Customer fulfilment jobs in United Kingdom

New Business Lead - Marketplace & Digital RetailLondon | Hybrid - 2 days per week in the officeAre you commercially driven, with experience in retail, buying, e-commerce, marketplaces or sales ?We're looking for a New Business Lead to help accelerate the growth of our online retail proposition by identifying, acquiring and onboarding exciting new brands, sellers and suppliers.This is a fantastic opportunity for someone who understands retail and knows how to spot a good commercial opportunity, whether your background is in Buying, Assistant Buying, Junior Buying, Marketplace, Business Development, Sales or Supplier Acquisition.The role is based from a fantastic central London office, close to Oxford Circus, with a hybrid working model requiring just 2 days per week in the office.The opportunityYou'll play a key role in expanding online ranges, working across two digital fulfilment models:Marketplace, powered by MiraklDropship Vendor (DSV), supported by VirtualstockYou'll identify high-potential brands, suppliers and sellers, build relationships, negotiate commercial opportunities and take partners through the journey from initial conversation to successful launch.You'll work closely with Buying, Marketplace, Digital, Merchandising, Content and Operations teams to identify gaps in the range, respond to customer demand and bring new commercial opportunities into the business.What you'll be doingIdentify and recruit new brands, suppliers and marketplace sellers across priority categories.Build and manage a strong pipeline of prospective partners.Research the market to identify emerging brands, trends, competitors and new commercial opportunities.Identify gaps within the existing online proposition and source relevant brands and products to address them.Manage opportunities from initial outreach through commercial negotiation, contracting, onboarding and launch.Lead commercial discussions and negotiate terms with prospective partners.Explore opportunities for marketing investment and Advertising Revenue (ADREV).Negotiate promotional activity to support successful launches and early sales performance.Work closely with Buyers and wider stakeholders to keep everyone informed of pipeline activity and opportunities.Attend trade shows, supplier meetings, industry events and webinars to identify potential partners.Support the onboarding process and ensure new sellers and suppliers are ready to trade successfully.Who are we looking for?We're open-minded about background. You don't necessarily need to have held a New Business title before .You could be an experienced:BuyerAssistant BuyerJunior BuyerMarketplace Executive / ManagerBusiness Development Executive / ManagerSales Executive / ManagerSupplier Acquisition or Partnerships professionalE-commerce professionalWhat matters most is that you are commercially minded, confident building relationships and able to identify opportunities and turn them into results.You'll ideally have experience within retail, e-commerce, marketplaces or a digital platform, and be comfortable dealing with brands, suppliers or sellers.Experience with Mirakl and/or Virtualstock would be highly desirable, although training and transferable marketplace experience will be considered. We'd particularly welcome people who have worked in fast-paced retail or commercial environments.You'll ideally have:3-5+ years' experience in a relevant commercial, retail, sales, buying or marketplace environment.Experience dealing with suppliers, sellers, brands or commercial partners.A good understanding of e-commerce and online retail.Experience with seller/product compliance.Strong commercial awareness and an ability to identify opportunities.Excellent communication, influencing and negotiation skills.Strong written, numerical and analytical skills.Good Excel skills, including formulas and graphs.Excellent organisation and prioritisation skills.A collaborative approach and the confidence to work cross-functionally.Why this role?This is an opportunity to join a rapidly growing retail business and play a genuine role in shaping the online proposition for three well-known UK retail brands.You'll have the opportunity to work across marketplace, dropship, buying, supplier acquisition and e-commerce, giving you exposure to a broad range of commercial activity.Position: Permanent, Full-timeHours: Monday-Friday, 08:45-17:30Location: London - minimum 2 days per week in officeSalary: Competitive / confidentialBH37507TPBN1_UKTJ

Solutions Director – Telecoms & Media, London, Up to £120,000 + 20% Bonus, UK & EMEA, Enterprise Technology, Customer-Facing Leadership \n What if you could be the person who turns complexity into confidence? \n Technology is rarely the problem. \n Complexity is. \n For today's telecoms businesses, transformation can involve BSS, OSS, customer management, revenue, digital services, automation, AI, fulfilment and ... \n \n \n ZIPC1_UKTJ

Our client is currently seeking an experienced Building Surveyor for the London / South East region. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful. \n The Role \n\n • Claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy cover and scope of damage.\n, • Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions.\n, • Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines.\n, • Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission.\n, • Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation.\n, • Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc.) and provide clear instructions from the outset of the claim.\n\n Skills / Qualifications \n\n • Relevant technical / Loss Adjusting experience is desired.\n, • Prior subsidence project management experience, perhaps.\n, • Degree in Building Surveying (BSC Hons).\n, • You will ideally be MRICS qualified {AssocRICS} as a minimum.\n, • Conversant with CAD, CDM Regs 2015, Party Wall Act 1996, Building Regulation and Planning Legislation.\n, • Strong communication skills, both written and verbal.\n, • Excellent customer service, organizational & communication skills.\n\n Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims , , Job Ref: DC1012. For all other vacancies, take a look at our website - exchange-street.co.uk

Our client, a leading healthcare business with an international customer base, is seeking a Customer Supply Coordinator to join its procurement and supply chain team in North West London. This permanent role is responsible for supporting end-to-end order fulfilment, maintaining high customer service levels and helping ensure products are delivered on time and in full. Key Responsibilities: Manage the fulfilment process for a portfolio of customers or SKUs, from sales order processing through to invoicing and returns. Build effective relationships with retailers, distributors and customer supply chain teams to support service performance and joint business objectives. Coordinate customer service and supply plans, resolving order, delivery and product availability issues promptly. Work closely with commercial, planning, logistics, finance and warehouse teams to support seamless order fulfilment. Maintain accurate product, pricing, promotional and customer master data across relevant systems. Monitor and improve processes covering sales order processing, stock allocation, invoicing, claims and returns. Track key performance indicators, including OTIF, case fill rate, cost-to-serve, forecast accuracy and on-shelf availability. Analyse customer and EPOS data to identify service improvements, support risk mitigation and provide insights to demand and supply planning teams. Job Requirements: Understanding of supply chain and order fulfilment processes, including order accuracy, stock allocation and timely delivery. Knowledge of order-to-cash processes, inventory flows and basic supply chain principles. Strong customer service skills, with clear communication and the ability to manage complaints and resolve issues professionally. Experience in end-to-end order management, including order entry, tracking, amendments and returns. Understanding of ERP systems such as SAP, Oracle, NetSuite or similar platforms. Ability to collaborate effectively with Sales, Finance, Logistics, Planning, Warehouse and customer teams. Understanding of stock availability, backorders, inventory reconciliation, logistics coordination and service level reporting. A flexible, learning-focused approach, with an interest in continuous improvement and changing systems or processes. Benefits: 24 days' annual leave plus bank holidays, increasing to 27 days after five years' service. Private medical insurance and Bupa dental cover. Staff discount on company products. Skills training and a health and wellbeing programme. Pension contributions and sick pay support. Enhanced maternity and paternity leave. Free on-site parking, electric vehicle charging and workplace refreshments. Company events and two charity days each year. If you have experience in supply chain customer service, order fulfilment and cross-functional coordination, this is an excellent opportunity to develop your career within an innovative and internationally established business

Why Southwark? \n Please note: \n External candidates: If you are interested in applying for this position, please apply via our recruitment partner, Allen Lane, using the microsite link below. \n Click here to apply \n Please do not use the ‘Apply Now’ button on this page, as external applications are being managed by Allen Lane and applications submitted through this button will not be accepted. \n Internal candidates: If you are a current council employee, please continue to apply using the ‘Apply Now’ button on this page. \n This is a rare opportunity to build the discipline that keeps a major London council running. Southwark is building a brand-new Digital and Resident Experience, and as ITSM Lead, you'll own the design, documentation and operation of the service management processes and platform that everything else depends on. \n You'll join at a genuinely exciting time for the council, as we invest in our people and technology to better serve more than 300,000 residents across Southwark's diverse communities. You'll chair the Change Advisory Board, step in as major incident manager when it matters most and develop the ITSM Engineer who reports to you. If you're a service management professional who wants to build mature, consistent practice from the ground up and make a genuine difference to the services residents rely on, we'd love to hear from you. \n What You'll Be Doing \n The ITSM Lead makes sure the council's technology services run well for staff and for the residents they serve. You'll lead how we handle incidents, changes and problems, and bring teams across the council with you. \n In this role, you will: \n\n • Prioritise incidents, changes and improvements by their impact on residents and frontline services, and keep people informed when things go wrong.\n, • Lead service management across the council, bringing the service desk, resolver teams and service owners together around shared standards, and learning from incidents without looking for blame.\n, • Work with colleagues across council services to understand their experience of technology and act on what they tell you.\n, • Design, document and maintain the council's IT service management processes, including incident, major incident, problem, change enablement, request fulfilment, service level, knowledge and configuration management.\n, • Own the development, configuration and administration of the council's ITSM platform, directing the work of the ITSM Engineer and developing workflows, automation and self-service capability.\n, • Own the council's enterprise service monitoring and observability capability, defining monitoring standards, dashboards, alerting and service health reporting.\n, • Chair the Change Advisory Board, maintain the change enablement policy, and oversee the assessment of change impact and risk.\n, • Own the major incident and problem management processes, acting as major incident manager during major incidents and directing root cause analysis and preventive action.\n, • Define and produce service performance reporting for the IT Service Manager, Head of Operations and Digital and Resident Experience leadership and lead continual service improvement activity.\n, • Line manage and develop the ITSM Engineer, setting objectives and building capability in platform development and service management practice.\n\n What We're Looking For \n We're seeking a credible service management professional who brings: \n\n • Comprehensive knowledge of IT service management principles and practice, including the ITIL framework (ITIL 4 Foundation or higher, or equivalent experience).\n, • Significant experience of IT service management in a large, complex organisation, ideally within local government or the public sector.\n, • Experience of designing, implementing and improving service management processes, and of developing and administering an ITSM platform.\n, • Experience of chairing or leading change governance, and of managing or coordinating major incidents and problem management activity.\n, • Experience of line managing or supervising technical staff, with clear and confident communication skills to lead governance meetings and coordinate incident response under pressure.\n, • A customer focus and a commitment to continuous improvement, with sound judgement in assessing change risk and impact.\n\n To be considered for interview, you will be asked to submit your CV and a supporting statement (no more than two sides of A4) demonstrating how you meet the key criteria outlined in the attached Job Description and Person Specification. \n Contact Information: \n\n • Internal Staff: For an informal discussion about the role, please contact Naseem Golamgouse via email at .uk\n, • External Candidates: For an informal discussion about the role, please contact Chris Hatcher via email at\n\n Additional Information: \n\n • Working Hours: 36 hours per week (Monday to Friday)\n, • Location: 160 Tooley Street, London SE1 2QH\n, • Type of contract: Permanent\n\n Benefits and more information: \n https://jobs.southwark.gov.uk/why-us/ \n Recruitment Timeline \n\n • Advert close date: 11:59pm on Thursday 15th October 2026\n, • Shortlisting date/s: week commencing 19th October 2026\n, • Interview date/s: week commencing 2nd November 2026\n\n The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. \n We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce

Group Marketplace Manager | Online Retailer | Competitive Salary | 12 Month FTC \n We are partnering with an established online retailer to recruit a Group Marketplace Manager to take ownership of its marketplace and dropship proposition, driving commercial growth, profitability and operational performance across the group. \n This is a senior, commercially focused role with P&L responsibility and accountability for marketplace strategy, supplier growth, trading performance and the customer proposition. The Group Marketplace Manager will lead teams across New Business, Account Management and Compliance, while working closely with Technology, Trading, Finance, Marketing and Operations. \n The Group Marketplace Manager will play a key role in scaling the proposition, developing the supplier base, improving seller performance and expanding marketplace and retail media revenue. \n Key Responsibilities \n\n • \n Own the marketplace and dropship strategy, P&L and commercial performance. \n • \n Drive growth across GMV, revenue, margin, seller productivity and customer proposition. \n • \n Lead the end-to-end supplier lifecycle, from sourcing and onboarding through to account management and growth. \n • \n Develop and deliver the seller acquisition strategy, identifying new categories, brands and commercial opportunities. \n • \n Lead and develop teams across New Business, Account Management and Compliance. \n • \n Build a high-performing marketplace operation with clear ownership, KPIs and governance. \n • \n Work closely with Trading, Ecommerce, Technology, Finance, Marketing and Operations to improve marketplace performance. \n • \n Lead relationships with key marketplace and technology partners, including Mirakl and Virtualstock. \n • \n Drive improvements across range, conversion, availability, fulfilment and customer experience. \n • \n Own the development of the marketplace retail media and advertising proposition, growing supplier-funded revenue opportunities. \n • \n Provide clear commercial performance, risks and recommendations to senior leadership. \n\n Key Requirements \n\n • \n Significant senior experience across marketplace, ecommerce, dropship or digital retail. \n • \n Proven ownership of a P&L or significant revenue stream, with a track record of delivering profitable growth. \n • \n Strong understanding of marketplace models, including seller acquisition, onboarding, account management and performance management. \n • \n Experience building and scaling a supplier/vendor ecosystem. \n • \n Proven experience leading multi-disciplinary teams in a commercially focused environment. \n • \n Strong commercial negotiation and stakeholder management skills. \n • \n Experience managing marketplace, ecommerce or technology partners. \n • \n Mirakl experience would be highly advantageous. \n • \n Experience across retail media or digital advertising monetisation would be beneficial. \n • \n Analytical and commercially rigorous, with the ability to turn data into clear actions. \n • \n Comfortable operating in a fast-paced environment, balancing growth, customer experience and operational control. \n\n This is a high-impact opportunity for an experienced Group Marketplace Manager to take ownership of a significant commercial channel and shape its next stage of growth. \n If you are a senior marketplace leader with strong commercial and P&L experience, and have a track record of scaling suppliers, revenue and marketplace performance, we'd love to hear from you. \n BH37259

We are seeking an experienced Warehouse Manager to lead and develop our warehouse operation within a growing freight and e-commerce environment. The successful candidate will be responsible for ensuring efficient warehouse performance, maintaining compliance standards, implementing operational improvements, and leading a team to achieve high levels of productivity, accuracy, and customer service. \n This role requires a hands-on manager with strong freight and warehouse experience, excellent systems knowledge, and a proactive approach to process improvement. \n Key Responsibilities \n\n • Manage the day-to-day operation of the warehouse, ensuring goods are received, stored, picked, packed, and dispatched accurately and efficiently.\n, • Ensure full compliance with ETSF requirements, customs procedures, and relevant regulatory standards.\n, • Lead, motivate, and develop warehouse staff, promoting a culture of accountability, safety, and continuous improvement.\n, • Implement and improve warehouse processes, systems, and operational procedures to enhance efficiency and service levels.\n, • Oversee stock control, inventory accuracy, and warehouse housekeeping standards.\n, • Utilise Warehouse Management Systems (WMS) and scanning technology to maximise operational performance and traceability.\n, • Monitor KPIs and operational performance, identifying opportunities for improvement.\n, • Ensure compliance with Health & Safety legislation, conducting regular audits, risk assessments, and staff training where required.\n, • Work closely with freight, transport, customer service, and management teams to ensure smooth operational flow.\n, • Manage warehouse resources effectively, including labour planning and equipment utilisation.\n, • Produce operational reports and performance data for senior management.\n\n Essential Skills & Experience \n\n • Proven experience as a Warehouse Manager, ideally within a freight, logistics, distribution, or e-commerce environment.\n, • Strong knowledge and practical experience of ETSF operations and compliance requirements.\n, • Experience working within an e-commerce fulfilment environment.\n, • Counterbalance Forklift Licence (B1) essential.\n, • Good understanding of Health & Safety legislation and warehouse best practices.\n, • Experience using Warehouse Management Systems (WMS) and barcode scanning technology.\n, • Strong ICT skills, including Microsoft Office and warehouse operational systems.\n, • Demonstrable experience implementing new processes, systems, and operational improvements.\n, • Excellent organisational, leadership, and communication skills.\n, • Ability to manage multiple priorities within a fast-paced environment.\n, • Strong problem-solving and decision-making abilities.\n\n Desirable Skills & Qualifications \n\n • Counterbalance Forklift Licence B2.\n, • IOSH, NEBOSH, or equivalent Health & Safety qualification.\n, • Customs, bonded warehouse, or international freight experience.\n, • Experience managing change projects and warehouse system implementations.\n\n

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across supply chain, distribution, logistics warehouse & transport operations. \n 3PL Operational Performance Manager \n Remote UK role \n Ideal base South East, North West or East Midlands \n £65k + Benefits + Prospects \n We are delighted to be working with an international supplier of non-food FMCG items sold via multiple channels to both the B2B & B2C markets. These products are sold in high volume globally & move through a complex supply chain to the customer at pace. \n This role is central to smooth running of the International inbound & outbound process. \n Role: Communication, collaboration& measure. \n This is a stand-alone role with no direct reporting lines into you. However, you will work incredibly closely with all around you including all touch points of the supply chain teams globally & likewise key suppliers within the 3PL warehouse & transport operations. \n Everything inbound from landing in European ports will fall under your remit. \n Coordinating the day-to-day execution of third-party logistics operations, working closely with 3PL partners, carriers, customers, and internal teams to support accurate, timely, and cost-effective warehousing, transportation, inventory, and fulfilment. \n Success in this role means maintaining reliable day-to-day operations, strong working relationships with logistics partners, accurate information flow, and a consistent focus on service, cost, compliance, and continuous improvement. \n Summary: \n Supply Chain Operations: Coordinate the planning, execution, and monitoring of logistics activities, including warehousing, transportation, inventory, and order fulfillment. Collaborate with clients, suppliers, and carriers to optimize supply chain processes, reduce lead times, and enhance service levels. \n Look to prevent bottlenecks with good analysis, process mapping & projecting possible issues ahead of the curve. \n Travel to 3PLs in Europe will be needed in the short-term to get an understanding & feel of how they operate. \n Deep dive & analyse overall performance across the supply chain. Report & present solutions. \n Warehouse and Distribution: Work with warehouse teams to ensure timely and accurate order fulfillment. Monitor inventory movements and stock information, investigate discrepancies, and coordinate corrective actions with 3PL and internal stakeholders. \n Transportation and Freight Management: Coordinate transportation networks, carrier relationships, and freight negotiations to ensure cost-effective and timely deliveries. Track transportation and warehousing costs, validate operational charges, support budget planning, and identify practical cost-saving opportunities as well as areas for process improvement. \n Customer Relationship Management: Provide timely operational updates, respond to logistics enquiries, align expectations, and coordinate the resolution of delivery or fulfilment issues. \n Performance monitoring and Cost Control: Track relevant logistics KPIs and service levels, maintain accurate operational records, and escalate risks or recurring issues with clear context and recommended next steps. \n Compliance and Documentation: Support accurate shipping and trade documentation and ensure logistics activities follow internal procedures and applicable regulatory requirements. \n Experience / Qualities required: \n Hands-on experience coordinating external 3PL logistics providers, carriers, warehouses, and cross-functional stakeholders. \n Experience monitoring operational performance, investigating issues, and coordinating corrective actions. \n Knowledge of customs clearance and import/export processes, including commercial documentation, HS code classification, and coordination with customs brokers is highly valued. \n Languages – English & ideally Spanish \n To reflect the company values of excellence, support, creativity, and fun! \n Able to collaborate, be diplomatic, and take direction and feedback constructively. \n Emotional intelligence, supporting their peers with creative problem solving and promoting a positive work environment. \n Understanding of order fulfilment, inventory control, transportation, freight, and warehouse operations, executing their responsibilities with excellence. \n Strong working knowledge of Excel or Google Sheets and confidence using ERP, WMS, TMS, or similar operational systems \n This is a fantastic opportunity - we look forward to your application. \n Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C's, Privacy Policy and Disclaimers which can be found at strive .co. uk \n

We are seeking an experienced Warehouse Manager to lead and develop our warehouse operation within a growing freight and e-commerce environment. The successful candidate will be responsible for ensuring efficient warehouse performance, maintaining compliance standards, implementing operational improvements, and leading a team to achieve high levels of productivity, accuracy, and customer service. \n This role requires a hands-on manager with strong freight and warehouse experience, excellent systems knowledge, and a proactive approach to process improvement. \n Key Responsibilities \n\n • Manage the day-to-day operation of the warehouse, ensuring goods are received, stored, picked, packed, and dispatched accurately and efficiently.\n, • Ensure full compliance with ETSF requirements, customs procedures, and relevant regulatory standards.\n, • Lead, motivate, and develop warehouse staff, promoting a culture of accountability, safety, and continuous improvement.\n, • Implement and improve warehouse processes, systems, and operational procedures to enhance efficiency and service levels.\n, • Oversee stock control, inventory accuracy, and warehouse housekeeping standards.\n, • Utilise Warehouse Management Systems (WMS) and scanning technology to maximise operational performance and traceability.\n, • Monitor KPIs and operational performance, identifying opportunities for improvement.\n, • Ensure compliance with Health & Safety legislation, conducting regular audits, risk assessments, and staff training where required.\n, • Work closely with freight, transport, customer service, and management teams to ensure smooth operational flow.\n, • Manage warehouse resources effectively, including labour planning and equipment utilisation.\n, • Produce operational reports and performance data for senior management.\n\n Essential Skills & Experience \n\n • Proven experience as a Warehouse Manager, ideally within a freight, logistics, distribution, or e-commerce environment.\n, • Strong knowledge and practical experience of ETSF operations and compliance requirements.\n, • Experience working within an e-commerce fulfilment environment.\n, • Counterbalance Forklift Licence (B1) essential.\n, • Good understanding of Health & Safety legislation and warehouse best practices.\n, • Experience using Warehouse Management Systems (WMS) and barcode scanning technology.\n, • Strong ICT skills, including Microsoft Office and warehouse operational systems.\n, • Demonstrable experience implementing new processes, systems, and operational improvements.\n, • Excellent organisational, leadership, and communication skills.\n, • Ability to manage multiple priorities within a fast-paced environment.\n, • Strong problem-solving and decision-making abilities.\n\n Desirable Skills & Qualifications \n\n • Counterbalance Forklift Licence B2.\n, • IOSH, NEBOSH, or equivalent Health & Safety qualification.\n, • Customs, bonded warehouse, or international freight experience.\n, • Experience managing change projects and warehouse system implementations.\n\n

ECOMMERCE MANAGERLondon | Hybrid | FMCG / Consumer BrandWe're partnering with a fast-growing, international FMCG consumer brand to appoint an Ecommerce Manager to lead online commercial growth across the UK and Europe.This is a broad, commercially focused role spanning Amazon, TikTok Shop, Ocado and major grocery retailers , alongside emerging marketplace opportunities.You'll sit at the intersection of eCommerce, digital shelf, retail media, sales and digital marketing , working closely with agency partners, retail account teams and internal marketing functions to accelerate online revenue and share growth.THE ROLEYou will own the UK & European eCommerce strategy and execution, working across established marketplaces and retail partners while identifying new opportunities for growth.Key responsibilities include:Develop and execute the UK & European eCommerce strategy , aligned with wider global objectives.Own eCommerce plans across Amazon, Ocado, TikTok Shop and online grocery retailers .Build annual account-level eCommerce plans, investment strategies and performance targets.Identify and evaluate new and emerging marketplaces to drive incremental revenue and visibility.Partner with sales teams and agencies to develop joint business plans and retail media campaigns .Manage the digital shelf , including product listings, content, promotional activity, search terms and advertising.Negotiate and execute pricing, promotional opportunities, product launches and commercial agreements with retail and marketplace partners.Monitor competitor activity and market trends, identifying opportunities to improve performance.Own eCommerce forecasting and reporting across the UK and Europe.Track sales against budget, promotional effectiveness, trade spend and commercial performance.Lead reporting across key eCommerce KPIs including conversion, AOV, CAC and CLV .Provide actionable insights on marketplace performance, customer behaviour, competitors and category trends.Work closely with supply chain and operations teams to ensure availability and fulfilment across online channels.Support the wider digital marketing strategy across web, social, search, eCommerce and CRM .Help shape the digital customer journey, optimising key touchpoints across awareness, consideration, conversion and retention.Support CRM development across segmentation, automation and personalisation.Work with media agencies on paid media planning, activation, optimisation and reporting.Develop and support social commerce and social search strategies for the UK market.ABOUT YOUWe're looking for someone with a strong understanding of digital commerce, retail media and online shopper behaviour , combined with genuine commercial and financial acumen.You'll ideally have:4+ years' experience across eCommerce, FMCG, retail or a closely related consumer environment.Proven experience building and growing eCommerce businesses across platforms such as Amazon, Ocado, Tesco or other major retailers .Strong commercial and retail account management experience.A track record of delivering online sales and share growth .Experience managing marketplaces, digital shelf and/or retail media.Strong analytical capability and confidence turning data into commercial actions.Experience with platforms/tools such as Shopify, CitrusAd and commercial analytics dashboards .Strong forecasting, reporting and financial management skills.Excellent stakeholder management, influencing and negotiation skills.The ability to work effectively across sales, marketing, finance, operations and external agency partners.WHY THIS ROLE?This is a chance to take ownership of a growing UK & European eCommerce operation within an international consumer brand.You'll have exposure across marketplaces, grocery eCommerce, retail media, digital marketing, CRM and social commerce , with genuine scope to influence how the online channel develops.Location: LondonWorking model: HybridSector: FMCG / ConsumerLevel: Ecommerce Manager*Rates depend on experience and client requirementsTPBN1_UKTJ

This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. When you join Amazon as an Area/Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile' because it's where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Key job responsibilities Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning. BASIC QUALIFICATIONS- - Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field • Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization, • Experience managing, motivating, and influencing team behaviors, • Experience demonstrating problem solving and root cause analysis, • Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS- - Experience within a distribution center, logistics, or manufacturing environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. JBRP1_UKTJ

This job is with Travers Smith, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment. Department The Technology group is responsible for the delivery of all Technology services within the firm. The group is a business services function that supports and contributes to the objective of the legal practice. The Technology department consists of service delivery, business systems, training, technical operations, security operations, legal products, engineering, eDiscovery and information security. The Technology department supports the business with strategic technology delivery. The department is committed to providing a high quality of service to its clients and the clients of the firm. The Role We are seeking a detail-oriented and customer-focused Tech Support Advisor to be a part of our busy and skilled IT team. The ideal candidate will be able to provide first-line technical support to our staff, ensuring that all IT-related issues are swiftly and effectively resolved. Key Responsibilities • Provide the highest quality first-line support for all IT-related issues, including hardware, software, network systems, and legal applications., • Log, update, and resolve incidents/requests via phone, email, agent chat, or in-person in a timely and professional manner, keeping all records updated with comprehensive and accurate information., • Troubleshoot and resolve technical incidents or escalate issues via relevant channels when necessary., • Mentor and provide guidance to service desk apprentices, fostering a culture of continuous learning and improvement in line with IT best practices., • Build, configure, and support the deployment of computers, laptops, mobile devices, and other peripherals., • Maintain accurate documentation of issues, resolutions, and standard operating procedures within the service desk knowledgebase., • Ensure compliance with IT policies, processes, procedures, and best practices., • Support continuous improvement of service desk operations by helping to identify recurring issues (Problems) and suggestion solutions/fixes., • Advise and guide staff on new technology and IT procedures., • Maintain an inventory of all IT equipment and ensure all assets are properly configured and updated., • Participate and support in IT projects and initiatives as needed. Key Stakeholders • Tech Support Manager., • Director of Central Technology., • Senior Service Delivery Manager. Personal Specification - Experience, Knowledge & Skills • Willing to work flexible hours, including occasionally working over hours to complete tasks as well as on call support to meet critical business needs., • Willing to work rotating shift patterns., • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience., • Proven experience (minimum 2 years) in a service desk or IT support role, preferably in a professional services environment., • Proven experience using service desk ticketing software, in particular ServiceNow., • Strong technical troubleshooting and problem-solving skills., • Excellent verbal and written communication skills, capable of conveying technical concepts to technical and non-technical users at all levels of the business., • Ability to work independently and as part of a team., • Strong organisational skills and attention to detail., • Familiarity with legal software applications and experience supporting a law firm environment are a plus., • Knowledge of and experience in supporting Windows operating systems, Office 365 suite, and the Microsoft Administration centre., • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft/Azure certifications are highly desirable. We are excited to have moved from our London headquarters in Snow Hill, to a brand-new building in the City - Stonecutter Court. Diversity & Inclusion statement:We value and celebrate the unique backgrounds, perspectives, and experiences of every individual including differences in gender, ethnicity, disability, faith, and more. We're committed to building an inclusive workplace that reflects the diversity of our clients and communities, where everyone feels empowered, respected, and heard. We actively partner with organisations and networks that champion equality and fairness, ensuring our policies and practices uphold these values. Accessibility statement: If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in an alternative format. Support and Adjustments for candidates: At Travers Smith, we are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website:_

This job is with Travers Smith, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment. The Role As a Practice Support Assistant, you provide essential administrative and file management support across the team. This role is crucial in supporting legal teams effectively, facilitating smooth operations and client interactions. Practice Support Assistants demonstrate the core competencies of Proactivity, Teamwork, Effective Communication, and Inspiring Confidence. These are essential for supporting the broader Practice Support function, ensuring seamless administrative operations. • Proactivity: Practice Support Assistants report to the Service Lead, anticipating the needs of the support team and lawyers. They take initiative to complete tasks and ensure transparency and collaboration., • Teamwork: You operate as part of a seamless Practice Support unit, leveraging colleagues' capacity, offering support, and covering absences to meet deadlines and deliver quality results. You collaborate to improve processes, streamline workflows, and contribute to team initiatives, providing essential support to the team in managing the team's administrative tasks and resources., • Effective Communication: Clear, consistent communication with legal and support teams is essential for managing expectations and maintaining effective relationships. Demonstrate constructive working relationships through effective communication, providing clear updates on task progress. Recognise when colleagues need support and communicate your own needs effectively, fostering trust and teamwork., • Inspiring Confidence: Deliver accurate, professionally presented work promptly to meet task-specific deadlines, scenarios, and client demands, reinforcing the Firm's reputation for high-quality legal support. Proactively seek guidance from more experienced team members to ensure the work produced adheres to best practices. Key Responsibilities • Client Service Delivery: Support the Service Lead, Practice Assistants, Executive Assistants and Lawyers by organising your time and tasks to ensure effective management of workload priorities. Seek clarification as needed to perform these tasks effectively and ensure smooth operations., • Diary Support: Upon request, assist with room and taxi bookings, and diary updates. The expectation is that the person delegating these tasks has overall ownership so will provide hands-on guidance to ensure accuracy. Proactively seek further guidance from the Service Leader, Executive Assistants and Practice Assistants as needed., • Client Engagement: Liaise with the Service Leader, Executive Assistants, and Practice Assistants to provide support for client and marketing tasks including updating the CRM system., • Document Management: Responsible for creating electronic documents, digital documents with appropriate structure and formatting, and checking client and internal data for accuracy., • File Management: Open and close files, maintain records appropriately, ensuring electronic records are correctly named and filed, and undertake file archiving procedures., • Support Event Organisation: Assist in the organisation of internal and external events, seminars, and conferences by handling registrations, booking taxi, rail or air tickets, printing and sending materials. The expectation is that the person delegating these tasks has overall ownership so will provide hands-on guidance to ensure accuracy. Proactively seek further guidance from the Service Leader, Executive Assistants and Practice Assistants as needed., • Administrative Support: Handle tasks including printing, copying, and scanning documents. Maintain accurate expense records, organise hand deliveries, and courier requests., • Financial Administration: Support required finance and billing-related tasks, process expenses, and manage priorities to meet deadlines., • Efficiency Optimisation:Streamline workflows and manage time to enhance productivity. Other Responsibilities • Attend relevant training to keep up to date with firmwide procedures., • Commitment to continuous learning and performance improvement. Personal Specification - Experience, Knowledge & Skills • Relevant office-based administration experience., • Good communication skills with the ability to liaise professionally with internal clients., • High level of attention to detail and accuracy in all communications and deliverables., • Ability to operate independently with a hands-on, practical approach., • A proactive attitude with the capability to adapt to change., • Basic to intermediate knowledge of Microsoft Office., • Proven aptitude for technology., • An aptitude for administration management and processes, with experience of working with document management/case management systems., • An effective communicator with the ability to liaise with internal clients in a professional manner, striving to always provide excellent service., • Customer/client service focused and proactive in offering assistance. We are excited to have moved from our London headquarters in Snow Hill, to a brand-new building in the City - Stonecutter Court. Diversity & Inclusion statement: We value and celebrate the unique backgrounds, perspectives, and experiences of every individual including differences in gender, ethnicity, disability, faith, and more. We're committed to building an inclusive workplace that reflects the diversity of our clients and communities, where everyone feels empowered, respected, and heard. We actively partner with organisations and networks that champion equality and fairness, ensuring our policies and practices uphold these values. Accessibility statement: If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in your preferred format, such as large print, audio, or braille. Support and Adjustments for candidates: We are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website: _

Our client, a leading healthcare business with an international customer base, is seeking a Customer Supply Coordinator to join its procurement and supply chain team in North West London.This permanent role is responsible for supporting end-to-end order fulfilment, maintaining high customer service

From the local fulfilment centre, you'll be part of a team that aims to give customers more choice with same day delivery, putting the customer at the heart of their service. We will ask you to attend a site open day as part of the recruitment process prior to being allocated an assessment. As a van

VAN DRIVERS REQUIRED FOR HOME DELIVERY, DELIVERIES CUSTOMER FOCUS. From the local fulfilment centre, you'll be part of a team that aims to give customers more choice with same day delivery, putting the customer at the heart of their service. You'll be the face of the final delivery mile, demonstrati

You'll be the face of our operation, supporting customers as they collect their orders and ensuring every interaction is professional, efficient, and customer focused. Do you enjoy providing great customer service and thrive in a hands-on role?.

We are working with a client who is seeking an experienced Distribution Co-Ordinator to join their busy logistics and warehouse team in Northallerton. The successful candidate will support transport planning activities, monitor performance, coordinate collections and deliveries, and provide administrative support across the distribution function. This is a varied role suited to an organised and proactive individual who can remain calm under pressure and make effective decisions in a fast-paced environment. The role will also provide the opportunity to develop knowledge across a range of transport-related functions and provide cover across the wider team when required. Responsibilities Acting as a key point of contact for customer service queries relating to collections, deliveries and order fulfilment. Monitoring and reporting third-party logistics provider performance, including on-time and in-full collection and delivery performance. Preparing daily and weekly performance reports. Ensuring warehouse teams have visibility of loading plans within agreed deadlines. Analysing customer KPIs and identifying, tracking and addressing root causes of issues. Liaising with customers to assign haulage, arrange collections and confirm delivery slots. Providing transport planning support across multiple customers and collection points. Coordinating pallet and tray collections where required. Providing planning and administrative support for external warehouse operations. Assisting with POD collection and delivery issue resolution. Liaising with warehouse management and other internal teams. Supporting the preparation and administration of export documentation. Providing cover across other transport and administrative functions when required. Following all company health and safety standards, policies and procedures. Undertaking any other reasonable duties as requested by management. Key Skills & Experience Minimum 3 years' recent experience in a Transport Planning role ESSENTIAL. Experience within a fast-paced distribution, logistics or consumer goods environment. Excellent verbal and written communication skills. Strong IT literacy, particularly Microsoft Word and Excel . Experience using transport, warehouse or logistics management systems. Knowledge of SAP and WMS systems would be beneficial. Strong organisational and administrative skills. Ability to work independently and without constant supervision. Excellent problem-solving and decision-making skills. Ability to make effective decisions when working under pressure. High level of accuracy and attention to detail. Ability to remain calm and professional in a fast-paced environment. Flexible approach to working hours and responsibilities. Positive 'can-do' attitude . Additional Information Hours: 40 hours per week Working hours: Monday to Friday, 08:30 17:00 Department: Distribution & Warehouse Full-time position. The role requires a flexible approach to duties and working hours when business requirements dictate. Opportunity to develop experience across transport planning, distribution and warehouse operations. Personal Attributes The successful candidate will be: Organised and self-motivated. Flexible and adaptable. Reliable and committed. Motivated and determined. Confident in dealing with customers, suppliers and colleagues. Comfortable taking responsibility and working independently. TPBN1_UKTJ

Customer Fulfilment Executive | £28,000 - £31,000 | Cheltenham, UK As a Customer Fulfilment Executive within our award-winning Ceiling Tiles UK (CTUK) brand, you'll play a key role in making sure every customer interaction runs smoothly from order to delivery & aftercare. CTUK is our specialist e-commerce brand, helping customers across the UK with ceiling and interiors products, with a real focus on making things simple and delivering great service. You'll manage calls and emails, process orders accurately, coordinate with our warehouse and courier partners, and keep customers informed every step of the way. It's a busy, varied role for someone who is curious, adaptable and always looking to learn something new. We're looking for someone who is great with people, good with detail and happy to turn their hand to different things as the needs of the team change. We're also building a more AI-enabled way of working across the brand, so you'll need to be excited by new technology, comfortable adopting different tools and curious about how AI can help us work smarter, faster and better. Key Responsibilities · Customer communication – Answering phones, responding to emails and giving customers clear, friendly and helpful support. · Order management – Processing orders accurately in our ERP system, taking payments, tracking deliveries and making sure everything arrives on time and in full. · Issue resolution – Handling queries, complaints, damages and returns with our “no quibble” mindset — solving the problem first and sorting the admin afterwards. · Delivery coordination – Working with couriers, suppliers and our warehouse team to keep things running smoothly. · Front-foot service – Keeping customers updated and making sure they never have to chase us. · AI-enabled working – Embracing the way AI is becoming part of how we work and being open to new tools that can help us work smarter and give customers a better experience. · Continuous improvement – Spotting ways we can make things simpler, quicker or better. · Wider team support – Building your knowledge across different parts of the department and being happy to step in and help wherever needed. · Dynamic support – Occasionally helping with small quote changes, negotiations or price adjustments to help get an order over the line. About You We're looking for someone who: · Has 3–5+ years' experience in a customer-facing role. · Is great with people, confident on the phone and builds rapport quickly. · Enjoys learning, picking up new things and adapting as the role evolves. · Takes pride in getting the detail right and is comfortable picking up different systems and processes. · Is resourceful and happy to turn their hand to different things. · Is excited by AI and new technology and open to trying new ways of working. · Communicates clearly and professionally. · Enjoys being part of a team, gets stuck in and genuinely cares about giving customers a great experience. · Doesn't need to know construction or building materials — we can teach you that About the Company Ceiling Tiles UK is part of the wider Workplace Interiors group, which has grown into a leader in the commercial interiors industry since its founding in 1974. Established by Gary Hough, we began as a regional contractor and rapidly expanded. Over the years, we have diversified with the launch of several specialist brands, becoming a trusted provider of end-to-end workplace solutions. With over 50 years of experience, we are dedicated to creating exceptional workspaces, from ceilings to floors, while investing in our future growth. We see potential in our team, and they see huge potential in us. Certified as a Great Place to Work™ Need proof of our great company culture? We've got a certificate for it! We've been certified as a Great Place to Work™ after 100% of our employees gave positive experience feedback, based on our company culture, perks, support and values. Our staff will always be our priority and this certification allows us access to insights, analytics and workshops to continue to develop our people strategy. Company Perks We want our people to feel valued, supported and rewarded for the part they play. That's why we offer a range of benefits and perks, including: · 25 days of annual leave · Non-contractual quarterly bonus scheme · Structured and supported professional development · Recognition programme celebrating great work and contribution · Monthly Breakfast Club and regular team lunches · Birthday and special occasion gifts · Christmas and summer socials (with lots of fun in between!) · Enhanced family-friendly policies · Paid sick leave · Access to our Employee Assistance Programme · Free one-to-one financial guidance with a trusted financial advice partner · Access to salary sacrifice schemes · One paid volunteering day per year Interested or know someone who might be? Please contact us to find out more or submit an application below. TPBN1_UKTJ

Internal Sales Representative Guildford, Surrey | Full-Time - Permanent | Office Based Are you a proactive, customer-focused sales professional who enjoys building relationships and delivering exceptional service? Our client, a successful and growing business within the heating and building products sector, is seeking an Internal Sales Representative to join their friendly and supportive team in Guildford. This is an excellent opportunity for someone with sales support, internal sales, or customer service experience who enjoys working in a fast-paced environment where no two days are the same. You'll play a key role in supporting customers, merchants, installers, and the external sales team while helping drive business growth. The Role As an Internal Sales Representative, you will be at the heart of the customer journey, managing enquiries, processing orders, supporting sales activity, and ensuring customers receive an outstanding experience from start to finish. Sales & Business Development Act as the first point of contact for customer and trade enquiries Follow up quotations, sales leads, and promotional campaigns Support the field sales team in generating and retaining business Build and maintain strong relationships with customers, merchants, installers, and key accounts Identify opportunities to upsell and cross-sell products and services Customer Service & Account Support Deliver a high level of service across phone and email channels Resolve customer queries and issues efficiently and professionally Provide excellent after-sales support and follow-up Work closely with technical and operational teams to ensure customer satisfaction Order Processing & Administration Process customer orders accurately and efficiently Support promotional activity and pricing initiatives Manage customer-specific requirements and ensure smooth order fulfilment Maintain accurate records using CRM and order management systems Reporting & Coordination Assist with sales activity reporting and campaign administration Support internal projects, promotions, and training coordination Monitor customer trends and provide valuable feedback to the wider business About You We're looking for a motivated and organised individual who enjoys building relationships and delivering excellent customer service. You will ideally have: Previous experience in an Internal Sales, Sales Support, Customer Service, or Account Coordination role Experience within a B2B, distribution, merchant, or trade environment would be advantageous Strong communication and relationship-building skills Good commercial awareness and a customer-focused approach Excellent organisational and administrative abilities Experience using CRM systems and Microsoft Office applications The ability to prioritise tasks and work effectively in a busy environment What's on Offer? Competitive salary. 22 days holiday, increasing with length of service. Monday to Friday, 8:00am - 4:30pm (40 hours per week). Free on-site parking. Employee benefits scheme. Private healthcare after two full calendar years of service. A supportive team environment with opportunities to develop your skills and career. Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's. Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered. Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website. TPBN1_UKTJ

The Opportunity We are working with a global ingredients supplier that is looking to appoint a commercially driven Business Development Manager to grow its UK customer base. This is a genuine new-business role for somebody who enjoys building a market, opening doors and developing long-term commercial relationships. You wont be stepping into a fully established desk with a ready-made pipeline. Youll be expected to identify target businesses, build your own network and create new opportunities across UK manufacturing. Once new customers are secured, the wider business will manage operations, supply chain and fulfilment, allowing you to remain focused on sales, relationship development and commercial growth. As the customer base develops, the position will naturally evolve to include more account management and customer development. What Youll Be Doing Identifying and targeting new customers across UK manufacturing Developing a new-business pipeline through proactive outreach and market research Building relationships with procurement teams, technical contacts, manufacturers and business owners Understanding customer requirements and matching these with suitable ingredients and raw materials Managing the full sales process from initial contact through to commercial agreement Negotiating pricing, volumes and commercial terms Working closely with internal operations, warehousing and supply chain teams Maintaining accurate sales activity, pipeline and customer information Attending customer meetings across the UK when required Developing existing accounts as the customer portfolio grows Keeping up to date with market activity, industry trends and competitor developments Industries You Could Sell Into The business supplies ingredients and specialist raw materials across a wide range of sectors, including: Food and beverage Nutraceuticals and dietary supplements Sports nutrition Functional foods Animal nutrition and pet food Personal care and cosmetics Home care and household products Pharmaceuticals Industrial chemicals Coatings, paints and inks Plastics and polymers Rubber and adhesives Agriculture and feed additives Performance materials What Were Looking For We are looking for somebody with a strong new-business mentality who is comfortable creating opportunities rather than waiting for leads. Youll ideally have: Previous experience in B2B sales, business development or account development A proven track record of winning new customers Strong commercial awareness and negotiation skills The confidence to build a territory or customer base from the ground up The ability to research markets and identify relevant decision-makers A proactive, resilient and self-motivated approach Strong communication and relationship-building skills The ability to understand and confidently sell technical products A full UK driving licence The right to work in the UK without sponsorship The ability to commute to Trafford Park on a daily basis Direct experience selling ingredients, chemicals, additives, raw materials or technical products into manufacturers would be highly advantageous. Applications are also welcomed from strong new-business sales professionals from adjacent manufacturing, distribution or technical markets. TPBN1_UKTJ

Step into an Operations Manager role where you can make a real difference. From driving continuous improvement to developing high-performing teams, this is an opportunity to take ownership and deliver measurable results within a fast-paced B2B distribution operation. Operations Manager Hereford £45,000–£48,000 per annum, depending on experience Company-wide profit share scheme 22 days' holiday + bank holidays About Our Client Our client is a B2B distribution business focused on delivering operational excellence, strengthening performance, and embedding continuous improvement into everyday work. The Role You'll lead day-to-day operations, ensuring customers receive a reliable service and the team meets its same-day dispatch promise. Through hands-on leadership and Lean-inspired improvements, you'll enhance productivity, improve process flow, and help build a culture where teams solve problems and contribute to long-term business growth. Key Responsibilities: Lead daily operations to ensure the same-day dispatch promise to customers is met. Drive productivity and continuous improvement through Lean principles, Kaizen activity, and waste reduction initiatives. Monitor and improve operational KPIs, including accuracy, on-time dispatch, and efficiency. Support resource planning to align capacity with customer demand and improve process flow. Partner with senior leadership to strengthen budget awareness and cost control while protecting quality. Work closely with customer service to ensure a seamless experience across returns, product queries, and special requirements. About You You'll be a proactive operational leader who enjoys tackling day-to-day challenges, developing people, and delivering lasting improvements. Proven experience as an Operations Manager, Production Manager, or in a similar operational leadership role. Strong understanding of Lean warehousing and continuous improvement, with the ability to deliver improvement projects from start to finish. Confident people leadership skills, including coaching and developing high-performing teams. Hands-on experience using ERP/WMS systems to improve operational reporting and planning. Knowledge of Health & Safety in a manufacturing environment, with a calm, proactive approach to risk management. Benefits: Salary of £45,000–£48,000, depending on experience. Company-wide profit share scheme. 22 days' holiday + bank holidays. On-site parking. On-site canteen. How to Apply If you have the skills and experience required for this position, click “ apply ” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experiences may include: Operations Manager, Warehouse Manager, Distribution Manager, Production Manager, Logistics Manager, Fulfilment Manager, Warehouse Operations Manager, Continuous Improvement Manager, Lean Warehousing, Team Leadership. TPBN1_UKTJ

Solutions Director Telecoms & Media, London, Up to £120,000 + 20% Bonus, UK & EMEA, Enterprise Technology, Customer-Facing Leadership What if you could be the person who turns complexity into confidence? Technology is rarely the problem. Complexity is. For today's telecoms businesses, transformation can involve BSS, OSS, customer management, revenue, digital xrnqpay services, automation, AI, fulfilment and a Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Please click on the apply button to read the full job description

The Wholesale Executive will manage and grow relationships with Poubel's existing wholesale partners, ensuring timely communication on collections, orders, deliveries and in-store presentation. The role owns the full sales cycle from seasonal range presentations and order processing to sell-through monitoring and visual merchandising execution and works closely with Operations, Product Development and our fulfilment partner to keep every account stocked, well-presented and commercially on track. • Manage an existing portfolio of wholesale while proactively identifying and pitching to new prospects., • Organise and lead seasonal range presentations and buyer appointments, preparing line sheets and order paperwork., • Monitor sell-through by account and SKU, flagging gaps against opening stock and recommending reorders, • Act as the day-to-day point of contact for retail partners, handling queries, escalations and relationship issues professionally and promptly., • Identify and report on marketing, event or collaboration opportunities arising from partner conversations., • Ensure partners adhere to Poubel's brand, pricing and RRP guidelines, and provide product knowledge training to store teams., • Manage the end-to-end order lifecycle processing, confirming and tracking wholesale orders accurately in Poubel's order system., • Coordinate with Operations and our fulfilment partner, Airbox (UK and NL warehouses), to ensure timely dispatch and resolve shipping or returns issues., • Support seasonal critical path planning, ensuring deliveries, payments and VM installs land within agreed windows., • Maintain sell-in / sell-through trackers by account and SKU, and prepare weekly and seasonal summary reports., • Contribute wholesale performance data into Poubel's broader stock and sales reporting cadence., • Provide data-driven recommendations on range, colour and category mix by account based on historical performance and VM effectiveness., • Work closely with Product Development, Design and Creative to align wholesale ranges and VM concepts with the wider brand vision., • Partner with Operations on inventory allocation, warehouse routing (Airbox UK/NL) and shipping logistics., • Feed retailer and shopper insight back into seasonal buying, range planning and product development discussions., • Collaborate with store and retailer VM teams to plan display layouts, negotiating prime positioning, space and density allocation., • Develop and maintain a Poubel VM guidelines document (charm/bracelet layout, colour blocking, hero-product placement, signage) and audit compliance in-store., • Plan seasonal window and display concepts aligned to product drops and campaign calendars., • Conduct store visits to check display standards, stock presentation, pricing accuracy and barcode/tagging issues, resolving problems directly with floor teams., • Coordinate sample and prop allocation for photography, launches and pop-ups, keeping the showroom/sample library organised between campaigns., • 1–3 years' experience in a wholesale, account management or retail merchandising environment, ideally within fashion, accessories or lifestyle., • Hands-on visual merchandising experience comfortable planning layouts, executing shop fits and briefing store teams., • Highly organised, process-driven and confident managing multiple accounts and deadlines at once., • Confident, professional communicator comfortable presenting to buyers and speaking with store floor teams., • Strong Excel/Google Sheets skills for tracking sell-in, sell-through and stock data., • Willing to travel for store visits across London and overseas., • Commercially aware, with a good eye for product presentation, pricing and customer positioning. #J-18808-Ljbffr

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers. We're disrupting the industry with our game-changing product and culturally driven creative and are looking for an EMEA Omni Brand Operations Coordinator to join us in building the next generation of intimates. As we continue to expand our retail footprint across EMEA through owned stores, concessions and franchise partnerships, we are committed to delivering operational excellence and exceptional service across all channels. We are looking for a proactive, detail-oriented and solutions-driven coordinator to support our growing EMEA Operations team in London. • Manage and process franchise, retail and concession orders across EMEA markets, ensuring accuracy and timely execution., • Act as a key operational contact for franchise partners, retail stores and concession teams, providing day-to-day support and issue resolution., • Monitor order lifecycle from order placement through to delivery and store receipt., • Coordinate closely with our 3PLs in Europe and UK and Logistics and Retail Teams to ensure smooth product flow and on-time deliveries., • Support new store openings and seasonal launches from an operational perspective., • Prepare and manage shipping documentation, export paperwork and operational requirements for international outbound deliveries where required from the EU DC and CFS., • Partner with Sales, Finance and Accounts Receivable teams to resolve payment discrepancies, compliance charges and account-related issues., • Handle returns, claims, stock discrepancies and credit requests in line with company procedures., • Maintain accurate customer, store and franchise account data across systems., • Support reporting and analysis related to order management, fulfilment performance, stock movements and operational KPIs., • Collaborate with internal stakeholders to identify opportunities for process improvements and operational efficiencies., • Maintain and update SOPs, process documentation and operational guidelines., • Support testing, implementation and continuous improvement of operational systems and tools., • Minimum 4 years of experience in Operations, Customer Service, Order Management, preferably within fashion, retail or consumer goods., • Experience supporting franchise partners, retail stores, concessions or multi-channel distribution networks across EMEA., • Strong understanding of outbound operations, order management and customer service processes., • Experience working with EDI platforms and EDI transactions is highly desirable., • Experience working with ERP systems (SAP, Microsoft Dynamics, NetSuite or similar)., • Strong Excel skills with the ability to analyse data and produce operational reports., • Solid understanding of logistics, inventory flow and retail fulfilment operations., • Exceptional attention to detail and commitment to maintaining data accuracy., • Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment., • Strong communication skills, both written and verbal, for internal teams and customers., • Proactive, solution-oriented mindset with a continuous improvement approach., • Ability to work independently while thriving in a collaborative team environment., • Private Medical Insurance (PMI), • Group Life Assurance, • Income Protection, • Critical Illness, • Pension Scheme, • Modern Health, • ClassPass #J-18808-Ljbffr

Overview As a Logistics Coordinator at Burberry, you will ensure accurate, timely inbound transportation data across a global network, collaborating with carriers, IT, and cross-functional teams. You’ll support forecasting improvements and data governance to enable excellent customer fulfilment and smarter logistics processes. This role combines data integrity, system collaboration, and process enhancements to drive operational excellence. You join a values-driven brand committed to sustainable luxury and community impact. ResponsibilitiesMaintain shipment data accuracy in SAP and ensure reliable global trackingServe as a liaison for transportation systems with carriers, customs, IT, and supply chain teams to resolve issues and drive improvementsMonitor carrier data updates and SLAs to strengthen visibility and performanceDeliver inbound and carrier forecasts, analyze variances, and partner to improve forecast accuracyDevelop and enhance logistics dashboards and reporting for operational and strategic decision-makingSupport transportation projects, process improvements, data governance, and automation initiatives to boost efficiency and customer service Key requirementsExperience in logistics, transportation, freight forwarding, or related supply chain environmentSolid understanding of shipping processes, import/export activities, and transport documentationStrong data handling and reporting skills; advanced Excel; SAP experience is advantageousExcellent analytical and numerical abilities with high attention to detailEffective communication and collaboration across multiple teams and external partnersCurious, proactive, adaptable, with a continuous improvement mindset and ability to manage multiple prioritieseffective communicationcollaborationcuriosityadvanced ExcelSAP experience (advantageous)data analysis and reporting

We are partnering with an established online retailer to recruit a Group Marketplace Manager to take ownership of its marketplace and dropship proposition, driving commercial growth, profitability and operational performance across the group. This is a senior, commercially focused role with P&L responsibility and accountability for marketplace strategy, supplier growth, trading performance and the customer proposition. The Group Marketplace Manager will lead teams across New Business, Account Management and Compliance, while working closely with Technology, Trading, Finance, Marketing and Operations. The Group Marketplace Manager will play a key role in scaling the proposition, developing the supplier base, improving seller performance and expanding marketplace and retail media revenue. • Own the marketplace and dropship strategy, P&L and commercial performance., • Drive growth across GMV, revenue, margin, seller productivity and customer proposition., • Lead the end-to-end supplier lifecycle, from sourcing and onboarding through to account management and growth., • Develop and deliver the seller acquisition strategy, identifying new categories, brands and commercial opportunities., • Lead and develop teams across New Business, Account Management and Compliance., • Build a high-performing marketplace operation with clear ownership, KPIs and governance., • Work closely with Trading, Ecommerce, Technology, Finance, Marketing and Operations to improve marketplace performance., • Lead relationships with key marketplace and technology partners, including Mirakl and Virtualstock., • Drive improvements across range, conversion, availability, fulfilment and customer experience., • Own the development of the marketplace retail media and advertising proposition, growing supplier-funded revenue opportunities., • Provide clear commercial performance, risks and recommendations to senior leadership., • Significant senior experience across marketplace, ecommerce, dropship or digital retail., • Proven ownership of a P&L or significant revenue stream, with a track record of delivering profitable growth., • Strong understanding of marketplace models, including seller acquisition, onboarding, account management and performance management., • Experience building and scaling a supplier/vendor ecosystem., • Proven experience leading multi-disciplinary teams in a commercially focused environment., • Strong commercial negotiation and stakeholder management skills., • Experience managing marketplace, ecommerce or technology partners., • Mirakl experience would be highly advantageous., • Experience across retail media or digital advertising monetisation would be beneficial., • Analytical and commercially rigorous, with the ability to turn data into clear actions., • Comfortable operating in a fast-paced environment, balancing growth, customer experience and operational control. This is a high-impact opportunity for an experienced Group Marketplace Manager to take ownership of a significant commercial channel and shape its next stage of growth. If you are a senior marketplace leader with strong commercial and P&L experience, and have a track record of scaling suppliers, revenue and marketplace performance, we'd love to hear from you. BH37259 #J-18808-Ljbffr

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave., • Gain professional qualifications and excellent training/development opportunities., • Flexible maternity, adoption, and paternity packages., • Pension with up to 7% employer contribution with included life assurance cover., • Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts. Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives. We’re looking for a Service Desk Analyst to join our team working at our offices in Watford on a hybrid basis. If you’ve got 2nd line tech support experience and enjoy helping people, we’d love to hear from you. We’re after someone who loves building good working relationships, is keen to pick up new skills, and takes a considered approach to troubleshooting. Don’t worry if you don’t tick every box on the job description, if you think you’re the right fit based on what you’ve read, go ahead and apply! • Providing a professional technical service through face to face, telephone, ticket based and or email communication to Action for Children staff and partner organisations., • Conduct the fulfilment of service requests, adhering to Technology policies, processes, procedures., • Take responsibility for incident management, to resolve technical (including complex) incidents, quickly and efficiently., • Maintain the Technology configuration management database., • Investigating and identifying trends, gathering evidence to support further investigation by the appropriate teams., • Process orders efficiently and expeditiously, ensuring payments match goods and services supplied., • Responsible for the user account administration tasks needed to set up staff transferred to Action for Children., • IS support qualification (such as MCP or A+), HND or equivalent and/or Advanced support qualification such as MCSE. ITIL Foundation qualification., • Experience of working in service support environment., • Experience of Support in a Microsoft Environment”, • Experience of using of Service Desk systems., • Experience of working in a customer facing role assisting and supporting people via email and telephone contact., • Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording, • Excellent communication, organisational and customer service skills. At Action for Children, we’re dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & MinorEthnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children. #J-18808-Ljbffr

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients’ Microsoft investments. We live by our CORE values: Customers first (we put customers at the heart of what we do and take accountability for our actions), One Core (we recruit, develop and retain great talent in a supportive team environment), Responsive (we’re flexible, approachable and responsive to customer needs), and Expertise (we’re proudly professional and continuously strive for excellence for customers, peers and partners). Job description: We are a leading Microsoft-focused IT Managed Services Partner and Consultancy, Tier 1 CSP, providing IT solutions and consultancy services to a predominantly Microsoft client base. We are seeking a Sales Manager (player-manager role) to join our growing team, focused on driving new business acquisition and providing sales oversight across our new business team. This role is best suited to a highly driven, ambitious, and energetic individual who thrives in a fast-paced sales environment. You should be a confident, outgoing communicator who is comfortable speaking on video, presenting on stage, engaging proactively with clients, and leading conversations at senior level. If you are not a naturally proactive, outspoken, hungry “go-getter” with strong drive, curiosity, and work ethic, this role is unlikely to be the right fit. We offer flexible and remote working options, along with travel required to client sites and company offices as necessary. The Sales Manager will report directly to the Chief Commercial Officer (CCO). This is a hybrid role combining direct new business sales responsibilities with light management and oversight of the new business sales team. The Sales Manager will carry a personal quota, focused on generating net new clients (with emphasis on Scotland and the North of England), while also supporting two other experienced sellers through pipeline guidance, deal support, and ensuring pipeline hygiene and forecasting accuracy. • Deliver new business revenue against a defined sales quota., • Act as a 'player-manager', providing pipeline management, coaching, and guidance to two other new business sellers., • Take overall responsibility for the new business sales number across the team., • Develop and execute effective go-to-market strategies, campaigns, and activities in collaboration with marketing, partnerships, and the bid team., • Contribute to messaging, positioning, and target audience strategies, bringing new ideas for products, solutions, and channels to market., • Manage accurate forecasting, pipeline hygiene, and reporting to the Chief Commercial Officer (CCO)., • Support the team in navigating sales cycle blockers, providing techniques and methods to progress deals., • Work with marketing to ensure a consistent flow of quality leads, supporting conversion into opportunities and sales., • Engage with prospective clients at C-suite level, delivering presentations, proposals, and value propositions., • Collaborate with the bid team to develop high-quality bids, RFP responses, and proposals., • Work with finance on any invoicing disputes, ensuring swift resolution., • Work with the CCO to manage contractual discussions, including terms and agreements negotiation., • Maintain effective use of sales tools (ConnectWise, HubSpot, LinkedIn Sales Navigator, and other platforms)., • Drive team-wide adoption of sales methodologies to improve conversion ratios and overall performance., • Proven track record in new business sales, ideally within IT services, managed services, or Microsoft partner ecosystem., • Experience managing a sales pipeline and delivering against quota consistently., • Excellent presentation and communication skills, confident engaging at C-suite level., • Experience in light management or sales team leadership, with ability to guide, coach, and support other sellers., • Strategic thinker with creativity to design campaigns, offerings, and routes to market., • Proficient with sales tools (ConnectWise, HubSpot, LinkedIn Sales Navigator, Apollo, etc.)., • Familiarity with structured sales methodologies (e.g., MEDDIC, Challenger, Solution Selling) to drive higher conversion rates., • Strong commercial acumen, negotiation skills, and ability to handle contractual discussions., • Collaborative and able to work effectively with marketing, partnerships, finance, and executive leadership teams., • Self-motivated, results-oriented, and proactive in identifying opportunities and overcoming challenges., • Naturally confident, outspoken, and comfortable representing the business across various channels - including video, in-person presentations, and on stage - as required., • Flexible remote working arrangements but alternatively, you can also work from our offices (London, Manchester, Edinburgh)., • Performance bonus., • Personal development opportunities and Microsoft-aligned training., • Appropriate, modern technology to support the fulfilment of your role., • Significant focus on Learning + Development, including training courses, seminars, and social events in London., • Supportive, ambitious and entrepreneurial culture where you'll have the freedom to drive ideas, take ownership and make a real impact., • Two paid leave days per year to volunteer for causes that resonate with Core's values (charitable efforts, environmental initiatives, and supporting the next generation in tech)., • Private healthcare., • Employee Assistance Programme (EAP) for mental health and wellbeing., • Monthly WFH allowance., • Life Assurance: 5x annual salary., • Cycle-to-work scheme., • Catered quarterly & annual social events., • Travel and accommodation allowance. #J-18808-Ljbffr

Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e‑commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category‑leading destination for every fashion shopper. We're hiring a Senior User Researcher to strengthen how customer evidence informs product decisions at Lyst. This role is hands‑on: you'll run high‑quality usability and opportunity research in close partnership with product teams. The role will also own research enablement – creating foundations, tools and practices to help teams move faster and reduce bottlenecks. • Plan and run usability testing, interviews, and opportunity studies, • Use platforms such as UserTesting.com to deliver rapid evaluative research that supports delivery teams, • Design and administer surveys end‑to‑end, including SurveyMonkey (Admin‑level familiarity), • Partner with designers and PMs to shape learning goals early, • Turn findings into clear, actionable implications for product work, • Develop and own lightweight playbooks and templates for BAU testing, • Create shared standards for quality, ethics, and consistency and coach teams on how to utilise them, • Drive adoption of consistent research practices to reduce dependency on a central support, • Maintain accessible and effective knowledge workflows using your familiarity with tools such as Notion or NotebookLLM, • Create practical ways to capture and reuse insight across teams, • Support teams in adopting safe, lightweight, customer testing practices, • Reduce bottlenecks by helping others do the basics well, • Synthesise so that insights compound rather than fragment, • Collaborate with Product Design by advising on prototype fidelity and testing readiness, ideally with working knowledge of Figma As foundations mature, this role will have the scope to contribute to broader strategic questions by connecting customer behaviour to longer‑term product opportunities. Progression will be earned through strong execution, trusted partnership, and building systems that scale. We will create a supportive environment that values visibility and collaboration to help you succeed. User Research is a central capability that collaborates closely with embedded product teams. Some work happens in deep partnership with squads with particular connection through product design. Other needs that affect cross‑organisational initiatives may require planned allocation. Regardless of the collaboration model, the focus is on clarity, impact, and sustainable ways of working. • Teams have reliable access to usability and opportunity research, • Research outputs influence decisions, not just documentation, • Foundational templates and practices are in active use, • Customer insight becomes systematic and reusable, • Teams rely less on central research for basic testing, • Research contributes increasingly to cross‑organisational themes and opportunity framing, • The function matures from delivery support toward enablement and strategic insight, • Teams rely less on central research for basic testing, • Research contributes increasingly to cross‑organisational themes and opportunity framing, • The function matures from delivery support toward enablement and strategic insight, • Strong applied research craft and experience running studies end‑to‑end, • Ability to translate findings into clear product implications, • A practical, outcomes‑focused mindset, • Comfortable partnering closely with design and product stakeholders, • Motivation to build repeatable practices, not just deliver individual studies, • Demonstrated potential to grow from strong execution into broader synthesis over time, • Experience in ecommerce or other consumer‑facing experiences, • Proficiency running applied research using UserTesting.com, and experience managing survey programmes with SurveyMonkey (Admin), • Experience in fashion retail or marketplaces, • Experience maintaining insight repositories using Notion, NotebookLLM, or similar tools, • Exposure to both evaluative and generative research methods, • Familiarity with Figma prototyping workflows for usability testing, • Our Ways of Working: We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in‑person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home., • Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March., • Remote Working: Work from anywhere for up to 4 weeks per year., • Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid time off for dependents and support for fertility treatment & loss., • Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service., • Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start., • Training Allowance: We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources., • Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and a 3% employer contribution., • Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses., • Cycle‑to‑Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them., • Transport Season Ticket Loan: Employees can apply for an interest‑free season ticket loan to support your travel to work., • Social Events: Frequent company‑wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook‑alongs, as well as smaller team socials. We also have plenty of interest‑based groups such as football, running club, book club, culinary and more. #J-18808-Ljbffr

Aromatherapy Associates has been sharing the therapeutic powers of essential oils for over 40 years. The Brand was founded in 1985 by Geraldine Howard & Sue Beechey, therapists that had trained under the renowned aromatherapist Micheline Arcier, who can be traced back to the modern-day founders of aromatherapy. It was then that they experienced first-hand the powerfully positive effects of essential oils on our physical and emotional wellbeing. As a Company we have a family culture and live by one of Geraldine’s beliefs: “It’s more than just a business, it’s a way of life”. The brand is present in over 40 markets globally with Regional offices in the UK, US and Hong Kong. Distribution is across Spa, Retail, Online Retailers, E-commerce and Distributor partners. As aromatherapy experts, our vision has remained constant for a generation – sharing the power and therapeutic effects of natural essential oils. Our award‑winning blends have gained recognition across the beauty world for their transformative effects on the mind, body and skin. Expertly hand‑blended in our London laboratory, our essential oils and unique active botanicals have created innovations in body and skincare. We care deeply about the ingredients we use and how we deliver them to you. We take a mindful approach to the origins, workers wellbeing and certification of all our oils and botanicals, with a commitment to evolving our support for global community projects. Our sustainability vision is an ongoing endeavour, along with our desire to create the very best aromatherapy products, so you can enjoy beautiful, glowing, healthy skin, free from harsh chemicals and unnecessary synthetics. Act as an ambassador of a world‑class brand and deliver our products and services in accordance with the Standard Operating Procedures to ensure customers receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience. Positive Intent – Professionalism – Trust – Adaptability – Ownership – Solution Orientated Reporting into the the Global Head of Marketing, Digital & Innovation the Head of DTC is a role responsible for the leadership of the DTC team, providing strategic direction, building and executing plans that deliver the sales and profit budget for the Channel. DTC is a priority channel for Aromatherapy Associates and we require accelerated growth plans over the next 3 years. • Ensuring that all Aromatherapy cultural values are met by all team members, • Managing performance of all team members effectively, • Ensuring all team members have regular 121s with their line manager, • Run an effective program of team meetings, • Ensure all team members have an up to date Job Description, Annual Objectives and Career Development Plan, • Ensure all team members receive formal mid and full year reviews supplemented by continual feedback and coachingAttending Board Meetings to lead the business cross functionally, • Writing and executing a channel strategy that delivers accelerated and profitable growth in line with strategic priorities, • Building an annual plan and Budget for the channel, • Managing the full channel P&L, including sales, margin and spend, • Representing the need of the channel with internal functions, i.e. Operations, Marketing, Innovation, Finance, • Providing a sales and profit forecast to a 12-month horizon, updated monthly, using provided templates, • Working with the operations team on a volume forecast, • Manage all channel spend to agreed budgets, adjustimg where necessary, • Building strong external relationships with key external partners at the appropriate level, • Budget allocation & forecasting, • Breaking down silos across Amazon and pure player pricing/promos insights & timings, • NPD Forecasting Provide oversight and support across: • Website UX & conversion (Shopify), • CRM (email, SMS, loyalty), • Product set up & stock mgt, • Technical capability improvements Work in partnership with the Brand team to deliver: • Organic & social commerce, • DTC creative / copy production, • Integration with Spa & Retail depts, • TT and social commerce strategy, • Content production for all digital channels, • Minimum of 7 years’ E-commerce experience, • Highly numerical, • Self-motivated, • Highly commercial, • Organised - must be able to manage multiple projects at the same time, • Excellent line-manager, proven experience in leading & developing a team, • Advanced Excel User, • Advanced Google Analytics user, • Broad exposure and ownership across ecommerce, CRM, trading, paid media, and CRO within a lean, senior team, • Direct mentorship from experienced Ecommerce and CRM manager as you step into your first management role, with clear escalation paths, • Hands‑on experience with a modern DTC stack: Shopify, Klaviyo, Triple Whale, GA4, Microsoft Clarity, and Yotpo/Trustpilot Customer Reviews tool, • The chance to grow with the role as our DTC business scales across the UK, US, and global markets, • Hybrid working model with Brentford HQ., • Competitive salary and loads of benefits such as: -25 days of annual leave, plus bank holidays and an additional Wellness Day dedicated to enhancing your personal wellbeing -Monthly product allowance & discount for friends & family -Vitality private healthcare -Life insurance -Enhanced maternity, paternity, adoption & dependent leave -Long service awards -The chance to work with a respected wellbeing brand at a pivotal moment in its growth -A purpose‑driven culture with a commitment to sustainability and wellbeing -Opportunities to experience treatments, test new products and enjoy exceptional staff perks -Career development supported by tailored Personal Development Plans -As a certified B Corp organisation, we provide two paid volunteering days each year so employees can give back to their communities -Exclusive access to our wellbeing products and treatments #J-18808-Ljbffr

Lyst is a global fashion shopping platform founded in London in 2010. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e‑commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience that offers inspiration, fulfilment, and personalisation. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category‑leading destination for every fashion shopper. As Head of Infrastructure, you will own the foundational technology that powers our global fashion platform. Reporting to the VP of Data & Infrastructure, you will lead a 5‑person org covering Platform Engineering and IT Support. You will own the strategy and delivery of foundational technology that enables our “secure, stable, operable & compliant” strategic pillar. • Strategic Roadmap: Set the technical roadmap for platform stability, security, and smooth internal IT operations., • Platform‑as‑a‑Product: Own the design and operation of our foundational infrastructure (AWS, EKS, CI/CD, Observability) with a focus on developer experience and self‑service., • Security & Compliance: Oversee the technology building blocks required to deliver our broader cybersecurity roadmap., • People Leadership: Manage and mentor a high‑performing team, fostering autonomy, accountability, and continuous learning., • Operational Excellence: Lead vendor management, financial budgeting for cloud spend, and incident management workflows., • Leadership: Proven experience leading high‑impact infrastructure/DevOps teams in a scaled cloud environment., • Tech Stack: Deep proficiency with AWS, Kubernetes (EKS), Terraform/IaC, and CI/CD pipelines., • Strategic: Ability to balance “keeping the lights on” with long‑term strategic improvements., • Communication: Comfortable managing senior stakeholders and translating complex infra needs into business impact., • Security: Hands‑on experience implementing security frameworks and data compliance., • Our Ways of Working: Office on Tuesdays and Thursdays, remote flexibility., • Time Off: 29 holidays per year plus 8 statutory bank holidays., • Competitive Family Leave Package: Enhanced family leave, paid time off for dependents, fertility treatment & loss support., • Clothing Benefit: £250 allowance at join, up to £1,000 with length of service., • Private Healthcare: Comprehensive healthcare scheme from day one., • Training Allowance: £1,000 annual allowance for conferences, courses, resources., • Pension Scheme: 5% employee contribution, 3% employer contribution., • Eye Tests & Vouchers: Free eye test yearly, glasses discount., • Cycle‑to‑Work Scheme: Bicycle voucher upon purchase., • Transport Season Ticket Loan: Interest‑free loan for travel., • Social Events: Company‑wide socials, sports days, themed drinks, quizzes, cook‑alongs, team socials. #J-18808-Ljbffr

Department: Professional and Managed Solutions (New Business) Please note: this position is on-site Monday to Friday At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top‑tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high‑quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award‑winning, forward‑thinking, and solution‑focused team, Penta Consulting is the place to grow your career. The Sales Manager will play a key role in leading and scaling our new business sales team with clear accountability for billing performance, revenue growth, team capability, and client development. This role blends leadership with hands‑on sales execution to ensure high‑performance standards, coaching excellence, and consistent, predictable billing. This role champions best practice enables sales excellence across the team, and guides customers from first engagement through to established Key Account status. • Lead, mentor, and develop a high‑performing team of sales consultants., • Deliver structured coaching to improve prospecting, pipeline management, negotiation, and closing skills., • Create a culture of accountability, positivity, and continuous improvement with clear performance rhythms (1:1s, call coaching, desk‑side support, tailored development sessions)., • Ensure new starters are effectively onboarded, motivated and up to speed quickly., • Drive consultants to achieve and exceed monthly, quarterly, and annual billing targets., • Monitor performance metrics, maintain accurate revenue forecasts, and ensure healthy pipeline coverage., • Embed strong CRM discipline and pipeline hygiene to improve predictability of results., • Support team members on key calls, pitches, proposals, and negotiations to raise conversion rates., • Proactively lead from the front by generating and closing new business opportunities., • Identify and prioritise high‑value growth sectors and emerging markets aligned to strategy., • Build new customer relationships via outbound activity, networking, referrals, and targeted campaigns., • Partner with Marketing to maximise inbound opportunities and improve lead quality., • Ensure new clients receive excellent service and are nurtured into high‑value, strategic accounts., • Oversee account development strategies with clear growth plans for each new client., • Collaborate with Delivery, Care, and Operations teams to ensure flawless fulfilment and customer satisfaction., • Use data, insights, and relationship mapping to expand wallet share; identify cross‑sell and upsell opportunities globally., • Ensure compliance with internal processes, billing standards, and contract accuracy., • Work with Company Operations teams to ensure clients are set up cleanly and can scale efficiently., • Maintain alignment with the wider Sales and Leadership teams to ensure consistency of expectations and approach., • Proven experience in staffing/recruitment sales with a consistent personal billing track record., • Strong leadership skills with demonstrable coaching and mentoring success., • Ability to build, develop, and scale sales teams., • Expert understanding of the full recruitment lifecycle and customer sales process., • Skilled in outbound prospecting, consultative selling, and closing., • Strong commercial acumen and a data‑driven mindset., • Excellent communication, influencing, and relationship‑building capabilities., • Proficient with Microsoft Office Suite and comfortable using CRM / sales enablement tools., • Experience in telecoms, digital transformation, or technical staffing markets., • Experience taking small or new accounts through to Key Account status., • Previous leadership of new business pods or sales start‑up teams., • Educated to degree level or equivalent professional qualification., • A motivated, capable sales team consistently exceeding billing targets., • Significant expansion of new business footprint across priority sectors., • New clients smoothly transitioned into scalable, recurring‑revenue key accounts., • Improved sales capability, consistency, and compliance across the team., • Strong internal collaboration and seamless client delivery with Delivery, Care, and Operations., • Christmas & Birthday Leave, • Bike to Work, • Travel Season Ticket Loan, • Company Social Events, • Company Incentive Trips, • Employee Assistance Programme, • Enhanced Family Planning Policies, • FT1000 - Financial Times & Statista's list of fastest growing businesses in Europe 2026, • Sunday Times Best Companies to work for 2026 & 2025, • King's Award for Enterprise (International Trade) 2025, • London Business Awards (International Business of the Year) 2025, • London Business Awards (Overall Winner) 2025, • TIARA Awards (Growth Company of the Year) 2025, • TIARA Awards (UK Specialist of the Year (Over £20m)) 2025, • Recognised in the Sunday Times 100 2025, • Shortlisted for the Growing Business Awards (2 categories) 2026, • Shortlisted for the TIARA Awards (3 categories) 2026, • Shortlisted for the Private Business Awards (Scale Up of the Year) 2026, • Shortlisted for the National SME Awards (2 categories) 2026 #J-18808-Ljbffr

At Elizabeth Scarlett, we exist to create joy, inspire wonder, and protect wildlife - using art and design to connect people to nature, and to one another. By 2030, our goal is to have contributed over £2 million to wildlife conservation. As our Wholesale Trade Operations Manager, you will join a team that leads with kindness, dreams big and takes action together. You'll support our Wholesale Trade team to process orders flawlessly, and improve the systems that serve our bricks-and-mortar and online retail partners. The role covers day-to-day support through our peak trading period, as well as preparing the team for growth in 2027. Reporting to: Location: Hybrid: 3-4 days in the office, depending on peak trading needs (November-December), and up to 5 days during special events Employment type: Full Time, Permanent This role leads Wholesale Trade Operations for Elizabeth Scarlett across the UK and USA, owning the end-to-end wholesale process and fulfilment budgets. You'll make order fulfilment more accurate, efficient and resilient by getting retailer requirements right the first time, from production through to our Third Party Logistics (3PL) partners. You'll also improve stock allocation and build KPI reporting on delivery performance. This hands-on role requires a solid understanding of wholesale logistics, including EDI, routing guides and retailer requirements. You'll lead the Trade Operations team (currently 2 people) and own wholesale trade relationships with our UK and US 3PLs and carriers. You'll work closely with the Operations Director, as well as the Production, Merchandising, Finance and Sales & Partnership teams. You'll set up Wholesale Operations for long-term success by developing the team, planning capacity and driving automation to support the growth planned for 2027 and beyond. • Own the end-to-end wholesale process for the UK and USA - ensuring the 3PL receive, process and dispatch orders on time, and that every invoice is issued., • Set and optimise order-processing workflows and Standard Operating Practices (SOPs) across retail partners, drop-ship programmes, distributor replenishment and special trade orders., • Support your team to troubleshoot order issues, and implement root-cause solutions to prevent recurrence., • Develop end-to-end OTIF reporting against wholesale customers' expectations, and identify the causes of delays and shortages., • Lead peak season planning, including volume forecasts, 3PL capacity and readiness checklists., • Build contingency playbooks for disruptions such as EDI failures, carrier issues, customs holds and retailer system outages., • Deliver cost reductions without compromising service, with a clear view of how operational decisions affect margins., • Lead your team to become experts in retailer routing guides, compliance manuals & vendor requirements, and build playbooks for key partners., • Ensure compliance across carrier selection, delivery appointments, labelling, packing slips & shipment documentation, and record and raise any non-compliances., • Work with Production to get retailer requirements right the first time at manufacture., • Own chargeback tracking and investigation, and eliminate root causes., • Through your team - manage wholesale returns (damaged goods claims, customer returns, end-of-season buybacks and bulk returns), coordinating authorisations and credits with Sales and Finance., • Track return reasons to identify patterns and issues, • Own wholesale relationships with our UK and US 3PL partners - holding them accountable to wholesale SLAs through weekly and monthly reviews of OTIF , case pack accuracy, pallet quality, ASN compliance, and cost per case., • Build escalation and exception processes to resolve fulfilment issues quickly and minimise retailer penalties. 1. Inventory & Stock Allocation • Own pool stock and Available to Sell (ATS) inventory at our UK and US wholesale 3PLs, managing the stock reserve model with the Logistics and Inventory Manager, • Improve allocation and stock reservation to speed up order processing, reduce errors, and give the Sales & Partnership team clarity on stock available to sell., • Manage allocation when stock is constrained, working with Planning, Production and Merchandising to align availability and replenishment with customer PO commitments. 1. Systems, EDI & Automation • Own EDI connections with trading partners to ensure order transmission, ASNs and invoices are reliable. You’ll monitor connections, elevate issues and support new set-ups., • Work with the Finance and Systems Website teams to integrate and troubleshoot NetSuite, Mintsoft WMS, ShipHero WMS and EDI platforms for wholesale workflows., • Identify and drive automation that improves speed and reduces manual effort., • Lead your team with clear priorities, and guide them in developing and balancing transactional, improvement and strategic workstreams., • Build, manage and develop the Trade Operations team, owning hiring and capacity planning as the channel grows., • Provide holiday and absence cover within the team, using this hands-on experience to drive improvements., • Develop relationships between the Operations, Sales & Partnership and Finance teams as well as 3PLs., • Stay current on wholesale logistics trends, best practice and technology. Typical Key Performance Indicators • OTIF delivery rate to wholesale customers, • Order accuracy and error-free order percentage, • Cost per case shipped and year-on-year cost reduction, • Chargeback value and reduction rate Experience • 4-6 years of experience across wholesale trade operations, Business to Business (B2B) retail, supply chain and 3PL operations in a fast-growing goods business., • Demonstrated hands-on experience in improving and implementing processes and systems from order to delivery, including WMS (e.g., Mintsoft, ShipHero ), ERP (e.g., NetSuite ) and integration platforms (e.g., Patchworks and SPS )., • 2-4 years of team-leadership experience, including leading teams under high pressure and prioritising competing needs. Must-have skills • The ability to roll-up your sleeves and get into the details of a process, while also stepping back to understand the bigger picture, purpose, conflicts and synergies to address., • Proven success in quickly embedding yourself in cross-functional teams, working with people at every level of experience and accountability., • Exceptional organisational skills, able to manage multiple tasks across different channels, delivery dates, and priorities., • Comfortable building rapport with both internal teams and external partners., • A problem-solving mindset, with the ability to identify issues early and take ownership of resolving them., • Proficiency in Excel/Google Sheets for order tracking, reporting, and data management., • Excellent written and verbal communication skills in English. Nice-to-have • Knowledge of US trade operations and US wholesalers such as Dillards, Nordstrom and Von Maur, • A background in fashion, accessories, lifestyle, or consumer goods., • Experience using generative AI tools (e.g., Claude / Chat GPT) to work more efficiently without devolving decision-making. Mindset • Proactive and accountable . You spot issues early, raise concerns, and take ownership of fixing them., • Service led . You genuinely care about delivering an excellent customer experience., • Commercially aware . You understand how operational excellence impacts customer retention and brand reputation., • In the details and above . You can work through a routing guide line by line in the morning, then step back and redesign the process that caused the issue in the afternoon. Values fit • Kind, collaborative, and reliable - someone that teams trust to get things done., • Calm under pressure and comfortable managing competing priorities., • Excited to work for a brand blending creativity, commerciality, and purpose. At three months, you've led the team through peak, OTIF reporting is live for UK and US partners and chargebacks are tracked with their root causes identified. At six months, the end to end order process is efficient and effective in delivering the customer-expected OTIFs, SOPs and retailer playbooks are in place for key partners, causes of chargebacks are addressed, and the team, systems and 3PL capacity are ready for future growth volumes. You’re probably not the right fit if… • You've run warehouse or 3PL operations but haven't worked with retailer compliance, routing guides or chargebacks., • You prefer to set strategy and delegate the detail. This role is hands-on, especially through peak., • You're looking for a mature, fully systemised operation rather than the chance to build one. Salary, bonus & benefits • 10% performance bonus, • Private medical insurance, health & wellbeing discounts, stress support, • Income protection, life assurance & enhanced Pension contributions Flexibility and time • Immediate start, • Daily hours 0830-1700 with 1 hour lunch break (flexibility to start 0800-0930 if preferred), • Hybrid working (3-4 days in-office in Potters Bar), • Annual L&D budget (3% of salary), • Annual summer retreat (e.g. 42 Acres, Somerset), • £500 ES products per year at 60% team discount, • 25% friends and family discount Impact and ownership • Full ownership of the trade operation, with the autonomy to shape it as ES grows., • Direct contribution to our wildlife conservation mission., • Screening call with our Talent Acquisition Associate, • Interview with our Chief of Staff, • Final interview with our Operations Director, Chief of Staff and Wholesale Operations Manager Ready to join a purpose-driven brand and help us scale joy and conservation impact? #J-18808-Ljbffr

TikTok is seeking an experienced Operations Manager for EU Fulfillment Operations to oversee day-to-day fulfillment management in the UK. The role focuses on managing external logistics providers, monitoring customer experience, and driving scalable solutions to improve efficiency and speed across the fulfilment network. You will work with cross-functional teams to gather requirements, develop capability roadmaps, and ensure alignment with business needs. #J-18808-Ljbffr

• London Salary:£35,702, • Pay Frequency:Annual Salary, • Location:National Mind Hybrid (Stratford - London), • Directorate:Income Generation, • Contract Type:Permanent full time, • Closing Date:18 October 2026 We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve. Will you join us? Are you confident working with data, have a strong eye for detail and enjoy solving data problems? We're looking for a Data Selections Analyst to join our Data & Analytics team within Supporter Experience and Data. Data plays an important role in how we understand and communicate with our supporters. In this role, you'll help make sure our fundraising campaigns and supporter communications reach the right people, at the right time, using accurate and well-managed data. You'll work closely with colleagues across Fundraising, Communications and Supporter Experience to understand their campaign requirements and turn these into accurate audience selections and data outputs. You'll use data selection and analysis tools, including FastStats, alongside our CRM to produce and validate supporter data. You'll also investigate data issues, manage competing campaign deadlines and help us maintain high standards of data quality. You don't need to have worked in the charity sector before or know all of our systems from day one. We're interested in people with transferable data skills who are curious, methodical and keen to develop their knowledge. This is a hybrid role and you'll be required to work from our Stratford office for a minimum of two days per week. This role will also requires a DBS check. The post holder will: • Produce accurate and timely audience selections and segmentation for fundraising campaigns and supporter communications., • Work with stakeholders to understand campaign requirements and translate them into appropriate data selections and outputs., • Carry out thorough validation and quality-control checks to ensure data is accurate and complete before it is released., • Manage multiple data requests and competing priorities to meet agreed campaign deadlines., • Use our CRM and data tools to investigate and resolve data issues, escalating more complex issues when appropriate., • Deliver accurate data to internal teams and approved third-party fulfilment partners., • Apply appropriate consent, communication preferences, exclusions and suppressions to supporter selections., • Help identify data quality issues and contribute to maintaining accurate supporter records., • Work collaboratively with colleagues across Data & Analytics, Fundraising, Communications and Supporter Experience., • Contribute to improving our data selection processes, documentation and ways of working. Do you enjoy working with data and checking the detail to make sure things are right? Can you organise your workload when several deadlines are competing for your attention? Are you comfortable investigating data when something doesn't look quite right? We'd particularly like to hear from you if you have: • Experience of using data selection or analysis tools to produce audience selections or data outputs. Experience of FastStats would be helpful, but equivalent tools are equally relevant., • Strong attention to detail and a methodical approach to validating and quality-checking data., • Experience of managing multiple pieces of work and delivering accurate outputs to deadlines., • Experience of using a CRM or customer/supporter database and an understanding of good data quality., • Experience of investigating and resolving data issues using appropriate data tools., • The ability to understand stakeholder and campaign requirements and translate these into appropriate data outputs., • Good communication skills and the ability to work with both technical and non-technical colleagues., • An understanding of audience segmentation and targeted supporter or customer communications., • An understanding of data protection and the importance of handling personal data appropriately. Experience in fundraising, marketing, membership, charities or another customer-focused environment would be useful, but it is not essential. If you enjoy working with data, solving problems and want to use your skills to support work that makes a difference, we'd love to hear from you. Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification. #J-18808-Ljbffr

Based - London (closest stations are Farringdon and Barbican) with some hybrid opportunities Salary £33250 + £11280 Bonus + benefits My client are a high quality manufacturer of products and they operate in the UK, across Europe and the US. They are looking for a French Speaking sales executive to join their team. Based at their London Exhibition Centre, this role focuses on building relationships with customers across France, working closely with their French and UK offices. The successful candidate will take ownership of key market sectors, combining proactive sales activity, customer relationship management, and hands-on sales support, including delivering online product demonstrations. There will be an occasional requirement to travel to France, including visits to customers as needed. • Take ownership of sales development within a defined geographic territory in the French market, identifying and converting new business opportunities., • Build and manage relationships with customers in France, understanding their needs and providing tailored solutions., • Proactively generate new business through outbound activity, inbound enquiries, and existing customers., • Deliver engaging online product demonstrations and presentations to customers., • Work closely with our French and UK offices to support collaboration and customer engagement., • Achieve sales targets by increasing market penetration and customer acquisition., • Prepare quotations and respond to customer enquiries via email, webchat, phone, and video calls., • Manage the sales process from initial enquiry through to order completion., • Coordinate with logistics teams to ensure timely delivery and smooth fulfilment., • Grow Glasdon's customer base and revenue in France., • Achieve sales targets within the French market., • Deliver an excellent customer experience across all touchpoints., • Fluency in French and English (written and spoken)., • Experience in direct sales or customer-facing roles., • Willingness and ability to travel to France (including the French office and customer sites) as required., • Comfortable and confident delivering online product demonstrations., • Strong communication, negotiation, and relationship-building skills., • Commercial awareness with a proactive, results-driven approach., • Ability to manage a full sales cycle from enquiry to close., • Highly organised, proactive, and able to manage multiple priorities., • IT literate and proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)., • Experience selling into the French market., • Knowledge of French business culture., • CRM system experience #J-18808-Ljbffr

Our client, a prestigious British heritage brand, seeks a highly organised account management professional. You will handle customer enquiries, coordinate orders from initial consultation to fulfilment, and oversee stock movements and hire inventory. The role involves supporting logistics, attending ceremonies, and pursuing business development opportunities. Strong client-facing experience, excellent communication, attention to detail, and the ability to manage multiple priorities are #J-18808-Ljbffr

Join to apply for the Fulfilment Centre Associate role at Zapp 1 month ago Be among the first 25 applicants Join to apply for the Fulfilment Centre Associate role at Zapp Get AI-powered advice on this job and more exclusive features. Fulfilment Centre Associates form the backbone of our operations - they manage the picking and packing of customer orders, delivery handover to our assigned riders, all whilst ensuring accurate stock management. In addition to playing a key role in Zapp’s operations, you’ll also enjoy a strong career path ahead of you - those who demonstrate strong performance in this position will have the opportunity to progress into a role as Shift Manager. Responsibilities • Picking and packing customer orders quickly, accurately and with a high level of care., • Securing packed orders before handover to our third party riders., • Ensuring your Zapp Store is clean and tidy at all times and that any potential hazards are dealt with safely and efficiently., • Maintaining a high level of stock accuracy by conducting thorough stock checks., • Checking stock availability and expiry dates whenever picking items or adding items to stock., • Ensuring deliveries are added to stock and scanned on the system correctly., • Investigating discrepancies and using your initiative to resolve issues., • Helping with ad-hoc tasks when the need arises. Skills, Experience and Attributes • Great listening and communication skills, • Punctual with time management, with the ability to be flexible, • Proactive and able to take initiative with problem solving, • Can work at a fast pace and under pressure, • Experience of working in retail (desirable, but not essential), • Skilled with a barcode scanner (desirable, but not essential. About Zapp Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. • Not Applicable, • Other, • Other, • Retail Referrals increase your chances of interviewing at Zapp by 2x London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 6 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 6 days ago London, England, United Kingdom 6 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 hours ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago Kensington And Chelsea, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Overview In this role you lead the daily operations of the fulfilment centre to optimise order fulfilment, minimise stock waste, safeguard assets, and develop frontline staff. You work with Senior Operations Leadership to improve centre performance, ensure safety and policy compliance, and drive a high-performing team to deliver excellent customer service. The position anchors Zapp’s mission to disrupt the convenience market with best-in-class fulfilment solutions. This is a hands-on leadership role with P&L accountability at a designated location. Pay / BenefitsPrivate Health Insurance (AXA)Zapp Credit for testing the Zapp service and experiencePerkbox25 days annual leave plus all UK bank holidays ResponsibilitiesOversee day-to-day fulfilment centre operations and ensure smooth workflowManage and monitor KPIs to drive performanceUphold Zapp policies and operational standards for customer serviceReview and refine standard operating proceduresLead, train, and engage front-line staff to maintain a high-performing teamMaintain inventory security and asset protectionUphold Food Safety and Health & Safety standardsOversee site condition and equipment maintenancePromote licensing objectives and ensure license conditions are met Key requirementsExperience managing 24/7 front-line operations in logistics, e-commerce, or retailProven ability to lead large teams (15+ people) including management staffStrong analytical skills with ability to derive insights and implement data-driven improvementsExperience collaborating with stakeholders (e.g., Customer Experience, Central HQ) to seek guidance and propose enhancementsExcellent verbal and written communication skillsWillingness to work varied shifts, including weekendsleadershipcommunicationstakeholder collaborationdata analysisKPI trackingoperational analytics

Intelligent Change guides people toward a more mindful way of living. Our tools help to create positive change and help people realise their full potential and live a happier, more fulfilling life. We're a team united by our shared values of positive attitude, growth mindset and extreme ownership We are seeking a dynamic and results-driven Amazon Marketplace Manager to join our team and help us take our Amazon channel to the next level. If you know the Amazon marketplace inside out and thrive on driving growth – all while helping empower countless individuals to transform their lives for the better – then this is for you! • Deliver results: identify, evaluate and execute profit maximisation activities to achieve financial targets through marketing, sales, and merchandising strategies, • Manage and track the performance and profitability of our products across all marketplaces through organic and paid activities, • Content listing optimisation to improve page rank, SEO, and sales: perform in-depth keyword and competitor analyses, enhance product titles, descriptions, categorisations, A++ content, and work closely with the Creative team to produce compelling visual assets for optimal performance, • Day-to-day PPC management and optimisation (Sponsored Products, Sponsored Brands, Sponsored Display) for the assigned product portfolio in line with set KPIs, • Execute marketing deals, promotions, coupons, promo codes, etc. and report back on key metrics, • Improve product performance and market share growth through opportunity analysis such as market research, voice of the customer and competitive research, • Track fulfilment metrics and communicate with the Operations Lead to forecast, oversee and manage product inventory levels to retain premium shipping eligibility above good standing metrics, • Report and analyse marketplaces performance and operating metrics on a daily and weekly basis including, but not limited to, Sales and Profitability, Account Health, Feedback Performance, Product Policy Compliance, Shipping Performance, Brand Registry and Brand Performance, • Interact with the Customer Service team to respond to customer complaints and customer requests for technical product information, • Work with Amazon Seller Support across all marketplaces to create cases, monitor case logs, and resolve issues in a timely manner, • Collaborate with cross-functional teams including marketing, product development, operations, and customer service to ensure alignment and success on Amazon, • Stay up-to-date on Amazon policies, trends, and best practices to maintain our excellent Account Health status, • A proven track record of growing sales and profitability on Amazon, running a $10m+ Amazon scale, • Minimum 3 years of experience running an e-commerce Amazon Seller Central environment, • Experience running high volumes of SKUs, • Background in consumer goods and office products industries preferred, • Social media and marketing skills are desired, • Proven data management and analytical skills. Track record of digging into data, and finding solutions for a variety of performance issues. Proficient in Excel, • E-commerce and digital marketing experience, • Can work independently, adapt to a fluid environment, and able to time-manage, prioritize, and toggle between multiple projects, • Experienced in set up, management, and optimization of paid campaigns (Sponsored Products, Sponsored Brands, Sponsored Display), • Highly detail-oriented, organized, and efficient, • Excellent written and oral communications skills, • Experience in the wellness & mindfulness space is a plus, • Some experience working with Helium10/Jungle Scout, • SEO knowledge a plus, • Flexible work hours, • Competitive compensation, • Lunch & Learn meets At Intelligent Change, we are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We believe that diversity in our workforce enhances our ability to serve our customers and fosters innovation and creativity. We welcome applications from all qualified individuals, regardless of race, color, ethnicity, national origin, gender, gender identity or expression, sexual orientation, age, disability, marital status, or any other characteristic protected by law. Our hiring practices are based solely on qualifications, merit, and business needs. We encourage candidates from all backgrounds to apply and join us in building a more inclusive future. #J-18808-Ljbffr

Senior Claims Adjuster, Marine & AviationApply: Hybrid: London, United Kingdom: Full time: Posted Today: R4355## Job DescriptionAre you looking for your next opportunity?Sompo has a unique opportunity for a Senior Claims Adjuster, Marine & Aviation in our Claims team.The role requires the accurate and timely evaluation and processing of claims estimates and paid claims in accordance with policy terms and conditions, to ensure the delivery of the required level of service and fulfilment of the company’s contractual obligations at all times. It also includes using analytics and insights to drive continuous improvement in the use of TPAs and third-party experts. The delivery and performance of the role must consistently reflect our Sompo Values.Location: This position will be based out of our London office. We strive for collaboration which is why we offer a work environmentwhere our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you’ll be doing: Key Result Areas Contribute to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery Assist in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities. Determine own work priorities and activities in line with agreed plans to ensure the achievement of the function’s objectives. Partner with colleagues to perform data analysis work and provide valuable insights that improve claims performanceKey Performance Indicators Benchmarking of delivery to plan objectives Management team feedback Alignment, and engagement of team to tactical goals Relevancy, accuracy and timeliness of contribution/advice Priorities aligned to tactical and wider strategic plans Insights drive performance improvement* Risk mitigation & avoidancePolicy, Process and Procedures Support the implementation of the Claims strategy to enable delivery of overall business targets Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with minimal leakage Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies in a timely manner Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments and to communicate with relevant stakeholders Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis Ensure Claims files are compiled and maintained in a logical and accessible manner and that coverage and/or other Claims issues are clearly documented at all times Ensure awareness of and compliance with regulatory and legislative requirementsKey Performance Indicators High quality documentation/training material produced, with appropriate rationale Claims leakage within agreed tolerance Positive feedback from internal customers Satisfactory results from internal Claims audit and other, indirect financial benefits, such as efficient, cost effective use of internal and external resources and services* All appropriate recoveries successfully pursued Environmental Awareness / Customer Focus Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers, and clients Ensure that base premiums have been received a before making Claim payments Where appropriate, ensure reinstatement premiums have been correctly calculated when making Claim payments Respond to internal and external stakeholder requests in accordance with service standardsKey Performance Indicators Legal compliance Positive stakeholder feedback. Risk mitigation and avoidance Open and regular communication. Achievement of objectives. Quality response service provided. Positive feedback from clients, brokers, internal customers and management Relevant and accurate information and reportsTechnical Performance Support the claims management and claims operations colleagues in the production of Management Information reports Produce regular statistical and analytical Claims information to Claims Leadership, Risk Managers and Senior Management to enable effective monitoring of Claims Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested Ensure accurate and timely update of the company’s systems as and when required* Act as a referral point to other members of the Claims team on specific tasks or in the absence of the Claims Manager: Marine & Aviation.Key Performance Indicators Quality, accurate information made available to Underwriters and external and internal customers Satisfactory audit from internal claims audit Leakage within agreed tolerance Claims reserves entered and coverage issues managed in accordance with Company claims philosophy Appropriate use of experts Management of static/slow moving claims Specific accountabilities assigned to the role of Senior Claims Adjuster within the claims function: Management of complex and disputed claims matters, including in-depth claims analysis and trends to provide expert guidance and/or opinion to the Portfolio Head and other internal stakeholders, as required. Developing good, constructive working relationships with the claims leadership team, wider claims team, market peers and wider Aspen business units Engagement and delivery of claims projects, where required. Lead continuous improvement initiatives via process and/or technology change – that will enhance quality of communication and collaboration across Aspen. Provide mentoring and career development to colleagues to strengthen their capabilities, build functional expertise and foster a collaborative, values-driven team culture of high standards, strong productivity, and innovation. Elevate claims talent to develop and share knowledge with the intention of enhancing both technical (e.g. data analysis and critical judgement) and non-technical (relationship management) skills. What you’ll bring:Knowledge Extensive and relevant knowledge of technical claims handling in a claims function, operating in a highly regulated environment. Strong understanding of delegated and third-party claims management from a technical, commercial, and operational perspective. Skills Strong interpersonal and communication skills.Good organisational skills. Able to work independently. Proficient in MS Office applications; Word, Excel and Powerpoint.Able to manage conflicting priorities to achieve deadlines. Ability to plan effectively and efficiently. Strong customer orientation skills. Ability to collaborate effectively within a team environment. Strong attention to detail.· Strong Investigative skills Negotiation skills Able to produce MI and detailed reports at various levels Experience Experience and a proven track record of working in a Claims environment within a specialized/complex Claims area Recognised qualification(s) and/or good practical knowledge of the insurance regulatory framework* Relevant commercial experience of the general insurance industry and claims trends to be able to provide expert advice and opinion where required. Desirable personal attributes aligned to what success looks like in the role: Independent challenger - ability to innovate and challenge, utilising consultative questioning, current norms to drive change within the claims function, and work with people of varying backgrounds and organisational levels Knowledgeable practitioner – deals confidently with uncertainty, leans into difficult conversations while lowering the pressure of resistance Strong problem-solving skills with the ability to think, influence and act strategically· Effective communicator – structures insights into clear messages and effectively engages others within claims function, as well as internal stakeholders, professional and regulatory bodies Change agent – leverages a skilful understanding of persuasion and influence, knowing which techniques to deploy while remaining a trusted advisor to Senior Management across the Business. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.Below is a summary of some of the benefits we offer, which may vary depending on the country: Health & Wellness Benefits Retirement & Savings Plans Global Parental Leave & Adoption Assistance Employee Assistance Program* Tuition Reimbursement & Professional Qualification benefitsWho we are and what we stand for:At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. #J-18808-Ljbffr

RDi seeks a Delivery Office Coordinator to support operational activities through managing Device History Records (DHRs), SOPs, delivery documentation and customer liaison. You will ensure production and fulfilment documents are accurate, complete and compliant with regulatory and quality standards,

Based in Erith – flexibility to travel across sites. Bring learning to life. Drive our success. We’re looking for an Operations Specialist Trainer to deliver high-quality, engaging training to our Delivery and Fulfilment Operations teams in Erith and across the wider Ocado network. You’ll help our colleagues develop the skills and confidence they need to deliver exceptional service, while keeping safety and quality front of mind. • Deliver training and inductions covering customer service, food safety, manual handling, and operational procedures, • Provide both theoretical and practical driver training to improve risk awareness and driving standards, • Keep accurate training records and performance insights, • Champion “The Ocado Way” through every session you deliver, • Strong communication and organisational skills, • Confident working independently and as part of a team, • Passion for developing others and delivering great learning experiences, • Comfortable giving and receiving feedback to drive improvement, • Familiar with Google Workspace, • ADI qualification (or willingness to gain it – we’ll help you get there!) At Ocado, we do things the Ocado Way – learning, growing, and striving for better every day. Apply now to help shape the next generation of Ocado drivers and operational excellence. Mid-Senior level Full-time Training #J-18808-Ljbffr

Marks & Spencer is seeking a Business Domain Architect within Customer to own the target architecture for the domain, covering Loyalty, CRM, personalization, online platforms, fulfilment and store estate operations. You will lead a small team, drive a 1–3 year strategic roadmap, and ensure alignment with enterprise architecture, security, and total cost of ownership. The role focuses on fulfilment, reverser logistics, and post-purchase support. #J-18808-Ljbffr

Our client is one of Britain's most established heritage brands, with a history spanning more than three centuries. Renowned for supplying ceremonial, professional and luxury attire to prestigious institutions across the UK and internationally, they combine exceptional craftsmanship with outstanding client service. This is an exciting opportunity to join a respected organisation at the intersection of heritage, luxury retail, ceremonial wear and professional dress. This is a varied and hands-on role supporting clients across legal, judicial and ceremonial markets. Responsibilities include managing customer enquiries, coordinating orders from initial consultation through to fulfilment, overseeing stock movements and hire inventory, supporting logistics and supplier relationships, attending client events and ceremonies, and identifying opportunities for business development. You will work closely with internal production teams and external partners to ensure a seamless client experience while contributing to operational improvements and product development initiatives. We are looking for a highly organised and commercially aware professional with strong client-facing experience gained within account management, customer service, sales support or business development environments. The successful candidate will possess excellent communication skills, strong attention to detail, the ability to manage multiple priorities, and a proactive, hands-on approach to problem solving. Experience with measuring garments / technologist skills is a must. In return, you will receive a competitive salary of £40,000-£45,000, a performance-related bonus scheme, uniform allowance and generous staff discounts. You will also have the opportunity to attend prestigious ceremonial events, work with high-profile institutions and develop your career within one of the UK's most respected and historic heritage businesses. #J-18808-Ljbffr

Culina Group is a leading UK 3rd party food & drinks logistics provider offering dedicated and shared user warehousing and distribution solutions. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Supporting our e‑fulfilment operation for a well‑known recognised brand. The site will handle the movement of customer‑specific products, including beers, wines and spirits, within a fast‑paced warehouse environment. Due to continued growth, we are now seeking a Management Accountant to join our Finance team at our Dagenham site. As Management Accountant you will look after the day to day accounts functions, assisting in the preparation of the monthly reporting. This is a full time, permanent position offering a competitive salary, package and the opportunity to work with a forward thinking market leader. Job responsibilities of Management Accountant include: • Accounting of Fixed Asset and Leasing functions of the company, • Preparation (along side the finance team) of monthly management accounts including posting journals., • Investigation and explanation of variances in the Management Accounts., • Reconciling and pre-empting any issues discovered pre and post month end., • Preparation of monthly balance sheet reconciliations., • Continuous improvement of current procedures., • Ensure we maximise revenue by highlighting and investigating assets that are not being hired., • Preparation of cash flow forecasts.Assisting with group reporting packs and helping to ensure they are completed and submitted on time., • Assist with the external audits of the company., • Assist with annual budgeting and regular forecasts for both internal and external requirements., • Develop and mentor the Finance team members., • Ad hoc reporting when required by senior management. To apply for the role of Management Accountant you will possess the following skills, experiences and qualifications: • Either fully or part Qualified Accountant, • Experience in both the production of management accounts and implementation of processes., • Experienced in accounts preparation, including journals, accruals, prepayments, depreciation and income deferral., • Experience of working in a busy environment with strong attention to detail., • Commercially aware and be involved with driving the company’s objectives., • A proactive approach to problem solving and continuous improvement., • Strong knowledge of MS packages, including advanced Excel (pivot tables, v-look ups) and Word., • Effective communication skills with the ability to thrive in a dynamic, growing team., • The ability to work towards deadlines under pressure., • Driven and eager to work within fixed guidelines. As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: • Annual Leave - Competitive holiday entitlement of 25 days plus the bank holidays, • Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme, • Private Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa, • Car Allowance, • Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 8% employer, • Life Assurance - x4 your annual salary, • Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year, • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses, • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards., • Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! #J-18808-Ljbffr

• Core project period (March–June 2027): Four fixed days per week in the London E2 office, plus on-site delivery for event programmes., • Outside core project period: Minimum two fixed days per week in the London E2 office, adhering to core hours. Founded in 1962, D&AD is dedicated to inspiring, celebrating and enabling creative excellence within advertising and design. Our world-class learning programmes upskill the current and future creative workforce. While focused on advertising and design, our broader goal is to demonstrate the positive impact that creativity can have across education, the economy and society. The D&AD Awards and New Blood Awards celebrate and showcase the world's best creative work across design, advertising, production, craft and emerging talent. Each year, work is judged by hundreds of leading creative practitioners, innovators and industry experts from around the world. The Programmes Manager is responsible for supporting the operational delivery, continuous improvement and ongoing development of the D&AD Awards and New Blood Awards programmes. This role oversees awards operations, judging delivery, exhibition management, programme development, systems improvement and performance analysis, ensuring an exceptional experience for entrants, judges, partners and stakeholders worldwide. Working collaboratively with senior stakeholders across Awards, Foundation and Digital teams, the Programmes Manager drives operational excellence, identifies opportunities for innovation and continuous improvement, and leads projects that support the ongoing development, delivery and global reputation of D&AD's programmes. • Responsible for the delivery of D&AD's Awards and New Blood programmes, supporting thousands of entrants and hundreds of judges globally each year., • Leads multiple complex workstreams simultaneously across awards operations, judging, exhibition delivery, systems development and programme enhancement., • Line manages a temporary and seasonal workforce of up to 15-20 staff during peak operational periods and provides leadership across cross-functional project teams., • Manages relationships with a diverse range of internal and external stakeholders, including entrants, judges, suppliers, exhibition partners and international representatives., • Leads the delivery of the D&AD Awards Exhibition programme across UK and international markets, including budget management, supplier oversight and logistics planning., • Operates across multiple departments, influencing decision-making and driving collaboration between Awards, Foundation and Digital teams., • Contributes to programme development and future planning through research, analysis, operational insight and stakeholder feedback., • Manage key operational workstreams across the D&AD Awards and New Blood Awards, supporting the management in the successful delivery of annual programme objectives., • Lead the end-to-end operational delivery of the awards cycle, including entry processing, verification, judging preparation and programme administration., • Ensure entries comply with programme rules, submission requirements and quality standards, overseeing quality assurance and resolving operational issues where required., • Monitor programme progress, risks and dependencies, working collaboratively with internal teams to deliver milestones on time., • Drive continuous improvement by identifying efficiencies, supporting new initiatives and maintaining consistent operational processes., • Support operational planning, resource forecasting and budget management across Awards and New Blood., • Recruit, onboard, train and line manage team members and temporary Programme and Customer Service Assistants during peak operational periods., • Manage team resources, workloads and performance, providing coaching, guidance and regular feedback to support successful programme delivery., • Liaise with HR, IT and external suppliers to coordinate recruitment, onboarding, equipment and operational requirements for temporary teams., • Lead customer service operations, ensuring an exceptional experience for entrants, judges and stakeholders throughout the Awards and New Blood programmes., • Develop and deliver the annual customer service and entrant communications plan, ensuring communications are timely, accurate, consistent and aligned with programme objectives and brand guidelines., • Work collaboratively across teams to coordinate programme communications relating to entries, judging and operational activity., • Manage complex enquiries and customer issues, identifying opportunities to continuously improve the entrant experience., • Support the operational delivery of online and live judging, leading key work streams to ensure the smooth preparation, handling and movement of entries throughout the judging process., • Coordinate judging logistics, including schedules, physical materials, temporary staff, venues and operational requirements to support a seamless judging experience., • Manage post-judging operations, including winning work verification, entrant communications, physical returns and feedback processes., • Provide operational support for the D&AD Awards Ceremony, D&AD Festival, New Blood Festival and Academy activities., • Lead the planning and operational delivery of the D&AD Awards Exhibition programme across UK and international locations., • Manage exhibition timelines, budgets, logistics and supplier relationships to ensure successful delivery., • Oversee the preparation, tracking, storage and movement of physical winning work throughout the exhibition lifecycle., • Collaborate with internal teams, international partners and business development representatives to support touring exhibitions and future exhibition opportunities., • Contribute to the development of Awards programmes through market research, operational insight, stakeholder feedback and evidence-based recommendations., • Analyse programme, operational and customer service data to identify trends, measure performance and drive continuous improvement., • Produce reports, presentations and business cases to support strategic decision-making and long-term programme planning., • Lead post-cycle reviews, identifying key learnings and recommendations to improve programme delivery, entrant experience and operational effectiveness., • Support the continuous improvement of awards systems, operational processes and customer service platforms to enhance programme delivery and user experience., • Act as a key operational liaison between Awards, Operations and Digital teams, defining business requirements and supporting system development., • Define, document and prioritise operational requirements for system enhancements and new developments., • Coordinate testing, quality assurance and implementation of new system features and operational improvements., • Develop and maintain operational documentation, workflows and best-practice guidance to drive efficiency and consistency., • Lead the operational delivery of D&AD Shop fulfilment, managing supplier relationships, budgets and timelines to ensure the successful distribution of purchased and complimentary products., • Oversee fulfilment logistics, including inventory management, quality assurance, tracking and distribution to ensure an efficient and high-quality service., • Coordinate fulfilment activities with internal teams and external suppliers to ensure accurate and timely delivery., • Proven experience managing complex operational projects or programmes across multiple work streams., • Experience managing and motivating large temporary or seasonal teams., • Strong stakeholder management and communication skills, with the ability to work effectively across departments and with external partners., • Excellent organisational skills and attention to detail, with the ability to manage competing priorities and deadlines., • Experience using data, feedback and reporting to identify improvements and support decision-making., • Experience reviewing and improving operational processes, systems or workflows., • Proactive, adaptable and solutions-focused approach., • Experience delivering exhibitions, festivals, awards programmes, conferences or other mid-size events., • Experience managing suppliers, logistics providers or external contractors., • Experience managing budgets and monitoring project expenditure., • Knowledge of the creative industries, including design, advertising or creative education., • A passion for creative excellence and nurturing emerging talent. D&AD is committed to diversity, equality, equity, inclusion and respect for all. Providing a work environment in which all employees are treated with fairness, respect and dignity and which is free of discrimination, victimisation, bullying and harassment. At D&AD we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Please email to let us know if you need any reasonable adjustments to be made for any part of the recruitment process. Our privacy statement can be viewed on the D&AD careers page. #J-18808-Ljbffr