flawless service, The company is based in Istanbul, Turkey, with a distribution network spread over 81 provinces of Turkey and 6 countries in Europe. Role Overview In this role the successful Business Development Manager will be responsible foe actively sourcing new businesses and helping to develop other business activities with the Company with the objective of increasing revenue and improving profitability. Your role is imperative to building new business relationships that will ultimately lead to expansion of the business nationwide. Key Responsibilities • Sales: Explore and identify new business tendering opportunities in order to secure and grow the business., • Networking: Participate in targeted networking events and conferences to make new business connections., • Promotion: Of the Dincer working model using most appropriate features and benefits based on clients needs with a tailored solution., • Identify business areas: Active search for short- and long-term business opportunities through tenders., • Sales Plan: Creation of a local business sales plan and expansion of the local presence for all logistics and service offerings., • Increase sales: Establish the local value proposition and work closely with the product organisation to increase sales and optimise P&L for the product., • Tenders: Responding to tenders and requests for information in a timely manner, • Coordination: Organise teams globally across functions, products, and geographies to improve the overall customer experience., • Contract Compliance: Ensuring effective contract fulfilment and implementation of new business relationships., • Announcement of the company to local decision-makers in the country and globally who have an influence on the outcome of international tenders., • Strategic planning: Align business development to gain access to decision-makers, stakeholders, and other influencers across the client organisation. Skills Required • 3+ years of business development experience, • Proven track record in sales and business development, • Excellent communication skills and negotiation skills, • Ability to work in high pressure, fast paced environment Requirements • Bachelors Degree in Business Administration or related field, • Sales experience record in logistics or supply chain, • Proven successful experience in developing new business and expanding client base warehouse/logistics/transportation, • Ability to Travel if required In return, you will be part of a forward thinking team that contributes to digitalisation within the logistics industry. We offer great career opportunities in an internationally growing company with a team full of highly motivated, passionate and talented colleagues that play a crucial role in shaping the future of our company. Want to be part of our team?

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. We are looking for a Full-Time Sales Associates with luxury retail experience to join our fabulous Womenswear department. We have a unique mix of both UK home grown designers and everyone’s favourite designer classics. Candidates will be expected to demonstrate excellent product knowledge. You will deliver the most exceptional customer service and maximise sales at every opportunity. The ideal candidate will have a proven track record in achieving sales results and a background in luxury retail. What we would love to see from you: • Strong communication skills., • The ability to prioritise while handling multiple tasks., • A high level of customer service., • The ability to work with a diverse client base in a fast paced changing environment, • An ability to sell and reach sales targets., • Exceptional knowledge of niche and established Womenswear brands., • Relevant experience in department specific sales role.

We’re a fast-growing, founder-led Gen Z fashion brand are on an exciting scale-up journey. As Operations Manager, you’ll be the engine behind the brand — translating the founders’ vision into seamless, commercially sound execution across logistics, warehousing, and day-to-day operations. This is a hands-on, high-impact role for someone who thrives in a fast-paced ecommerce fashion brand environment and knows how to bring structure, clarity, and scalability without killing creativity. You’ll work closely with the founders and senior stakeholders to build operational foundations that support growth in the UK and internationally. Operational Leadership • Execute the operational roadmap in line with the founders’ nd CEO vision and growth plans, • Act as the central point of coordination across logistics, warehousing, customer experience, and head office operations, • Introduce processes, systems, and KPIs that enable scale while remaining agile Logistics, Warehousing & 3PL • Manage relationships with 3PL partners and warehouses (UK and international), • Oversee inbound, outbound, and returns operations to ensure speed, accuracy, and cost efficiency, • Continuously review and improve logistics performance, SLAs, and cost structures Ecommerce & International Growth • Support ecommerce operations end-to-end, working closely with trading, CX, and tech teams, • Partner on international expansion, including cross-border logistics, shipping, and fulfilment strategies, • Ensure operational readiness for new markets and increased order volumes Financial & Commercial Ownership • Own operational P&L, budgeting, forecasting, and cost control, • Analyse costs, margins, and efficiencies, identifying opportunities to optimise profitability Head Office Coordination • Act as the operational hub across teams, ensuring clear communication and accountability, • Motivate and ensure all departments are working as efficiently as possible whilst maintaing a strong team culture, • Support founders with operational decision-making, reporting, and execution, • Help build scalable ways of working as the team grows About You • Proven experience as an Operations Manager / Operations Lead/Operations coordinator within an ecommerce fashion or lifestyle brand, • Commercially sharp, with hands-on experience managing P&L, budgets, and costing, • Comfortable working closely with founders in a high-growth, fast-moving environment, • Proactive thinker, 'go getter' attitude, • Highly organised, data-driven, and solutions-focused, • A calm operator who can bring structure without slowing momentum

Company: Hello Klean is an indie beauty brand based in London, focused on developing beauty solutions for hard water. We have sold over 500,000 products and were featured on BBC Dragons’ Den in 2023. With 700% growth in the last two years, we are on track to becoming a £100m global beauty brand. Job Overview: We seek a highly motivated and detail-oriented Senior E-commerce Executive to join our dynamic team. The ideal candidate will manage and optimise our online presence across Shopify and Amazon platforms. This role requires a deep understanding of e-commerce operations, digital marketing, and proficiency in utilising Shopify and Amazon tools to drive sales and enhance the overall customer experience. Who You Are You know DTC. • You have a background in digital marketing/e-commerce. You know Shopify and Amazon. • That’s the channel you will be working on;) You’re analytical. • You like drawing insights from statistics. Efficiency & consistency comes hand in hand. • You are an organised project manager. This hybrid position requires a presence for a few days at our London office. Responsibilities: Platform Management: • Oversee the day-to-day operations of our Shopify and Amazon accounts., • Ensure product listings are accurate, up-to-date, and optimised for search and conversion., • Implement strategies to increase sales and conversion rates on both Shopify and Amazon platforms., • Conduct regular analysis of sales data, customer behaviour, and market trends to identify opportunities for improvement., • Enhance the overall customer experience by optimising product pages, improving the information hierarchy, and managing reviews., • Generate regular reports on key performance indicators (KPIs) such as sales, conversion rates, operations metrics and customer satisfaction., • Use data insights to make informed decisions and recommendations for continuous improvement. Qualifications: • Proven experience in managing e-commerce operations, specifically on Shopify and Amazon platforms., • Strong analytical skills and proficiency in using analytics tools to derive actionable insights., • Familiarity with Conversion Rate Optimization practices., • Excellent communication and interpersonal skills., • Detail-oriented with the ability to multitask and meet deadlines in a fast-paced environment., • Knowledge of e-commerce trends, industry best practices, and emerging technologies.

E-commerce Manager - TikTok Shop Industry: Designer toys and collectible pieces Location: Canary Wharf, London Office Job type: Full time – Permanent About POP MART POP MART is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate We are seeking a E-Commerce Manager - TikTok Shop! Be our first operator in the EU. Build, lead, and scale TikTok Shop in Europe! We're looking for a sharp, data-driven Trading & Operations Lead to launch and grow our TikTok Shop presence across the UK and Europe. This is a founding hire – you'll take the reins on daily shop trading, optimise operations, and eventually build the local team as we scale into additional EU markets. Responsibilities • Own trading & performance for TikTok Shop UK & EU: test offers, adjust pins, apply urgency tactics to drive conversion., • Lead end-to-end shop ops: product listings, Seller Center, promos/vouchers, and coordination with livestream studios., • Drive continuous improvement: triage issues, refine processes, and spot growth opportunities., • Track performance: build live dashboards, share weekly trade recaps with actionable insights., • Collaborate cross-functionally: work closely with Merchandising, Finance, Content, and Fulfilment teams., • Scale operations: help transition ownership from China to the UK, then expand into other EU-language markets. Required Qualifications • 3–4 years of hands-on TikTok Shop experience – brand or agency side., • Proven ecommerce trading skills – promos, flash sales, and other live commerce levers., • Strong Seller Center knowledge and comfort navigating platform tools., • Deep understanding of TikTok culture, trends, creators, and user behavior., • Data-first mindset: comfortable interpreting CTR, CVR, AOV, and GMV to drive smart optimizations., • Highly organized, proactive, and collaborative across multiple workstreams., • Culturally curious: able to spot and adapt to local customer behaviors across European markets., • Strong collaboration skills with marketing, content, and creative teams to deliver a consistent, high-converting brand presence on Amazon, • Entrepreneurial mindset with leadership capabilities; previous team management or mentoring experience is highly desirable Desirable but Not Essential • Experience in the toy industry or pop culture retail sector., • Familiarity with UK and European retail landscapes., • Understanding of designer toy and collectible trends, particularly in the art toy market., • Additional European languages such as German, French, Italian, Spanish, or Chinese are a strong plus., • Experience in agency or fast-paced startup environments., • Familiarity with creator/affiliate programs or content localisation., • Track record of contributing to international ecommerce expansion. If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. Job Purpose: Our Sales Managers are ambassadors of our brand and custodians of the shop floor experience. With a refined commercial mindset and a deep appreciation for luxury retail, you will lead with presence, purpose and passion. You will inspire exceptional standards of service, cultivate high-performing teams and ensure our customers experience a level of care, knowledge and personal attention synonymous with true luxury. Operating within a dynamic and ever-evolving environment, you will balance commercial performance with artistry, service excellence and brand integrity. Please note, this is a one-year fixed term contract ending in April 2027. Key Responsibilities: • Lead, inspire and develop a high-calibre team of sales professionals., • Create a culture of excellence, engagement and pride in service., • Deliver thoughtful, tailored coaching and training on product knowledge, storytelling and service standards., • Build strong, collaborative relationships across the wider business., • Drive sales performance through a considered and strategic approach to targets and KPIs., • Motivate and reward success, while coaching individuals to continuously elevate their performance., • Oversee floor moves in alignment with brand direction, sell-through and visual excellence., • Provide insightful weekly trade feedback, sharing client insights, successes and opportunities for growth., • Champion clientelling and the Liberty Loyalty programme, nurturing long-term client relationships and delivering a highly personalised, personal-shopper-level experience., • Conduct regular floor walks to ensure impeccable standards across the shop floor, stockroom and team presentation., • Uphold the highest standards of stock integrity, loss prevention and administrative accuracy., • Prepare for and actively participate in stock takes, ensuring precision and accountability. About You: • Proven experience as a Sales Manager within a fashion environment., • Strong understanding of the luxury marketplace, customer expectations and current trends., • A refined eye for visual presentation and an appreciation for craftsmanship and detail., • Commercially astute, with the ability to plan strategically and run departments profitably year-round., • Confident leading and developing high-performing teams with a considered, inspiring leadership style, • Experienced in delivering exceptional, personalised service and building long-term client relationships.

Sales Support Coordinator – Export Documentation Specialist (3 days per week onsite) Hybrid Working | B2B Solutions Are you an organised, proactive professional with a passion for international trade and excellent customer support? We’re looking for a Sales Support Coordinator to join a dynamic B2B team that delivers high-quality solutions across the UK and Europe. This is a key role supporting sales operations with a particular focus on UK and European export law, regulations and documentation — ensuring seamless delivery of orders from order entry through export compliance to shipment. What You’ll Be Doing As a Sales Support Coordinator, you’ll play a crucial part in the end-to-end commercial process, ensuring customer orders are executed efficiently and compliantly: Sales Support & Coordination • Provide proactive support to the sales team and international clients from order receipt to completion., • Manage customer enquiries via email and telephone with professionalism and urgency., • Prepare, review and manage all export documentation in line with UK and EU regulations (commercial invoices, packing lists, certificates of origin, export declarations)., • Ensure compliance with current UK & European export laws and documentation standards., • Work with freight forwarders, customs brokers and logistics partners to support export processes., • Stay up-to-date with changes in trade legislation, advising internal stakeholders accordingly. Order Processing & Systems • Accurately input and manage customer orders in the CRM/ERP system (experience with MS Dynamics is highly valuable)., • Maintain accurate records of export compliance and documentation in line with audit and regulatory requirements., • Monitor and report order status to internal teams and customers. Who We’re Looking For An ideal candidate will have: Strong experience in sales support and export documentation within a B2B environment Knowledge of UK & European export law and documentation requirements Experience with MS Dynamics or similar CRM/ERP systems Excellent communication and organisational skills A proactive, detail-oriented approach with an ability to manage multiple priorities Comfortable working 3 days per week from the London office Bonus / Nice to Have Previous experience in furniture, interior solutions, manufacturing, or project-based B2B sectors Familiarity with international logistics, customs processes and freight coordination • Why This Role Is ExcitingBe at the heart of a respected furniture solutions business shaping workspaces and learning environments across the UK and Europe. fira.co.uk, • Use your export law knowledge to make a real impact on customer satisfaction and operational excellence., • A hybrid work model with flexibility and a supportive sales team environment., • Opportunity to grow in a role that bridges sales, compliance and international operations. If you thrive in a fast-paced commercial environment and enjoy being a key part of cross-functional coordination — especially where export compliance meets customer service excellence — we’d love to hear from you.

Experience working with ERP systems or order management platforms Background in logistics, fulfilment, or delivery coordination Experience handling complaints or complex customer queries Construction or building materials knowledge (not essential. Youll be the first point of contact for customers, a

Supporter Services Manager - Fixed Term - Full Time ID: Job Specialism: Non-FrontlineLocation: IslingtonSalary: £40,949 per annumClosing Date: Friday, 9th January 2026 We're looking for a passionate and strategic Supporter Services Manager to join our Fundraising & Marketing Operations team. This will be a full time, 9 month fixed term position based at our offices in King's Cross, London. The successful candidate will lead a dedicated Supporter Services team focused on delivering excellent customer service, whilst managing our relationships with fulfilment agencies which deliver our income processing and merchandise delivery. The role is a hybrid position with an expectation of minimum two days per week in our central London offices. • Provide clear direction to the team regarding their individual and team based KPIs, • Nurture a productive environment with a culture of continuous improvement, in which the team is encouraged to reach and expand their performance ceiling, • Day to day management of all Engagement Operations third party relationships, including but not limited to Elovate, our primary fulfilment partner., • Continually assess the performance of all third parties against agreed levels, addressing any shortcomings in a constructive manner., • Monitor the performance of third-party fulfilment agencies relative to agreed SLA obligations and intervene as and when required., • Develop and maintain a “Sense brand” for handling incoming communications, to be consistent across communication channel., • Ensure that all supporter communications via phone, email, post or social channels are responded to on brand and within agreed timeframes, • Monitor and, in partnership with the Head of Engagement Operations, update SLAs when they do not reflect a fair balance between organisational ambitions and the reasonable capacity of the team., • Actively engage and build relationships with colleagues across the charity, • Use informal connections and formal briefings to ensure that you are a product expert in all aspects of the Engagement directorate’s work, • Periodically assess our merchandising process, recommending improvements where realistic and achievable, • Work with the Head of Individual Giving and Head of Engagement Operations to develop and implement a program of telemarketing and supporter thanking, • Experience of managing and motivating people in a Supporter Care environment, • Hands on and motivating management style, • Experience of managing multiple priorities whilst ensuring deadlines and SLAs are achieved for you and your team, • Experience of working with response handling and fulfilment partners to deliver on mutually agreed SLAs, • To work closely with the Data team to ensure that our supporter database (currently MS Dynamics) is accurate and up to date., • Experienced and confident using CRM databases, with an understanding of how good data use drives efficient and effective organisational performance. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable. If you require any further assistance, please contact the Recruitment Team on or Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: Precise Location: 101 Pentonville Road, , Islington, Greater London, N1 9LG, United Kingdom