Customer fulfilment jobs in United Kingdom

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. We are looking for a Full-Time Sales Associate with luxury retail experience to join our fabulous Seasonal Home department. We have a unique mix of both UK brands and everyone’s favourite designer classics, remaining as ever, 'the chosen resort of the artistic shopper'. Candidates should demonstrate excellent product knowledge across our seasonal home collections. You will deliver the most exceptional customer service and maximise sales at every opportunity. What We Would Love To See: • Strong communication skills., • The ability to prioritise and manage multiple tasks effectively., • A high level of customer service., • The ability to work with a diverse client base in a fast-paced and ever-changing environment., • A natural collaborative spirit, contributing positively to the team and wider store environment., • A proven ability to sell and consistently reach sales targets., • Exceptional knowledge of both niche and established home, lifestyle and gifting brands., • Relevant experience in department-specific sales role., • A genuine appreciation for Liberty's heritage and the unique spirit that defines us. If you're ready to bring your passion for interiors and homeware to one of the most iconic names in British retail and walk the same timber floorboards as decades of visionaries before you, please apply.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. Job Purpose: Our Sales Managers are ambassadors of our brand and custodians of the shop floor experience. With a refined commercial mindset and a deep appreciation for luxury retail, you will lead with presence, purpose and passion. You will inspire exceptional standards of service, cultivate high-performing teams and ensure our customers experience a level of care, knowledge and personal attention synonymous with true luxury. Operating within a dynamic and ever-evolving environment, you will balance commercial performance with artistry, service excellence and brand integrity. Please note, this is a one-year fixed term contract ending in April 2027. Key Responsibilities: • Lead, inspire and develop a high-calibre team of sales professionals., • Create a culture of excellence, engagement and pride in service., • Deliver thoughtful, tailored coaching and training on product knowledge, storytelling and service standards., • Build strong, collaborative relationships across the wider business., • Drive sales performance through a considered and strategic approach to targets and KPIs., • Motivate and reward success, while coaching individuals to continuously elevate their performance., • Oversee floor moves in alignment with brand direction, sell-through and visual excellence., • Provide insightful weekly trade feedback, sharing client insights, successes and opportunities for growth., • Champion clientelling and the Liberty Loyalty programme, nurturing long-term client relationships and delivering a highly personalised, personal-shopper-level experience., • Conduct regular floor walks to ensure impeccable standards across the shop floor, stockroom and team presentation., • Uphold the highest standards of stock integrity, loss prevention and administrative accuracy., • Prepare for and actively participate in stock takes, ensuring precision and accountability. About You: • Proven experience as a Sales Manager within a fashion environment., • Strong understanding of the luxury marketplace, customer expectations and current trends., • A refined eye for visual presentation and an appreciation for craftsmanship and detail., • Commercially astute, with the ability to plan strategically and run departments profitably year-round., • Confident leading and developing high-performing teams with a considered, inspiring leadership style, • Experienced in delivering exceptional, personalised service and building long-term client relationships.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our wholesale operations to our iconic flagship store, passion, vision and dynamism are part of our DNA – and that extends to every corner of our team. About the Role: We are looking for a Sales Coordinator to join our Wholesale Fabrics Commercial team in our Head Office, supporting both our Fashion and Drapery Divisions. This is a role at the heart of our fabrics business, combining proactive sales support with thoughtful commercial planning – two things Liberty has always done with care and intention. What You'll Be Doing: • Supporting the end-to-end processing and management of sales orders through our ERP system., • Managing the order book and keeping customers and the sales team informed every step of the way., • Coordinating logistics with our third-party warehouse to ensure smooth, timely fulfilment., • Building strong working relationships with Sales Managers and Agents to provide exceptional sales administration support., • Playing an active role in trade shows, sales meetings and the production of selling tools., • Growing your knowledge of Liberty's fabric collections as our product offering continues to evolve. What We Would Love to See: • Proven experience in a similar sales coordination or sales support role., • A solid understanding of supply chain processes, from production through to customer fulfilment., • Strong ERP systems experience., • A background in wholesale fashion textiles: fabrics, accessories, trims, raw materials or components., • Confidence across MS Office, particularly Excel, Word, PowerPoint and Teams., • Technical knowledge of fabrics and textiles would be a wonderful plus., • A genuine appreciation for Liberty's heritage and the craftsmanship that defines us.

About us: We specialise in creating engaging, culturally relevant campaigns that connect brands and entertainment properties with audiences at the point of purchase and beyond. Across Consumer Brands (FMCG, Health & Beauty, Publishing) and Entertainment Retail (film, TV, gaming and licensed products), we develop creative work that drives engagement, builds brand love and delivers commercial impact. We work across the full shopper and fan journey, delivering projects such as: • POS and retail toolkits, • Promotional campaigns and on-pack activations, • Trade and shopper marketing, • Experiential activations and partnerships, • Licensed product and entertainment retail campaigns Our clients include leading Food, Drink and Health & Beauty brands, publishers and distributors, as well as major Entertainment brands and retail partners. About the role: This is a great opportunity for someone at the start of their career who’s excited about consumer brands, entertainment, and retail, and keen to learn how creative work is made - from initial idea through to final delivery. You’ll be supported by experienced account leads, creatives, and production teams as you help bring campaigns to life. You’ll be the kind of person who loves working collaboratively, thrives in a fast-paced environment, enjoys solving problems and keeping projects moving. Key responsibilities: • Supporting the day-to-day management of projects, from briefing to end delivery., • Prepare briefs clearly and accurately, ensuring brand, retailer and regulatory guidelines are understood., • Manage design and artwork amends, and approval rounds to client sign-off., • Building trusted relationships with clients and internal teams through clear communication and reliability., • General project admin including: 1. Setting up new projects, 2. Preparing client quotes, 3. Monitoring budget spend, 4. Raising draft invoices • Creation of project timelines and managing workflow to ensure deadlines are met., • Maintaining up-to-date project trackers and internal systems., • Working with our internal procurement team from production quoting through to end delivery., • Market research: store visits / online research / social research to keep up with industry news and present findings back to the team., • Assisting with brainstorms / presentation / proposals as required., • Admin support during live promotions including weekly redemption reports, monitoring mailboxes, responding to customer queries, and managing prize fulfilment., • Assisting with the creation of project wash-up reports & presentations. Key Requirements: • Around 1–2 years’ experience in B2C account management or client services within a creative agency, or marketing environment, preferably with some experience of working on shopper marketing projects., • Previous POS production experience preferential but not essential., • Strong organisational and communication skills - you’re proactive, reliable, and detail-oriented., • Strong attention to detail and financial acumen., • Comfortable managing multiple tasks and deadlines with a positive, solutions-focused attitude., • A genuine passion for consumer brands, shopper marketing, creativity, and learning how great work gets made., • Flexible and adaptable - comfortable stepping in to support other parts of the account when priorities shift or volume increases.

Welcome to Kering Beauté Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers. The new entity’s teams place innovation and creativity at the heart of their business model to fashion tomorrow’s Beauty – at once sustainable and responsible. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. About the role We are looking to appoint an experienced DTC Ecommerce Manager to lead and grow our UK Online Direct-to-Consumer business. This is a hands-on role for an experienced ecommerce professional with a strong luxury trading mindset. You’ll own the performance of our DTC channel, driving sustainable and profitable growth by delivering the customer proposition to new customers. Sitting within our UK Ecommerce team, this role works closely with the wider UK Team including Marketing, Operations, Finance, E-Retail and Global digital teams. You’ll also manage and develop an Ecommerce Executive, helping to build capability and ensure smooth day-to-day execution. This role reports directly to the Head of Ecommerce and is ideal for someone who combines commercial sharpness, strategic thinking, and a growth mindset, that enjoys working cross-functionally to deliver shared regional goals. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Ecommerce Strategy & Trading • Own and deliver the ecommerce strategy for the UK DTC business., • Plan and manage the ecommerce trading calendar, ensuring activity aligns with brand and commercial priorities., • Monitoring performance, reporting on key KPIs and translating data into clear insights and actionable recommendations., • Monitoring the wider industry activities drawing inspiration and opportunities to support growth., • Drive customer acquisition through premium value propositions via digital marketing channels (PPC, Paid Social, Affiliates etc)., • Embed a test-and-learn mindset across trading, onsite, and acquisition activity. Website & CRO • Continually refine the onsite experience using data driven results ensuring a seamless, mobile-first customer experience that reflects the brand and drives conversion., • Act as the ecommerce lead for our Shopify site, identifying opportunities to improve UX and conversion., • Suggest and help prioritise onsite improvements, working closely with internal teams and external development agencies. Digital Agency Management • Manage the Performance Marketing agency to ensure activity supports trading priorities and brand positioning., • Oversee Affiliates activity, ensuring partners align with a luxury environment., • Confidently analyse and challenges performance results, and guide agencies with clear commercial direction. Ecommerce Operations • Forecast ecommerce demand and work closely with operations and warehouse teams., • Monitor stock levels and product performance to inform trading decisions., • Oversee ecommerce operational considerations including order flow management and fulfilment performance. PERSON SPECIFICATION Knowledge and Skills • 3+ years’ experience in D2C Ecommerce preferably with a luxury or premium DTC brand., • A degree in Ecommerce/Digital Marketing related degree., • Comfortable working with Shopify and analytical platforms such as GA4 and Power BI., • Confident managing agencies and interpreting performance data., • Customer-centric, analytically strong, and solutions focused., • A proactive communicator who is approachable and enjoys working cross functionally. This role reports directly to the Head of Ecommerce. This role is London Office based (EC1) at least three days per week with flexibility to work from home - one - two days per week. Role includes travel across the UK and Ireland. Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kering Beaute. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

We are seeking an exceptional candidate on behalf of one of our long-standing clients — a phenomenal, fast-growing company we have partnered with for more than 22 years. Known for its collaborative culture and supportive, down-to-earth leadership, this is a business where talent is nurtured and careers can truly grow. This is your opportunity to lead and grow the ecommerce and retail channel for one of fashion’s most iconic names — Vera Wang Activewear, RTW. With the backing of a global group and the energy of a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external partners. A strong buying and merchandising background is essential, ensuring the right product mix, stock flow, and commercial results. Why This Role Stands Out • Lead the ecommerce flagship for Vera Wang Activewear., • Full accountability for the retail arm and partnerships with ecommerce pureplayers., • Blend digital trading with buying and merchandising expertise., • Pivotal growth role with a direct impact on revenue and brand reach. Key Responsibilities Ecommerce Trading & Merchandising • Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity., • Apply buying and merchandising expertise to optimise stock, sell-through, and margin., • Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers., • Build and manage strong commercial relationships with digital retail partners, ensuring alignment on campaigns, pricing, and stock., • Own sales, margin, and profitability targets across ecommerce and partner channels., • Lead weekly and monthly reviews with actionable insights., • Oversee the full ecommerce process from product upload to fulfilment and returns., • Partner with logistics and customer service to ensure seamless delivery and customer satisfaction., • Keep the site aligned with seasonal campaigns and brand storytelling. Require skills and experience: • Proven ecommerce management experience in fashion, lifestyle, or sportswear., • Strong background in buying and merchandising — essential., • Experience managing partnerships with ecommerce pureplayers (e.g., Zalando, ASOS, Farfetch)., • Hands-on knowledge of ecommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento)., • Strong commercial acumen with an analytical, data-driven approach., • Collaborative, entrepreneurial mindset with the drive to scale a new brand. Excellent salary Clear opportunities to learn, grow, and progress Work with a phenomenal, fast-growing company Collaborative culture with supportive, down-to-earth leadership

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. We are looking for a Full-Time Sales Associates with luxury retail experience to join our fabulous Womenswear department. We have a unique mix of both UK home grown designers and everyone’s favourite designer classics, remaining as ever, 'the chosen resort of the artistic shopper'. Candidates should demonstrate excellent product knowledge. You will deliver the most exceptional customer service and maximise sales at every opportunity. What We Would Love To See: • Strong communication skills., • The ability to prioritise and manage multiple tasks effectively., • A high level of customer service., • The ability to work with a diverse client base in a fast-paced and ever-changing environment., • A natural collaborative spirit, contributing positively to the team and wider store environment., • A proven ability to sell and consistently reach sales targets., • Exceptional knowledge of both niche and established Womenswear brands., • Relevant experience in department-specific sales role., • A genuine appreciation for Liberty's heritage and the unique spirit that defines us. If you're ready to bring your passion for womenswear and luxury fashion to one of the most iconic names in British retail and walk the same timber floorboards as decades of visionaries before you, please apply.

Revenue Operations (RevOps) - Commercial Operations & Revenue Insights Manager: Architect a data-driven revenue engine in a mission-led SaaS environment. Are you a SaaS Operator who understands that high-performing sales teams are built on a foundation of clean data, automated systems, and a culture of continuous improvement? My client is a respected leader in digital compliance and quality management. Given the growing complexity of their revenue streams and a commitment to data-led decision-making, they are seeking a dedicated Commercial Operations & Revenue Insights Manager. This role is the "missing link" on their senior team. You will inherit a core team and a modern tech stack, but your mission is to deliver the systems architecture and analytical rigour to turn their commercial engine into a predictable, scalable powerhouse. Reporting to the leadership team, you will own the end-to-end commercial operations function. This is a pivotal role for a "builder" who excels at turning fragmented data into a unified source of truth while ensuring the commercial team has the coaching and tools to win. This isn't just an administrative CRM role. You are being hired to move the business from reactive reporting to proactive intelligence. You will have the autonomy to rebuild processes from zero and the budget to optimise a world-class tooling stack across Sales, Marketing, and Customer Success. Key Responsibilities: • Own the commercial data lifecycle, synthesising Salesforce data into automated, high-fidelity dashboards that allow leadership to make strategic decisions in real time., • Act as the coach and cheerleader for the commercial team, delivering structured onboarding and playbooks that reduce time to ramp and drive consistent performance., • Take full control of the Salesforce instance and GTM tech stack, ensuring high data quality and seamless automated handoffs between departments., • Lead the revenue operating cadence, improving predictive measures for bookings and renewals to provide absolute clarity on the business's growth trajectory. About You: • You have successfully led Commercial Operations or RevOps functions within a fast-paced B2B SaaS environment., • You are a Salesforce technical expert who knows how to build clean, scalable workflows and integrate modern lead-gen and success tools., • You never stop asking "why." You can gather requirements from non-technical users and translate them into robust, logical data models., • You are a proactive operator who doesn't need a manual. You find fulfilment in identifying friction points and fixing them before they impact the bottom line. Compensation: £75,000 per annum + 15% OTE Location: Stockley Park (Uxbridge, UB11) Pattern: Hybrid (3 days in-office)

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Senior Business Consultant - Retail Fashion Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Retail Domain? We have a great opportunity for you – Senior Business Consultant - Retail Fashion! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a Senior Business Consultant - Retail Fashion, you will be responsible to help our clients lead through this complexity, we are expanding our senior leadership bench with a heavy‑hitting Senior Business Consultant who will serve as the right hand to our FBH Partner, a figure widely respected across the industry for shaping executive thinking, influencing market direction, and leading some of the most iconic transformation programmes in retail. If you are motivated by the opportunity to operate at Partner-level, influence retail boardrooms, architect enterprise-scale change, and deliver meaningful, measurable value across some of the most recognisable retail brands in the world, this role is your platform. You will play a pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy into operational reality. You will serve as a senior voice of credibility, creativity and discipline, ensuring our clients’ transformation ambitions convert into real-world results. This is a role for someone who can confidently operate as a future Partner, combining thought leadership, governance strength, commercial acumen, and the ability to inspire and mobilise diverse teams towards shared outcomes. Your responsibilities: 1. Enterprise Transformation Leadership In collaboration with the Partner, you will: • Co‑lead major enterprise transformation programmes, spanning commercial strategy, digital enablement, supply chain redesign, operating model evolution, and large‑scale organisational change., • Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance., • Provide day-to-day executive leadership, bringing structure, direction and momentum to multidisciplinary teams across consulting, client colleagues, technology partners and external vendors., • Deputise for the Partner in steering committees, C-suite engagements, board sessions, partner-level reviews, and client investment discussions., • Shape programme architecture, delivery sequencing, governance frameworks and the overarching transformation logic. 2. Client Development & Market Impact • Serve as a trusted advisor to C-suite leaders (CEOs, COOs, CCOs, CTOs, CPOs, Chief Merchants), helping them navigate complex strategic decisions with clarity and conviction., • Co‑own origination efforts, identifying whitespace opportunities and shaping proposals that articulate compelling value propositions and executable pathways., • Lead or contribute to industry thought leadership including articles, point‑of‑views, conference engagements, and roundtable events, positioning our practice as the go‑to authority for Retail Fashion transformation., • Build and nurture long‑term client relationships that lead to multi‑year strategic partnerships. 3. Proposition & IP Development • Strengthen and expand our proprietary fashion transformation frameworks, with specialism in omnichannel strategy, merchandising modernisation, supply chain resilience, inventory optimisation, customer experience transformation, and commercial performance improvement., • Codify best practices, diagnostic tools, accelerators, and methods drawn from your industry and consulting experience., • Contribute to our “Next Gen Fashion Retail” propositions, ensuring our practice evolves ahead of market demand. 4. Delivery Governance & Risk Leadership • Design and manage robust governance structures ensuring visibility, alignment and accountability across complex, multi‑workstream programmes., • Take ownership of risk identification and mitigation, stepping into challenging situations with a cool head and a structured approach., • Lead assurance and health-check reviews at critical programme milestones, ensuring benefits remain protected, obstacles are addressed early, and delivery teams remain aligned to strategic intent., • Provide clear, executive‑level insights on programme health, risks, dependencies, trade-offs and change readiness. 5. People Leadership & Culture • Build, coach and inspire high‑performing teams across consulting, client staff and blended delivery models., • Be a role model for generosity of spirit, intellectual curiosity, and professional excellence., • Elevate the capability and confidence of future leaders through mentoring, feedback, career guidance and structured development., • Champion new ways of working across agile, hybrid, cross‑functional and multi‑geography teams. 6. Financial & Commercial Management • Manage programme commercials, ensuring profitable delivery, appropriate phasing of costs, and transparent financial reporting., • Shape engagement models and commercial structures that ensure win-win client outcomes. You will bring a fashion retail lens to everything you do. Omnichannel & Digital Commerce • Shape omnichannel strategies that balance customer experience with economic sustainability., • Modernise end‑to‑end merchandising processes across planning, buying, assortment, pricing and in-season trading., • Introduce advanced analytics, tools and automation to unlock margin, stock efficiency and brand elevation., • Re-architect fashion supply chains for resilience, sustainability, speed and cost-efficiency., • Use insights, behavioural data and qualitative research to design experiences that lift loyalty, conversion and brand distinctiveness. Essential skills/knowledge/experience: • Professional experience in spanning consulting and senior roles within fashion retail organisations., • Demonstrated track record of embedding AI and agentic decisioning into fashion retail transformations across design, buying, PLM , planning and supply chain, delivering measurable value through automation, smarter workflows and outcome led governance., • Direct experience leading or governing large-scale transformation programmes., • Depth in merchandising, supply chain, or omnichannel retail with hands‑on exposure early in your career., • Rich consulting or transformation experience: strategy, operating model, transformation design, delivery governance, and C-suite influencing., • Demonstrated success in delivering tangible commercial outcomes: margin growth, OTB optimisation, stock reduction, service improvement, customer engagement, digital attachment, cost efficiencies. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Supply Chain Manager Location: London / Hybrid Salary: £50,000 - £55,000 We’re recruiting for a fast-growing food business built on a strong direct-to-consumer (DTC) foundation, now scaling rapidly into retail and expanding across Europe. Our mission is simple: create exceptional products, build a loved brand, and deliver a best-in-class customer experience across every channel. They're entering an exciting phase of growth — increasing production, launching into new retailers, and building a pan-European footprint. To support this, we’re looking for a highly capable Supply Chain Manager to take full ownership of our end-to-end supply chain. The Role This is a high-impact, hands-on role where you’ll own and optimise the entire supply chain — from sourcing and production through to warehousing, fulfilment, and retail distribution. You’ll work closely with founders and cross-functional teams to build a scalable, resilient, and cost-efficient supply chain that supports rapid growth across DTC, retail, and international markets. Key Responsibilities End-to-End Ownership • Take full responsibility for the supply chain: procurement, production, inventory, warehousing, and distribution, • Manage co-packers, manufacturers, and ingredient suppliers, • Negotiate contracts, pricing, and lead times, • Own forecasting across DTC, retail, and international markets, • Optimise stock levels to balance availability and working capital, • Oversee 3PLs, warehousing, and last-mile delivery, • Build scalable processes for retail distribution and European expansion, • Support onboarding into major retailers, • Ensure compliance with retailer requirements and SLAs, • Improve supply chain systems, reporting, and data visibility, • Implement best-in-class processes as we scale, • Identify cost-saving and efficiency opportunities What We’re Looking For • Proven experience in a Supply Chain Manager (or similar) role within FMCG / food / DTC brands, • Strong understanding of end-to-end supply chain operations, • Experience scaling from DTC into retail (highly desirable), • Exposure to international / European expansion, • Experience managing co-packers, 3PLs, and suppliers, • Commercially minded with strong negotiation skills, • Analytical and comfortable working with data, forecasting, and planning tools, • Hands-on, proactive, and thrives in a fast-paced, high-growth environment Why Join Us? • Be part of a high-growth brand at a pivotal stage, • Work directly with founders and have real impact, • Build and shape the supply chain function from the ground up, • Opportunity to grow with the business as we expand internationally, • Competitive salary + performance bonus

About Us Refined Networks offers the technology, logistics and ecommerce expertise to enable brands to launch and scale on the world's biggest online marketplaces. Since 2021, we've partnered with 100+ brands to launch on leading platforms like Nordstrom, Macy's, John Lewis, Next and Zalando. Our global 3PLs provide direct-to-consumer and wholesale fulfilment capabilities, offering a holistic cross-border solution for improved customer experiences and reduced operational costs. Headquartered in London with a global team, we've grown rapidly in the past 12 months. The Role We're looking for a Technical PM to take full ownership of our operations and fulfilment product domain. This covers order management, inventory, replenishment and stock transfers: the ERP-adjacent layer that keeps brands running on our platform day to day. You'll own this domain end-to-end: shaping the roadmap, defining features, working with engineering through delivery, and being the person brands and internal ops come to when something needs a decision. Domain • Order management: order flow, status, exceptions and fulfilment handoffs to marketplace partners, • Inventory: stock visibility, availability logic and feed accuracy across channels, • Replenishment & transfers: stock movement between locations, replen triggers and warehouse/DC coordination, • ERP & integrations: stock feeds, sales exports, order data exchange and onboarding new integration patterns What we're looking for • 3+ years in a product or technical PM role, ideally in retail tech, OMS, WMS or ERP-adjacent software, • Solid understanding of how inventory, orders and fulfilment data actually flows, not just conceptually, • Comfortable in technical detail: API docs, data mappings, integration specs. You follow the conversation and ask the right questions, • Strong written communication. Your specs should be the kind people actually read and build from, • Good instincts on scope: knows what's in, what's out, and why it matters, • Bonus: experience with marketplace dropship or wholesale workflows (EDI, SFTP, feed-based integrations) Why join • Solve complex, real problems in a space that's core to our business, • Small team where your decisions have immediate impact, • We use AI tooling heavily across product and engineering. If you're already building AI into how you work, you'll fit right in, • Hybrid working, Central London-based team

About Wild Dose ✨ Wild Dose is the most reviewed and most popular bloating brand in the UK! With over 300,000 customers, 30,000 reviews and growing rapidly. You may have seen us in Sheerluxe, going viral on Tiktok or doing silly things across Instagram. Behind the fun, there is a serious growth engine that needs maintaining and optimising, well supported by a best-in-class team. This year, Wild Dose are taking on new opportunities and challenges as we strive to be the biggest gut health company in the UK. About the Role ✍️ We're looking for an Operations Coordinator who gets stuff done — someone obsessed with how things actually work and driven to make them work better. This role sits at the intersection of supply chain, fulfilment, customer experience, negotiation and finance — keeping the engine running as we scale our DTC supplement brand. You'll be part of the operational backbone of the business — owning the day-to-day across 3PL management, purchase orders across supply chain, CX operations, optimisations and finance/forecasting. You'll work closely with our founder and growth team to make sure orders are scaling without issues, customers are looked after, and the foundations of the business are scaled for growth with constant process improvements. This is not a passive role where you are given the playbook - you're helping write it. It's about staying ahead of the chaos, building systems from scratch, and growing into a serious operator. If you love solving problems, hate inefficiency, and want to see the direct impact of your work with real ownership — this is for you. What You'll Be Doing 👀 📦 Supply Chain & Fulfilment • Managing purchase orders end-to-end — raising POs, tracking shipments, and chasing suppliers so stock lands on time., • Monitoring stock levels and flagging reorder points before they become problems., • Acting as the day-to-day contact for our 3PL partner — managing inbounds, resolving fulfilment issues, and keeping inventory accurate., • Investigating recurring issues and introducing process improvements, • Overseeing CX team, performance and tooling to ensure customers get fast, on-brand, consistent support., • Identifying repeat issues (lost orders, delays, complaints) and fixing the root cause — not just the ticket., • Tracking and reconciling invoices, purchase orders, and supplier payments to keep cash flow visibility clean., • Maintaining financial admin processes in collaboration with our finance function or accountant., • Documenting processes and building SOPs so that things don't break when the business grows., • Identifying operational inefficiencies and proposing (and implementing) solutions. You Should Apply If…💻 • You have 1–3 years of experience in operations, logistics, supply chain, or a similar role — ideally in DTC, e-commerce, or CPG, • Are comfortable owning demand forecasting and stock planning, • Are familiar with IMS/ERP systems; experience setting one up is even better, • Have retail operations experience, i.e., PO management, invoicing, account admin, • Have some exposure to quality and compliance, e.g., batch testing, certifications, and regulatory requirements, • You're confident in spreadsheets and quick to pick up new tools (Shopify, Gorgias, or similar), • You take ownership — if something's broken, you don't wait to be told to fix it, • You're based in or near London and happy to come in a couple of days per week, • You communicate clearly, flag issues early, and never drop the ball on the details, • You love getting stuff done and building things that didn't exist before Bonus Points For ⭐️ • Experience in supplements, wellness, beauty, or any regulated consumer goods category, • Familiarity with inventory or ops tools like Cin7, Linnworks, or similar, • Exposure to basic demand planning or stock forecasting, • A genuine interest in health, wellness, or performance nutrition — it helps when you actually care about what we make, • Experience in a small, fast-growing team where no two days look the same (and that excites you, not scares you) Salary Range: £32,000–£40,000 DOE Benefits • Hybrid working (3 days in our Clapham South office, 2 days WFH - Monday and Friday), • 25 days holiday plus bank holidays, • Summer Fridays (Half days on Fridays in the summer months), • Pension scheme, • Amazing team culture, • Team Lunches and Socials 📍 London - Clapham South (Hybrid) Right to work: We don't provide visas so please only apply if you have a right to work in the UK.

Supply Chain Planner Full-time Location: Vauxhall, London (with planned relocation to Herne Hill, South East London in mid-2026). About MOMO Kombucha We are on a mission to produce the UK's best-tasting and highest quality kombucha. To achieve that we brew the traditional way and leave our kombucha raw and unfiltered for a fuller depth of flavour. Plus, we’re certified organic: better for you and better for the environment. With every bottle of MOMO, we hope to inspire people to live healthier and more connected lives. We’re a proud B Corp and featured on The Sunday Times Best Places to Work list in 2024 and 2025. You’ll fi nd MOMO in Ocado, Riverford, GAIL’s, Planet Organic, Whole Foods Market, and over 1,200 independents. The opportunity We are looking for a passionate and detail-oriented supply chain planner to join our team. You will be responsible for managing customer relationships, keeping fulfilment running smoothly and ensuring our processes reflect the high standards our customers expect. It’s a varied role, with continuous improvement being a key focus; from aligning demand forecasts and managing incoming orders, to building out our reporting function and leading the team day to day. What you’ll do ● Build trusted relationships with key customer contacts; align customer demand forecasts with production team, manage incoming orders and proactively minimise any supply risks to hit service level targets. ● Formalise and create SOPs for procedures in place and drive continuous improvement across the planning and fulfilment process. ● Create and improve operational trackers, analysing trends and suggesting solutions to drive better performance in the operations team. ● Act as the day-to-day lead for the operations team; resolving queries and operational issues quickly and effectively, escalating where needed. What you’ll bring ● Minimum 4 years experience in a supply chain, demand planning or operations coordination role. ● Experience fulfilling orders into grocery. ● Confident working with data in Excel/Google Sheets. ● Proactive, problem-solving mindset. ● Strong communicator who can build rapport and credibility with both customers and internal teams. What you’ll get ● Competitive salary; depending on experience ● Quarterly bonus scheme + share options ● Early finish Fridays ● £250 annual wellness budget ● 1 paid volunteer day per year ● 26 days’ holiday, plus 1 extra day every two years (up to 30 days) ● Work with a B Corp that donates 1% of revenue to charity and is committed to improving its impact every year Our values ● Act with Gratitude ● Brew a Healthy Culture ● Live Unfiltered ● Grow Together MOMO Kombucha wants to be challenged on its operations and processes and is always looking for ways to do better by its team, customers, suppliers, community, and the environment. You will be expected to act in line with our values and contribute ideas into this process. How to apply Send your CV to , along with responses (max 100 words each) to the following questions: ● Why would MOMO be lucky to have you? ● If you could develop our next flavour, what would it be and why? ● Name three people who inspire you and why. ● How do you create balance in your life? ● Salary expectations? Diversity & inclusion MOMO Kombucha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, beliefs, identities, and abilities. We’re committed to making the interview process as accessible as possible. Please let us know if you require any adjustments or support.

SUMMARY To lead the operational strategy for all TMT Finance events, prioritising excellence in all aspects of delivery and onsite experience. As budget owner, responsible for designing and maintaining the event P&L, recommending investment priorities and managing all direct costs. A key customer-facing role that’s responsible for ensuring event delivery that’s operationally seamless and experientially innovative for TMTF customers, external and internal. Working closely with the Event team and wider business stakeholders to ensure overall success of every aspect of the event in line with business objectives. This role is pivotal to scaling our global events portfolio and will champion innovation, process optimisation and customer‑centric thinking across all touchpoints. KEY RESPONSIBILITIES General • Direct and oversee operational delivery of each TMT Finance event (conferences and awards) – currently EMEA (London), APAC (Singapore) and USA (New York) plus any other event products planned by the company, • Be the functional lead and the ‘face’ of Event Operations, contributing to departmental strategy and presenting at company meetings as required, • Lead the Event Operations team, while working closely with Commercial, Production and Marketing to ensure operational excellence, • Manage and professionally develop the Event Operations team members, • Review and develop as necessary processes and best practice guidance for all Events and Awards delivery, prioritising cross-functional alignment and clear ownership, • Work with wider company to understand and facilitate their objectives at each event. To include working with the Subscriptions and Editorial teams to meet their requirements for successful event delivery, • Attend event industry functions where possible to develop ideas, network with industry peers, learn about new initiatives and broaden knowledge of conference management and the onsite experience, • Establish a culture of continuous improvement, ensuring the team proactively identifies operational efficiencies and opportunities to enhance event quality Budget • Responsible for creating, holding and maintaining the budget – presenting the initial plan to MD/FD and meeting regularly with MD to update on tracking and variances. Set timelines for when budget items should be submitted/updated, • Include anticipated spend at budget creation by obtaining draft quotes from suppliers in advance, • Monitoring event P&L and setting meetings to discuss any concerns, • Model cost scenarios and ROI projections to support data-led decision-making around investment in new initiatives Attendee Experience • Build an overarching and event-specific onsite strategy that’s focused on increased customer engagement and elevated experience, • Evaluate and prioritise investment in key areas including onsite event tech, entertainment and additional add-on events that will elevate the attendee experience, • Source ideas from other shows and build a case for implementation at TMTF events, • Develop a measurement framework for attendee engagement and satisfaction, ensuring insights are captured and fed into future planning cycles Event Delivery • Accountable for overall operational delivery of each and every event, striving to hit targets for attendee engagement and satisfaction metrics (NPS) while managing agreed spend on direct costs, • Direct and prioritise workload of Event Operations Manager, ensuring highest standards of quality in preparation and execution, • Create and manage staffing plan for onsite delivery, • Lead the team onsite, acting as the highly visible and front-facing director of all delivery aspects, • Responsible for developing and submitting for approval a Risk Assessment per event, and for ensuring adherence to H&S frameworks Venues • Event venue sourcing – work to a 2- or 3-year cycle for each event (where possible), • Create a venue sourcing brief and lead on contracting negotiation, ensuring the best possible rates are secured, • Ahead of each event, set up site visits for future venues (following and future years), • Work with event team to map event flow and ensure optimal use of space against the agenda and wider programme, • Evaluate offsite venues for add-on/private events with a KPI of 3 final options per add-on/private event, • Build and maintain a venue performance database to support future decision‑making Contractors • Source contractors for each event – work to a 12-month cycle for each event (to include AV, furniture, graphics, sponsorship items as applicable), • Create a specification for key suppliers, • Contract negotiation, always ensuring best rates, • Liaise with Sponsorship, Production and Subscriptions on their requirements from contractors (e.g. AV setups and branding opportunities) Sponsors • Work with the Sponsorship Sales team to present branding/physical inventory and ideas for each event, including a detailed summary of possibilities based on venue, • Lead the post-sale relationship plan for sponsors, including management of their requirements and execution of package details per contract, • Design and imbed process for post-sale communications with sponsors, working with Sales and Marketing to ensure consistency of tone and messaging, • Create a structured sponsor fulfilment reporting process to demonstrate value and support renewals Business Operations • While the role sits firmly within the Events department, contribution as required to designing and implementing wider company policies around relevant areas of overlap, including company travel, expenses, risk and H&S, • Evaluate, negotiate, propose and manage the event insurance policy, • Work with Finance to improve and streamline processes around supplier management, invoice processing and tracking, • Develop dashboards and operational KPIs to track efficiency and effectiveness REQUIRED EXPERIENCE & SKILLS • Minimum of 7 years’ experience in B2B event operations, • Minimum of 1-2 years' experience in a leadership/management role, • Experience of running events for finance, professional services or a related industry preferred, • Strong financial acumen, with prior experience of budget ownership and cost management, • Experience of high-value contract negotiation, including £500k+ venue contracts, • Meticulous attention to detail in both planning and execution, • Collaborative, with an ability to work across the Events team and the wider business, • Excellent presentation skills and ability to communicate a vision to senior leadership, • Innovative, with a strong eye for customer experience design and delivery, • Strong project management capability, with the ability to balance multiple large-scale projects simultaneously WHY JOIN US? • Be part of a high-growth premium events business: Opportunity to help shape the future of a rapidly-scaling global events portfolio and influence business-wide strategic direction, • Flexible Working: Hybrid model: 3 days in our Central London office (Tues–Thurs), 2 days remote, • Time Off & Wellbeing: 25 days annual leave + your birthday off, competitive pension scheme, Employee Assistance Programme with 24/7 confidential support, perks platform with discounts and rewards, paid personal and group volunteering. Annual charitable donations from company profits, • Culture & Environment: A bright, spacious office with breakout spaces, a library, and social areas including pool, darts, and table tennis. We offer a collaborative, values-led culture built around Real People, Real Relationships, Real Intelligence, and Real Impact, • Vibrant Location: 32 Lafone Street, London SE1 – just minutes from London Bridge Station About TMT Finance Founded in 2009, TMT Finance empowers decision-makers in digital infrastructure through actionable intelligence, proprietary data, and exclusive industry insight. Our platform is the go-to source for M&A, financing, and investment intelligence across the datacentres, fibre, telecoms, towers and cloud subsectors. Our flagship live events and awards programmes are market-leading, connecting the most senior dealmakers in digital infrastructure across EMEA, APAC and the US. We’ve grown 40%+ annually over the past five years and are scaling rapidly - with major investment in product, expansion into the US and APAC, and plans to grow from 65 to 100+ employees in the next 3-5 years. We’re looking for driven, strategic thinkers who thrive in fast-paced environments and want to make a real impact. TMT Finance welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith, or disability. All appointments will be based on merit and a fair and transparent process.

Logistics & Operations Co Ordinator Are you early in your logistics or operations career and hungry to build something meaningful within a high growth Fashion brand? Do you thrive in a fast growth Fashion environment where operational excellence and commercial control go hand in hand? Are you confident managing international freight, 3PL partners, and cross functional stakeholders to deliver on time and in full? MacGregor Black are partnering with a high growth Fashion brand on the search for a Logistics & Operations Co Ordinator. This is a permanent role based in London. As Logistics & Operations Co Ordinator, you will take ownership of global supply chain operations, with a particular focus on wholesale fulfilment, international shipping, and operational performance. You will ensure every wholesale order is delivered on time, in full, and in line with retailer inwards requirements across the UK, EU, USA and other international markets. Alongside day to day execution, you will play a key role in driving process improvement, cost control, and partner performance as the brand continues to scale. Key Responsibilities: • Lead wholesale logistics, ensuring full compliance with customer inwards manuals and routing guides across multiple territories., • Manage 3PL partners, setting KPIs, monitoring service levels, and forecasting volumes to support growth., • Own international freight and compliance, including customs documentation, HTS codes, EIN and MID registrations, and duty and VAT oversight., • Partner with Finance on logistics budgets, cost tracking, and invoice approvals., • Raise wholesale invoices and resolve delivery or compliance queries with retail partners., • Oversee outsourced Customer Service performance, improving delivery experience, returns processes, and review ratings., • Track inventory movements, investigate discrepancies, and support accurate stock reporting., • Drive sustainability initiatives across packaging, shipping methods, and supply chain efficiencies., • Provide regular KPI reporting and operational insights to the leadership team., • Support wider operational requirements including storage, facilities, and health and safety compliance. What We're Looking For: • 2 plus years’ experience in logistics, supply chain, or operations, ideally within Fashion or a wholesale led consumer brand., • Proven experience managing wholesale deliveries and retailer compliance requirements., • Strong knowledge of international shipping regulations, particularly USA imports and customs processes., • Commercially astute, with experience managing costs and challenging external partners where required., • Highly organised, detail focused, and comfortable working autonomously in a scaling environment., • Confident communicator with the ability to build effective cross functional relationships., • Strong Excel and logistics systems capability. Salary - 40k basic For more information, please contact Fraser Graham.

Senior Supply Chain Manager | Health & Wellness Brand | London / Hybrid Harmonic are proud to be partnering with a fast-growing wellness brand that has built an exceptional reputation through high-quality, effective products and a loyal customer base. In a market often driven by short-term trends, they’ve stood out by focusing on product integrity, strong repeat purchase, and building long-term trust with their community through product lines which are additive free and scientifically proven. Following significant success in the UK, the business is now entering an important stage of scale. With growing retail partnerships, strong momentum across social and TikTok, and plans to launch into the EU/Middle East, they’re focused on creating the operational foundations needed to support long-term expansion. Taking full ownership of the end-to-end supply chain and operations function, the Senior Supply Chain Manager will be central to ensuring the business can scale without losing quality, speed, or customer experience. The successful candidate will lead the function from supplier and manufacturer relationships through to inventory planning, fulfilment, logistics, and customer operations. Working closely with senior leadership, they’ll play a key role in shaping product launches, managing and optimising 3PL partnerships, and building the systems, processes, and resilience needed for international growth. It’s a high-impact role for someone who thrives in fast-growth environments and wants to help shape a genuinely exciting consumer brand as it moves from strong momentum into long-term market leadership. Key Responsibilities • Own and lead the end-to-end operational function of the business including supply chain management, logistics, fulfilment and customer service, • Develop and implement scalable operational strategies to support growth, • Manage supplier and manufacturing relationships, ensuring quality, cost efficiency, and reliability, • Drive improvements in COGS through supplier negotiation, production efficiencies, and smarter inventory management, • Work closely with commercial and finance teams to support profitability by improving operational efficiency and protecting margins, • Monitor operational performance against key business metrics including customer acquisition cost (CAC), customer retention, and churn, ensuring operations supports sustainable growth, • Manage and optimise 3PL relationships to support increasing demand across DTC and retail channels, • Identify risks and inefficiencies, proactively implementing solutions, • Ensure compliance with relevant regulations and industry standards What our client would like to see (essential) • Proven experience in an Operations, Supply Chain or Logistics role within a beauty, FMCG, food, drink or consumer brand, • Strong understanding of supply chain, manufacturing, and logistics in a product-led business, • Experience scaling operations in a fast-growth environment, • Strong commercial awareness and financial acumen, • Strong understanding of and experience with Excel, • Excellent organisational and problem-solving skills, • Confident stakeholder management, including suppliers and senior leadership What we would like to see (non-essential) • Experience working in a founder-led or entrepreneurial business, • Exposure to international supply chains or global expansion, • Experience with a DTC, subscription-based brand, • Experience implementing or upgrading operational systems (ERP, inventory tools, etc.), • Experience with Xero and/or other accounting systems would be a benefit, • Passion for beauty, wellness, or consumer brands Salary: £55,000 to £65,000 Hybrid working: 3 days per week in the London office At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.

Our client, a well-established and fast-growing organisation within the FMCG wholesale and food distribution sector, is seeking a driven and hands-on Warehouse Operations Manager to lead warehouse operations and deliver best-in-class service across a high-volume, fast-paced environment. This is an excellent opportunity for an experienced operational leader to build and develop high-performing teams while driving efficiency, service, and continuous improvement. Job Role Reporting to the Head of Wholesale, the Warehouse Operations Manager will take full responsibility for the day-to-day running and optimisation of warehouse and operational activities. Leading multiple teams across goods-in, picking, packing, and dispatch, you will ensure customer orders are delivered on time, in full, and to specification, while maintaining strict cost control and operational excellence. This role operates on a night shift pattern (12:00am – 9:00am, 5 days per week) and requires a strong leader who thrives in a fast-paced, time-critical environment. Responsibilities • Lead, recruit, and develop a high-performing operations team, including supervisors and departmental managers., • Drive a strong performance culture focused on accountability, delivery, and continuous improvement., • Set clear objectives aligned to customer service KPIs, ensuring consistent achievement of on-time, in-full delivery targets., • Oversee all warehouse operations including goods-in, storage, picking, packing, and dispatch., • Ensure stock accuracy and integrity across both physical inventory and warehouse management systems., • Maintain high standards of product quality, handling, and customer service throughout the operation., • Monitor and improve order accuracy and fulfilment processes to meet customer expectations., • Manage labour, operational, and infrastructure costs to drive efficiencies and reduce cost per order., • Identify and implement process improvements to enhance productivity and operational performance., • Develop and implement standard operating procedures (SOPs) to ensure consistency and scalability., • Drive continuous improvement initiatives, using operational data and KPIs to inform decision-making., • Collaborate with internal stakeholders to ensure alignment across departments and support overall business objectives., • Build and maintain strong relationships with customers and internal teams to ensure service excellence., • Oversee site management, ensuring safety, security, cleanliness, and operational readiness at all times., • Ensure compliance with all health & safety, quality, and regulatory requirements., • Manage operational infrastructure, including equipment, systems, and supplier relationships., • Lead resource and workforce planning to meet fluctuating demand effectively., • Proven experience in an Operations Manager or Warehouse Manager role within FMCG, food distribution, or wholesale environments., • Strong leadership skills with experience managing large teams in fast-paced operations., • Demonstrated ability to drive performance improvements and deliver against KPIs., • Commercially aware with experience managing costs and improving operational efficiency., • Strong understanding of warehouse operations, stock control, and logistics processes., • Experience implementing SOPs, systems, and continuous improvement initiatives., • Excellent organisational and problem-solving skills with the ability to manage multiple priorities., • Confident communicator with strong stakeholder management skills., • Resilient and adaptable, with the ability to perform under pressure in a time-critical environment. Ref Code: LI013266 To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash. Please include current salary details within your application. Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion.

Company Description House of Decant is a destination for discerning drink lovers — offering a carefully curated selection of premium spirits, wines, and other exceptional drinks through our e-commerce platform. We believe that discovering and enjoying great drinks should feel effortless, elevated, and personal The Operations Coordinator / Buyer’s Assistant supports the day-to-day operational execution of House of Decant’s inventory, product listings, and supplier activity. This role focuses on accurate execution, coordination, and follow-through across inventory, systems, and logistics. The role works closely with buying, warehouse, and customer service teams to ensure products are correctly set up, stock is in the right place, and operational issues are resolved quickly. Key ResponsibilitiesInventory & Stock Support • Maintain accurate inventory levels across multiple locations, • Assist with inter-location stock transfers to meet demand and reduce stock imbalances, • Set up and maintain product listings across systems, • Upload product data, images, SKUs, and pricing updates, • Assist with purchase order creation and tracking, • Follow up with suppliers on delivery timelines and discrepancies, • Coordinate inbound shipments with suppliers and warehouses, • Support stock transfers between locations, • Track basic sales, stock movement, and inventory performance, • Prepare regular reports to support reordering and planning decisions, • Support new product launches and promotional campaigns, • Ensure stock availability, correct pricing, and accurate listings, • Act as a point of contact between buying, warehouse, and customer service teams, • Escalate issues clearly and early when problems arise, • 2–5 years’ experience in operations, inventory, buying support, or e-commerce, • Strong attention to detail and comfort working with data and systems, • Organised, reliable, and able to manage multiple tasks simultaneously, • Confident communicator with suppliers and internal teams Salary 35,000

*Please only apply if you have hands-on Shopify Plus architecture experience. Strong Shopify theme/front-end development experience alone will not be enough for this role. About Pluro Pluro is a Shopify agency working with ambitious e-commerce brands, with a focus on Shopify Plus, subscriptions, premium consumer brands, and complex technical delivery. We work across strategy, Shopify architecture, theme development, app integrations, platform migrations, CRO, and ongoing growth retainers. As the agency grows, we are looking for a contract Solutions Architect to support with discovery, technical planning, client workshops, and delivery handovers. The Role We are looking for an experienced Solutions Architect who can sit between client requirements, commercial strategy, and technical delivery. This role is ideal for someone who understands Shopify deeply, can translate business problems into technical solutions, and can produce clear documentation that developers, project managers, and clients can all work from. You will support Pluro across discovery phases, new business opportunities, complex Shopify builds, and ongoing client work where technical architecture and clear planning are required. Responsibilities You will be responsible for: • Running or supporting technical discovery sessions with clients, • Understanding client requirements, pain points, systems, and operational workflows, • Mapping out Shopify architecture for new builds, migrations, integrations, and retained work, • Producing clear solution documents, technical specifications, implementation plans, and delivery briefs, • Advising on Shopify Plus, Shopify apps, integrations, subscription platforms, loyalty tools, fulfilment workflows, and wider e-commerce systems, • Supporting project managers and developers with technical context before work begins, • Identifying technical risks, dependencies, assumptions, and areas requiring further investigation, • Helping scope work accurately before it reaches development, • Reviewing existing Shopify setups and recommending improvements, • Supporting client-facing calls where technical confidence and senior thinking are required, • Working with Pluro’s internal and external development teams to ensure proposed solutions are realistic and deliverable What We’re Looking For The ideal person will have: • Strong Shopify and Shopify Plus experience, • Experience working across Shopify themes, apps, integrations, checkout, subscriptions, and third-party systems, • Ability to understand commercial requirements and turn them into practical technical solutions, • Strong written documentation skills, • Confidence speaking directly with clients and senior stakeholders, • Experience working with developers, designers, project managers, and agency teams, • Good understanding of e-commerce operations, including fulfilment, customer accounts, subscriptions, loyalty, CRM, analytics, and marketing integrations, • Ability to spot risks early and challenge unclear requirements, • A calm, structured approach to complex projects, • Agency experience preferred Useful Experience Experience with any of the following would be beneficial: • Shopify Plus, • Recharge, • Klaviyo, • Loyalty platforms, • Rebuy, • Shopify Flow, • Shopify Markets, • B2B on Shopify, • ERP, WMS, fulfilment, or middleware integrations, • Theme migrations, • Platform migrations to Shopify, • Technical audits, • CRO and conversion-focused Shopify work How We Work Pluro is a lean, fast-moving agency. We value clear thinking, strong communication, and practical solutions over over-engineered documentation. This role will work closely with the founder, project managers, designers, and developers. Some work will be client-facing, while other work will be internal planning and documentation. We are looking for someone who can add senior technical structure without slowing down delivery. Engagement This is a contract role, suitable for someone available on a flexible freelance basis. Work may include: • Discovery phases, • Pre-sales technical support, • Project scoping, • Technical audits, • Solution design, • Developer handover documentation, • Ad hoc senior technical support

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. What We're Looking For: We're seeking a Full-Time Customer Service Advisor who will be the first point of contact for our customers — whether in our iconic flagship store or across our online channels. You'll be the face and voice of Liberty, handling enquiries with warmth, efficiency and professionalism from the very first interaction to the last. Ideally, candidates will have: • A background in customer service within retail or hospitality; experience with a high-end or luxury brand is a strong advantage., • Exceptional communication skills, being confident and professional across verbal, written and in-person interactions., • A proactive mindset; energised by a busy environment and comfortable being responsive throughout shifts., • The ability to be calm under pressure, juggling multiple responsibilities and meeting various deadlines., • A flexible and committed approach, comfortable working a shift pattern that includes weekends., • A tech-savvy approach, with an openness to learn and navigate a range of platforms and digital tools. Key Responsibilities: Customer Focus • Respond to customer queries in a professional and timely manner on our 3rd floor customer service help desk., • Provide consistent and up-to-date information to customers, whilst also responding to loyalty queries., • Ensure customer follow-up is completed within department SLAs, whilst also escalating complaints to your line manager when necessary. Standards • Complete processes efficiently and accurately, including transactions on POS, Microsoft Dynamics AX and Zendesk., • Maintain high standards of organisation and compliance across all working areas, front and back of house., • Assisting with online orders, including all aspects of click and collect. Service Excellence • Act as a Liberty ambassador, ensuring an exceptional customer experience at every interaction., • Proactively develop knowledge of Liberty's online and flagship services, promotions, marketing and events., • Stay aware of the latest trends, competitor activity and customer service best practice. Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do. We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.

About Liang & Eimil Liang & Eimil is an internationally recognised luxury furniture brand supplying interior designers, retailers, and property professionals across the UK and global markets. Our collections are specified across residential developments, hospitality environments, and high-end private homes, making reliability, coordination, and service quality essential to our customer experience. We work closely with trade clients throughout the full project lifecycle — from sampling and specification through to delivery coordination and after-sales support — and pride ourselves on combining design-led products with responsive operational service. This role sits at the heart of that experience, helping ensure deliveries run smoothly, service issues are resolved efficiently, and our customers receive the professional support expected from a premium interiors brand. About the Role We are looking for a proactive Customer Service & Operations Coordinator to support our trade customers throughout the post-order journey, ensuring deliveries, collections, replacements, and service requests are handled efficiently and professionally. This role sits at the centre of our customer experience operation and works closely with the warehouse, suppliers, logistics partners, and sales team to coordinate fulfilment activities, resolve customer claims, manage sample dispatch, and maintain clear delivery communication. You will also provide cover for the Sales Support function when required, helping ensure continuity of service across the customer journey. Key Responsibilities • Manage customer service enquiries relating to deliveries, claims, damages, returns, replacements, and spare parts, coordinating with warehouse teams, suppliers, and delivery partners to ensure timely resolution, • Coordinate customer deliveries and collections, confirming delivery dates, site access requirements, shipment updates, POD requests, and related documentation, • Arrange return collections, replacement shipments, and spare-part dispatch while maintaining visibility of service timelines, • Process and dispatch fabric swatches, finish samples, and brochures, maintaining accurate sample stock levels and coordinating replenishment where required, • Act as a key liaison between customers, warehouse, logistics partners, and the sales team to ensure clear communication and smooth resolution of service requests, • Assist sales tram on processing orders and reply customer enquiries when it is needed. What success looks like: customers receive timely updates without needing to chase, deliveries and collections run smoothly, claims and replacements are resolved efficiently, samples are dispatched promptly, and internal teams remain aligned to deliver a consistent, high-quality customer experience. What We’re Looking For • Experience in a B2B customer service or operations coordination role in furnitute sector., • Confidence managing delivery enquiries, returns, claims, or replacements., • Experience using ERP or order management systems, • Experience working with trade customers, interior designers, or project-based clients., • Familiarity with coordinating carriers, collections, or delivery scheduling., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication skills when working with customers and internal teams., • High attention to detail and problem-solving ability.j

To manage a diverse calendar of events for Racing Breaks and Your Golf Travel, and where required, Premier Golf. Initially, the workload for this role will be split 75% Racing Breaks and 25% Your Golf Travel. You will lead the planning and execution of multiple simultaneous projects to exceed customer expectations while maintaining department objectives regarding revenue, relationship building and growth. This role requires a dedicated professional with experience in event management ideally within the sporting sector, who possesses strong budgeting skills, meticulous organisation and the ability to foster high-level relationships with suppliers and clients. Work with the current Event Manager and Head of Tournaments & Events in designing and implementing a communications plan (customer journey) for all Major tournaments and events. Whether they book 12 months, 6 months, 3 months in advance or the week before, responsibility (along with the support of the Head of Tournament & Events and the Event Operations Coordinator) to ensure all customers feel well looked after and have all of the information they require before travel. Ensure teams are fully briefed on responsibilities prior to events and work with Event Manager and the Head of Tournaments & Events on specific requirements needed for tournaments. This is an exciting opportunity to expand our Events team as Events Manager focussing on event management and working with the current Event Manager and the Head of Events. Attention to details is key! As the world's leading golf travel tour operator and one of the most notable Horse racing travel operators we pride ourselves on being number one and with this in mind, our customers deserve to receive first-class experiences at our Events to match. As an Events Manager with Your Golf Travel and Racing Breaks you will primarily be responsible for assisting and delivering Racing Breaks events for 70% of your time and 30% of your time will be on Your Golf Travel events, YGT golf days, Albatross golf days and company events. Working closely with the Head of Tournaments & Events to ensure all operational and logistical requirements have been accounted for and assisting onsite at all events required. Working closely with the team to ensure all changes and amendments are executed and confirmed. If you have a passion for travel, horse racing and golf, great communication and customer facing skills and an eye for detail then this is the role. Horse racing & Golf experience isn't essential however as you will be communicating about these subjects day to day, an interest will be valuable. This role will require a fair amount of travel both nationally and internationally. Event Specific Responsibilities will include; • Work alongside the current Events Manager and Head of Tournaments & Events with operational plans for onsite elements of itineraries for all Racing Breaks and a selection of Your Golf Travel events such as transfers, ticketing, add ons, hospitality and travel manifests, • Lead with the sending of customer communications, • Lead alongside current Event Manager in day to day operations of the team, • Work closely with the team to ensure excellent fulfilment processes for bookings, confirmations and amendments, • Attend Racing Breaks and Your Golf Travel events where required by the Head of Tournaments & Events Roles to include, but not limited to; 1. Product & Supplier Management • Contract Management - Responsible for managing contracts and relationships with key suppliers including hotels, racecourses, golf venues, transfers and ancillary businesses, • Rate Negotiation - Negotiate rates and commissions to drive the best possible value for the Palatinate Group, • Allocation Oversight - Confirm and manage hotel and ancillary allocations and arrangements for all event itineraries 2. Event Planning & Execution • Tournament Operations - Where required, work with current Event Manager and the Head of Tournaments & Events with operational plans for major global events including Cheltenham, Ascot, The Masters, Solheim Cup, Ryder Cup, Arc de Triomphe and The Open and many more events, • Project Delivery - Create event materials, including project plans, timelines and itineraries, ensuring all events are delivered on time and within budget, • Customer Journey - Lead alongside events team, the customer communications to ensure all guests feel well-looked after and possess all necessary information prior to travel, • Collateral Coordination - Brief the design team to create high-quality invitations, promotional materials and guest information packs 3. Onsite & Team Leadership • Event Attendance - Attend events nationally and internationally to look after guests and lead onsite operations, • Team Management - Manage team onsite at specific events and brief staff on their responsibilities prior to the event start, • Composure - Maintain professional composure and a positive attitude during long, high-pressure, or anti-social working hours 4. Internal Collaboration & Growth • Sales Liaison - Work closely with the sales team to ensure products match customer needs and meet financial forecasts without overselling commitments, • Partnerships - Assist the team to leverage ambassadors, celebrities and media to create high-profile, value-for-money experiences, • Website Maintenance - Responsible for updating the team on commitments so they can maintain the website, including creating new pages, tickets and managing inventory, • Continuous Improvement - Review client feedback and financial expenditure to improve future event delivery and strategic objectives Skills/Abilities; • Flawless attention to detail, excellent written and verbal communication skills, IT and office/G-Suite skills along with a methodical approach, • Excellent prioritisation and time management skills coupled with ability to work under pressure and to tight deadlines, • Highly organised and motivated, • Must have a valid UK driving licence*, • Available to travel around the UK and abroad, • Ability to maintain composure on site, • Excellent G-Suite skills, • Excellent communicator with brilliant personal and team working skills, • Excellent verbal and written communication skills, • Must be extremely punctual and well organised To apply please email Aaron Taylor with your CV and Cover letter.

About the Role We are seeking a Senior Full-Stack Engineer to join our team and help build the next generation of AI solutions. This is a unique opportunity to be a key technical contributor in a fast-paced, innovative environment where you'll wear many hats and have significant impact on our product and engineering culture. As a full-stack engineer, you'll work across the entire technology stack—from backend services and data pipelines to infrastructure and deployment. You'll collaborate closely with the engineering team to architect, build, and scale our micro-services based platform while maintaining high code quality and operational excellence, utilising AI to maximise software development productivity. About Prolo Prolo is building an AI-powered procurement platform for the construction industry, which is one of the oldest and least digitised sectors in the world. The core system ingests unstructured purchase orders and transforms them into structured materials data, integrating with a network of suppliers and logistics partners to automate quoting, sourcing, and fulfilment workflows. What We're Building We're building a sophisticated AI platform that leverages graph databases, machine learning, and modern cloud infrastructure to deliver intelligent procurement and customer service solutions. Our stack includes: • Backend Services: Python 3.13, FastAPI, async micro-services architecture, • Data Layer: Neo4j graph database, PostgreSQL, complex data modelling, • AI/ML: OpenAI integration, semantic search, conversational agents, unstructured data analysis and extraction, • Infrastructure: AWS (Lambda, ECS/EKS, API Gateway, S3), • DevOps: Terraform, GitHub Actions, Helm, Infrastructure-as-Code, • Data Science: Graph analytics, data pipelines, ETL workflows, Jupyter notebooks Required Qualifications Software Development • 5+ years of professional software engineering experience, • Strong proficiency in Python (3.10+) with deep understanding of async programming, • Experience with Poetry or similar Python dependency management tools, • Experience building RESTful APIs and micro-services, • Solid understanding of database design and optimisation (both SQL and NoSQL), • Experience with graph databases (Neo4j preferred) or willingness to learn quickly, • Knowledge of event-driven architectures and message queues, • Knowledge of API design principles, data validation, and serialisation, • Experience with observability tools (OpenTelemetry, Prometheus, Grafana), • Experience with AWS Lambda and serverless architectures, • Experience working across the stack (backend + some frontend), • Understanding of web technologies, HTTP, and API integrations, • Ability to contribute to responsive frontend code when needed, • Hands-on experience using AI-assisted development tools (e.g. Cursor, GitHub Copilot) including prompt engineering, context management, and evaluating AI-generated code critically, • Familiarity with agentic coding workflows — using AI agents to scaffold, refactor, test, and document code autonomously DevOps & Infrastructure • Hands-on experience with cloud platforms (AWS preferred), • Experience with containerisation (Docker) and orchestration (Kubernetes), • Knowledge of Infrastructure as Code (Terraform, CloudFormation, or similar), • Experience setting up CI/CD pipelines, • Understanding of service deployment, monitoring, and troubleshooting Data Science/Analytics • Experience with data analysis using Python (pandas, numpy), • Understanding of data pipelines and ETL processes AI/LLM Engineering • Experience integrating LLM APIs (OpenAI, Anthropic, Gemini, or open-source equivalents) into production applications, • Understanding of core LLM concepts: context windows, token limits, temperature, system prompts, and model selection trade-offs, • Experience with prompt engineering techniques — few-shot prompting, chain-of-thought, structured output, and instruction tuning, • Practical knowledge of RAG (Retrieval-Augmented Generation) architectures, including chunking strategies, vector embeddings, and similarity search, • Familiarity with LLM orchestration frameworks such as LangChain, LlamaIndex, or similar, • Experience designing and building agentic systems — tool-calling agents, multi-step reasoning, and human-in-the-loop workflows, • Understanding of MCP (Model Context Protocol) or similar standards for connecting AI models to external tools and data sources, • Knowledge of LLM evaluation methods — measuring accuracy, hallucination, latency, and cost, • Awareness of responsible AI practices: bias, safety, output validation, and guardrails in production systems, • Experience managing LLM costs and optimising for latency vs. quality trade-offs in real deployments Soft Skills • Wearer of Many Hats: Comfortable switching contexts and working across different domains, • Self-Starter: Ability to work independently and take ownership of projects, • Problem Solver: Strong analytical and debugging skills, • Collaborative: Excellent communication skills and ability to work in a small team, • Adaptable: Comfortable with ambiguity and rapid iteration, • Mentoring: Able to mentor less-experienced Software Engineers. Nice-to-Have Qualifications • Experience with FastAPI or similar async Python web frameworks, • Experience with Neo4j or other graph databases, • Experience with graph algorithms and network analysis, • Experience with Helm and Kubernetes operators, • Background in data science, statistics, or scientific computing, • Experience with graph analytics or network analysis, • Experience with Apple and Google App Stores, • Experience in early-stage startups What We Offer • Impact: Direct influence on product direction and technical decisions, • Growth: Opportunity to work across the entire stack and learn new technologies, • Ownership: Take ownership of features from conception to deployment, • Flexibility: Hybrid, remote-friendly work environment, • Equity: Meaningful equity stake in the company, • Learning: Access to cutting-edge technologies and challenging problems How to Apply Please submit: • Your resume/CV, • A brief cover letter explaining why you're interested in this role, • Links to your GitHub profile or relevant code samples, • Any relevant projects or work that demonstrates your experience We're particularly interested in candidates who can demonstrate: • Experience building scalable backend systems, • Ability to work across multiple domains (backend, DevOps, data), • Examples of taking projects from idea to production, • Contributions to open source or personal projects Note: Prolo is a startup with a small engineering team, which means you'll be expected to be versatile, proactive, and comfortable with ambiguity. If you're excited about building something from the ground up and working across the entire technology stack, we'd love to hear from you.

Principal Engineer – Post-Purchase & Fulfilment | London (Hybrid) | Up to £155,000 Principal Engineer's! Own the end-to-end architecture of how a physical product moves from factory floor to customer doorstep. Design led consumer brand with over 30 million customers worldwide. This is a rare IC role with genuine architectural whitespace. You won't be maintaining a finished system. You'll be shaping one. Stack: event-driven architecture on AWS (EventBridge, SNS/SQS, Lambda, DynamoDB), Temporal for order orchestration, and Tulip for manufacturing execution, with investment in Snowflake, DataDog, and AI-assisted engineering. What makes this role unusual: → You own both the manufacturing execution system and the customer-facing post-purchase experience → Senior IC scope: reporting to the Head of Engineering, peer to Product leadership, hands-on with the CTO on technical direction → Architecture is democratised: ADRs and design reviews are peer-driven, not top-down. → Active AI investment: automated alerting, test generation, and doc updates are already on the roadmap What we're looking for: → Experience owning manufacturing or fulfilment systems end-to-end (MES, WMS, OMS, batching/scheduling logic) → Strong event-driven architecture background — designing contracts and failure recovery, not just using the tools → Proven ability to lead technical direction across multiple teams without direct authority → Stakeholder fluency: comfortable presenting to and pushing back on Ops, CS, and Product leadership Up to £155,000 base | London | 2 days per week on-site If this resonates, apply or reach out directly.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. Job Purpose: At Liberty, our beauty offer is rooted in discovery, craftsmanship, and thoughtful curation. Known for championing innovative brands alongside established names, we create a destination that feels both curated and commercial. We’re looking for a Beauty Buyer to shape and deliver a distinctive, high-performing assortment across skincare, fragrance, makeup, and bath & body. This is a pivotal role where creativity meets commerciality, balancing discovery with growth, and innovation with performance. You Will: • Curate a standout beauty assortment aligned to Liberty’s brand vision and customer., • Source and onboard a mix of established and emerging brands, with a focus on innovation and authenticity., • Build and manage strong brand partnerships, leading senior-level negotiations across pricing, exclusivity, and commercial terms., • Identify and secure exclusive launches and best-in-class brands., • Own category performance, including forecasting, OTB, margin, and trading decisions., • Analyse weekly and seasonal performance, identifying risks and opportunities., • Partner cross-functionally (Merchandising, Marketing, VM, Digital, Retail) to deliver best-in-class execution., • Lead range reviews, SKU optimisation, and seasonal buying strategies., • Drive impactful 360° campaigns, launches, and in-store experiences., • Stay ahead of trends, ensuring Liberty remains a market leader in luxury beauty., • Lead and develop the buying team, creating a clear path for progression. About You: • 4–8+ years’ experience in beauty buying (luxury, premium, or niche)., • Strong omnichannel experience (store + eCommerce)., • A sharp eye for product, brand, and storytelling., • Proven success in driving sales growth and margin improvement., • Confidence in senior-level negotiations and relationship management., • Deep understanding of beauty trends, ingredients, and consumer behaviour., • Experience across both heritage and indie/startup brands., • Strong knowledge of UK/EU cosmetics regulations and compliance., • Excellent analytical, organisational, and project management skills., • A collaborative mindset with the ability to influence across functions., • Leadership experience with a passion for developing teams. Why Join Liberty? You’ll play a key role in shaping one of the most iconic and innovative beauty destinations in the world, working at the intersection of creativity, commerce, and culture. Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do. We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.

About Hauser & Wirth Hauser & Wirth is one of the world’s leading commercial galleries for Modern and Contemporary art with locations across the UK, USA, Europe and Asia. Publishing has been a cornerstone of Hauser & Wirth’s activity since the gallery’s founding in 1992. From publishing artists’ writings and exceptional exhibition-related books to commissioning new scholarship and pursuing the highest levels of craft in design and bookmaking, Hauser & Wirth Publishers creates vital, lasting records of artists’ work and ideas, forging critical gateways to the cultural discourse they inspire. Role Summary Based in London, Hauser & Wirth Publishers are looking for an experienced Commercial Operations Manager to lead the strategic coordination of our bulk warehouse operations across our European and US facilities, oversee the day-to-day management of our 7 Shopify storefronts, and manage the end-to-end logistics of our printer delivery operations. With responsibility for coordinating stock movements and purchase orders across the gallery including our ecommerce warehouses, you will have a commercial outlook and experience managing multiple projects at the same time. The position will suit someone able to work as part of a small team willing to use their initiative, with exceptional communication and organisation skills, an ability to work well under pressure, and experience handling multiple projects at once. Key responsibilities include: Inventory & Logistics Management Oversee global book inventory of up to 10k SKUs, stock movements, and replenishment across all 17 Hauser & Wirth gallery locations plus our distribution partners, ensuring efficient distribution, accurate reporting, and strong relationships with shippers and storage sites. E‑commerce & Retail Operations Manage the Hauser & Wirth e‑commerce platform, including product launches, promotions, and marketing automations, while collaborating with fulfilment centres and bookselling teams to maintain excellent customer experience and commercial best practice. Publication & Production Coordination Coordinate delivery and distribution of publications—including Ursula magazine—while supporting book production cost management and communicating stock levels, forecasts, and shipment updates to key stakeholders. Responsibilities include but not limited to: • Liaise with colleagues across the gallery to build complex printer delivery instructions for each upcoming HW publication, considering potential cost savings and following deliveries through to arrival., • Coordinate delivery of Hauser & Wirth’s quarterly magazine, Ursula, including subscriber delivery and client mail outs., • Oversee book inventory and stock movements across all HW locations, plus our external warehouses and trade distributors, regularly analyzing our stockholdings to initiate stock replenishments as needed., • Own and build on existing HW relationships with shippers and our storage sites, creating cost and time efficiencies., • Manage and maintain Hauser & Wirth’s ecommerce site (2k+ orders annually) initiating new promotions, marketing automations, and creating new product pages – working closely with Associate Director, Sales & Distribution and our Marketing teams., • Actively collaborate with our 2 ecommerce fulfilment sites to ensure excellent customer service and efficient turnaround of orders., • Collaborate with local bookselling teams across both our dedicated bookshops and gallery locations on stock availability + commercial best practice, offering training in Shopify and coordinating POs & transfers in our inventory system for accurate reporting., • Work closely with editorial and freelance production teams across book production and shipping costs., • Communicate with key stakeholders on stock inventory levels, forecasting, shipment tracking and stock availability, producing monthly and ad hoc stock reports., • This role does not hold any line management responsibilities. Skills/Competencies Required Experience • Minimum of 4 years' experience in managing multiple projects internationally, ideally within a retail or operations setting., • Ability to analyse inventory data, forecast demand, and identify revenue growth opportunities., • Background in supply chain and logistics., • Previous experience in publishing or creative sectors appreciated, but not mandatory. Technical Skills • Proficiency in Excel and Power BI., • Experience with Shopify or other e-commerce platforms. Soft Skills • Highly organised with the ability to manage multiple priorities simultaneously., • Proactive problem-solver comfortable working in a fast-paced, evolving environment., • Analytical and data-driven decision maker. Additional Requirements • Willingness to travel to Hauser & Wirth locations when required.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. Job Purpose: We are seeking a highly experienced and commercially minded Buyer to lead our Luxury Women's RTW and Jewellery categories at Liberty. You will shape the product strategy, drive sales, enhance profitability, and ensure Liberty maintains the distinctive, trend-leading edit it is celebrated for. Working cross-functionally with key internal stakeholders and external partners, you will source, develop and deliver a compelling, commercial and press-worthy product offering that sets Liberty apart. Key Responsibilities: • Define and deliver product and brand strategy in collaboration with Buying, Merchandising, Retail, Marketing and Ecommerce to drive sales, margin and profitability., • Lead concession launches and manage ongoing performance to achieve commercial targets., • Plan and optimise floor layouts to maximise sales density, brand adjacencies and customer experience., • Negotiate commercial terms and secure marketing support with suppliers., • Partner cross-functionally to align on strategy and deliver departmental KPIs., • Drive in-season trading, maximising reorders and minimising markdown risk., • Analyse performance through regular floor walks and implement actions to improve underperformance., • Present seasonal strategy, brand direction and concession plans to key stakeholders., • Continuously research the market to source new brands and maintain a differentiated, trend-led offer., • Build and maintain strong supplier relationships., • Lead, coach and develop the buying team., • Represent the business at key industry events, including trade shows and fashion weeks. Knowledge, Skills & Experience: • 5+ years’ buying experience within a fast-paced, multi-channel retail environment., • Strong commercial and analytical mindset with a keen eye for product and trend., • Proven ability to make strategic decisions based on performance insights and market shifts., • Confident communicator with the ability to influence cross-functional stakeholders., • Effective leader with experience developing high-performing teams., • Highly organised, with the ability to manage multiple priorities in a fast-paced environment., • Solid understanding of end-to-end buying processes and best practice., • Strong problem-solving and project management skills., • Experience within a department store or concession-led environment preferred. Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do. We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.

About the Company Refined Networks provides global technology, logistics, and ecommerce expertise that enables brands to launch and scale on the world’s leading online marketplaces. Since 2021, we’ve partnered with 100+ brands on platforms including Nordstrom, Macy’s, John Lewis, Next, and Zalando. Our global 3PL network supports both direct-to-consumer and wholesale fulfilment, combining logistics, technology, and marketplace expertise to provide brands with a seamless platform for international growth. With a growing client base and a fast-paced, collaborative culture, we are seeking a commercially minded Legal Counsel to support our continued expansion. The Role This is an exciting opportunity for a Legal Counsel to join a dynamic team in a high-growth environment. The role will provide broad exposure across the business, including direct engagement with clients, senior stakeholders, and cross-functional teams. You will play a key role in supporting commercial operations, particularly in relation to e-commerce and technology-enabled services, while also advising on a range of general legal matters. This position offers strong development potential and visibility within the senior leadership team. Key Responsibilities • Drafting, reviewing, and negotiating a wide range of commercial contracts, including SaaS agreements, e-commerce platform agreements, supplier contracts, and NDAs, • Advising on legal issues relating to digital commerce, online/ retail sales models, and technology-enabled retail services, • Managing the contract lifecycle process and supporting the business on contract strategy and risk mitigation, • Providing generalist legal support across the organisation, including corporate, regulatory, and operational matters, • Supporting on intellectual property matters, including ownership, licensing, and protection of client / company assets (including AI-related outputs and tools), • Supporting compliance with data protection and privacy laws, including GDPR, particularly in the context of customer data and online platforms, • Assisting with competition law considerations, including those relevant to online marketplaces and digital distribution models, • Partnering closely with sales, product, and operations teams to provide pragmatic, business-focused legal advice, • Liaising directly with clients on contractual and legal matters where required, • Instructing and managing external counsel where appropriate Skills & Experience • Qualified lawyer with a minimum of 3 years’ PQE (UK or equivalent jurisdiction), • Strong experience in commercial contract drafting and negotiation, ideally within a technology or e-commerce environment, • Experience advising on e-commerce, digital platforms, or online consumer-facing products is highly desirable, • Exposure to AI, machine learning, or data-driven products within a retail or technology context would be advantageous, • Working knowledge of intellectual property, data protection/privacy, and competition law, • Strong academic background, • Excellent communication and stakeholder management skills, with the ability to engage directly with clients, • Commercially astute, pragmatic, and solutions-oriented, • Ability to manage competing priorities in a fast-paced environment What We Offer • High levels of responsibility and autonomy from an early stage, • Significant exposure to clients and senior leadership, • A collaborative and supportive team environment, • Strong opportunities for professional growth and career progression

Step into a leadership role as General Manager, working with a premium beauty brand in the heart of Kensington, London. The Role As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands-on in the day to day running of a dynamic, growing business. Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience. Key responsibilities include: • Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels, • Setting and achieving ambitious sales, margin and profitability targets, • Using data, market insight and performance metrics to guide strong commercial decisions, • Ensuring exceptional client experience and clinical excellence within the clinic and retail environment, • Driving utilisation, productivity and operational efficiency across the business, • Maintaining compliance with UK regulations and industry best practice, • Overseeing ecommerce performance including conversion, average order value, retention and fulfilment, • Managing digital marketing, user experience, stock flow and operational execution online, • Leading B2B distribution including supply chain, stock planning, logistics and partner relationships, • Improving forecasting, inventory management and delivery performance, • Creating a seamless brand and customer journey across all channels, • Taking full P&L ownership including budgeting, forecasting and financial modelling, • Driving margin optimisation, cost control and overall performance improvement, • Delivering clear reporting and insights to the Board, • Building, inspiring and developing a high performing management team, • Creating a culture of accountability, clarity and excellence, • Leading recruitment, retention and ongoing talent development, • Protecting and elevating the brand while championing exceptional customer experience Sound like you? You’re a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results. You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required. Above all, you’re a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals.

Mode Search are partnering with a fast-growing luxury fashion business in their search for a Head of Logistics to establish and lead their global logistics function. This is a key leadership role responsible for building and scaling a best-in-class logistics operation across all channels. The successful candidate will drive operational excellence across warehousing, transportation, and international distribution, ensuring a seamless and customer-focused supply chain as the business continues to grow globally. The Role • Define and implement logistics strategies across wholesale, retail, and ecommerce channels, • Oversee global movement of raw materials and finished goods, ensuring efficiency and accuracy across the supply chain, • Manage third-party logistics partners (3PL), freight forwarders, and carriers, including contract negotiation and performance management, • Lead warehouse operations, including inventory positioning, space planning, and seasonal volume management, • Drive international shipping compliance, including customs, duties, and trade regulations, • Partner closely with Retail and Ecommerce teams to optimise fulfilment, replenishment, returns, and delivery experience, • Lead system optimisation and digital transformation across logistics (WMS, ERP), improving automation and scalability, • Implement reporting frameworks and dashboards to track performance, cost, and delivery metrics, • Manage critical path timelines across collections, ensuring speed-to-market and operational efficiency, • Oversee inventory health strategies in collaboration with Merchandising to maximise sell-through and minimise excess stock, • Support showroom logistics and sample tracking for campaigns and photoshoots, • Build and lead a high-performing logistics team, fostering a culture of ownership, accountability, and continuous improvement Requirements • 10+ years’ experience in Logistics or Supply Chain, with at least 5 years in a senior leadership role, • Background within fashion, luxury, or a similar product-led environment, • Strong experience across multi-channel distribution (wholesale, retail, ecommerce), • Deep understanding of global shipping, customs, duties, and trade compliance, • Proven experience managing 3PL providers and negotiating logistics contracts, • Strong systems knowledge (ERP, WMS) and ability to drive digital transformation, • Advanced analytical skills, with experience using BI tools and Excel to drive decisions, • Demonstrated experience building and scaling teams, • Strong commercial awareness and cross-functional collaboration skills, • Proactive, solutions-driven, and able to operate in a fast-paced environment

About Refined Networks Refined Networks offers the technology, logistics and ecommerce expertise to enable brands to launch and scale on the world’s biggest online marketplaces. Since 2021, we've partnered with 100+ brands to launch on leading online platforms like Nordstrom, Macy’s, John Lewis, Next and Zalando. Our global 3PLs also provide direct-to-consumer and wholesale fulfilment capabilities, offering a holistic cross-border solution for improved customer experiences and reduced operational costs. Headquartered in London with a global team, we have grown rapidly in the past 12 months, and we’re now looking for a Ecommerce Coordinator to support the delivery of best‑in‑class brand execution on marketplaces. About the role Our new Ecommerce Coordinator will help coordinate and create marketing assets and content, manage seasonal and trading updates on key marketplaces, and support reporting and insight to drive performance for our brand partners. Marketing support • Create and maintain slide decks to communicate minimum requirements and ecommerce best practices for brands onboarding to new platforms, • Coordinate with internal teams and external partners to gather and organise brand assets, ensuring they are delivered on time to support new launches, campaigns and seasonal moments, • Support creation and adaptation of assets and content (copy, imagery, banners, size guides) to meet marketplace requirements and brand guidelines, • Present paid media opportunities to brands and manage account set-up and coordination as required, • Oversee seasonal changes for brand pages on key marketplaces, ensuring new collections are correctly represented, • Monitor brand launches for new brands going live on marketplaces and conduct digital launch summaries, • Manage and share brand product nominations for on-site placements, tracking deadlines and ensuring timely follow‑up with marketplace contacts, • Conduct site walks to proactively identify optimisation and organic marketing opportunities to share with internal teams and brands, • Maintain a central digital site walk document, tracking each platform’s focus areas and shared metrics, to keep internal teams up to date, • Download and organise digital performance metrics from marketplace platforms to support brand success teams in their reporting and inform strategic actions, • Coordinate timelines, trackers and basic documentation for marketing and digital initiatives, • Monitor performance marketing metrics where relevant and contribute to reporting Your skills & experience • 1–3 years’ experience in ecommerce, digital merchandising, or a similar coordination role, • Experience working with online marketplaces or ecommerce platforms is strongly preferred, • Good understanding of marketing and ecommerce metric basics: ROAS, conversion rate, impressions, CTR, • Strong organisational skills, able to manage multiple brands, platforms and deadlines at once, • High attention to detail when checking pages, content, data and reports, • Confident using Excel/Sheets and PowerPoint/Slides for data and reporting, • Clear communicator, comfortable working with internal stakeholders and external marketplace/brand contacts, • Proactive, hands-on and happy to get into the detail of sites, pages and reports Nice to have • Experience with design tools (e.g. Canva, Photoshop, Illustrator), • Exposure to performance marketing or onsite marketing on marketplaces, • Agency management experience (briefing, chasing deliverables, checking outputs) Location: Victoria, London (3 days in office)

About To My Ships To My Ships is a London-based personal care brand grounded in the belief that the everyday can be elevated through restraint, intelligence, and care. Our range spans deodorant, body cleansers, and fine fragrance, each formulated with high-quality, responsibly sourced ingredients and designed within a refillable system. Since launching in September 2024, we have built a considered presence across digital or online and wholesale channels. As we enter our next phase of growth, the integrity and resilience of our supply chain and operations will be critical to how we scale. We are building the foundations for long-term, disciplined growth, and are seeking someone to lead this work with clarity and ownership. The Role This is a pivotal, end-to-end role responsible for how our products are made, moved, and delivered. As Supply Chain & Operations Lead, you will own the systems, partners, and processes that underpin the business, ensuring they are robust today and scalable for tomorrow. You will work closely with the founders, product development, and commercial teams to align supply with demand, support launches, and maintain a consistent, high-quality customer and partner experience. There is no rigid playbook. You will define and build the function, making considered decisions that balance quality, cost, speed, and brand integrity. Key Responsibilities Production & Supplier Management • Build and manage relationships with suppliers and manufacturers across the UK and EU, • Source and evaluate new suppliers, supporting the development of a resilient and flexible supply network, • Lead production planning and scheduling to meet demand and support on-time product launches, • Drive quality and compliance standards with partners, ensuring products meet all regulatory and brand requirements Logistics & Fulfilment • Coordinate and manage wholesale order fulfilment, ensuring timely and accurate delivery to partners, • Oversee warehouse operations and third-party logistics partners to maintain service levels and accuracy, • Design and evolve the logistics and warehousing network as the business scales, • Identify and resolve bottlenecks across the logistics chain, particularly as we expand into new markets Inventory & Demand Planning • Develop and maintain inventory management processes to ensure optimal stock levels, minimising waste and stockouts, • Build and refine demand forecasting in collaboration with commercial teams to inform purchasing and production decisions, • Track and report on key supply chain metrics, translating insight into clear operational actions Operations & Process Development • Design and implement scalable processes and systems that support growth across all channels, • Evaluate and introduce tools, systems, and partners that improve operational efficiency and visibility, • Identify cost efficiencies while maintaining quality, service, and brand standards, • Support customer service operations in the near term, ensuring a seamless end-to-end experience Who You Are • 3 to 5 years’ experience in supply chain, operations, or a closely related field, • Comfortable owning the full supply chain, from production through to fulfilment and inventory management, • Experience within consumer goods, personal care, beauty, or luxury is advantageous, • Commercially aware, with an understanding of how operational decisions impact growth and performance, • Highly detail-oriented and numerate, with a preference for using data to inform decisions, • A proactive problem-solver who takes ownership and follows through, • Comfortable working in a fast-moving, evolving environment with a high degree of autonomy, • Clear and confident communicator, able to manage both supplier relationships and internal stakeholders, • Aligned with the values and ambition of To My Ships A Note on the Role This is an opportunity to build the operational backbone of a growing brand. You will have visibility across the business and ownership of a function that is central to how we scale. The role offers both responsibility and room to shape. For the right person, it is a chance to define how a modern, considered brand operates and functions with excellence and efficiency. What We Offer • Ownership and autonomy from the outset, with direct access to, and daily collaboration with the founding team, • The opportunity to build and lead the supply chain function end-to-end, • A collaborative and ambitious team environment, • Competitive remuneration, commensurate with experience, • A role that grows as the business scales How to Apply Please send your CV along with a short note outlining why this role appeals to you. We review every application personally and look forward to hearing from individuals who are excited by the opportunity to build with us. To My Ships is committed to fostering an inclusive and respectful workplace. We welcome applications from individuals of all backgrounds and experiences.

Summary: As Product Leader, Marketplace International, you will own the strategy and execution of Joybuy’s marketplace. You will lead the development of scalable capabilities across seller onboarding, catalogue, pricing, promotions, and fulfilment, driving growth for both sellers and customers. Working closely with marketplace country leaders, you will translate regional needs into global product solutions, balancing standardisation with flexibility to enable local market success. You will operate with full accountability for business outcomes, ensuring the marketplace delivers competitive selection, pricing, and a reliable end-to-end customer experience. Key Responsibilities: • Define and own the global marketplace product strategy and roadmap, aligned to company growth priorities;, • Deliver measurable business outcomes across selection, price competitiveness, conversion, and fulfilment performance;, • Build and scale core marketplace capabilities, including onboarding, catalogue integrations, pricing and promotions infrastructure, and logistics;, • Partner with country leaders to identify growth opportunities and translate them into product initiatives;, • Drive continuous improvement through data, experimentation, and strong operating mechanisms;, • Lead and develop a high-performing product organisation, setting a high bar for talent and execution. Qualifications: • Proven experience leading product for a large-scale marketplace or platform business;, • Ability to operate at both strategic and execution levels in a fast-paced environment;, • Experience building and scaling global platforms across multiple markets;, • Strong leadership and stakeholder management skills;, • Fluent in English, both written and spoken;, • Other EU languages a huge plus.

About the role We are looking to appoint an experienced DTC Ecommerce Manager to lead and grow our UK Online Direct-to-Consumer business. This is a hands-on role for an experienced ecommerce professional with a strong luxury trading mindset. You’ll own the performance of our DTC channel, driving sustainable and profitable growth by delivering the customer proposition to new customers. Sitting within our UK Ecommerce team, this role works closely with the wider UK Team including Marketing, Operations, Finance, E-Retail and Global digital teams. You’ll also manage and develop an Ecommerce Executive, helping to build capability and ensure smooth day-to-day execution. This role reports directly to the Head of Ecommerce and is ideal for someone who combines commercial sharpness, strategic thinking, and a growth mindset, that enjoys working cross-functionally to deliver shared regional goals. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Ecommerce Strategy & Trading • Own and deliver the ecommerce strategy for the UK DTC business., • Plan and manage the ecommerce trading calendar, ensuring activity aligns with brand and commercial priorities., • Monitoring performance, reporting on key KPIs and translating data into clear insights and actionable recommendations., • Monitoring the wider industry activities drawing inspiration and opportunities to support growth., • Drive customer acquisition through premium value propositions via digital marketing channels (PPC, Paid Social, Affiliates etc)., • Embed a test-and-learn mindset across trading, onsite, and acquisition activity. Website & CRO • Continually refine the onsite experience using data driven results ensuring a seamless, mobile-first customer experience that reflects the brand and drives conversion., • Act as the ecommerce lead for our Shopify site, identifying opportunities to improve UX and conversion., • Suggest and help prioritise onsite improvements, working closely with internal teams and external development agencies. Digital Agency Management • Manage the Performance Marketing agency to ensure activity supports trading priorities and brand positioning., • Oversee Affiliates activity, ensuring partners align with a luxury environment., • Confidently analyse and challenges performance results, and guide agencies with clear commercial direction. Ecommerce Operations • Forecast ecommerce demand and work closely with operations and warehouse teams., • Monitor stock levels and product performance to inform trading decisions., • Oversee ecommerce operational considerations including order flow management and fulfilment performance. PERSON SPECIFICATION Knowledge and Skills • 3+ years’ experience in D2C Ecommerce preferably with a luxury or premium DTC brand., • A degree in Ecommerce/Digital Marketing related degree., • Comfortable working with Shopify and analytical platforms such as GA4 and Power BI., • Confident managing agencies and interpreting performance data., • Customer-centric, analytically strong, and solutions focused., • A proactive communicator who is approachable and enjoys working cross functionally. This role reports directly to the Head of Ecommerce. This role is London Office based (EC1) at least three days per week with flexibility to work from home - one - two days per week. Role includes travel across the UK and Ireland. Job Applicant Privacy Policy Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company (also trading under the name Kering Beauté UK&I). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding. Benefits We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. We are looking for a Full-Time Sales Associate with luxury retail experience to join our fabulous Home department, working within our Seasonal Home space. This dynamic area celebrates key moments throughout the year, from Christmas collections and curated new edits, bringing together a unique mix of both UK brands and iconic designer classics. Remaining as ever, ‘the chosen resort of the artistic shopper’, this space is at the heart of creativity and discovery. Candidates should demonstrate excellent product knowledge across our seasonal home collections. You will deliver the most exceptional customer service and maximise sales at every opportunity. What We Would Love To See: • Strong communication skills., • The ability to prioritise and manage multiple tasks effectively., • A high level of customer service., • The ability to work with a diverse client base in a fast-paced and ever-changing environment., • A natural collaborative spirit, contributing positively to the team and wider store environment., • A proven ability to sell and consistently reach sales targets., • Exceptional knowledge of both niche and established home, lifestyle and gifting brands., • Relevant experience in department-specific sales role., • A genuine appreciation for Liberty's heritage and the unique spirit that defines us. If you're ready to bring your passion for interiors and homeware to one of the most iconic names in British retail and walk the same timber floorboards as decades of visionaries before you, please apply.

About Us We are an international company who deliver end-to-end managed TV services to telecoms operators and ISPs — powering live TV, catch-up, VOD, and cloud gaming across set-top boxes, mobile, and web for some of the UK’s leading operators. Our latest consumer product has just launched in the UK and represents a major step in our direct-to-consumer ambitions. Uniquely within the Group, we operate both a managed service B2B model and a D2C business, selling directly to consumers through Amazon and eBay. We have big plans and this is just the beginning! Job Role This is a newly created position, built to raise the quality and responsiveness of customer and partner support across two channels: our B2B ISP operator partners, and our D2C customer base via Amazon and eBay. As Customer Experience Specialist, you sit between frontline support and our internal product, operations, and commercial teams. You own complex B2B escalations end-to-end, maintain structured support processes across our D2C channels, and keep a constant eye on service quality — monitoring CX metrics, flagging issues proactively, and acting as the voice of the customer by turning what you learn into clear, actionable input for the Product team. This role is deliberately broad. As we scale our brand portfolio and operator partnerships, the scope will grow with it. We want someone who brings structure and rigour to everything they touch — and who is energised, not unsettled, by a remit that evolves. We are known for retaining our people: average tenure exceeds 10 years. For the right person, this role is a genuine career platform — with the opportunity to grow within the UK business and, over time, across the wider Group. Key Responsibilities B2B - Telecoms & ISP Operator Support (Primary) • Act as the Level 2 escalation point for telecoms and ISP operator queries that cannot be resolved at frontline - owning each case from triage to closure, • Investigate technical and service issues in coordination with Product, QA, and Engineering; communicate clearly with partner ops contacts throughout, • Maintain structured records of all escalations, outcomes, and resolution times, • Identify recurring issues and feed them into the product and operations teams with clear documentation to drive upstream fixes, • Support onboarding of new operator partners and in-life service management as the business scales D2C - Amazon & eBay • Handle post-purchase customer enquiries, returns, and complaints escalated from Amazon and eBay marketplace platforms, • Monitor and actively manage seller account health: response rates, review scores, resolution centre cases, • Coordinate with hardware and logistics teams on fulfilment and returns issues, • Ensure all D2C SLAs are met consistently; flag risks early Qualifications & Experience: • 2-4 years in a customer support, technical support, or operations role - ideally within telecoms, consumer electronics, or a streaming/TV platform, • Proven ability to handle both B2B partner-facing and B2C consumer-facing support, whether in the same role or across consecutive ones, • Highly structured: you document everything, keep your tickets clean, and leave every process better than you found it, • Strong written and verbal communication - you can adjust your register between an ISP operations manager and a frustrated end consumer, • Comfortable with helpdesk tooling (Zendesk or equivalent) and standard productivity tools (Google Workspace, Notion, or similar), • Analytical: you use data to understand root causes, not just to report activity, • Calm under pressure, organised across multiple open cases, and clear-headed when priorities shift, • AI-fluent: you actively use AI tools in your day-to-day work - whether for drafting communications, synthesising feedback, building macros, or improving support workflows - and you look for opportunities to apply them practically rather than waiting to be told to Bonus Points • Experience with Amazon Seller Central, eBay Resolution Centre, Trustpilot, or other marketplace/reputation platforms, • Familiarity with IPTV, set-top box hardware, or managed TV/broadband services, • Experience working at or alongside an ISP, MVNO, or telco partner - including field or retail-facing roles transitioning to desk-based operations, • Experience running or contributing to structured user trials, beta programmes, or feedback collection initiatives Package and Location • Competitive base plus annual bonus, • BUPA private health insurance (including dental), • Pension contribution, • Transport support (nearly £100/month), • Access to our streaming device & gamepad + cloud gaming, • Tester access to major streaming services (Netflix, Disney+, and more), • Perkbox employee benefits, • Central London location - full-time, in-office

MANORS has scaled quickly across both e-commerce and wholesale, and operational execution has become increasingly important as the business grows. We are looking for an Operations Executive who will sit within the operational engine of the business, ensuring orders move smoothly from purchase through to delivery, and that any operational issues across fulfilment, shipping or returns are identified and resolved quickly. This is a hands-on role suited to someone early in their career who is organised, quick thinking and hungry to learn how the operational side of a fast-growing e-commerce business works. Key Responsibilities Logistics & Fulfilment Coordination • Monitor order dispatch and carrier performance across shipping partners, • Take ownership of delivery issues from identification through to resolution, • Investigate delayed, lost or misrouted shipments, • Liaise with carriers to resolve issues quickly, • Work closely with fulfilment partners to resolve dispatch, stock or operational issues Returns Operations • Manage returns and exchanges end-to-end, • Generate return labels and track inbound returns, • Ensure refunds, exchanges and replacements are processed accurately Website Operations • Upload new products to the website including SKUs, pricing and product information, • Maintain product data accuracy across the site, • Support ongoing website updates and maintenance Operational Monitoring & Reporting • Maintain structured trackers across orders, returns and delivery issues, • Identify trends and recurring operational problems, • Support basic reporting across operations to improve visibility Operational Improvement • Identify areas where processes can be improved, • Support the implementation of more efficient ways of working, • Help build scalable workflows as the business continues to grow Cross-Team Coordination • Act as a link between operations, fulfilment partners, internal teams and customer support, • Support resolution of operational escalations where required Role Details • Full-time position, • Salary: £25,000 PA, • Based in London, with a minimum of 2 days per week in the office

We’re looking for an experienced and commercially minded Head of Logistics to lead and optimise end-to-end supply chain operations for a leading multi channel retail business. This is a senior leadership role, responsible for ensuring products move efficiently from supplier to customer, while driving cost control, service excellence, and continuous improvement. You’ll oversee third-party warehousing, manage international freight operations, own ecommerce carrier performance, enhance customer delivery experiences, and develop a high-performing logistics team. Key Responsibilities 3PL & Partner Management • Lead and manage relationships with 3PL providers, ensuring performance against SLAs and KPIs, • Negotiate contracts, monitor costs, and drive service improvements, • Oversee inbound and outbound freight forwarding across global routes, • Optimise shipping modes, routes, and costs while maintaining delivery timelines, • Own relationships with last-mile and parcel carriers, ensuring strong performance across delivery speed, cost, and reliability, • Negotiate carrier contracts and rate cards to support growth and margin improvement, • Monitor carrier KPIs (on-time delivery, failed delivery rates, claims, etc.) and drive continuous improvement, • Develop and optimise carrier mix and routing strategies across regions, • Own the end-to-end delivery experience, ensuring high levels of customer satisfaction, • Work cross-functionally with customer service teams to resolve delivery issues, • Identify and implement process improvements across warehousing, transport, and fulfilment, • Use data and analytics to drive operational efficiencies and cost savings, • Build, lead, and develop a high-performing logistics team, • Foster a culture of accountability, continuous improvement, and collaboration, • Set clear goals, monitor performance, and support professional development Applicants should have: • Proven experience in a senior logistics or supply chain leadership role within retail or e-commerce environment, • Strong experience managing 3PL providers, ecommerce carriers, and freight forwarding operations, • Deep understanding of end-to-end supply chain and distribution networks, • Track record of driving operational improvements and cost efficiencies, • Excellent leadership and stakeholder management skills

Senior Supply Chain Manager | Health & Wellness Brand | London / Hybrid Harmonic are proud to be partnering with a fast-growing wellness brand that has built an exceptional reputation through high-quality, effective products and a loyal customer base. In a market often driven by short-term trends, they’ve stood out by focusing on product integrity, strong repeat purchase, and building long-term trust with their community through product lines which are additive free and scientifically proven. Following significant success in the UK, the business is now entering an important stage of scale. With growing retail partnerships, strong momentum across social and TikTok, and plans to launch into the EU/Middle East, they’re focused on creating the operational foundations needed to support long-term expansion. Taking full ownership of the end-to-end supply chain and operations function, the Senior Supply Chain Manager will be central to ensuring the business can scale without losing quality, speed, or customer experience. The successful candidate will lead the function from supplier and manufacturer relationships through to inventory planning, fulfilment, logistics, and customer operations. Working closely with senior leadership, they’ll play a key role in shaping product launches, managing and optimising 3PL partnerships, and building the systems, processes, and resilience needed for international growth. It’s a high-impact role for someone who thrives in fast-growth environments and wants to help shape a genuinely exciting consumer brand as it moves from strong momentum into long-term market leadership. Key Responsibilities • Own and lead the end-to-end operational function of the business including supply chain management, logistics, fulfilment and customer service, • Develop and implement scalable operational strategies to support growth, • Manage supplier and manufacturing relationships, ensuring quality, cost efficiency, and reliability, • Drive improvements in COGS through supplier negotiation, production efficiencies, and smarter inventory management, • Work closely with commercial and finance teams to support profitability by improving operational efficiency and protecting margins, • Monitor operational performance against key business metrics including customer acquisition cost (CAC), customer retention, and churn, ensuring operations supports sustainable growth, • Manage and optimise 3PL relationships to support increasing demand across DTC and retail channels, • Identify risks and inefficiencies, proactively implementing solutions, • Ensure compliance with relevant regulations and industry standards What our client would like to see (essential) • Proven experience in an Operations, Supply Chain or Logistics role within a beauty, FMCG, food, drink or consumer brand, • Strong understanding of supply chain, manufacturing, and logistics in a product-led business, • Experience scaling operations in a fast-growth environment, • Strong commercial awareness and financial acumen, • Strong understanding of and experience with Excel, • Excellent organisational and problem-solving skills, • Confident stakeholder management, including suppliers and senior leadership What we would like to see (non-essential) • Experience working in a founder-led or entrepreneurial business, • Exposure to international supply chains or global expansion, • Experience with a DTC, subscription-based brand, • Experience implementing or upgrading operational systems (ERP, inventory tools, etc.), • Experience with Xero and/or other accounting systems would be a benefit, • Passion for beauty, wellness, or consumer brands Salary: £55,000 to £65,000 Hybrid working: 3 days per week in the London office At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.

Summary: As Product Leader, Marketplace International, you will own the strategy and execution of Joybuy’s marketplace. You will lead the development of scalable capabilities across seller onboarding, catalogue, pricing, promotions, and fulfilment, driving growth for both sellers and customers. Working closely with marketplace country leaders, you will translate regional needs into global product solutions, balancing standardisation with flexibility to enable local market success. You will operate with full accountability for business outcomes, ensuring the marketplace delivers competitive selection, pricing, and a reliable end-to-end customer experience. Key Responsibilities: • Define and own the global marketplace product strategy and roadmap, aligned to company growth priorities;, • Deliver measurable business outcomes across selection, price competitiveness, conversion, and fulfilment performance;, • Build and scale core marketplace capabilities, including onboarding, catalogue integrations, pricing and promotions infrastructure, and logistics;, • Partner with country leaders to identify growth opportunities and translate them into product initiatives;, • Drive continuous improvement through data, experimentation, and strong operating mechanisms;, • Lead and develop a high-performing product organisation, setting a high bar for talent and execution. Qualifications: • Proven experience leading product for a large-scale marketplace or platform business;, • Ability to operate at both strategic and execution levels in a fast-paced environment;, • Experience building and scaling global platforms across multiple markets;, • Strong leadership and stakeholder management skills;, • Fluent in English, both written and spoken;, • Other EU languages a huge plus.

Location: Brixton, London (On site) Reports to: Head of Operations Employment Type: Full-time (40hr/wk) Salary: £40k - 44k + up to 10% bonus (based on performance) Closing date: Thursday 30th April 2026 About Brixton Brewery At Brixton Brewery, we're not just crafting exceptional beers; we're nurturing a vibrant community and fostering a culture of passion, excellence, and innovation. As a founder-led business deeply rooted in Brixton, we're driven by a commitment to our employees, customers, and wider community. We believe in supporting and developing our team, valuing diversity, and celebrating the unique talents and contributions of each member. Join us as we continue to put Brixton on the map for great beer and create memorable experiences for all who enjoy our brews. Role Overview Reporting to the Head of Operations, as the Dispatch and Stock Control Manager, this role sits at the heart of our Operations team, responsible for overseeing the full order‑to‑delivery process and ensuring we maintain and manage stock availability and provide outstanding delivery and customer service to our customers. You will support our Office, Warehouse and Deliveries teams’ day‑to‑day, driving high standards, efficiency, and clear communication across all areas of dispatch and stock control. Key Responsibilities A key part of the role is managing our core beer stock levels across our warehouse and 3PL partners, ensuring we can consistently meet AYR and seasonal demand. You will also coordinate resources across drivers, couriers and logistics partners, continuously seeking improvements that streamline operations and reduce costs. ● Build accurate demand forecasts using sales, marketing, and seasonal data, creating reliable call‑off plans within our supply chain. ● Maintain accurate stock control across the warehouse and 3PL sites, providing regular stock‑holding reports and investigating variances. ● Oversee accurate processing of customer orders using AI‑supported software and schedule deliveries efficiently to ensure timely fulfilment. ● Support the Office, Warehouse and Deliveries teams, ensuring a smooth day‑to‑day workflow. ● Manage delivery resources and budgets (couriers and 3PL partners) and optimise these relationships to improve efficiency and reduce costs. ● Drive continuous process improvements and identify opportunities for automation to enhance operational efficiency. Who We’re Looking For This is a varied and fast‑paced position ideal for someone energetic, organised, and experienced in logistics and stock management within a brewery or similar environment. If you thrive on problem‑solving, enjoy working under pressure, and want to make a real impact on daily operations in a vibrant and collaborative business, this role offers an exciting opportunity. You’ll ideally have: ● Management experience in a brewery or hospitality/drinks operations environment. ● Strong stock control and inventory management experience, including forecasting and demand planning. ● Proven despatch, logistics, and order‑to‑delivery management experience. ● Confidence using management systems (e.g. Breww), integrations, and reporting tools. ● The ability to work effectively under pressure, with excellent planning, organisation, and prioritisation skills. ● A detail‑driven, solutions‑focused, collaborative “can‑do” mindset ● Strong communication skills and a team‑player approach, working effectively with the wider business. Nice to have: ● Forklift operator’s licence ● UK valid driver’s licence If that sounds like you, then we want to hear from you! What’s in it for you? 🍻 ● Great culture – A fun, inclusive team where great beer and great people come first. ● Solid perks – 25 days holiday + bank holidays, your birthday off, pension, private healthcare, EAP, Life Assurance, Income Protection & bonus. ● We’ve got your back – Free chair massages every 2 months, plus healthy snacks, fruit & drinks to keep you fuelled. ● Level up – Learn the craft with ongoing training and hands-on beer tasting sessions plus training for your own career development. ● Be in the mix – Festivals, events, VIP tickets, we’re right at the heart of it. ● Good times guaranteed – Quarterly company socials, plus regular team hangouts and taproom nights. ● After probation – Bike to Work scheme + access to a wellbeing platform with discounts and financial support. Ready to Apply? 📩 Send CV + cover letter to . 🕛 Deadline: 5pm, Thursday 30th April 2026 Inclusion & Diversity At Brixton Brewery, we are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We have a zero tolerance for harassment and discrimination of any kind. We provide equality of opportunity to enable everyone to fulfil their potential. We make our recruitment and selection process accessible to all, we are happy to make reasonable adjustments, please contact our Head of People to discuss any support you need. WE ARE A LONDON LIVING WAGE EMPLOYER. WE ARE AN EQUAL OPPORTUNITIES EMPLOYER & ENCOURAGE APPLICATIONS FROM PEOPLE FROM DIVERSE BACKGROUNDS.

Fantastic opportunity to join a leading German manufacturer of high-performance seating solutions. This role combines administration, client support, and logistics within a small, collaborative team. You'll gain hands-on experience managing orders, coordinating deliveries, and interacting directly with clients in a vibrant showroom environment.\n\nJob Title: German speaking Administration Manager / Assistant\n Job Type: Permanent / Full-time\n Location: Central London (3 days on-site in the showroom; Mondays and Fridays WFH once fully trained)\n Salary: £30,000 - £42,000 per year + bonus (team performance-based)\n\nAbout the Role:\n You will play a key part in supporting the UK operations, managing administrative tasks, overseeing order placement and logistics, and providing excellent customer service. This role is ideal for a detail-oriented, proactive professional who enjoys working in a small team and thrives in a fast-paced environment.\n\nKey Responsibilities:\n\nOrder Management: Process and manage client orders efficiently, liaising with internal teams and suppliers.\nLogistics Coordination: Schedule deliveries, track shipments, and ensure timely fulfilment.\nClient Interaction: Communicate with clients via phone, email, and in-person to provide outstanding service.\nAdministration & Reporting: Maintain records, update spreadsheets, and support operational reporting.\nTeam Collaboration: Work closely with a small team to ensure smooth operations and seamless client support.\nShowroom Support: Welcome clients and provide assistance with product enquiries and sales support.Candidate Requirements:\n\nFluent in German and English (written and spoken).\nProven experience in administration, order management and logistics.\nStrong proficiency in Excel, Word, and general office tools.\nComfortable working in a small team and interacting directly with clients.\nOrganised, proactive, and with a keen eye for detail.\nFlexible and adaptable to changing priorities

Asset Manager\n\nSalary: £37,000-£41,000\n\nLocation: Hayes\n\nPurpose of Role - Asset Manager\n\nThis is a high-impact role at the heart of our commercial operations. You will identify and secure new revenue opportunities through asset trading and solution projects, while also managing and optimising our global landing gear asset pool. Working closely with Sales, Procurement, and Fulfilment teams, you will play a pivotal role in driving profitability, managing key customer and supplier relationships, and ensuring assets are deployed efficiently across our global network.\n\nIf you thrive in a fast-paced, commercially focused environment and have the entrepreneurial mindset to spot opportunities and act on them - we want to hear from you.\n\nKey Responsibilities- Asset Manager\n\nDrive new revenue by identifying, pursuing and securing asset trading and solution project opportunities.\nManage and optimise the Landing Gear asset portfolio, including lease contracts with leasing companies.\nBuild and maintain strong relationships with airline customers and asset traders through regular engagement and proactive outreach.\nNegotiate and implement contracts for asset purchases, sales, leases and exchanges with both suppliers and customers.\nInitiate and manage asset solution projects, pro-actively balancing asset availability against demand.\nProvide market intelligence and asset availability transparency to support Sales and Procurement teams.\nProduce regular management reports on the financial performance of assigned Landing Gear asset types.\nEnsure compliance with aviation legislation and internal governance requirements.\nMaintain a full financial and operational overview of assigned product types, including KPIs and activity monitoring.\nContinuously develop your technical and commercial market knowledge and share insights across the team. \n\nSkills Required - Asset Manager\n\nConfident with speaking to potential clients\nStrong Excel skills\nGood attention to detail\nHungry to learn\nStrong communication skills\nStrong written skills\nAviation background desirable \n\nResponse Personnel, an independently owned company and experts in recruitment since 1997.\n\nSpecialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.\n\nFor information on other roles, we have available please call (phone number removed) for further details

Introduction \n\nSaab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.\n\nWhat you will be part of\n\nSaab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe.\n\nEmpowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.\n\nSaab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems.\n\nSaab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.\n\nPurpose of the Role\n\nThe QA Engineer is responsible for supporting the planning, design and execution of testing activities across software solutions, ensuring that features, configurations and integrations meet quality standards before deployment to customer environments.\n\nThe role works closely with development and test teams to ensure solutions are thoroughly tested, fit for purpose and ready for operational use within mission-critical environments.\n\nThis role will be operating as a subject matter expert (SMEs) within the telephony product area, supporting the development, integration and release of telephony capabilities.\n\nProduct Quality Ownership\n\nAct as the QA subject matter expert for telephony, providing guidance and support across development, testing and delivery activities\nTake ownership of quality for telephony features and integrations across the product lifecycle\nEngage from the requirements stage onwards to ensure features are clear, testable and aligned to user and operational needs\nWork closely with development teams to influence design decisions and ensure solutions are fit for purpose \n\nTest Environment Management\n\nDefine, maintain and support test environments for telephony features and integrations\nEnsure environments reflect real-world usage, integrations and operational scenarios \n\nTest Design & Execution\n\nCreate and maintain test scripts at product level, based on requirements and agreed designs\nLead testing at sprint and feature level, ensuring appropriate coverage of new features, enhancements and changes\nExecute testing throughout development and support consistent quality across releases \n\nRegression & Product Testing\n\nOwn and maintain regression test suites for telephony functionality\nEnsure regression testing is executed regularly to maintain stability across product changes\nSupport and coordinate product-level testing activities, including conformance and release testing across workstreams \n\nDelivery Support\n\nProvide QA support to new customer delivery projects where telephony is in scope\nEnsure product-level test coverage is effectively reused and extended for project phases including FAT, SIT, SAT, UAT and BCDR \n\nBy submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview

An exciting opportunity has arisen for an experienced Asset Manager to join a dynamic aviation environment near Heathrow Airport.\n\nThis role sits at the heart of commercial operations, driving revenue growth through asset trading, leasing, and innovative solution projects within the aircraft component sector.\n\nYou'll work cross-functionally with Sales, Procurement, and Fulfilment teams, providing critical market intelligence and ensuring optimal asset availability to support global MRO activities. This is a commercially focused, high-impact role with strong international exposure.\n\nRole: Asset Manager\n Location: Near Heathrow Airport, West London\n Shift: Office Hours, Monday to Friday - hybrid working\n Salary: £37,847 - £43,000\n \n Main responsibilities:\n\nDrive revenue generation through asset trading, leasing, and exchange activities\nManage and optimise a portfolio of aircraft component assets and lease agreements\nBuild and maintain strong relationships with airlines, suppliers, and asset traders\nNegotiate and implement commercial contracts for asset transactions\nIdentify and execute asset solution projects to align supply with demand\nCollaborate with internal teams to ensure efficient asset pipeline management\nMonitor asset pool performance, cost efficiency, and ROI\nProduce regular financial and operational reports on asset performance\nEnsure compliance with aviation regulations and internal processes\nActively contribute to process improvement and business excellence initiatives \n\nIdeal Candidate Profile: \n\nProven experience within aviation, ideally in asset management, engineering, or technical sales\nStrong commercial acumen with a track record of delivering revenue growth\nExperience within an MRO environment is highly advantageous\nConfident negotiator with experience managing contracts and supplier/customer relationships\nExcellent organisational and project management skills\nStrong communicator with the ability to influence stakeholders at all levels\nProactive, entrepreneurial mindset with a focus on identifying new opportunities\nEstablished network within the aviation sector is desirable\nDegree (or equivalent experience) in Aviation, Engineering, Asset Management, or related field\nFluent in English (additional languages beneficial)\nProficiency in Microsoft Office (SAP experience advantageous) \n\nAdditional Information\n\nHybrid working available\nOccasional international travel required\nMust already hold the right to live and work in the UK. No sponsorships can be provided now or in the future.\n If you are interested in applying for this position and you meet the requirements, please apply immediately.\n \n Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.\n \n Line Up Aviation is a recruitment agency

Our client is a food distribution business based in Hounslow seeking a dependable Customer Service Adviser to support our daily operations. This role is key in ensuring our customers receive excellent service, from handling enquiries to coordinating orders and deliveries. It suits someone who is organised, communicative, and committed to delivering a high standard of customer care.\n\nPay: £13.75 per hour\n\nKey Responsibilities:\n\n· Acting as the first point of contact for customer enquiries via phone and email\n\n· Processing customer orders accurately and efficiently\n\n· Liaising with the warehouse and delivery teams to ensure timely fulfilment\n\n· Resolving customer queries and issues in a professional and timely manner\n\n· Maintaining accurate customer records and updating internal systems\n\n· Supporting general administrative tasks as required\n\n· Ensuring clear and effective communication across teams and with customers at all times\n\n· Maintaining a high level of customer satisfaction\n\nAbout You:\n\n· Previous experience in a customer service or administrative role preferred\n\n· Strong communication skills, both written and verbal\n\n· Organised with the ability to manage multiple tasks in a fast-paced environment\n\n· A proactive and positive attitude with a problem-solving mindset\n\n· Strong attention to detail and accuracy\n\n· Flexible and adaptable to changing business needs and shift patterns\n\n· Able to work effectively both independently and as part of a team\n\nWorking Hours:\n\n· 3 on / 3 off rotating shift pattern\n\n· 8:00am - 8:00pm\n\n· Rotation as follows:\n\nWeek 1: Sunday to Tuesday on, Wednesday to Friday off\nWeek 2: Sunday to Tuesday off, Wednesday to Friday on· Flexibility is essential, as shift patterns and hours may change in line with business needs\n\nWhat We Offer:\n\n· Competitive hourly rate\n\n· A supportive and team-focused working environment\n\nDesirable Skills:\n\n· Experience using customer management or order processing systems\n\n· Knowledge of food distribution or logistics environments\n\nThe Best Connection is acting as an Employment Business in relation to this vacancy

Head of Business Development - Supply Chain Logistics\nCustomer and Unipart locations globally, as required\n£90,00 to £102,500 plus car / car allowance, 33 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme\n \nAbout the Job \nAs our Head of Business Development you will drive new business growth and profitability of the business in the sector – this is a hunting role. Responsible both for direct selling and developing existing accounts growth (with account leads) both in the UK and Internationally, you will ensure a competitive advantage is maintained through robust commercial arrangements.\n\nAs part of your key responsibilities you’ll:\n\nProspect, hunt, and hone targets through to tender and business wins – to meet or exceed set targets \nDevelop a strong matrix relationship and collaboration with all key stakeholders in the business in order to support success\nSupport development of the sector growth strategy identifying key segments and target customers to deliver the target growth \nImplement the sector business development plan and track success and failures for feedback and strategy evolution\nSupport the creation and evolution of the marketing plan, with the marketing team, with thoughts and ideas on initiatives and topics - social media plans, events and industry bodies \nBe an active ambassador of Unipart and the sector, in social media and taking part in podcasts, blogs, videos, posts in line with the marketing plan and supporting driving the Unipart brand and awareness \nAttend and drive events to ensure good leads from the events and a return on investment \nLead and drive effective tender responses challenging solutions, IT and costs appropriately to arrive at a solution and offer that meets the customer needs, within Unipart’s accepted parameters \nLead negotiations through tender processes, ensuring best practice and competitive advantage is maintained. \nDevelop and maintain strong relations with customers to ensure Unipart are included in tenders and opportunities \nLead and engender a culture of open communication, personal responsibility, and accountability in all those employed across the team. \nMaintain and use Unipart CRM, Hubspot, to drive performance and report on progress and results\nAbout You\nWe’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!\n\nProven sales expert in Supply Chain Logistics, with significant experience selling supply chain solutions in the forward/value add fulfilment and/or Reverse/Aftermarket Supply Chains\nDemonstrable capability of selling the value and benefits of end-to-end supply chain solutions, field engineering and Circular Economy solutions that can meet our customer’s sustainability targets \nA demonstrable sales professional that sells through a deep understanding of the sector\nWill inspire trust and respect\nWill provide strong direction with clear objectives\nAbility to lead effectively within a matrix structure where influencing is required at times rather than direct line management\nAdaptable and able to employ a consultative style or a more directive approach as necessary\nHighly articulate and able to easily translate and communicate complex messages \nConfident, clear and concise communicator at all levels, with strong and engaging presentation skills\nOur recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.\n \nREF-(Apply online only)

Introduction \n\nSaab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.\n\nWhat you will be part of\n\nSaab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe.\n\nEmpowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.\n\nSaab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems.\n\nSaab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.\n\nThe Role:\n\nThis position will be working on new customer implementations or new product delivery projects, with accountability for testing across the full project lifecycle.\n\nProject Test Leadership\n\nProvide overall test oversight for assigned delivery projects\nDefine and implement the project test strategy aligned to delivery timelines and milestones\nCreate and maintain test plans for all phases (e.g. SIT, FAT, SAT, UAT, BCDR)\nProduce and manage test schedules\nEnsure testing is integrated throughout the delivery lifecycle and not treated as a standalone phase \n\nEarly Lifecycle Involvement\n\nEngage from the requirements stage onwards, ensuring features are clearly defined, testable and aligned to user and operational needs\nReview and challenge requirements and designs to identify gaps, ambiguity and risks early\nEnsure key non-functional requirements (e.g. performance, usability, resilience) are considered before development begins\nFeed identified risks, dependencies and constraints into project planning \n\nTest Environment & Readiness\n\nDefine test environment requirements for each phase\nPlan and lead Test Readiness Reviews (TRR) and Test Wash-Up Reviews (TWR) \n\nTest Delivery Oversight\n\nOversee and support test script creation at both project level and sprint/feature level\nOversee test execution across all phases, including testing during development\nEnsure regression testing is maintained and executed regularly throughout delivery \n\nDefect & Quality Management\n\nCoordinate defect management across all test phases\nTrack and report on progress, including completion, status and velocity \n\nReporting & Closure\n\nProduce test phase closure reports with a clear view of quality and risks\nProvide stakeholders with confidence in system readiness for release \n\nBy submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview