Customer outcomes manager jobs in United Kingdom

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? Field Sales Representative (AFH) Location: Bermondsey Contract Type: Permanent About Your Role As a Field Sales Representative, you will report to a local Field Sales Manager and deliver sales targets within an existing customer base by maintaining ongoing relationships and creating new business opportunities whilst becoming an expert in the soft drinks category. The customers you will be interacting with will vary by location, but typically include a mixture of independent convenience stores, licensed pubs, bars, restaurants and cafes. You will focus on promoting brands and solutions that align with business objectives. LET’S TALK ABOUT YOU! • We provide comprehensive training along with all the tools and support you need to succeed. While previous sales experience is beneficial, it isn’t essential. We’re looking for someone who works well within a team, enjoys staying active, and thrives in a practical, hands‑on role., • You would need a UK driving license or equivalent, eligibility to work in the UK, and living within a 60 minute commute from the location of the role are also essential., • Influencing and negotiation skills, experience driving positive outcomes with customers and securing sales through commercial, fact-based conversations., • Experience with manual handling of products, point of sale and/or equipment in a fast-paced environment., • Proficiency in using digital technologies, such as iPhone and iPad, to support sales activities, communication, and reporting., • Strong ability to independently manage your workload and schedule while meeting key targets., • Ability to grow business through digital engagement, using technology to enhance customer relationships and drive sales., • Excellent prioritisation skills, ensuring efficiency and managing multiple tasks effectively. WHAT’S IN IT FOR YOU? In return for your commitment, in this role you will receive a base salary of £30,221 plus a bonus of up to £8,000 (OTE) and the following benefits: • Company car and fuel card, • iPad and iPhone for use with this role, • Pension plan and share plan, • 2 Paid Volunteering days per year, • 25 days holiday + bank holidays, • Flexible benefits include the ability to buy and sell annual leave, discounts scheme etc, • Leading-edge in-house training and development, • Development opportunities and fantastic local management teams to help support your career path WHY CHOOSE US FOR YOUR NEXT ROLE? We have an amazing culture at CCEP; to find out more make sure you check out the people stories on our website ___ The closing date for applications is 23/04/26. We reserve the right to close this advertisement early if we receive a high volume of applications. To ensure you are considered for this role, we encourage you to apply as soon as possible. We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to ___ We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do * Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities * Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. * Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value * Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users * Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience * Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders * Excellent communication skills, able to engage, influence and inspire * Deep understanding of data applications * An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you’ll do * Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes * Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them * Be passionate about how consumer credit works so that you can disrupt it from the inside out * Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value * Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience working within a regulated industry with demonstrable in market results * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering * Excellent communication skills, able to engage, influence and inspire * Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren’t just looking for someone to "manage" a process — we need someone who’ll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you’ll need to be passionate about technology, data, product and process excellence. You’ll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects’ experiences and our risk & control frameworks. What you’ll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you’ll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: * Strategic Review: You’ll analyse control metrics, looking for friction or control failures that drive risk or customer pain. * Product Partnership: You’ll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You’ll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. * Deep Dive & Design: You’ll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. * Control Testing: You’ll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You’ll Drive: * Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. * Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. * Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. * Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we’re looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. * You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. * You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. * You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. * You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. * You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Job Description About the role We’re looking for a dynamic Business Development & Relationship Manager (BDRM) to lead growth across the South East. Our South East spans Lincoln to London and Kent to Portsmouth This is a strategic BD role where you’ll identify demand, build trusted partnerships with commissioners, and shape opportunities into services that can be delivered successfully. You’ll own the full journey — from pipeline development through to mobilisation and occupancy — ensuring services are not only won, but set up to succeed. Why this role stands out End-to-end ownershipYou own the full lifecycle — from identifying opportunity and shaping solutions through to conversion, mobilisation and long-term success. You can win and deliverWith support from Assessment, Operations, Quality, Finance, PBS and Marketing, you have the infrastructure to deliver what you win — not just sell it. Real impact, not just growthThis is about developing safe, sustainable services — not chasing volume. Scale with influenceWith 30+ years’ experience and national reach, Lifeways gives you the platform to operate with credibility and at pace. Disciplined growthWe focus on the right opportunities — ensuring what we win is appropriate, deliverable and sustainable. What you’ll focus on • Developing and owning a high-quality pipeline of opportunities, • Building strong relationships with commissioners, NHS and local authorities, • Shaping commercially viable, outcome-led service models, • Leading opportunities through conversion, mobilisation and occupancy, • Working cross-functionally with Operations, Assessment, Quality, Finance and HR to ensure services are deliverable and sustainable What you’ll bring You’re a proven Business Development professional who: • Has experience identifying, shaping and converting new business opportunities, • Builds strong relationships with senior stakeholders and commissioners, • Understands the link between commercial success and operational delivery, • Is motivated by impact and credibility — not just numbers Why join Lifeways At Lifeways, families are partners, not observers. We are investing in our people, systems and services to strengthen quality, improve outcomes and build sustainable models of care. We also recognise our journey — and are committed to continually improving how we align growth, assessment and delivery to ensure what we promise is what we deliver. For Business Development professionals, that means representing an organisation that is not only ambitious — but increasingly credible in the market. This is growth with purpose. #LI-SV1

We're looking for a Senior Site Manager to join our Grand Union Place team based in East London. \n Location: Rainham, East London Hours: 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us. \n We are unable to offer certificates of sponsorship to any candidates in this role. \n Join our Kier Places team as a Senior Site Manager on an exciting refurbishment project at Grand Union Place. This role involves overseeing the replacement of roofs and associated works across numerous blocks in an East London estate, forming part of our 15-year contract with L&Q for the Major Works Improvement Programme. You'll play a vital role in delivering high-quality construction projects safely, on time, and to budget, whilst ensuring excellent customer satisfaction. \n What will you be responsible for? \n As a Senior Site Manager, you'll be working within the construction operations team, supporting them in delivering projects safely and to the highest standards. Your day to day will include: \n\n • Leading the day-to-day construction activities, including procurement, installation, and commissioning\n, • Managing and motivating site operational staff to achieve project goals\n, • Ensuring compliance with health, safety, and environmental policies and procedures\n, • Building and maintaining strong relationships with clients, subcontractors, suppliers, and stakeholders\n, • You hold a CSCS card and SMSTS qualification\n, • You have demonstrated experience in a site management role within the construction industry\n, • You're an excellent communicator who can build relationships at all levels\n, • You have a strong understanding of construction methods, health and safety management, and risk management\n

The Brokerage Manager will need to lead a team responsible for delivering high-quality, person-centred brokerage. This involves: ? Matching individuals with appropriate services, ensuring value for money, and monitoring service quality. ? Managing and developing a team to deliver efficient and effective services. ? Contributing to the development of the council's social care strategy and operational plans. ? Ensuring effective financial management and maximizing resources. ? Building strong relationships with service users, providers, and other stakeholders. ? Monitoring performance, identifying areas for improvement, and implementing necessary changes. Integrated service development and delivery is informed by client, partner and stakeholder views, latest thinking, good practice and legislative requirements. Corporate strategies are effectively implemented within area of responsibility. Service delivers excellent customer service. Manage responses to complex professional or politically sensitive issues within the area of responsibility. Customer outcomes are clearly understood and specified. Services / goods are delivered on time, to budget and standards agreed. Opportunities to improve delivery / capacity of provision are proactively identified and actioned. Suppliers and supply chains are resilient and adaptable to meet changing needs. Expected operational efficiencies are realised. Lead, motivate and develop staff to create and maintain a highly competent and participative workforce. The team is highly competent, effective, motivated and outcomes focussed. Any required recruitment, induction, development, performance reviews, employee relations and all HR processes and planning is completed to the required standards and timescales. Effective team meetings take place to required timescales. Identify, secure, deploy and manage the resources necessary for the professional service area to meet or exceed its objectives. Resources including equipment, people, and systems are utilised optimally and efficiently. Value for money is maximised. Appropriate safeguarding training is provided. Manage and advise on risks and issues affecting Council service areas. Business threatening situations are recognised, planned for and managed or escalated as appropriate. Systems and governance are in place to and respond promptly to critical events. Continuous service is provided. Ensure the successful implementation of health and safety legislation, policies and practices. Risks to staff and others are assessed and managed. Suitable health and safety instruction and training are provided. There is a safe working environment. To oversee the day-to-day delivery of quality commissioned care services for the client group(s), manage operational relationships with providers effectively and escalate issues appropriately. Systems and monitoring information are used effectively to manage and improve the day-to-day quality of commissioned care. Effective contract and market management is supported. Productive working relationships are established with providers. Providers report positive relationships with the team. To proactively support quality assurance and information quality across the service, taking a lead on relevant areas as required. Social work teams understand the requirements for support plans and practice for cases passed to the Brokerage function. Information entered on to social care and financial systems contain accurate information. Peer reviews and other service improvement initiatives are effectively supported. Contribute to the successful delivery of the brokerage transformation programme to make improvements to the efficiency and effectiveness of the brokerage service. Working with the transformation team and other change practitioners to identify and steer improvements to the brokerage service. Review and develop RAID logs that provide information to Management Board and Members on the current and projected risk position for the key strategic programmes and projects Actively contribute to the successful delivery of the vision for Waltham Forest and work with colleagues to continuously innovate the wider service. Opportunities for collaboration are identified & acted on. Excellent relationships with peers are developed and maintained. Knowledge, Skills and Experience ? Must have direct experience of managing complex business change projects, programmes and portfolios. ? Experience of building excellent relationships with senior managers and Members, with a view to ensuring that corporate visions and priorities are delivered and that an excellent customer service is experiences by those stakeholders. ? Experience of detailed resource management and success in implementing new resourcing approaches ? Experience of managing a mixed and varied workload of conflicting priorities responding effectively to the needs of all customers. ? Knowledge and experience of commissioning and procurement processes and frameworks for analysing, understanding and developing supplier markets and how this can be applied to social care services. ? Experience and a proven track record of successful negotiation ideally within a public sector environment and experience of supplier relationship management and supplier / market development ? A good understanding of the health and social care needs young people, older people and people with physical and learning disabilities, and the role of brokering services to meet identified needs ? Significant understanding of and experience in working with the defined client group(s), including the issues affecting service users, carers and families, legislative and policy drivers, good practice and innovation Indicative Qualifications Educated to degree standard or equivalent.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Single Homeless Person Service in London. Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017,to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, eviction processes, and tenants' rights. You will also have a good understanding of welfare benefits legislation and health and safety, alongside experience addressing the causes of homelessness and developing effective interventions with service users. Comfortable working in a target-driven environment, you will be highly organised, able to manage a busy caseload, prioritise competing demands, and meet deadlines while maintaining high-quality outcomes. You will be a strong communicator with excellent relationship-building skills, able to work collaboratively with colleagues, partners, and the wider community. A proactive, solution-focused approach is essential, along with the ability to work independently with a high degree of responsibility and autonomy. You will be confident using IT systems and databases, maintaining accurate case records and reporting. With a strong work ethic, customer-focused mindset, and a genuine commitment to making a difference, you will thrive in a fast-paced, outcome-focused environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We have an opportunity for a Contracts Manager - Heating and Ventilation to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. The Role: Your responsibilities will include: • Lead and manage contracts for heating plant, mechanical ventilation, and heat networks, ensuring full compliance with all statutory and regulatory requirements., • Monitor contractor performance against specifications and KPIs, chair review meetings, and drive service improvements where required., • Oversee budgets, forecasting, spend control, and authorise payments and variations to ensure value for money., • Act as the key point of contact for contractors, residents, and stakeholders, resolving operational issues and keeping customers informed., • Analyse repairs trends to inform planned works and continuous improvement initiatives., • Support procurement exercises and ensure contracts align with organisational requirements., • Oversee third-party audit programmes and maintain accurate compliance records from inception to closure., • Investigate incidents and complaints, embedding lessons learned and promoting a strong culture of safety and compliance., • Build effective working relationships across teams and partners to deliver safe, timely, and customer-focused outcomes. To be successful in this role you'll need: Essential: • Level 3 NVQ Diploma in Gas Maintenance and Repair (or equivalent experience)., • Strong technical knowledge of heating and ventilation systems, gas safety, and commercial contract management., • Sound understanding of current legislation and regulations, including Gas Safety Regulations 1998, Health & Safety legislation, CDM, and relevant building regulations., • Experience managing third-party contractors and delivering large-scale gas testing programmes., • Proven ability to manage budgets, forecast spend, and deliver value for money while mitigating risk., • Confident communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally., • Ability to maintain accurate compliance and project records from inception to completion., • Good working knowledge of Microsoft Office (Word, Excel, Outlook)., • Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines., • A collaborative approach, high level of integrity, and commitment to continuous professional development., • Willingness to be office-based and travel between sites as required. Desirable: • Experience within Social Housing or a large, complex Housing Association., • Commercial Gas qualifications and Gas Safe registration, with evidence of continued CPD., • Unvented cylinder qualification., • SMSTS, IOSH Managing Safely, or NEBOSH General Certificate

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Single Homeless Person Service in London. Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017,to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, eviction processes, and tenants' rights. You will also have a good understanding of welfare benefits legislation and health and safety, alongside experience addressing the causes of homelessness and developing effective interventions with service users. Comfortable working in a target-driven environment, you will be highly organised, able to manage a busy caseload, prioritise competing demands, and meet deadlines while maintaining high-quality outcomes. You will be a strong communicator with excellent relationship-building skills, able to work collaboratively with colleagues, partners, and the wider community. A proactive, solution-focused approach is essential, along with the ability to work independently with a high degree of responsibility and autonomy. You will be confident using IT systems and databases, maintaining accurate case records and reporting. With a strong work ethic, customer-focused mindset, and a genuine commitment to making a difference, you will thrive in a fast-paced, outcome-focused environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered

Product Lead – Finance and Commercial • £71,121 per annum + public sector pension and other benefits Day-to-day of the role: • Act as the primary point of contact for stakeholders, ensuring clear communication and alignment on product vision and progress., • Manage and support a team of functional SMEs to deliver outcomes set against your product roadmap., • Collaborate extensively with peers across the organisation to ensure a consistent approach., • Define and prioritise product features through extensive collaboration and negotiation, supported by outcomes and value., • Analyse data and customer feedback to identify pain points and drive improvements that enhance user experience and achieve desired outcomes., • Document and present technology proposals/recommendations to senior stakeholders, outlining clear benefits and costs., • Proven experience as a product manager or owner, preferably within an internal product space., • Minimum of 3 years in Finance and Commercial solutions., • Familiarity with SaaS-based solutions like Oracle Cloud Financials and Sourcing., • Strong project management skills in technology development and implementations., • Experience managing a small team, providing clear direction and support., • Capable of shaping product strategy and delivery capabilities., • Knowledge of public sector shared services and the challenges they face. 27 days of annual leave (rising to 33 in 5 years), 20%+ pension contributions + others. In the first instance, please submit your CV.

A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE £26.81 Umbrella £35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice

Join Our Dynamic Team as a Development Project Manager! Are you ready to lead and manage high-impact development projects? We are seeking a talented Development Project Manager to join our innovative team within the Watkin Jones Group Delivery function. As the Development Project Manager, you will spearhead the delivery of residential development schemes, both self-build and 3rd party projects. Your expertise will guide projects through the full lifecycle—from risk assessment and program management to cost control and design oversight. Reporting to the Development Project Director, you’ll act as the crucial link between Investment & Development, the Watkin Jones Construction Team, third-party contractors, external consultants, and clients. Key Responsibilities: You will lead and manage development projects in alignment with the agreed RACI, ensuring that schemes are delivered on time and within budget, meeting the necessary quality standards. This includes overseeing all project milestones, coordinating the activities of third-party consultants and contractors, and managing their appointments. You will be responsible for presenting progress reports and challenging processes to ensure value for money, while closely monitoring the performance of professional teams and contractors. A crucial aspect of this role is managing projects from RIBA stage 3 to 7, ensuring smooth transitions and efficient delivery across all phases of development. You will also ensure that all legal due diligence and compliance requirements are met for each development project. Core Objectives: In this role, you will bring extensive experience in delivering residential developments, including Purpose Built Student Accommodation and Build-to-Rent projects. You will be experienced in the post-planning consent processes, managing the project delivery from planning approval through to completion. Problem-solving will be central to your approach, ensuring that complex challenges are resolved efficiently, and high-quality outcomes are achieved. Qualifications: What we need from you: • Proven experience in project management within the construction or development sector., • Strong leadership and communication skills., • Ability to manage multiple stakeholders and drive projects to successful completion. At Watkin Jones, we believe in investing in our people. Here’s what we offer: Rewards: Discretionary annual bonus, cash paid health plan, life insurance, and more. Professional Growth: A pivotal role within a forward-thinking organisation and the opportunity to work on diverse and exciting projects. Work-Life Balance: 25 days of annual leave (increasing with tenure), agile approach to work and discounted gym memberships. Benefits: Company car or allowance, exclusive shopping discounts, and a contributory pension scheme. About Us: Watkin Jones was established in 1791 and has been building homes since 1927. More recently, we listed on the AIM market in 2016 with a market cap of £255m (current market cap c. £550m). In FY2020 we generated gross revenue of £354m and a Gross Profit of £75.9m. Our position in the market is based on a ‘capital light’ model, where we typically work with institutional forward funders. Watkin Jones’ success to date has been based on our emphasis on building relationships of trust, our customer focus and our forward-thinking structure. Our intention is to create the future of living, which to us means high quality rental homes, community focus and sustainably driven development. Apply Now: If you have a passion for delivering high-quality developments and the skills to navigate complex projects from planning through completion, we want to hear from you!

Hexagon Group is delighted to be partnering with a leading property management organisation to recruit a Technical Services Manager, responsible for overseeing technical operations at a truly iconic destination in Central London. This is an exciting opportunity to join a market-leading business with a strong track record of developing and promoting its employees, and a portfolio of highly prestigious assets. The salary on offer is £75,000 - £80,000, depending on experience, alongside a generous benefits package. As Technical Services Manager, you will work closely with the property operations team in the day-to-day management of the building, with a primary focus on delivering best-in-class technical services while maintaining exceptional levels of customer service for both tenants and the client. You will be responsible for managing on-site hard services partners, closely monitoring performance to ensure consistently high standards. The role will see you take the lead on energy efficiency and sustainability initiatives, overseeing energy performance and implementing innovative solutions that drive both environmental and cost-saving outcomes. Working collaboratively with tenants and the client, you will handle queries in a professional and timely manner, while utilising technical specifications to support long-term asset management and overseeing the planned preventative maintenance schedule. A proactive approach is essential, particularly in responding to reactive issues and liaising with contractors to ensure swift resolution. You will also support the production of service charge budgets alongside the property management team, monitor and report on health and safety across the estate, and ensure full statutory compliance at all times. In addition, you will liaise with internal and external stakeholders on project work and act as an emergency point of contact when required. The successful candidate will have a strong mechanical and electrical background, ideally supported by an HNC, HND, Degree or Master's qualification in Building Services, Mechanical or Electrical disciplines. You will bring proven experience managing technical services within a large, multi-tenanted commercial asset or high-footfall estate, alongside a broad understanding of technical FM operations. A solid grasp of statutory compliance is essential, as is experience auditing third-party suppliers to ensure service excellence. Strong communication skills are key, with the ability to build and maintain effective working relationships with both clients and colleagues. Our client is keen to begin interviews as soon as possible, so please don't hesitate to apply with a copy of your CV.

Job Title: Retrofit Project Manager Location: National UK Wide role with travel and overnight stays required Salary: Competitive Job Type: Full time, Permanent Working Hours: Monday to Friday, 08:30-17:00 (flexibility required) At Boon Edam, we design, manufacture, and maintain high-quality entrance systems-from revolving doors and security doors to innovative speed gates. We support our customers at every stage of the process, from specifying the right product to installation, maintenance, and ongoing support. About the Role: Are you driven to take ownership of complex retrofit projects and see them delivered safely, accurately and right first time? We're looking for a Retrofit Project Manager to lead end-to-end project delivery, ensuring high standards, strong commercial control and confidence in execution across live customer sites. Key Responsibilities: As a Project Manager, you will take full ownership of retrofit and upgrade projects, managing delivery from order through to completion. You'll be hands-on, visible on site, and accountable for ensuring projects are delivered safely, commercially and right first time. Your responsibilities will include: • Managing retrofit and upgrade projects from pre-order technical support through to final handover, • Delivering projects on time, within budget and to agreed commercial terms, • Overseeing site activity and supporting installation technicians to deliver high-quality outcomes, • Managing snagging, variations and project close-out, • Acting as the main point of contact for customers, clearly managing scope, expectations and timelines, • Ensuring customer site readiness requirements are identified and fulfilled, • Coordinating closely with Sales, Service, Supply Chain and manufacturing teams to ensure smooth project progression, • Managing technical documentation, drawings, specifications and approvals, • Ensuring all Health & Safety documentation is prepared, implemented and maintained correctly What skills and experience are required to perform this role? • Proven experience delivering retrofit, upgrade or construction-related projects or relevant experience with Boon Edam products and EN16005 and EN17352 legislation., • Strong commercial awareness, with the ability to manage costs, margins, variations and change control., • Ability to interpret technical drawings, specifications and scopes of work in a site-based environment., • Excellent communication and organisational skills, with experience managing customers and multiple stakeholders., • Strong knowledge of Health & Safety requirements within live or operational site environments., • Full, clean UK driving licence and valid passport, with flexibility to travel and stay away from home when required., • Company Car, • A friendly and inclusive working environment, • 23 days annual leave plus 8 public bank holidays, • Annual leave increases with the length of service, • Your birthday off, • Life insurance of four times your basic salary, • Company Pension scheme after 3 months of service with 9% employer contributions, • Membership to a Healthcare or Cash Plan scheme after probation, • Internal training and career development programmes. Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before the closing date on Friday 22nd May 2026. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS, and BPSS Check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process. No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Retrofit Project Management, Retrofit Project Administrator, Construction Project Manager, Retrofit Project Planning, Construction Project Coordinator, Retrofit Site Manager may also be considered for this role.

Azure Integration & Automation Manager (API Expert)Watford (2-3 days per week)£90000 + Package.This role cannot offer visa sponsorship Your new companyI am working exclusively with a major UK construction business delivering complex programmes that have a real impact on the UK's infrastructure and wider economy. They are investing heavily in technology as a core enabler of future growth, with a clear focus on cloud, automation and modern architecture.As part of this transformation, they are building a truly enterprise level integration capability and need an experienced Azure Integration & Automation Manager. This is not about maintaining legacy interfaces. It is about defining how the organisation connects systems, enables data flow and automates business processes for the future. There is strong senior backing, real funding and the opportunity to shape something meaningful from an early stage.Your new roleThis is a high impact leadership role sitting at the centre of architecture, engineering and business change. You will take ownership of the integration and API capability across the organisation, shaping both the strategy and how it is delivered in practice.You will define what good looks like when it comes to API design, lifecycle management and governance, while establishing a clear and scalable approach to integration that supports long term agility. Working closely with architects and senior stakeholders, you will translate strategic direction into an operating model that delivers real outcomes, whether that is enabling automation, improving reuse or reducing complexity.The role combines strategic ownership with hands on technical credibility. You will act as the organisation's subject matter expert in Azure API Management, guiding design decisions, influencing engineering teams and ensuring consistency in how integration is approached. Alongside this, you will oversee delivery through a mix of internal capability and specialist partners, shaping a service that operates with a product mindset and clear roadmap.It is a role where you can genuinely leave a mark, both in terms of technical direction and how integration is positioned as a critical enabler across the wider business. What you'll need to succeedYou will be an expert with Microsoft Azure with experience across enterprise integration, APIs and automation. You are comfortable operating at both a technical and strategic level, able to engage architects and engineers in detail while also influencing senior stakeholders and communicating clearly to non technical audiences.A strong grounding in Azure API Management and API lifecycle design is important, alongside a good understanding of modern architectural approaches such as API led and event driven design. You will have experience simplifying integration landscapes, promoting reuse and establishing standards that scale across complex environments.You will also be comfortable working within a multi supplier model, managing partners and ensuring delivery meets expectations, while maintaining a clear view of the longer term direction.Above all, you will combine technical credibility with the ability to lead, influence and shape how integration is done properly within a large organisation. What you'll get in returnYou'll receive a competitive corporate benefits package including bonus scheme, great pension scheme, life assurance and financial wellbeing tools. This is an opportunity to take ownership of a genuinely strategic capability within a well-respected organisation that is investing heavily in its technology function. You will have the backing to define the direction, the scope to implement change and the visibility to make an impact at a senior level. What you need to do nowAt Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology.To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Senior Business Director on . Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Area Tenancy Manager \n\nBrent – Hybrid \n\n£29.51ph\n\nJob Purpose: \n\nTo directly manage a housing portfolio, delivering and coordinating all aspects of high quality, visible and accessible tenancy service, achieving targets and contributing towards high levels of tenant satisfaction.\nTo manage tenancies, end to end, let to re-let, taking full ownership of the tenant’s journey and ensuring all tenants have access to financial inclusion and support, are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes.\nTo take initiative in complex cases, drive successful outcomes that benefit the tenant and have a commercial mindset whilst ensuring all statutory and regulatory obligations as a landlord are reflected in your daily duties.\nPrincipal Accountabilities and Responsibilities:\n\nTo be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of tenancy management and tenant requests, ensuring that expectations are managed\nWork collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless ‘one team’ landlord service. This will include setting up and managing professionals’ meetings and action plans as needed for complex issues.\nResponsible for keeping all residents’ records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same.\nTo undertake a proactive approach to tenancy management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements.\nTo find out more information please contact (url removed)\n Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

The Role Our client, a large Managed Service Provider, is looking for an experienced Account Manager to drive revenue growth within a defined customer base, selling a full portfolio of IT services. You’ll take ownership of a key account, developing long-term relationships while identifying and delivering new business opportunities.What’s in it for you? • Competitive base salary + OTE + car allowance/company car, • Comprehensive benefits package + flexible benefits scheme, • Hybrid working model, • Career development and ongoing learning opportunities, • Opportunity to join a large and renowned IT company, • Inclusive, collaborative culture with strong internal supportResponsibilities, • Develop and grow revenue and margin within an assigned account, • Identify and qualify new sales opportunities aligned to customer strategy, • Build and execute account plans to maximise growth, • Lead and coordinate external partners on sales opportunities, • Strengthen relationships with customers, vendors, and partners, • Work closely with solution specialists to deliver tailored propositions, • Maintain accurate pipeline management, forecasting, and CRM data, • Drive a balanced mix of product and services salesCandidate Requirements, • Experience selling IT consulting, professional, or managed services and solutions, • Track record of delivering growth within defined accounts, • Strong commercial acumen and negotiation skills, • Ability to engage and influence stakeholders up to CxO level, • Strong understanding of aligning technology solutions to business outcomes

Role Mission To support customer outcomes by making deep, hands-on Microsoft centric expertise available to customers and internal teams across hybrid identity, security and endpoint management. This includes Windows Active Directory and integration with Microsoft Entra ID, unified security operations with Microsoft Defender XDR and Microsoft Sentinel, and modern endpoint and device management with Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), providing practical guidance, design assurance and implementation support where needed. Objectives & Key Results Deliver consulting-grade architecture assurance and outcomes for customers • Provide high-quality architecture reviews and design assurance for complex customer opportunities and deliveries, highlighting risks, trade-offs and pragmatic options, • Produce clear customer-facing technical outputs (e.g., current-state assessments, target-state architectures, and phased roadmaps) that accelerate decision-making Technical Leadership & Delivery • Serve as a senior technical expert within the Office of the CTO, providing hands-on technical depth and assurance in support of the UK CTO, • Technological Curiosity: Naturally curious, proactively explores how new and existing technologies work, experiments safely, and shares what they learn, • Hands-On Mindset: Enjoys being “on the keyboard” solving technical challenges, • Customer Engagement: Exceptional presence and clarity when engaging with customers, • Influence Without Authority: Guides teams through expertise and collaboration, not hierarchy, • Clear Communicator: Able to articulate complex problems simply and confidently, • Calm & Composed: Operates effectively in high-pressure or ambiguous situations, • Ownership & Accountability: Takes responsibility for delivering high-quality outcomes, • Continuous Improvement: Always seeking ways to enhance technical and engineering quality, security and efficiency, • Strong architectural capability across Microsoft Azure and core Microsoft cloud services, • Proficiency in security technologies, frameworks, and secure architecture patterns (including Microsoft Defender XDR and Microsoft Sentinel), • Strong expertise in Windows Active Directory and hybrid identity integration with Microsoft Entra ID, • Experience with modern endpoint and device management and configuration management, including Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), • Hands-on capability in automation, IaC, CI/CD, scripting and platform engineering, • Experience with distributed systems or modern application architectures

Senior Product Manager £90,000 - £105,000 + bonus Remote - Candidates need to be based in the United Kingdom This is a high-impact opportunity for a Senior Product Manager to take ownership of an AI-led product at a critical stage of growth. You will play a central role in shaping product strategy, leading go-to-market execution, and ensuring cutting-edge technology delivers real commercial and customer value. The Company They are a fast-growing, venture-backed technology organisation building AI-powered products that solve complex, real-world problems. Operating at the intersection of data, AI, and scientific innovation, they work with highly skilled technical and domain experts in a collaborative, low-ego environment. Their products are already delivering measurable impact, with ambitious plans for scale and market expansion. The Role • Own the end-to-end product lifecycle for an AI-driven product, from strategy through to launch and scale., • Lead go-to-market strategy, including positioning, messaging, and successful product launches., • Translate customer, market, and commercial insights into a clear and prioritised product roadmap., • Partner closely with engineering, data science, sales, marketing, and customer teams to drive adoption and growth., • Act as a senior voice on product direction, balancing near-term commercial outcomes with long-term product vision., • Ensure product decisions are data-led and aligned to measurable business impact. Your Skills and Experience • Proven experience taking AI or advanced data products to market., • Strong ownership of go-to-market strategy, including launch planning and commercial enablement., • Senior-level product management capability, with confidence operating in complex, evolving environments., • Ability to communicate clearly with both technical and non-technical stakeholders., • Experience within life sciences, healthcare, biotech, or a related scientific domain is highly advantageous., • A strategic, outcome-focused mindset with strong commercial awareness. What They Offer • Competitive salary and benefits package., • Flexible working, with London or UK remote options., • The chance to shape and scale a high-impact AI product with real-world outcomes., • Clear scope for progression and influence as the product and business grow., • Collaboration with highly skilled teams across data, AI, and scientific domains. How to Apply If you are a Senior Product Manager with experience launching AI products and leading go-to-market strategy, this is an excellent opportunity to make a lasting impact. Send your CV or apply below. Please note we cannot offer sponsorship for this position

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values. £40,000.00 per annum, working 40 hours per week.Our benefits include: • Annual leave increasing up to 30 days with length of service, • Free DBS We embrace diversity in all its forms and are proud to employ a workforce that reflects the communities we serve. We are committed to creating inclusive environments where both colleagues and the people we support can thrive. The Opportunity This is a rewarding opportunity for an experienced and values-driven Service Manager to lead a specialist accommodation-based service supporting up to 15 women and children fleeing domestic abuse. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Service Leadership and Operational Management Knowledge and Experience • Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

HR Product Lead – Oracle Product Lead, Human Resources, SaaS, Oracle ERP HCM Cloud, Oracle EBS, Oracle ERP, Oracle Fusion, PeopleSoft, Product management, HR Systems, Stakeholder engagement, Product roadmap, End-to-end services. • £71,121 per annum + public sector pension and other benefits Day-to-Day of the Role: • Act as the primary point of contact for stakeholders, ensuring clear communication and alignment on the product vision and progress., • Manage and support a team of product analysts who are subject matter experts, capable of making functional changes and working with third parties to deliver outcomes., • Collaborate extensively with the Head of Product and other product teams to create and maintain a Product roadmap., • Engage with stakeholders and SMEs to understand needs, assess priorities, and allocate resources effectively., • Define and prioritise product features through extensive collaboration, negotiation, and supported by data-driven outcomes., • Analyse customer feedback and other data to identify pain points and drive improvements that enhance user experience and achieve desired outcomes., • Document and present technology proposals/recommendations to the Head of Product, outlining clear benefits and costs., • Minimum of 5 years in product management or functional experience, with at least 2 years within HR Systems., • Experience as a product manager, functional lead, or owner, preferably within an internal product space., • Strong understanding of SaaS-based solutions, particularly Oracle ERP HCM Cloud., • Public sector experience is desirable, with policing experience being a plus., • Proven ability to manage small teams, providing clear direction, support, and resolution., • Experience in project management of technology development and implementations., • Knowledge of shaping product strategy and delivery capabilities. 27 days of annual leave (rising to 33 in 5 years), 20%+ pension contributions + others. In the first instance, please submit your CV.

A Housing Association is currently looking for a Right to buy Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE £26.81 Umbrella £35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice

SENIOR ENGAGEMENT MANAGER LONDON/LEEDS/HYBRID UP TO £120,000 This is a senior, high impact role for an analytics consulting leader who wants to shape a growing advisory capability rather than step into a fixed, plug and play position. You will sit at the centre of complex client engagements, combining strategic problem solving, senior stakeholder leadership, and hands on delivery to drive measurable commercial outcomes. ROLES AND RESPONSIBILITIES: The Senior Engagement Manager will: • Lead complex, analytics driven consulting engagements from problem definition through to value realisation., • Act as the primary senior client contact, building trusted relationships and guiding executive decision making., • Shape analytical approaches across modelling, experimentation, business analytics, and insight activation., • Oversee multi workstream delivery teams, setting quality standards, governance, and delivery cadence., • Drive commercial growth through opportunity identification, proposal development, and account expansion., • Contribute to practice building through reusable assets, delivery frameworks, and thought leadership. The ideal candidate will have the following skills and experience: • Strong commercial experience leading analytics or data consulting engagements within financial services., • Proven ability to translate complex analysis into clear, actionable business outcomes., • Deep understanding of areas such as credit risk, portfolio management, fraud, pricing, or customer analytics., • Confidence operating with senior stakeholders, including executive and board level audiences., • Commercial acumen across scoping, pricing, and managing profitable consulting engagements., • Familiarity with modern data environments, analytical tools, and visualisation platforms. APPLY BELOW!

My market leading Client is urgently recruiting for a commercially focused Product Lead / Manager, ideally with experience of Artificial Intelligence to drive the success of their products. This role will play a critical part in ensuring their products meet user needs while delivering measurable business and financial value. A tech /Artificial Intelligence background would be a significant advantage, enabling the successful candidate to act as a trusted partner across Product, Digital, Finance, and Delivery teams. Key Responsibilities * Act as a voice of the customer and the business. Fundamentally, the Product Lead / Manager is a business partner for their specific product(s), ensuring alignment between user needs and commercial objectives. * Serve as a gatekeeper of scope, ensuring focus is maintained and that only value-driven work is delivered. * Align the product vision and roadmap to support user needs, strategic priorities, and financial outcomes. * Monitor product performance, identifying opportunities for improvement and defining requirements for enhancement features. * Own and prioritise the product backlog to address user needs, while ensuring the agreed scope of the product is adhered to. * Balance regulatory, financial, and operational considerations when making product decisions. * Support the Business Partners (BP), and Professional Services (PS) teams to deliver a clear and compelling product value case. * Work closely with delivery teams to ensure requirements are well understood and outcomes are measurable. About You * Demonstrable experience, as a Product Manager / Lead, ideally within Artificial Intelligence, fintech, or tech-led environments. * Strong understanding of technology principles, commercial drivers, and value-based decision making. * Proven experience managing and prioritising backlogs in Agile delivery environments. * Confident communicator, able to engage with technical, financial, and non-technical stakeholders. * Detail-oriented, pragmatic, and comfortable making decisions that protect product integrity and business value. This role is a Product Manager / Lead, with a good grounding in technical - Artificial Intelligence, working in London up to 3 days a week, inside IR35, if you are happy with this and have the skills / experience, please send an up to date CV for an immediate response and more information on a truly great role with a fantastic Client.

TECHNICAL SERVICES MANAGER We are looking for a Technical Services Manager to take ownership of technical service delivery across a growing residential portfolio. This is a high-impact role where you will lead on mechanical, electrical and plumbing (MEP) strategy, ensuring developments are mobilised effectively, risks are managed early, and assets perform as intended long term. You’ll work closely with New Business, Mobilisation and Property Management teams, supporting both new instructions and existing developments. This role combines technical expertise with commercial awareness, giving you real influence over service delivery, asset performance and client outcomes. ROLE EXPECTATIONS This is a visible and business-critical role that requires strong technical judgement, organisation and the confidence to influence decisions. You will be expected to take ownership of technical standards across multiple developments, ensuring buildings are safe, compliant and operationally efficient from day one. You’ll need to balance service quality, risk management and cost control, while supporting both mobilisation and live operations. You will be relied upon as the technical expert—identifying issues early, advising on solutions and improving long-term performance rather than reacting to problems. WHAT SUCCESS LOOKS LIKE You’ll be successful in this role if: • New developments are mobilised with clear, effective servicing strategies in place, • Buildings operate safely, efficiently and in line with compliance requirements, • Property Managers feel supported and confident in technical decision-making, • Lifecycle and CAPEX planning is clear, accurate and adds value to clients, • Technical risks are identified early and managed proactively Most weeks, you’ll be: • Reviewing new instructions and auditing MEP servicing requirements, • Supporting mobilisation of new developments to ensure smooth handover, • Providing technical advice and support to Property Managers, • Producing plant lifecycle and CAPEX reports, • Supporting tender submissions and new business opportunities, • Overseeing technical aspects of projects across existing developments WHO THIS ROLE IS FOR This role suits someone who: • Has strong technical knowledge of MEP systems within residential or similar environments, • Is confident operating as a subject matter expert and advising others, • Can balance technical detail with commercial awareness, • Is comfortable working across both new business and operational delivery, • Degree or HND in Mechanical, Electrical or related Engineering, • Experience in a technical services, engineering or property environment, • Experience supporting mobilisations, developments or complex assets, • Knowledge of SFG20, CIBSE Guide M or similar frameworks, • Project or lifecycle planning experience, • Competitive salary, aligned to experience, • Discretionary bonus, • Home-based working with portfolio travel, • 25 days holiday plus bank holidays, • Private medical insurance, life assurance and enhanced family leave, • Fully funded training and professional development, • Paid sabbaticals as a loyalty reward, • Pension scheme and employee assistance programme Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE • Initial conversation with our talent team INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Senior Project ManagerJob Description: • Head office - London with national travel required, • £75,000 to £85,000 P/A + Package + Bonus Attega Group is currently partnering exclusively with our client who are a specialist construction company delivering high-quality, innovative fit-out and refurbishment solutions across the Healthcare, Sterilisation & Medical sectors. This role will involve successfully delivering project on time, dealing directly with end clients, liaising with colleagues to ensure the requirements are met and more… In return, our client is offering a basic salary of up to £85,000 P/A and various company benefits including company car allowance, 25 days holidays, Bonus paid out twice a year and other company benefits… Key Responsibilities: • Develop, maintain and own client relationships in order to raise company awareness., • Provide direction and leadership to site staff and supply chain to ensure successful project outcomes., • Implementation of a continuous improvement process to promote best practice, technical excellence and exemplary customer service for all projects under your direct control., • Provide technical support to pre-construction team during bidding / tendering process which includes resource management, applying knowledge of client relationships and engineering understanding., • Ensure successful delivery of all contract commitments under your control and management ensuring technical quality standards are maintained, project budgets not exceeded and programme deadlines met., • Liaison and direction to Site Managers / Foreman to ensure that resource requirements are understood and can be met by the team or sub-contractors., • Establish and manage the health and safety plan, environmental plan and project management plan. The ideal candidate must be experienced within a Medical, Healthcare, Pharmaceutical or similar industry background. You must also have a full UK driving license. The Ideal candidate: • HNC or HND in mechanical or electrical engineering or related engineering discipline., • GCSE or equivalent in Mathematics and English., • IT literate and fully proficient - in particular good working knowledge of MS Outlook, Word and Excel., • Full working knowledge of current Approved Documents – Building Regulations, • In depth knowledge of industry, • Strong commercial acumen and technical knowledge, • Valid full UK drivers licence, • Excellent attention to detail, • Able to identify risks and offer profitable solutions, • Self starter, accustomed to working under own initiative, • Enthusiastic and motivated, • Committed and flexible, • Team player, • Company car, • Company events, • Company pension, • Flexitime, • Free or subsidised travel, • Free parking, • Health & wellbeing programme, • Life insurance, • On-site parking

This is a high-impact role at the heart of delivering a major domestic and non-household water efficiency programme for Affinity Water. Affinity Water Account Manager Operational Area: Water Efficiency Team Reference: AWAM05 Contract: Fixed Term Contract – 31st March 2027 Hours: Full-time, 37.5 hours per week Salary: Circa £35,000 Location: Affinity Water Hub (Hatfield 2 days), Groundwork offices in Waterloo or Dartford (1 day), 2 days remote Role Overview As Account Manager, you will act as the critical interface between client, operations, and customers – ensuring that delivery is not only compliant, but high-performing, customer-focused, and continuously improving. You will take ownership of performance against contractual KPIs, lead communication and reporting, and drive a culture of quality, accountability, and innovation across the programme. This is an opportunity to shape how a large-scale environmental service is delivered on the ground – improving water efficiency, enhancing customer experience, and directly contributing to regulatory and environmental outcomes. This role would suit someone who thrives in a fast-paced, delivery-focused environment and enjoys taking ownership of both performance and relationships. You'll be confident managing senior client relationships while also getting into the detail of delivery, enjoy working with data and using it to drive performance and improvement, be highly organised, proactive, and comfortable managing multiple priorities and take pride in delivering a high-quality customer experience, you’ll have a passion for water saving and be motivated by making a tangible environmental and social impact in this really important area of Groundwork's work. In return we offer you: • A competitive salary, • Generous holiday entitlement of 25 days per annum plus public holidays, • Health Cash Plan and 24-hour Healthline, • Employee Assistance Programme - including mental health helpline and face to face counselling., • Salary sacrifice schemes including cycle to work and pension contributions, • Family friendly policies to support work/life balance with time off in lieu for out of hours activities Groundwork South Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working. We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. Closing date for applications: 31st May 2026 Interview date: W/C 8th June 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.

Location: London - occasional visitsContract: Initial 3 months (likely extension)IR35: TBCRate: TBCStart: Immediate - 18th May latest start OverviewWe're supporting a fast-growing AI-native SaaS business, they are looking for a Senior Technical Programme Manager to lead a high-profile enterprise delivery programme, coordinating cross-functional teams across DataOps, Data Science, ML, Insights and Customer Success. This is a delivery-first role focused on driving execution, managing enterprise stakeholders, and ensuring complex customer deployments remain on track in a fast-paced environment. Role Focus Lead enterprise-scale AI/data delivery programmes Coordinate cross-functional teams across technical and operational functions Run steering committees, executive updates and customer delivery sessions Translate business requirements into technical specifications and delivery plans Manage sprint delivery, dependencies, risks and quality gates Support taxonomy/classification rollout projects and operational processes* Work closely with DataOps, ML and engineering teams to drive delivery outcomes Required Experience Strong technical programme/project delivery experience within SaaS, AI, ML or data product businesses Experience working across DataOps, Data Science or analytics environments Strong enterprise stakeholder management and customer-facing delivery experience Comfortable operating between technical and business teams Experience managing complex, fast-paced delivery programmes Exposure to taxonomy/classification or unstructured data projects is beneficial

Product Owner - Remediation & Data Platforms Contract | Outside IR35 | £622.50 per dayLocation: UK-based (predominantly remote with occasional London travel) Overview An opportunity has arisen for an experienced Product Owner to join a high-profile regulatory remediation programme within the financial services sector. This role is suited to someone who combines strong product ownership capability with a solid understanding of data-led solutions and remediation processes. You will play a pivotal role in ensuring that business requirements are clearly defined, prioritised, and delivered effectively, acting as the crucial link between business stakeholders and technical teams. Key Responsibilities • Take ownership of remediation-focused product delivery within a regulatory programme environment, • Define and manage the product backlog, ensuring priorities align with business and regulatory goals, • Translate complex regulatory and operational requirements into clear, actionable user stories, • Work closely with engineering and architecture teams to ensure solutions are fit for purpose, • Act as a conduit between business stakeholders and technical delivery teams, • Validate that outputs meet both business expectations and regulatory requirements, • Support delivery phases including implementation, go-live, and post-release activitiesRequired Experience, • Demonstrable experience operating as a Product Owner or Product Manager within Financial Services, • Strong exposure to remediation programmes (e.g. redress, customer rectification, regulatory change), • Experience working in regulated environments (ideally UK-based), • Proven track record of managing stakeholders across business and technology functions, • Delivery-focused mindset with the ability to drive outcomes in complex environmentsTechnical & Domain Knowledge, • Good understanding of data platforms and data-driven delivery approaches, • Ability to engage confidently with technical teams including architects and engineers, • Familiarity with concepts such as data pipelines, warehouses, or large-scale data processing environments, • Previous exposure to remediation solutions built on modern data platforms is highly desirableWhat Success Looks Like, • Clear alignment between business objectives and delivered solutions, • Effective ownership and prioritisation of remediation deliverables, • Strong stakeholder confidence throughout the programme lifecycle, • Delivery of robust, compliant, and scalable solutionsAdditional Information, • Initial contract expected to run for 6-9 months, • Start date targeted for early June, • Predominantly remote, with occasional travel to London as required

Senior Business Analyst Contract Duration: 3 Months Location: London JOB PURPOSE: To lead on the development of a Business Analysis framework and Business Analysis delivery for the Council's Transformation programme, with a specific focus on enabling the end-to-end design, build, test and implementation of digital solutions and corresponding process re-design. This will include, but will not be limited to eliciting solution requirements, process mapping, process re-design, data mapping, stakeholder engagement, support for testing, business impact assessment and business readiness / change support. DESCRIPTION OF DUTIES: Your duties will include: • Business Analysis Leadership & Continuous Improvement, • Lead the development and adoption of Business Analysis frameworks, methodologies, templates and standards., • Work closely with ICT, Transformation Team, stakeholders and external suppliers to ensure consistent, high-quality BA practice., • Embed a culture of continuous improvement, innovation and constructive challenge to existing processes., • End-to-End Business Analysis Delivery, • Lead the elicitation, documentation and validation of business and system requirements, ensuring full traceability across the delivery lifecycle., • Facilitate process mapping ('as is' and 'to be') to identify opportunities for optimisation, automation and efficiency., • Work with Service Owners and Process Owners across the organisation to analyse the effectiveness of current processes, and to identify and implement new and more effective approaches to delivering services, including constructively challenging the status quo in the interest of end users of services., • Produce high-quality documentation including process models, data flows, use cases and impact assessments., • Work with technical teams to evaluate solution options and ensure alignment with architecture principles., • Ensure services are designed with a strong end-user focus within organisational and system constraints., • Stakeholder Engagement, Delivery & Business Readiness, • Act as the key interface between business users, project teams, developers and suppliers to enable effective design, build and implementation., • Support the design, testing and deployment of solutions in collaboration with DDaT, suppliers and service stakeholders., • Provide expert advice, guidance and hands-on support on business change and service redesign, taking a holistic approach, including, but not limited to, people, process and technology considerations., • Create and contribute to business cases and options appraisals as required., • Support business readiness and implementation of change to ensure successful adoption., • Ensure compliance with GDPR and relevant controls, including DPIAs and EqIAs. The duties and responsibilities outlined in this job profile are indicative of the role, however they are not exhaustive and may be subject to change. In addition, you will be required to undertake other reasonable duties as directed by your manager. Equal Opportunities Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace. Qualifications/Training/Certificates • Educated to degree or equivalent hands on experience., • Relevant occupational qualification (e.g. BCS) or equivalent experience. Skills, knowledge and experience • Use of modelling and analysis tools, methods and standards (e.g. UML, BPMN)., • Experience working with stakeholders 1:1, in workshops, through observation, surveys and interviews., • Data analysis including analysis of documentation to understand the 'as is' and inform future options., • Experience of applying a variety of analytical techniques to information to enable solutions to be considered., • Experience of process analysis, assessment and change including financial,, • cultural, technological, organisational and environmental factors., • Requirements elicitation experience, including via cataloguing, user stories and other techniques., • Experience in defining, documenting and working on projects across all, • phases with a small team., • Experience in identifying and assessing risks., • Experience of contributing to effort estimations and the development of realistic plans and contributing towards lessons learned., • Experience of testing including the management of test scenarios and reporting of testing outcomes., • Strong problem solving and analysis capabilities., • Excellent stakeholder management and facilitation skills., • Proficient in the creation of BA outputs including, but not limited to, business cases, options appraisals, user stories, process maps, requirement specifications., • Able to use standard BA tools such as Visio, Excel, JIRA, Dev Ops and / or able to pick up new technologies at speed., • Able to use office software packages to a higher level. MS Word, Project, Excel, Teams., • Organised, with the ability to work to agreed goals, in a self-directed and professional manner., • Excellent written and verbal communication skills, able to negotiate successful outcomes with senior personnel., • Able to offer critical questioning and innovative thinking that go beyond the status quo., • Ability to coach and mentor others., • Excellent communication and interpersonal skills.

Looking urgently for a contract Project Manager, MUST have Adobe, AEP, Campaign & Commerce experienc You will lead large-scale digital marketing and transformation programmes for enterprise customers, working directly with customers and system integration partners. You will manage delivery of marketing and commerce technology solutions, ensuring projects are delivered on time, within scope and budget, and to the highest quality standards. Project Manager, key ResponsibilitiesProject Delivery & Governance • Lead end-to-end project lifecycle delivery, from initiation and planning through execution, monitoring, and closure, • Own scope, schedule, budget, risk, and quality management, ensuring consistent delivery against agreed objectives, • Manage effort estimation, forecasting, time tracking, invoicing, and project commercials, • Ensure projects are delivered in line with Professional Services quality standards and governance requirementsCustomer & Stakeholder Engagement, • Act as the Project Manager of contact for customers and delivery partners, • Communicate project status, risks, and outcomes clearly to senior and executive stakeholders, • Support customer success by providing best-practice guidance and strategic advice on digital marketing and commerce solutions, • Build strong working relationships to drive customer satisfaction and long-term value You will operate at multiple seniority levels within customer organisations, assessing requirements, risks, and solutions, while providing thought leadership and trusted advisory support throughout each customer's digital transformation journey. Solution Leadership • Lead scoping and discovery activities to:, • Gather and analyse business and technical requirements, • Identify key business drivers and success metrics, • Define innovative, measurable, and scalable solutions, • Collaborate with internal teams to deliver a joined-up, end-to-end customer experienceTeam & Resource Management, Project Manager, • Plan and manage project resourcing, including virtual and geographically distributed teams, • Lead cross-functional teams using Agile delivery methods (e.g. Scrum), • Actively contribute to PMO practice development, methodologies, and continuous improvement initiativesSkills & ExperienceEssential, • 6+ years' project management experience delivering digital implementation projects, • Strong background in digital marketing, automation, campaign management, or content management platforms, • Proven experience managing complex, enterprise-scale projects or multiple concurrent workstreams, • Excellent risk management, prioritisation, and problem-solving skills, • Confident delivering presentations and reporting to senior and executive stakeholders, • Experience delivering projects using Agile methodologies (e.g. Scrum), • Ability to work effectively with virtual teams across geographies and time zones, • Full fluency in EnglishDesirable, • Experience implementing leading digital marketing and commerce platforms, • Background in business consulting or professional services, • Professional Project Management certification (e.g. PRINCE2, PMP, Agile), • Additional European language skills Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Full job description Assistant Team Manager Join our team as an Assistant Team Manager and play a key role in delivering life-changing adaptations that help vulnerable residents maintain their independence in their own homes. Contract to start ASAP Assistant Team Manager Duration: 12 weeks with a possible extension. Job Purpose: Assistant Team Manager To deputise for the Team Manager when required. To support with prioritising and allocating work and manage service delivery in line with the objectives of the team with KPIs. To support the Team Manager in ensuring that the service provided is consistent, effective and delivers positive outcomes for individuals/carers/families in ways that demonstrate Haringey Values. To assist with leading, setting and implementing a performance management framework and ambitious service performance targets, practice standards and competencies within employees' professional fields of work. To conduct post and unscheduled site inspections to ensure specified works are undertaken to contract standards and are in accordance with the Occupational Therapists' recommendations and to attend site meetings with surveyors, service users and other professionals, in order to monitor, resolve and advise on issues raised on site. Responsibilities: Assistant Team Manager To conduct some supervisory functions within a team of Surveyors and Advice and Assessment Officers. This will include inductions, the reporting of employee staff productivity and assisting the Team Manager in conducting formal management processes where necessary. To assist the Team Manager in ensuring that all stages of the Disabled Facility Grant (DFG) application and adaptation provision process are in line with Council policy and Statutory Guidance and legislation. To assist the Team Manager in ensuring that case file recording and client information is maintained on the Council's Social Care Systems and completed according to standard and linked to Performance Indicators. Within delegated authority, to assist the Team Manager to investigate complaints from Council Members, MPs, and members of the public, according to departmental procedures. To assist the Team Manager in identifying staff training needs and ensure high standards of professional practice through systematic individual and team development as well as the management of staff performance and productivity. To assist the Team Manager in ensuring that services meet Safeguarding requirements and provide professional expertise to Safeguarding enquiries. To conduct post and unscheduled site inspections to ensure specified works are undertaken to contract standards and are in accordance with Occupational Therapists' recommendations. To monitor and report back on customer satisfaction, contractors, and adaptation service KPIs. Also to ensure value for money via the specifying of works, additional works requests and the invoicing of completed adaptations. To attend site meetings with surveyors, service users and other professionals, in order to monitor, resolve and advise on issues raised. To hold and manage a small caseload of potentially complex adaptations.

Senior Engagement Analytics Consultant Hybrid in London 2x a week Up to £120,000 + bonus This is a high impact opportunity to join a growing analytics consulting practice at a pivotal stage of its development. You will take a lead role in shaping client engagements, influencing senior stakeholders and helping build a modern, commercially focused analytics advisory capability. The role offers strong visibility, meaningful client ownership and a clear path into practice leadership as the team scales. The Company They are a global data and analytics organisation operating at the intersection of financial services, technology and insight. The business works with banks, fintechs and payments organisations to help them make better decisions across risk, growth and customer strategy. Alongside established data products, they are investing heavily in an end-to-end analytics consulting offering focused on delivering tangible commercial outcomes. This consulting practice operates as a true advisory partner, translating complex data into action. The Role • Lead end to end delivery of analytics driven consulting engagements from problem definition through to insight and implementation., • Act as the primary client contact, building trusted relationships with senior stakeholders across financial services., • Translate complex analytical outputs into clear, compelling commercial recommendations., • Shape project scope, approach and delivery in collaboration with analytics and data science teams., • Drive commercial activity including pitches, proposals and contribution to practice growth. Strong commercial experience in analytics or data led consulting within financial services, fintech or payments. You must have strong and direct experience working in the financial services space. • Proven client facing delivery with senior stakeholder management and project leadership responsibility., • Ability to turn analytical insight into strategic and commercial outcomes., • Experience across credit risk, fraud, customer lifecycle or customer value analytics., • Confident communicator, able to engage both technical and non technical audiences., • Hands on experience working with data or analytical tools such as SQL, Python, modelling or visualisation. High visibility role with genuine progression into senior leadership as the consulting practice grows. • Opportunity to work on complex, high value engagements with leading financial services organisations.

Title: Dual Clinic Manager Location: Dartford covering Maidstone Hours: 40 hours per week Salary: £45,000 plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. If you’re looking to work for a market leader, then read on as we are looking for a Dual Clinic Manager to work in our clinics in Dartford and Maidstone, where you’ll have responsibility of managing the performance of the teams. Key Responsibilities You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery to patients. You may come from a retail background where world class customer service comes naturally to you. You will have strong management experience within a high-end retail or Optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express. Day to day • Effectively and efficiently manage resources to meet customer demands, • Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express, • Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence, • Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs What’s in it for you? • Competitive salary, • Free or discounted optical products and procedures, • Career progression, • Modern working environment with superb technological support Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Senior Technical Account Manager (BMS) London | Hybrid | £55,000 – £65,000 + strong benefits | 4-day week Do you understand how buildings really operate behind the scenes? Do you enjoy combining engineering insight with client-facing commercial impact? Would you like a 4 day week!?! A fast-growing, award-winning smart-buildings technology company is hiring a Senior Technical Account Manager to help major property owners optimise building performance using advanced analytics and real-time data. Backed by significant recent investment and working with leading commercial portfolios, universities and public institutions, the business is experiencing strong growth driven by net-zero targets, smart building adoption and AI-enabled operational efficiency. This role sits at the intersection of building services engineering, customer success and sustainability impact. Why Join • Genuine opportunity to shape performance outcomes across large building portfolios, • Work for a purpose-driven scale-up delivering measurable energy and carbon reduction, • 4-day working week supporting work–life balance, • Exposure to enterprise clients and senior stakeholders, • Fast-growing tech environment with strong investment backing and product innovation, • Collaborative, supportive and sociable team culture The Role • Own the full lifecycle of key customer accounts, from onboarding through to renewal and growth, • Act as the technical interface between engineering teams and client stakeholders, • Analyse HVAC, metering and building control performance to drive optimisation, • Deliver training, insights and ongoing advisory support to ensure platform adoption, • Lead regular performance reviews and identify opportunities to expand contracts, • Translate technical data into clear commercial and operational recommendations, • Support continuous product improvement through structured customer feedback, • Help deliver tangible outcomes in energy efficiency, occupant comfort and maintenance strategy The Profile • Strong experience in technical account management or building services engineering, • Deep understanding of BMS systems — particularly Niagara (essential), • Solid knowledge of HVAC systems, controls strategies and energy optimisation, • Experience with integration protocols such as BACnet, Modbus or similar, • Comfortable engaging senior stakeholders while maintaining technical credibility, • Highly organised, analytical and naturally inquisitive, • Motivated by purpose, sustainability and real-world performance impact, • Degree or HNC in Building Services Engineering (or similar) advantageous Package & Benefits • Salary typically £55k–£65k depending on experience, • 4-day working week (30 hours), • Flexible hybrid working model, • Matched pension contribution, • Enhanced holiday allowance, • Employee wellbeing and assistance support

Job Role: Senior Account Manager – Software & Services (UK & Europe Focus) Location: London, UK Experience: 10–12+ years Industry: IT Services / Software Solutions Job Summary: We are seeking a seasoned Senior Account Manager with extensive experience in software and services sales in the UK & European market. The ideal candidate will have a strong track record in managing key accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain, and Logistics domains. Key Responsibilities: • Serve as the primary point of contact for assigned key accounts in Europe/EMEA., • Build and maintain strong, long-term relationships with C-level and senior stakeholders., • Understand client business needs and align company solutions to drive value and outcomes., • Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction., • Identify opportunities to expand within existing accounts through upselling, cross-selling, and solution adoption., • Monitor account health, track KPIs, and prepare regular reports on account performance., • Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance., • Represent the company at industry events, client meetings, and strategic workshops. Key Skills & Competencies: • 10–12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus., • Strong experience managing key accounts, with proven ability to retain and grow client relationships., • Deep knowledge of Customer Experience Management, Platform Engineering, Data & Integration solutions., • Experience in Retail, Supply Chain, and Logistics domains is highly desirable., • Excellent negotiation, presentation, and communication skills., • Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously., • Customer-focused mindset with strong business acumen. Education: • Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.

Native Teams is a global platform for work payments and employment. Beyond managing payroll, compliance, and taxes, we integrate financial tools to maximise the value of every work payment, worldwide. We are expanding our global team and looking for a Business Development Manager to bring their wider knowledge and help us get our product and service more widely known and used. In this role, you will play a key role in driving new business and revenue growth by managing the full sales cycle from outbound outreach to discovery, solution design, negotiation, and closing. You will work closely with prospective clients to understand their needs, educate them on Native Teams' solutions, and guide them through the decision-making and onboarding process. Your goal is to acquire new customers and expand revenue within assigned markets and ICPs. Would you like to take on a new challenge in the field of sales in a successful, fast-growing global start-up? Location: Hybrid Salary range: GBP 42,000 annually plus commissions Key Responsibilities Outbound & Pipeline Generation • Proactively identify and engage prospective clients through outbound outreach, networking, events, and other channels., • Execute outbound strategies tailored to defined ICPs and market segments., • Research accounts for understanding business context, hiring plans, and potential use cases. Inbound Handling • Take qualified inbound requests and convert them into active opportunities., • Respond promptly and professionally in line with internal SLAs., • Run a structured qualification to assess fit and readiness. Discovery & Consultative Selling • Conduct high-quality discovery calls to understand client goals, blockers, compliance considerations, and service requirements., • Educate prospects on how Native Teams supports global employment, payroll, and work payments., • Present tailored solutions, product overviews, and value propositions to multiple stakeholders. Solution Design & Pricing • Prepare proposals, pricing scenarios, and competitive a/b options in line with commercial guidelines., • Guide clients on hiring models (EoR, Contractor of Record, etc.) and explain operational processes., • Work cross-functionally to ensure feasibility for legal, product, and finance-related questions. Negotiation & Closing • Manage contract negotiations and commercial discussions through to signature., • Navigate procurement timelines, internal approvals, and stakeholder alignment., • Close new business and achieve monthly/quarterly revenue targets. Pipeline Ownership & Forecasting • Maintain an up-to-date sales pipeline with accurate stage management and forecasting., • Log all activities, updates, and communication history in the CRM., • Prioritize high-impact opportunities while balancing follow-ups and nurturing. Cross-Functional Collaboration • Work closely with Customer Success, Legal, Finance, and Product teams to ensure a smooth client transition post-close., • Relay client feedback to internal stakeholders to support product and process improvements., • Represent the sales voice in outbound campaigns, ICP targeting, and revenue initiatives. Market Feedback & Learning • Stay informed on industry trends, competitive offerings, and compliance developments., • Share insights from the market to improve positioning, messaging, and go-to-market strategy. Requirements • Bachelor’s degree in Business, Marketing, or related field (preferred, not mandatory)., • Experience in outbound sales, B2B sales, or full-cycle sales roles., • Strong communication and client-facing presentation skills., • Confident running discovery calls, demos, and negotiations., • Familiarity with CRM systems (e.g., HubSpot) and sales outreach tools., • Strong organizational skills with the ability to manage multiple deals in parallel., • Ability to navigate ambiguity, work autonomously, and drive outcomes., • Fluency in English, written and spoken. Benefits • Dynamic and interesting work in an early-stage, funded startup., • Ability to influence the next stages of our growth., • Experience working in the ever-changing world of FinTech and HRTech., • Opportunities for professional and personal growth., • Flexible work environment. Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact. At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and our decisions. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do. As part of our team, you’ll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world. If you're looking for a challenging and rewarding career and the chance to be part of a team that's making a real difference in the world, then we want to hear from you. Apply now to join the Native Teams family and take the first step toward a brighter future!

Position: Retail Manager — UK Market Location: London, United Kingdom Brands: Anker / eufy / Soundcore Job Overview We are looking for a strategic and hands-on Retail Manager to lead the expansion and operations of our retail business across the UK. As a founding member of our retail organization, you will drive market entry, oversee store launches, and build the operational frameworks necessary for sustainable growth. Key Responsibilities： • Strategic Expansion: Lead end-to-end store development including site selection, commercial lease negotiation, and construction management for new locations across the UK., • Operational Excellence: Oversee daily retail operations, visual merchandising standards, and in-store promotional strategies to ensure a premium customer experience and sales target achievement., • Team Leadership: Recruit, build, and mentor a high-performing retail team from the ground up; establish training programs and performance management frameworks., • Pipeline Development: Conduct market research and feasibility analysis to identify growth opportunities and execute the rollout of 2–3+ stores., • Performance Management: Monitor P&L, track key retail metrics, and provide regular reporting and actionable insights to optimize profitability and operational efficiency., • Cross-Functional Alignment: Collaborate with regional and HQ stakeholders to ensure local execution aligns with global brand strategy and product positioning. Requirements： • 5–15 years of progressive retail management experience, with a proven track record in multi-site leadership and new store rollouts., • Deep understanding of the UK retail landscape, including commercial leasing terms, landlord relationships, and consumer behavior dynamics., • Strong capability in independent decision-making and team building, with the ability to establish operational standards without heavy oversight., • Exceptional communication and stakeholder management skills, with the ability to lead complex projects and drive consensus across functions., • Prior experience in consumer electronics, tech retail, or premium lifestyle brands is highly preferred., • Fluent in English (written and spoken) with a strong focus on results and operational detail. What We Offer • Competitive compensation package with performance-based incentives and mobility benefits., • Opportunity to shape the retail strategy for a global technology brand in a high-growth market., • Dynamic environment with clear career progression pathways as the business scales., • Collaborative, entrepreneurial culture with direct impact on business outcomes. Interested? Apply now to lead our next chapter of growth in the UK!

Training / Sales Consultant London (Hybrid) Competitive salary + Commission (uncapped) Phoenix Global search are dlighted to be recruiting for a well-established PropTech business whose technology is trusted by Estate agents across more than 15,000 branches worldwide. This is a fantastic opportunity to join a growing training team in a consultative, client-facing "sales" role with real earning potential. Ideally you would have come from an Estate agency background as an Operations Manager or Branch Manager and used a top Estate agency CRM system. The Role Reporting to the Head of Training, you'll work directly with customers to identify training needs, drive platform adoption and deliver measurable business outcomes. You'll build strategic relationships with key stakeholders, conduct needs analysis, and develop bespoke enablement plans — all while working towards a consultancy revenue target with an uncapped commission structure. There is no actual Training this is very much assessing what clients need to be trained on then upselling the training need. This is a hybrid role in London with travel to client sites as required. What We're Looking For • 3–5 years' experience in a customer-facing, value-driven role within Estate agency CRM software / the estate agency sector, • Knowledge of UK estate agency operations and compliance (highly desirable), • Experience conducting discovery sessions, operational reviews and needs analysis, • Strong understanding of change management and consultative approaches to business transformation, • Confident presenter and facilitator — comfortable leading sessions in-person and virtually, • Excellent stakeholder management skills with the ability to build credibility at all levels, • Strong digital literacy and CRM competency, • Highly organised, strategic thinker with a proactive mindset

Company Description Kinly is dedicated to supporting older people across the UK by helping them navigate and access various benefits and services available to them. Committed to making a difference, Kinly empowers individuals to live independently for longer while enhancing their quality of life. Salary: £29,000 per year Role Description This is a full-time, on-site role based in West Kensington. The Sales Advisor plays a key role in supporting the delivery of Kinly’s mission. This role focuses on consultative sales, effective communication, and strengthening the Kinly value proposition for clients and prospects. It offers hands‑on experience in pipeline management, stakeholder collaboration, and sales techniques. The position holder will report to the Sales Team Manager on the following responsibilities. Key Responsibilities : • Speaking with warm leads (in and outbound) on a consultative sales basis, • Communicate clearly and confidently, building trust and rapport, • Manage objections, complaints and complex customer scenarios with due care and professionalism, • Balance productivity with doing the right thing for our customers, • Maintain accurate CRM records, • Nurture customer relationships from their first interaction and beyond, • Collaborate with colleagues to contribute to a positive team environment Qualifications : • Strong alignment with Kinly’s mission and social impact focus, • Previous experience in a customer facing role desired but not essential, • Previous experience with Hubspot desired but not essential What skill set you require: • Excellent verbal communication and active listening skills, • Ability to handle objections and challenging conversations effectively, • Proactive, motivated and eager to learn Measure of Success will include: • Our customers receive an exceptional experience at every interaction, • Consistent delivery of performance outcomes (e.g. quality, conversion and call volumes) in line with department and business objectives, • Positive team contribution and collaboration What your learning will include: • Building advanced communication skills, • Developing confidence in objection handling and complaint resolution, • Effective prioritisation and workload management, • For high performers, opportunities to be involved in cross-functional projects and develop stakeholder management skills

An exciting opportunity to join a leading insurance firm, taking ownership of distribution oversight and governance. This is a high-profile role where you’ll sit at the heart of commercial activity—ensuring partnerships, products, and processes deliver strong customer outcomes and meet evolving regulatory expectations. The Role As Distribution Oversight Manager, you’ll play a critical role in strengthening and evolving the distribution framework, overseeing both directly authorised and appointed representative relationships. You’ll use data, insight, and stakeholder collaboration to challenge, influence, and enhance how the business manages conduct risk and customer outcomes. What You’ll Be Doing • Leading the ongoing development of distribution monitoring frameworks, • Overseeing AR partnerships, ensuring robust governance and compliance, • Analysing MI to identify risks, trends, and opportunities to improve outcomes, • Driving Consumer Duty and TCF alignment across products and distribution channels, • Owning governance forums, committees, and reporting processes, • Supporting regulatory change and transformation initiatives, • Partnering with commercial, compliance, operations, and finance teams to deliver consistent oversight, • Acting as a first-line champion for the customer, identifying and mitigating potential harm What We’re Looking For • Experience in governance, oversight, or conduct risk within financial services, • Strong understanding of UK regulatory frameworks, particularly Consumer Duty, • Ability to interpret data and MI to drive insight-led decisions, • Confident stakeholder manager, able to influence and challenge effectively, • Organised, proactive, and comfortable working across multiple priorities, • Commercial awareness with a customer-first mindset Why This Role? • High visibility role with real influence on customer outcomes and business strategy, • Opportunity to work across multiple functions and senior stakeholders, • Blend of governance, analytics, and commercial exposure, • Join a business that values innovation, collaboration, and continuous improvement

Radius is seeking a Sales Account Manager with ideally specific experience in Datacentres. This role is responsible for maintaining existing revenue streams and developing new revenue streams with a defined list of customers and prospects within the Enterprise Sector but with a focus on the System Integrator sectors but not limited to. The role forms a fundamental and integral part of the UK sales team strategy. To achieve sales targets and associated KPIs on a monthly and quarterly basis. Maintain all current revenue streams within the account base. Within customer and prospect base, develop a wide contact base to ensure we are in touch with all stakeholders involved in the procurement of data centre and associated services. Develop a detailed understanding of the clients business drivers and key outcomes and challenges and map them to products and services To understand our market position and our position in relation to our competitors within the account base To tier the account and prospect base based on the opportunity to grow or develop profitable revenue To produce detailed account development plans for a number of key, strategic customers within the account module which will enable growth profitable revenue within the account base Significant quota-bearing sales experience A track record of exceeding targets Ability to create and maintain relationships at multiple levels within the customer organisation Strong knowledge of the data centre technology /industry including the Telecoms, XaaS, AI, e-commerce etc Experience of developing successful account development plans Experience of successfully employing a sales methodology Engineering/Technical background Previous telecoms or hosting experience, preferably in a sales environment with an understanding of co-location or managed service sales An understanding of the key players in the UK DC market, their positioning and USPs. Knowledge and experience of SFDC Business language proficiency in any of the following; French, German, Japanese or Russian would be advantageous

Purpose: The National Accounts Sales Manager – Dealers is responsible for managing, developing, and accelerating growth within Kinetico UK’s national dealer network. This role focuses on strengthening strategic partnerships, improving commercial performance, and supporting dealer partners to maximise sales through both Kinetico-generated leads and their own customer acquisition activities. The role will champion a data-led, relationship-driven approach to account management, ensuring dealer partners are equipped, engaged, and aligned to deliver sustainable growth. A strong understanding of the challenges faced by small to medium-sized businesses is critical to building trust, driving performance, and embedding long-term, mutually beneficial partnerships. Key Areas of Responsibility: Dealer Network Strategy & Leadership • Deliver the dealer channel strategy in line with Kinetico UK’s residential growth objectives., • Own and manage key national dealer relationships, ensuring high engagement and alignment., • Develop and implement joint business plans to drive growth, market penetration, and performance., • Set clear expectations, KPIs, and performance standards across the dealer network., • Provide regular performance insights and strategic recommendations to the Head of Residential Sales. Dealer Performance & Revenue Growth • Drive revenue growth across the dealer network through structured account management and performance tracking., • Maximise conversion of Kinetico-generated leads within dealer territories., • Support dealers in increasing their own sales generation and closing effectiveness., • Identify underperforming accounts and implement targeted improvement plans., • Ensure dealer activity aligns with Kinetico’s commercial strategy and growth targets. Data-Driven Account Management • Monitor dealer performance using key metrics such as lead conversion, revenue, pipeline, and activity levels., • Use data and insights to identify trends, opportunities, and areas for improvement., • Conduct regular performance reviews with dealer partners, providing clear, actionable recommendations., • Leverage CRM (Salesforce) and reporting tools to track performance and optimise outcomes., • Drive accountability through structured reporting, forecasting, and follow-up. Dealer Capability & Business Development • Support dealers in developing their sales capability, processes, and commercial approach., • Share best practices across the network to improve conversion, customer engagement, and growth., • Provide coaching and guidance on lead management, pipeline discipline, and closing techniques., • Collaborate with Technical Support & Training teams to ensure dealers are fully equipped with product and technical knowledge., • Identify capability gaps and implement targeted development initiatives. Customer Experience & Brand Standards • Ensure dealer partners consistently deliver a premium customer experience aligned with Kinetico’s brand values., • Monitor customer feedback, complaints, and service quality, implementing corrective actions where required., • Promote consistent standards in customer engagement, sales approach, and brand representation., • Embed a customer-first mindset across the dealer network. Collaboration & Cross-Functional Alignment • Work closely with Marketing to optimise lead generation, allocation, and campaign effectiveness., • Partner with Customer Service teams to ensure seamless lead handover and follow-up., • Collaborate with Service and Technical teams to support dealer success and resolve issues., • Act as the voice of the dealer network internally, providing insights to support continuous improvement. Continuous Improvement & Network Development • Identify opportunities to enhance dealer network performance, structure, and geographic coverage., • Support onboarding and integration of new dealer partners where required., • Drive initiatives to improve efficiency, profitability, and scalability of the dealer channel., • Continuously refine account management strategies to maximise effectiveness and growth. Key Competencies: · Account Management Excellence – strong ability to manage, grow, and develop strategic dealer relationships. · Commercial Acumen – focused on revenue growth, profitability, and performance optimisation. · Empathy & Relationship Building – understands SME challenges and builds trust-based partnerships. · Data & Analytical Thinking – uses data to drive decisions, performance, and continuous improvement. · Influence & Negotiation – able to drive performance and alignment without direct control. · Customer Orientation – committed to delivering excellent customer outcomes through partners. · Collaboration – effective cross-functional partner across sales, marketing, and service teams. · Performance Management – disciplined in setting expectations, tracking progress, and driving accountability. · Communication – clear, professional communicator across internal and external stakeholders. · Adaptability – able to operate across diverse dealer environments and market conditions. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven experience (5+ years preferred) in key account management, national accounts, or dealer network management., • Demonstrated success driving revenue growth through indirect sales channels or partner networks., • Experience working with or supporting small to medium-sized businesses., • Strong track record of building and maintaining long-term commercial relationships., • Experience using performance data and KPIs to drive account growth and improvement., • Experience collaborating with marketing, service, and operational teams. Technical Skills • Proficiency in CRM systems (Salesforce preferred) and Microsoft Office., • Strong analytical capability with the ability to interpret sales performance data and trends., • Understanding of sales processes, pipeline management, and lead conversion strategies. Additional Assets • Experience within water treatment, home improvement, or related industries (advantageous)., • Full UK driving licence and willingness to travel nationally., • Experience managing dealer, franchise, or distributor networks (highly advantageous). Organisational Context: The National Accounts Sales Manager – Dealers is a key role within Kinetico UK’s Residential Sales structure, responsible for driving performance and growth across the national dealer network. Reporting to the Head of Residential Sales, the role ensures dealer partners are fully supported, aligned, and equipped to deliver strong commercial outcomes and exceptional customer experiences. Working closely with Sales, Marketing, Customer Service, and Technical teams, the role acts as a critical link between Kinetico and its dealer network, supporting sustainable growth, strengthening partnerships, and maximising the effectiveness of the indirect sales channel.

Role : Account Manager Growth Engine For senior hunters ready for the next chapter — keep the upside, lose the grind. Locations: New York Reporting to: Chief Growth Officer Type: Full-time, hybrid · Three days /~30% travel About Sirion Sirion is a leading Contract Lifecycle Management (CLM) platform serving Fortune 500 enterprises across financial services, healthcare, manufacturing, technology, and government. Our AI-powered platform helps enterprises manage trillions of dollars in contract value through automated authoring, negotiation, post-signature management, and obligation tracking. We are headquartered globally with active customer operations across North America, Europe, APAC, and the Middle East. We are scaling our Account Management function to drive expansion across our growing enterprise customer base. This is a high-impact, executive-visible role on a team being built ground-up. The Role — And Who It Is For This role is built specifically for senior closers who have spent 15–20 years in the chase — and now want to bring that hunting muscle to a known book, with the support of a CSM partner, the air cover of platform-level executive relationships, and a portfolio model that rewards expansion without the 100% cold-start grind. You will work in a 2-in-a-box partnership with a Customer Success Manager on account, with shared accountability for Net Revenue Retention and customer outcomes. What This Role Is — and Is Not We are not asking you to become a farmer. We are asking you to bring your hunting craft to a book where the prospects already know us — and let us match it with the support, partnership, and predictability that lets you keep doing this without burning out. What this role IS • Expansion selling on a named, warm book of enterprise accounts., • Hunting muscle applied to platform expansion — adding SKUs, new departments, new geographies inside existing customers., • Executive-level commercial negotiation with CIO, CFO, GC, CPO buyers — the conversations you got into sales for., • Predictable cadence: ~30% travel, hybrid office, named accounts, real customer relationships., • Joint-credit model: shared NRR target with a CSM partner. You hunt; CSM keeps the customer healthy., • Sustainable upside — competitive base + variable on real expansion bookings + equity. Built for people who want to do this another 8–10 years. What this role IS NOT • 100% cold prospecting from a list of unknown logos., • Pure renewal-only AM work where success is measured on holding the line., • Tactical, transactional, multi-touch SDR-led pipeline qualification., • Always-on prospecting, 70%+ travel, weekend QBR prep, and quota-from-zero every January., • Lone-wolf accountability where one bad quarter erases years of work., • Feast-or-famine OTE structure with no cushion. Key Responsibilities • Own commercial conversations across your account book — pricing, contract negotiation, expansion deals, and renewals., • Drive a $1M annual expansion production target through disciplined pipeline-based selling., • Build and maintain executive sponsorship at Fortune 500 customer accounts; lead the commercial track of Quarterly Business Reviews (QBRs)., • Sell Sirion's full multi-SKU platform — Gen AI, Agents, contract authoring, negotiation, post-signature management, obligations, AI extraction, and analytics — not single-product features., • Partner with a Customer Success Manager (CSM) in a 2-in-a-box model. CSM owns retention and adoption; you own commercial and expansion. Both are jointly accountable for NRR., • Run a stack-ranked opportunity view of your accounts using expnasion grading; prioritize hunting against high-grade accounts with active expansion signals., • Maintain pipeline accuracy in CRM, refresh quarterly account plans, and contribute to forecast discipline., • Collaborate with Professional Services on accounts in implementation, • Contribute to Sirion's broader Growth playbook — share field intelligence, refine value propositions, and improve how we sell. Required Qualifications • 15–20 years of total work experience, including senior-level commercial roles., • Minimum 7 years carrying a quota in Enterprise SaaS (named-account selling model)., • Demonstrated new-logo selling experience — not pure renewal-only or farming background. Comfortable hunting cold pipelines, navigating enterprise procurement, and building executive business cases., • Hands-on experience selling a multi-SKU platform (three or more products in a single platform offering). Ability to articulate platform value beyond single-product features., • One of the following backgrounds:, • Contract Lifecycle Management (CLM) — at Icertis, Conga/Apttus, DocuSign CLM, Ironclad, Agiloft, Evisort, ContractPodAi; OR, • Ex-Sirion alumni who left in good standing., • Proven C-level executive engagement experience (CIO, CFO, General Counsel, CPO, COO conversations)., • Bachelor's degree minimum; MBA or equivalent advanced degree preferred. Preferred Qualifications • Direct CLM domain experience at top competitors (Icertis, Conga/Apttus, DocuSign CLM, or Ironclad)., • Procurement-side selling background — SAP Ariba, Coupa, Workday Procurement, Ivalua, GEP, or JAGGAER., • LegalTech adjacency, • Multi-region selling exposure (e.g., NAM + EMEA, or NAM + APAC)., • Comfort with AI and automation narrative — Sirion's GenAI and agentic capabilities are competitive differentiators., • Experience selling to procurement, legal, sales operations, or finance buyer personas., • Track record of consistently exceeding $1M+ annual expansion quota. Commitment to Diversity and Inclusion We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.

This Deputy Store Manager position is based in our Northcote Road store, is full time (40 hours) and is available to start in approximately 4 weeks. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Deputy Managers are a driving force in our stores. Partnering with the wider management team they deliver on their locations broad range of KPI’s, engaging and inspiring their teams with their well-honed commercial acumen. As a Deputy Manager at Trotters, you will be an impactful second-in-command, supporting the Location Manager by leveraging our 4 pillars of retail excellence to ensure the ongoing success of the location and team, and drive performance in their absence. MAIN RESPONSIBILITIES · Work in partnership with the Location Manager and the wider management team to ensure achievement of your Location’s performance targets and KPI’s across our 4 pillars. · Support the LM in driving excellent team participation, contribution & engagement, making recommendations on initiatives to inspire them to achieve excellence. · Maintain excellent knowledge of your location, interpreting, analysing, and delivering against location commercials and KPI's through Trotters best practice. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management; impart your understanding of local market, customer profiles and shopping behaviour onto team members to maximise sales and increase customer loyalty. · Nurture a dynamic sales environment, coaching team members to deliver a natural approach to sales using the Trotters Touch. · Make use of commercial tools to manage performance enhancing Product and VM floor moves, liaising with Management to execute; keep Trotters looking its best through up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Develop and coach the team with a flexible but consistent approach to differing people and situations, confidently feeding back on team performance to the Manager and Regional Manager when required. · Commit to continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Proactively resolve recruitment needs within the store, partnering with the Manager to attract, select and engage and onboard dynamic and driven team members. · Ensure team adherence to store administration, systems, and processes within our operational guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · A passionate and engaging manager with experience leading retail teams, preferably within the premium space. · Commercially astute, able to implement and drive initiatives to achieve outstanding outcomes. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. · Retail sales expertise, able to influence customer behaviour through elevated service, excellent product knowledge and consistent brand awareness. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

International Market Development Manager About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the team: You will lead a team of 12 MDR's qualifying and generating new logo leads for our organisation. This team brings incremental pipeline, speeds up the sales process and increases sales capacity. About the role: We are looking for a high‑energy, highly disciplined International Market Development Manager to lead and scale our International MDR function. This is a hands‑on frontline leadership role for someone who thrives on building high‑performing teams, enforcing operational excellence, and partnering closely with Sales and Marketing to generate new‑logo pipeline. You will hire, train, coach, and motivate an international team of MDRs, ensuring they follow defined processes, SLAs, and qualification standards to the dot. Reporting to the Senior Director of Demand Generation, you will work cross‑functionally with Digital, Web, Regional Marketing, Analytics, and Sales teams to optimise performance, accelerate onboarding, and continuously raise the bar on execution — particularly across AI‑enabled, hyper‑personalised demand generation. This role suits someone super organised, commercially minded, and relentless about follow‑through, who enjoys turning structure into results and making a function succeed at scale. Responsibilities: Lead, hire and develop a high‑performing MDR team: You will be hiring, onboarding, and coaching around 12 FTE, with a strong focus on accelerating time‑to‑productivity. Drive continuous improvement through optimised onboarding, regular performance feedback, and active management of capacity, progression, and career development to retain and grow top talent. Drive best‑in‑class MDR execution: Champion a value‑led MDR approach centred on authentic conversations and relationship building, while advancing AI‑assisted prospecting, messaging, and engagement in close partnership with Sales, Digital, and Marketing. Use performance, engagement, and intent data to continuously improve outreach quality and efficiency, supported by a clear MDR playbook, well‑defined KPIs, and team initiatives that drive focus and performance. Lead by example, consistently modelling high standards in communication, preparation, and execution. AI‑enabled and digital alignment: Champion the use of AI and automation to enable hyper‑personalised, scalable MDR engagement across email, social, chat, and web‑sourced leads.Partner closely with Digital and Web teams, where most inbound demand originates, to: • Improve lead quality, routing, enrichment, and prioritisation, • Translate web behaviour, intent, and engagement signals into meaningful MDR conversations, • Close the loop between digital performance and sales outcomes, • Guide MDRs on how to combine AI insights with human judgment to deliver relevant, timely, and high‑quality prospect interactions, • Experiment with and operationalise new tools, workflows, and AI‑driven approaches that increase speed‑to‑pipeline without sacrificing quality Be the feedback engine between Marketing and Sales: Build solid, continuous feedback loops with Sales, Marketing, Analytics, and Operations to optimise reporting, segmentation, tooling, and workflows. Use frontline insights and performance data to inform audience strategy, messaging, campaigns, and demand generation, while partnering cross‑functionally on experimentation and ongoing optimisation across segments, channels, and AI‑led initiatives. Own MDR operational excellence: Drive operational excellence across the MDR function by improving processes, productivity, and scalability, while ensuring rigorous Salesforce hygiene and accurate reporting. Manage performance against demand‑management SLAs, forecast and plan team capacity aligned to growth and pipeline targets, and provide a structured, reliable operational backbone that enables predictable, high‑quality delivery. Requirements: • Bachelor’s degree or equivalent experience., • Extensive experience in MDR/SDR/Inside Sales roles within a B2B organisation, with a consistent record of target achievement., • Experience managing, recruiting, and developing MDR/SDR teams., • Excellent understanding of modern sales and qualification methodologies., • Hands‑on experience with Salesforce, workflow tools (e.g. Groove, SalesLoft or equivalent), chat tools, Sales Navigator, and AI‑enabled tools (e.g. building agents/GPTs, enrichment, intent, or automation solutions)., • Highly data‑driven; comfortable using metrics, signals, and experimentation to diagnose and improve performance., • Proven ability to build relationships across Sales, Marketing, Digital, Operations, and senior stakeholders., • Excellent written and verbal communication skills in English; additional languages are a strong advantage for this region. Success Behaviours: • High energy with exceptional organisation and discipline, • Detail‑oriented, structured, and process‑driven, • High level sense of ownership and accountability, • Positive, team‑first mindset with a can‑do attitude, • Diplomatic and effective when working cross‑functionally, • Entrepreneurial — comfortable building, improving, and scaling a function Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life Assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

Purpose: The Sales Manager is responsible for leading and accelerating growth within Kinetico UK’s Direct-to-Consumer residential sales channel. This role focuses on improving the efficiency, capability, and conversion performance of the current Water Treatment Experts, while supporting a structured expansion into new territories. The Sales Manager will champion innovative ways of selling, raise in-home demonstration-to-sale conversion rates, embed referral-led growth, and increase average sale value through solution-led customer interactions. The role is central to delivering a premium, consistent customer experience and driving scalable D2C growth aligned to Kinetico UK’s wider residential strategy Key Areas of Responsibility: Direct Sales Strategy & Leadership • Deliver the Direct sales plan in line with the national residential growth strategy., • Lead, coach, and motivate WTEs to achieve and exceed sales targets., • Set clear KPIs and performance expectations for individual reps and territories., • Build a high-performance culture focused on customer outcomes, accountability, and continuous improvement., • Provide regular performance insights and recommendations to the Head of Residential Sales. Efficiency & Capability Uplift of Water Treatment Experts • Increase productivity and effectiveness of the existing WTE team through structured coaching, ride-alongs, and skills development., • Identify performance gaps and deploy targeted training plans covering product knowledge, consultative selling, and closing skills., • Improve pipeline discipline, CRM (Salesforce) usage, and route planning to maximise demos per rep and success per visit., • Standardise best-practice approaches across the team to ensure consistency and scalability. Conversion Improvement (In-Home Demonstration → Sale) • Own and improve the Direct demonstration journey to raise conversion rates., • Strengthen WTE capability in needs-based selling, value articulation, and objection handling., • Analyse lost sales data to identify barriers and implement corrective actions., • Introduce structured coaching and playbooks to drive improvement in close rate, confidence, and customer trust. Territory Expansion & Growth Delivery • Support the phased expansion of Direct coverage into new UK territories., • Assess territory performance and growth potential, recommending recruitment or resourcing where needed., • Ensure new territories launch with consistent standards of sales process, customer experience, and reporting., • Track ramp-up performance and implement interventions to hit early-stage growth milestones. Innovative Selling & Customer Experience Excellence • Test and implement new ways of selling aligned to market trends and consumer behaviours (e.g., hybrid/virtual demos, digital lead nurturing, consultative water assessments)., • Work with Marketing to align Direct messaging, lead quality, and campaign effectiveness., • Ensure every customer interaction reflects a premium Kinetico experience, from first contact through install handover., • Monitor satisfaction, feedback, and complaints and drive continuous experience improvements. Referral Programmes & Increased Value per Interaction • Embed referral-led selling as a core Direct growth engine., • Ensure WTEs confidently ask for referrals and understand how to position them as a customer benefit., • Design and refine referral mechanics, incentives, and tracking to optimise lead volume and conversion., • Increase average sale value through solution bundling, upgrades, and add-on selling (e.g., RO + softener, service plans, premium options)., • Track and improve AOV, attach rates, and referral-to-sale outcomes. Sales Operations, Reporting & Cross-Functional Collaboration • Ensure disciplined CRM usage for lead tracking, forecasting, and pipeline management., • Provide weekly/monthly reporting on revenue, productivity, conversion, AOV, referral performance, and territory progress., • Collaborate with Service, Operations, and Warehouse/Logistics to ensure smooth installs and consistent customer promise delivery., • Partner with Finance to support accurate forecasting and performance tracking. Key Competencies: · Direct Sales Leadership – strong ability to lead field-based, consultative in-home sales teams. · Performance Coaching – proven skill in uplifting capability, productivity, and conversion through hands-on coaching. · Commercial Acumen – strong understanding of revenue drivers, margins, and value-based selling. · Customer Orientation – commitment to premium customer experience and trust-based selling. · Innovation & Growth Mindset – proactive in exploring new selling approaches and territory models. · Analytical Thinking – data-driven approach to improving conversion, efficiency, and AOV. · Collaboration & Influence – able to work cross-functionally and create alignment around customer outcomes. · Adaptability – comfortable operating in a fast-moving and evolving residential market. · Communication & Relationship Building – strong interpersonal skills with reps, customers, and stakeholders. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven track record in leading or managing direct/field sales teams (5+ years preferred)., • Demonstrated success improving sales conversion rates and productivity in consultative selling environments., • Experience with in-home demonstration selling models (home improvement, technical consumer products, premium retail, or similar)., • Evidence of implementing referral programmes or increasing AOV through solution-led selling., • Strong collaboration history with marketing and operational teams., • Solid experience using CRM systems (Salesforce preferred) and sales performance reporting. Technical Skills • CRM proficiency (Salesforce preferred)., • Strong analytical and forecasting ability., • Competent with Microsoft Office (Excel, PowerPoint, Outlook)., • Familiarity with digital lead handling, hybrid selling, or e-commerce-supported sales is an advantage. Additional Assets • Experience in water treatment, plumbing, or technical in-home sales environments (advantageous)., • Full UK driving licence and willingness to travel regularly Organisational Context: The Sales Manager is a critical role within Kinetico UK’s Residential Sales structure, accountable for driving performance and growth in the Direct-to-Consumer channel. Reporting to the Head of Residential Sales, the role leads the Water Treatment Expert team through a journey of efficiency improvement, conversion uplift, and geographic expansion. Through strong leadership, innovative selling methods, and a relentless focus on customer experience, the Sales Manager D2C ensures Kinetico continues to grow its residential footprint and maximise value from every customer interaction.