Customer fulfilment jobs in United Kingdom

When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. • Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field, • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, • Experience managing, motivating, and influencing team behaviors, • Experience demonstrating problem solving and root cause analysis, • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. • Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field, • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, • Experience managing, motivating, and influencing team behaviors, • Experience demonstrating problem solving and root cause analysis, • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Introduction \n \n Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. \n \n \n The Role \n \n The Head of Business Development (BD) & Sales leads on Customer engagement in their market sector and is responsible for creating, identifying, validating and pursuing business leads and opportunities within the United Kingdom Operational Country (OpC). \n \n The responsibility covers various elements of Saab's Air portfolio, as assigned by the Director of BD and Sales. With particular focus but not exclusively on Air products and services for the RAF and occasionally RN air requirements. The Head of BD & Sales position acts as the Customer Sales Responsible (CSR) for their prospects. Working closely with the Head of BD and Sales for Naval and also BlueBear, your responsibilities include the key account management of the customer relationships and responsibility for the relevant parts of the Winning Business (WB) process for their assigned prospects. The CSR leads the business realisation in accordance with the WB process from Market Appraisal up to and including Deliver and Follow Up Tender, and for the customer relationships throughout and beyond the WB process. \n \n This is a key role within the BD and Sales team and will represent Saab's continued relationship building with the RAF and wider MOD therefore, the individual will be required to have an intricate understanding of the Air environment and be capable of establishing and maintaining relationships with key stakeholders, creating a narrative and having the capability to identify opportunities for the business across campaigns and sales. \n \n The ideal individual will have come from an RAF or other similar Air background, of OF3 or above, with a demonstrable understanding of how the RAF develops and delivers capability. Experience working with DE&S, procurement as well as some wider commercial, business development or sales experience would also be advantageous. \n \n Stakeholder engagement at all levels within the MOD is essential to this role. Therefore, applicants will need to have had prior involvement in running large campaigns and stakeholder management. \n \n Key Responsibilities: \n \n\n • \n Deliver order intake and gross margin in accordance with set budget \n • \n Establish and maintain customer relationships \n • \n Lead on marketing and sales prospects for part of Saab's Surveillance product portfolio \n • \n Act as a customer-facing Saab ambassador \n • \n Deliver on KPIs in accordance with annual goals set during the IPM process \n • \n Identify, prioritise and qualify new business opportunities and leads \n • \n Update all qualified cases in the CRM tool \n • \n Create business-winning strategies for each opportunity \n • \n Conduct market, customer and competitor analysis in order to develop business \n • \n Develop and maintain relevant product knowledge \n • \n Establish and maintain relevant Business Unit networks \n • \n Collaborate with the PSR for respective projects \n • \n Maintain, evaluate and develop relations with other Original Equipment Manufacturers (OEM) for Business-to-Business opportunities \n • \n Participate at exhibitions and other customer-facing events \n • \n Other tasks within the Country Unit as deemed relevant from time to time \n\n \n Qualifications and Skills: \n \n Essential: \n\n • \n Evidence of Air Domain experience in the defence environment \n • \n Experience and understanding of the UK Defence, acquisition process and budgets \n • \n Experience of working at or with DE&S \n • \n Excellent written and spoken communication skills in English \n • \n Developed social skills and a positive attitude \n • \n Documented experience of marketing and sales or other relevant sectors \n\n \n Desirable: \n\n • \n Integrated Air and Missile Defence knowledge \n • \n Electronic Warfare (EW) knowledge \n • \n Command and Control (C2) knowledge \n • \n Radar systems and sensor knowledge \n • \n Air Training and Simulation knowledge \n • \n ISTAR knowledge \n • \n Space & SDA knowledge \n • \n Knowledge of business and planning processes \n • \n Have sufficient product knowledge in terms of technical base specifications and commercial aspects in order to be able to assume the CSR role \n\n \n Saab UK Company Benefits: \n \n \n\n • \n 30 days annual leave \n • \n Workplace pension scheme with 8% company contribution \n • \n Private medical insurance \n • \n Group income protection scheme \n • \n Death in service insurance \n • \n Up to 5% share matching scheme \n • \n Company enhanced Maternity/Adoption & Paternity leave. \n • \n + Much more \n\n \n By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview \n

Solutions Director Telecoms & Media, London, Up to £120,000 + 20% Bonus, UK & EMEA, Enterprise Technology, Customer-Facing Leadership \n What if you could be the person who turns complexity into confidence? \n Technology is rarely the problem. \n Complexity is. \n For today's telecoms businesses, transformation can involve BSS, OSS, customer management, revenue, digital services, automation, AI, fulfilment and a... \n \n \n ZIPC1_UKTJ

Based - London (closest stations are Farringdon and Barbican) with some hybrid opportunities Salary £40k + £11280 Bonus + benefits My client are a high quality manufacturer of products and they operate in the UK, across Europe and the US. They are looking for a French Speaking sales executive to join their team. Based at their London Exhibition Centre, this role focuses on building relationships with customers across France, working closely with their French and UK offices. The successful candidate will take ownership of key market sectors, combining proactive sales activity, customer relationship management, and hands-on sales support, including delivering online product demonstrations. There will be an occasional requirement to travel to France, including visits to customers as needed. Key Tasks Take ownership of sales development within a defined geographic territory in the French market, identifying and converting new business opportunities. Build and manage relationships with customers in France, understanding their needs and providing tailored solutions. Proactively generate new business through outbound activity, inbound enquiries, and existing customers. Deliver engaging online product demonstrations and presentations to customers. Work closely with our French and UK offices to support collaboration and customer engagement. Achieve sales targets by increasing market penetration and customer acquisition. Prepare quotations and respond to customer enquiries via email, webchat, phone, and video calls. Manage the sales process from initial enquiry through to order completion. Coordinate with logistics teams to ensure timely delivery and smooth fulfilment. Key Objectives Grow Glasdon's customer base and revenue in France. Achieve sales targets within the French market. Deliver an excellent customer experience across all touchpoints. Essential Skills & Attributes Fluency in French and English (written and spoken). Experience in direct sales or customer-facing roles. Willingness and ability to travel to France (including the French office and customer sites) as required. Comfortable and confident delivering online product demonstrations. Strong communication, negotiation, and relationship-building skills. Commercial awareness with a proactive, results-driven approach. Ability to manage a full sales cycle from enquiry to close. Highly organised, proactive, and able to manage multiple priorities. IT literate and proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Desirable Experience selling into the French market. Knowledge of French business culture. CRM system experience

Our client is currently seeking an experienced Building Surveyor for the London / South East region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. \n The Role \n\n • Claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage.\n, • Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions.\n, • Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines.\n, • Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission.\n, • Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation.\n, • Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim.\n\n Skills / Qualifications \n\n • Relevant technical / Loss Adjusting experience is desired.\n, • Prior subsidence project management experience, perhaps.\n, • Degree in Building Surveying (BSC Hons).\n, • You will ideally be MRICS qualified {AssocRICS} as a minimum.\n, • Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation.\n, • Strong communication skills, both written and verbal.\n, • Excellent customer service, organizational & communication skills.\n\n Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims , , Job Ref: DC1012. For all other vacancies, take a look at our website - exchange-street.co.uk

Are you ready to lead the Inventory team from the front? Do you think you are ready for that next step? Have you got a key eye to detail? \n \n Here at GXO, we are currently recruiting for an Inventory First Line Manager to join our team in Greenford, support our customer, Waitrose. As an Inventory First Line Manager, you will be accountable for maintaining inventory accuracy, controlling costs and improving stock avalibaility, ensuring that warehouse systems are effectively supporting operational performance to the best they can. \n \n This is a full time, permanent position, working an any 5 from 7 shift pattern of 08:00 till 16:00. We do ask for some flexibility due to one week per month, you will be working a rotation between afternoon (14:00 till 22:00) and night (22:00 till 06:00) shifts, to support all inventory activities. \n \n Pay, benefits and more: \n \n We’re looking to offer a salary of up to £40,092.00 per annum, and 33 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts \n \n What you’ll do on a typical day: \n \n\n • Ensure all inventory is managed and counted in accordance with company policies, customer requirements, and audit standards\n, • Drive improvements in inventory management and system performance through continuous improvement initiatives and more efficient ways of working\n, • Optimise warehouse layouts and system configurations to maximise productivity, efficiency, and operational flow\n, • Lead stock reconciliation activities and investigations into significant stock adjustments, identifying root causes and implementing corrective actions\n\n \n What you need to succeed at GXO: \n \n\n • Experience implementing, configuring, or supporting Warehouse Management Systems (WMS) within a distribution centre or fulfilment environment\n, • Prior Inventory management is essential for the role to hit the ground running\n, • Previous experience within food logistics, grocery fulfilment, or e-commerce operations is desirable\n, • Excellent analytical skills with a strong attention to detail\n\n \n We engineer faster, smarter, leaner supply chains. \n \n \n GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. \n \n The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Our client based in West Drayton is seeking a Mandarin Speaking Supply Chain Coordinator to join their team \n OVERALL JOB PURPOSE \n · Support the business with project management from the production phase through to shipment for key accounts \n · Responsible for end-to-end supply chain management of Manufactured Products from source to shelf, ensuring quality products reach customers satisfactorily. \n · Support Production Coordinator and Sales team in Sales support & Supply Chain and other Ad Hoc Work related to Supply Chain and Procurement \n · Maintain good customer/merchandiser relationships \n · Maintain Quality and Compliance of, and Information on Manufactured Products and product integrity \n · Maintain and Update Product Costing Models \n · Maintain Good Supplier Relationships \n · Support Production team and department with major Supplier Relationships \n · Maintain Optimal Stock Levels \n KEY RESPONSIBILITIES \n · Ensure the smooth running of the inbound supply chain, specifically fulfilment of inbound orders on time, cost and quality requirements. \n · Maintain and refine demand planning to ensure optimal stock holding of all stock to enable order fulfilment while minimising stock holding costs. \n · Maintain and Improve Relationships with, Performance of and Cost of Freight Forwarders \n · Responsible for overseeing Customs Declarations of Imported Goods, and other relevant items \n · Assist in design and monitoring of various KPI's, e.g. procurement accuracy, Stock and demand Accuracy etc. \n · Maintain regular remote and face to face contact with 3PL Warehouse, with a view to significant performance improvement across all areas of warehousing activity \n · Maintain regular remote and face to face contact with Distribution suppliers, with a view to improving performance and reducing costs \n · Manage end-to end logistics of manufactured products \n · Monitor and improve performance of logistics providers \n · Maintain quality and compliance of information on manufactured products \n · Maintain sufficient stock levels throughout the year, and update and manage stock levels \n · Product stock reports and various other reporting tools to help the smooth running of the business. \n · Support Production Coordinators and NAMs/SNAMs in day to day project management, maintaining key project documents to help the smooth running of key accounts \n · Support NAMs/SNAMs in customer/merchandiser meetings (via teams) and assist in detailed information about product ranges for key accounts \n · Support Head of Department in building on relationships with smaller Goods Suppliers, with a view to improving performance, reducing cost, and keeping up to date with new developments \n · Resolve disputes with suppliers or back-end facing customer support, and other problems, as they arise \n · Support Head of Department in all areas and levels of Supply Chain and Sales support activity, e.g. New Product Development, Development of Supply Chain Network, Performance & Contract Monitoring, Resolving Major Issues, Cost & Contract Negotiations, etc. \n · Maintain and update all relevant data and information on Manufactured Goods, in formats which are communicable, easy to access and easy to maintain \n · Build, Refine, Maintain and Update costing models on Manufactured Goods to support pricing, customer quotes and maintenance of company margins \n · Use costing models and external research to develop and maintain effective pricing strategies and communications to internal and external stakeholders in collaboration with SMT \n · Work effectively and build relationships across the wider business to ensure smooth running of the supply chain and business operations. \n · Operate as a Subject Matter Expert in Logistics, 3PL Warehouse Management, Costing and Pricing \n · Own & maintain key stakeholder relationships at varying levels \n The role responsibilities will be subject to change as required to completed tasks required by the business. \n KEY INTERNAL CONTACTS \n · Build strong relationships with stakeholders across Sales (NAMs/SNAMs), Supply Chain, Customer Services, Marketing, Sales and Finance \n · Act as effective support for Head of Department \n KEY EXTERNAL CONTACTS \n · Work with buyers for Key retail accounts, to develop and support NAMs/SNAMs in establishing, building and maintaining effective processes & KPIs for the smooth running of accounts. \n · Work with key Suppliers to ensure on time delivery of good quality products

Exciting opportunity to work in a museum in central London, must be able to travel to South Kensington. You must be available to start ASAP for 6 months, with a review of being extended. \n Hours 07.45 to 16.00 you will be working 5 out of 7 days including weekends. First Day Only 09.00 \n 1 full weekend in 4 with two days' rest before the weekend and one rota'd day off after the weekend \n Breaks - 15 Mins Morning Tea - 1 hour Lunch Break (unpaid) \n Pay: £14.80 \n Main Responsibilities \n\n • Assist the Warehouse Manager, Assistant Warehouse Managers and warehouse colleagues with all aspects of warehouse stock control. Keep a well-organized and well-maintained warehouse operation at all times.\n, • Producing Ecommerce web orders using the Magento/Shiptheory online fulfilment system, picking and packing goods for web orders to be despatched by two separate carriers.\n, • Communicate internally and externally with customers, suppliers and NHM stakeholders in a professional manner at all times whether by phone or e-mail, reflecting Museum values and customer service standards.\n, • Work within the other 3 core warehouse teams as required by the business needs: \n \n, • Goods In: Process delivery bookings, stock receipts, customer returns, shop returns, Pricing Goods and damages.\n, • Stock Management: Replenish warehouse, pick orders for shops, online customers and wholesale.\n, • Goods Out: Pick, check and pack all outgoing orders for Museum Stores and wholesale orders, and process through the Stock Management System.\n \n, • Complete bi-annual and weekly rolling stocktakes, and any subsequent recounts as defined by the Central Team. Ensure all counts are signed off by the Warehouse Manager and or Assistant Warehouse Managers\n, • Report instances of inventory variance to Warehouse Manager and or Assistant Warehouse Managers.\n, • Comply with the Museum's Health and Safety and Fire Safety policies and procedures and with the HASAW act at all times. Report any health and safety or facilities concerns to the Warehouse Manager and or Assistant Warehouse Managers in a timely fashion.\n, • Assist in the opening and closing of exhibition shops by delivering goods in a timely fashion and checking off returns when site is closed.\n, • Process write-offs and customer returns. For Museum Stores and Web Customer Orders.\n\n \n PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 20 Kilo's. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus. \n If you would like to be considered for this role, please apply immediately as we are looking to shortlist this week. \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are seeking an experienced Warehouse Manager to lead and develop our warehouse operation within a growing freight and e-commerce environment. The successful candidate will be responsible for ensuring efficient warehouse performance, maintaining compliance standards, implementing operational improvements, and leading a team to achieve high levels of productivity, accuracy, and customer service. \n This role requires a hands-on manager with strong freight and warehouse experience, excellent systems knowledge, and a proactive approach to process improvement. \n Key Responsibilities \n\n • Manage the day-to-day operation of the warehouse, ensuring goods are received, stored, picked, packed, and dispatched accurately and efficiently.\n, • Ensure full compliance with ETSF requirements, customs procedures, and relevant regulatory standards.\n, • Lead, motivate, and develop warehouse staff, promoting a culture of accountability, safety, and continuous improvement.\n, • Implement and improve warehouse processes, systems, and operational procedures to enhance efficiency and service levels.\n, • Oversee stock control, inventory accuracy, and warehouse housekeeping standards.\n, • Utilise Warehouse Management Systems (WMS) and scanning technology to maximise operational performance and traceability.\n, • Monitor KPIs and operational performance, identifying opportunities for improvement.\n, • Ensure compliance with Health & Safety legislation, conducting regular audits, risk assessments, and staff training where required.\n, • Work closely with freight, transport, customer service, and management teams to ensure smooth operational flow.\n, • Manage warehouse resources effectively, including labour planning and equipment utilisation.\n, • Produce operational reports and performance data for senior management.\n\n Essential Skills & Experience \n\n • Proven experience as a Warehouse Manager, ideally within a freight, logistics, distribution, or e-commerce environment.\n, • Strong knowledge and practical experience of ETSF operations and compliance requirements.\n, • Experience working within an e-commerce fulfilment environment.\n, • Counterbalance Forklift Licence (B1) essential.\n, • Good understanding of Health & Safety legislation and warehouse best practices.\n, • Experience using Warehouse Management Systems (WMS) and barcode scanning technology.\n, • Strong ICT skills, including Microsoft Office and warehouse operational systems.\n, • Demonstrable experience implementing new processes, systems, and operational improvements.\n, • Excellent organisational, leadership, and communication skills.\n, • Ability to manage multiple priorities within a fast-paced environment.\n, • Strong problem-solving and decision-making abilities.\n\n Desirable Skills & Qualifications \n\n • Counterbalance Forklift Licence B2.\n, • IOSH, NEBOSH, or equivalent Health & Safety qualification.\n, • Customs, bonded warehouse, or international freight experience.\n, • Experience managing change projects and warehouse system implementations.\n\n

FRENCH SELECTION (FS) \n French Speaking Logistics Coordinator \n Location: London \n Hybrid work: Hybrid working available \n Salary: circa £36,000 per annum plus profit share scheme and excellent benefits package \n Ref: 725OP \n \n To apply using our preferred format, please visit the French Selection website, go to the vacancies page and search for job reference: 725OP \n \n The company: \n A well-established international organisation operating within the B2B marketplace, providing specialist logistics, technology and operational solutions to a global client base. \n \n Main duties: To coordinate domestic and international logistics operations, ensuring the efficient movement of goods while delivering excellent service to French and English-speaking customers. \n \n The role: \n • Coordinate domestic and international shipments from booking through to final delivery. \n • Liaise with freight carriers, warehouses and customers to ensure timely and efficient fulfilment. \n • Monitor shipments and proactively resolve delays, exceptions and delivery issues. \n • Prepare shipping documentation, customs paperwork and compliance records. \n • Maintain accurate inventory and shipment data across internal systems. \n • Analyse logistics performance, costs and service levels, identifying opportunities for continuous improvement. \n • Support relationships with logistics providers and freight partners. \n • Investigate and resolve customer logistics queries, claims and shipment issues. \n • Work closely with customer service, warehouse and commercial teams to coordinate priorities. \n • Communicate effectively in French and English with customers, suppliers and internal stakeholders. \n \n The candidate: \n • Fluent in French and English, both written and spoken (essential). \n • Previous experience in logistics, supply chain, shipping or export coordination. \n • Strong organisational and planning skills with the ability to manage multiple priorities. \n • Excellent communication and interpersonal skills. \n • Experience of warehouse operations and stock processing. \n • High level of accuracy and attention to detail. \n • Good analytical skills with the ability to interpret logistics data and produce reports. \n • Knowledge of customs procedures and international shipping documentation would be advantageous. \n • Able to work effectively in a fast-paced environment and meet deadlines. \n \n The salary: circa £36,000 per annum plus profit share scheme and excellent benefits package (including healthcare) \n \n French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

\n We are currently recruiting for an exciting opportunity as an Operations Co-Ordinator to join a growing and dynamic team based in Hertfordshire. This role offers the chance to be at the centre of a thriving business, supporting the full lifecycle of order fulfilment, from supplier coordination to client communication and logistics management. The client is renowned for delivering comprehensive end-to-end procurement, supply chain management, logistics and financial solutions. The client boasts a global network, with offices in Europe, America, and Asia. \n You will work closely with internal departments and external partners to ensure seamless delivery of goods and services, troubleshoot issues, and keep everything moving swiftly and efficiently. The successful candidate will drive negotiations with third-party service providers that assist with completing a job to the best possible standards. This role is perfect for someone detail-oriented, proactive, and eager to grow within a busy operations environment. \n You will be responsible for raising purchase orders through the company's processes, initiating the supply chain by placing orders with suppliers, and ensuring timely order processing. A key part of the role includes investigating and resolving discrepancies raised by clients, suppliers, or internal teams, as well as escalating any ongoing issues to senior management for a swift resolution. This is a role where you will be required to go above and beyond for your clients, so a certain level of professionalism and a customer service mindset will be paramount. \n This is an office-based position that is situated in Hertfordshire. Due to the location of the office, this role would be commutable from Hemel Hempstead, Watford, Amersham, St Albans, Beaconsfield, Uxbridge, Barnet, High Wycombe, Borehamwood & Welwyn Garden City. The role offers a generous salary, as well as a fantastic bonus scheme, that can be achieved after passing a probationary period. \n \n Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy. \n \n

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across supply chain, distribution, logistics warehouse & transport operations. \n 3PL Operational Performance Manager \n Remote UK role \n Ideal base South East, North West or East Midlands \n £65k + Benefits + Prospects \n We are delighted to be working with an international supplier of non-food FMCG items sold via multiple channels to both the B2B & B2C markets. These products are sold in high volume globally & move through a complex supply chain to the customer at pace. \n This role is central to smooth running of the International inbound & outbound process. \n Role: Communication, collaboration& measure. \n This is a stand-alone role with no direct reporting lines into you. However, you will work incredibly closely with all around you including all touch points of the supply chain teams globally & likewise key suppliers within the 3PL warehouse & transport operations. \n Everything inbound from landing in European ports will fall under your remit. \n Coordinating the day-to-day execution of third-party logistics operations, working closely with 3PL partners, carriers, customers, and internal teams to support accurate, timely, and cost-effective warehousing, transportation, inventory, and fulfilment. \n Success in this role means maintaining reliable day-to-day operations, strong working relationships with logistics partners, accurate information flow, and a consistent focus on service, cost, compliance, and continuous improvement. \n Summary: \n Supply Chain Operations: Coordinate the planning, execution, and monitoring of logistics activities, including warehousing, transportation, inventory, and order fulfillment. Collaborate with clients, suppliers, and carriers to optimize supply chain processes, reduce lead times, and enhance service levels. \n Look to prevent bottlenecks with good analysis, process mapping & projecting possible issues ahead of the curve. \n Travel to 3PLs in Europe will be needed in the short-term to get an understanding & feel of how they operate. \n Deep dive & analyse overall performance across the supply chain. Report & present solutions. \n Warehouse and Distribution: Work with warehouse teams to ensure timely and accurate order fulfillment. Monitor inventory movements and stock information, investigate discrepancies, and coordinate corrective actions with 3PL and internal stakeholders. \n Transportation and Freight Management: Coordinate transportation networks, carrier relationships, and freight negotiations to ensure cost-effective and timely deliveries. Track transportation and warehousing costs, validate operational charges, support budget planning, and identify practical cost-saving opportunities as well as areas for process improvement. \n Customer Relationship Management: Provide timely operational updates, respond to logistics enquiries, align expectations, and coordinate the resolution of delivery or fulfilment issues. \n Performance monitoring and Cost Control: Track relevant logistics KPIs and service levels, maintain accurate operational records, and escalate risks or recurring issues with clear context and recommended next steps. \n Compliance and Documentation: Support accurate shipping and trade documentation and ensure logistics activities follow internal procedures and applicable regulatory requirements. \n Experience / Qualities required: \n Hands-on experience coordinating external 3PL logistics providers, carriers, warehouses, and cross-functional stakeholders. \n Experience monitoring operational performance, investigating issues, and coordinating corrective actions. \n Knowledge of customs clearance and import/export processes, including commercial documentation, HS code classification, and coordination with customs brokers is highly valued. \n Languages – English & ideally Spanish \n To reflect the company values of excellence, support, creativity, and fun! \n Able to collaborate, be diplomatic, and take direction and feedback constructively. \n Emotional intelligence, supporting their peers with creative problem solving and promoting a positive work environment. \n Understanding of order fulfilment, inventory control, transportation, freight, and warehouse operations, executing their responsibilities with excellence. \n Strong working knowledge of Excel or Google Sheets and confidence using ERP, WMS, TMS, or similar operational systems \n This is a fantastic opportunity - we look forward to your application. \n Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C's, Privacy Policy and Disclaimers which can be found at strive .co. uk \n

About usWe are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.About the roleWe have a rare opportunity for an experienced Engineer to be part of Ocado history, joining us at our largest operational Customer Fulfilment Centre in Erith. You will be working on state-of-the-art technology, being the principal point of contact for any critical technical issues, as well as keeping the operation running smoothly through proactive improvement works and maintenance activity. You will be working on a range of incredible machinery, from the impressive conveyor networks to lifts and cranes.You will work a shift pattern to support our 24/7 operation, consisting of 12 hour shifts across days, nights and weekends.About youYou have 5+ years of engineering experience, with strong technical competency and a drive for career progression.Ideally from an FMCG background, you're confident working in fast-paced, high-performance environments.You’re computer literate, eager to learn new skills, and bring a creative, solution-focused mindset to problem-solving.Health and safety is a top priority, and you're comfortable and trained to work safely at height.You hold at least a Level 3 qualification or a relevant engineering degree, ready to apply it in an innovative and inspiring setting.What we offerWe believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:Time to recharge:264 hours annual leave, plus the option to buy moreHealth & wellbeing:Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.Family-first policies:22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave (after qualifying period).Financial support:Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.Commuter perks:Cycle to Work Scheme.Exclusive discounts:15% off at Ocado.com with free delivery (starting in your first month).Financial assistance is available for eligible UK candidates relocating 35 miles or more for this role.Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.#LI-ONSITE #LI-MG1

Title: Aircraft ArchitectReporting to: Systems Engineering Manager_AALTO’s Zephyr is a High-Altitude Platform Station (HAPS) and is the only one of its kind to have demonstrated day/night longevity in the stratosphere. Providing a persistent and adaptable solution, unlike other unmanned aircraft. Its persistence enables a capability of flying continuously for months at a time, at around 70,000 feet, above weather and conventional air traffic.The newly established entity shall become the leading Global HAPS Connectivity as a Service (CaaS) provider for the Mobile and Satellite Network Operator market – connecting the diverse needs of our customers – whether for rural, overlay capacity, disaster recovery or new services provision. In addition, it shall offer Platform as a Service (PaaS) to the Institutional and Military markets for Earth observation, tracking and communications requirements, as well as operating a global fleet of carbon neutral HAPS platforms – powered by sunlight.Job Purpose:As an Aircraft Architect, you will play a pivotal role in the design, development, and operations of the Zephyr system. Leveraging your extensive experience and expertise in aircraft architect engineering and air operations. You will lead and contribute to complex engineering projects, ensuring they meet performance, safety, and aviation standards. You will work closely with cross-functional teams to ensure successful implementation, meeting project objectives, and adhering to safety and regulatory requirements, while complementing other Aircraft Architects through strong mechanical and structural expertise.Responsibilities:Aircraft Architecture and Integration:Define and maintain the aircraft structural and mechanical system architecture, including primary and secondary structures, interfaces, and load paths.Conduct aircraft-level design trades balancing weight, strength, stiffness, durability, aeroelastic behaviour, thermal effects, and manufacturability.Ensure coherent integration with propulsion, avionics, and other aircraft Systems.System Modelling and Trade Studies:Develop and apply top-level engineering models to support architectural decisions and system-level understanding.Lead multidisciplinary trade studies, evaluating design options across performance, mass, structural efficiency, and operational constraints.Provide quantitative support to key decisions using simplified and fit-for-purpose modelling approaches.Ensure modelling activities remain aligned with programme maturity and engineering needs.Structural Engineering Leadership:Provide technical authority in structural design and stress analysis.Review and challenge design solutions to ensure robustness, efficiency, and certification readiness.Guide the appropriate application of structural analysis methods and tools (e.g. FEA).Certification and Compliance:Define and lead structural certification strategies, including means of compliance, substantiation methods, and verification approaches.Act as Compliance Verification Engineer (CVE) where required and interface with certification authorities.Ensure compliance with applicable airworthiness regulations and certification standards.Systems Engineering and Lifecycle Integration:Lead structural contributions to requirements definition, decomposition, and traceability.Support and contribute to aircraft and system-level design reviews (SRR, PDR, CDR).Ensure alignment between structural design & integrity industrial requirements and programme objectives (system performance, maintainability & sustainability and operational/industrial cost requirements).Support and contribute to configuration control governance (ECO, CCB), ensuring that structural and mechanical changes are properly assessed, justified, and aligned with the overall aircraft architecture.Testing and Flight Validation:Define and oversee structural verification and validation activities, including ground testing and correlation with analysis.Support flight test campaigns, including definition of instrumentation and assessment of in-flight structural performance.Contribute to the interpretation of test data and validation of design assumptions.Customer and Stakeholder Engagement:Act as a key technical interface with Chief Engineers, customers, and senior stakeholders.Support technical reviews, trade studies, and design discussions with internal and external stakeholders.Translate customer needs into coherent and achievable aircraft architectural solutions.Supplier and Industrial Interface:Provide technical oversight of structural suppliers and partners, ensuring compliance with requirements and specifications.Support supplier selection, technical reviews, and resolution of engineering issues.Risk and Safety Management:Identify and manage structural risks, including failure modes, design margins, and manufacturing considerations.Support aircraft-level safety assessments leveraging structural expertise.Ensure appropriate mitigation strategies are defined and implemented.Leadership and Technical Influence:Provide technical leadership and mentoring within the engineering team.Influence aircraft-level decisions through sound engineering judgement.Promote best practices in structural engineering, certification processes, and system integration.Experience and Qualifications:Experience:+10 years of experience in composite airframe structural analysis with proven experience in technical leadership & coordination roles.Proven experience in aircraft primary structure certification against civil specifications such as CS23, CS25 or any other applicable to this domain.Proficiency in advanced structural analysis software and tools (e.g., ANSYS, PATRAN/NASTRAN).Proven experience as an EASA CVE / FAA DER approver or any similar technical delegation is desirable for this position.Flight test experience or involvement is desirable.RPAS Systems: Proven experience in the design, integration, and testing of RPAS systems is desirable.Education: Bachelor’s or master’s degree in aerospace engineering, or a related field.Technical Skills:Strong expertise in structural analysis (static, fatigue, stability, aeroelasticity) and lightweight aerospace structures.Experience supporting architectural trade-offs and use of engineering models at aircraft level.Working knowledge of systems engineering principles and tools (e.g. DOORS, JAMA).Familiarity with applicable airworthiness regulations and certification frameworks.Communication: Excellent communication, leadership, and teamwork abilities.Regulatory Knowledge: Familiarity with the certification process and the ability to act as a liaison with regulatory authorities.Problem-Solving: Exceptional problem-solving and analytical skills.Aviation Standards: Knowledge of relevant industry standards and best practices in systems engineering.MBSE Experience: Model-Based Systems Engineering (MBSE) experience is preferred.Positioning within the TeamProvides aircraft-level architectural leadership with a strong mechanical and structural background, complementing other Aircraft Architects (e.g. avionics-focused) to ensure balanced multidisciplinary coverage across the aircraftAt AALTO, we offer an exceptional work environment that values your well-being and rewards your dedication. As part of our team, you'll experience the freedom of flexible working that enables you to achieve a healthy work-life balance. We believe in recognizing your hard work and commitment, which is why we provide a fantastic bonus scheme that rewards your contributions. Additionally, we understand the importance of financial security and support your future with a competitive pension plan. When you join us, you become part of a workplace that not only encourages your professional growth but also cares about your personal fulfilment and financial stability.AALTO HAPS Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.#LI-CL1

Accepting applications until: 3 October 2026Job DescriptionAn Outdoor Campaign Preparation Exec plays a key role in delivering customer support to both external customers and internal partners, ensuring high levels of customer satisfaction. This role focuses on efficiently assigning and producing customer campaigns, ensuring they are processed promptly, accurately, and to a high standard. As an Outdoor Campaign Preparation Exec, you will manage the allocation and printing of campaigns for clients and are responsible for gathering all information required for successful campaign delivery. It is vital you have strong attention to detail and passion for getting things finished. Key Responsibilities Must respond to all customer and commercial emails within 4 hours. Responsible for meeting Print and Delta deadlines to ensure 98%+ of Compliant campaigns are delivered as planned. Expected to review and approve customer copies following Copy Approval guidelines and ensure they are correctly assigned for print. Must proactively follow up with customers and commercial teams on artwork submissions and late artwork. Should work closely with Fulfilment teams and print partners to resolve any posting issues. This role requires a minimum office attendance of three days per week. Specific office days may be determined based on business needs and team collaboration requirements.] This role is primarily based on standard working hours; however, due to the nature of campaign preparation and print deadlines, there may be periods where flexibility in working hours is required What You’ll Love About This Role Think Big: There is a lot of variety in the role which means every day there is an opportunity to learn something new Own it: Seeing live campaigns provides a real sense of pride Keep it Simple: Keep focussed on the end goal and get things done Better Together: Exposure to key stakeholders both external and internal to help boost a career in Outdoor What Success Looks Like In the first few months, you would haveGained a comprehensive understanding of our campaign fulfilment systems Developed a clear understanding of the campaign delivery cycle, from planning and booking through to campaign execution. Acquired in-depth knowledge of Global’s wide range of products and inventory. Demonstrated the ability to confidently manage calls and emails from both internal and external customers. Embraced and contributed to a culture of cohesion, collaboration, and continuous improvement, ensuring ongoing team success and development. What you will need The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following: Excellent interpersonal and organisational skills Proactive attitude Solutions driven Accuracy and attention to detail with willingness to “get the job done” Can work under pressure and to tight time scales Excellent communication skills and confident dealing with people Prioritisation Able to learn new systems quickly Computer literate and proficient in Microsoft office applications Flexible and adaptable to work in a fast paced, changing environment Working with minimal direction Ability to Work collaboratively with colleagues to achieve goals Customer focused with great customer service skills SummaryLocation: Holborn - London; Leicester Square - LondonType: Full time

Amazon Marketplace Manager — Female Sports/Fashion Brand (Confidential) About the Role We're working on a confidential search for an Amazon Marketplace Manager to join a growing female sports/fashion brand. This is a dedicated Amazon role you'll own the channel end-to-end in a lean, profit-focused team where your work directly impacts the bottom line. What You'll Do • Catalog & Listings: Build and optimize product listings, A+ content, and variations; ensure catalog accuracy and SEO-friendly titles/descriptions tailored to the sports/fashion customer., • Amazon Advertising: Manage Sponsored Products, Sponsored Brands, and Sponsored Display campaigns; optimize ACoS/ROAS and scale profitable ad spend across seasonal product cycles., • Inventory & Fulfilment: Plan and monitor FBA inventory, coordinate replenishment with supply chain, and keep the brand in stock through peak fashion/sports seasons., • Brand Store & Content: Develop and maintain an engaging Amazon Brand Store that reflects the brand's lifestyle and fashion identity., • Performance Reporting: Track sales, conversion rates, Buy Box win rate, search rankings, and IPI score; deliver regular performance dashboards to leadership., • Brand Protection: Enforce Brand Registry, monitor for counterfeit or unauthorized sellers, and maintain listing integrity., • Account Health: Keep the account in strong standing — manage case logs, policy compliance, and performance notifications., • Competitor & Market Intelligence: Monitor competitor activity, pricing, and trends in the female sports/fashion Amazon space; identify new category opportunities. What We're Looking For • 3+ years managing an Amazon Marketplace (Seller Central and/or Vendor Central) for a consumer brand — ideally in fashion, sports, beauty, or lifestyle., • Proven revenue growth and profitability on Amazon., • Hands-on expertise with Amazon PPC, Brand Analytics, and tools like Helium 10 or Jungle Scout., • Strong FBA inventory planning experience, including seasonal demand cycles., • A self-starter who thrives in a small, fast-moving team and is comfortable owning the channel without a large support structure. What We Offer • Full ownership of the Amazon channel for an emerging female sports/fashion brand., • A lean, high-impact team where your contributions are visible and valued., • Details on compensation, location, and benefits available upon further conversation. Confidentiality Notice This search is being conducted on a confidential basis. Full company details will be shared with shortlisted candidates at the appropriate stage.

🥤 Supply Chain & Operations Manager 🥤 Challenger Drinks Brand 📍 London/hybrid 2-3 days in the office 💸 Salary up to £55k + 10% bonus Ignite is thrilled to partner with a fast-growing drinks challenger brand that are shaking up the drinks industry, selling across D2C and retail in the UK & US. This is a fantastic opportunity to join an ambitious business at a pivotal stage of growth, taking ownership of the operational engine that keeps the business moving. This is a highly visible role where you'll work closely with the founders, driving end-to-end supply chain operations across production, inventory, warehousing and customer fulfilment. You'll play a key role in ensuring products reach customers efficiently, margins are protected, and operational processes continue to scale alongside the business. What skills you need to be considered: ⭐️ Proven experience within supply chain, operations, production planning or logistics management ⭐️ Experience managing external partners including manufacturers, suppliers, warehouses and 3PL providers ⭐️ Strong commercial awareness with an understanding of margin, costs and inventory management ⭐️ Advanced Excel skills and experience working with ERP or inventory management systems ⭐️ Ability to turn complex operational data into clear business recommendations ⭐️ Comfortable working in a growing, entrepreneurial environment with high levels of ownership In return for everything you can bring, the business can offer you: ⭐️ Competitive salary up to £55,000 plus bonus ⭐ 10% bonus with the opportunity to earn more if you hit your stretch target ⭐️ Hybrid working model with 2-3 days per week in the office ⭐️ 24 days holiday plus your birthday off, alongside bank holidays ⭐️ Pension contribution ⭐️ Laptop and equipment provided ⭐️ The opportunity to make a tangible impact within a scaling business ⭐️ Direct exposure to founders and decision-making across the company What happens next? 🎬 Now: Apply today with your CV which will be reviewed by our Ignite team. First Stage: Teams call with the hiring manager Second Stage: Face to face interview in the office including presenting a task Third Stage: Meet the founders 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Summary: As Product Leader, Marketplace International, you will own the strategy and execution of Joybuy’s marketplace. You will lead the development of scalable capabilities across seller onboarding, catalogue, pricing, promotions, and fulfilment, driving growth for both sellers and customers. Working closely with marketplace country leaders, you will translate regional needs into global product solutions, balancing standardisation with flexibility to enable local market success. You will operate with full accountability for business outcomes, ensuring the marketplace delivers competitive selection, pricing, and a reliable end-to-end customer experience. Key Responsibilities: • Define and own the global marketplace product strategy and roadmap, aligned to company growth priorities;, • Deliver measurable business outcomes across selection, price competitiveness, conversion, and fulfilment performance;, • Build and scale core marketplace capabilities, including onboarding, catalogue integrations, pricing and promotions infrastructure, and logistics;, • Partner with country leaders to identify growth opportunities and translate them into product initiatives;, • Drive continuous improvement through data, experimentation, and strong operating mechanisms;, • Lead and develop a high-performing product organisation, setting a high bar for talent and execution. Qualifications: • Proven experience leading product for a large-scale marketplace or platform business;, • Ability to operate at both strategic and execution levels in a fast-paced environment;, • Experience building and scaling global platforms across multiple markets;, • Strong leadership and stakeholder management skills;, • Fluent in English, both written and spoken;, • Other EU languages a huge plus.

Shift pattern: 4 days per week (Mon- Fri rota), 8am- 6pm We are excited to be working a fast-growing international consumer brand with a strong presence across e-commerce, retail and wholesale channels. Operating from a highly automated and well-structured distribution centre, the business is experiencing continued year-on-year growth and is investing in its warehouse leadership team to support increasing operational volumes and maintain exceptional service standards across global markets. We are looking for experienced Warehouse Team Leaders to lead either inbound quality operations or outbound fulfilment activities within a busy, KPI-driven distribution environment. This is a hands-on leadership role focused equally on operational performance and people management, ensuring teams are engaged, developed and consistently delivering against safety, quality and productivity targets. Key responsibilities: • Lead, coach and develop a team of up to 10 warehouse associates, creating a positive, high-performing and accountable team culture, • Plan and deploy labour resources effectively to meet daily operational priorities, service levels and customer requirements, • Monitor and drive performance against KPIs relating to productivity, quality, accuracy, throughput and operational efficiency, • Ensure high standards of health & safety, compliance, stock integrity and operational excellence are maintained at all times, • Support continuous improvement initiatives, identifying opportunities to enhance processes, workflows and ways of working, • Work collaboratively with operational leaders and cross-functional stakeholders to resolve issues and deliver business objectives What makes a successful candidate: • Proven experience leading teams within a fast-paced warehouse, logistics, fulfilment or distribution environment, • Experience working in a KPI-driven operation, using data and performance metrics to drive results and accountability, • Excellent communication skills, with the confidence to influence and build relationships across all levels of the business, • A proactive, organised and continuous improvement mindset, with the ability to adapt to changing operational demands and identify opportunities for process enhancement, • Strong understanding of warehouse operations, inventory control, quality standards and health & safety best practice The company is unfortunately not able to sponsor, candidates must have full permanent right to work in the UK. Sounds like the right role for you? Apply now! Due to the high volume of applicants, if you do not hear back within 14 working days of submitting, please assume you have not been selected.

Logistics & Fulfilment Manager — Contract to Permanent Fable England · London (hybrid) · Immediate start Fable England is a British premium lifestyle brand — jewellery, bags and scarves — sold through our own ecommerce site, international marketplaces and wholesale in the UK and US. We're growing quickly across several channels. That growth brings the usual growing pains, and we're looking for an experienced pair of hands to bring structure and commercial rigour to our fulfilment operation as we scale — working alongside our existing operations lead. The role You'll own the commercial and analytical side of fulfilment: our 3PL and carrier relationships, cost management, service performance and reporting. In practice that means making sure orders reach customers quickly, accurately and at a sensible cost — across DTC, marketplace and wholesale, in the UK, EU and US. Key responsibilities • Own the 3PL relationship: performance management, SLAs and commercial terms, • Manage carrier relationships and negotiate rates across UK, EU and US, • Build clear reporting on cost per order, dispatch and delivery performance, accuracy and returns, • Drive service quality — delivery speed, order accuracy, returns experience — as a genuine differentiator for a premium brand, • Improve cost to serve without compromising the customer experience, • Plan and stress-test capacity for peak trading, • Oversee stock accuracy and allocation across channels, • Meet marketplace and wholesale compliance requirements (routing, labelling, packaging, delivery windows) About you • Proven experience managing 3PL and carrier relationships for an ecommerce or multichannel business, • Strong commercial and analytical skills — comfortable building cost models and negotiating contracts, • A track record of improving both service performance and cost to serve, • International shipping experience (UK, EU, US), including customs and duties, • Hands-on and pragmatic, comfortable building things that don't yet exist Nice to have: retail or fashion/accessories background; marketplace channel experience; Shopify and WMS familiarity; peak season planning. Details • Contract to permanent — initial 3–6 month contract, permanent by mutual agreement, • Day rate during contract, salary on conversion — competitive, depending on experience, • hybrid, with regular visits to our 3PL, • Start as soon as possible To apply Send your CV and a short note covering a cost or service problem you've solved — what you changed and what it delivered — plus your availability.

About Company Angara E-Commerce Private Limited is a luxury jewellery e-commerce company founded in the year 2007. It is a subsidiary of the American company, Angara Inc., which is headquartered in Los Angeles, California. Over the last few years, Angara has grown exponentially, establishing itself as a global leader in handcrafted coloured gemstone as well as diamond jewellery. Our luxury jewellery is shipped to more than 65 countries worldwide, and has a presence in the United States of America, Bangkok, Australia, Canada, and the United Kingdom. In India, our offices are located in Jaipur and Noida. Angara was ranked the No.1 Online Jeweller in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as 5 Year Champion on being voted among the best online jewellers in its list of “Best Online Shops” for five years in a row. That’s not all. Our ground-breaking innovation, ‘Create With Angara,’ earned us the Business Intelligence Group’s 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Company’s Most Innovative Companies 2024 list. In addition to this, we secured the prestigious Bizrate Insights Circle of Excellence Award for two consecutive years as well as the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service and our Trust Pilot rating stands at 4.5 out of 5. At Angara, we offer a creative and dynamic work environment with a wide range of growth and learning opportunities. We offer a competitive salary, employee achievement awards, recognitions, and a growth plan for a promising career. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, age, citizenship, marital status, disability, or gender identity. Browse our website to know more about us: https://www.angara.com/. Role Overview Own the growth strategy and P&L for scaling the brand's D2C business in Europe, with a primary focus on the UK and Germany. This is a build-and-scale mandate: taking a jewelry (or premium lifestyle) D2C brand from early traction to category-relevant scale across two structurally different markets, each with its own consumer behavior, regulatory frame, payment norms, and competitive set. The role demands both strategic clarity on where to play and the operational credibility to execute market by market rather than treating Europe as one undifferentiated bucket. Core Responsibilities Market P&L & Strategy • Own revenue, contribution margin, and marketing efficiency (blended ROAS / CAC-to-LTV) across the European D2C business., • Build market-specific entry and scale playbooks — recognizing that the UK and Germany cannot be run on a single shared plan., • Prioritize sequencing and investment allocation across markets, and define the roadmap for extending into additional European geos over time. Growth & Performance Marketing • Direct paid acquisition (Meta, Google, TikTok), retention (email/SMS via Klaviyo or equivalent), and the balance between brand and performance spend., • Localize funnel, creative, and offer strategy per market — not just translate it. Merchandising & Category Strategy • Adapt assortment to local taste: e.g., gold purity/karat preferences, sizing conventions (ring sizes differ UK vs EU), price-point tiering, gifting vs self-purchase mix, and occasion calendars (Christmas, Valentine's, Mother's Day timing shifts by geo)., • Manage hallmarking/assay requirements (UK hallmarking is legally mandated), materials claims, and returns behavior on high-consideration, high-AOV items., • Identify select categories and sub-categories most relevant to each market and build the scale-up plan around those focused bets, across merchandizing, marketing & user journey. Operations, Logistics & Compliance • Own fulfilment, duties/VAT handling, and the delivery promise per market., • Navigate post-Brexit import complexity (UK) and EU VAT/OSS and GDPR (DE). Localization & Payments • Ensure market-native payment methods and customer expectations in each geo are met across the funnel, including language localization and locally expected trust signals. Marketplace Strategy • Define the role of marketplaces alongside owned D2C — e.g., the place of Amazon and relevant local platforms, and any retail/wholesale hybrid — and how they complement rather than cannibalize the direct channel. Partnerships • Manage agency, 3PL, and influencer/creator partnerships per market to support scale. Ideal Background • 8–12+ years in D2C/ecommerce, with direct P&L ownership in the UK and/or Germany., • Bonus: jewelry, watches, accessories, or premium/considered-purchase categories., • Data-fluent (attribution, cohort), marketing understanding, operationally credible, and culturally adaptive. NOTE: If the above JD is match with your skills, kindly email me your CV on nandani.mohan@angara.com

This luxury beauty and wellness brand is preparing for a significant operational shift, the 2026 rollout of a new ERP system that will reshape how the business runs. This is a permanent Operations Manager role for someone who wants to build the process, not just follow it. You would join at the point where the groundwork gets laid, with real scope to shape how the system works before it goes live. Your New Role • Own end-to-end order fulfilment, linking customers, warehouses and shipping partners, • Oversee warehouse operations and 3PL relationships across the UK and US, • Coordinate global distribution, imports and exports, getting incoterms and shipping documentation right, • Lead the CIN7 implementation, working with developers and 3PL on configuration, testing and optimal set-up, • Manage customer service through Gorgias, resolving issues before they become problems, • Handle purchase orders and supplier relationships, balancing cost against quality and service, • Produce operational reports in Excel that actually drive decisions, • Support customer onboarding and cross-departmental projects as they arise Your Talents You’ve worked in operations before, ideally within beauty, cosmetics, wellness or FMCG, and you know how to make an impact quickly. You understand incoterms (International Commercial Terms), BOMs and SKU management well enough to coordinate a product’s journey from component to customer. Experience with CIN7 or a similar ERP system would put you ahead, but a strong interest in systems and process improvement matters just as much. Above all, you’re proactive: someone who spots the gap in a process and fixes it without waiting to be asked. Why Apply You would lead a project with real long-term consequences for the business, not a task handed down from someone else’s plan. The chance to shape an ERP implementation from the ground up rarely comes with this much ownership attached. You’d work closely with developers, 3PL partners and multiple internal teams, building a breadth of operational experience that’s hard to get anywhere else.

Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected. Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: https://corporate.jd.com/ About The Team JD Worldwide is scaling its international Legal and Compliance function as part of a significant period of growth across our European operations. We are looking for a Commercial Lawyer to join our Legal team, based in London, providing pragmatic, commercially-minded legal support across the business.This is a great opportunity for a qualified lawyer who enjoys working in a fast-paced, international environment, partnering closely with commercial, compliance, and operational stakeholders across multiple jurisdictions. What You'll Do • Draft, review, and negotiate a wide range of commercial contracts, including supplier agreements, distribution agreements, logistics and fulfilment contracts, technology and licensing agreements, and NDAs, • Provide day-to-day legal advice to commercial, procurement, and operations teams on contractual and regulatory risk, • Support cross-border trading activities, including e-commerce, retail, and supply chain arrangements across UK, EU, and international markets, • Advise on consumer facing e-commerce and marketing matters, including customer terms, website and app journeys., • Review and advise on advertising and marketing copy, promotions and campaigns, including pricing, social media content or affiliate arrangements., • Provide practical data protection and privacy advice including on privacy notices, cookies and direct marketing, data-processing and data-sharing arrangements, and international data transfers., • Work closely with the Compliance team on regulatory matters affecting commercial operations (consumer protection, competition law, data protection and product compliance), • Manage and instruct external counsel where required, ensuring cost-effective use of outside legal resource, • Contribute to the development of template agreements, playbooks, and self-serve legal resources to improve efficiency across the business, • Support ad hoc projects, including new market entry, vendor onboarding, and commercial dispute resolution, • Partner with the Legal & Compliance leadership team on process improvements as the function continues to build out About You • Qualified solicitor (England & Wales) with strong post-qualification experience in commercial law, ideally with signficiant in-house experience working in or advising an e-commerce, retail or logistics environment., • Solid experience drafting and negotiating a broad range of commercial contracts, • A good working knowledge of consumer protection, marketing and advertising and data protection law relevant to an e-commerce and logistics business., • Comfortable working autonomously in a lean, fast-growing legal team, • Strong commercial judgement — able to balance legal risk with business pragmatism, • Experience supporting international or cross-border operations is highly desirable, • Excellent stakeholder management skills, with the ability to communicate complex legal concepts clearly to non-legal audiences, • Experience in retail, e-commerce, logistics, or technology sectors is a plus What We Offer Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us. At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.

General Healthcare is a family-owned business established in 1986. We develop, manufacture and distribute a wide range of healthcare, cosmetics and personal care products, supplying customers across the UK and internationally. Our direct-to-consumer eCommerce business fulfils thousands of customer orders each year through our own warehouse, supplying customers via our websites and leading online marketplaces. We're looking for a reliable, organised and motivated Fulfilment & Warehouse Operative to join our small team. This is a hands-on role where you'll play a key part in ensuring customer orders are picked, packed and dispatched accurately while helping maintain the smooth day-to-day running of our warehouse. The Role This is a hands-on operational role at the heart of our business, responsible for the safe receipt, organisation, storage, picking and packing of customer orders. Accuracy, organisation and attention to detail are essential, as you'll ensure every order is dispatched correctly and on time. Working closely with the Warehouse and eCommerce teams, you'll run the day-to-day fulfilment operation, helping to maintain an efficient warehouse while contributing to high operational standards. No two days are the same. While around 40% of the role focuses on eCommerce fulfilment, the remainder involves supporting the wider warehouse operation. eCommerce Fulfilment • Pick, pack and dispatch customer orders accurately and efficiently., • Prepare shipments for Royal Mail and other courier collections., • Process customer returns and exchanges., • Ensure orders are completed within SLA., • Maintain high standards of packing quality and accuracy. Warehouse Operations • Build, organise, and shrink-wrap pallets safely and securely., • Receive, check and put away incoming stock and deliveries; replenish picking locations., • Load and unload shipping containers as required., • Prepare Amazon FBA shipment plans., • Assemble product components and prepare finished goods for sale., • Apply product labels, barcodes and packaging as required., • Carry out stock counts and assist with inventory control and record-keeping., • Maintain a clean, organised and safe warehouse, including layout improvements and general housekeeping., • Support colleagues and other operational tasks during busy periods and seasonal peaks. Essential Skills & Experience • Previous experience in a fulfilment, warehouse, or logistics environment, • Comfortable working in an active warehouse environment, including receiving deliveries, moving stock and supporting the day-to-day running of the warehouse., • Excellent attention to detail, with good organisational and time-management skills., • Technically confident and comfortable learning new warehouse and fulfilment systems., • Able to work independently and as part of a small team., • Reliable, punctual and hardworking, with a positive, willing-to-learn attitude., • Physically able to carry out warehouse duties, including lifting and standing for extended periods. Desirable Skills • Experience using Linnworks or similar warehouse/order management software., • Previous eCommerce fulfilment experience., • Experience using barcode scanners and shipping systems., • Basic stock control or inventory experience., • Experience preparing Amazon FBA shipments. What We Offer • Competitive salary., • Company bonus scheme., • Private healthcare (after qualifying period)., • Birthday leave., • 28 days holiday including bank holidays (pro rata for part-time employees)., • Casual dress., • Free on-site parking., • Full training provided., • Opportunities to develop as the business continues to grow., • Friendly, supportive and welcoming team environment. Why Join Us? This is an exciting opportunity to join a small growing business where every team member makes a real impact. We're proud of our friendly culture and are looking for someone who enjoys being part of a hardworking team, takes pride in their work, and wants to grow with the company.

Recruitment Consultant – National Distribution Full Time | £32,000 per annum plus commission Working Hours - 40 hours per week - Core hours: 08:30 – 17:30 Additional out-of-hours escalation support required for Nightline operations Weekend cover required during peak periods Keep the Nation Moving with Pertemps - At Pertemps, we don’t just fill jobs we power some of the UK’s biggest distribution networks with exceptional people, operational expertise, and innovative workforce solutions. We’re now looking for a highly organised, commercially minded, and people-focused Planning & Compliance Consultant to join our National Distribution team at PRDC. This is a fast-paced, high-impact role where no two days are the same. If you thrive on problem-solving, building relationships, and delivering operational excellence, this could be your next career move. Why Pertemps? Pertemps is one of the UK’s largest independently owned recruitment businesses, with over 60 years of success delivering workforce solutions to leading brands across the UK. We believe in investing in our people giving you the tools, training, support, and career pathways to succeed. What you’ll get: ✔ Competitive salary + annual commission scheme ✔ Clear progression and development opportunities ✔ REC qualifications and professional development support ✔ A collaborative and supportive team environment ✔ The chance to work with nationally recognised logistics operations ✔ Exposure to large-scale workforce planning and compliance operations The Opportunity You’ll play a pivotal role in ensuring operational delivery across a major national distribution contract and you'll be the vital link between drivers, clients, compliance, and operational teams — ensuring workforce plans are fulfilled, compliance standards are met, and service levels consistently exceed expectations. This role combines: Workforce planning Driver engagement Client relationship management Compliance coordination Payroll support Operational problem-solving You’ll need to be proactive, resilient, highly organised, and confident communicating with people at all levels. What You’ll Be Doing • Resource and coordinate weekly driver plans against client forecasts, • Monitor driver availability and identify risks to supply, • Support fulfilment targets, ensuring exceptional service delivery, • Work closely with recruitment teams to address resourcing gaps, • Act as the first point of contact for drivers, • Manage queries relating to pay, hours, availability, and compliance, • Build strong working relationships with both clients and candidates, • Support driver welfare, retention, engagement, and performance, • Support driver compliance, licence checks, and legal governance, • Assist with incident and post-accident processes, • Maintain accurate records across internal systems and reporting tools, • Ensure all workers remain compliant within Joined Up and Jaama systems, • Support weekly payroll processes and hours reconciliation, • Liaise with clients to resolve missing hours and payroll issues, • Produce reports, dashboards, and management information, • Analyse trends and recommend operational improvements What We’re Looking For ✔ Organised and solutions-focused ✔ Commercially aware and customer-driven ✔ Calm under pressure in a fast-moving environment ✔ Confident managing multiple priorities ✔ Passionate about delivering exceptional service Experience & Skills • Experience within recruitment, logistics, planning, compliance, or customer operations is desirable, • Strong relationship-building and communication skills, • Ability to manage stakeholders at all levels, • Good understanding of operational KPIs and service delivery, • Strong attention to detail and administrative accuracy, • Proactive mindset with excellent organisational skills, • Comfortable working in a fast-paced, operational environment Ready to Take the Next Step? If you’re looking for a role where you can make a genuine impact, develop your career, and be part of a high-performing operational team, we’d love to hear from you.

About the Company RDi employs cutting-edge production techniques to refine the process of managing sensitive data, messaging, IVD kitting and fulfilment. Main Purpose of Job The Delivery Office Coordinator plays a key role in supporting operational activities through the management of Device History Records (DHRs), Standard Operating Procedures (SOPs), delivery documentation, and customer liaison. This position ensures that production and fulfilment documentation is accurate, complete, and compliant with regulatory and quality standards. The role also acts as a central administrative link between Operations, Quality, and customers to ensure smooth order processing and documentation integrity. Duties and Responsibilities Device History Record (DHR) Management • Prepare and maintain Device History Records to ensure completeness and compliance., • Contribute to the stock allocation process to obtain LOT number traceability, • Create LOTs (batches) for each kit type based on customer forecasts SOP & Document Control • Maintain and update Standard Operating Procedures (SOPs) under document control processes., • Track document revisions and ensure only current versions are in circulation., • Support controlled issuance and withdrawal of documentation., • Provide production schedules to the production team in a timely manner based on customer demand and forecasts Delivery Notes & Dispatch Documentation • Generate and verify delivery notes and shipping documentation., • Ensure dispatch records align with order details and customer requirements., • Maintain accurate digital and physical filing systems for delivery documentation., • Investigate and resolve documentation discrepancies with relevant teams. Customer Liaison • Act as a point of contact for customer queries relating to orders, documentation, and deliveries., • Provide timely updates on order status and dispatch confirmations., • Coordinate with Operations, Warehouse, and Quality teams to resolve customer issues., • Maintain accurate communication records. Operational & Quality Support • Input operational data into ERP/QMS systems., • Maintain stock planning tools with accurate information relating to kit components, • Update and maintain stock reports with received deliveries and stock usage, • Assist in preparing documentation for internal and external audits., • Support CAPA tracking and non-conformance documentation where required., • Contribute to continuous improvement initiatives within operations. Competency requirements · A positive, pro-active can-do attitude. · Attempt to keep up to date with the ever changing technological and social advances across the healthcare services industry. · Have the ability to communicate clearly with strong and adaptable interpersonal skills. · Honest, trustworthy and reliable – demonstrate good integrity. · Time management and ability to prioritise tasks to ensure customer and business needs are met. · Have strong attention to detail with the ability to take a holistic view when appropriate. · Remain calm and upbeat even in difficult circumstances, always looking for continuous improvement. · Self-motivated and able to perform as part of a team, supporting their colleagues when required. · Strong verbal and written communication skills. · Follow Company Quality, Environmental and Health & Safety Procedures. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.

Customer Service Representative | International Business | Borehamwood (Office based) We’re looking for a driven, confident, and highly organised Customer Service Representative to join a fast-paced, internationally focused business supplying products to a diverse customer base across the UK and global markets. This is a hands-on, dynamic role at the heart of the operation, where you’ll support Sales while coordinating closely with Procurement, Warehouse, QA, and Finance to ensure orders move seamlessly from quotation through to delivery. If you thrive under pressure, enjoy problem-solving, and bring positive energy to everything you do, this role offers real opportunity to make an impact. What You’ll Be Doing: • Managing the full sales order lifecycle - from quotation to fulfilment and invoicing, • Supporting the Sales team with accurate, timely order processing and updates, • Proactively identifying and resolving order issues before they impact customers, • Coordinating with internal teams to ensure smooth, on-time delivery, • Building strong relationships with customers and delivering excellent service, • Supporting account growth through proactive communication and product recommendations, • Maintaining accurate data and ensuring all processes are followed correctly What we’re looking for: • Experience in a fast-paced customer service or sales support role, • A confident communicator who can build strong relationships internally and externally, • Highly organised with strong attention to detail, • A proactive, solutions-focused mindset with the ability to multitask under pressure, • Positive, energetic, and driven, with a strong sense of ownership, • Comfortable using systems and Microsoft Office (SAGE experience is a plus) Why Join? • Be part of a collaborative, high-energy team, • Work in a fast-moving environment where no two days are the same, • Opportunities to grow, develop, and make a real impact, • Competitive salary and benefits package, including bonus For a full, more detailed job description - feel free to get in touch. Keywords: Customer Service, Customer Services, Sales Support, Customer Success

Talentmark are recruiting for a Marketing Director to join a leading provider of advanced analytics, research and technology solutions to the life sciences industry on a contract basis for 6 months initially. This role is fully remote but tied to the London office so may require occasonal trip to site. Company: Our client offers research services and technology solutions in the life sciences industry. With just under 100,000 employees, the company has operations in over 90 countries worldwide. Their ambition is to help accelerate healthcare innovation through the intelligent use of data, advanced analytics and artificial intelligence, enabling better decision-making across the product development lifecycle. Salary: Up to £74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop and implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars.Your Background: Hold a degree in Business, Commerce, Economics or a related discipline, or have equivalent working experience. Working experience leading an on-line store or e-commerce programme, preferably in healthcare or pharma. Experience in catalogue management, product listing optimisation and taxonomy governance. Strong commercial acumen with experience in pricing, promotions and margin management. Demonstrable project management experience and ability to manage multiple priorities.Apply: For more information, or to apply for this Marketing Director position please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only). It is essential that applicants hold entitlement to work in the UK. Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check

Job Title: Import/Export Coordinator Contract: 6 months Location: Remote £: 14.96 p/h SRG are working with a multinational consumer goods and personal care company who are seeking an Import/Export Coordinator to join their team. Role Purpose Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full. The role requires close coordination across Supply Chain, Master Data, Pricing, Maersk, and the customer. Core Responsibilities Customer Relationship & Communication Act as the primary operational contact for the customer Manage PO amendments (quantities, SKUs, loading dates) Communicate shipment plans, availability, and export details Support trials and new product introductions Coordinate dispute resolution and damaged goods claims Order Processing & Validation Receive and validate customer POs Manage obsolete or substituted SKUs Ensure Master Data extensions are completed for order creation Confirm amended POs are final before processing Sales Order Creation (SAP) Create and maintain Sales Orders through OpenText Apply pricing, batch, and Incoterm data Add batch and Incoterm info post-OpenText processing Process FOC orders and arrange shipments Clear stuck OpenText transactions Route correctly (Maersk, non-Maersk, LCL, DG) Export & Logistics Handover Align with Planning Team if the stock will be available on requested loading dates before you handover to Maersk team. Handover SOs to Maersk for booking once complete Release blocked orders and check stock readiness Plan pallets, containers, and packaging Organise export packaging (e.g., Israel outer cartons) Identify DG orders for special handling Archive POs and documentation in correct files Post-Shipment Raise and follow through dispute cases (credit/debit pricing) Investigate damaged goods issues with customer and logistics Reporting & Daily & Weekly Operations Daily SQ01 and ST report to customer Daily DN checks DN Holding Stock report; delete DNs >7 days KCP report for Tier 3 Meeting (backup) Weekly call with Israel Weekly call with Maersk Attend project/trial calls as required Process & System Improvements & Projects Support operational projects (e.g., Israel EDI) Close identified process gaps (duplicated POs, missing visibility, workflow defects) Improve workflows and documentation Support SLI review and updates Participate in training and tooling improvements Take ownership of ad-hoc operational projects ( e.g., air shipments, special export requests, urgent routed shipments) as assigned by management. OpenText Issues Training & Cross-Support HS Code mailbox (Mondays) + vendor liaison SAP workflow monitoring Train new internal team members Train customer-side operational teams (Israel) Support SCD issue resolution Provide holiday cover for team absence Systems & Tools SAP (essential) OpenText - Validation Tool Maersk booking systems Excel (required) Word / PowerPoint (preferred) Profile & Competencies Covering both imports AND exports; needs to have strong experience with both Comfortable owning customer operational relationship Strong in detail, accuracy, and documentation Able to handle complexity and multiple orders concurrently Communicates clearly across customers, logistics, and internal teams Works independently once trained * Deadline-driven and organisedGuidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Supply Chain Coordinator We are looking for a Supply Chain Coordinator to join our Operations team. As a Supply Chain Coordinator you will manage and optimize the inbound flow from suppliers to our warehouse in Denmark. You'll be responsible for ensuring efficient inbound processes, while maintaining compliance and company standards. The ideal candidate will act as the key link between suppliers, logistics partners, and internal stakeholders, driving continuous improvements to enhance service levels, cost efficiency, and operational excellence. About Us Established in 2002, Tom Dixon is a British luxury design brand which is represented internationally. Specialising in furniture, lighting and accessories, Tom Dixon has hubs in London and New York and is represented by preferred partners internationally and distributed globally in key markets. With an aesthetic that is intrinsically inspired by the brand’s British roots, the products are internationally recognised and appreciated for their pioneering use of materials and techniques. Our extraordinary head office as well as our Flagship Store are located at 1 Bagley Walk, Kings Cross, London, N1C 4PQ. More information about us can be found at www.tomdixon.net. About the Role Inbound Inventory Management • Oversee key inbound operations, ensuring accuracy, efficiency, and compliance., • Manage inbound flows, including supplier management, purchase orders, order fulfilment, and returns., • Maintain inventory and service accuracy through regular audits and reconciliation. Operations & Logistics Coordination • Collaborate with 3PL providers, Inbound carriers, and distribution partners to ensure timely delivery of goods., • Monitor and manage service-level agreements (SLAs) with logistics providers., • Resolve escalations related to shipping delays, damages, or stock discrepancies., • Ensure compliance with customs, trade regulations, and import/export documentation. Process Improvement & Compliance • Identify and implement continuous improvement initiatives to streamline processes and reduce costs., • Standardize procedures across multiple regional sites., • Drive sustainability and efficiency projects in logistics operations., • Ensure adherence to company policies, health & safety requirements, and legal obligations. Cross-functional Collaboration • Partner with Supply Chain, Merchandising, Finance, and Customer Service teams to align operational strategies., • Work with IT to enhance reporting capabilities., • Act as the primary point of contact for internal stakeholders on inbound operations matters. Reporting & Analysis • Develop and deliver regular reports on KPIs including inventory accuracy, supplier performance, and logistics costs., • Analyse operational data to identify risks, opportunities, and performance trends., • Provide insights and recommendations to senior management for strategic planning. About you This role is suitable for a ambitious and motivated early career supply chain professional with some previous experience working in supply chain, logistics or operations. More specifically, you would have: • 2–4 years of professional experience in supply chain, logistics, or operations., • Strong knowledge of logistics operations, 3PL management, and supply chain best practices., • Experience with warehouse management systems (WMS), ERP, and transportation management systems (TMS)., • Excellent analytical, organisational, and problem-solving skills., • Strong communication skills. For the right candidate, we will offer a competitive remuneration package including a highly attractive bonus scheme, alongside the opportunity to build an extraordinary career within one of the world’s leading lifestyle brands. We embrace diversity in all applicant’s backgrounds. The successful applicant must have eligibility to work in the UK.

Supply Chain Manager - High-growth FMCG brand 📍 London, hybrid, 3 days per week in the office • Broad end-to-end role across planning, inventory, manufacturing and 3PL operations, • Open to experienced Supply Chain Planners ready to step into their first Supply Chain Manager role I’m partnering with a fast-growing health and wellness brand operating across DTC, subscription and retail. They’re looking for a hands-on Supply Chain Manager to take ownership of the day-to-day supply chain and support an exciting period of product and operational development. About the Role You’ll manage the supply chain from forecast through to customer fulfilment, working closely with the Senior Supply Chain Manager and wider commercial teams. Key responsibilities include: • Managing supply planning, forecasting and inventory across multiple channels, • Translating demand into factory POs and replenishment plans, • Managing 3PL partners, SLAs and fulfilment performance, • Monitoring stock availability, cover and excess inventory, • Supporting NPD, product transitions and S&OP, • Owning supply chain data, reporting and ERP accuracy Your Experience • 3-5 years’ experience across supply planning, demand planning or broader supply chain, • FMCG, food & drink, supplements or consumer goods background, • Experience managing 3PLs and external manufacturers, • Strong ERP and Excel / Google Sheets capability, • Subscription or DTC experience advantageous, although retail backgrounds will also be considered, • Proactive, hands-on and ready to take broader ownership What’s on Offer • A genuine step up into broader end-to-end supply chain management, • Exposure across planning, manufacturing, logistics, NPD and systems, • Strong opportunity for development within a fast-moving consumer brand, • Hybrid working plus a strong benefits package

Chief Operating Officer Charlotte Simone · London (On-site) · Full time ABOUT CHARLOTTE SIMONE Charlotte Simone is a direct-to-consumer fashion brand built around a Drop model. With just three Drops a year, the brand designs seasonless styles made to last a lifetime. THE ROLE We are looking for a Chief Operating Officer to run the day-to-day operations and commercial strategy of Charlotte Simone, reporting directly to the Founder and CEO. You will own everything from manufacturing and supply chain through to the P&L, translating Charlotte's creative vision into operational and commercial reality. We are a very small team, and this is a genuinely hands-on role. One day you might be negotiating with a factory or reviewing the P&L, the next you might be in the warehouse making sure a Drop gets out the door. There is no layer of people between you and the work, and we need someone who finds that energising rather than beneath them. This is a genuine number-two seat in a founder-led brand, with real ownership and real breadth. We are open to both experienced COOs and exceptional senior operators ready to step up into their first COO role. What matters is the ability to run and grow a business, not just administer one. KEY RESPONSIBILITIES Operations, Supply Chain & Fulfilment • Own logistics and order fulfilment end to end., • Manage factory timelines, fabric procurement, and the cost framework to protect margins., • Oversee stock control, supplier coordination, and distribution, including warehousing, global shipping, and demand planning., • Lead Drop launches operationally, coordinating stock, dispatch, and customer satisfaction. Commercial & Finance • Own the P&L, managing revenue, gross margins, and operating expenses to ensure sustainability and profitability., • Oversee financial administration and supplier invoicing, working with our external accountants. Growth & Strategy • Develop and implement long-term business strategies to support continued growth and market expansion., • Oversee digital advertising performance, ensuring spend is optimised and results are tracked and reported., • Build internal processes and efficiencies that let the brand scale. Customer & Brand • Oversee customer service standards, working alongside the wider team to maintain brand tone and response quality. Team & People • Lead and develop the junior members of the team, building the structure and culture for them to thrive., • Own intern recruitment and development. WHAT WE'RE LOOKING FOR • An entrepreneurial operator with a genuine passion to help build and grow a business., • Genuinely hands-on, with no task too small; as comfortable in the warehouse during a Drop as in a P&L review., • Strong commercial and strategic leadership, with a track record of driving growth and profitability., • Deep understanding of digital operations, logistics, customer experience, and organisational development., • Experience in a small or founder-led fashion, D2C, or ecommerce brand strongly preferred., • Confident with Instagram and social-first retail operations, rather than traditional wholesale or retail., • Experience leading and developing people., • Discreet, reliable, and low ego, comfortable working closely with a small team and Founder., • Excellent communicator across team, customers, and suppliers., • Organisational agility, with the ability to bring structure to a fast-moving environment. REPORTING LINE Reports directly to Charlotte, Founder and CEO. LOCATION & TERMS London, office based, full time. Salary and start date are candidate dependent.

The Head of Out-of-Home (OOH) Network is responsible for defining and executing JDL's European Out-of-Home strategy, covering Pick-Up Drop-Off (PUDO) networks, third-party locker networks, and JDL's own locker network. The role ensures all OOH solutions work together to deliver a seamless customer experience while improving last-mile efficiency, reducing delivery costs, and supporting JDL's long-term logistics strategy. Key Responsibilities Strategic Leadership • Develop and execute the European OOH strategy across all markets., • Ensure PUDO and locker networks complement each other to maximise customer coverage, operational efficiency, and cost savings., • Identify new business opportunities and innovative OOH solutions that support network growth and carrier efficiency. PUDO Network • Own the European PUDO strategy and roadmap., • Develop strategic partnerships with retail and PUDO network providers., • Define and continuously improve PUDO fulfilment, in-store, and delivery SOPs., • Own the business requirements and feature roadmap for the PUDO fulfilment platform, working closely with Product and IT teams to deliver new functionality. Locker Network • Define the European locker strategy, ensuring alignment with the overall OOH vision., • Develop strategic partnerships with external locker networks to expand customer access and create commercial opportunities., • Define locker fulfilment SOPs and operational standards., • Lead the development and evaluation of JDL's own locker network and technology pilot to assess future expansion opportunities. Leadership & Governance • Lead the central European OOH team and manage country Team Leads responsible for network expansion., • Guide local teams in developing partnerships while ensuring execution follows the central strategy and operational standards., • Monitor country performance, identify structural issues, and drive continuous operational improvements across the network. Cross-functional Collaboration • Work closely with Commercial, Operations, Product, IT, Procurement, Legal, and Customer Service teams to successfully implement OOH initiatives., • Lead cross-functional projects and ensure successful delivery of strategic priorities across Europe.

Purpose of the Role As the Logistics and Inventory Analyst for Phoebe Philo, you will support the day-to-day running of our warehouse, global carriage and inventory operations, including the coordination and management of packaging inventory. You will ensure that delivery timelines and SLAs are met by our external logistics partners, monitor stock holding across product and packaging, oversee outbound and return deliveries, and process all administration related to these areas. You will be a key point of contact for internal stakeholders regarding logistics, inventory and packaging activities, while leading the creation and distribution of timely, accurate and insightful reporting to support operational efficiency, stock availability and continuous improvement across the wider business. Responsibilities Logistics Operations • Daily reporting and monitoring with key internal stakeholders of outbound and return shipments across all channels., • Liaise daily with our 3PL warehouse to monitor timely operational processing., • Manage internal orders for the business, including staff orders, press requests, and arranging of special delivery services., • Creation and monitoring of effective reporting to identify missing product data required for compliant export and sales of our product, as well as communication with internal teams to close these gaps within agreed timelines., • Collaborate on request lead times and quality control measures to ensure a seamless supply chain, and to coordinate storage requirements, considering our warehouse capabilities., • Evaluate and improve internal processes and system functionality on a regular basis., • Support continuous improvement activities involving our 3PL warehouse processes, as well as our wider supply chain processes, to reduce costs, optimise sales and improve our customer experience., • Support system enhancements, implementation and testing by gathering operational feedback from stakeholders and helping ensure inventory and reporting processes are fit for purpose., • Lead the creation and updating of reports for our Logistics team across multiple platforms and ensure their distribution to wider internal and external stakeholders, while providing insightful analysis of trends and identifying opportunities for improvement., • Establish and maintain strong relationships with our 3PL. Shipping & Returns Coordination • Support the Logistics Assistant to manage orders encountering delivery issues by implementing solutions to ensure timely resolutions., • Action process improvements to mitigate issues identified regarding the transport and customs clearance of outbound and return orders across channels., • Support the Logistics Assistant to compile all required shipping documentation and distribute this to relevant carriers, freight forwarders and customers., • Communicate customer quality feedback to Customer Service, Production and the 3PL, supporting investigations and follow-up actions where required., • Support the Logistics Assistant in streamlining workflows with Customer Service and Private Client teams to improve process efficiency and issue resolution., • Carry out ad hoc tasks as the business grows. Inventory Coordination • Coordinate packaging inventory planning, including monitoring packaging stock levels, reorder points and replenishment schedules to ensure sufficient availability for fulfilment, launches and business requirements., • Ensure optimal utilisation of space at our 3PL warehouse and ensure necessary storage is always available by liaising with our Production, Finance and Merchandising teams to accurately forecast 3PL stock levels and storage requirements., • Conduct regular reconciliations of product and packaging stock to identify discrepancies, implement corrective actions and improve stock record accuracy while minimising losses., • Support the timely reallocation of stock across channels to maximise product availability and sales potential., • Generate and analyse inventory performance reports, identifying key trends, opportunities, and areas for improvement. Provide actionable insights to support informed decision-making and continuous improvement., • Review and maintain product compliance information within inventory records, ensuring data accuracy and visibility of regulatory and quality requirements. Work collaboratively with relevant teams to support compliance monitoring and inventory integrity., • Monitor inbound, available and returned stock to support high product availability and timely stock updates across systems and sales channels., • Provide guidance and training to internal stakeholders on how to access inventory information, check stock levels and produce or distribute relevant reports., • Create stock risk reports to identify slow-moving, non-moving or at-risk stock, and share analysis with internal stakeholders to support mitigation actions., • Work with the 3PL to investigate discrepancies, reduce stock loss and improve stock control processes. Measures of Success • Maintain high levels of product and packaging inventory accuracy between systems and physical stock holding through regular reconciliation and timely discrepancy resolution., • Maximise order fulfilment by ensuring product and packaging availability across all channels including proactive monitoring of stock risks, replenishment needs and packaging readiness., • Provide accurate, timely and insightful reporting that is used by internal and external stakeholders to support decision-making, improve visibility and identify opportunities for improvement., • Minimise stock loss through effective stock control, reporting, investigation and collaboration with the 3PL., • Support timely resolution of customs clearance issues for outbound and return shipments., • Reduce resolution time for logistics-related customer claims and delivery issues through proactive monitoring and cross-functional communication., • Ensure all administrative responsibilities are completed accurately within agreed timeframe. Qualifications, Skills and Experience Required • Previous strong logistics experience in retail, FMCG or similar., • Experience in stock control operations handling multiple SKUs is advantageous., • Experience in coordinating 3PL stock operations., • Advanced knowledge of Microsoft Excel is essential, with strong competency in reporting, data analysis and Microsoft Office applications., • Knowledge of customs clearance procedures is helpful., • Ideally to have experience with Brightpearl, and/or other ERP/WMS systems., • Strong written and verbal communication skills with the ability to work across internal and external stakeholders., • Excellence in working under pressure and delivering on multiple priorities., • Flexibility to travel to our European warehouse., • Italian language is a plus., • Customer service experience is beneficial.

Reebok EU is hiring a Wholesale Sales Operations and Customer Service Executive to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment. The Role In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers. Key Responsibilities Order Management • Accurately enter and process customer orders in a timely manner Product Allocation & Logistics Coordination • Support allocation of orders and liaise with the warehouse to ensure efficient dispatch Customer Communication • Track orders and shipments, providing updates on delivery timelines, delays, and changes Cross-Functional Collaboration • Partner with Sales, Logistics, and Operations teams to resolve issues and streamline processes Performance Monitoring • Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements Skills & Experience Required • Minimum 2-3years’ experience in wholesale operations and customer service, • Strong understanding of order processing, logistics, and after-sales support, • Excellent communication skills with a customer-first mindset, • Highly organised and detail-oriented, able to manage multiple priorities, • Proficient in Microsoft Office and ERP/order management systems, • A proactive, calm problem-solver who works well under pressure Package & Benefits • Location: Fitzrovia, London, • Salary: Competitive, based on experience + annual bonus, • Benefits: Staff discount, pension contribution, etc, • Holiday: 33 days (including Bank Holidays), • Career growth and stability.

Territory Sales Manager (North London) Field-based, North London Territory covering North London Home-based role with regular travel across the territory and occasional attendance at sales meetings, training sessions, and other business-related events as required. Hours / Terms 37.5 hours per week Flexibility required to meet customer and business needs Salary: £43,473 Company car providedJob Purpose To grow profitable sales across the allocated territory by winning new business and developing existing customer relationships within the food, food ingredients, bakery, and food manufacturing sectors. The successful candidate will manage the full commercial cycle from prospecting through to order fulfilment and payment, driving revenue growth, identifying new opportunities, protecting margins, and delivering exceptional customer service. Key Responsibilities Developing New Business Build and maintain a comprehensive understanding of all potential business opportunities across the territory. Identify key decision-makers within target organisations and establish strong relationships. Develop and maintain a focused pipeline of prospects, progressing opportunities through to conversion. Keep CRM and prospect databases updated with accurate market intelligence. React quickly to new opportunities and ensure a proactive approach to business development. Deliver agreed sales, margin, and new account targets. Growing Existing Accounts Develop and implement promotional activities to increase customer spend. Organise and distribute promotional materials to customers. Identify opportunities to introduce additional products and services into existing accounts. Monitor customer performance and take action to address declines in activity or spend. Expand customer relationships and maximise account potential. Territory Sales Management Plan customer visits effectively, ensuring clear objectives are established before each meeting. Build strong relationships with key decision-makers. Sell consultatively, focusing on customer benefits and business value. Negotiate commercial agreements that achieve mutually beneficial outcomes. Maintain efficient territory coverage and travel planning. Keep accurate records of customer interactions, opportunities, forecasts, and pipeline activity. Provide regular updates on territory performance. Managing Payments and Credit Take responsibility for customer accounts operating within agreed credit terms. Address overdue accounts promptly and professionally. Support initiatives that improve payment methods and cash collection. Work closely with internal teams regarding payment and credit control matters. Minimise aged debt and protect profitability. Order and Delivery Management Manage the customer journey from order placement through to delivery and payment. Liaise with relevant operational teams regarding orders and deliveries. Maintain a strong understanding of customer ordering patterns and requirements. Ensure consistently high standards of customer service. Complaint Resolution Respond quickly and effectively to customer complaints and issues. Coordinate with relevant departments to investigate and resolve concerns. Maintain regular communication with customers throughout the resolution process. Commercial Acumen Understand the relationship between volume, pricing, and profitability. Identify opportunities to improve margins through product mix and commercial efficiency. Monitor market conditions and industry developments. Support pricing discussions with confidence and commercial awareness. Operate within agreed pricing and commercial frameworks. Product Knowledge Develop strong product knowledge, including applications, specifications, and benefits. Maintain awareness of competitor products and market positioning. Work with technical colleagues to support customer enquiries and product performance discussions. Team Collaboration Work collaboratively with colleagues across sales, operations, transport, technical, and support functions. Share market intelligence and customer insights with the wider team. Contribute positively to overall business growth objectives. Additional Responsibilities Represent the business professionally at all times. Maintain a full UK driving licence. Organise working patterns and travel schedules to meet territory requirements. Attend meetings, training, and development activities as required. Undertake additional duties appropriate to the level of the role. Person Specification Essential Experience Proven field sales experience managing a defined territory or account base. Demonstrable success in winning new business and growing revenue. Experience negotiating prices and commercial terms with business customers. Track record of delivering price increases and protecting margins. Experience managing customer accounts within agreed credit terms. Knowledge Strong commercial understanding of sales, pricing, margin, and profitability. Proficient in Microsoft Office applications, including Excel. Experience using CRM systems or customer databases. Skills & Attributes Highly self-motivated with a strong new business mentality. Excellent relationship-building and consultative sales skills. Strong planning, organisation, and territory management capabilities. Comfortable handling challenging commercial discussions. Able to work independently and manage priorities effectively. Accurate and dependable in maintaining records and reporting. Other Full UK driving licence. Willingness to travel extensively across the Midlands, Wales, and South West England. Based in the Midlands, or able to relocate to support effective territory coverage. Desirable Experience Experience within flour milling, bakery, food ingredients, food manufacturing, or related sectors. Experience selling to wholesalers, distributors, manufacturers, or independent businesses. Experience developing promotions and customer marketing initiatives. Experience introducing specialist or bespoke products into existing accounts. Knowledge Understanding of commodity markets and cost drivers. Knowledge of food ingredients, specifications, and product applications. Awareness of competitor products and market trends. Existing contacts within the Midlands, Wales, or Southwest England markets. Skills Ability to discuss technical product performance and applications with customers. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Head of Supply Chain Operations | B2B Interiors & Design Business | London The Client We’re working with a founder-led B2B interiors and design business with an established international customer base across the UK, Europe and the US. Currently around £4m in revenue, the business is entering its next phase of growth, with ambitions to reach £10m and continue expanding internationally, particularly across the US. A new brand is also launching, creating further opportunity to shape how the wider group operates as it grows The founders remain closely involved and are looking for a senior operational leader to work alongside them as they build the infrastructure for this next stage. This is a particularly good opportunity for someone who enjoys smaller, product-led businesses, working close to the detail and having genuine ownership across the operation. The Role Reporting directly to the founders and sitting within the Senior Leadership Team, this is a broad, hands-on supply chain and operations role with ownership across suppliers, logistics, warehousing, stock and systems. The business has grown organically to around £4m and is now looking to build towards £10m. You’ll be joining at a point where there is plenty to build, with real scope to improve how the operation works and shape the infrastructure needed for the next stage of growth. Key Responsibilities • Own the end-to-end supply chain and international movement of product, from suppliers through to warehouse and ultimately to clients, • Manage key supplier and logistics relationships, including negotiating commercial terms and improving performance, • Lead and develop the Warehouse Manager and wider warehouse team, overseeing inventory, fulfilment and operational standards, • Improve supply chain processes, stock management and forecasting to reduce lead times and increase efficiency, • Build scalable processes across the UK, US and European operations as the business continues to grow internationally, • Own improvements to the company’s bespoke operational systems, working with developers to implement new functionality, • Lead the operational set-up of the new brand, putting the right processes, SOPs, compliance and quality standards in place from day one, • Act as the senior operational point of contact across the business, driving improvements and overseeing key projects, launches and operational initiatives What We’d Like To See (Essential) • Strong supply chain and operational experience within a smaller, growing or founder-led business, • Experience within textiles, fabrics, furniture, fashion, interiors, design, manufacturing or another physical product environment, • Experience managing international supply chains, logistics and external partners, • Experience working with physical products, stock, inventory and warehousing, • A track record of improving processes and making operations more efficient and scalable, • Strong data analysis skills, with the ability to use data to identify problems and make better decisions, • Experience managing and developing people within a small operational function, • Strong supplier and stakeholder management skills, • A hands-on, commercially minded approach, comfortable moving between strategic thinking and operational detail What We’d Like To See (Bonus) • Experience working within a B2B, trade or project-led business, • Experience scaling an operation through a period of significant business growth, • Experience working closely with founders or senior leadership in a growing SME, • Experience across international markets, particularly the US or Europe, • Procurement experience, particularly where this has involved building or strengthening supplier relationships, • Experience introducing new systems, processes or technology to make an operation more scalable, • Lean Six Sigma, CILT or equivalent operational qualification Location: London (Hybrid) Salary: £85,000–£95,000 + bonus + benefits Start date: ASAP At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

OPERATIONS MANAGER Charlotte Simone · London (On-site) · Full time · Competitve Salary, dependent on experience ABOUT CHARLOTTE SIMONE Charlotte Simone is a direct-to-consumer fashion brand built around a Drop model. With just three Drops a year, the brand designs seasonless styles made to last a lifetime. THE ROLE We are looking for an Operations Manager to run the day-to-day operational engine of Charlotte Simone: production, fulfilment, stock, suppliers, customer service, and the moving parts that make each Drop land. You will work closely with our senior leadership in a small, founder-led team. We are a small team, and this is a hands-on role in the fullest sense. One day you might be chasing a factory delivery or untangling a shipping issue, the next you might be in the warehouse getting a Drop out the door. We need someone who enjoys owning the detail and making things run. This is a brilliant role for someone with solid operations experience in a D2C or ecommerce brand who wants real breadth and responsibility early, with room to grow as the business does. KEY RESPONSIBILITIES Operations & Fulfilment • Run logistics and order fulfilment day-to-day, keeping delivery standards high., • Manage stock control, supplier coordination, and warehousing, including global shipping., • Coordinate Drop launches operationally: stock readiness, dispatch, and post-launch resolution., • Track factory timelines and flag risks to cost and schedule early. Customer & Admin • Run customer service and enquiries alongside the wider team, maintaining brand tone and response standards., • Handle day-to-day operational admin and supplier invoicing, liaising with our accountants. Process & Support • Improve internal processes and bring structure to a fast-moving environment., • Support digital advertising operations, including tracking and reporting on performance., • Help onboard and coordinate interns and junior team members. WHAT WE'RE LOOKING FOR • 5+ years of operations experience, ideally in a D2C, ecommerce, or fashion brand., • Organised, reliable, and calm under pressure, with strong attention to detail., • Hands-on by instinct, with no task too small, especially around a Drop., • Comfortable with ecommerce platforms and social-first retail (we are not a traditional wholesale business)., • A clear communicator with suppliers, customers, and a small, close-knit team., • Low ego, discreet, and happy working directly with a Founder. LOCATION & TERMS London, office based, full time. Competitive salary, dependent on experience.

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us: _ JD.com is seeking an experienced Technical Product Manager - Supply Chain to join our growing technical team at Joybuy (_). Joybuy is JD.com’s European full-category online retail brand designed to bring customers a faster, more convenient, and cost-effective shopping experience. Offering same-day and next-day delivery across the UK, Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will own and drive the supply chain product strategy for Joybuy's European markets. You will be responsible for the full product lifecycle of supply chain systems that support cross-border e-commerce operations, working at the intersection of logistics, technology, and business to deliver a superior fulfilment experience for millions of European customers. This is a high-impact, senior IC role. You will define product vision, set the roadmap, and lead cross-functional execution with engineering, operations, business, and local market teams across London and Beijing. Key Responsibilities • Define and own the product vision, strategy, and roadmap for international supply chain products supporting Joybuy's European operations. Align product priorities with broader business goals and market expansion plans., • Drive the full product lifecycle from discovery and requirements definition through design, development, launch, and continuous iteration. Write clear PRDs, define success metrics, and ensure timely delivery., • Lead product initiatives across one or more of the following domains, cross-border inventory management, warehouse management systems (WMS), order fulfilment and allocation, last-mile delivery integration, returns and reverse logistics, carrier management, and supply chain visibility., • Dive deep into supply chain operations and business scenarios, work with local fulfilment teams, merchants, logistics partners, and customer service to identify pain points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction., • Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation., • Partner closely with engineering, design, supply chain operations, merchant operations, and local market teams across London and Beijing to drive alignment and execution excellence., • Ensure supply chain product capabilities are adapted to European market requirements, including local logistics partner integration, customs and tax compliance, regulations (e.g. GPSR), and region-specific customer expectations. Minimum Qualifications • Bachelor's degree or equivalent practical experience., • 7+ years of product management experience, with at least 3+ years in supply chain, logistics, or fulfilment-related product roles., • Deep understanding of supply chain and logistics operations, experience with WMS, OMS, TMS, inventory management, or last-mile delivery systems., • Proven track record of delivering complex, cross-functional product initiatives from concept to launch at scale., • Strong analytical and data-driven mindset, comfortable with SQL, A/B testing, and quantitative analysis., • Excellent stakeholder management and communication skills, with the ability to navigate a matrix organisation across multiple time zones., • Fluent in English. Preferred Qualifications • Experience in cross-border e-commerce supply chains, global logistics, or international marketplace fulfilment., • Experience working in or with European logistics ecosystems carriers, 3PLs, last-mile networks., • Experience with supply chain planning, demand forecasting, or inventory optimisation systems., • Experience building platform-level products that serve multiple internal or external stakeholders., • Proven ability to influence without authority and drive alignment across senior leadership., • Experience hiring, mentoring, or informally leading other product managers., • Chinese language ability is strongly preferred for cross-team collaboration with Beijing HQ. What We Offer: • A dynamic and challenging work environment in a leading global e-commerce company with a fast-growing international business., • The opportunity to work with a diverse international team spanning London and Beijing, making a significant impact on JD.com's global AI strategy., • Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses., • Exposure to massive-scale data, complex cross-border e-commerce challenges, and real-world AI problems that impact millions of users. JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Warehouse Manager Dirac Trading Group | Acton, London | Full-time, permanent | On-site Dirac Trading Group is hiring a hands-on Warehouse Manager to take ownership of daily operations at our Acton warehouse. This is a practical, on-site leadership role for someone who can keep outbound orders moving, lead a mixed warehouse team, and maintain high standards around accuracy, safety, pace and accountability. What you will own • Lead the warehouse team day to day, setting priorities and holding people accountable., • Plan rotas across full-time, zero-hour and agency workers, flexing labour to match demand., • Own outbound fulfilment so orders are packed, checked, booked and dispatched accurately and on time., • Book UK outbound shipments and resolve courier or collection issues quickly and practically., • Maintain a clean, safe, organised and secure warehouse, with clear standards for stock handling and working areas., • Own warehouse Health & Safety standards, including new starter training, refresher training and annual checks., • Work closely with Operations, Customer teams and senior management to improve accuracy and efficiency. What we're looking for • Previous experience managing or supervising a warehouse team in the UK., • Strong organisation, prioritisation and communication skills in a fast-paced environment., • A hands-on management style, with the willingness to lead from the front when needed., • Experience managing rotas, temporary workers, overtime and daily warehouse coverage., • Strong attention to detail around packing, dispatch and stock accuracy., • Experience booking UK outbound shipments., • A valid forklift licence, or willingness to obtain one, is preferred., • Applicants must have the right to work in the UK. Package and benefits • £40,000 base salary., • Discretionary monthly KPI bonus of up to £700, with a maximum annual package of £48,400 if all monthly criteria are achieved., • Free on-site parking and company pension scheme., • Staff discount for stock we sell., • Supportive, high-energy working environment with the office and warehouse teams based together in Acton., • Team lunch break from 12:30-1:00pm, annual team dinner, local team lunches when major milestones are met, and competitive table tennis., • Overtime support where required, including potential meal support during extended overtime periods. How to apply If you are dependable, organised and ready to take ownership of a busy warehouse operation, we would love to hear from you. Please apply through LinkedIn with your CV.

We are looking for a detail-oriented and proactive Operations Associate to support the day-to-day operations of our merchandising, eCommerce, wholesale, and supply chain functions for the UK and Europe (UK/EU) business, while providing operational support for North America as needed. This role is ideal for someone who is organised, keen to learn, and interested in building a career in retail merchandising, eCommerce, and commercial operations. Reporting into the Merchandising Manager and working closely with cross-functional teams across multiple regions, you will help ensure accurate product information, inventory coordination, order fulfilment, and merchandise planning to support the smooth execution of our commercial operations. Key Responsibilities Merchandising Support • Assist the merchandising manager with product assortment planning and seasonal launches., • Monitor inventory levels and assist with stock replenishment planning., • Prepare merchandising reports on sales performance, stock availability, sell-through, and product performance., • Support markdown, promotional, and pricing activities., • Coordinate with operations, and eCommerce teams to ensure timely product launches., • Assist in analysing sales trends and competitor analysis to support trading decisions., • Monitor stock transfers and inventory allocation across warehouses, and online channels. eCommerce Administration • Support the daily operations of eCommerce platforms and online marketplaces., • Assist with product listings, content updates, pricing, and promotional campaigns., • Generate regular reports on online sales and operational performance. Wholesale & Marketplace Operations • Process wholesale purchase orders accurately and efficiently., • Coordinate order confirmations, shipment schedules, and delivery updates with customers and internal stakeholders., • Maintain accurate wholesale customer records and documentation., • Work closely with warehouse teams to organise B2B order processing., • Assist in promptly resolving order discrepancies and customer inquiries., • Support with wholesale customer service across invoicing, communications and liaising with HQ in Singapore., • Manage style assortment and product details for marketplaces, • Track and analyse marketplace sales performance and style assortment on weekly basis, providing action suggestions. Requirements • Strong analytical, organisational, and problem-solving skills., • Excellent attention to detail and accuracy., • Proficiency in Microsoft Excel, Word, and PowerPoint., • Comfortable learning ERP, OMS, WMS, SAP, merchandising, and eCommerce systems., • Good communication and interpersonal skills., • Ability to manage multiple priorities in a fast-paced retail environment., • Positive attitude, willingness to learn, and a collaborative mindset. Preferred Qualifications • Experience in retail, merchandising, eCommerce, logistics, or supply chain., • Basic understanding of merchandise planning, inventory management, and retail operations., • Familiarity with retail systems and online marketplaces is an advantage. What You'll Gain • Exposure to merchandising, eCommerce, wholesale, and supply chain operations within a global fashion retail business., • Practical experience in merchandise planning, inventory management, digital commerce, and logistics coordination., • Opportunities to develop analytical, commercial, and operational skills., • Cross-functional collaboration with merchandising, buying, planning, marketing, customer service, and logistics teams.

Gravitiq is a consumer brand group that builds and scales health, wellness, and beauty brands into profitable omnichannel category leaders. We are seeking a Supply Chain Manager to lead and coordinate the operational delivery of our supply chain, ensuring products are consistently available across all channels. This role will be responsible for demand planning, inventory management, procurement coordination, and retail fulfilment, ensuring efficient stock availability and smooth operations across the business. You will work closely with teams responsible for production, new product launches (NPD), and third-party logistics (3PL) to support seamless product flow, maintain service levels, and drive operational excellence. Key Responsibilities: • The role is responsible for leading and coordinating all operational aspects of the supply chain for Skincare brand portfolios— fast-growing skincare brand expanding from e-commerce into major retail channels., • The role ensures consistent product availability through effective demand planning, inventory management, procurement coordination, and retail fulfilment, while collaborating closely with teams managing production, new product introductions, and 3PL logistics.The ideal candidate will have strong experience in the skincare or cosmetics industry and proven expertise managing fulfilment for major retailers (e.g., Costco, Walmart, Target, Sephora etc.)., • Lead demand planning processes to support sales, marketing, and product launch forecasts., • Monitor product flow from suppliers to warehouses and onward to customers and retail partners., • Coordinate with cross-functional teams to ensure supply readiness for new product launches and promotional campaigns., • Build and maintain accurate forecasts across e-commerce, Amazon, and retail channels., • Optimize inventory to balance service levels and working capital., • Analyse sales trends to anticipate supply risks and adjust plans proactively., • Manage lifecycle inventory, including launches, promotions, and discontinuations., • Liaise with procurement teams to communicate production forecasts and packaging requirements., • Track purchase orders and ensure supplier performance meets timelines and quality expectations., • Support cost optimization through better planning and supplier collaboration., • Ensure on-time, compliant delivery to major retail partners., • Collaborate with 3PL and logistics teams to resolve fulfilment issues., • Monitor retail KPIs such as OTIF, case fill rate, and lead time, and implement corrective actions., • Work with Sales Operations and Customer Service to address delivery-related issues., • Maintain accurate inventory and product data, • Prepare reports on supply, demand, and inventory performance for leadership., • Identify process improvement opportunities to enhance efficiency and reduce costs., • Work closely with Brand, Finance, and Product Development to align supply chain operations with business priorities., • Provide operational insights for financial forecasting, promotions, and planning. Requirements: • 5–8 years of supply chain, demand planning, or operations experience in skincare, cosmetics, or personal care., • Proven experience managing fulfilment for major retailers (e.g., Costco, Walmart, Target, Sephora), • Experience managing multi-channel supply operations (e-commerce + retail)., • Strong understanding of inventory management, logistics, and supply/demand planning., • Familiarity with ERP and inventory management systems., • Analytical and data-driven decision-making., • Excellent stakeholder management and communication skills., • Highly organized, detail-oriented, and adaptable in a fast-paced environment., • Process improvement mindset., • Passion for skincare, beauty, and operational excellence.

Marks & Spencer is seeking a Staff Software Engineer to lead design and delivery of the order management and promising capabilities for the Promising platform. You will build scalable, reliable services and drive modernisation to enable seamless customer experiences and online growth. You will champion engineering excellence, mentor teams, and collaborate with product managers and Fulfilment teams to solve real business problems with observable, resilient systems. #J-18808-Ljbffr

The Ops Tech Solutions Deployment (OTS-D) organization manages the IT Infrastructure scope of a complex suite of projects. It is responsible for the delivery of initiatives across business teams and operations groups within Amazon Fulfilment. Our projects deliver on the solutions that power the physical fulfilment of our customers' orders. These projects include the deployment of IT Infrastructure for new site launches, new customer products and existing infrastructure enhancements across the globe that has a direct impact on the ability to ship packages to millions of Amazon.com customers across the world. As a Sr. IT Program Manager of regional governance, you will be the regional owner of the Program Management Office (PMO), defining the overall strategy and driving initiatives to improve the tooling, governance and measurement of project and program performance across UK, EU and Middle East. You will drive regional governance and reporting mechanisms for our deployment projects and programs, define and measure key performance indicators, drive reporting compliance and data accuracy. You will use program performance indicators to identify and deliver initiatives to improve performance and operational efficiencies. In this role you will also lead regional project and program resource demand forecasting and capacity planning. Supporting work allocation and prioritization discussions at a regional level., • Be the regional representative on Global PMO initiatives, supporting the execution in EU, UK and Middle East, • Define and measure our project and program performance KPIs, • Own forecasting mechanisms and actual reporting for program resources and budgets, • support the creation and and maintenance of regional governance mechanisms and policies, • Maintaining program management standard operating procedures, • Support enhancement definition and user testing of our program management tools, • Experience using data and metrics to determine and drive improvements, • Experience owning program strategy, end to end delivery, and communicating results to senior leadership, • Experience in program or project management, • Bachelor's degree, • Experience using data and metrics to drive improvements, • Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment, • Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams, Experience leading process improvements, • Knowledge of general AI tools, • PMP, • Knowledge of IT system hardware and network concepts, • Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling, • Experience leading program management system/tool enhancement, • Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. #J-18808-Ljbffr

Join to apply for the Strategic Enterprise Account Executive role at Gong. Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io. As an Enterprise Account Executive, you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Out-of-the-box thinkers and those who will never settle for the status quo are strongly encouraged to apply! As a part of Gong’s sales team, you will become a master of discovery & a strategic business partner for prospective customers. You will play a huge role in our company's growth while navigating your own individual growth journey as well. Are you looking for the opportunity to make big waves & to perfect your craft of sales? We can’t wait to meet you! • Manage enterprise strategic prospects from lead to close., • Provide an exceptional customer experience., • Provide timely and accurate forecasts while managing a pipeline., • Represent the voice of the customer to cross-functional partners in efforts to drive continuous improvement., • Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects., • Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company size., • Exceed Quota, • 7+ years of selling SaaS and enterprise software across multiple industries across EMEA to Strategic Enterprise prospects and customers, • Excellent verbal and written communication skills with professional fluency in English., • Creative, resourceful, detail-oriented, and well-organised., • A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment., • A self-starter who thrives in a fast-paced, high-growth startup environment, • Possess and are driven by a hunting mindset, • Passionate about providing exceptional customer experiences, • Creative, resourceful, detail-oriented, and well-organized, • Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfilment), • Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close, • A team player with high integrity and grit, • We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs., • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle., • Mental Health benefits with covered therapy and coaching., • Education & learning stipend for personal growth and development., • Flexible vacation time to promote a healthy work-life blend., • Paid parental leave to support you and your family., • Company-wide recharge days each quarter. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law. To review Gong’s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. Location: London, England, United Kingdom #J-18808-Ljbffr

Our client is a leading telecommunications operator driving digital transformation across IT, Network, and Customer Operations. The client is committed to becoming a digitally automated, data-driven, and AI-enabled telco, leveraging ServiceNow as a strategic platform to modernise service management, network operations, and customer experience across mobile, fixed, broadband, and enterprise services. We are seeking a highly skilled ServiceNow Architect with a strong Telco background to lead solution design, configuration, development, and implementation across multiple ServiceNow modules. The ideal candidate will have hands‑on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSDM, CMDB, TNI, CSM, ITSM, ITOM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable, high‑quality ServiceNow solutions that support the client's complex telco service management and operations landscape. • The successful candidate will lead solution design and architecture across the ServiceNow platform, driving the end‑to‑end design and configuration of ServiceNow solutions for the client's telco processes., • They will align solution architecture with CSDM 4.0+, CMDB best practices, and enterprise data models, and will design telecom‑specific data models, service models, CI classes, and relationships using TNI (Telco Network Inventory) and extended CMDB classes. This includes producing high‑level and low‑level design documents, process flows, and integration blueprints., • A significant part of the role will focus on hands‑on ServiceNow configuration and development., • The Architect will configure and develop ServiceNow applications across CSM (Customer Service Management), ITSM, ITOM (Discovery, Service Mapping, Event Management), CMDB, TNI / Telco extensions, and IntegrationHub., • They will implement custom workflows, business rules, client scripts, UI policies, and automation capabilities, and will develop integrations with BSS/OSS, network systems, external CRMs, and ticketing tools using REST/SOAP, MID Server, IntegrationHub, and TM Forum Open APIs., • The Architect will drive CMDB, CSDM, and TNI excellence by ensuring CMDB health, data quality, and alignment with CSDM., • They will define CI class models, relationships, reconciliation rules, and lifecycle management for telecom services; set up TNI for network elements, logical/physical inventory, and cross‑domain visualisation; and ensure consistent service modelling across IT, network, and customer domains., • The role also involves AI/GenAI and NowAssist enablement., • The Architect will leverage ServiceNow NowAssist GenAI capabilities for case summarisation, ticket automation, agent assistance, search, and workflow optimisation., • They will identify opportunities to automate telco service operations using GenAI and predictive intelligence, and promote AI‑native workflows across CSM, ITSM, ITOM, and telco operational processes., • Deep integration and telco systems knowledge will be essential., • The Architect will integrate ServiceNow with the client's telco BSS/OSS systems — including CRM, Billing, Order Management, Trouble Ticketing, Network Assurance & Monitoring Systems (NMS/EMS/OSS), and Inventory/Topology systems., • They will apply a strong understanding of TMF APIs (TMF620, TMF641, TMF632, TMF638, TMF640, etc.) and develop and test API‑driven data synchronisation and real‑time event flows., • Finally, the role includes stakeholder engagement and delivery leadership. The Architect will work closely with the client's product owners, architects, and operations teams to gather requirements and translate them into scalable solutions., • They will support sprint planning, UAT activities, release cycles, and deployment; troubleshoot, optimise, and continuously improve platform performance; and create training materials and conduct knowledge‑transfer sessions. 12-15 years of overall experience with 4+ years in ServiceNow. • CSDM (persona, domains, service modelling), • CMDB & CMDB CI class modelling, • Telco Network Inventory (TNI), • Integrations (REST/SOAP, API orchestration, MID Server), • Service Mapping & Discovery in Telco environments, • Expertise in scripting (JavaScript), Flow Designer, and IntegrationHub., • Working knowledge of NowAssist, Predictive Intelligence, and Virtual Agent., • Understanding of telco service fulfilment and assurance., • Awareness of network domains (RAN, Core, Transport, Fixed Broadband) and logical/physical network modelling., • Experience integrating or modelling telco BSS/OSS systems., • Strong communication and stakeholder engagement skills., • Ability to translate complex technical concepts into business language., • Excellent documentation, presentation, and requirement analysis capabilities., • Problem‑solving mindset with a detail‑oriented approach., • ServiceNow Certified System Administrator (CSA)., • Certification in CSM, ITSM, ITOM, or CMDB/CSDM specialisations., • Experience in Telco‑specific deployment projects (mobile, fibre, enterprise services)., • Knowledge of TMF frameworks, SID, eTOM, and API security., • Experience with workflow automation, RPA, or GenAI platforms., • This role is central to transforming the client into a digitally automated, data‑driven, and AI‑enabled telco. With ServiceNow as a strategic platform, the Architect will drive modernisation across IT, Network, and Customer Operations, ensuring consistent service models and intelligent workflows. This is a UK‑based hybrid role. The successful candidate should be comfortable working remotely for the majority of the engagement while attending client workshops, design sessions, planning events, or key delivery milestones at the client's UK locations as required. CogWW901 #J-18808-Ljbffr

Group Architect (eCommerce) London Hybrid 2 days per week onsite Permanent Competitive Salary + Excellent Benefits ARCA Consulting is proud to be partnering with a leading UK ecommerce company to recruit an experienced Group Architect - ecommerce. This is a rare opportunity to shape the technology strategy behind a large-scale ecommerce and cross-channel business, leading the architecture direction for customer-facing platforms and digital experiences that serve millions of customers. If you're an experienced Enterprise, Domain or Lead Architect with a strong eCommerce background and a passion for customer experience, digital transformation and architecture leadership, this is an opportunity to make a genuine strategic impact. As Group Architect (eCommerce), you'll own the architecture vision, roadmap and technology direction across the customer and cross-channel portfolio. Working closely with senior technology leaders, product teams, engineering, delivery and business stakeholders, you'll ensure architecture decisions enable exceptional customer experiences while supporting long-term business strategy. You’ll also lead and mentor a team of Solution Architects, providing governance, technical leadership and architectural assurance across a broad portfolio of customer-facing initiatives. • Define and own the architecture strategy, roadmap and target state for the customer and omnichannel domain., • Shape technology direction across digital commerce, mobile, customer identity, CRM, fulfilment and customer engagement platforms., • Partner with senior stakeholders to align architecture with business strategy, customer experience objectives and digital transformation programmes., • Lead, coach and develop a team of Solution Architects, promoting architecture best practice across the organisation., • Ensure solution designs are scalable, secure, resilient and aligned with enterprise architecture principles., • Drive technology simplification, reducing technical debt while increasing reuse and consistency across platforms., • Provide architectural governance through design reviews, design authority and architecture decision processes., • Evaluate emerging technologies, SaaS platforms and AI-enabled capabilities to support future business growth., • Champion architecture excellence, innovation and continuous improvement across the wider technology community. We're looking for an experienced architecture leader who combines strategic thinking with strong stakeholder engagement and a deep understanding of modern customer technology landscapes. You’ll ideally have: • 10+ years' experience in Enterprise, Group, Domain or Solution Architecture within complex organisations., • A strong background in eCommerce or cross-channel environments., • Experience defining enterprise architecture strategies, target operating models and technology roadmaps., • Strong understanding of customer-facing platforms including ecommerce, mobile, CRM, customer identity, digital services and cross-channel journeys., • Knowledge of modern cloud technologies, SaaS platforms and enterprise architecture principles., • Experience translating business strategy into practical architecture guidance and technology decisions., • A good understanding of integration architecture, APIs, event-driven systems and customer data platforms., • Strong appreciation of security, resilience, privacy and governance within customer-facing technology., • Experience using architecture frameworks such as TOGAF, along with modelling techniques including C4, UML or ArchiMate., • Exceptional communication skills with the ability to influence senior business and technology stakeholders., • Previous experience leading, mentoring or managing Solution Architects. This is an outstanding opportunity to join a forward-thinking organisation investing significantly in its digital and technology capabilities. You’ll influence enterprise-wide architecture strategy, shape the future of customer technology and work alongside experienced technology leaders on large-scale transformation programmes. The organisation offers a collaborative environment where architecture is recognised as a strategic capability, giving you the opportunity to drive meaningful change while developing both technology and people. If you're looking for a senior architecture leadership role where you can combine strategy, innovation and delivery across a complex omnichannel environment, we'd love to hear from you. #J-18808-Ljbffr