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OtherCustomer outcomes manager jobs in United Kingdom
Are you a business? Hire customer outcomes manager candidates in United Kingdom
- The Reggae Kitchen
General Manager1 month ago£28000–£37500 yearlyFull-timeCroydonJob Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals., • Identify new market opportunities and recommend business development initiatives., • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports., • Analyze P&L statements, balance sheets, and cash flow to ensure financial health., • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance)., • Establish performance metrics (KPIs) and monitor progress toward operational targets., • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff., • Conduct performance reviews, set development plans, and foster a culture of continuous improvement., • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models., • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals., • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution., • Implement quality assurance and compliance programs., • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards., • Identify operational risks and develop mitigation strategies., • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred., • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role., • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management., • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams., • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes., • Communication: Excellent verbal and written communication, negotiation, and presentation skills., • Analytical Skills: Proficient in data analysis and performance/operation metrics., • Adaptability: Comfortable working in fast-paced, changing environments., • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”], • Travel: Up to X% domestic/international travel may be required., • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure., • Comprehensive benefits package (health, dental, vision, retirement)., • Professional development and continuing-education opportunities., • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.
Easy apply - Numan Estate Agents
Sales Negotiator and Valuer12 days ago£25000–£30000 yearlyFull-timeLondonAbout Us Numan Estate Agency, based in the heart of Queen’s Park, is a forward-thinking and reputable name in the local property market. We are currently looking for an ambitious and experienced Senior Sales Valuer & Negotiator to join our expanding sales team. This is an exciting opportunity for a results-driven professional with a solid track record in residential valuations and sales to play a pivotal role in our continued growth. Key Responsibilities • Carry out accurate property valuations and win new instructions, • Manage property sales from instruction to completion, • Conduct viewings and provide guidance to potential buyers, • Negotiate offers to achieve successful outcomes for clients, • Build and maintain strong relationships with vendors, buyers, and applicants, • Proactively source new business opportunities, • Work closely with the wider team to meet and exceed sales targets, • Stay informed on local market trends and competitor activity Requirements • Minimum 3 years’ experience in estate agency (valuations and sales), • Strong knowledge of the area and surrounding locations, • Proven sales and negotiation track record, • Excellent communication and client relationship skills, • Self-motivated, target-driven, and proactive, • Full UK driving licence (company car can be provided), • Experience using Alto or similar property software (preferred) Person Specification: We are looking for a confident, professional, and self-motivated individual with a passion for property and a desire to succeed in a fast-paced sales environment. Essential: • Previous experience in estate agency or sales/customer-facing roles., • Proven ability to meet and exceed targets., • Excellent communication and interpersonal skills., • High level of personal presentation and professionalism., • Ability to work independently and as part of a team., • Full UK driving licence, • ARLA or NAEA qualifications or equivalent Skills and Abilities: • Strong sales and negotiation skills., • Excellent customer service and relationship-building skills., • Ability to work under pressure and manage multiple priorities., • Strong organisational and time management abilities., • Attention to detail and accuracy in documentation., • Proactive approach with a positive attitude and drive to succeed., • High level of IT literacy, including Microsoft Office Suite. What We Offer • Competitive base salary + commission structure, • On-target earnings between £45,000 and £60,000, • Professional training and career development opportunities, • Supportive and collaborative working environment, • Clear path for progression within an established brand Job Type: Full-time Additional pay: • Commission pay, • Performance bonus Schedule: Monday to Friday Weekend availability
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