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Start date: 19 January 2026 Rate of Pay: £26,748.80 per annum Location: Gateshead - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION Shifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours. Training: 11 days The Role: We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills. This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management. Key Responsibilities • You should be confident in conducting challenging but effective conversations, • You are required to maintain multiple cases simultaneously, varying by type and stage, • You will be responsible for managing a designated caseload, • You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence, • You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence, • You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills, • At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes, • You should be proactive in talking to relevant people to get advice and information when unsure how to proceed, • You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements, • You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case, • You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case, • Gathering, verifying and assessing all available information, and deciding on an appropriate course of action, • You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate Background Checks The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years), • Employment/Academic History Check - for a period of three years leading up to your application. We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed. What else do we need from you? • Strong verbal and written skills with the ability to show attention to detail, • Ability to establish excellent customer relationships in a fast-paced environment, • A can-do attitude with the ability to interact with lots of different people, • Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants, • PC skills, and the ability to navigate multiple systems competently, with ease, • A good consistent typing speed and the ability to multi task, • Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence, • Processes will be ever evolving and it is essential that you are adaptable and open to change Benefits of being a Customer Service Representative • On-line recruitment process, with potential job offer within 24 hours and fully paid training, • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub, • Life Assurance Cover & Pension Scheme, • Length of Service and monthly recognition awards Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Medical Territory Manager / Medical Account Manager – Decontamination, sterilisation equipment. Established over 35 years with a reputation for excellent customer service and support this is a fantastic opportunity to join a leading manufacturer of capital equipment used to ensure medical / surgical products are effectively decontaminated / sterilised ensuring patient safety. • South West England and South Wales., • Basic Salary IRO 50-55k, OTE £75k +, • Excellent package including car corporate benefits., • Territory Manager / Sales Representative / Account Manager / Business Development Manager / Sales Specialist, • Medical equipment, Decontamination, Sterilisation, Capital equipment. Role – The Area Sales Manager / Account Manager will be responsible for the sale of a market leading range of capital equipment and consumables that sterilise / decontaminate endoscopes after patient use. Selling to public and private hospitals the role will be a mixture of new business and account management and see the appointed person tasked with effectively managing and growing their patch. Order values can vary greatly, with consumable elements being relatively inexpensive compared to thorough refits in hospitals costing more than £250k. Full product training an excellent induction programme and sales support are offered to afford the Territory Manager every chance of success.... The company has a particularly strong portfolio of washer dryers Applicant – • Proven Medical Device sales experience – Essential, • Must have sold capital products as part of portfolio, • Relationship building/interpersonal skills – essential, • Knowledge of the NHS structure –, • Contacts or understanding of Endoscopy / ENT advantageous, • Attitude, personality, drive are key, • Able to work autonomously and demonstrate previous sales achievements To apply for this – or any of our exciting opportunities in the medical devices sales market – Apply Online... Progress Sales Recruitment is a specialist sales only medical recruitment consultancy dedicated to offering client and applicants alike the highest levels of service. With over 8 years experience in recruitment we specialise in the following areas of work - Nurse Advisers, Clinical Specialists, Theatre Sales Specialists, Sales Executives, Business Development Managers, Team Leaders, Sales Managers, Sales Directors and all other sales focused roles within the medical sector. Our core therapy areas include Vascular, Endoscopy, Urology, Neurology, ENT, Infection Control, Anaesthesia, Blood Products, Diathermy, Infusion, Orthopaedics, Surgical Instruments and all PCT, Primary, Secondary, Theatre and Rehabilitation products.

At Emerald Clinical, we are a global, full-service Contract Research Organization (CRO) with a rich heritage in the Asia-Pacific region. We are dedicated to advancing clinical research through scientific expertise and operational excellence, supporting biopharmaceutical, medical device, and diagnostic customers across all trial phases, from registration to post-marketing. Our therapeutic expertise spans renal, cardiometabolic, and oncology—areas where we make a significant impact on improving global health. At the heart of our success is our ability to combine global reach with local knowledge. Our on-the-ground teams work closely with local communities, building trust and ensuring diverse, representative patient recruitment. By prioritizing people, we deliver better engagement, more accurate data, and faster results—bringing therapies to patients in need. Why Join Us? At our core, Emerald Clinical is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide. Here’s what makes us stand out: • Purpose-Driven Work: You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology., • Global Reach, Local Expertise: Our teams connect with local communities, building trust and meaningful engagement for every trial., • Collaboration and Innovation: Work in a culture that values diverse perspectives and creative solutions to solve global health challenges. About the Role The Clinical Lead is responsible for management & coordination of all clinical study management activities for assigned studies per the contracted Scope of Work (SOW), study startup activities including site selection, study team management, and project timelines for Emerald Clinical. The Clinical Lead works closely with Project Leader (PL) and may support the sponsor, investigators, and appropriate staff in each department of Emerald Clinical as needed to help launch and complete the study. The Clinical Lead will lead the clinical operation team (eg. CRAs) to manage trials and sites and have responsibility for assisting the PL with timelines and budget adherence with each trial. The Clinical Lead also works closely with the PL and Clinical Trial Assistant (CTA) / Clinical Trial Specialist (CTS) during study startup to manage site feasibility and selection process. As part of the site management responsibilities, the Clinical Lead manages the CRA activities under PL's supervision, reviews trip reports and expense reports as needed, and may assist with the performance of site qualification, site initiation, co-monitoring and/or close-out visits as needed. The Clinical Lead is responsible for demonstrating professional demeanour and maintaining confidentiality in all interactions with both internal and external contacts. Your Responsibilities Clinical Management • Facilitate site selection through feasibility questionnaire process, including input or creation of feasibility questionnaire in collaboration with the sponsors as outlined in the CMP or other study plans, • Oversight of protocol administration including pre-study work, initiation of sites, ongoing progress of trial and close out of sites, including development of study specific forms, annotated reports and customizing templates, as appropriate, • Track and manage clinical management team performance, • Working with the CRAs to ensure site protocol adherence and query resolution. Team Leadership • All clinical activities must be conducted in accordance with project specific documentation, applicable SOPs, ICH GCP and applicable country regulatory requirements., • Maintain effective professional relationships with external customers, investigators and vendors., • Maintain effective professional relationships with internal project team including those providing academic input., • Provide clear guidance to clinical operation team on clinical specific deliverables as agreed with PL., • A Clinical Lead may also continue to undertake site management and monitoring, if they have had previous experience carrying out these tasks on an as needed basis., • Collaborate with the study assigned PL to continually assess study team resourcing needs and make adjustments as needed, identifying if added resources are Out of Scope (OOS) leading to a change order. Financial and Contractual Management • Assist PL to analyze monthly financial reports for clinical aspect to identify trends and reasons behind figures, escalate as required . • Ensure PL understand all clinical aspects of their project finance responsibilities and follow appropriate escalation pathways. Maintain clinical aspects in utilization, revenue forecast and recognition identify and implement strategies for improvement (if required) and escalate any significant concerns to management • Maintain gross margin across allocated projects to meet organizational goals., • Review forecasts for all allocated projects for the clinical aspect in consultation with each allocated PL as needed, during month end billing and Project Finance Analyst meetings at least. Data Management • Ensure the accurate completion and timely collection of data, • Ensure data quality, accuracy, completeness and timely data completion, • Ensure complete and efficient resolution of data queries • Manage the study to ensure adherence with all protocol, SOPs, regulations &, • ICH-GCP • Ensure distribution and collection of essential documents, reports and study materials and products to and from clinical sites Customer Focus and Business Development, • Initiate and maintain high level relationships with internal and external stakeholders, including trial sponsor staff, key opinion leaders, hospitals, professional societies and associations where required., • Assist PL to review and contribute to scope change proposals for clinical aspects prior to finalisation and sponsor review, • Provide technical advice and suggestions for process improvement to other areas of Emerald Clinical as required, • May participate in bid defense presentations for clinical service in partnership with Business Development and may lead the presentation for smaller, less complex regional studies. Quality Management • Ensure the clinical management in the allocated projects are conducted in accordance with the Emerald Clinical Quality Management Strategy., • In the event of an audit and/or inspection work with key project team members to ensure inspection/audit readiness and complete follow-up for all team members, • Ensure compliance with file reviews plan and documentation as specified by Sponsor and/or Emerald Clinical, • Ensure co-monitoring activities conducted in accordance with Sponsor and/or Emerald Clinical requirements. About You Educated to degree level in pharmacy, medical, nursing, biological science, or other health-related disciplines or equivalent relevant experience. • Prior CRA experience preferred, with at least 5 years of monitoring, trial coordination or relevant industry experience, • Excellent working knowledge of, and ability to implement project activities in accordance with, ICH/GCP and all applicable regulations and guidelines in the relevant regions. Competencies • Fluent in written and spoken English, • Must have exceptional communication skills in both verbal and written form • Must have excellent organizational and time management skills, • Must be skilled in the area of delegation and task follow-up, • Must be able to prioritize multiple projects and tasks and coordinate these efforts • Must be able to work on complex projects involving various research and ancillary entities • Must be able to promote a positive customer service attitude with Sponsors and maintain positive working relationships with internal and external staff (team player), • Must maintain overall professionalism. Additional requirements • Experience working across multiple therapeutic areas. • Ability and willingness to travel domestically & globally (up to 25%, as require. What We Offer We understand that great work happens when people feel valued and supported. That’s why we provide: • Competitive Compensation: A tailored salary and benefits package to reflect your skills and experience., • Flexibility: Enjoy hybrid or remote working arrangements, depending on your location and role., • Career Growth: Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role., • Employee Wellbeing: Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events., • Global Opportunities: Be part of a company with international reach, offering you exposure to diverse projects and clients. Interested? Apply now and help us achieve our mission to improve the health of millions worldwide.

Join our multi award winning Apprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particula

Join our multi award winning Apprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particula

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.