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Customer fulfilment jobs in United Kingdom

  • E-Commerce Assistant
    E-Commerce Assistant
    1 day ago
    £13–£15 hourly
    Part-time
    Ilford

    Company Description GETODAY GLOBAL LIMITED is an international eCommerce and trade company headquartered in London, United Kingdom. Specializing in the sale of fashion and technology products, the company operates Getoday for the Indian market and Getodayuk for the UK, Europe, and Canada markets. The company focuses on affordability, quality, and timely delivery, serving diverse consumer needs both locally and globally. With a strong foundation in international trade, the company is well-positioned to bridge markets by bringing Asian craftsmanship to the UK and exporting European innovation to Asia. Role Description This is a part-time role for an Ecommerce Assistant based in Greater London. The Ecommerce Assistant will be responsible for supporting daily operations including customer service, processing sales and invoices, and enhancing customer experiences. The role involves coordinating with various teams to ensure smooth order processing and delivery. Key Responsibilities: Create and manage product listings on TikTok Shop, Amazon Seller Central, Shopify, Etsy, and eBay. Monitor orders and ensure timely packing and fulfilment. Process returns and manage customer complaints professionally. Conduct trend and product analysis to identify high-demand items. Collaborate with the team to improve sales performance. Maintain high standards of accuracy and attention to detail in all tasks. Requirements: Strong communication skills (written and verbal). Experience with e-commerce platforms (TikTok Shop, Amazon, Shopify, Etsy, eBay). Product analysis and trend-spotting abilities. Ability to work independently and as part of a team. Basic knowledge of order fulfilment and return handling processes. Problem-solving mindset with a customer-first approach. Inventory management skills Experience in using AI tools ChatGPT, Canva, Adobe is poster making will be a plus. Marketing skill and logistics management skills is a plus. Benefits: Opportunities for growth within the company Friendly, collaborative work environment Company Pension Pay rate £13 Part Time 16-20 Hours/Week Location IG1 1BF Balfour Business Park

    Immediate start!
    No experience
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  • Reservation Agent
    Reservation Agent
    3 days ago
    Full-time
    London

    Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

    Immediate start!
    No experience
    Easy apply
  • Waiter / Waitress
    Waiter / Waitress
    3 days ago
    £12.75–£16 hourly
    Full-time
    London

    Common Pizza is a neighbourhood spot. You’ll be working with a dynamic team who deliver a top quality experience for every customer, every time. With our open kitchen & open bar, you along with the rest of the team will be at the heart of the restaurants experience — engaging with our regulars & first timers, whilst working closely with the team to create a warm and energetic experience. We're looking for a friendly and professional Front of House Server to join our vibrant & energetic hospitality. This role involves delivering exceptional guest service in a lively & fast paced restaurant environment. The successful candidate will be responsible for greeting guests, taking orders, serving food and beverages, and maintaining a welcoming, comfy & vibrant atmosphere. Previous experience in a fast paced, busy environment is favoured however we're really looking for the things you can't teach; your charisma, your character, your energetic personality & just that genuine passion for hospitality. Full training will be provided. This position offers an excellent opportunity to develop your skills within the hospitality industry while working in a dynamic team environment. Responsibilities Greet guests warmly upon arrival and provide attentive customer service throughout their visit Taking orders, ensuring special requests are noted and fulfilled Serve food and drinks efficiently, maintaining high standards of presentation and cleanliness Maintain high standards of cleanliness, health, and safety Upsell menu items to maximise sales opportunities while respecting guest preferences Maintain cleanliness and organisation of the front of house area, including tables, counters, and service stations Support team members during busy periods to ensure smooth operation Skills Previous experience in hospitality or restaurant environments is preferred but not mandatory Thrive in a fast paced environment A genuine passion for great customer service & hospitality A hands on approach and a 'can-do' attitude At least 2 years experience in a well established, fast paced restaurant / bar setting Organised, approachable, and calm under pressure Organised with good attention to detail to ensure high standards of cleanliness and service quality Job Types: Full-time, Permanent Benefits: Employee discount Store discount Work Location: In person

    Immediate start!
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  • Head waiter/waitress
    Head waiter/waitress
    8 days ago
    £14–£16 hourly
    Full-time
    Wandsworth, Wandsworth

    We are seeking an experienced & dynamic Head Server to lead our front-of-house team in delivering exceptional guest experiences. The ideal candidate will possess a strong background in hospitality & culinary practices, demonstrating excellent time management skills & a passion for guest services. As the Head Server, you will oversee daily operations, ensuring that service standards are met while fostering a positive environment for both staff & guests. Responsibilities Supervise & train serving staff to ensure adherence to service standards & protocols. Manage the dining area, ensuring it is clean, organised, & welcoming for guests. Engage with guests to provide outstanding service, addressing any concerns or requests promptly. Implement upselling techniques to enhance the dining experience & increase sales. Collaborate with kitchen staff to ensure timely & accurate order fulfilment. Monitor inventory levels of food & supplies, placing orders as necessary to maintain stock. Maintain a thorough knowledge of the menu, including ingredients & preparation methods, to assist guests effectively. Experience Proven experience in a restaurant or hospitality environment, preferably in a supervisory role. Excellent time management skills with the ability to prioritise tasks effectively in a fast-paced environment. Exceptional guest service skills with a focus on creating memorable dining experiences. Experience in upselling techniques & enhancing customer satisfaction through attentive service. Join our team as a Head Server & contribute to creating an inviting atmosphere where guests feel valued & well cared for!

    Immediate start!
    Easy apply
  • Fulfillment Assistant
    Fulfillment Assistant
    8 days ago
    £12.71 hourly
    Full-time
    London

    About the job Fulfilment Assistant at London Nootropics At London Nootropics, our mission is to help people stay balanced and find their flow — with delicious, best-in-class adaptogenic coffee that supports mental clarity, calm and focus. We launched in March 2020 with a vision to make adaptogens accessible and easy to add to everyday life. As we’ve grown, we’ve stayed deeply committed to quality, care, and operational excellence — making sure every order, delivery and event runs smoothly behind the scenes. We’re now looking for a Fulfilment Assistant to join our Operations team and play a hands-on role in keeping our fulfilment, shipping and office operations running seamlessly. If you’re organised, proactive, and enjoy being at the heart of how things get done, we’d love to hear from you. About the role As our Fulfilment Assistant, you’ll be a key part of our day-to-day operations — supporting fulfilment and shipping, coordinating deliveries, maintaining systems, and helping keep both our warehouse and office running smoothly. You’ll work closely with our Fulfilment Manager, Customer Service, and wider Operations team, gaining exposure to multiple systems and processes. This is a varied, fast-paced role where attention to detail, clear communication and reliability really matter. Your work will directly shape how efficiently we operate — from customer orders and office logistics. Fulfilment & Shipping Operations Support the Fulfilment Manager with daily fulfilment and shipping operations Work across platforms including Royal Mail, Shopify, GoFlow and courier systems Assist with order processing, shipment coordination and system management Help create and maintain operational processes to improve efficiency and workflows Plan fulfilment activities and log key events to ensure deadlines are met Provide administrative support, including emails, follow-ups and documentation Maintain close communication with Customer Service and wider teams Support day-to-day coordination alongside the Fulfilment Manager Office & General Operations Support Help keep the office organised, functional and welcoming Allocate and manage stock across office and storage spaces Conduct daily checks and report issues to the Fulfilment Manager Ensure tools and equipment are available and maintained Arrange replacements or purchases when needed We’d love to hear from you if you… Are highly organised, reliable and detail-oriented Enjoy hands-on operational work and keeping things running smoothly Communicate clearly and confidently, both written and verbal Thrive in a fast-moving, growing business Are confident using systems and keen to learn new tools Enjoy being part of a close-knit, supportive team Take pride in doing things properly and improving processes over time Care about contributing to a positive, high-performing workplace Why join us? Be part of a fast-growing, purpose-driven company with big ambitions Work alongside a supportive, motivated team who genuinely care Staff discount on our adaptogenic coffee and wellness products Monthly health and wellness allowance Regular team socials & events Opportunity to grow your role as the business scales Meaningful work — your contribution directly supports our customers, team and long-term growth Join us on our journey to bring adaptogens to the world — and become part of a driven, positive team with great energy and purpose

    No experience
    Easy apply
  • Sales Manager
    Sales Manager
    2 months ago
    £55200–£56500 yearly
    Full-time
    London

    Job Title: Sales Manager (SOC Code: 3556) Company: Viet Online LTD Location: 6 Henriques Street, London, England, E1 1NB Employment Type: Full-Time, Permanent Annual Salary: £55,200 – £56,500 About Viet Online LTD Viet Online LTD is a UK-based fashion wholesale and online retail company operating as a reseller and boutique platform connecting international fashion brands with consumers worldwide. The company sources, curates, and distributes fashion products including apparel, accessories, and trend-led collections through both wholesale partnerships and direct-to-consumer online channels. Operating from its London base at 6 Henriques Street, E1 1NB, the company combines strategic brand partnerships, digital commerce expertise, and global distribution capabilities to deliver curated fashion collections to retail buyers and individual customers across the UK and international markets. About the Role The Sales Manager is responsible for driving revenue growth across wholesale (B2B) and online retail (B2C) channels. This role combines strategic sales leadership, brand partnership development, and digital sales optimisation to expand Viet Online LTD’s market presence both domestically and internationally. You will lead business development initiatives, manage key brand and buyer relationships, oversee online sales performance, and identify new commercial opportunities within the global fashion marketplace. Key Responsibilities Sales & Business Development • Develop and implement comprehensive sales strategies for wholesale, reseller, and online boutique channels., • Identify, approach, and manage relationships with fashion brands, independent designers, retail buyers, boutiques, and online marketplaces., • Negotiate supply agreements, pricing structures, order volumes, and distribution arrangements., • Monitor sales performance, fashion trends, and market demand to optimise product selection and pricing strategies., • Expand international distribution networks and cross-border sales partnerships. Online Sales & Digital Growth • Oversee all online sales channels including company website, social media platforms (Instagram, Facebook, TikTok), and third-party marketplaces., • Ensure accurate product listings, pricing structures, and inventory synchronisation., • Collaborate with marketing teams to plan and execute digital campaigns, influencer collaborations, and seasonal launches., • Analyse e-commerce performance metrics including conversion rates, customer acquisition costs, and average order values., • Optimise customer journey and online buying experience to increase repeat purchases and global reach. Brand & Supplier Coordination • Build and maintain strong partnerships with fashion brands and suppliers., • Coordinate product launches, limited-edition releases, and exclusive collaborations., • Monitor supply chain timelines to ensure timely fulfilment of wholesale and retail orders., • Maintain high standards of product presentation, quality assurance, and brand representation. Leadership & Performance Management • Set sales targets and KPIs aligned with company growth objectives., • Monitor team performance and provide coaching to improve conversion, upselling, and account management., • Produce monthly performance reports covering revenue growth, wholesale account development, online sales metrics, and international expansion progress. Operational Oversight • Monitor inventory turnover, demand forecasting, and seasonal stock planning., • Identify slow-moving inventory and implement promotional or bundling strategies., • Ensure compliance with UK trading regulations and international sales requirements. Qualifications & Skills • Bachelor’s degree in Business, Marketing, Fashion Management, or a related field (preferred)., • Proven experience in fashion sales, wholesale management, online retail, or account management., • Strong understanding of fashion industry trends and global e-commerce markets., • Proven ability to negotiate commercial agreements and grow B2B partnerships., • Excellent communication and leadership skills., • Strong analytical skills with experience using CRM and e-commerce analytics tools., • Strong commercial awareness and passion for fashion retail and brand development. What We Offer • Competitive salary with performance-based incentives., • 28 days paid annual leave (including statutory holidays)., • Staff discounts on selected fashion collections., • Opportunity to work in a fast-growing international fashion business., • Career development within wholesale and global e-commerce sectors., • Dynamic, entrepreneurial working environment in London.

    Immediate start!
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