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Customer fulfilment jobs in United Kingdom

  • Events Supervisor
    Events Supervisor
    1 hour ago
    £17–£19 hourly
    Part-time
    London

    Are you passionate about delivering exceptional hospitality experiences? Do you thrive in dynamic environments, ready to handle multiple orders with finesse? If so, we have an exciting opportunity for you! At Firmdale Hotels, we pride ourselves on offering unparalleled service and unforgettable experiences to our guests. Our Ham Yard Hotel, nestled in the heart of London, embodies luxury, sophistication, and warmth, making it a destination of choice for travellers seeking an extraordinary stay. As a Night Room Service Waiter at Ham Yard Hotel, you will play a pivotal role in ensuring our guests' comfort and satisfaction throughout the night Responsibilities: • Interacting with guests to take orders and provide recommendations., • Delivering food promptly and efficiently, exceeding guest expectations., • Fulfilling guests' requests promptly and with utmost attention to detail., • Working independently or as part of a small, dedicated team to maintain seamless operations throughout the night. What you Need: • Strong customer service skills to delight our guests., • Attention to detail to ensure every order is perfect., • Excellent organisational and communication skills to coordinate effectively., • Comfort working autonomously or collaboratively as part of a close-knit team What We Offer: • Competitive hourly rate of £17.00 - £19.00 inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Food production and packaging operative
    Food production and packaging operative
    2 days ago
    Part-time
    London

    Job Title: Online Food Order Fulfilment AssistantLocation: CharltonJob Type: Full-time / Part-timeSalary: Competitive, depending on experienceAbout UsWe are a fast-growing meal prep and dark kitchen business based in Charlton, dedicated to producing fresh, high-quality meals for customers who order online. We pride ourselves on consistency, efficiency, and exceptional customer service. We’re looking for enthusiastic, reliable, and flexible team members to help prepare and fulfil customer orders.The RoleAs an Online Food Order Fulfilment Assistant, you will play a key role in ensuring every customer receives fresh, accurately packed meals on time. You’ll work closely with the kitchen team to portion meals, pack orders, label products, and prepare deliveries while maintaining the highest food safety standards. You will also be responsible for packing food for our jiffy van deliveries and catering orders. This role requires flexibility to adapt to changing workloads, shifts, and business needs.Key Responsibilities● Portion and pack freshly prepared meals according to company specifications.● Pick and fulfil online customer orders with accuracy and attention to detail.● Pack and organise food for jiffy van deliveries and catering orders.● Label, seal, and organise meals for delivery and collection.● Conduct quality checks to ensure meals meet presentation and portion standards.● Maintain high standards of food hygiene, cleanliness, and organisation.● Assist with stock rotation, ingredient preparation, and inventory checks.● Keep packing and preparation areas clean and compliant with food safety regulations.● Work efficiently to meet daily production and delivery deadlines.● Support the kitchen team during busy service periods.● Adapt to different tasks and responsibilities as required throughout the shift.What We’re Looking For● Previous experience in food production, meal prep, catering, hospitality, or warehouse fulfilment is an advantage but not essential.● A positive attitude and willingness to learn.● Excellent attention to detail and organisational skills.● Ability to work efficiently in a fast-paced environment.● Strong teamwork and communication skills.● A commitment to food safety, hygiene, and quality.● A high level of flexibility, with the ability to work evenings, weekends, and peak periods when required.What We Offer● Competitive pay.● Full training and ongoing development.● Opportunities for career progression within a growing business.● Staff meals and employee discounts.● A supportive, friendly, and energetic team environment.If you’re passionate about great food, enjoy working in a fast-paced environment, and take pride in delivering an excellent customer experience, we’d love to hear from you. Apply today and join our growing team.

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  • Night Porter
    Night Porter
    1 day ago
    £31500 yearly
    Full-time
    South Kensington, London

    Are you ready to be a vital part of the Number Sixteen Hotel experience? We are thrilled to offer an exciting opportunity for a Night Porter to join our dynamic team. Firmdale Hotels is renowned for its distinctive character, exceptional service, and commitment to creating memorable guest experiences. Number Sixteen Hotel, nestled in the heart of South Kensington, embodies luxury, charm, and sophistication, offering an unforgettable stay in the heart of London. As a Night Porter, you will play a pivotal role in ensuring the smooth operation of our concierge desk during the evening hours. Responsibilities: • Managing the concierge desk in the absence of the wider team, providing unparalleled service to our guests., • Handling incoming calls promptly and professionally, addressing guest inquiries and requests with efficiency and care., • Assisting guests with luggage, ensuring their arrival and departure experiences are seamless and memorable., • Responding promptly to guest requests and ensuring their needs are met with attention to detail and dedication., • Supporting check-ins and check-outs, ensuring accuracy and efficiency in all transactions. What you Need: • Exceptional attention to detail to ensure every guest interaction is flawless., • A genuine passion for delivering outstanding customer service, going above and beyond to exceed guest expectations., • Strong organisational and communication skills to effectively coordinate tasks and interact with guests and colleagues., • Comfortable working independently during night shifts while also thriving in a collaborative team environment. What We Offer: * Enjoy a balanced work-life schedule with 4 days on and 4 days off rotation. • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

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  • Sales Representative
    Sales Representative
    5 days ago
    Full-time
    London

    Self-Employed Business Sales Representative £35,000–£120,000 OTE | Commission Only | Uncapped Earnings Nationwide | Flexible Working | Business-to-Business Sales The Opportunity We are recruiting motivated, commercially minded Sales Representatives to generate new business across a portfolio of business services. This is a 100% commission-only, self-employed sales opportunity. There is no basic salary, hourly pay or guaranteed income. Earnings are generated entirely through successful qualifying sales, with uncapped commission and the potential to earn £35,000–£120,000 OTE per year for representatives who achieve the relevant sales performance. Our portfolio covers multiple business services, giving you access to a range of products and opportunities when speaking with business owners. Whether you have experience in field sales, business development, telecommunications, utilities or another target-driven environment, this is an opportunity to use your sales skills in a flexible, performance-based role. We provide product training, sales materials and ongoing support to help you identify opportunities, develop your pipeline and generate business. Earnings £35,000–£120,000 OTE per year | Uncapped commission This is a commission-only role. You earn commission on successful qualifying deals, with no fixed salary or guaranteed minimum earnings. Your earning potential depends on the number and value of deals you generate, the products you sell and the applicable commission rates. Our commission structure varies by product and will be explained before you begin selling each service. There is no ceiling on your commission earnings. Strong performers who consistently generate business have the opportunity to increase their income in line with their results. The advertised OTE represents potential earnings based on achieving the relevant sales performance. It is not a guaranteed income. What You'll Be Selling Our portfolio includes a range of services designed for small and medium-sized businesses. Websites and Digital Services Website design and digital services for businesses looking to improve their online presence and attract customers. AI Voice Agents AI-powered voice solutions for businesses looking to automate call handling, manage enquiries and improve customer communication. Business Energy Electricity and energy contract options for businesses looking to review their existing arrangements and explore alternative suppliers. Card Payment Processing Payment processing solutions for businesses looking to compare their current arrangements, transaction fees and available options. Business Broadband Broadband and connectivity services for businesses looking to review their current provider, costs and service requirements. Printed Branded Coffee Cups Custom-printed cups for cafés, coffee shops, takeaways and other businesses serving drinks. Business Loans and Funding Business finance introductions for companies exploring funding to support working capital, investment or expansion, subject to provider requirements and eligibility. Additional business services may be introduced as the portfolio develops. What You'll Be Doing • Identifying and approaching potential business customers., • Speaking directly with business owners and decision-makers., • Generating sales opportunities through face-to-face prospecting, telephone outreach and other suitable channels., • Identifying customer needs and matching them with relevant products., • Introducing services and explaining their benefits using approved sales materials., • Asking qualification questions and gathering the information needed to progress opportunities., • Booking appointments, arranging demonstrations and securing sales where appropriate., • Following up with prospective customers and progressing opportunities through the sales process., • Recording leads, customer details and sales activity accurately., • Working independently to develop your pipeline and generate new business., • Building professional relationships with customers and maintaining a consistent level of sales activity. Who We're Looking For We are particularly interested in people who are commercially minded, confident communicating with customers and motivated by performance-based earnings. Previous sales experience is advantageous, particularly in: • Door-to-door sales, • Field sales, • Direct sales, • Business-to-business sales, • Telecommunications and utilities, • Merchant services and card payments, • Business development, • Appointment setting and lead generation, • Recruitment and sales agency work, • Estate agency, • Other target-driven sales environments The industry you have sold in is less important than your ability to communicate confidently, identify opportunities and generate results. You should be: • Confident approaching new people and starting conversations., • Comfortable speaking with business owners and decision-makers., • Able to build rapport and identify customer needs., • Resilient when dealing with rejection., • Self-motivated and comfortable working independently., • Organised when recording leads and following up opportunities., • Professional in your communication., • Focused on results and willing to develop your sales skills. What We Provide We provide the resources and support needed to help you get started and develop your sales activity, including: • Product and service training., • Sales scripts, product guides and supporting materials., • Guidance on identifying and qualifying opportunities., • Access to a portfolio of business services., • Clear commission arrangements for the products you sell., • A process for submitting leads and progressing deals., • Ongoing support and guidance as you develop. You can focus on prospecting, building relationships and generating business while the relevant fulfilment and provider processes are handled through the appropriate channels. Working Arrangements This is a self-employed opportunity offering flexibility in how and where you generate business. You can work within your local area or identify suitable opportunities elsewhere in the UK, depending on the product and sales channel. The position may suit experienced field salespeople, independent sales agents, business developers and individuals looking to build an income through selling business services. You will manage your own working arrangements and be responsible for your own expenses unless otherwise agreed. Please note: This is a commission-only opportunity. There is no guaranteed salary, hourly rate, paid holiday or minimum level of earnings. Employment Details Job title: Self-Employed Business Sales Representative Job type: Self-employed, commission-only Earnings: £35,000–£120,000 OTE, with uncapped commission potential Location: Nationwide — United Kingdom Working arrangement: Flexible, field-based and other suitable sales channels Experience: Sales experience preferred Training: Product training and sales support provided Payment: Commission on successful qualifying deals, subject to the applicable product commission structure Applying If you are interested in the opportunity, get in touch with the following information: • Your name and location., • Your previous sales experience, if applicable., • The products or services you have sold., • Whether you have experience in field sales, telephone sales or business-to-business sales., • Your availability to get started. Successful applicants will be contacted to discuss the role, available products, commission arrangements and onboarding process. We are looking for people who are commercially minded, motivated to generate new business and ready to get started. If you're confident speaking to customers, comfortable working on commission and want your earnings to reflect your performance, we'd like to hear from you.

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  • Receptionist
    Receptionist
    1 day ago
    £15.5–£17 hourly
    Full-time
    London

    Join the vibrant team at Firmdale Hotels, where every day brings new opportunities to deliver exceptional service and create memorable experiences. We're currently seeking a dynamic individual to fill the role of Receptionist at our esteemed Charlotte Street Hotel. As a Receptionist, you'll be at the forefront of our guest experience, embodying confidence and charm as you engage with visitors and ensure their needs are met with grace and efficiency. Working collaboratively within our front office team, you'll showcase your impeccable attention to detail and organisational prowess to ensure seamless operations. Responsibilities: • Welcome guests with warmth and professionalism, setting the tone for their stay., • Provide exemplary customer service, anticipating and fulfilling guest needs with enthusiasm., • Maintain a polished and professional appearance at all times, reflecting the high standards of Firmdale Hotels., • Demonstrate a passion for detail, ensuring accuracy in all guest interactions and administrative tasks., • Collaborate closely with team members to create a positive and cohesive work environment., • Handle guest inquiries and requests promptly and courteously, striving to exceed expectations at every opportunity., • Assist with check-in and check-out procedures, efficiently managing reservations and room assignments., • Contribute to the overall success of the front office by proactively identifying areas for improvement and offering innovative solutions. What you Need: • Ability to provide outstanding service to guests, exceeding their expectations and ensuring a memorable experience., • Strong verbal and written communication skills to engage with guests, colleagues, and management in a professional and courteous manner., • Capacity to work collaboratively with colleagues as part of a dynamic front office team, fostering a positive and supportive work environment., • Keen eye for detail to ensure accuracy in guest interactions, administrative tasks, and maintaining the hotel's high standards of presentation and cleanliness., • Ability to manage multiple tasks simultaneously, prioritise responsibilities, and maintain efficiency in a fast-paced hospitality environment., • Flexibility to adapt to changing guest needs, business demands, and operational procedures while maintaining composure and professionalism., • Resourcefulness to effectively address guest inquiries, resolve issues, and handle unexpected situations with tact and diplomacy., • Comfortable using hotel management software, reservation systems, and other technology tools to efficiently manage guest bookings, check-ins, and administrative tasks., • Demonstrated commitment to upholding the hotel's values of warmth, professionalism, and impeccable presentation in all interactions and appearances., • Genuine enthusiasm for the hospitality industry and a desire to create exceptional guest experiences, contributing to the reputation and success of Firmdale Hotels. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away. With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026, • Best Afternoon Tea, Country & Townhouse, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Production Assistant
    Production Assistant
    5 days ago
    £14.8 hourly
    Full-time
    London

    Hourly rate in line with London Living Wage at £14.80 p/hour. Full time up to 45 hours p/week. Based at our Islington roastery (N7 9DP) with alternating shifts 6am to 3pm and 8am to 5pm, Monday to Friday. Potential weekend shifts may be required. We have been passionate about people enjoying great-tasting and 100% traceable speciality coffee ever since we started roasting in the basement of our first restaurant sixteen years ago. Today, we're a B Corp certified roaster, supplying coffee fresh from the Loring Peregrine S70 at our North London roastery to a range of growing customers, including our restaurants and Brew Bars. The production team are our last step in supplying great tasting, well presented coffee on-time to our online, out-of-home and retail customers. They are responsible for bagging our range of roasted coffees in line with the daily production plan and our quality standards on the newly automated vertical form fill seal machine. Plus, fulfilling and packing all orders accurately and in advance of courier collections. All whilst maintaining excellent food safety standards, accurate inventory levels and stock takes. They are the problem solvers ensuring that we can deliver exceptional and consistent customer service to tight deadlines every day. Responsibilities • Bagging and packaging coffee: executing daily production plan with high attention to detail, troubleshooting any challenges with machinery, ensuring accurate packaging, batch codes and dates are applied., • Packing and fulfilling orders: picking D2C and B2B orders accurately and efficiently to support on-time despatch with delivery providers., • Stock control: maintaining accurate daily stock levels and carrying out monthly stock takes to aide cost of sales reporting and availability planning., • Machinery maintenance & cleaning: executing daily and weekly maintenance schedule in line with SOPs, troubleshooting any challenges with machinery., • Goods-in put away: organising items received into roastery into storage location and accounting for this on Unleashed inventory platform with supervisor., • Roastery floor orderliness & cleanliness: ensuring that all production items have a place and are organised well for the workflow, keeping high standards of cleanliness and tidiness on the production floor., • Health & Safety, SALSA compliance: maintaining a safe and compliant environment by wearing provided PPE & uniforms, keeping foreign objects, food, uncovered drinks and glass off production floor. Personal requirements: • Team player: You'll be working with the wider production, roasting and customer service team to keep production and fulfilment running on track, • Technically minded with experience working on automated production lines e.g. vertical form fill seal, • Strong attention to detail and ability to consistently execute our quality standards, • Self-sufficient problem solver, • Comfortable with working to tight daily courier and production deadlines, • Health & safety and food safety trained, • High standards of cleanliness and presentation, • Stock control knowledge, • Strong IT literacy, • Production or warehouse fulfilment experience To say thank you for working with us, we also offer our teams • Roastery team lunch on a Wednesday, • 50% off all food in our Brew Bars, • Dining discount when visiting our restaurants, • All of the coffee you can drink on site, • Weekly allowance of coffee for home, • Bike to work scheme, • Mental health and well-being support, • Financial health education and support, • Leadership training and development, • Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants, • Development and career progression: 80% of all our management roles are filled internally Sustainability We expect our teams to support environmental stewardship targets and efficiency goals by following departmental environmental policies and monitoring own usage of vital resources such as energy, disposable goods, and food waste, to name a few. Diversity & Inclusion All our teams must respect individual differences with regards to identity, national and cultural background, and level of experience in all interactions while at work, including with members of the public.

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  • Head Waiter
    Head Waiter
    1 day ago
    £17–£18 hourly
    Full-time
    London

    Are you ready to elevate your career in hospitality? Firmdale Hotels invites you to join our exceptional team at Ham Yard Hotel as a Head Waiter. At Firmdale Hotels, we pride ourselves on creating vibrant and unique experiences for our guests. Located in the heart of London, Ham Yard Hotel embodies luxury, style, and impeccable service. Join us in our commitment to delivering unparalleled hospitality in a dynamic and fast-paced environment. As a Head Waiter, you will be at the forefront of guest interaction, ensuring their dining experience is nothing short of extraordinary. Responsibilities: • Welcoming and engaging with guests, taking orders, and providing recommendations to enhance their dining experience., • Delivering food promptly and efficiently while maintaining the highest standards of service., • Processing payments accurately and in a timely manner., • Anticipating and fulfilling guests' requests with precision and attentiveness., • Collaborating with team members to ensure seamless operations and exceptional service delivery. What you Need: • Ability to thrive under pressure, handling multiple tables with ease and grace., • A genuine passion for food and a keen eye for detail, ensuring every dish is served to perfection., • Previous experience in a fast-paced restaurant environment, demonstrating your ability to excel in a dynamic setting., • Dedication to providing outstanding customer service, going above and beyond to exceed guests' expectations., • Strong organisational and communication skills, essential for effective teamwork and guest satisfaction. What We Offer: • Competitive hourly rate from £17.00 to £ 18.00 inc Service Charge, • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

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  • Waiter
    Waiter
    5 days ago
    £16–£18 hourly
    Part-time
    London

    Are you passionate about hospitality and looking for an exciting opportunity to advance your career? Firmdale Hotels, renowned for its award-winning luxury boutique hotels, is seeking enthusiastic and dedicated individuals to join our vibrant team at the Covent Garden Hotel. Firmdale Hotels is a collection of unique and stylish boutique hotels located in some of the most vibrant areas of London and New York. Our properties are known for their distinctive design, exceptional service, and warm, welcoming atmosphere. We pride ourselves on providing our guests with unforgettable experiences and personalised service. As a Waiter at the Covent Garden Hotel, you will be a vital part of our guests' dining experience. We are looking for someone who thrives in a fast-paced environment and can handle multiple tables with grace and efficiency. Responsibilities: • Interacting with guests to ensure they have an exceptional dining experience, • Taking orders and making informed recommendations, • Delivering food and beverages in a timely manner, • Processing payments accurately and efficiently, • Addressing and fulfilling guests' requests promptly and professionally What you Need: • Previous experience in a similar role within a high-standard establishment, • A keen eye for detail and a commitment to maintaining high standards, • Extensive knowledge and passion for food and beverages, • Strong organisational and communication skills, • The ability to work well within a team and support your colleagues, • A genuine passion for hospitality and providing outstanding customer service What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity. At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, British Vogue, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Head of Operations
    Head of Operations
    7 days ago
    Full-time
    London

    We've been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we're a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base. We're looking for a hands-on Head of Operations to lead our end-to-end roastery operation. You'll own the operational engine: planning, packaging & consumables procurement, production, fulfilment, customer experience and cost management. You'll build a scalable, efficient operation that delivers consistently high standards of quality and service, whilst leading the team through a period of change and growth. Responsibilities People, Cost & Compliance • Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture., • Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency., • Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards., • Embed B Corp principles and measurable sustainability improvements across the operation. Planning & Production • Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans., • Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains., • Lead major operational change and automation projects, from business case through to implementation., • Use AI and automation to simplify planning, reporting and operational workflows., • Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data., • Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving. Procurement & Supplier Management • Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards., • Ensure packaging and consumables are competitively priced and regularly benchmarked., • Oversee quality assurance, complaints and compliance documentation. Customer Experience • Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations. The Person • Experienced operator: Proven senior operations experience in food, beverage or FMCG manufacturing., • Lean mindset: Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements., • Hands-on leader: Comfortable getting into the detail, troubleshooting problems and making things happen., • People leader: Able to build, motivate and lead teams through change., • Commercially sharp: Strong planning, budget management and data-driven decision-making skills., • Supply chain savvy: Strong understanding of procurement, inventory and production planning; AI/automation experience essential., • Customer focused: High standards of service and experience leading customer-facing teams. To say thank you for choosing us, we also offer our teams • 50% off all food in our Brew Bars, • Dining discount when visiting our restaurants, • Weekly roastery team lunch, • All of the coffee you can drink on site, • Weekly allowance of coffee for home, • Bike to work scheme, • Mental health and well-being support, • Financial health education and support, • Leadership training and development, • Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants, • Development and career progression: 80% of all our management roles are filled internally

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  • Production Admin Assistant
    Production Admin Assistant
    17 days ago
    £12.71 hourly
    Full-time
    Battersea, Wandsworth

    About us We are a modern luxury garment care and laundry business operating out of our dedicated production facility in Battersea. We combine expert garment care with a seamless digital collection and delivery service. We are looking for an organized, energetic, and detail-oriented Operations & Fulfillment Assistant to join our team at the heart of our production hub. Role Overview As an Operations & Fulfillment Assistant, you will be the anchor of our daily operations. Based at our Battersea plant, you will manage the vital bridge between our online customers, our drivers, and our production floor. Important Note: This is a non-processing operational and administrative role. You will not be handling the washing, dry cleaning, or pressing of garments; instead, you will focus entirely on order management, intake, quality control, customer communication, and logistics coordination. Key Responsibilities Order Booking & Management: Monitor, accept, and schedule incoming online orders, ensuring pickup and delivery time windows are accurately logged in our system. Garment Tagging & Intake: Review incoming items, apply appropriate tracking tags, and sort orders so the production team can process them smoothly. Quality Control (QC): Inspect finished garments and orders coming off the production line to ensure they meet our strict quality standards before they are packed and dispatched. Delivery & Driver Organization: Coordinate daily collection and delivery routes, liaise with drivers/riders and ensure smooth handovers for dispatch. Customer Communication: Handle inbound phone calls and messages from clients regarding delivery updates, special care instructions, or rescheduling requests. Requirements & Skills Exceptional Organization: Highly organized with great attention to detail and the ability to multitask in a fast-paced environment. Communication Skills: Clear, polite, and confident phone and written communication skills. Tech-Savvy: Comfortable using computer systems, booking software, and mobile communication apps. Proactive & Reliable: A strong work ethic, punctuality, and a problem-solving mindset. Previous experience in a logistics, customer service, or fast-paced retail/production environment is a plus, but full training will be provided.

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  • Production & Warehouse assistant- Fixed term
    Production & Warehouse assistant- Fixed term
    21 days ago
    Full-time
    London

    Job Description Production & Warehouse Assistant Fixed Contract - 6 months September 2026 The business requires an extremely capable, conscientious and multitasking individual to join our team on a fixed contract for 6 months. Based at our design studio in Kennington, this role will report to our Head of buying, supporting our in house production, studio and shop house keeping, and will be required to visit our warehouse fortnightly. This is a very hands-on role, where you will assist in matters related to product preparation, product assembly and boxing PINCH products and shop presentation maintenance. You will need an ability to work actively and collaboratively in a business that moves quickly, and has high expectations of our designs, our products, our service, and our own ability to enjoy the process as we go along. Indicative areas of activity : ● Receive, quality check and record all goods arriving at the studio, including finished products and components. ● Ensure the studio, workshop and storage areas are well organised and maintained. ● Prepare goods for fulfilment and dispatch from the studio, including packing, crating and photographing where required. ● Support with PINCH in-house production and assembly. ● Quality check goods returning to the business and re-box where required. ● Visit our warehouse and suppliers to assist with quality checking and boxing products. ● Attend to shop maintenance, repairs and snags, regular paint and finish repair. ● Print assembly instructions and prepare ancillary items for orders. ● Support the team with shop changeovers, photoshoots and events. ● Provide cover for Office Manager tasks during absence. ● Potential visits to client’s homes to trouble shoot quality issues ● Additional tasks and deliverables as they arise, suited to the business needs, role and responsibility level. Key skills: ● Super organized with an ability to multi task and prioritise ● Practical thinker ● Self starter, taking on areas of responsibility, as well as taking direction from management ● Practical, motivated thinker, with a flexible, hungry approach ● Great eye for detail ● Experienced, safe and confident in a workshop environment ● Physically energetic and willing to get hands dirty with non glam tasks ● Clean and orderly working manner ● Apple Mac proficient ● Good verbal and written communication skills ● Full clean UK driver’s license Expected approach and attitude: ● An appreciation of quality and professionalism, and things done well ● Ability to prioritise and efficiently manage own time and workload ● Professional, enthusiastic attitude, both internally and externally ● Collaborative & supportive to full team (respond positively to team member requests) ● Take ownership and initiative where appropriate ● Upwards managing to line manager ● Engaging with responsibility of issuing high value goods ● Engaging with responsibility of looking after our customers ● Build strong communication via upwards management, and regular team meetings ● Share in team PINCH ambition to be a force for good where possible This is a Mon – Fri 9am – 6pm position based in our Kennington studio, with travel as per business needs. Hours will be expected to be kept flexible at key but rare moments in the calendar.

    Immediate start!
    No experience
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  • Full-Time Order Processor & Customer Support Assistant – Immediate Start
    Full-Time Order Processor & Customer Support Assistant – Immediate Start
    1 month ago
    £25000–£26000 yearly
    Full-time
    Stanmore

    Full-Time Operations & Customer Support Assistant – Immediate Start We are looking for a reliable and enthusiastic Order processor/Operations & Customer Support Assistant to join our friendly and supportive team. This is a full-time position with an immediate start. The role involves handling small, lightweight products only, and full training will be provided. Key Responsibilities • Fulfil customer orders using an iPad system and prepare them for dispatch, • Answer customer phone calls when needed, providing excellent customer service, • Manage customer returns and replacements efficiently, • Organise the warehouse, sort incoming deliveries, and report shortages or low stock levels (software supported), • Work collaboratively within a small, close-knit team, paying attention to details and taking on feedback Requirements • Fluent English is essential, • Basic Excel skills are mandatory, • Confident, proactive, and able to perform well in a busy environment, • Willingness to learn, improve, and grow within the role, • Strong team player with a positive attitude, • Previous experience in retail, warehouse, or customer service is preferred but not required Working Hours • Monday to Friday, 9:00 AM – 5:00 PM, • Not working on Bank Holiday Location • Based near Canons Park in Stanmore, with good access to public transport

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  • Business Development Representative- Part time
    Business Development Representative- Part time
    2 months ago
    Part-time
    London

    Location: London and Essex (Field Based, Office & Warehouse) Salary: £200 per week base rate + Uncapped 1% Commission on net invoice amounts.(Base rate is tied to a standard part-time performance baseline of 30 customer visits per week. All orders generated earn commission immediately). Contract Type: Zero-Hour Contract (3-month probationary period; early termination applies if performance metrics are not met) Important Note - Currently we can't respond to all candidates due to high number of applications but for any immediate queries reach out Job Type : Part-Time (with a clear pathway to Full-Time based on performance) About Us: We are a young, dynamic drinks company with deep industry expertise, on a mission to become the number one independent convenience store supplier for craft, speciality, niche, premium, and core Beer, Wine, and Spirits (BWS). We are a team of friendly, ambitious individuals sharing a relentless growth mindset. The Role: We are seeking an agile, quick-learning individual with an open mindset to drive new business and manage end-to-end commercial operations. You will hold complete P&L responsibility for your accounts, taking charge of everything from securing new product listings to physical order fulfilment. Key Responsibilities: New Business & Growth: Hunt for new opportunities, spot new store openings, turn cold leads into successful partnerships, secure premium product listings, and confidently upsell across our portfolio. Customer Service & Retention: Build unbreakable customer relationships, resolve queries swiftly, and maintain exceptional retention rates. Events & Tastings: Conduct evening or weekend tasting sessions (Wine, Beer, and Spirits) directly at retail stores, using your product knowledge to relay compelling brand stories. Account Operations: Manage the full sales cycle including order-taking, invoicing, and proactive payment chasing. Logistics & Distribution: Maintain close relationships with delivery drivers, utilize warehouse knowledge, and support the warehouse team during peak periods. When necessary, step in to drive the delivery van to ensure customer orders are delivered strictly on time. What We Are Looking For: A fast learner with a strong commercial acumen and full account management capabilities.Industry Passion: Deep knowledge of wine, spirits, and beer is essential. If you have formal BWS certifications, that is fantastic—but if you do not have the paperwork and instead possess massive product confidence and the ability to tell a captivating brand story, we absolutely want to hear from you. Logistics Flexibility: A valid driving licence is highly advantageous for driving the company van to cover staff shortages and critical deliveries. However, if you do not drive, please do not let that hold you back from applying; your sales grit and growth mindset are what matter most. Flexibility to work evenings and weekends for tasting events. A resilience-driven, growth-oriented mindset. What We Offer: Full investment into professional training.Exciting team perks, including access to gigs and major events. Fast-tracked career growth opportunities within a rapidly expanding business.

    Immediate start!
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