Customer service assistant jobs in Gerrards CrossCreate job alerts

Optical Assistant - Slough So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. So, if you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Salary: Up to £30,000 (Depending on Experience) Full Time - 40 hours per week including weekend working Our team We have a wonderful team of dedicated people in our store ready and waiting for you to meet. • Specsavers Perks - our discounted benefits scheme, • Performance related bonus, • Extra paid day off for your birthday, • WeCare - UK confidential employee helpline, • Outstanding clinical and professional development opportunities, • Enhanced Sick pay (after a year of service) What we’re looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant. These include: • Previous optical experience as an Optical Advisor or Dispensing Assistant, • Passion for providing excellent customer service and making customers’ lives easier, • Great teamwork, • A good initiative, • Confidence in using IT systems, • Excellent communication and listening skills, • Prepared to step out of your comfort zone and try something new If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes: • Previous experience in a fast-paced customer service environment, • Experience in optics or Audiology business #LI-AG1

Join Our Team as a Housing Support Assistant! Are you passionate about making a difference? Do you thrive in a role where no two days are the same? YMCA St Paul's Group is looking for a Housing Support Assistant to be the friendly face and first point of contact at our centres. Your Role: • Deliver exceptional customer service, providing information, advice, and support., • Handle reception duties like managing calls, sorting post, logging repairs, and processing payments., • Ensure safety as a designated First Aider and Fire Marshal, including building patrols and wellbeing checks., • Make a real impact in your community., • Be part of a supportive, purpose-driven team. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Sales Manager Beaconsfield Area Basic Salary: £40,000 – £45,000 On Target Earnings: Circa £80,000 Working Hours: Monday – Friday, 9:00am – 6:00pm Saturdays: 1 in 2 (9:00am – 4:30pm) with a day in lieu the following week About the Company This is a highly respected, independent, family-run estate agency with nearly 30 years of success in the local property market. With a close-knit team of 12 professionals, the business has built an outstanding reputation for delivering a personal, high-quality service across Beaconsfield and the surrounding areas. This is a rare opportunity to join the business in a senior leadership capacity, playing a pivotal role in its continued growth and success. The Role We are seeking an experienced and driven Sales Manager to head up the residential sales department. This is a senior position within the business, working closely with the Directors and acting as a key figure in the day-to-day leadership and strategic direction of the company — effectively operating as second-in-command. You will be responsible for driving revenue, leading and developing the sales team, and ensuring the highest standards of customer service and performance are consistently delivered. Key Responsibilities • Leading, motivating, and managing the sales team to achieve and exceed targets, • Conducting market appraisals and winning new instructions, • Developing and implementing effective sales strategies, • Working closely with the Directors on business growth and operational decisions, • Overseeing the sales pipeline from instruction through to completion, • Maintaining exceptional client relationships and delivering a premium service, • Monitoring market trends and competitor activity within the local area, • Ensuring compliance with industry regulations and company standards Key Requirements • Proven experience in a senior estate agency role (Senior Negotiator, Valuer, Assistant Manager, or Sales Manager), • Strong track record in winning instructions and conducting valuations, • In-depth knowledge of the Beaconsfield property market and surrounding areas, • Excellent leadership and team management skills, • Highly driven, target-focused, and commercially aware, • Outstanding communication and negotiation abilities, • Professional, personable, and aligned with a high-service, independent agency ethos What’s on Offer • Basic salary of £40,000 – £45,000, • Realistic OTE of circa £80,000, • Senior leadership position within a well-established, reputable agency, • Close collaboration with Directors and genuine influence over the business, • Supportive, tight-knit team environment, • Day in lieu provided for Saturday working, • Long-term career progression within a stable and successful company

We have an exciting opportunity to work within our higher education client as a Retail Assistant.\n\nRole: Retail Assistant\n\nLocation: Uxbridge \n\nPay: £13.51\n\nDuration: asap until the end of July 2026\n\nHours: 7 day week rota - 7 hours per day (flexible through out the week)\n\nSummary:\n\nThis role will encompass all the general day-to-day duties of a Retail assistant working in a busy store. These duties include; serving customers, replenishing stock and keeping the shop floor clean and tidy. The overarching objective of the role is to provide excellent customer service that contributes in enhancing the student experience and adds value to our campus community.\n\nAccountabilities and responsibilities:\n\nWelcome customers, answer general queries and maintaining high levels of customer service at all times.\nHandle cash using EPOS tills, includes handling of credit/debit cards and the reconciliation of the tills in line with the University's cash handling policy.\nSummary:\n\nThis role will encompass all the general day-to-day duties of a Retail assistant working in a busy store. These duties include; serving customers, replenishing stock and keeping the shop floor clean and tidy. The overarching objective of the role is to provide excellent customer service that contributes in enhancing the student experience and adds value to our campus community.\n\nAccountabilities and responsibilities:\n\nWelcome customers, answer general queries and maintaining high levels of customer service at all times.\nHandle cash using EPOS tills, includes handling of credit/debit cards and the reconciliation of the tills in line with the University's cash handling policy.\nComply with Health and safety regulations and demonstrate understanding of Food Safety.\nOrder products from suppliers, process deliveries, reconcile delivery notes and replenish stock according to planogram. Stock replenishing may involve lifting product cases of up to 20Kg.\nCheck and maintain stock levels instore and complete regular stocktaking.\nFollow Standard operating procedures such as completing the opening and closing checklists correctly and adhering to brand standards.\nCarry out appropriate checks and follow procedure when serving age restricted products.\nAttend work looking clean, smart and wearing the provided uniform correctly.\nAttend and complete all compulsory training as required.\nMotivate agency staff to achieve their daily targets as set by the Senior Retail Assistants.\nCommunicate effectively, on a daily basis, with the Retail management team, colleagues and customers.\nBake products in the in-store bakery following food safety procedures and processes.\nDelivery of online shopping orders within the University campus in accordance with the delivery procedure.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

WHY TCL? Our Company: Founded in 1981, TCL Electronics (HKSE 01070) is a global leader in consumer electronics with over 130,000 employees across 160+ countries. We are proud to be the Global No. 1 brand in Mini LED TVs, Google TVs, and Ultra-Large Screen TVs. TCL is distinguished by its vertical integration model—producing LED TVs from start to finish—and is recognized as one of the fastest-growing high-tech brands worldwide. Our brand ethos, “Inspire Greatness,” fuels our drive for innovation and excellence in everything we do. The Opportunity: Join our Customer Care Team, as Aftersales Warranty Coordinator. This hybrid role requires attendance at our Slough office. Due to continued growth, we require a Aftersales Warranty Coordinator, to play a key role within TCL Customer Care Team, delivering excellent customer service to our customers. Supporting the UK Customer Care manager, you will oversee daily warranty repair activity within the UK & Ireland. Maintaining service levels and promoting best practice with TCL Authorised Service network, overseeing day to day activities for, Work in Progress, Resolving complex cases, reporting warranty repair activity and working with internal and external stakeholders. Key Accountabilities: • Daily monitoring & reporting of TCL warranty repair activity., • Overseeing TCL Authorized service providers maintaining SLAs objectives and ensuring aftersales policies are followed., • Liaising with internal teams, Spares, Technical & Quality and managing complex cases., • Delivering excellent customer service to B2B & B2C customers., • Acting as assistant to Customer Care manager and coverage in absence., • Daily/Monthly reporting, • Ad hoc Duties. Experience Required: • Previous experience within a B2B & B2C customer service/aftersales warranty environment., • Good technical skills, ability to understand technical documents/exploded parts drawings and understanding of consumer electronics., • Reporting using Excel and system data., • Experience working in a corporate, multinational, fast-paced environment would be an advantage Skills & Attributes: • Strong organizational skills with excellent attention to detail., • A proactive, hands-on and flexible approach to work., • Effective communication skills, both written and verbal., • Customer service focused., • Ability to manage multiple tasks and priorities effectively., • Proficient in Microsoft Office applications (Word, Excel, Outlook)., • Ability to work under pressure, while maintaining aftersales policies.

Creative Office Assistant \nLocation: Uxbridge \nHours: Monday - Friday, 8:00am - 5:00pm | Office based\n\nAbout the Role\n\nOur client is looking for an organised and proactive Creative Office Assistant to join their creative team.\n\nThis is an entry-level, office-based role with occasional location shoots off-site with some of their largest clients (with notice). \n\nReporting to the Head of Photography, you'll be at the heart of production administration, helping ensure projects run smoothly, on time, and on budget.\n\nDays will be very varied, one day you'll be office based and focussing on admin, others you'll be supporting on photography/design projects and then occasionally visiting huge name clients along with your team for specialist shoots. \n\nThey offer excellent progression opportunities and support your career development in whichever direction you choose, which can range from stepping more into the photography and design route or more down the path of taking on more office/administration duties. \n\nKey Responsibilities\n\nManage the office and production supplies to keep everything running efficiently.\nCoordinate travel, accommodation, schedules, and equipment for crew and locations.\nHandle documentation such as crew lists, daily reports, insurance forms, and script revisions.\nAct as a central point of contact for the production team, crew, and other departments.\nAssist with budgets, invoices, purchasing, and onboarding new hires.\nSupport wrap-up procedures and occasionally assist with physical tasks, including some manual lifting, so a hands-on approach is important. \nWhat They're Looking For\n\nRecent graduates or candidates looking to start a career in a creative environment.\nStrong organisational skills and attention to detail.\nExcellent communication skills.\nA proactive, problem-solving attitude and willingness to learn.\nA team player happy to roll up their sleeves, including helping with heavier tasks when required.\nProficiency in Microsoft Office and Google Workspace; production software knowledge is a bonus. Why This Role?\n\nPositive, friendly, and supportive working environment.\nOpportunity to gain hands-on production experience in both office and location-based settings.\nClear career progression and professional development support. \n\nAbout Think Specialist Recruitment:\n\nWe're an independent support staff recruitment agency based in Hemel Hempstead, working across Herts, Beds, and Bucks. We specialise in permanent and temporary recruitment across administration, customer service, PA/secretarial, HR, accountancy/finance, sales admin/support, marketing, and IT

Sales and Customer Service Assistant - Immediate Starts Available (No Experience Required).Ready to start your sales career with a company that's fast-paced, vibrant, and committed to your professional and personal growth.Our client isn't just offering a job — they're offering an opportunity to th

Credit Control Associate Competitive + Bonus + Benefits Slough, UK Permanent full time We’re looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment. You don’t need previous Credit Control experience to apply. This role is ideal if you’ve worked in a customer-facing role involving money, payments, queries, or sensitive conversations, and you’re ready to move into a more structured finance-focused position with clear ownership and progression. If you’re confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control. Why This Role Matters Credit Control plays a vital role in keeping the business running smoothly. In this role, you’ll help to: • Keep customer accounts accurate and up to date, • Support timely payment of invoices, • Resolve issues before they become bigger problems, • Protect healthy cash flow across the business About the Team You'll Join You’ll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors. The team works closely together, shares knowledge, and supports one another - especially when learning the role or handling tricky situations. There’s a strong focus on teamwork, development, and doing the job properly, not just hitting numbers. Many people in the team have progressed into more senior finance roles or other areas of the business over time. What You'll Be Doing You’ll manage your own workload and customer accounts, with support as you build confidence. Day to day, you’ll be: • Speaking with customers to understand payment queries and resolve issues, • Managing outstanding invoices and keeping clear, accurate account notes, • Monitoring overdue balances and agreeing next steps with customers, • Producing credit notes when required, • Working closely with internal teams (such as Sales Order Processing) to resolve account issues, • Providing updates on customer accounts for regular stakeholder discussions, • Maintaining performance in line with agreed service levels What We’re Looking For This role is a great fit if you’ve worked in roles such as: • Customer service or contact centre roles (complaints, payments, account queries), • Retail or hospitality roles involving cash handling, refunds, or customer problem-solving, • Call centre roles in utilities, telecoms, banking, or insurance, • Sales support or account administration roles, • Confidence speaking to customers about payments or issues, • A calm, solution-focused approach - even when conversations are sensitive, • Strong attention to detail and good organisation, • The ability to juggle multiple tasks and deadlines We’re also open to candidates changing career or returning to work after a break, as long as you bring relevant experience and the right mindset. What You’ll Gain • A stable role with clear responsibility and ownership, • Structured support and on-the-job learning in Credit Control, • Exposure to Finance and Sales teams across the business, • A supportive team environment where knowledge is shared, • Opportunities to progress within Credit Control, Finance, or other areas of the business, • Ongoing learning and development opportunities Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you’re interested in the role. Initial Interview (plus Online Assessments) • A chat with our Talent team., • Two short assessments:, • CCAT (15-minute timed test). If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we’d love to hear from you.

Our client is looking for a motivated and customer-focused Assistant Store Manager to support the day-to-day running of a busy store.This is a fantastic opportunity for someone with strong sales and people management experience who is passionate about delivering excellent customer service and drivin

Are you ready to be part of one of the fastest growing wholesale and retail companies and be a key part of their continued success and growth? A company that believes in retail and values their store teams. Are you an Assistant Store Manager ready to manage your own store or perhaps you are a Department Manager in a large Supermarket or Manager of a mobile phone shop then YOU are the sort of person we are looking for. And then is is the opportunity for YOU! And this is all about us finding the right YOU! Yes you will have retail experience as a Store Manager or Assistant Store Manager but here is the YOU we are looking for: Previous management experience of working within a sales-driven environment and exceeding sales targets. Excellent interpersonal skills An analytical mind and a good problem solver A responsible attitude Good organisation and presentation skills A positive, can do attitude Able to makes responsible choices and applies company principles and values to all aspects of work Able to raise concerns about practices that are not consistent with legislation and company values Able to take responsibility for actions and take steps to put things right Confident to make positive contributions to business discussions Naturally takes consideration to the wellbeing of colleagues and create a culture that helps others to perform to the best of their ability Considers how decisions made can impact the companys internal and external stakeholders and suggest solutions that meet business needs Enables continuous professional development for themselves and others Always acts upon feedback Your Working Week will be: 40.5 hours per week. Working 2 out 3 of the weekend days which are Friday, Saturday and Sunday What will you be responsible for? Building an effective, customer-focused and sales driven team Working with the Cluster Manager in the recruitment of new team members, including interviewing candidates Effectively communicating daily and weekly targets and KPIs to team members Delivering feedback to team members regarding sales results Ensuring the store is kept clean, neat, tidy and welcoming to customers Leading by example by delivering exceptional service to all customers that visit the store Professionally take on feedback from customers and report back to the Cluster Manager Coach and develop team members to improve their performance Ensuring all policies and procedures relating to Security, Health & Safety and GDPR are made visible, available and understood by staff to minimise risk to staff members and the business Completing staff performance reviews, setting performance development plans and KPIS Supporting the aims and ethos of the company, setting a good example in terms of dress, behaviour, punctuality and attendance. What will you get in return? Competitive salary Quarterly Bonus of up to £800 per quarter 22 days holiday plus stats rises with service Do you have the right skills and experience for this role Read on to find out, and make your application. Discounted products THE NEXT STEPS! xrnqpay Its time for me to learn what makes you a great Retail Team Leader! Please send me your CV Thank you - Lindsay

About The Role Find out if this opportunity is a good fit by reading all of the information that follows below. Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? As our Managing Quantity Surveyor you'll be managing a team of Quantity Surveyors delivering projects ranging in value from £5m to £30m. You'll be ensuring that internal and external reports, particularly forecasting are accurate and that forecasted VOWD targets are achieved. You'll need to implement robust procurement trackers and leading the procurement of high value packages.Mentor and support apprentices and assistant Quantity Surveyors to enable them to achieve their full potential.Review and streamline current reporting process to free up time for Quantity Surveyors to focus on value adding, risk reducing activities and tasks. What youll bring • Someone who is happy leading a team and enjoys leading by example, • Proven career progression within the construction commercial environment, • Degree qualified and professional membership, or working towards, • Contributory pension scheme, • Online GP service, 24 hours a day, 365 days a year, • Employee assistance programme, • My Rewards portal, access to 1000s of retail discounts, • Life assurance, • Cycle to work, salary finance and give as you earn schemes, • Enhanced maternity, paternity leave and adoption leave, • Reward and recognition scheme, • Recommend a friend get rewarded for introducing people to us!In addition, this role offers;, • Company car and fuel card with a range of EV and hybrid vehicles to choose from, • My Car Choice our salary sacrifice EV/ Hybrid car scheme, • Private health care family cover, • Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!, • 25 days annual leave plus bank holidays, • Were responsible and go further for our people, clients, communities and the planet, • Were open and seek new and better ways of exceeding expectations, • Were together and as one team; the whole is greater than the sum of the parts #MGroupW #LI-LK1

A family-run pet store in Marlow is seeking an Assistant Manager to lead customer service operations and motivate the team.

A leading automotive parts distributor is seeking a Casual Retail Assistant to enhance customer service and sales.

A leading catering service in the UK is seeking a Customer Service Assistant to join their team. This part-time role requires monitoring cleanliness and stock levels in serving areas, providing excellent customer service, and adhering to food safety practices.

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Cedars Village.This is a Bank position to cover holiday and sickness.You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our resi

Candidates with previous experience in customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, call centre, hospitality, marketing assistant, front of house, direct marketing, sales assistant, and related roles are also w

A community leisure organization in Beaconsfield is recruiting a General Assistant to support operations and ensure customer safety.

In this role, you will provide excellent customer service, ensuring that shelves are stocked and deliveries are accurate. A leading food & drink wholesaler is seeking a Seasonal Temporary Branch Assistant to join their Slough location. Ideal candidates are those aged 17+, possess a can-do attitude,

A leading optical retail company in Ruislip is seeking an Optical Assistant to provide outstanding customer service and work closely with a team of professionals. Ideal candidates will have experience in customer service and optics, as well as basic knowledge of optical terminology.

A leading automotive parts distributor is seeking a Casual Retail Assistant in Ruislip.The role involves serving trade and retail customers, picking parts to fulfill orders, and assisting the sales team with queries and promotions.The ideal candidate should have customer service or sales experience,

A prominent hospitality organization is seeking a warm and motivated Hospitality Assistant to join their team in Chorleywood.This bank position involves delivering exceptional customer service, maintaining cleanliness, and supporting residents and visitors.Ideal candidates will have strong interpers

As an Optical Assistant at Specsavers, you’ll be the friendly face at the heart of our stores working among a team of experienced professionals, delivering unmatched customer service every single day. Basic knowledge/experience of optical and/or Audiology terminology.

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Cedars Village.This is a Bank position to cover holiday and sickness.You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our resi

Job Summary We are seeking a skilled and reliable Maintenance Assistant to join our maintenance team. The successful candidate will be responsible for performing a wide range of repair, maintenance, and installation tasks across our facilities. This role requires a proactive approach to problem-solving, excellent organisational skills, and the ability to work independently or supervise others as needed. The ideal applicant will possess some technical knowledge and experience in electrical & mechanical services with a focus on delivering high-quality service to ensure the smooth operation of our premises. Duties • Conduct routine inspections and preventative maintenance on equipment and infrastructure., • Repair and replace a range of equipment within a busy office building., • Assist with mechanical repairs such as small plumbing furniture moves lamp replacement & general building repairs etc, • Maintain accurate records of maintenance activities and repairs undertaken., • Provide excellent customer service by addressing internal or external client requests promptly and professionally., • Ensure all work complies with health and safety regulations, including proper use of personal protective equipment (PPE). Requirements • Proven experience in maintenance roles with some electrical and mechanical knowledge., • Previous experience is essential., • Excellent organisational skills with the ability to prioritise tasks effectively., • Strong communication skills in English, both written and verbal., • Customer service orientation with a professional attitude towards clients and colleagues alike., • Ability to work independently or as part of a team in a fast-paced environment. This position offers an engaging opportunity for a motivated individual eager to utilise their technical expertise while contributing positively to our organisation’s maintenance operations

Counter Sales Assistant Skyline Roofing Centres are a leading supplier of roofing and building materials with branches within and around the M25. Our sales indicate that we are the leading privately owned supplier of roofing materials and we have been operating for over 50 years. We are currently recruiting for a Counter Sales Assistant to join our small, friendly Uxbridge branch. This is a full time, permanent Trade Counter Sales Assistant role. We offer full training but you must have some Trade Counter experience in a similar industry to ours. In return we will offer you a competitive salary, 28 days holiday, life assurance & EAP, discretionary bonus, Cyclescheme and Long Service Awards. The role of a Counter Sales Assistant: * Providing excellent customer service to existing & new customers; * Develop our existing customer base and targeting potential new customers through face-to-face meeting, plus being pro-active on the telephone; * Help drive sales to meet sales targets. To be considered for the Counter Sales Assistant role you must; * Have previous trade counter sales experience; * Possess excellent communication skills; * Be pro-active and determined; * Demonstrate good IT skills. All Counter Sales Assistant applicants must be eligible to live and work in the UK and documented evidence will be required as part of the recruitment process. Please apply today for an immediate interview for the Counter Sales Assistant position

Credit Control Associate Competitive + Bonus + Benefits Slough, UK Permanent full time We’re looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment. You don’t need previous Credit Control experience to apply. This role is ideal if you’ve worked in a customer-facing role involving money, payments, queries, or sensitive conversations, and you’re ready to move into a more structured finance-focused position with clear ownership and progression. If you’re confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control. Why This Role Matters Credit Control plays a vital role in keeping the business running smoothly. In this role, you’ll help to: Keep customer accounts accurate and up to date Support timely payment of invoices Resolve issues before they become bigger problems Protect healthy cash flow across the business Build trust with customers and internal teams Your work directly impacts both financial performance and customer relationships - what you do genuinely matters. About the Team You'll Join You’ll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors. The team works closely together, shares knowledge, and supports one another - especially when learning the role or handling tricky situations. There’s a strong focus on teamwork, development, and doing the job properly, not just hitting numbers. Many people in the team have progressed into more senior finance roles or other areas of the business over time. What You'll Be Doing You’ll manage your own workload and customer accounts, with support as you build confidence. Day to day, you’ll be: Speaking with customers to understand payment queries and resolve issues Managing outstanding invoices and keeping clear, accurate account notes Monitoring overdue balances and agreeing next steps with customers Producing credit notes when required Working closely with internal teams (such as Sales Order Processing) to resolve account issues Providing updates on customer accounts for regular stakeholder discussions Maintaining performance in line with agreed service levels Suggesting improvements to processes and ways of working This is a customer-facing role, so communication, organisation, and professionalism are key. What We’re Looking For This role is a great fit if you’ve worked in roles such as: Customer service or contact centre roles (complaints, payments, account queries) Retail or hospitality roles involving cash handling, refunds, or customer problem-solving Call centre roles in utilities, telecoms, banking, or insurance Sales support or account administration roles Finance admin, billing, or accounts assistant positions You’ll likely bring: Confidence speaking to customers about payments or issues A calm, solution-focused approach - even when conversations are sensitive Strong attention to detail and good organisation The ability to juggle multiple tasks and deadlines Clear, professional communication skills Previous Credit Control experience is helpful but not essential. We’re also open to candidates changing career or returning to work after a break, as long as you bring relevant experience and the right mindset. What You’ll Gain A stable role with clear responsibility and ownership Structured support and on-the-job learning in Credit Control Exposure to Finance and Sales teams across the business A supportive team environment where knowledge is shared Opportunities to progress within Credit Control, Finance, or other areas of the business Ongoing learning and development opportunities Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you’re interested in the role. Initial Interview (plus Online Assessments) A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire). Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach. If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we’d love to hear from you