Trabajos customer service advisor remote en Newcastle Upon TyneCrear alertas

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Aviation is one of the key focus sectors at AECOM, a business sector which sits within our number one rated global transportation engineering consultancy. Whilst we are already the number one aviation engineering consultancy by revenue globally, we see significant future growth potential as the sector recovers from the downturn induced by the Covid 19 outbreak. Our clients are now re-investing in their assets, to ensure they are in the right condition, but also to ensure their capacity needs of the future. Traditionally the UK Aviation business has been UK centric, focused on supporting our clients with airfield and civil infrastructure engineering services. Our future growth strategy is moving away from this, focusing around four key pillars, strengthening existing and building new relationships across our UK customer base, creating new client relationships and activity across Europe, building our aviation advisory business globally, and creating a new service offering targeting future flight and ESG. To support this growth, we are currently seeking a Technical Director to lead the development of our Aviation Advisory business in the UK, Europe and India to help grow the project pipeline and expand the team. In this role, you will develop winning proposals and work on a range of aviation advisory projects across the UK and Internationally. This role can be based in any of our UK AECOM offices. We are looking for a strategic business thinker with a large network of industry contacts who will drive the development of the advisory business and seek project opportunities that make a real impact in the aviation sector. We will be seeking you to understand our business and its services to develop a portfolio of advisory services to take to market. This will embody disciplines from across our 4 key business lines. If you have an expertise in ORAT, or any other specialist advisory skills this will be an advantage. Our clients include airport owners, contractors, governments, and regulatory bodies, through which we are pursuing a diverse range of opportunities and projects across the aviation advisory sector. Here’s what you’ll do: • Grow: Utilising your existing network, you will seek opportunities with current and new clients to build a pipeline of advisory projects. You will develop your relationships with key clients to the level of trusted advisor status. You will build AECOMs profile in this sector as we position ourselves as complex integrators, representing the aviation advisory business through conference participation and presenting, thought leadership and social media., • Lead: You will lead and manage a team of up to 5 people with a range of skills and seniority to deliver complex projects with demanding deadlines to a high level of quality., • Shape: You will write the strategy for the advisory business, identifying target markets and clients, building our service portfolio, setting annual P&L targets and identify strategic recruitment requirements., • Deliver: Consultancy services across a range of disciplines including airport master planning, capacity analysis, terminal and support facility planning, airfield planning and phasing, airside and terminal simulation modelling, and environmental and sustainability advice., • Advise: Provide expert technical and business advice and analysis to our clients through the management and delivery of projects, working alongside other aviation technical teams, including technical due diligence and technical advisor roles. As a subject matter expert, you will support major bids and programmes where specialist knowledge, insight and advice is required., • Ensure Quality: You will be responsible for ensuring the quality of our deliverables before they are presented to our clients., • Collaborate: You will be part of our wider Europe and India Aviation team, a multi-cultural/multi-disciplinary team based across the UK, Europe and India. It includes junior and senior members with a range of consulting backgrounds, all passionate about what we do in the aviation sector., • Minimum qualification: Bachelor’s degree. Membership of an appropriately recognized professional institution., • Technical Experience: Within the airport planning, airport design, airport engineering and airport construction sector., • Project Management and Delivery: Previous experience in leading multi-disciplinary project teams and delivering projects to required quality standards, on time and within budget. Experience and understanding of project quality control, programming and budgeting., • Business Development: Previous experience of developing and maintaining client relationships and work backlog with new and existing clients. Experience with consultancy contracts., • International experience: Experience with international companies and /or working in an international setting., • Team Management: Previous experience of team management and team building., • Advisory Experience: Able to demonstrate a strong client and stakeholder network within the aviation industry which will translate into winning and delivering airport projects in the advisory sector. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _ At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn Siobhan Osborne About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

Welsh Speaking Customer Service Advisor Location: Remote/Hybrid (Head Office based in Gateshead) Hours: Monday to Friday, 9:00am – 5:00pm Contract: Permanent, Full-Time Salary: £25,238 About the Role We are recruiting on behalf of a global leader in promotional marketing and customer engagement, delivering award-winning promotional campaigns for some of the world's most recognised brands. We are looking for a Welsh Speaking Customer Service Advisor to join their Customer Services team. This is an exciting opportunity for a customer-focused individual who is fluent in both Welsh and English and enjoys working in a fast-paced environment. What You'll Be Doing Handling customer calls and emails in both Welsh and English, providing prompt, professional support. • Managing queries efficiently using multiple systems and dual screens., • Processing customer registrations and promotional claims accurately., • Keeping customers updated and providing clear guidance on promotional campaigns., • Resolving enquiries effectively, escalating complex issues where needed., • Maintaining accurate records and meeting agreed service levels and quality standards., • Delivering every interaction with professionalism, empathy and excellent customer care., • Adapting quickly to campaign processes and supporting colleagues when required. Skills & Experience We're looking for someone who has: • Native-level spoken and written Welsh and English., • Previous customer service experience within a contact centre environment., • Excellent communication skills and a strong customer-focused approach., • Good IT skills, including Microsoft Outlook, Excel and customer management systems., • Strong organisational skills, attention to detail and accuracy., • The ability to work efficiently across multiple systems in a fast-paced environment., • Strong problem-solving skills and a proactive attitude. What You'll Bring • A passion for delivering outstanding customer service., • A proactive, organised and positive approach to work., • The ability to learn new systems and processes quickly., • Confidence using systems, tools and established processes., • A willingness to learn, develop and adapt to changing business needs., • The ability to work independently and as part of a team., • A commitment to providing an excellent customer experience. Benefits • 25 days annual leave plus 1 day's Birthday leave., • Option to purchase additional annual leave each January., • Life assurance at 2x annual salary., • Long service awards., • Access to a retail discount platform., • Employee Assistance Programme (EAP)., • Corporate Metro Card loan scheme. Interested? If you're a fluent Welsh speaker looking for your next customer service opportunity, we'd love to hear from you. Apply now to register your interest and be considered for one of our upcoming intakes.

Customer Service Advisor\n\nNewcastle\n\nWe're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure.\n\nThis role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people's lives.\n\nWhat You'll Do:\n\nBe the friendly face of our client's company, providing expert guidance and information on their amazing homes available for rent - including key details such as pricing, layouts and features.\nHandle warm-hot inbound enquiries only, ensuring every customer feels valued and heard.\nLog all enquiries accurately and quickly into the CRM system, maintaining up‑to‑date and compliant records.\nQualify leads confidently against set criteria to ensure customers are matched to the right homes.\nUtilise your exceptional communication skills to build strong relationships and rapport with prospective tenants.\nWork closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring customers receive top‑notch service every step of the way.\nMake occasional outbound follow‑up calls using the applicant database to progress warm leads where appropriate.\nKeep abreast of the latest developments, pricing updates and key messages from our client, empowering you to answer questions with confidence.\nCarry out simple system checks and updates to ensure records remain accurate, tidy and audit‑ \n\nWhat We're Looking For:\n\nA customer‑focused person with a passion for delivering outstanding service.\nExceptional listening skills and a knack for building rapport over the phone.\nStrong IT proficiency, including Outlook, Word and Excel, with the ability to learn new software quickly.\nA motivated self‑starter who thrives in a fast‑paced environment and adapts well to change.\nExperience managing a high‑volume workload, with excellent time management and organisational skills.\nA team player with a keen eye for detail and strong accuracy in your work. \n\nYour Working Hours:.\n\n35 hours per week on an alternating bi‑weekly pattern:\n\nWeeks 1 & 3: Monday to Friday: 09:00 - 17:00\n\nWeeks 2& 4: Tuesday to Friday: 09:00 - 17:00 and Saturday: 09:00 - 16:00\n\nWhat You'll Get in Return:\n\nA basic salary of £24,000\nA great working culture with like‑minded individuals\nA proven career path with opportunities to progress\nA fantastic benefits package

Join Us as a Temporary Customer Service Advisor!\n\nAre you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future!\n\nContract Details:\n\nType: Temporary\nDuration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload)\nHours: Monday to Friday, 8:00 AM - 6:00 PM\nLocation: Fully remote \n\nWhy Join Us?\n\nBe part of a dynamic team that thrives on providing exceptional customer service!\nWork from the comfort of your own home while helping students achieve their educational goals.\nPerfect for students, educators, or professionals seeking short-term summer employment! \n\nYour Role:\nAs a Customer Service Advisor, you will:\n\nAssist prospective students by submitting applications and answering their queries via phone.\nProvide clear, accurate, and empathetic information about the admissions process.\nEnsure every customer receives a professional and supportive experience.\nMaintain meticulous records in compliance with data protection regulations.\nShine in a high-pressure, time-sensitive environment, where every call counts! \n\nWhat We're Looking For:\nWe need passionate individuals who possess:\n\nStrong customer service skills and a compassionate approach.\nThe ability to stay calm and resilient under pressure.\nFluency in spoken and written English.\nA keen eye for detail and a commitment to quality.\nAvailability for the full duration of the assignment (August 10 to August 17, 2026).\nProficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook).\nFamiliarity with higher education processes is a plus (training provided).\nGCSE English at grade C or above (or equivalent).\nThe right to work in the UK.Technical Requirements:\nTo succeed in this role, you'll need:\n\nA personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible).\nUp-to-date antivirus software installed.\nA functioning headset (speakers not permitted).\nAccess to a quiet, distraction-free home working environment. \n\nReady to Make an Impact?\nIf you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference.\n\nLet's create futures together! Join us and help shape the next generation of students!\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Mercier Consultancy MD is excited to announce a unique opportunity for a.Dutch Speaking Customer Service Advisor.Greece! This role is ideal for adventurous individuals seeking to merge work with the experience of living in a vibrant culture.As a part of our dedicated team, you will provide exception

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.

Want a soul-sucking call centre job?.We’re not here to read scripts or tick boxes.We’re here to shake things up, to make energy better for our customers and the planet.That means real conversations, real problem-solving, and real impact.The best bunch of people you’ve ever worked with—curiou

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Turkish Speaking Inbound Customer Service Advisor.The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting

Advancing People - Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in St.Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the.English speaking markets, pr

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive.

A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home.We are looking for exceptional Customer Service Advisors to provide the best customer support experience.The role is full time, working a 40 hour week Mond

Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis.Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the.English speaking marke

Are you a motivated, CeMAP-qualified Mortgage Broker looking for a flexible, remote role with real earning potential? We are looking for a confident, client-focused individual to join our clients growing team and help deliver expert mortgage advice with a personal touch. Why Join? Remote Manchester-based client base - occasional in-person meetings or events required High Quality leads provided Supportive team culture and access to admin support Ongoing training and development Key Responsibilities: Assess clients’ financial situations to understand their mortgage goals and borrowing capacity Provide tailored mortgage advice that aligns with each client’s needs and current market conditions Research and compare mortgage products across a wide range of lenders to identify the most suitable options Prepare and manage mortgage applications, ensuring all required documents are accurately completed and submitted Stay informed on the latest mortgage products, interest rates, and industry developments Build and maintain strong relationships with clients, lenders, and key business partners Clearly explain the mortgage process, terms, and options to help clients make informed decisions Be open to attending occasional in-person events such as company benefit fairs or employee mortgage surgeries to build relationships and support business growth Requirements: CeMAP (or equivalent) qualified - essential Proven experience as a Mortgage Advisor/Broker Strong knowledge of residential and buy-to-let mortgage products Excellent communication and customer service skills Self-motivated, organised, and able to manage your own pipeline Must be based in or near Manchester

Rewards and Benefits on offer:.Working for a blue-chip company with a great team-based culture.The role is only working Monday to Friday- no weekends!.Home based position from day one!.World class training and development opportunities.The Company you will be working for:.MTrec is proudly representi

The opportunity to work with an award-winning team who are at the pinnacle of their industry.Incredibly friendly team working environment.Training and Development opportunities.Great progression opportunities!.MTrec Commercial are proudly supporting our market leading client, who, due to significant

Rewards and Benefits on offer:.Working for a blue-chip company with a great team-based culture.The role is only working Monday to Friday- no weekends!.Home based position from day one!.World class training and development opportunities.The Company you will be working for:.MTrec is proudly representi

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Product Legal Counsel - Legal (L50) 📍London/Cardiff/UK Remote | 💰circa £100k + Stock Options + Benefits | _ ✨ We’re looking for a Product Legal Counsel to join our team at Monzo, at Senior Legal Counsel level, to help us build one of the best, most innovative banks in the world. You will report to Monzo’s Director of Product Legal and work within a team of product lawyers to give first rate legal advice and support to Monzo’s Product Collective, including areas like borrowing, personal and business banking. In this role, you’ll work closely with Monzo’s product collectives to build and deliver banking products, and support the team in making money work for everyone. You’ll work at all levels in the organisation and with a wide-range of stakeholders from Product Managers and Designers, to Operations professionals and Software Engineers, and Risk and Compliance. You will be the ‘go to’ for all things legal and regulatory, and an important part of a team trying to improve our customers’ financial lives. Your day-to-day: • You’ll work directly with senior lawyers, product managers and engineers to provide legal advice and commercial insights to develop and grow Monzo Bank in the UK., • In particular, you will:, • Partner with product managers to advise on legal matters relating to our borrowing, personal or business banking products and and advise on the legal and regulatory requirements for a growing bank., • Help to develop efficient ways of working to enable Monzo to scale quickly, and ensuring Monzo operates safely and in accordance with the law and regulation., • Coordinate and collaborate on legal matters with teams across Monzo including the Compliance, Risk and Control, other control functions and business teams., • Provide training and knowledge sharing with other Monzonauts on the impact of laws and regulations on Monzo or our customers., • Often act as the sole lawyer advising product managers or other colleagues (with support behind the scenes from more senior lawyers) and therefore act autonomously, take ownership of matters, identifying legal issues proactively, evaluating relevant risks and finding effective solutions to unique and complex business activities., • Help colleagues in the Legal Team to build a world-class and scalable, high performing Legal team by testing and developing new ways of working., • You’ll work closely and collaboratively with Monzo’s Director of Product Legal, General Counsel of MBL and the other members of the UK Legal team to provide legal advice and commercial insights to Product teams., • You’ll be a trusted advisor and will work proactively and collaboratively with other relevant stakeholders and teams across the Monzo Group, including the Product, Risk & Compliance, Supplier Operations, Financial Crime, Fraud, and Operations teams., • You’ll work with Monzo’s Director of Product Legal, other lawyers and compliance to identify legal and regulatory risks relating to existing and new products, ensure robust challenge and scrutiny of product changes as they go through Monzo’s governance process and to ensure that the businesses you support respond appropriately to new and changed legal and regulatory requirements., • You’ll support Monzo’s global product development work by coordinating the legal review of products by collaborating with legal teams in the EU and US to identify local legal and regulatory requirements., • You’ll work with the Legal and Board Governance collective to improve the commercial management of the activities of the legal team, including through identifying suitable technology solutions to streamline workflows, optimise processes and work efficiencies, and increase scalability., • You’ll proactively manage relationships with external suppliers and law firms to enhance processes around cost management to ensure we are optimising our spend and extracting best value while delivering top-quality legal support. We’d love to hear from you if: • You are a technically excellent lawyer with a minimum of 5 years of relevant post-qualification experience working in the banking and finance sector., • You have a strong background advising on commercial and regulatory issues relating to banking products with specific knowledge and experience evidenced in consumer credit, payments and banking conduct rules., • You have demonstrated experience of advising on laws and regulations relevant to financial services, in particular consumer credit, payments and banking products. You are able to explain complex regulations (including the Consumer Credit Act and Payment Services Regulations) in a simple way and you look for innovative ways of solving problems., • You have experience advising on the content of regulated financial promotions and supported marketing teams with legal issues relating to the marketing of financial products., • You are a strong communicator who can provide clear, precise, and practical legal advice, effectively articulating what is relevant and important in a concise manner. You can take a position on key issues, present persuasive recommendations, and constructively drive consensus among senior stakeholders., • You have excellent organisational skills and attention to detail, with the ability to prioritise and work effectively and independently under tight deadlines across multiple projects., • You have good interpersonal and team player skills and can evidence working across a network of cross-functional stakeholders to collaboratively solve problems., • You are a keen problem solver, skilled at assessing risk and recommending solutions that balance commercial and risk considerations. You think ahead, anticipate relevant challenges, understand the commercial objectives of the teams you support, set clear objectives, and find effective solutions., • You enjoy horizon scanning, proactively assessing risks, and quickly identifying and independently implementing mitigating actions. You are always looking for new ways to improve the efficiency and scalability of legal processes and systems., • You have a dynamic and entrepreneurial approach and are comfortable with the ambiguity of a fast-paced and rapidly-evolving environment., • You are proactive, take initiative to broaden your knowledge, and are passionate about the intersection of banking and technology and the transformation unfolding in consumer finance. You are excited to join us for the next stage of our journey at Monzo! The interview process: Our interview process involves 3 main stages: • Recruiter call, • Initial call, • Full loop: Technical and behavioural interviews Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com What’s in it for you: 💰 circa £100k ➕ plus stock options & benefits ✈️ We can help you relocate to the UK [✅ We can sponsor visas] 📍This role is based in our London office. If you are not based in London, we're open to discuss this on a case by case basis. ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚 Learning budget of £1,000 a year for books, training courses and conferences ➕ And much more, see our full list of benefits _ #LI-DH1 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Qualified Mortgage and Protection Advisor Academy Programme Remote / UK-wide Self-employed | Commission-based | High earning potential Are you ambitious, entrepreneurial, and serious about building a long-term career in Mortgage and Protection advice? Cooper & Parks is looking for driven individuals to join them as a Mortgage and Protection Adviser. This is an opportunity to learn from experienced mortgage professionals, receive structured support, and build your own client base with the backing of an established business. This is not just a job. It is a route into building your own Mortgage and Protection advice business. Why join Cooper & Parks? At Cooper & Parks, advisers are supported to build their own client base, rather than simply servicing someone elses customers. Youll receive training, mentoring and supervision as you develop your knowledge, confidence and skills. As you progress towards competent adviser status, youll gain more independence and the opportunity to grow your own business. Once authorised and established, there may also be the opportunity to trade under your own business style, under the Cooper & Parks banner. Cooper & Parks is part of Openwork, one of the UKs largest financial advice networks, giving you access to strong infrastructure, compliance support, systems and long-term stability. What youll gain Youll benefit from: • Structured academy training and development, • Support from experienced mortgage advisers and supervisors, • Guidance as you work towards competent adviser status, • The ability to build and retain your own client relationships, • High commission potential, • Remote working from anywhere in the UK, • Access to the tools, systems and support needed to grow, • The backing of Cooper & Parks and the wider Openwork network Who this would suit This opportunity would suit someone who is: • Ambitious, driven and money-motivated, • Entrepreneurial and keen to build something of their own, • Interested in mortgage advice, financial services or property, • Coachable, resilient and willing to learn, • Comfortable working in a self-employed, commission-based role, • Organised and able to work remotely You will either be newly qualified, or on-route to being qualified. Previous experience in sales, estate agency, financial services, recruitment, property or customer service would be beneficial, but attitude, work ethic and ambition are just as important. The role As a Mortgage and Protection Advisor, youll be supported through the early stages of your development with training, supervision and guidance. In the beginning, your work will be closely supported to help you develop in the right way. As you gain experience and demonstrate competence, the level of supervision will reduce, giving you more independence as you build your client base. This is a self-employed opportunity, so youll need to be proactive, motivated and comfortable with performance-related earnings. For the right person, the long-term rewards can be significant. Interested? If youre serious about becoming a Mortgage and / or Protection broker and want to build your career with the support of an experienced team, wed love to hear from you. Apply today to find out more about joining the Cooper & Parks Financial Services and the Adviser Academy Applicants must have the right to work in the UK. JBRP1_UKTJ

Job title: Customer Service advisor.Department: Activate Accident Repair, Hampton.Location: Unit A & B, Sandfield Industrial Estate, Hampton, TW12 2HR.Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.Listed in the 2022 Sunday Times 10

Provide solutions to customer issues, ensuring satisfaction and timely resolution.

We are open to applicants to do not live local to the company site, however, you will be required to travel to the office every 3 to 4 months for training or meetings.

Reporting to the Enterprise Solution Architect, the Power Platform Solutions Architect is a senior member of the Solution Design team, responsible for shaping, designing, and governing modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with the customers, Solution Architects, Account Management, Development, and Project Delivery teams to ensure all proposed solutions are scalable, secure, commercially viable, and aligned with best practice. Youll support pre-sales engagements, contribute to architectural design, and act as a trusted advisor throughout project delivery. The ideal candidate will have hands-on experience across the Microsoft ecosystem, with particular focus on Power Platform, Microsoft Fabric, Microsoft 365, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on solution guidance when required. This is a customer-facing role requiring strong communication skills, commercial awareness, and the ability to simplify technical concepts for both technical and non-technical audiences. Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply. Key responsibilities and accountabilities Solution Design & Pre-Sales (40%) • Lead the design of scalable Microsoft-based business solutions for new and existing clients., • Produce and review technical design documents (HLDs) in line with razorblue standards., • Design solutions leveraging technologies such as Power Apps, Power Automate, Dataverse, Microsoft Fabric, Power BI, and Microsoft 365., • Support the integration of AI capabilities including Microsoft Copilot, AI Builder, and related Microsoft AI technologies where appropriate., • Join client meetings and workshops to gather requirements and translate them into practical technical solutions., • Present proposed solutions confidently to technical and non-technical stakeholders., • Support Account Managers and the Solution Architect team in preparing technical proposals, statements of work, and project scopes. Microsoft Data, Power Platform & AI Strategy (20%) • Act as a subject matter expert across Power Platform, Microsoft Fabric, and Microsoft AI technologies., • Guide clients on best practice around governance, security, licensing, and platform adoption., • Help customers modernise manual processes, spreadsheets, and legacy workflows using Microsoft technologies., • Support the development of internal standards, templates, and reusable solution frameworks., • Stay current with Microsoft roadmap developments, particularly around AI, Copilot, Fabric, and the Power Platform ecosystem., • Promote best practice for low-code development, environment strategy, and solution lifecycle management. Project Delivery & Technical Leadership (20%) • Work alongside the Project Management and the Development team to support successful project delivery., • Provide technical guidance and architectural oversight throughout implementation phases., • Assist in resolving complex technical challenges across client environments., • Ensure solutions are aligned with security, compliance, and operational best practices., • Support testing, validation, and handover activities where required., • Contribute to continuous improvement across delivery methodologies and technical standards. Mentoring & Knowledge Sharing (20%) • Improve technical capability across the business through mentoring and knowledge sharing., • Support Consultants and Engineers with solution design guidance and technical coaching., • Contribute to internal workshops, documentation, and training initiatives., • Encourage innovation and adoption of emerging Microsoft technologies across the wider team.Person Specifications Qualification Must hold Full UK Driving Licence Relevant Microsoft certifications desirable, such as: Microsoft Power Platform Solution Architect Expert Microsoft Fabric Analytics Engineer Associate Microsoft Azure Fundamentals / Administrator Microsoft AI or Copilot related certifications Relevant Microsoft infrastructure or cloud qualifications desirable Experience • Microsoft Stack experience including Microsoft 365 and Azure Power Platform experience including: Power Apps Power Automate Dataverse Power BI • Working knowledge of Microsoft Fabric and modern data platforms, • Understanding of Microsoft AI technologies including Copilot and AI Builder, • Experience designing customer-facing technical solutions, • Pre-sales, workshop, or consultancy experience, • Cloud platform experience including Microsoft Azure, • Understanding of governance, security, and best practice within Microsoft environments, • Experience producing technical documentation and solution designs Skills • Excellent customer engagement and stakeholder management skills, • Ability to communicate confidently with technical and non-technical audiences, • Strong problem-solving and solution design capability, • Commercial awareness and ability to balance technical and business priorities, • Ability to work independently and perform own research, • Professional presentation and communication skills, • Strong written and verbal communication skills, • Passion for modern Microsoft technologies and continuous learning Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isnt for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, combined with our team's drive for growth, result in a high volume of promotions granted year after year. We operate a hybrid working policy across most roles and often get asked why we havent made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: • Base salary of £55,000 - £60,000 per annum depending on skills and knowledge, • Hybrid working (50%), • Flexible working to suit your work life fit, • 25 days holidays per annum + public holidays + the ability to purchase 10 more, • Private Health Insurance with Vitality Health, • Your birthday off, • Enhanced maternity, paternity, adoption leave + baby bonus, • Fully funded training and accreditations to expand your skillset, • Two paid charity volunteering days per year, • Discounted Broadband, • Life insurance, • Quarterly team social fund, • Cycle to Work scheme, • Gear up with the latest tech toys through our partnership with Currys, • Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding! JBRP1_UKTJ

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