Trabajos customer fulfilment en Reino Unido

When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. • Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field, • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, • Experience managing, motivating, and influencing team behaviors, • Experience demonstrating problem solving and root cause analysis, • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. • Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field, • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, • Experience managing, motivating, and influencing team behaviors, • Experience demonstrating problem solving and root cause analysis, • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

hackajob is collaborating with Moneybox to connect them with exceptional professionals for this role. \n About Moneybox \n At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement. \n Job Brief \n We are looking for an exceptional junior-mid level lawyer, with a strong commercial focus and the appetite to take on broad responsibility. This role offers significant exposure across the business at an important stage of the company’s growth, with a blend of professional variety across commercial, product and data protection work, as well as personal fulfilment. You'll have the autonomy to shape and own your areas of responsibility while building strong relationships across the business. \n Join us in building a legal function that delivers a best-in-class service, collaborating seamlessly with all teams. Moneybox is at an exciting stage of growth, and our Legal Team is closely embedded with the business. We've laid a strong foundation and are now ready to scale up our support as the business continues to scale. This is your chance to directly shape how the business operates, making a tangible impact and contributing to our ongoing success. \n What you'll do \n\n As a key member of the Legal Team, you will: \n • Draft, negotiate and advise on a broad spectrum of commercial agreements, including with IT suppliers (SAAS, AI etc.), general services providers banking partners and sponsorship and marketing partners.\n, • Partner with internal stakeholders on the rollout of new products, processes, and promotions.\n, • Advise on data protection matters, including controller and processor terms, privacy notices and wider DP queries.\n, • Partner with our Compliance Team on regulatory queries. \n, • Draft and update customer-facing terms and conditions and related materials.\n, • Help drive the implementation of legal tech, including AI-assisted contract review and enhanced CLM functionality, to scale the function.\n, • Advise on a broad range of other legal activities, including IP, employment, property, and litigation, as needed.\n, • Provide training and education to the business on legal matters.\n, • Stay up-to-date on relevant legal developments and proactively advise the business on potential impacts.\n, • Work closely with and manage external legal advisors.\n\n Experience and skills \n\n • 2-5 years PQE* lawyer, with excellent legal credentials, ideally having trained at a city law firm. Prior in-house experience at a start-up or scale-up is welcome but not required.\n, • Strong experience drafting and negotiating commercial agreements, particularly IT (including SAAS, reseller agreements, software development and more).\n, • Excellent organisational skills and attention to detail, with a proven ability to juggle and prioritise a large number of competing matters.\n, • Pragmatic approach to advice, with the ability to understand our business and apply an appropriate commercial lens to reviews.\n, • Strong relationship-building and influencing skills.\n, • Excellent communication and negotiation skills, both written and verbal.\n, • Financial services / regulated industry experience is desirable.\n, • Experience with legal research.\n, • Fluency in English. \n *PQE is a guide - your ability and skills are worth more to us than your years qualified.\n\n What's in it for you? \n\n • Opportunity to join a fast-growing, award-winning and super ambitious company\n, • Work with a friendly team of highly motivated individuals\n, • Be in an environment where you are listened to and can actually have an impact\n, • Thriving collaborative and inclusive company culture\n, • Competitive remuneration package\n, • Company pension scheme\n, • Company bonus scheme\n, • Hybrid working environment\n, • Home office furniture allowance\n, • Personal Annual Learning and Development budget\n, • Private Medical Insurance\n, • Health Cash Plan (cashback on visits to the dentist & opticians etc)\n, • Cycle to work scheme\n, • Wellhub subscription to a variety of gyms and wellbeing apps\n, • Enhanced parental pay & leave\n, • 25 days holiday + bank holidays with additional days added with length of service.\n, • This is a hybrid role. Our office is in London, by the Oxo Tower\n

hackajob is collaborating with Sainsbury's DTD to connect them with exceptional professionals for this role. \n We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you’ll realise this is a modern software engineering environment, because it has to be. We’ve made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. \n In a nutshell \n Reimagine what it means to buy from Britain’s most trusted brands. \n At Argos, we’ve always been a bit ahead of the curve. From the iconic catalogue to game-changing click-and-collect, we’ve shaped how the UK shops for decades. Today, our mission is even bolder: to make every buying experience, whether at Argos or Habitat, not just seamless, but remarkable. \n We’re looking for a Head of Product for Instore - a visionary product leader to drive the future of our Instore experiences for both customers & colleagues, the Retail core that underpins Argos and Habitat’s physical presence and market-leading immediacy collection proposition. \n This is where technology meets retail innovation and brilliance. \n You’ll lead the teams that make sure every customer & colleague interaction, from a customer quickly collecting their latest order through to colleagues putting stock away in the most efficient places – it needs to feel effortless, reliable and fast. And you’ll do it at serious scale: \n • >1k stores or collection points across the breadth of the UK \n • No.1 Click and Collect retailer in the UK \n • Tens of millions of orders a year \n • A large collection of technologies and services from Kiosks to Tills and Colleague Apps to Core stock infrastructure \n But this isn’t just about running a great Instore product team. It’s about reinventing what’s possible. \n We’re growing our range and deepening our relevance by embracing stockless models, partnering with suppliers to offer more choice without holding physical inventory. You’ll be key to building the product experiences and systems that make that work for Argos’ retail points of presence and technologies. \n You’ll also lead across three core product domains: \n • Instore Discovery & Transactions – kiosks, Pay at Browse (instore tablets) and manned tills \n • Collection & Returns – kiosks, colleague capabilities \n • Colleague Tooling & Apps – all the technologies supporting colleagues from the e2e management on running a successful Argos store/collection point \n You’ll thrive here if you: \n • Love complexity and have experience operating platforms at scale \n • Are a systems thinker with empathy for customers and sharp commercial instincts \n • Have led multiple product teams and know how to coach, inspire, and challenge \n • Know when to sweat the detail and when to ship and learn \n • Have experience with multi-channel fulfilment, stocked/stockless, home delivery, click and collect (bonus points!) \n Why this matters: Argos isn’t just a retailer. It’s a platform - this role, you’ll shape a market-leading retail technology backbone used by millions, and extend our reach well beyond what our shelves can hold. \n This is product at its most meaningful. You’ll be solving real customer problems, building for massive scale, and creating new capabilities that will define how our brands grow in the next decade. \n Join us. Own the moment of conversion. Lead the systems that deliver on the promise. Help us build the future of shopping. What I need to do \n • Lead our product management practice, developing product teams who deliver the vision of their products, and achieve our strategic business goals. \n • Ownership for the roadmap and backlog which balances the development of new features, with activity to improve service stability, reduce tactical solutions and technical debt and decommission legacy tech \n • Bring together and present multiple product visions within their domain into a single coherent overview. \n • Ensure teams are leveraging common thinking and technologies, enabling continual opportunity exploitation and market comparison \n • Set and define outcomes and metrics for their product areas. \n • Aligning product visions to end to end propositions/brands \n • Refine and optimise within defined capital and requests support on priority or capacity contention \n • Work across divisions to shape dependent roadmaps and features, escalating where prioritisation trade offs are needed across teams. \n • Build strong relationships up to DD level to engage on the visions/roadmaps for their product areas. \n • Lead and coach a team of senior product managers directly within your domain. \n • Contribute and coach better product across the division using product competency and internal frameworks. \n • Take the lead to trial and embed new practices, principles and tools. \n • Accountable for nurturing talent in the team and foster a learning culture and high trust \n • Cultivate, develop and maintain 3rd party supplier relationships, supporting opportunity progress \n How I will succeed \n • Be the champion for product area, determining the right level or type of material to communicate the experience, benefits and long-term vision across a variety of audiences including development teams, stakeholders at all levels, partners and external parties \n • Be the arbitration and escalation point for prioritisation and trade offs within their product area to deliver the maximum value and return on capital. \n • Maintain a good level of awareness, interest and understanding of the existing and future end to end technology stacks/interfaces, including communicating clearly and coaching others on where and how to develop these technologies so they work seamlessly for customers and colleagues \n • Ensure that the team maintains a realistic 90-day roadmap, as well as a prioritised and estimated full year backlog, regularly communicating progress and proactively managing risks/issues to remove blockers. Support the team in understanding future risks to mitigate. \n • Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues \n • Maintain a highly collaborative relationship with engineering, support at all levels for teams to understand and work together to solve problems for our customers and the business \n • Collaborate with the Director of Product, and other Heads of Product across the business to ensure consistency, drive overall strategic business outcomes/shared objectives, and continuously improve product management across the division \n • Develop a strong team of product managers, building the competency and enhancing the craft within the community. This includes developing a culture of learning, empowerment, experimentation and collaboration \n • Drive the team and their products towards the future organisation aspirations, through constructive challenge and thought leadership, fostering a culture where our customer ambition inspires the team to aim high and deliver at pace \n • Contribute and lead within the the Product Community of practice What I need to know \n • Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add \n • Understanding of Agile delivery and modern engineering team practices \n • Knowledge of technical product development principles and methodologies \n What I need to show \n • Commercial acumen, including understanding of the commercial drivers that determine the viability and longevity of a product, the ability to determine return on investment and use this insight to inform prioritisation, taking market context into consideration \n • Customer focus, including a relentless focus on understanding, anticipating and exceeding their customers' needs and the ability to collaborate effectively with customers and stakeholders \n • Data driven, including a drive for the use of product metrics to prioritise a roadmap effectively and the ability to use data and insight appropriately to make informed decisions whilst mitigating for any possible limitations and/or risks of misinterpretation \n • Product processes, including the ability to adapt behaviour to all stages of the Product Lifecycle, a deep understanding of delivery approaches and when to use them, a focus on prioritisation of outcomes over outputs, the ability to motivate teams working within constraints and a drive to continually improve ways of working \n • Strategic vision, including the ability to create, drive and champion a long-term product vision in line with a business strategy, the capability to anticipate the implications of how a product vision could interplay with a wide range of teams and the ability to drive collaboration with others to deliver effectively \n • Technical curiosity, including the ability to translate between customer requirements and technology delivery, the desire to engage in technical discussions and challenge teams, the ability to use of a variety of techniques to develop understanding of the tech landscape and customer expectations of technology as relevant to a product or industry \n • Creative problem solving, enthusiasm for delivering change through people and technology \n • Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of the product area \n • Creating a positive and consistent impact with internal and external audiences; excellent stakeholder management skills, ensuring senior stakeholder advocacy for your product families \n • Demonstrable experience of leading and developing teams, directly and cross-functionally \n • Strong communication and influencing skills across the organisation at all levels \n • Success in delivering in multiple product teams across different stages of the customer journey Resources available to me \n • Team of up to 15 Product Managers (C4 & C5 grades) \n • £5m-£20 capex budget \n • Product community of practice \n • Large team of dedicated and matrixed resources \n • Learning and development within Sainsbury’s \n • Internal product expertise and co-learning opportunities within a highly collaborative environment What decisions I can make \n • All decisions related to delivering the roadmap for your area of products \n • Product Manager resourcing across your product area \n • Prioritisation and value return across the product family with multi million pound capital budget \n We are committed to making Tech a place where people love to work where diverse and engaged team make a purposeful contribution. Sainsbury’s is committed to being the most inclusive retailer, and flexible working including job sharing is welcomed wherever possible. In Tech we welcome such conversations and are proud to champion a diverse and inclusive culture. \n #LI-KF1

hackajob is collaborating with loveholidays to connect them with exceptional professionals for this role. \n Why Technology at loveholidays? \n At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. \n Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting-edge innovation and technical excellence to futureproof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. \n Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. \n About the team: \n You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI-powered agents and tooling that power interactions across our contact centre and digital channels – increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast-moving team where curiosity and a willingness to learn are valued as highly as technical skill. \n The impact you’ll have: \n Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. \n Your day-to-day: \n\n • \n Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. \n • \n Support the development of agentic workflows – learning how to design multi-step, tool-using agents that can reason and act across systems to resolve customer queries. \n • \n Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers. \n • \n Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience. \n • \n Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour. \n • \n Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience. \n • \n Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals. \n • \n Participate in team ceremonies including stand-ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly. \n • \n Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels. \n\n Your skillset: \n We’re looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don’t need to have all the answers but you should be eager to find them. \n\n • \n Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM-driven agentic approaches. \n • \n Platform Exposure: Experience building virtual agents on conversational platforms (e.g., Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). \n • \n Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. \n • \n Advanced LLM Orchestration: Experience designing LLM applications beyond basic APIs, including retrieval-augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows. \n • \n API Integration: Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools. \n\n Cloud & DevOps: Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. \n Desirable: \n\n • \n Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi-agent orchestration frameworks. \n • \n Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems. \n • \n Knowledge of or previous experience within the travel sector or fast-paced B2C e-commerce environments. \n • \n Familiarity with version control tools (Git) and working effectively within an agile team environment. \n\n The interview journey: \n\n • \n TA screening - 30 mins \n • \n 1st stage video interview with Lead Conversational AI Engineer - 1 hour \n • \n Take-home engineering task \n • \n Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour \n\n Perks of joining us: \n\n • \n Company pension contributions at 5%. \n • \n Individualised training budget for you to learn on the job and level yourself up. \n • \n Discounted holidays for you, your family and friends. \n • \n 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. \n • \n Ability to buy and sell annual leave. \n • \n Cycle to work scheme, season ticket loan and eye care vouchers. \n\n At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

Pay: £17.93-£32.70 per hourJob Description:Driving Logistics are looking for Class 2 drivers based in Greenford Middlesex to work for a market leading retailer.This is a very desirable place to work as all their trucks and trailers are fairly new, there are flexible start and finishing times available with very good hours, a work pattern that works around you .We are looking for flexible drivers who can cover store deliveries, their busiest days are Thursday, Friday, Saturday, Sunday and Mondays . However, this is a very busy 7-day a week operation so there are plenty of ad hoc shifts available.We are looking to offer the right candidates an ongoing roster, offering you 4 shifts a week. There is a particular need for roster drivers on night shifts, so if this is what you're looking for please apply now. There's also an option to work 5-6 days, if wanted.Full-time day drivers can average a gross pay of £800-1200+ per week.Full-time night drivers can average a gross pay of £1200-1800+ per week.We have flexible start times consisting of morning, afternoon & evening starts.In return we are offering the following.Flexible shifts to suit you.Immediate start.Excellent pay rates.Ongoing guaranteed work.Pay RatesBasic = £17.93 + £2.16 Holiday pay on topNights = £21.80 + £2.63 Holiday pay on topTo apply you must have the following Requirements .6 months class 2 driving experience in driving HGV vehicles in the UK and London .No more than 6 points on your licence.Hold a UK driving licence, digital tachograph and CPC card.Willing to work every weekend.A flexible attitude to work.Excellent customer service skills and professionalism required.Well presented.Good time keeping.Willing to learn.A good attitude to work.Driving Logistics is an established professional driving agency with over 23 years experience in supporting large national logistical hubs with their recruitment and fulfilment needs. We are a company full of integrity and never fail to look after our clients and driving force so if you would like to join an agency who cares, contact us straight away as we will welcome the right candidates into our operation.INCAMJUNEBenefits:Free parkingOn-site parkingWork Location: In personTPBN1_UKTJ

Our client is currently seeking an experienced Building Surveyor for London (Central). You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful.The Role\n\n • Claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope.\n, • Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions.\n, • Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines\n, • Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission.\n, • Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation.\n, • Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim.\nSkills / Qualifications\n\n, • Relevant Loss Adjusting / Building Surveying experience is desired\n, • Prior subsidence project management experience, perhaps\n, • Degree in Building Surveying (BSC Hons)\n, • Ideally you will be MCIOB or MRICS qualified, although this is not essential\n, • Strong communication skills, both written and verbal\n, • Excellent customer service, organizational & communication skills\n Interested applicants should apply online or forward their CV to Dave Clements at Exchange Street Claims - , Job Ref: DC1059. For all other vacancies, take a look at our website - exchange-street.co.uk

Sales / Purchasing Support Specialist (Full-Time; 12-month Contract) \n Hybrid – 2 to 3 office days in the London Office \n Unlock your potential with Prinova \n We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best-known food, beverage, and nutrition brands. \n Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. \n Wherever your career is headed, you’ll find direction, opportunity, and belonging with us. \n What does a Sales / Purchasing Support Specialist role mean at Prinova \n The role supports day to day commercial operations, including order processing, customer and supplier coordination, pricing support, inventory oversight, and CRM administration. \n The position can be tailored to a candidate’s primary strengths in sales support or procurement, with close collaboration across sales, purchasing, logistics, quality, and finance teams in a fast paced, international environment. \n What’s in it for you: \n\n • Personal growth, including training and development opportunities\n, • Health Cash Plan\n, • Subsidised gym membership\n, • Discretionary Bonus\n, • Access to flexible pay with Aslan\n\n What to expect: \n\n • Take, confirm, and accurately input customer sales orders and purchase orders.\n, • Support purchasing activities for assigned product categories and liaise with global purchasing teams to ensure timely procurement.\n, • Prepare and issue price quotations and assist with tender documents and contract renewals in collaboration with Product Management and the sales team.\n, • Support lead qualification and assist sales representatives with follow ups on quotes, opportunities, and sample requests.\n, • Act as a key point of contact for customer queries, ensuring timely and professional responses.\n, • Monitor customer accounts and coordinate closely with sales, purchasing, logistics, quality, and finance teams to ensure smooth order fulfilment.\n, • Manage product sample requests, including arranging shipments, handling samples in the office, and liaising with warehouses.\n, • Provide customers with requested quality documentation and liaise with the Quality team as required.\n, • Monitor shipments and proactively communicate any customer issues, delays, or operational changes to the sales team.\n, • Review and monitor stock levels for key accounts to ensure sufficient inventory to meet contractual obligations.\n, • Maintain accurate and up to date records in the CRM system, including opportunities, quotations, and account data.\n, • Support Finance with new customer set ups and credit limit updates.\n\n Does this sound like you: \n\n • Fluency in English is essential, and Polish is highly desirable.\n, • Minimum of 2 years’ experience in a procurement support, commercial support, or similar role, ideally within a fast paced or complex supply chain environment.\n, • Strong analytical skills, with the ability to interpret pricing data, evaluate supplier quotations, and support cost analysis initiatives.\n, • High level of attention to detail and the ability to manage multiple priorities effectively.\n, • Comfortable working in an environment with changing priorities and ambiguity, demonstrating composure and sound judgement when faced with challenges.\n, • Excellent communication, interpersonal, and customer service skills, with confidence engaging internal and external stakeholders.\n, • Advanced proficiency in Microsoft Excel (e.g. pivot tables, formulas, lookups); experience with Power BI or similar BI tools is highly desirable.\n, • Good working knowledge of CRM and/or ERP systems and their commercial or operational use.\n, • Professional, proactive, and results driven, with strong business and commercial awareness.\n, • Able to work under pressure, meet deadlines, and adapt to an evolving business environment.\n\n Interested We would love to hear from you. \n Click apply and you will be taken to our careers page where you can complete your application.

Our client, a well-established Luxury Retail Brokerage (specialising in physical precious metals/bullion), are looking to recruit an experienced Cashier to join their small, friendly team. Based in a fantastic central London location with amazing working hours (Monday - Friday: 8.30am - 5.30pm), this is an incredible opportunity for the right candidate!Our client are a global outfit with a strong presence across Europe, and specialise in the buying/selling/storage of incredibly high-value metal/bullion. Due to their continued success, they are looking for an additional candidate to join their team of 4 FTE, acting as the first point of contact for high-net-worth clients in-store. In a nutshell, your responsibilities will include:- Handling client queries in person (on average, 30+ daily conversations) - Performing cashier and counter duties - processing high-value cash/card/bank transfer transactions with accuracy/efficiency- Processing online orders - ensuring accurate pricing/order validation- Coordinating order fulfilment and distribution - preparing metals/bullion for client collection/secure delivery- Verifying, counting and reconciling cash on a daily basis- Performing customer due diligence (CDD) in line with regulations- Maintaining strict adherence to security protocols for handling physical metals/high-value assets- Offering an exceptional service to all customers!In order to be considered for this position, it is ESSENTIAL that you have the following:- Experience of working in a Cashier capacity - preferably within Luxury Retail/Money Exchange/Financial services (Banks)- Experience of dealing with high-net-worth clients, with the confidence to handle significant transaction values- Experience of processing online orders/payments- Exceptional attention to detail and ability to work under pressure- Warm/friendly communication style (with the ability to build rapport with others)In addition to a very competitive salary of £40,000 - £50,000, our client are also offering the following:- Annual bonus of up to 20%- Amazing working hours: Monday - Friday: 9.00am - 5.30pm- 25 days' annual leave (+ Bank Holidays)Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience! \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for a great customer service person \n You will be working in the office in Hayes and need to get there 5 days per week \n The hours are 8.30 to 4.30and this is a fixed 12 month contract but with potential to increase to 2 years based on business needs \n \n If your interested please send me the cv that matches the role and your latest salary thank you in advance \n \n If you have any gaps in your cv we do need to know what they were please either email me them with cv or add to cv \n \n Customer Communication and Relationship Management: \n • Act as the primary operational point of contact for assigned customer ensuring timely, professional and accurate communication. \n • Develop and maintain effective day-to-day working relationships with assigned customers. \n • Prepare customer status reports, organise customer meetings and coordinate routine customer communications in line with agreed communication standards. \n • Proactively communicate operational progress, milestones, risks and delivery updates, escalating commercial or contractual matters to the Account Manager where appropriate. \n • Ensure customer communications are accurate, consistent, professionally presented and aligned with agreed communication standards before release. \n • Support the communication of quotations, cost estimates and invoices in accordance with the agreed customer communication strategy. \n \n Event Coordination: \n • Coordinate customer-facing activities throughout the event lifecycle, ensuring customer requirements are effectively communicated and fulfilled. \n • Work closely with Event Managers, Production, Engineering, Supply Chain and Logistics to monitor progress, identify delivery risks and coordinate customer-impacting actions. \n • Coordinate induction, shipping, documentation and other operational activities required to support event. \n • Monitor operational delays, communicate updates and escalate issues that may impact customer commitments. \n \n Customer Resolution Management: \n • Coordinate customer complaints, discrepancies, warranty claims and quality investigations in accordance with company procedures. \n • Support cross-functional resolution activities for customer-impacting operational \n \n Continuous Improvement and Collaboration: \n • Build effective working relationships across Production, Engineering, Quality, Supply Chain, Finance and other business functions to support successful customer outcomes. \n • Capture recurring customer issues, lessons learned and improvement opportunities to support continuous improvement initiatives. \n • Support continuous improvement initiatives that enhance customer satisfaction, operational efficiency and business performance. \n • Promote a culture of collaboration, accountability and customer focus \n \n Education and Qualifications \n • A degree in Business or similar is desirable. \n Experience and Knowledge \n Experience: \n • Previous experience in Customer Service, Customer Support, Customer Operations or Customer Account Coordination, \n • Experience coordinating multiple activities simultaneously in a fast-paced operational environment. \n • Experience communicating effectively with customers and cross-functional internal stakeholders. \n • Experience supporting operational delivery, issue resolution and customer communications. \n • Experience using ERP systems and Microsoft Office applications. \n \n Knowledge: \n • Understanding processes and the supply chain. \n • Knowledge of customer service principles and operational fulfilment processes. \n • Understanding of quality, safety and regulatory requirements within an environment. \n • Commercial awareness and an understanding of customer expectations in a service-based business. \n • Good understanding of Microsoft Office applications, particularly Excel, Outlook and PowerPoint. \n \n Personal Qualities \n Personal Attributes: \n • Customer-focused with a proactive and positive approach. \n • Self-motivated, resilient and able to work independently. \n • Strong team player who collaborates effectively across departments. \n • Professional, diplomatic and confident communicator. \n • Curious mindset with a continuous improvement approach. \n • Adaptable and comfortable working in a dynamic operational environment. \n • High level of integrity, accountability and ownership. \n \n Skills: \n • Excellent written and verbal communication skills. \n • Strong organisational and time management skills. \n

We are looking for a great customer service person \n You will be working in the office in Hayes and need to get there 5 days per week \n The hours are 8.30 to 4.30and this is a fixed 12 month contract but with potential to increase to 2 years based on business needs \n \n If your interested please send me the cv that matches the role and your latest salary thank you in advance \n \n If you have any gaps in your cv we do need to know what they were please either email me them with cv or add to cv \n \n Customer Communication and Relationship Management: \n • Act as the primary operational point of contact for assigned customer ensuring timely, professional and accurate communication. \n • Develop and maintain effective day-to-day working relationships with assigned customers. \n • Prepare customer status reports, organise customer meetings and coordinate routine customer communications in line with agreed communication standards. \n • Proactively communicate operational progress, milestones, risks and delivery updates, escalating commercial or contractual matters to the Account Manager where appropriate. \n • Ensure customer communications are accurate, consistent, professionally presented and aligned with agreed communication standards before release. \n • Support the communication of quotations, cost estimates and invoices in accordance with the agreed customer communication strategy. \n \n Event Coordination: \n • Coordinate customer-facing activities throughout the event lifecycle, ensuring customer requirements are effectively communicated and fulfilled. \n • Work closely with Event Managers, Production, Engineering, Supply Chain and Logistics to monitor progress, identify delivery risks and coordinate customer-impacting actions. \n • Coordinate induction, shipping, documentation and other operational activities required to support event. \n • Monitor operational delays, communicate updates and escalate issues that may impact customer commitments. \n \n Customer Resolution Management: \n • Coordinate customer complaints, discrepancies, warranty claims and quality investigations in accordance with company procedures. \n • Support cross-functional resolution activities for customer-impacting operational \n \n Continuous Improvement and Collaboration: \n • Build effective working relationships across Production, Engineering, Quality, Supply Chain, Finance and other business functions to support successful customer outcomes. \n • Capture recurring customer issues, lessons learned and improvement opportunities to support continuous improvement initiatives. \n • Support continuous improvement initiatives that enhance customer satisfaction, operational efficiency and business performance. \n • Promote a culture of collaboration, accountability and customer focus \n \n Education and Qualifications \n • A degree in Business or similar is desirable. \n Experience and Knowledge \n Experience: \n • Previous experience in Customer Service, Customer Support, Customer Operations or Customer Account Coordination, \n • Experience coordinating multiple activities simultaneously in a fast-paced operational environment. \n • Experience communicating effectively with customers and cross-functional internal stakeholders. \n • Experience supporting operational delivery, issue resolution and customer communications. \n • Experience using ERP systems and Microsoft Office applications. \n \n Knowledge: \n • Understanding processes and the supply chain. \n • Knowledge of customer service principles and operational fulfilment processes. \n • Understanding of quality, safety and regulatory requirements within an environment. \n • Commercial awareness and an understanding of customer expectations in a service-based business. \n • Good understanding of Microsoft Office applications, particularly Excel, Outlook and PowerPoint. \n \n Personal Qualities \n Personal Attributes: \n • Customer-focused with a proactive and positive approach. \n • Self-motivated, resilient and able to work independently. \n • Strong team player who collaborates effectively across departments. \n • Professional, diplomatic and confident communicator. \n • Curious mindset with a continuous improvement approach. \n • Adaptable and comfortable working in a dynamic operational environment. \n • High level of integrity, accountability and ownership. \n \n Skills: \n • Excellent written and verbal communication skills. \n • Strong organisational and time management skills. \n

Wholesale Sales Administrative Assistant - 3 month temp \n Location: Holborn, Hybrid \n Salary: £33,000 pro rata \n \n A fantastic opportunity has arisen for a highly organised and detail-oriented Wholesale Sales Administrative Assistant to support our client who are a global fashion brand! \n This role is responsible for ensuring smooth order management, maintaining orderbook accuracy, and providing operational support to drive excellent service levels for wholesale partners across the UK and Europe. \n Working closely with Sales, Buying, Supply Chain, and Operations teams, you will play a key role in managing orders, maintaining accurate customer data, and supporting the day-to-day administrative functions of the sales department. \n Key Responsibilities \n Sales Administration & Order Management \n\n • Manage and maintain order trackers and reporting tools using Excel.\n, • Process and oversee order uploads through both manual and system-based processes.\n, • Ensure orderbook accuracy and maintain high standards of data integrity.\n, • Monitor order fulfilment and support delivery performance across wholesale accounts.\n, • Assist with credit notes, order amendments, pricing updates, and discrepancy resolution.\n, • Ensure customer account information, pricing, and value-added service (VAS) details are accurate and up to date.\n, • Act as a primary point of contact for wholesale customers regarding order status, product availability, and delivery timelines.\n, • Escalate operational issues and partner concerns where necessary.\n\n Cross-Functional Support \n\n • Collaborate with internal departments including Sales, Buying, Supply Chain, and Operations to ensure seamless order processing and customer satisfaction.\n, • Support projects and initiatives across the EMEA Sales function.\n, • Produce reports and provide administrative support to the wider sales team as required.\n, • Assist in identifying opportunities to improve processes and operational efficiency.\n\n Skills & Experience \n Essential Skills \n\n • Strong organisational skills with exceptional attention to detail.\n, • Excellent time management and prioritisation abilities.\n, • Strong Excel skills and confidence working with large datasets.\n, • Ability to manage multiple tasks in a fast-paced environment.\n, • Strong verbal and written communication skills.\n, • Experience working collaboratively with cross-functional teams.\n, • Proactive, adaptable, and solution-focused approach.\n, • Comfortable working in a dynamic environment with changing priorities.\n\n Experience Required \n\n • Previous experience in a sales support, order management, wholesale administration, retail administration, or similar operational role.\n, • Experience supporting customer accounts and managing order processes.\n, • A genuine interest in developing a career within sales operations, commercial support, or wholesale environments.\n\n \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This Sales Order Processing role in Twickenham focuses on handling customer orders efficiently and ensuring smooth communication between departments to meet business needs. You'll play a key part in keeping everything organised and delivering excellent service in the retail industry. \n Client Details \n This position is with a company in the retail industry based in Twickenham. \n Description \n\n • Process customer orders accurately and in a timely manner.\n, • Coordinate with internal teams to ensure order fulfilment runs smoothly.\n, • Maintain and update order records in the system.\n, • Handle customer queries related to orders and provide clear information.\n, • Work closely with the warehouse team to manage stock availability.\n, • Prepare and distribute order-related documentation as needed.\n, • Assist in resolving any issues or discrepancies with orders.\n, • Support the wider team with administrative tasks when required.\n\n Profile \n A successful Sales Order Processing professional should have: \n\n • Experience in order processing or a similar administrative role.\n, • Strong organisational skills and attention to detail.\n, • Proficiency in using office software and order management systems.\n, • Excellent communication skills, both written and verbal.\n, • A proactive approach to problem-solving and multitasking.\n\n Job Offer \n\n • Permanent position based in Twickenham.\n, • Salary range of £29,000 to £30,000, dependent on the level of experience.\n, • Other benefits as part of the package.\n\n If you're interested in this role, apply now.

Head of Finance (No. 1 Finance) | Fast-Growing Hospitality Brand | London \n \n Equifind is exclusively working with one of the UK's most exciting and fastest-growing hospitality businesses to find an exceptional Head of Finance. \n \n This is a pivotal leadership role at a brand that has built a cult following and is rapidly expanding across retail, e-commerce and its own restaurant estate. \n \n Critically, this role comes with a clear and credible pathway to Finance Director as the business scales — a genuine opportunity to grow into a C-suite position alongside a brand on a serious growth trajectory. \n \n The Role \n \n Reporting into the leadership team, you'll own the full finance function — from management accounts and board reporting to cash flow, compliance and team leadership. Just as importantly, you'll be a true commercial partner: translating financial data into insight that drives decisions across manufacturing, supply chain, marketing and customer acquisition. \n \n Key Responsibilities \n \n\n • Lead monthly reporting, management accounts and month-end close\n, • Own budgeting, forecasting and scenario planning\n, • Produce board packs and lead performance reviews with senior stakeholders\n, • Develop KPIs across production, fulfilment, customer acquisition and profitability\n, • Manage cash flow, treasury and working capital\n, • Oversee VAT, PAYE, audit and statutory compliance\n, • Partner with Operations, Supply Chain, Marketing and Technology teams\n, • Lead, mentor and develop the finance team\n, • Drive finance system improvements through automation and AI\n\n \n About You \n \n\n • ACA, ACCA or CIMA qualified\n, • Proven experience as Head of Finance, Financial Controller or Senior Finance Manager\n, • Background in hospitality, food production or manufacturing\n, • Strong commercial acumen — comfortable influencing beyond the numbers\n, • Advanced Excel and financial modelling skills\n, • Hands-on, collaborative and thrives in a fast-paced, high-growth environment\n, • Confident presenting to senior leadership\n\n \n What's on Offer \n \n A high-impact leadership role at a brand on a genuinely exciting growth trajectory, with real breadth across a multi-channel, multi-site business — and a defined route to Finance Director for the right person. \n \n Interested or know someone who'd be a great fit? Drop me a message or apply.

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. \n Client Details \n An organisation in the retail industry located in London. \n Description \n Customer Experience \n\n • Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience.\n, • Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently.\n, • Ensure all customer interactions align with The Outnet's brand values and service standards.\n, • Continuously review and improve customer journeys across all touchpoints.\n, • Develop processes that enhance customer satisfaction while balancing commercial objectives.\n\n \n VIP Customer Management \n\n • Build and maintain exceptional relationships with VIP and high-value customers.\n, • Deliver a personalised concierge-style service for premium customers.\n, • Proactively identify opportunities to enhance loyalty and retention.\n, • Manage sensitive or high-profile customer cases with discretion and professionalism.\n, • Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events.\n, • Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations.\n\n \n Operational Management \n\n • Monitor daily service performance across email, chat, phone and social channels.\n, • Ensure agreed SLAs and KPIs are consistently achieved.\n, • Review workflows and identify opportunities for automation and process improvement.\n, • Create and maintain customer service policies and knowledge resources.\n, • Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers.\n\n \n Data & Performance Analysis \n\n • Use customer data and operational metrics to identify trends and opportunities.\n, • Produce regular reporting on service performance and customer insights.\n, • Analyse root causes of recurring issues and implement preventative solutions.\n, • Monitor customer satisfaction measures and recommend improvements.\n, • Support strategic decision-making through data-driven recommendations.\n\n Typical metrics may include: \n\n • Customer Satisfaction (CSAT)\n, • Net Promoter Score (NPS)\n, • First Contact Resolution\n, • Response and Resolution Times\n, • Service Level Achievement\n, • Customer Retention\n, • Complaint Volumes\n, • VIP Customer Engagement\n\n \n Profile \n\n • Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment.\n, • Strong experience supporting premium or luxury customers.\n, • Excellent people management and coaching skills.\n, • Highly customer-centric with exceptional communication skills.\n, • Strong analytical ability with experience using data to improve performance.\n, • Experience producing reports and presenting insights to senior stakeholders.\n, • Ability to prioritise multiple demands in a fast-paced environment.\n, • Strong problem-solving and decision-making skills.\n, • Experience within luxury fashion or premium retail.\n, • Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar).\n, • Experience working with international customers.\n, • Understanding of e-commerce operations, fulfilment and returns processes.\n\n \n Job Offer \n\n • Hourly rate of £16.00 to £19.00, dependent on the level of experience.\n, • Temporary position offering flexibility in work arrangements.\n\n If you're interested in this role, apply now.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

We are looking for Senior Financial Analyst that is excited to join a tech company that is constantly improving and reimagining the logistics industry. Serves as a trusted strategic partner to senior operational leaders — proactively influencing decisions on investment, capacity, and cost strategy

The Head of Out-of-Home (OOH) Network is responsible for defining and executing JDL's European Out-of-Home strategy, covering Pick-Up Drop-Off (PUDO) networks, third-party locker networks, and JDL's own locker network. The role ensures all OOH solutions work together to deliver a seamless customer experience while improving last-mile efficiency, reducing delivery costs, and supporting JDL's long-term logistics strategy. \n Key Responsibilities \n Strategic Leadership \n\n • Develop and execute the European OOH strategy across all markets.\n, • Ensure PUDO and locker networks complement each other to maximise customer coverage, operational efficiency, and cost savings.\n, • Identify new business opportunities and innovative OOH solutions that support network growth and carrier efficiency.\n\n PUDO Network \n\n • Own the European PUDO strategy and roadmap.\n, • Develop strategic partnerships with retail and PUDO network providers.\n, • Define and continuously improve PUDO fulfilment, in-store, and delivery SOPs.\n, • Own the business requirements and feature roadmap for the PUDO fulfilment platform, working closely with Product and IT teams to deliver new functionality.\n\n Locker Network \n\n • Define the European locker strategy, ensuring alignment with the overall OOH vision.\n, • Develop strategic partnerships with external locker networks to expand customer access and create commercial opportunities.\n, • Define locker fulfilment SOPs and operational standards.\n, • Lead the development and evaluation of JDL's own locker network and technology pilot to assess future expansion opportunities.\n\n Leadership & Governance \n\n • Lead the central European OOH team and manage country Team Leads responsible for network expansion.\n, • Guide local teams in developing partnerships while ensuring execution follows the central strategy and operational standards.\n, • Monitor country performance, identify structural issues, and drive continuous operational improvements across the network.\n\n Cross-functional Collaboration \n\n • Work closely with Commercial, Operations, Product, IT, Procurement, Legal, and Customer Service teams to successfully implement OOH initiatives.\n, • Lead cross-functional projects and ensure successful delivery of strategic priorities across Europe.\n

Senior Supply Chain Associate \n London (Hybrid) \n £45,000–£55,000 + Equity \n \n We have partnered with one of the UK's fastest-growing premium consumer brands as they continue to scale across D2C and retail channels. As part of their continued growth, they are looking to hire a Senior Supply Chain Associate to play a key role in building and optimising a best-in-class supply chain function. \n \n Working closely with senior leadership, you'll take ownership of critical operational processes, drive continuous improvement initiatives, and help deliver an exceptional customer experience as the business enters its next phase of growth. \n \n What you'll be doing:- \n Optimising inventory performance \n\n • Monitor inventory levels, forecast demand and work closely with manufacturing and supplier partners to maintain strong product availability while balancing stock efficiency across multiple channels.\n\n \n Scaling retail fulfilment \n\n • Lead the day-to-day operational management of key retail accounts, ensuring orders are processed accurately and efficiently while developing scalable processes to support continued channel growth.\n\n \n Leading operational delivery of new products \n\n • Partner with internal teams and external suppliers to bring new products and packaging enhancements to market, managing timelines, quality standards and operational readiness from concept through to launch.\n\n \n Improving supply chain efficiency \n\n • Review existing workflows and identify opportunities to streamline operations through process improvements, automation and smarter ways of working that increase efficiency as the business scales.\n\n \n Delivering cross-functional projects \n\n • Collaborate with teams across commercial, finance, product and operations to execute business-critical initiatives, solve operational challenges and support the delivery of long-term growth objectives.\n\n \n What we are looking for:- \n\n • 3–5 years' experience within supply chain, operations, inventory planning or logistics in a high-growth consumer business.\n, • Previous experience in D2C, subscription or retail environments is strongly preferred.\n, • Strong analytical skills with confidence working in spreadsheets and operational systems.\n, • A proactive problem solver who enjoys improving processes and finding practical solutions.\n, • Highly organised with the ability to manage multiple projects and competing priorities.\n, • Excellent communication skills, with experience building relationships across suppliers and internal stakeholders.\n, • Comfortable working in a fast-paced, entrepreneurial environment where priorities evolve quickly.\n, • An interest in technology, automation and AI-driven operational improvements would be advantageous.\n, • Motivated by ownership, continuous improvement and the opportunity to grow alongside an ambitious business.\n\n \n This is an excellent opportunity to join a high-performing consumer brand where you'll have genuine ownership, exposure to senior leadership and the chance to make a visible impact as the business continues its rapid growth.

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. \n \n Role: Product Owner \n Job Type: Permanent \n Location: London, UK \n Number of hours: 40 hours per week – full time \n \n Are you looking to leverage your skills in BFSI cloud? \n \n We have a great opportunity for you – Product Owner! \n \n Careers at TCS: It means more \n TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. \n \n Role: \n The Product Owner is responsible for maximising the value delivered by the Commercial Lending product and ensuring development teams focus on the highest-priority customer, business, and regulatory outcomes. The role acts as the bridge between business stakeholders, customers, technology teams, and delivery teams to shape the product vision, prioritise requirements, and deliver incremental value. \n Key Responsibilities \n Product Strategy & Roadmap \n\n • Define and communicate the product vision and strategic roadmap for Commercial Lending capabilities.\n, • Align product priorities with business objectives, regulatory requirements, and customer needs.\n, • Support the development of OKRs and track product performance and benefits realisation.\n, • Identify opportunities to improve customer journeys, operational efficiency, and lending outcomes. \n\n Product Backlog Management \n\n • Own, prioritise, refine, and maintain the product backlog.\n, • Define user stories, acceptance criteria, and business requirements.\n, • Ensure delivery teams focus on initiatives that provide the highest business value.\n, • Balance customer needs, technical debt, risk, compliance, and platform priorities.\n\n Stakeholder Management \n\n • Collaborate with Relationship Managers, Lending Operations, Credit Risk, Architecture, Engineering, and Compliance teams.\n, • Act as the primary point of contact for product-related decisions and prioritisation.\n, • Manage stakeholder expectations and communicate product progress, risks, and dependencies.\n, • Facilitate alignment across multiple teams and platforms.\n\n Commercial Lending Domain Ownership \n\n • Develop a strong understanding of the end-to-end commercial lending lifecycle, including:\n, • Origination\n, • Credit assessment and underwriting\n, • Pricing and structuring\n, • Documentation and fulfilment\n, • Servicing and covenant monitoring\n, • Portfolio management and reporting\n, • Ensure product solutions meet customer, regulatory, risk, and operational requirements.\n\n Agile Delivery \n\n • Lead backlog refinement, sprint planning, prioritisation, and product reviews.\n, • Work closely with engineers, architects, quality engineers, and Customer Journey Managers.\n, • Support testing, business readiness, training, and change management activities.\n, • Ensure successful deployment and adoption of new features and capabilities.\n\n Risk, Controls & Governance \n\n • Accountable for product governance, change management, and business readiness.\n, • Ensure compliance with lending regulations, risk frameworks, and internal controls.\n, • Investigate product incidents and define appropriate remediation plans.\n, • Manage dependencies and delivery risks across multiple initiatives.\n\n \n Required Skills & Experience \n Essential \n\n • Strong Product Owner or Product Management experience in Banking or Financial Services.\n, • Knowledge of Commercial Lending products and lending processes.\n, • Experience working in Agile/Scrum environments.\n, • Product backlog management and prioritisation expertise.\n, • Excellent stakeholder management and communication skills.\n, • Strong analytical and problem-solving capabilities.\n, • Ability to translate business requirements into deliverable user stories.\n\n Desirable \n\n • Experience with Lending Origination, Lending Servicing, CRM, or Workflow platforms.\n, • Knowledge of Credit Risk, Regulatory Compliance, and Operational Risk.\n, • SAFe Product Owner/Product Manager certification.\n, • Experience working in large-scale transformation programmes.\n, • Understanding of digital customer journeys and customer-centric design\n\n A great Product Owner typically brings a blend of customer focus, strategic thinking and product mindset. Some of the things I look for are: \n\n • Customer-obsessed mindset – constantly seeking to understand customer needs, pain points and behaviours rather than relying on assumptions and requirements. Has strong evidence of being able to lead great discovery and design sprints.\n, • Outcome-focused thinking – prioritising measurable customer and business outcomes over feature delivery for its own sake.\n, • Strong stakeholder management – able to align diverse stakeholders around a clear vision and make informed trade-off decisions.\n, • Data-informed decision making – comfortable using insight, evidence and experimentation to shape priorities and validate ideas.\n, • Ownership and adaptability – takes accountability for outcomes, embraces ambiguity and continuously learns and iterates.\n, • Banking industry experience and understanding the Lending product will be a value added\n\n Diversity, Inclusion and Wellbeing \n Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. \n We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. \n As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. \n If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Alexander Steele is delighted to be working in partnership with a leading food manufacturing business, in London, who are currently looking to recruit a Head of Production Planning. \n \n For this role you will drive production planning and scheduling activities to support efficient, cost-effective manufacturing, maintain safe operating conditions, optimise inventory levels, and ensure on-time customer order fulfilment. \n \n In this role, you will lead a team of planners across all UK manufacturing sites, working closely with operational teams to create production schedules that align with materials availability, warehousing capacity, and production line constraints. With a strong continuous improvement mindset, you’ll use metrics, dashboards, and KPIs to track performance, identify opportunities, and implement initiatives that enhance our planning processes and overall operational efficiency. \n \n This role will report to the MD and the career growth potential is very exciting, with a robust acquisition strategy, our client want to continue their growth within their food manufacturing category. \n \n On Offer \n\n • Up to £80k base salary\n, • Annual Bonus\n, • 6% Pension\n, • 33 days holiday\n\n \n Key Responsibilities \n\n • Develop and implement robust planning strategies to optimize production efficiency and meet customer service targets.\n, • Collaborate with Sales and Procurement teams to create accurate demand forecasts and align supply plans accordingly.\n, • Oversee the creation and execution of production schedules to maximize throughput and minimize downtime.\n, • Ensure optimal stock levels of raw materials and finished goods, reducing obsolescence and waste.\n, • Manage and develop the planning team, fostering a culture of continuous improvement and accountability.\n, • Work closely with Operations, Quality Assurance, and Logistics to ensure seamless supply chain performance.\n, • Utilize ERP/MRP systems to monitor performance, generate reports, and drive data-led decision-making.\n, • Ensure adherence to food safety, regulatory, and company standards throughout the planning process.\n\n \n Skills & Experience Required \n \n\n • Proven experience in a senior production planning/scheduling role within food manufacturing or FMCG.\n, • Strong understanding of production processes, supply chain principles, and inventory control.\n, • Proficiency in ERP/MRP systems and if you have been involved in a full new integration of a system, this experience would be highly favourable\n, • Excellent leadership, communication, and stakeholder management abilities.\n, • Analytical mindset with a focus on problem-solving and continuous improvement.\n, • Entrepreneurial spirit\n, • Knowledge of food safety standards and regulatory requirements.\n\n \n If you would like to learn more about this opportunity please apply or send your most up to date version of your CV to Giuseppe Leo at Alexander Steele Recruitment or call him directly to discuss this further on 07857 348079

Senior Product \n Analyst (Contract) | Commerce Intelligence | Hybrid/London | OutsideIR35 \n \n I'm working with one of the UK's fastest-growing commerce technology businesses to find a Senior Product Analyst on an initial, 12 month contract engagement. \n \n Contract Details: \n\n • Hybrid/Central London\n, • Initial 12-month\n, • Day date: £600 - £750 per day (outside of IR35)\n\n \n This is not a traditional reporting or BI role. \n \n My client is looking for someone who enjoys being embedded within a product environment, working directly with stakeholders, customers and product teams to identify opportunities, define meaningful metrics and influence product direction through data. \n \n You'll become the dedicated analytical lead across a suite of merchant-facing products, helping the business better understand product usage, customer needs and where investment should be focused. \n \n What you'll be doing: \n\n • Partnering with Product, Design and Data teams to shape product decisions\n, • Working directly with merchants and stakeholders to understand what insights are most valuable\n, • Defining success measures, KPIs and key metrics\n, • Identifying opportunities through analysis and making evidence-based recommendations\n, • Evaluating product performance and feature adoption\n, • Influencing roadmap prioritisation through customer and data insights\n, • Supporting the evolution of customer-facing dashboards and analytics products\n, • Acting as a trusted analytical partner across multiple business areas\n\n \n Ideally you have: \n\n • Significant experience as a Senior Analyst, Product Analyst, Analytics Manager or similar\n, • Strong stakeholder management and communication skills\n, • Experience working with customer-facing, merchant-facing or analytics products\n, • A track record of influencing decisions through insight rather than simply producing reports\n, • The ability to work independently and thrive in ambiguous environments\n, • Strong analytical and commercial thinking\n\n \n Particularly relevant backgrounds \n\n • E-commerce\n, • Logistics\n, • Fulfilment\n, • Returns\n, • Marketplace platforms\n, • Commerce technology\n, • Subscription or D2C businesses\n\n \n Bonus points for: \n\n • Experience working with merchant analytics products\n, • Exposure to product analytics and experimentation\n, • Modern AI-enabled ways of working\n, • Experience working across multiple product teams\n\n \n This role is probably not for you if... \n\n • You're looking for a purely reporting-focused position\n, • You prefer working from a predefined backlog of requests\n, • Most of your experience centres around recurring MI or dashboard production\n, • You enjoy being told what to analyse rather than identifying opportunities yourself\n\n \n Sound interesting? Please apply to hear more!

Summary: \n As Product Leader, Marketplace International, you will own the strategy and execution of Joybuy’s marketplace. You will lead the development of scalable capabilities across seller onboarding, catalogue, pricing, promotions, and fulfilment, driving growth for both sellers and customers. \n Working closely with marketplace country leaders, you will translate regional needs into global product solutions, balancing standardisation with flexibility to enable local market success. You will operate with full accountability for business outcomes, ensuring the marketplace delivers competitive selection, pricing, and a reliable end-to-end customer experience. \n \n Key Responsibilities: \n\n • Define and own the global marketplace product strategy and roadmap, aligned to company growth priorities;\n, • Deliver measurable business outcomes across selection, price competitiveness, conversion, and fulfilment performance;\n, • Build and scale core marketplace capabilities, including onboarding, catalogue integrations, pricing and promotions infrastructure, and logistics;\n, • Partner with country leaders to identify growth opportunities and translate them into product initiatives;\n, • Drive continuous improvement through data, experimentation, and strong operating mechanisms;\n, • Lead and develop a high-performing product organisation, setting a high bar for talent and execution.\n\n \n Qualifications: \n\n • Proven experience leading product for a large-scale marketplace or platform business;\n, • Ability to operate at both strategic and execution levels in a fast-paced environment;\n, • Experience building and scaling global platforms across multiple markets;\n, • Strong leadership and stakeholder management skills;\n, • Fluent in English, both written and spoken;\n, • Other EU languages a huge plus.\n\n

Background and Company \n \n Thomas Lyte is a Royal Warrant holder as Goldsmiths and Silversmiths to His Majesty King Charles III. \n A contemporary luxury brand disrupting a traditional industry, we have quickly established a reputation as world-class designers and makers of exquisite bespoke silverware. \n \n We are responsible for designing, making and restoring some of sports most iconic trophies including the Emirates FA Cup, the Rugby World Cup, the ATP Finals Trophies, FIFAe World Cup, and the ICC's Men's and Women's Cricket World Cups. \n \n At Thomas Lyte, we combine the latest technologies with centuries of knowledge and are renowned for our stunning designs, superb craftsmanship, and incomparable service. \n \n Our team of master craftspeople are bespoke silver and gold specialists and among the most talented artisans and metalworkers in the world. The priceless pieces they create are packaged and presented immaculately at our London workshops, before being promptly delivered to our clients based all over the world. \n \n The Role \n \n The Client & Partnerships Executive is responsible for supporting the successful delivery of client projects from sales confirmation through to fulfilment, ensuring clear client communication, accurate project administration, effective coordination with internal teams, and high-quality Salesforce data management. Working in-person in our Holborn office 4 days per week, with 1 day per week in our Hainault workshop. \n \n Company Culture \n \n • Our team’s passion, drive and commitment are at the heart of our success and growth \n • We embrace new ideas, innovation and change is the key to success \n • The diverse network of talents nurtured across all departments, gives us all the tools required to meet our objectives and goals \n • A varied, fast paced, high energy working environment, built on the trust and support of colleagues \n \n Responsibilities of the Role \n \n • Project management of sales orders to ensure successful fulfilment and delivery of projects, supporting the Client and Partnerships team to deliver major projects and taking responsibility for operational client communication. \n • Control of key project documents including signed sales order confirmation, official signed artwork and product designs, and other supporting documents \n • Liaison with customers and internal staff across the business \n • Support the Client and Partnerships Director and Client and Partnerships Managers with artwork creation process, order processing and fulfilment \n • Weekly attendance at Production meeting \n • Regular monitoring and review of production schedule with workshop management team \n • Monitor and manage customer complaints to ensure successful resolution \n • Support operational improvements to reduce issues, increase productivity and efficiency, to achieve cost savings and grow profits \n • Manage the day-to-day administration of Salesforce for the company, ensuring forecasting and leads and opportunities are up to date and liaising with the Account Managers to ensure all contact details are correct. Performing weekly data cleanses and working closely with the Head of Proposition Development to administer the database, so it is consistently up to date. \n • Triage enquiries and support with lead distribution \n \n Skills and Experience \n \n • Strong project management experience, ideally within a sales order, client delivery, production/manufacturing, luxury, bespoke, or product-led environment. \n • Experience coordinating projects from sales confirmation through to fulfilment, delivery, and post-sale client support. \n • Excellent client communication skills, with the ability to manage day-to-day operational contact professionally and confidently. \n • High level of attention to detail when managing order details, artwork approvals, product specifications, client documents, and supporting records. \n • Experience working cross-functionally with sales, client relationship, production, operations, artwork/design teams. \n • Strong organisational skills with the ability to manage multiple live projects, deadlines, priorities, and client expectations simultaneously. \n • Experience using CRM systems, ideally Salesforce, including maintaining leads, opportunities, forecasts, contact records, and data quality. \n • Ability to monitor production schedules, identify risks or delays, and escalate issues appropriately to support successful delivery. \n • Confident handling customer enquiries, triaging incoming leads, supporting lead distribution, and managing customer complaints through to resolution. \n • Commercial awareness and problem-solving ability, with a focus on improving processes, reducing issues, increasing efficiency, and supporting profitability. \n \n Personality & Attributes \n \n • Highly organised, structured, and methodical, with a natural ability to keep projects, documents, data, and deadlines under control. \n • Client-focused, professional, and service-driven, with a commitment to delivering a high-quality experience. \n • Calm and composed under pressure, particularly when managing deadlines, production challenges, client concerns, or changing priorities. \n • Proactive and solutions-focused, with the confidence to identify issues early and take practical steps to resolve them. \n • Collaborative and team-oriented, able to build trusted working relationships across sales, partnerships, production, design, operations, and workshop teams. \n • Detail-oriented and accurate, with pride in getting things right first time and maintaining high standards of documentation and communication. \n • Resilient, adaptable, and hands-on, with a positive approach to supporting both client activity and day-to-day operational delivery. \n \n Benefits \n \n • Company bonus scheme \n • Generous private healthcare \n • Auto-enrolment pension scheme \n • Salary sacrifice electric vehicle leasing scheme \n • Occasional access to complimentary tickets and hospitality at sporting events and industry events and dinners, as well as team events \n • Additional days off for birthday and charity work \n • Employee Assistance Programme, including lifestyle discounts and resources \n • Gym membership included \n

Manpower are currently seeking an interim Supply Planner to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. \n The position is based in Holborn, London. This is a full-time temporary role to run for 6 months requiring 37.5 hours per week, Monday to Friday paying up to £45,000k per annum, pro rata, depending upon experience. \n Elida Beauty is an exciting beauty and personal care business. We re-found iconic brands by remixing them for today's generation, making them even bigger beauty successes than before. Our mission is to democratise beauty by offering high-quality products at great value. \n As a Supply Planner, you will play a key role in the demand and supply planning process for finished goods across the UK and ANZ markets. You will support the commercial strategy by ensuring appropriate capacity allocation and inventory levels across the global supply network. \n Key Responsibilities \n \n Strategy & Execution \n\n • Execute the Supply Planning strategy end-to-end.\n, • Develop constrained Finished Goods (FG) forecasts and integrate them into business plans.\n, • Translate constrained FG forecasts into supply and requirements plans.\n, • Manage and resolve supply risks and issues to ensure continuity of supply.\n, • Deliver high service levels through on-time, in-full order fulfilment and finished goods availability.\n\n \n Reporting & Continuous Improvement \n\n • Own and monitor capacity, inventory, waste and service level reporting.\n, • Drive continuous improvement initiatives across service, inventory and waste performance.\n, • Partner with Planning Control Tower teams on planning activities and projects.\n\n \n Partnership & Collaboration \n\n • Collaborate with Demand Planning, Customer Development and Marketing teams to incorporate commercial, marketing and trade initiatives into supply plans.\n, • Work closely with Third-Party Manufacturing (3PM) Procurement to maintain inventory levels while meeting stock targets.\n, • Coordinate repack and co-pack activities with external suppliers.\n\n \n Requirements \n\n • Bachelor's degree in Business, Finance, Supply Chain Management or a related discipline.\n, • Previous Supply Planning experience.\n, • Strong analytical and problem-solving skills with excellent written, verbal and presentation abilities.\n, • Ability to manage multiple priorities, meet deadlines and work independently in a fast-paced environment.\n, • Experience working cross-functionally with global stakeholders.\n, • Self-motivated, adaptable and results-focused, with a willingness to take ownership and accountability.\n, • Advanced Excel skills.\n, • Experience with SQL, Power BI and/or Demantra is advantageous.\n\n

Ecommerce Customer Service Assistant \n \n Location: London \n \n This role is responsible for managing customer service communications on behalf of JW ANDERSON. They will help customers with online orders pre and post conversion, including sizing, shipping, returns assistance etc. They will also own the return process, and report on return performance. \n \n Main Responsibilities \n \n\n • Delivering exceptional customer service by directly engaging with end customers via various communication channels including email and live chat. Acting as the primary contact for all customer-related queries and issues, providing prompt, effective and solution focused responses.\n, • Support the continuous improvement of customer service processes, documentation and customer communications, making recommendations to the Head of Ecommerce where appropriate.\n, • Liaise with the relevant teams to assist with order processing, tracking, repairs, exchanges, damages, quality checks, returns and refunds.\n, • Work closely with the retail teams to drive towards an omnichannel experience, ensuring the clients receive the same service online and in-store.\n, • Work with operational partners on order excellence for both outbound and inbound digital orders.\n, • Identify opportunities to improve product information, size guidance and customer-facing content by providing feedback to the ecommerce team.\n, • Work with the ecommerce team to improve transactional communications and the return experience.\n, • Maintain customer records and support customer segmentation activities in accordance with guidance from the Head of Ecommerce.\n, • Support the development of customer engagement initiatives, including maintaining records of VIP customers.\n, • Work closely with internal teams to address logistical challenges during order fulfilment and provide technical support to customers as needed.\n, • Track and report on customer service metrics and feedback to drive improvements in service and user experience.\n, • Attend seasonal and technical trainings with the Production, Design and Merchandising Teams to gain knowledge of the product, so effective recommendations can be made to drive sales (style, sizing, fit etc..)\n, • Communicate company policies and maintain client confidentiality, adhering to our data protection security guidelines.\n, • Perform any other reasonable duties as required to support team and company objectives\n, • Provide support specifically related to our online shopping platform, including troubleshooting order issues, payments, returns, and more.\n\n \n Skills & Experience \n \n\n • Previous customer service experience, ideally within ecommerce, luxury retail or premium fashion.\n, • Previous experience with Shopify and Zendesk is desirable but not a necessity.\n, • Can prioritise and manage competing priorities based on the urgency of client cases.\n, • Strong problem-solving skills and a customer-first attitude.\n, • Excellent verbal and written communication skills.\n, • Ability to work independently and manage time effectively.\n, • Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills.\n, • Always thinking of ways to improve the customer experience.\n, • A good communicator with the ability to interface regularly with internal and external stakeholders.\n, • High attention to detail.\n, • Resourceful and seeks opportunities to be innovative.\n\n \n No agencies on this occasion please. If you need to contact us about the role, please contact Ryan Tuckwell, Head of HR at careers@jwanderson.com.

Reebok is hiring a Wholesale Customer Service Executive to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment. \n \n The Role \n In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers. \n \n Key Responsibilities \n Order Management \n\n • Accurately enter and process customer orders in a timely manner\n\n Product Allocation & Logistics Coordination \n\n • Support allocation of orders and liaise with the warehouse to ensure efficient dispatch\n\n Customer Communication \n\n • Track orders and shipments, providing updates on delivery timelines, delays, and changes\n\n Cross-Functional Collaboration \n\n • Partner with Sales, Logistics, and Operations teams to resolve issues and streamline processes\n\n Performance Monitoring \n\n • Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements\n\n \n Skills & Experience Required \n\n • Minimum 2-3years’ experience in wholesale operations and customer service\n, • Strong understanding of order processing, logistics, and after-sales support\n, • Excellent communication skills with a customer-first mindset\n, • Highly organised and detail-oriented, able to manage multiple priorities\n, • Proficient in Microsoft Office and ERP/order management systems\n, • A proactive, calm problem-solver who works well under pressure\n\n \n Package & Benefits \n\n • Location: Fitzrovia, London\n, • Salary: Competitive, based on experience + annual bonus\n, • Benefits: Staff discount, pension contribution, etc\n, • Holiday: 33 days (including Bank Holidays)\n, • Career growth and stability.\n\n

BASED IN South East London \n CONTRACT TYPE Full-time & permanent \n \n ABOUT HENI \n HENI is an international multi-services art business working at the intersection of art and technology. From printmaking and physical artwork marketplaces to NFTs, publishing, news, video production, and art research, HENI works with the world's leading artists and estates to make art accessible to audiences worldwide. We are ambitious, fast-moving, and unafraid to challenge how the art world operates. \n \n THE OPPORTUNITY \n HENI is seeking an experienced Head of Logistics to lead and take end-to-end responsibility for the company's logistics function. The remit covers domestic and international movement of original artworks and print editions, together with fulfilment for books, merchandise and other physical products. \n \n Based in South East London, this is a hands-on leadership role combining specialist art logistics and high-volume e-commerce fulfilment. It is not a purely desk-based management position: the postholder will personally carry out day-to-day operational work, from arranging shipments and preparing documentation to coordinating suppliers, resolving issues and supporting warehouse and fulfilment activity. \n \n They will work closely with the Head of Warehouse and across Sales, Customer Care, Production, Exhibitions, Finance and Technology. \n \n KEY RESPONSIBILITIES \n\n • Lead the logistics function while remaining hands-on in day-to-day operations: set priorities and service standards, maintain up-to-date working procedures, plan capacity across exhibitions, primary projects and product releases, and ensure clear ownership and trained cover for critical processes.\n, • Manage the end-to-end logistics of artworks and print editions moving domestically and internationally, including collection, packing, transit, customs clearance and final delivery. Cover sales, exhibitions, loans, consignments, storage, production moves, returns and internal transfers; select the right shipper, route, packing/crating and installation service.\n, • Own and be able to operate fulfilment for editions, books and merchandise, including drop and allocation controls, production readiness, order checks, bulk labels, pickups, tracking, customer returns, damaged-stock replacement and accurate edition-number records.\n, • Build and manage the supplier framework, competitive tenders, carrier and platform relationships, shipping budgets, rates, surcharges, capacity and performance; maintain practical contingency arrangements for major drops and platform or carrier failures.\n, • Take full ownership of customs and excise compliance for imports and exports, including tariff classification, valuation, VAT, licensing and documentation. Manage pro formas, CPC codes, Incoterms, CITES/carnets, Temporary Admission, customs warehousing, proof-of-export deadlines, returned goods and any approved client self-collection; liaise with HMRC and brokers.\n, • Set proportionate packing, insurance and condition-reporting requirements; maintain chain-of-custody records and manage customs holds, loss, damage, claims, repair/replacement and root-cause action. Apply appropriate controls to replaceable numbered editions.\n, • Maintain a complete, searchable and compliant record of every movement, including website/offline shipments, allocations, cancellations, returns and replacements. Improve dashboards, deadline alerts, data integrations, movement tracking and automation so the function does not depend on personal folders or a single person/platform.\n, • Coordinate closely with Warehouse, Sales, Customer Care, Production, Exhibitions, Finance, Legal and Technology; communicate costs, lead times and risks clearly, protect client/artist confidentiality, support a premium customer experience and escalate errors transparently.\n\n \n CANDIDATE PROFILE \n A strong background in art is preferred. The successful candidate will combine art-handling judgement, customs expertise, commercial discipline and the ability to lead while remaining actively involved in day-to-day logistics work. \n \n Essential experience and capabilities \n\n • At least five years' relevant experience in registrar, logistics or customs compliance work, including senior ownership of complex international movements and the ability to lead people and partners.\n, • Proven experience moving art or other high-value, fragile goods, with sound judgement on handling, packing/crating, transport modes, condition evidence and insurance.\n, • Deep working knowledge of customs and VAT, including commodity codes, import/export documents, proof of export, Temporary Admission and bonded/customs warehouse controls.\n, • Practical understanding of high-volume parcel or e-commerce fulfilment, shipping platforms, order data, carrier operations, returns and operational resilience.\n, • Strong supplier and commercial skills: tenders, rate negotiation, budgeting, cost comparison, service performance and capacity planning.\n, • Confident with spreadsheets, document repositories, inventory/shipping systems and operational data; able to improve controls, reporting and processes.\n, • Highly organised, meticulous, discreet and calm under pressure, with clear communication, strong customer judgement and full ownership from problem through resolution. Comfortable working hands-on across office, warehouse and fulfilment activity.\n\n \n WHY HENI \n This is an opportunity to shape how HENI moves unique artworks and exhibitions, high-volume editions, books and merchandise - combining specialist art care, international trade, customer experience and scalable fulfilment in one accountable function.

Who We Are \n Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy. \n \n Learn more about who we are and what we do: https://www.joybuy.co.uk/discover/about-us \n \n About The Team \n You’ll be joining the Joybuy Compliance team, sitting at the heart of how we keep customers safe and earn their trust as we scale across Europe. This is a senior leadership role within the European Compliance pillar, working alongside — and complementary to — the Legal function. Where Legal owns legal advice, contracting and dispute risk, you will own the operational compliance and product safety agenda that keeps our products and operations compliant on the ground. You’ll lead a network of country Compliance Business Partners across our European markets and a UK-based core compliance team with specialist coverage of trade compliance and the storage and handling of dangerous goods. \n \n What You’ll Do \n Compliance Strategy & Leadership (Europe) \n • Define and own the European compliance and product safety strategy across our food and non-food e-commerce operations, aligned to business objectives, growth priorities and risk appetite across current and future markets. \n • Build and scale the European compliance operating model, organisational capabilities, governance structures and mechanisms needed to support sustainable growth while maintaining high standards of customer trust and regulatory compliance. \n • Act as the senior compliance leader for Europe and a trusted advisor to executive stakeholders, partnering closely with Legal. \n \n Leading the European Compliance Team \n • Lead and develop a network of country Compliance Business Partners across the EU/UK countries of operation and the core compliance team, ensuring consistent compliance standards while reflecting local regulatory requirements in each market. \n • Build specialist capability, where needed and set the standards, playbooks and mechanisms. \n • Set clear accountabilities across the central team and country BP network, building leadership capability and a culture of ownership and accountability. \n \n Trade Compliance & Dangerous Goods \n • Support the trade compliance specialists for European operations — covering customs and classification, sanctions screening working in close interface with the JDL logistics. \n • Support JDL for the storage, handling and movement of dangerous goods, ensuring warehousing, fulfilment and transport activities meet applicable safety and regulatory requirements across our markets. \n \n Enterprise Risk, Governance & Business Partnership \n • Lead the European compliance risk framework, ensuring effective identification, assessment, mitigation and monitoring of regulatory, operational and customer risks across the business. \n • Partner with senior leaders across Product, Commercial, Operations, Legal, Public Policy, Tax and Technology to embed compliance and product safety considerations into strategic initiatives. \n \n Specialist & Market-Specific Compliance \n • Support our specialists establish the compliance framework for Joybuy’s newly established pharmacy business in the Netherlands. \n • Build the specialist compliance capability needed for higher-risk and regulated product categories, ensuring each market has the right controls, approvals and oversight in place. \n \n About You \n • 10+ years of experience in food and/or non-food product compliance, product safety and risk management within complex, fast-paced environments, with demonstrated success navigating evolving requirements, changing business priorities and high levels of ambiguity. \n • Proven ability to lead multi-country or multi-market compliance teams, including managing distributed Business Partners and building a strong central function from a single hub. \n • Strong working knowledge of trade compliance (customs, classification, sanctions, restricted goods) and of dangerous-goods storage and handling requirements in a retail, logistics or e-commerce setting. \n • Familiarity with regulated product categories — ideally including pharmacy or healthcare. \n • Experience influencing senior leaders and driving alignment across Product, Legal, Public Policy, Tax, Operations, Commercial and Technology teams to solve complex regulatory challenges while balancing customer experience, compliance obligations and business objectives — and a clear sense of where Compliance ends and Legal begins. \n • Demonstrated track record of identifying systemic risks, driving root-cause resolution and creating durable, scalable solutions that support growth across multiple products, markets or regions. \n • Strong strategic, analytical and executive communication skills, with experience shaping business decisions, anticipating emerging regulatory risks and leading compliance capabilities that enable sustainable business expansion and customer trust. \n \n What We Offer \n Joining Joybuy means becoming part of a business where people, innovation and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business. \n \n At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. \n \n Ready to apply? \n Take the next step in your career, apply now and explore the opportunities we have to offer.

We are seeking a proactive and highly organised Administrator to join our client, a growing restoration company, based at their Head Office in West Molesey. \n \n This role is primarily responsible for managing all Restoration Claims allocated to Head Office and Head Office–owned territories. You will oversee the entire claims process - from allocation and administration through to fulfilment, delivery, reporting, and closure. \n \n The Administrator will also monitor claims activity carried out by Franchisees, providing support and performance reporting to ensure consistent standards of claims management are maintained across the network. In addition, the role will include a range of general administrative duties supporting other areas of the business and our associated companies. \n \n Key Responsibilities: \n \n\n • Manage inbound calls and emails from the call centre and direct claims allocation emails from national accounts to the appropriate territories.\n, • Oversee and coordinate the end-to-end claims management process, ensuring timely and accurate administration.\n, • Maintain effective communication with the Production and CSR teams to ensure smooth daily operations.\n, • Monitor Franchisee claims activity and provide performance reports and support as needed.\n, • Handle general administrative tasks, including document management, filing, and archiving of support and legal documents.\n, • Provide excellent customer service when handling calls or enquiries.\n, • Support additional administrative functions across the business as required.\n\n \n \n Requirements \n \n\n • Proficient in Microsoft Office (Word, Excel, Outlook).\n, • Claims Experience is desirable but not essential\n, • Knowledge of QuickBooks and basic accounting principles preferred but not essential.\n, • Strong organisational and multitasking skills with a keen eye for detail.\n, • Excellent communication skills, both written and verbal.\n, • Ability to work independently and as part of a team\n\n \n Why Join Our Client? \n \n This is an exciting opportunity to join a growing and ambitious business at a pivotal stage of its development. With a strong reputation in the restoration sector and continued expansion across the UK, the company is investing in both its people and infrastructure to support future growth. \n \n As the business continues to expand its national footprint, there will be genuine opportunities for career progression and development for individuals who demonstrate initiative, commitment, and a desire to grow with the organisation. This role offers the chance to become an integral part of a supportive team where your contribution will have a direct impact on the ongoing success of the business. \n

Company Description \n House of Decant is a destination for discerning drink lovers — offering a carefully curated selection of premium spirits, wines, and other exceptional drinks through our e-commerce platform. \n We believe that discovering and enjoying great drinks should feel effortless, elevated, and personal \n \n The Operations Coordinator / Buyer’s Assistant supports the day-to-day operational execution of House of Decant’s inventory, product listings, and supplier activity. This role focuses on accurate execution, coordination, and follow-through across inventory, systems, and logistics. \n The role works closely with buying, warehouse, and customer service teams to ensure products are correctly set up, stock is in the right place, and operational issues are resolved quickly. \n \n Key ResponsibilitiesInventory & Stock Support \n\n • Maintain accurate inventory levels across multiple locations\n, • Assist with inter-location stock transfers to meet demand and reduce stock imbalances\n, • Monitor stock levels and flag shortages, overstocks, or discrepancies\n\n Product Setup & Maintenance \n\n • Set up and maintain product listings across systems\n, • Upload product data, images, SKUs, and pricing updates\n, • Ensure listings are accurate and live on time for launches and promotions\n\n Supplier & Purchase Order Support \n\n • Assist with purchase order creation and tracking\n, • Follow up with suppliers on delivery timelines and discrepancies\n, • Maintain accurate records of orders, deliveries, and invoices\n\n Logistics & Fulfilment Coordination \n\n • Coordinate inbound shipments with suppliers and warehouses\n, • Support stock transfers between locations\n, • Work with warehouse teams to resolve fulfilment or stock issues\n\n Reporting & Admin \n\n • Track basic sales, stock movement, and inventory performance\n, • Prepare regular reports to support reordering and planning decisions\n, • Keep operational documentation and systems up to date\n\n Launch & Promotion Support \n\n • Support new product launches and promotional campaigns\n, • Ensure stock availability, correct pricing, and accurate listings\n, • Coordinate with internal teams to ensure operational readiness\n\n Cross-Team Collaboration \n\n • Act as a point of contact between buying, warehouse, and customer service teams\n, • Escalate issues clearly and early when problems arise\n, • Support process improvements to reduce errors and improve efficiency\n\n Skills & Experience \n\n • 2–5 years’ experience in operations, inventory, buying support, or e-commerce\n, • Strong attention to detail and comfort working with data and systems\n, • Organised, reliable, and able to manage multiple tasks simultaneously\n, • Confident communicator with suppliers and internal teams\n, • Proactive mindset — spots problems before they escalate\n\n Free WSET programme \n \n Salary 35,000

Warehouse Manager \n Dirac Trading Group | Acton, London | Full-time, permanent | On-site \n \n Dirac Trading Group is hiring a hands-on Warehouse Manager to take ownership of daily operations at our Acton warehouse. \n \n This is a practical, on-site leadership role for someone who can keep outbound orders moving, lead a mixed warehouse team, and maintain high standards around accuracy, safety, pace and accountability. \n \n What you will own \n\n • Lead the warehouse team day to day, setting priorities and holding people accountable.\n, • Plan rotas across full-time, zero-hour and agency workers, flexing labour to match demand.\n, • Own outbound fulfilment so orders are packed, checked, booked and dispatched accurately and on time.\n, • Book UK outbound shipments and resolve courier or collection issues quickly and practically.\n, • Maintain a clean, safe, organised and secure warehouse, with clear standards for stock handling and working areas.\n, • Own warehouse Health & Safety standards, including new starter training, refresher training and annual checks.\n, • Work closely with Operations, Customer teams and senior management to improve accuracy and efficiency.\n\n \n What we're looking for \n\n • Previous experience managing or supervising a warehouse team in the UK.\n, • Strong organisation, prioritisation and communication skills in a fast-paced environment.\n, • A hands-on management style, with the willingness to lead from the front when needed.\n, • Experience managing rotas, temporary workers, overtime and daily warehouse coverage.\n, • Strong attention to detail around packing, dispatch and stock accuracy.\n, • Experience booking UK outbound shipments.\n, • A valid forklift licence, or willingness to obtain one, is preferred.\n, • Applicants must have the right to work in the UK.\n\n \n Package and benefits \n\n • £40,000 base salary.\n, • Discretionary monthly KPI bonus of up to £700, with a maximum annual package of £48,400 if all monthly criteria are achieved.\n, • Free on-site parking and company pension scheme.\n, • Staff discount for stock we sell.\n, • Supportive, high-energy working environment with the office and warehouse teams based together in Acton.\n, • Team lunch break from 12:30-1:00pm, annual team dinner, local team lunches when major milestones are met, and competitive table tennis.\n, • Overtime support where required, including potential meal support during extended overtime periods.\n\n \n How to apply \n If you are dependable, organised and ready to take ownership of a busy warehouse operation, we would love to hear from you. Please apply through LinkedIn with your CV.

Manpower are currently seeking an interim Customer Service Assistant Manager (FMCG) to work with our global client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced environment. \n \n The position is based in Holborn, London. This is a full-time temporary role for 12 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience. \n \n The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. \n \n We are seeking a customer-focused and proactive Customer Service Assistant Manager to support the delivery of excellent customer service across assigned markets and customers. The role is responsible for managing day-to-day customer service activities, supporting order-to-cash processes, driving service level performance, resolving customer issues, and collaborating with Commercial, Supply Chain, Logistics, Finance, and Customer teams to ensure flawless execution and customer satisfaction. \n \n Key Accountabilities \n Customer Service Operations \n\n • Manage day-to-day customer service activities for assigned customers and markets.\n, • Serve as a primary point of contact for customer operational queries and escalations.\n, • Ensure customer orders are processed accurately and within agreed timelines.\n, • Provide proactive communication regarding order status, shipment updates, and service issues.\n, • Support the delivery of excellent customer experience and service performance.\n\n Order-to-Cash Management \n\n • Coordinate the end-to-end order-to-cash process from order receipt through delivery and invoice completion.\n, • Monitor orders throughout the fulfilment cycle and resolve exceptions promptly.\n, • Collaborate with Commercial, Demand Planning, Logistics, and Finance teams to ensure smooth execution.\n, • Support resolution of order blocks, pricing discrepancies, delivery issues, and invoice queries.\n, • Ensure adherence to customer requirements and internal business processes.\n\n Customer Relationship Management \n\n • Build and maintain strong working relationships with customer operational teams.\n, • Support customer meetings, reviews, and performance discussions.\n, • Coordinate timely resolution of customer complaints and service issues.\n, • Work closely with account managers and commercial teams to support customer growth plans.\n, • Contribute to customer satisfaction and retention initiatives.\n\n Service Performance & KPI Management \n\n • Monitor and report customer service performance against agreed KPIs.\n, • Track service metrics including Customer Fill Rate, On-Time In-Full (OTIF), Order Accuracy, Case Fill Rate, Customer Complaints and Service Level Performance\n, • Investigate service failures and identify root causes.\n, • Support continuous improvement initiatives to enhance customer experience.\n\n Cross-Functional Collaboration \n\n • Work closely with Customer Development (Sales), Logistics, Warehousing, Planning, and Finance teams to ensure seamless execution.\n, • Support Joint Business Plan execution with customers through strong operational management.\n, • Ensure alignment between customer requirements and supply chain capabilities.\n, • Participate in regular operational and service review meetings.\n\n Issue Resolution & Continuous Improvement \n\n • Lead day-to-day issue resolution for customer service challenges.\n, • Identify trends in customer complaints and service failures.\n, • Support process improvement initiatives that enhance service, efficiency, and compliance.\n, • Assist in implementing new tools, systems, and customer service capabilities.\n, • Promote process discipline and operational excellence across the customer service function.\n\n Reporting & Analytics \n\n • Prepare weekly and monthly customer service performance reports.\n, • Analyse customer service data to identify risks, opportunities, and improvement areas.\n, • Maintain service dashboards and reporting tools.\n, • Support business reviews through timely and accurate reporting.\n, • Provide insights and recommendations to management based on performance trends.\n\n \n Key Requirements \n\n • Experience in Customer Service, Customer Operations, Supply Chain, or Order Management within FMCG or Distributor Market.\n, • Experience managing customer relationships and order fulfilment processes.\n, • Experience working with cross-functional teams and external customers.\n, • Strong analytical and problem-solving capability.\n, • Strong Microsoft Excel skills.\n, • Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.\n, • Experience with Power BI, Tableau, or reporting tools is desirable.\n, • Bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related discipline preferred.\n\n \n Additional Information \n \n Occasional UK based travel required for warehouse visits, 3PL meetings, and operational reviews. \n \n Holborn working environment: \n\n • Bike Storage\n, • Café\n, • Kitchen & Communal Areas\n, • Complimentary Tea & Coffee\n, • Complimentary Fruit & Biscuits\n, • Gym Facilities\n

Operations Executive at London Nootropics 🍄 \n At London Nootropics, our mission is to help people stay balanced and find their flow - with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. \n \n We launched in March 2020 with a vision to make the best-in-class adaptogen extracts accessible and easy to add to our day to help us stay balanced and find our flow. As we grow, we remain committed to delivering not just exceptional products, but also exceptional care and support for every member of our community. \n \n We’re looking for an Operations Executive to join our team and help keep the engine running day-to-day: from raising purchase orders and maintaining inventory data, to supporting supplier projects and tracking fulfilment performance. If you love getting stuck into details, enjoy working with data and feel proud when things are organised and on time - we would love to hear from you. \n \n About the role \n \n As our Operations Executive, you’ll support the Operations Manager across the core building blocks of our supply chain and ops function. You’ll own key BAU workflows, help keep our databases and trackers accurate and support projects that improve how we work and how we deliver. \n \n This is a hands-on role with opportunity to learn fast - perfect for a recent graduate or someone early in their career who’s hungry to grow in a high-pace startup environment. \n \n What you’ll be doing \n \n\n • Operational BAU: Keep day-to-day ops running smoothly across suppliers, inbound deliveries and fulfilment (in-house, contract packers, UK + US 3PLs) as we scale in the UK and internationally. Work closely with the Head of Ops, fulfilment and B2B teams to align monthly purchasing plans with forecasts.\n, • Demand Planning: Own the weekly inventory cycle and keep SKU master data and supplier records accurate.\n, • Purchasing: Draft and raise purchase orders, maintaining clear records of costs, timelines, confirmations and supplier comms and onboarding.\n, • Operational Reporting & Performance Tracking: Track and report on fulfilment KPIs, delivery performance, OTIF, end-of-month margin reporting and cost-to-deliver trends.\n, • Packaging / POC Projects: Research and shortlist suppliers, coordinate sample pulls and support new packaging projects\n, • Process Optimisation: Identify inefficiencies and implement scalable solutions to improve operations and customer experience\n, • AI & Automation: Build, test and maintain AI workflows and agents that support day-to-day ops - from inbox triage and supplier comms to inventory reporting and data clean-up. Spot repeatable tasks and turn them into automations.\n\n \n We’d love to hear from you if you… \n \n\n • Are a recent graduate with a genuine interest in wellness and startups\n, • Are a strong communicator\n, • Have intermediate Excel / Google Sheets skills\n, • Enjoy working with data and using it to support your position\n, • Are ambitious, a problem solver by nature and hungry to learn in a fast-moving environment\n, • Care deeply about making a meaningful impact 🍄\n\n \n Nice to have \n \n\n • Exposure to ecommerce ops, fulfilment/3PLs, supply chain or Shopify/tools like Notion\n, • Experience working with suppliers or purchase orders in any capacity\n\n \n Why join us? \n \n\n • Be part of a fast-growing, purpose-driven company with big ambitions\n, • Work alongside a supportive, motivated team that genuinely cares\n, • Hybrid setup after passing probation (we’re based in London)\n, • Your own MacBook\n, • Monthly health and wellness allowance\n, • Regular team socials & events\n, • Opportunity to shape the future of our operations and grow in your role as we scale\n\n \n Join us on our journey to bring best-in-class adaptogens to the world - with this entry-level position, you’ll be part of a driven, positive team with great energy and purpose 🍄🪄

Supply Chain Director \n Location: Hybrid – three days per week in the office \n Salary: £95,000–£105,000 \n \n We’re partnering with a fast-growing international manufacturing business to appoint an experienced Supply Chain Director. \n \n This senior leadership position will take strategic and operational ownership of the end-to-end supply chain, supporting continued growth across established and emerging international markets. \n Working closely with the executive leadership team, you will develop a scalable supply chain strategy, strengthen operational performance and ensure consistently high levels of customer service. This is a hands-on role suited to someone who combines strategic thinking with the pace, adaptability and ownership required in an entrepreneurial, high-growth environment. \n \n Key responsibilities \n\n • Develop and deliver an end-to-end international supply chain strategy.\n, • Lead supply and demand planning, procurement, inventory, warehousing, logistics and customer fulfilment.\n, • Establish and embed an effective S&OP process.\n, • Improve forecast accuracy, product availability, service levels and OTIF performance.\n, • Build and manage a resilient network of suppliers, manufacturing partners and logistics providers.\n, • Lead commercial negotiations, balancing cost, quality, service, capacity and flexibility.\n, • Optimise inventory and working capital while protecting continuity of supply.\n, • Identify and mitigate risks across materials, production, warehousing and international logistics.\n, • Align supply plans with manufacturing capacity, labour, materials and customer demand.\n, • Support product development, commercialisation and launches across multiple markets.\n, • Develop repeatable supply chain frameworks to support entry into new territories.\n, • Establish clear KPIs and reporting across cost, service, inventory, forecasting and supplier performance.\n, • Drive improvements to ERP, forecasting and supply chain planning systems.\n, • Build and develop a high-performing supply chain team and external partner network.\n, • Champion continuous improvement, accountability and operational excellence.\n\n \n About you \n \n You will bring: \n\n • Significant senior leadership experience across supply chain, operations, procurement or planning within a fast-paced manufacturing environment.\n, • Proven ownership of an end-to-end, multi-market supply chain.\n, • Experience creating supply chain strategies that support rapid growth and international expansion.\n, • Strong knowledge of S&OP, demand and supply planning, capacity planning and inventory optimisation.\n, • A track record of improving service, reducing costs, managing risk and optimising working capital.\n, • Strong commercial and supplier-negotiation experience.\n, • Experience managing international logistics, import/export activity and regional fulfilment models.\n, • A sound understanding of manufacturing operations and production planning.\n, • Experience supporting new market entry and product commercialisation.\n, • Strong analytical, communication and stakeholder-management capabilities.\n, • Experience implementing or improving ERP and supply chain planning systems.\n, • The ability to operate effectively at both strategic and hands-on levels.\n\n \n Experience within food, beverage, FMCG, ingredients or consumer goods would be particularly valuable, as would exposure to outsourced or contract manufacturing. \n \n The opportunity \n This is a rare opportunity to shape and lead a critical international function within an ambitious, rapidly expanding business. \n \n You will have the autonomy to influence senior-level decisions, build a scalable supply chain capability and make a significant contribution to the company’s next phase of growth.

Manpower are currently seeking an interim Logistics Operations Specialist to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced environment. \n \n The position is based in Holborn, London. This is a full-time temporary role for 12 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience. \n \n The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. \n \n We are seeking a detail-oriented and proactive Logistics Operations Specialist to support the day-to-day execution of logistics operations across inbound transportation, warehouse management, outbound distribution, customs coordination, and repacking/co-packing activities. The role focuses on ensuring operational excellence, inventory accuracy, service delivery, and strong coordination with 3PL providers, transport partners, and internal stakeholders. \n \n Key Accountabilities \n Inbound Transportation \n\n • Coordinate inbound shipments from suppliers, manufacturing sites, and ports to warehouses or distribution centres.\n, • Monitor shipment status and communicate delivery updates to relevant stakeholders.\n, • Liaise with freight forwarders, transport providers, and 3PL partners to ensure smooth receipt of goods.\n, • Investigate and resolve shipment delays, shortages, damages, or documentation issues.\n, • Verify shipping documentation including invoices, packing lists, and delivery notes.\n, • Support inventory discrepancy investigations with warehouse and logistics partners.\n\n Warehouse Operations \n\n • Support daily warehouse operations through close coordination with 3PL partners.\n, • Monitor inbound receipts, inventory movements, order processing, and dispatch activities.\n, • Maintain inventory accuracy through regular reconciliation and stock count support.\n, • Track warehouse performance against agreed service levels and KPIs.\n, • Participate in operational review meetings and follow up on corrective actions.\n, • Support pallet management programs and customer-specific logistics requirements.\n, • Ensure adherence to company safety, quality, and operational standards.\n\n Outbound Transportation \n\n • Coordinate customer and distributor deliveries to meet agreed service levels.\n, • Monitor carrier performance and delivery execution.\n, • Ensure shipping documentation is accurate and completed on time.\n, • Investigate delivery exceptions and work with stakeholders to resolve issues.\n, • Support urgent order deliveries and customer escalations when required.\n\n Customs & Compliance \n\n • Support import and export documentation processes.\n, • Coordinate with customs brokers and freight forwarders to facilitate timely customs clearance.\n, • Maintain customs, shipping, and compliance records.\n, • Monitor shipment clearance status and proactively escalate potential delays.\n, • Ensure compliance with company policies and local regulatory requirements.\n\n Repacking/Co-packing Operations \n\n • Coordinate repacking and co-packing activities with external logistics partners.\n, • Monitor inventory availability and material readiness for repack activities.\n, • Track order fulfilment and completion against agreed timelines.\n, • Communicate operational issues and support resolution with cross-functional teams.\n, • Maintain records of repack and co-pack activities.\n\n Cost & Invoice Management \n\n • Support tracking of transportation, warehousing, and logistics-related costs.\n, • Validate logistics invoices and ensure timely processing.\n, • Assist with freight cost reporting and reconciliation activities.\n, • Identify opportunities to improve operational efficiency and reduce costs.\n, • Support budget tracking and cost analysis activities as required.\n\n Reporting & Performance Monitoring \n\n • Prepare weekly and monthly logistics performance reports.\n, • Monitor and report KPIs including On-Time Delivery (OTD), Inventory Accuracy, Order Fulfilment Performance, Freight Cost Performance, Warehouse Service Levels and Damaged Stock Ratio.\n, • Maintain logistics dashboards and operational records.\n, • Support data analysis and continuous improvement initiatives.\n\n Stakeholder & 3PL Coordination \n\n • Build effective working relationships with 3PL providers, carriers, freight forwarders, and internal teams.\n, • Coordinate issue resolution and escalation where required.\n, • Support regular service review meetings with logistics partners.\n, • Ensure logistics activities are executed in line with agreed service expectations.\n\n \n Key Requirements \n\n • Experience in logistics, warehousing, transportation, or supply chain operations, preferably within an FMCG environment.\n, • Exposure to customs and international logistics processes, particularly import and export documentation.\n, • Experience working with 3PL service providers and transport carriers.\n, • Experience in inventory management and order fulfilment processes.\n, • Proficiency in Microsoft Excel, PowerPoint, and Outlook.\n, • Experience with ERP, WMS, or TMS systems (e.g., SAP, Oracle, Microsoft Dynamics).\n, • Strong analytical and reporting capabilities.\n, • Bachelor's degree or equivalent qualification in Supply Chain, Logistics, Business, or a related field preferred.\n\n \n Additional Information \n \n Occasional UK based travel required for warehouse visits, 3PL meetings, and operational reviews. \n \n Holborn working environment: \n\n • Bike Storage\n, • Café\n, • Kitchen & Communal Areas\n, • Complimentary Tea & Coffee\n, • Complimentary Fruit & Biscuits\n, • Gym Facilities\n

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us: https://corporate.jd.com/ \n \n JD.com is seeking an experienced Technical Product Manager - Supply Chain to join our growing technical team at Joybuy (https://www.joybuy.com/). Joybuy is JD.com’s European full-category online retail brand designed to bring customers a faster, more convenient, and cost-effective shopping experience. Offering same-day and next-day delivery across the UK, Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will own and drive the supply chain product strategy for Joybuy's European markets. You will be responsible for the full product lifecycle of supply chain systems that support cross-border e-commerce operations, working at the intersection of logistics, technology, and business to deliver a superior fulfilment experience for millions of European customers. \n \n This is a high-impact, senior IC role. You will define product vision, set the roadmap, and lead cross-functional execution with engineering, operations, business, and local market teams across London and Beijing. \n \n Key Responsibilities \n\n • Define and own the product vision, strategy, and roadmap for international supply chain products supporting Joybuy's European operations. Align product priorities with broader business goals and market expansion plans.\n, • Drive the full product lifecycle from discovery and requirements definition through design, development, launch, and continuous iteration. Write clear PRDs, define success metrics, and ensure timely delivery.\n, • Lead product initiatives across one or more of the following domains, cross-border inventory management, warehouse management systems (WMS), order fulfilment and allocation, last-mile delivery integration, returns and reverse logistics, carrier management, and supply chain visibility.\n, • Dive deep into supply chain operations and business scenarios, work with local fulfilment teams, merchants, logistics partners, and customer service to identify pain points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction.\n, • Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation.\n, • Partner closely with engineering, design, supply chain operations, merchant operations, and local market teams across London and Beijing to drive alignment and execution excellence.\n, • Ensure supply chain product capabilities are adapted to European market requirements, including local logistics partner integration, customs and tax compliance, regulations (e.g. GPSR), and region-specific customer expectations.\n\n \n Minimum Qualifications \n\n • Bachelor's degree or equivalent practical experience.\n, • 7+ years of product management experience, with at least 3+ years in supply chain, logistics, or fulfilment-related product roles.\n, • Deep understanding of supply chain and logistics operations, experience with WMS, OMS, TMS, inventory management, or last-mile delivery systems.\n, • Proven track record of delivering complex, cross-functional product initiatives from concept to launch at scale.\n, • Strong analytical and data-driven mindset, comfortable with SQL, A/B testing, and quantitative analysis.\n, • Excellent stakeholder management and communication skills, with the ability to navigate a matrix organisation across multiple time zones.\n, • Fluent in English.\n\n \n Preferred Qualifications \n\n • Experience in cross-border e-commerce supply chains, global logistics, or international marketplace fulfilment.\n, • Experience working in or with European logistics ecosystems carriers, 3PLs, last-mile networks.\n, • Experience with supply chain planning, demand forecasting, or inventory optimisation systems.\n, • Experience building platform-level products that serve multiple internal or external stakeholders.\n, • Proven ability to influence without authority and drive alignment across senior leadership.\n, • Experience hiring, mentoring, or informally leading other product managers.\n, • Chinese language ability is strongly preferred for cross-team collaboration with Beijing HQ.\n\n \n What We Offer: \n\n • A dynamic and challenging work environment in a leading global e-commerce company with a fast-growing international business.\n, • The opportunity to work with a diverse international team spanning London and Beijing, making a significant impact on JD.com's global AI strategy.\n, • Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.\n, • Exposure to massive-scale data, complex cross-border e-commerce challenges, and real-world AI problems that impact millions of users.\n\n \n JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

\n AXA XL is an Equal Opportunity Employer. \n Chief Technology Infrastructure & Product Engineering Officer \n Location US/UK \n AXA XL’s Chief Technology Infrastructure & Product Engineering Officer is a key senior executive, leadership team role in the Technology & AI function, accountable for the organization’s end-to-end technology delivery and operational performance, ensuring the enterprise builds, runs, and continuously improves modern technology products and services. This role is responsible for ensuring the organization builds and runs modern, secure, scalable technology platforms and digital products that enable business growth, customer experience improvement, operational efficiency, and regulatory compliance. \n Leading the full technology lifecycle including product engineering, platforms, cloud, architecture, service management, IT operations, service desk and workplace technology, ensuring services are secure, resilient, cost-effective, and designed around customer and colleague experience. \n The role reports to AXA XL’s Chief Technology & AI Officer. What you’ll be doing\n Technology & Engineering Strategy \n \n • Define and execute a multi-year technology and engineering strategy aligned to enterprise business priorities.\n, • Lead the evolution toward modern digital architecture, cloud-native platforms, and API-led ecosystems.\n, • Ensure technology investment decisions are outcome-led and measurable.\n \n Product Engineering Leadership \n \n • Lead the product engineering function across the enterprise, ensuring high-performing product teams deliver value at pace.\n, • Drive product engineering disciplines including: \n \n, • agile delivery and product operating models\n, • engineering standards and reusable components\n, • scalable delivery patterns and platform thinking with security/AI/privacy by design\n \n, • Partner with leadership to ensure technology execution supports product vision and roadmap.\n \n Technology Delivery \n \n • Lead the delivery of major transformation programs (core modernization, platform build, digital journeys, embedded AI.\n, • Ensure robust program governance, delivery confidence, and transparent executive reporting.\n, • Drive delivery consistency across all technology portfolios.\n \n Enterprise Platforms, Cloud & DevOps \n \n • Build enterprise-grade platform capabilities (cloud, integration, data, identity, observability).\n, • Own DevOps, CI/CD, automation, SRE and embedded AI capabilities to ensure resilient and scalable production operations.\n, • Reduce time-to-market while improving quality, stability, and performance.\n \n Technology Operations & Service Management \n \n • Own the full IT Service Management (ITSM) operating model including: \n \n, • Service Desk and end-user support\n, • Incident, problem, change and release management\n, • Major incident management and crisis response\n, • Service request and fulfilment automation\n, • Knowledge management and self-service enablement\n \n, • Ensure operational service performance meets defined SLAs/XLAs.\n, • Drive improved colleague experience through modern service management and tooling.\n \n Service Resilience, Reliability & Operational Excellence \n \n • Ensure availability, performance and resilience of critical services through SRE practices.\n, • Drive proactive monitoring, observability, capacity management and automated remediation.\n, • Improve incident reduction, root cause resolution, and service stability over time.\n \n \n Technology Risk, Security & Compliance Partnership \n \n • Partner closely with the Chief Information Security Officer (CISO) and Risk leadership and embed secure and privacy by-design engineering\n, • Co-operate with Chief Enterprise Architect and ensure compliance with Enterprise Architecture principles.\n, • Ensure technology complies with regulatory and audit expectations.\n, • Own technology controls including SDLC governance, access controls, data security alignment, and resilience.\n, • Modernize build and service with AI capabilities.\n \n \n AI and Automation in Engineering \n \n • Embed AI in software engineering (AI coding assistants, testing automation, intelligent monitoring).\n, • Ensure AI adoption improves productivity while maintaining robust governance and engineering quality.\n, • Embed responsible AI and model governance practices where AI is deployed in products.\n \n \n Financial Accountability & Investment Governance \n \n • Own the technology engineering budget, including CapEx/OpEx balance.\n, • Drive vendor strategy, sourcing optimization, and cost transparency.\n, • Ensure technology spend delivers measurable ROI and aligns to enterprise value.\n What you’ll bring\n We’re looking for someone who has these abilities and skills: \n Executive Leadership & Strategic Influence \n \n • Excellent ability to operate at board and executive committee level.\n, • Proven track record influencing business strategy through technology outcomes.\n \n \n, • Leadership experience in managing high performing teams who are autonomous, empowered and strive for excellence to serve a global scope\n \n Modern Product Engineering Expertise \n \n • Deep knowledge of modern engineering practices:\n \n, • Agile product delivery\n, • Microservices / API architectures\n, • DevSecOps and CI/CD\n, • AI-based engineering and services\n, • Cloud-native engineering\n, • SRE and observability\n, • Test automation and quality engineering\n \n \n Architecture and Technology Modernization \n \n • Extensive experience modernizing legacy platforms and reducing complexity.\n, • Ability to balance innovation with resilience, regulatory compliance, and operational continuity.\n \n Commercial & Financial Acumen \n \n • Proven experience managing large technology budgets and complex vendor ecosystems.\n, • Keen understanding of sourcing strategy, commercial negotiation, and investment governance.\n \n Transformation Delivery Excellence \n \n • Outstanding execution capability across multi-year transformation portfolios.\n, • Ability to create delivery predictability and accountability across teams.\n What we offer\n Inclusion \n AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. \n \n • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.\n, • Robust support for Flexible Working Arrangements\n, • Enhanced family-friendly leave benefits\n, • Named to the Diversity Best Practices Index\n, • Signatory to the UK Women in Finance Charter\n \n Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. \n Total Rewards \n AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. \n We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. \n Sustainability \n At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. \n Our Pillars: \n \n • Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.\n, • Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.\n, • Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We are training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.\n, • AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.\n \n For more information, please see axaxl.com/sustainability. \n The U.S. base salary range for this position is $275,000 to $300,000 USD. \n AXA XL is a global Company. The salary range noted above is applicable only for US applicants. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. \n At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. Who we are\n AXA XL, the P&C and specialty risk division \n #J-18808-Ljbffr

Job Summary \n Autel UK is seeking a results-driven Fulfilment Representative (FR) to ensure that customer contracts are not only delivered successfully but also fully realised in terms of revenue, operational performance, customer satisfaction, and long-term business value. \n The Fulfilment Representative (FR) is the business owner of customer fulfilment after contract signature. The FR is accountable for ensuring contractual commitments are successfully translated into measurable business outcomes. \n Working closely with Account Representatives (ARs), Solution Representatives (SRs), customers, and cross-functional delivery teams, the FR coordinates the successful execution of customer commitments throughout the project and operational lifecycle. While ARs focus on customer relationship development and business growth, and SRs lead solution strategy and technical alignment, the FR owns fulfilment execution, operational success, value realisation, and customer outcome. \n The FR serves as the critical bridge between customers and internal functions, orchestrating resources across service, engineering, logistics, finance, and partner organisations to ensure successful delivery, operational adoption, revenue realisation, and long-term customer success. \n The FR owns customer outcomes from Purchase Order (PO) through delivery, go-live, operational stabilisation, and ongoing performance governance, while maintaining close alignment with ARs and SRs to maximise customer value and long-term account success. \n \n Key Responsibilities \n 1. End-to-End Project Delivery Ownership \n\n • Own the full customer fulfilment lifecycle from Purchase Order to project completion and operational acceptance.\n, • Manage project timeline, cost, and quality to ensure successful execution\n, • Develop and execute fulfilment plans aligned with customer expectations and contractual commitments.\n, • Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners.\n, • Ensure effective management of delivery schedules, quality, resources, and customer communications.\n, • Drive successful project deployment and operational readiness.\n\n \n 1. Revenue Realisation & Receivables Management \n\n • Take ownership of accounts receivable (AR) related to delivered projects\n, • Ensure timely invoicing, payment collection, and cash flow realisation\n, • Identify financial risks impacting revenue collection and take proactive actions\n, • Align delivery progress with payment milestones and contractual terms\n\n \n 1. Contract Execution & Customer Success \n\n • Ensure contractual commitments are fully executed\n, • Act as key interface between customer and internal teams\n, • Own post-go-live operational performance\n, • Lead KPI and SLA reviews\n, • Monitor operational performance and customer outcomes\n, • Drive adoption and value realisation\n, • Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding\n\n \n 1. Governance, Risk & Escalation Management \n\n • Identify delivery, operational and contractual risks\n, • Lead governance reviews\n, • Manage escalation pathways\n, • Present status to stakeholders\n, • Drive accountability across workstreams\n, • Ensure transparency through reporting\n\n \n 1. Strategic Collaboration \n\n • Work closely with ARs to support customer growth and retention\n, • Partner with SRs to ensure solution intent is successfully realised in operation\n, • Provide field feedback to improve future solution design and delivery models\n\n \n Key Focus Areas (Success Metrics) \n\n • Project Delivery Excellence (On-Time, On-Quality, On-Budget)\n, • Revenue Realisation and Cash Collection Performance\n, • Customer Satisfaction and Account Health\n, • Operational KPI and SLA Performance\n, • Contract Execution Accuracy and Value Realisation\n, • Risk Identification, Escalation Resolution, and Governance Effectiveness\n, • Continuous Improvement and Operational Excellence\n\n \n Requirements \n\n • Proven experience in project delivery, operations, or account/project management (EV, energy, or infrastructure sector preferred)\n, • Strong understanding of contract execution, delivery processes, and commercial awareness\n, • Experience in managing receivables or revenue-related processes is a strong plus\n, • Excellent stakeholder management and communication skills\n, • Strong problem-solving ability with a proactive, results-driven mindset\n, • Ability to manage multiple projects and priorities simultaneously\n, • Experience working in cross-functional and international teams\n, • Demonstrated willingness to take ownership, learn quickly, and grow within a customer-facing delivery environment\n, • Fluent in English (Mandarin is a plus)\n\n \n We recognise that candidates may not meet every requirement listed above. If you are excited about the opportunity and believe you can contribute to our mission, we encourage you to apply. \n \n Location: Watford, United Kingdom \n Start Date: As soon as possible \n Working Hours: Full-time \n Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com.

Warehouse Manager \n Chessington - On-site \n Up to £42,500 + Extensive Benefits \n \n Are you an experienced Warehouse Manager who thrives on leading teams, driving operational excellence, and delivering exceptional customer service? \n \n We're looking for a hands-on Warehouse Manager to take ownership of our warehouse operation in Chessington, ensuring stock accuracy, efficient fulfilment, and a safe, high-performing environment. \n \n What you'll be doing: \n\n • Leading and developing a motivated warehouse team\n, • Managing goods-in, inventory control, picking, packing, and dispatch operations\n, • Driving productivity, efficiency, and service excellence\n, • Championing Health & Safety and continuous improvement initiatives\n, • Working closely with internal teams to support business growth and customer satisfaction\n\n \n What we're looking for: \n\n • Previous Warehouse Manager, Supervisor, or Team Leader experience\n, • Strong leadership and people management skills\n, • Experience managing warehouse KPIs and stock control processes\n, • Excellent organisational and problem-solving abilities\n, • A proactive approach with a continuous improvement mindset\n, • Dangerous goods certificate and a fork lift licence would be desirable\n\n \n Why join us? \n\n • Up to £42,500 salary\n, • Half-day finish every Friday\n, • Extensive benefits package\n, • Join a multi-award-winning business\n, • Genuine career development opportunities\n, • Fun, supportive, and values-led culture\n, • Work for a business committed to sustainability and positive impact\n\n \n Ready to lead, inspire and make a real impact? Apply today. \n

Product Manager (Supply) \n Central London · Hybrid (4 days in the office, 1 from home) · Reports to the Head of Product \n \n About &Dine \n &Dine is the online food marketplace connecting London's best independent food businesses (we call them Makers) with companies who want fresh, authentic food in the workplace. Every order on our platform puts real money into the hands of independent caterers, chefs, and food entrepreneurs, and puts great food in front of teams who'd otherwise be staring at another beige buffet. We're not London's biggest workplace catering marketplace yet, but we're the hungriest to get there. \n We own all of our own technology, which means the ceiling on what we can build is set only by the people building it. That's where you come in. \n \n The role \n You'll be the first Product Manager at &Dine, working alongside the Head of Product, and you'll own the supply side of our marketplace end to end. Your mission is simple to say and hard to do: make the supply side of &Dine best in class. \n \n Being first is the point. There's no playbook to inherit and no backlog handed down. You'll build genuine understanding of our Makers and our operations team, turn that understanding into a roadmap, and ship things that measurably move the business. You'll also help shape what the product function itself becomes as we grow. \n \n What you'll own \n \n For our Makers \n\n • The tools Makers use to manage their presence on &Dine: their shop, menus, pricing, dietary and allergen information, and availability.\n, • The order preparation and fulfilment experience on delivery day, when it matters most.\n, • Making sure Makers have everything they need to deliver brilliant service to end customers, every time.\n\n \n For our operations team \n\n • The internal tools our ops team uses to support Makers day to day.\n, • Maker insights and reporting, so we understand supply-side health at a glance.\n, • The systems behind our courier network, so every order gets from Maker to customer smoothly.\n\n \n What success looks like \n In your first 3 months, you've built real ground truth. You've spent time in Makers' kitchens, shadowed the ops team through live delivery days, and ridden along on the courier side. You know where the friction lives, not from tickets, but from watching it happen. \n \n By 6 months, that understanding has become a roadmap with a clear “why” behind every line, and you've shipped your first meaningful improvements, with the metrics to show they moved supply-side health rather than just the changelog. \n \n By 12 months, Makers and the ops team see product as their champion. The supply side is measurably stronger: better retention, smoother delivery days, fewer fires. And you've helped shape how the product function itself works as it grows beyond one PM and a Head of Product. \n \n Who you are \n\n • Mission-driven. You care about &Dine’s mission and you're excited to scale both the product and the product function itself.\n, • A craftsperson. You hold a high bar for product quality because that’s just who you are but also because our Makers do too.\n, • Impact-first. You'd rather solve a problem that moves a number than ship a flashy feature that doesn't. No innovation theatre.\n, • Close to the ground. You believe the best roadmaps come from time spent with real users, and you'll put in that time with Makers and ops, not just read the tickets.\n, • Fluent in data. You're highly comfortable defining metrics, digging into the numbers, and letting evidence settle debates.\n, • A strong communicator. You can bring stakeholders with you, up to and including C-suite level.\n, • Biased to action. You'd rather ship, learn, and iterate than wait for certainty.\n, • You have at least 3 years of product management experience. Marketplace, logistics, or B2B experience is a bonus, not a requirement.\n\n \n Practical details \n\n • Location: Central London, with 4 days a week together in the office and 1 from home\n\n .

Product Manager (OMS), London/Hybrid, £660/day (Inside IR35) \n My client, a leading digital consultancy are working with a very large retail client of theirs who are looking to hire a Product Manager with OMS and retail experience to join on an initial 6 month contract. \n \n Requirements \n • 8+ years Product Management experience in Retail, eCommerce or Order Management platforms. \n • Deep understanding of OMS, Order Orchestration, Order Lifecycle and Post-Purchase flows. \n • Experience defining and managing backlogs for Order Management, Sourcing or Fulfilment capabilities. \n • Strong knowledge of different fulfilment models (e.g. Click & Collect, Home Delivery, Marketplace and Drop Ship Vendor (DSV)). \n • Experience defining sourcing strategies, inventory allocation rules, and fulfilment optimisation across multiple fulfilment nodes (DC, Store, Supplier and Marketplace). \n • Experience managing cross-platform dependencies and integrations across OMS, Commerce, Inventory, Fulfilment, Payments and Customer Service domains. \n • Experience working with distributed commerce architectures and highly integrated ecosystems. \n • Experience leading discovery, requirements definition, backlog creation and refinement. \n • Ability to facilitate workshops with business stakeholders and technology teams. \n • Experience writing epics, features, user stories and acceptance criteria. \n • Strong Agile delivery experience including PI Planning, Sprint Planning and Release Management. \n • Experience working with engineering, architects and QA teams throughout delivery. \n • Experience managing multi-market or multi-banner retail implementations. \n • Strong stakeholder management and executive communication skills. \n \n Skills \n • Order Management System (OMS) \n • Fluent Commerce \n • Commercetools \n • Order Orchestration \n • Order Sourcing \n • Fulfilment \n • Retail Commerce \n • Agile Product Management \n • PI Planning \n • Jira / Confluence \n\n • • MACH Architecture\n\n

Operations Manager – GF Yourself! \n Help build the UK's next challenger food brand. \n \n Full-time | Hybrid – London office + remote \n \n About GF Yourself! \n GF Yourself! exists to shake up the gluten-free market. We believe gluten-free food should be exciting, delicious, affordable and easy to discover. \n \n We launched in November 2025 with our gluten-free subscription box, and the response has exceeded expectations. We now have a growing customer base, a loyal community and proven demand. Next comes the exciting part: launching our own-brand range, expanding into retail, growing D2C, developing B2B partnerships and building one of the UK's most recognisable challenger food brands. \n \n GF Yourself! is backed by Ideas Lab (www.ideaslab.co.uk), a venture builder that creates and scales ambitious startups. We've already secured £250k of pre-seed funding and are currently raising a £500k seed round to accelerate growth. \n \n The Opportunity \n This isn't a typical operations role. You'll be joining GF Yourself! at an exciting point in our journey: the business has proven demand, a growing customer base and ambitious plans to expand beyond subscription boxes into own-brand products, retail and new channels. \n \n We’re looking for someone who wants to take real ownership of how the business operates. You'll be responsible for building the processes, systems and supplier relationships that allow GF Yourself! to scale while maintaining the quality and customer experience that has made the brand successful so far. \n \n You’ll work closely with the CEO, Ideas Lab team and our partners, playing a key role in turning an early-stage startup into a well-run, scalable consumer brand. This is a great opportunity for someone who enjoys building, improving and taking ownership - someone who wants their work to have a visible impact on the growth of a business. \n \n What You'll Do \n • Take ownership of the day-to-day operation, ensuring the business delivers an outstanding customer experience while scaling efficiently. \n • Manage our fulfilment operation, continuously improving quality, accuracy, speed and cost as order volumes grow. \n • Own supplier relationships, procurement and commercial negotiations, building long-term partnerships and securing the best combination of quality, reliability and value. \n • Lead operational reporting, tracking costs, margins, unit economics and key performance metrics, and providing clear insights to the CEO and wider team. \n • Build scalable systems, processes and documentation so the business can grow efficiently across subscriptions, own-brand products and retail. \n • Support the launch of new own-brand products and retail channels, ensuring the operational foundations are in place for successful growth. \n • Line manage our Venture Associate, helping prioritise work, develop their skills and maintain consistently high operational standards. \n • Work closely with the CEO, Ideas Lab team and external partners to identify opportunities, solve problems and continually improve how the business operates. \n • Help shape how our operations evolve as we scale into one of the UK's leading challenger food brands. \n \n Who We're Looking For \n You'll probably have experience in operations, supply chain, fulfilment, procurement or another commercially focused operational role within a consumer, FMCG, food, retail or e-commerce business. \n You enjoy making things work better. Whether that's improving a process, negotiating with suppliers, reducing costs or solving operational problems, you're always looking for the next improvement. \n You're organised, commercially minded and comfortable analysing data and financial performance as well as managing day-to-day operations. \n You enjoy taking ownership, balancing attention to detail with the ability to prioritise in a fast-moving environment where no two days are the same. \n Most importantly, you're excited by the opportunity to help build a business from an early stage and have a genuine impact on how it grows. \n \n What We Offer \n • Salary of £40,000-£55,000, depending on experience. \n • Hybrid working between home and our London WeWork office (minimum two days per week). \n • Direct exposure to experienced founders, entrepreneurs and investors through the Ideas Lab team. \n • A genuine opportunity to play a key role in building one of the UK's next challenger food brands. \n \n How to Apply \n Please submit: \n\n • An up-to-date CV.\n, • A tailored covering letter inserted as page 1 of your CV explaining why this opportunity excites you and highlighting your most relevant experience.\n\n Due to the high volume of automated LinkedIn applications, applications that do not include a tailored covering letter as page 1 of the CV will not be considered. \n \n Equal Opportunities \n Ideas Lab is proud to be an equal opportunities employer. We welcome applications from people of all backgrounds because diverse perspectives help us build better businesses. \n We look forward to hearing from you.

Gravitiq is a consumer brand group that builds and scales health, wellness, and beauty brands into profitable omnichannel category leaders. \n We are seeking a Supply Chain Manager to lead and coordinate the operational delivery of our supply chain, ensuring products are consistently available across all channels. \n This role will be responsible for demand planning, inventory management, procurement coordination, and retail fulfilment, ensuring efficient stock availability and smooth operations across the business. \n You will work closely with teams responsible for production, new product launches (NPD), and third-party logistics (3PL) to support seamless product flow, maintain service levels, and drive operational excellence. \n \n Key Responsibilities: \n \n\n • The role is responsible for leading and coordinating all operational aspects of the supply chain for Skincare brand portfolios— fast-growing skincare brand expanding from e-commerce into major retail channels.\n, • The role ensures consistent product availability through effective demand planning, inventory management, procurement coordination, and retail fulfilment, while collaborating closely with teams managing production, new product introductions, and 3PL logistics.The ideal candidate will have strong experience in the skincare or cosmetics industry and proven expertise managing fulfilment for major retailers (e.g., Costco, Walmart, Target, Sephora etc.).\n, • Lead demand planning processes to support sales, marketing, and product launch forecasts.\n, • Monitor product flow from suppliers to warehouses and onward to customers and retail partners.\n, • Coordinate with cross-functional teams to ensure supply readiness for new product launches and promotional campaigns.\n, • Build and maintain accurate forecasts across e-commerce, Amazon, and retail channels.\n, • Optimize inventory to balance service levels and working capital.\n, • Analyse sales trends to anticipate supply risks and adjust plans proactively.\n, • Manage lifecycle inventory, including launches, promotions, and discontinuations.\n, • Liaise with procurement teams to communicate production forecasts and packaging requirements.\n, • Track purchase orders and ensure supplier performance meets timelines and quality expectations.\n, • Support cost optimization through better planning and supplier collaboration.\n, • Ensure on-time, compliant delivery to major retail partners.\n, • Collaborate with 3PL and logistics teams to resolve fulfilment issues.\n, • Monitor retail KPIs such as OTIF, case fill rate, and lead time, and implement corrective actions.\n, • Work with Sales Operations and Customer Service to address delivery-related issues.\n, • Maintain accurate inventory and product data\n, • Prepare reports on supply, demand, and inventory performance for leadership.\n, • Identify process improvement opportunities to enhance efficiency and reduce costs.\n, • Work closely with Brand, Finance, and Product Development to align supply chain operations with business priorities.\n, • Provide operational insights for financial forecasting, promotions, and planning.\n\n \n Requirements: \n\n • 5–8 years of supply chain, demand planning, or operations experience in skincare, cosmetics, or personal care.\n, • Proven experience managing fulfilment for major retailers (e.g., Costco, Walmart, Target, Sephora)\n, • Experience managing multi-channel supply operations (e-commerce + retail).\n, • Strong understanding of inventory management, logistics, and supply/demand planning.\n, • Familiarity with ERP and inventory management systems.\n, • Analytical and data-driven decision-making.\n, • Excellent stakeholder management and communication skills.\n, • Highly organized, detail-oriented, and adaptable in a fast-paced environment.\n, • Process improvement mindset.\n, • Passion for skincare, beauty, and operational excellence.\n\n

Part-Time Fulfilment Operative (30 hrs/week) \n \n Location: Greenford (near Tesco Superstore on A40) \n \n Schedule: 5 days per week — 6 hours per day \n \n About Us \n We are a growing start-up e-commerce business in the Health & Wellness space, specialising in Health Tech. We are looking for a motivated and reliable individual to work closely with the Founder and support daily operations at the warehouse office. \n \n Role Overview \n We are seeking a Part-Time Fulfilment Operative to carry out order fulfilment and packing. You will work on-site at our warehouse office 5 days per week, assisting with smooth day-to-day operations and ensuring customers have a great unboxing experience. \n This role is ideal for a recent graduate, student, or someone looking for flexible part-time work in a dynamic and fast-growing industry. \n \n Key Responsibilities \n\n • Accurately pick, pack, and fulfil daily customer orders\n, • Maintain organised stock areas and manage stock inventory\n, • Support with general administrative duties as required\n, • Ensure all outgoing packages meet quality and presentation standards\n, • Transport packages to post office\n, • Moderate heavy lifting may be involved\n\n \n Desired Skills & Experience \n\n • Fulfilment experience is required\n, • Applicants must use their own car for work and have a full UK driving licence with appropriate insurance\n, • Experience with Shopify is a bonus but not required\n, • Reliable, punctual, and able to work independently\n, • Interest in health & wellness, biohacking, or health trends is highly valued\n, • Comfortable working independantly in a warehouse environment\n\n \n Hours & Schedule \n\n • 30 hours per week\n, • 5 days per week\n, • 6 hours per day with some flexibility in start/end times\n\n \n Why Join Us? \n\n • Work in an exciting, rapidly growing wellness niche\n, • Supportive and relaxed work environment\n, • Flexibility suitable for students and graduates\n, • Potential to become a full-time position\n

Join a leading global provider of innovative accessories and lifestyle products, known for setting trends in design and quality. With a rapidly expanding presence in the UK and Europe, we are seeking a dynamic sales professional to drive growth and strengthen our market position within the region Role Overview We are looking for an experienced UK Sales Representative with a strong network in the convenience retail sectors. Your primary mission will be to expand our retail footprint, boost B2B sales, and work closely with distribution partners to increase market share across the UK. Key Responsibilities • Build and manage relationships with independent retailers, retail chains, wholesalers, and buying groups throughout the UK., • Open new accounts in independent shops, and cash & carry outlets., • Coordinate with distribution and logistics teams to ensure timely order fulfilment and product availability., • Provide product training, promotional support, and merchandising guidance to retail partners., • Achieve monthly and quarterly sales targets through proactive outreach and regular in-person visits., • Represent the company at trade shows, industry events, and store visits as required., • Monitor competitor activity and gather customer feedback to refine sales strategies. Ideal Experience & Skills • 3-5+ years of B2B sales experience in related FMCG sectors., • Existing relationships with independent shops, convenience chains,, • Strong communication and relationship-building skills., • Self-motivated and comfortable working independently to achieve ambitious growth targets., • Experience launching US-based brands or new product lines in the UK is a plus., • Knowledge of retail planograms, POP displays, and merchandising best practices. Compensation & Benefits • Competitive base salary plus commission, • Performance-based bonus opportunities, • Flexible, remote working environment By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.

Design Luxury, Earn £50-70k+: Become a Bespoke Door Sales DesignerWith over 35 years of excellence, our company crafts bespoke, luxury timber front doors. From our London workshop, we deliver hand-finished products that set industry standards. Enjoy being part of our success story driven by continuous investment in marketing and product development.The Opportunity:Transform homes with our luxury doors. As a Sales Designer, you'll bring bespoke design solutions to a discerning clientele, working with homeowners to create stunning entrances that reflect their personal style. Benefit from qualified appointments generated through our targeted marketing campaigns, advanced design systems, and comprehensive training to ensure your success. Enjoy the freedom of self-employment and manage your diary with complete flexibility.Why this Sales Designer role is perfect for you:High Earnings: £50-70k OTE with uncapped earning potential. As a self-employed sales professional, your income is directly tied to your efforts. Your earning potential is limitless with uncapped commission and a steady stream of qualified appointments.Qualified Appointments: Focus on design and sales with a consistent flow of qualified appointments provided through our targeted marketing campaigns.Comprehensive Training: Master our advanced design systems and benefit from comprehensive training to support your success.Flexibility: Enjoy the freedom of self-employment and control over your diary, allowing you to achieve a fulfilling work-life balance.Are You the Ideal Sales Designer?You are passionate about design and sales, with a background that supports your success.You have a positive attitude, excellent communication skills, and a passion for delivering exceptional customer service.You have access to your own transport and a valid driving licence.Key Responsibilities:Design and sell bespoke, high-quality luxury doors.Work closely with clients to offer the best design solutions.Maintain the company's reputation for high standards.This Role Offers:Creative Fulfilment: Utilise your design skills to create beautiful, customised solutions.Professional Growth: Opportunities for development and advancement within a supportive company.Innovative Environment: Work with the latest tools and technology.Customer Impact: Make a tangible difference in clients' lives by enhancing their homes.Apply now and become a part of our design legacy!TPBN1_UKTJ

Sales Coordinator + E-Commerce/Logisitcs/Coordinator \n \n Location: CroydonSalary: £30-£35kBenefits: Company Pension, Employee Discount, Flexitime, Sick Pay, Casual Dress, Career Progression Opportunities \n \n About the Role \n An exciting opportunity has arisen for an organised and proactive Sales Coordinator to join a growing business. This is a varied role supporting the sales process from enquiry through to dispatch, while building strong customer relationships and contributing to marketing and exhibition activities. \n \n Key Responsibilities \n\n • Act as the main point of contact for customer sales enquiries and provide outstanding customer service.\n, • Process and manage customer orders across multiple sales channels, including website, email, telephone, wholesale platforms, and exhibitions.\n, • Coordinate order amendments, back orders, dispatch updates, and customer communications.\n, • Prepare order confirmations, proforma invoices, and follow up outstanding payments.\n, • Maintain accurate customer, product, stock, and order records using internal systems.\n, • Monitor stock availability and work closely with internal teams to ensure timely fulfilment.\n, • Coordinate the transfer of orders to warehouse and fulfilment teams, ensuring invoicing accuracy.\n, • Follow up website enquiries and sales leads, identifying opportunities to generate repeat business.\n, • Attend trade exhibitions, promote products, generate leads, and convert opportunities into sales.\n, • Build and maintain strong relationships with new and existing customers.\n, • Produce regular sales reports and support pricing, catalogue, and sample management activities.\n, • Assist with marketing initiatives and ensure online product information remains accurate and up to date.\n\n Requirements: \n\n • Previous experience in sales, customer service, account management, sales support, or sales administration.\n, • Excellent written and verbal communication skills.\n, • Strong relationship-building and customer service abilities.\n, • A proactive and commercially focused approach.\n, • Excellent organisational and administrative skills with strong attention to detail.\n, • The ability to manage multiple priorities and meet deadlines in a fast-paced environment.\n, • Confidence communicating with customers via phone, email, and face-to-face.\n, • Strong IT skills, including Microsoft Office and Google Workspace.\n, • The ability to work independently and collaboratively as part of a team.\n\n Desirable Skills & Experience \n\n • Experience using Sage50 or similar CRM/ERP systems.\n, • Experience attending trade shows or exhibitions.\n, • Knowledge of order processing and sales administration.\n, • Experience within shipping coordination or administration.\n\n Education: Bachelor's degree required. \n Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. \n Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.