Trabajos Customer Service en Reino Unido - Page 11

About Planet Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry. With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider. Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world. Role Overview We are seeking a seasoned Account Manager to manage and grow relationships with our most strategic hotel customers across the Central and Eastern Europe (CEE) region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions. The ideal candidate will be fluent in French and English, with a strong understanding of hotel operations and hospitality technology, and bring a customer-first mindset focused on retention, growth, and strategic partnership. What You Will Do • Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region., • Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement., • Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams., • Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives., • Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings., • Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams., • Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value., • Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations., • 5+ years’ experience in key account management or customer success roles, ideally within hospitality software or SaaS., • Proven track record managing large enterprise or strategic hotel accounts across multiple geographies., • Deep understanding of hotel operations and the hospitality technology landscape., • Exceptional communication and negotiation skills in French and English., • Ability to handle high-pressure customer situations with poise and professionalism., • Experience with CRM systems (e.g., Salesforce) and account planning tools., • Prior experience working with or within hotel groups or chains., • Knowledge of property management systems (PMS), booking engines, revenue management systems (RMS), or similar hospitality tech.

As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. To deal with customer service matters received be email or phone, and address customer issues in a p

Reporting to the Watchman, the Customer Service Manage will be responsible for the management and processing of all client lead 3rd party enquiries and red claims (A Red Claim is where a third party seeks to claim financial compensation for damage or injury incurred whilst on our strategic road netw

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. 🕒 Working Hours: 40 hours per week, rota-based 📅 Operating Hours • Booking essential maintenance efficiently and accurately via Outbound calls, • Promote and sell service plans to retain customers, • Identify upsell opportunities during booking, • Maintain a friendly, engaging, and helpful tone across all channels, • Meet or exceed performance expectations across outbound activity, • Maintain high-quality notes, recall checks, and accurate data entry, • Act as an extension of the dealership team – both sales and aftersales, • Use Lookers systems and CRM platforms efficiently, • Keep up to date with brand, product, and system training, • Build supportive relationships with colleagues and dealership teams, • Take ownership of problems and follow them through to resolution, • Complete all mandatory Lookers and manufacturer training, • Stay updated on changes in product offerings, FCA guidelines, and legislation, • Competitive salaries with structured pay scales and progression as you grow within the business, • Generous annual leave that increases with your length of service, • Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave, • Eyecare vouchers to help cover vision care needs, • Smart Health – 24/7 access to GP services to support your mental and physical wellbeing, • Dental insurance for everyday dental care and unexpected treatments, • MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app, • Free will writing services to help plan for the future, • Discounted gym memberships to support an active lifestyle, • Travel insurance to help you explore with confidence, • Access to home and technology vouchers

Close liaison with internal and external customers to provide regular updates on customer queries. As a Customer Service Consultant, you’re the provider of great customer experience. Providing call data records for customer usage as required by customers.

Regional Account Manager – United Kingdom & Ireland Description: We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. By embracing our diverse experiences and views, we are better positioned to deliver results, create innovations that matter, and thrive in today’s changing world. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. You will own and develop your designated customers, pro-actively driving sales and supporting sales processes in United Kingdom & Ireland. You will be responsible for developing your region and customer base directly and together with the distribution sales channels, identifying and focusing on high potential existing and new customer development. Job Responsibilities: • Secure growth of all the Tektronix business lines (all Tektronix, Keithley and Elektro Automatik branded products) in the dedicated territory and gain share from competition, • Develop strong relationships with existing and new customers, drive regional sales activities through making many customer visits, analyzing new paths for further market development and customer penetration, • Provide sales presentations for all Tektronix product lines, assisted by Applications Engineers and Business Development Managers to technically qualify customer’s needs, • Cooperate with Distribution Account Managers, Application Engineers, Business Development Managers, Marketing Professionals and other key stakeholders, consistently leverage and engage resources to execute and provide excellence in supporting customers and winning business., • Support Key & Focus Accounts that can drive growth for Tektronix in the territory of responsibility, define the best engagement model, leverage all resources to become trusted advisor at customers and ensure needed level of support, • Contribute to sales forecast and robust funnel growth, • Maintain and leverage our CRM tool enabling best in class customer management experience, • Live our continuous improvement culture based on the Ralliant Business System (RBS) when it comes to funnel management, problem solving, key account management, • Technical qualification in Electronics Engineering/Physics or similar field, • Good internet/PC skills to be able to find new customers is a must, • Understanding of Test & Measurement Equipment’s basics is a must, • Several years of successful sales track records of develop a customer segment is a plus, • Ability to translate technical product information into strong customer value propositions, • Customer-oriented attitude, • Autonomous, self-driven, business savvy and result-oriented mindset, • Strong team player with the ability to work successfully in a multicultural organization and present effectively to all levels of the organization, • Excellent communication, negotiation and problem-solving skills, • Readiness to travel extensively across the assigned territory, • High ethics standards of business conduct in today's business environment

Remote within one of the following countries: United States, United Kingdom, Canada, Ireland, Australia, or New Zealand. This role supports day-to-day operational, content, research, data, and AI-related activities to help ensure smooth delivery across multiple projects in a fully remote environment

Early Years Operations Support Manager Salary: c£45,000 FTE (plus Car Allowance) Location: Kent Area, Base Nursery (allocated) with regional travel Contract Type: Full-time Are you committed about driving excellence in Early Years education? Do you thrive on supporting teams, improving quality, and making a real difference for children and families? If so, this could be the perfect role for you! About the Role We’re looking for an Operations Support Manager to lead one of our base nurseries and provide targeted support across our regional settings. This is a dynamic, hands-on role where you’ll combine leadership, coaching, and quality assurance to ensure every child receives the best start in life. You’ll be the go-to expert for induction, training, and performance support, helping Early Years Managers and teams achieve outstanding standards in line with EYFS and Ofsted requirements. What You’ll Do • Lead and inspire your allocated Early Years team to deliver exceptional care and education., • Support regional nurseries with manager induction, training, financial management and mentoring., • Drive quality improvement through action plans, and compliance checks., • Champion safeguarding and ensure Ofsted readiness in allocated settings., • Analyse performance data and implement strategies for continuous improvement. What We’re Looking For • Early Years qualification (Level 3 minimum, Level 5 desirable)., • Proven experience in Early Years leadership with demonstrable excellent outcomes., • Skilled in coaching, training, and performance management., • Commercial acumen and a track record of delivering results, • Excellent knowledge of EYFS, safeguarding, and compliance standards., • A collaborative leader with strong organisational and communication skills. Why Join Us? Rewarding Careers We welcome applicants from under-represented groups including men and offer a competitive range of benefits that aren’t just perks—they are part of a culture that puts people first. They support us build a workplace where you’re empowered to thrive every day and where you’ll feel valued. What’s in It for You? • c£45k per annum plus Car Allowance and option to join EV Salary Sacrifice Scheme, • Structured training, mentoring, and a clear career progression pathway, • Generous Annual Leave – 25 days, plus Bank Holidays and up to 4 gifted days over Christmas, • 50% childcare discount, • Fully funded Blue Light Card Membership, • Life Assurance, • An extensive range of Health and Wellbeing services through the SPARK APP Ready to make your mark? Apply today and help us build a future where every child shines — and every team member thrives. Safeguarding Commitment Happy Days Nurseries are committed to the safety and wellbeing of the children in our care. All successful candidates will undergo the required vetting process.

Salary: £32-35k (dependent on experience) You are a multi-skilled PR pro with at least 3 years’ experience developing and implementing PR and influencer campaigns for B2B and B2C clients. You thrive in the fast-paced working environment of agency life and are looking for a new agency to grow in and interesting new clients to drive brand awareness for. We are an Integrated Marketing agency with offices in both Marlow and Manchester looking for an Account Manager to join our Manchester-based PR team to support us delivering impactful consumer and trade PR campaigns for the retail and destination brands we work with. If we sound like a good fit for each other, read on... What is BWP and why should I work for the agency? BWP is an award winning destination marketing agency. We elevate brands with impactful, creative strategies that bring people to places to achieve commercial growth. Our integrated marketing campaigns supports the growth of brands like Lakeside, Gravity, Stabilo and Livingston Designer Outlet. All our employees enjoy the standard benefits you’d expect - a competitive salary (in this case £32-35k); 25 days paid holiday plus bank holidays and an extra day for your birthday; and a pension scheme. Plus, we also offer: • Hybrid working – everyone at the agency enjoys three days collaborating and building strong working relations with colleagues in our Manchester city centre offices and two days working from anywhere., • Company bonus scheme (discretionary) – if BWP does well, so do you. Our Account Managers can get up to 6% of annual salary as a bonus., • Bespoke Personal Development Plans and the mentoring and support you need to pave your way to Senior Account Manager and beyond., • A busy social calendar with regular company socials., • A culture of appreciation, reward, and recognition with monthly and quarterly awards and celebrations., • Company wellbeing programme including a free counselling service as needed. (Note: This role is based with our PR team in central Manchester. There will be company socials & trips where you will be asked to visit our head offices in Marlow, Buckinghamshire. Your travel and accommodation expenses for these will be covered.) What do PR Account Managers at BWP do? This pivotal role is responsible for delivering effective and creative PR and influencer campaigns that drive brand awareness and communicate our clients’ key messages. You will assume overall responsibility for the development and implementation of specific campaigns for your clients, whilst supporting our PR Account Director on larger campaigns. AM responsibilities include: • Strategy development & implementation - working with the wider PR, social and creative team to develop and implement effective PR and communication strategies., • Campaign management and planning - proactively suggesting new and innovative ways to reach the audience through PR and comms., • Campaign delivery - Overseeing the day-to-day support, administration and delivery of account work by AEs., • Campaign reporting & debriefing - Delivering meaningful reports that demonstrate ROI and future recommendations., • Financial management - Assuming overall responsibility for budgeting and profitability of specific campaigns., • Client management - Building strong and productive client relationships with high levels of mutual trust and respect., • People management - Managing and developing the Account Execs who work on your accounts., • Please note * Our PR team are not responsible for delivering social PR campaigns. Our dedicated social team take the lead on that. So if social PR is your background and passion, you may wish to pursue other roles instead. What do I need to showcase in my CV to stand out? We're looking for a multi-skilled PR professional with at least 3 years of demonstrable PR experience (with at least 2 years of that being within an agency). Experience of both B2B AND B2C PR is essential as you will have clients across both skillsets. Experience working in the retail, fashion, lifestyle and/or commercial property sectors will also stand you in good stead! We're looking for someone who: • Has been taking the lead on medium-sized accounts and is capable of producing client-worth work with little or no amends from an AD., • Has learnt the skills of delivering through others and mentoring junior team members to help with the delivery of day-to-day account support and admin., • Isn’t afraid to challenge clients or briefs. Enjoys pushing boundaries and finding new, creative ways of doing things (embodying our value Brave)., • Makes a positive impact – on our clients, colleagues and community (embodying our value Impactful)., • Cares about your colleagues and nurtures your direct reports to grow, flourish and shine (embodying our value Human)., • Is passionate about creating an environment where you and your colleagues thrive, develop and grow but also have fun and fulfilment (embodying our value Passionate)., • Can be office-based in Manchester three days a week. I’m interested. What happens next? If this sounds like the role for you and you match our ideal candidate profile, please send your CV to our Talent Manager, Lynne. Successful applicants will be invited to have an interview on Teams with one of the PR team. Nail that interview and you’ll be invited to present to a few more of the PR team. Wow them, and the job’s yours. Please note, we’re aiming to appoint the right candidate to start as soon as possible; therefore, applications will be considered as they are received. We typically respond to all applicants within a week of applying.

Hungry, Humble, Honest, with Heart. The Opportunity Are you a results-driven sales professional with a passion for new logo acquisition and a proven track record in managing the full sales cycle? If so, you'll find an exciting opportunity to join our dynamic team as a Senior Enterprise Account Manager in the Enterprise sector, where you can leverage your expertise to drive growth, collaborate with cross-functional teams, and make a meaningful impact in the Financial Services sector, all while enjoying the flexibility of a remote work environment. About The Team The Senior Enterprise Account Manager will join a dynamic team dedicated to driving growth within the Enterprise sector at Nutanix. Based in the UK, the team thrives on a culture of collaboration and innovation, with a shared mission to deliver cutting-edge technology solutions that empower businesses to thrive in an increasingly competitive landscape. The team is driven by a commitment to customer success and new logo acquisition, ensuring that they engage with potential clients and showcase how Nutanix's offerings can solve their business challenges. You will report to the Senior Sales Director, Enterprise, who leads with an emphasis on empowerment, fostering a culture of accountability and support. The manager encourages open communication and values team input, cultivating an environment where creativity and collaboration are at the forefront of decision-making. This role offers a remote work setup, providing flexibility for the team while also requiring attendance in the office for key meetings and collaboration activities. This position requires a considerable amount of travel, estimated at 50%, to effectively engage with clients and prospects. The role will involve traveling to meet potential clients, attending industry events, and collaborating with stakeholders across various locations to ensure the success of initiatives within the Enterprise market. Your Role • Lead end-to-end sales processes, focusing on acquiring new logo clients in the Enterprise sector., • Collaborate with cross-functional teams, including Marketing and Product Development, to drive sales efforts., • Develop and implement strategic account plans tailored to target specific accounts and capitalize on market opportunities., • Utilize consultative selling techniques to identify client needs and position technology solutions effectively., • Establish and maintain strong relationships with key stakeholders within client organizations., • Monitor industry trends and competitor activities to adapt strategies and maintain market relevance., • Achieve quarterly and annual sales targets, contributing to overall revenue growth for the team., • Proven experience in managing the full sales cycle, including prospecting and direct engagement., • Strong passion for acquiring new logos with a successful track record of onboarding major clients., • Excellent verbal and written communication skills, including proficiency in presentations., • Ability to collaborate effectively across various functions such as Marketing, Sales Operations, and Product Development., • Experience with target account selling, solution selling, and consultative sales methods., • Aptitude for understanding technology products and solutions and their role in solving business challenges., • Prior experience in the Enterprise sector is advantageous but not mandatory.

WHO ARE EDGEY? We're a move fast, break things collective of industry legends, marketing leaders and disruptive digital do-ers. We work with hospitality, leisure and experience brands to supercharge their marketing strategy. We specialise in Paid Social, PPC, CRM, email marketing, web design/management, venue launches and loyalty. Due to our experience in the sector, our work can vary from consultancy to hands on delivery of campaigns. Our approach is different from other agencies; we pride ourselves on tangible action over reports. Our clients include Cosy Club, The Botanist, Comptoir Libanais, NQ64, National Theatre, Nell’s Pizza + more. ABOUT THE ROLE This is our 5th hire. You’ll be at the heart of everything we do - building the best digital agency for hospitality. We’re currently at capacity and looking for a superstar to join the team, deliver fantastic work for clients and help drive our growth. This is a hybrid role with 3 days a week in our office in Manchester, (culture is key to us). Please do not apply if you are unable to do this. WHAT TO EXPECT You’ll be at the forefront of the business, a true right arm to ensuring full satisfaction from our clients. Day-to-day tasks will be fluid as per our client’s needs. As a brand new, fast-paced business, no day is the same. As an Account Manager, you will be a key point of contact for our clients. Working together on ideation, strategy, campaign management, budgets and day-to-day communication, ensuring we continue to provide a world-class service. Your responsibilities will include: • Act as the main point of contact for clients, building strong, long-term relationships., • Understand clients’ business goals and translate them into actionable digital marketing strategies., • Oversee delivery of campaigns across channels (Paid Social, Google PPC, Email, Web), ensuring they are on time, on brief, and on budget., • Coordinate with internal teams to deliver high-quality work., • Prepare and present monthly performance reports, insights, and recommendations., • Monitor campaign performance, proactively identifying optimisation opportunities., • Manage project timelines, budgets, and scope to keep accounts profitable., • Lead regular client calls, presentations, and strategy sessions., • Upsell and cross-sell agency services where beneficial for the client., • Support onboarding of new clients, ensuring smooth handover from sales to delivery., • Troubleshoot client issues quickly and effectively, escalating when needed., • Collaborate with the leadership team to improve processes and overall service quality., • Support the wider business with the delivery of client campaigns across other digital platforms. MUST HAVE: • Solid understanding of digital marketing, particularly the paid media space, • 3+ years of hands-on experience in an agency, or client-facing environment The ideal candidate would also have a passion for, or solid understanding of the hospitality industry. BENEFITS: • Up to £36,000 salary DOE, • Bonus scheme – Earn up to 20% of your annual salary, paid quarterly, • 25 Days Holiday + Bank Holidays + Day off on your Birthday, • ‘Come as you are policy’, there is no dress code here, • Company laptop, • Employer pension scheme, • Regular team socials, client visits and trips abroad

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices The Opportunity A Technical Account Manager (TAM) specializing in enterprise identity and Okta’s Workforce Identity Cloud (WIC) and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Okta’s ability to manage authentication, authorization and lifecycle management capabilities for SaaS, on-premise and custom enterprise applications. The TAM will provide Okta’s customers with a highly strategic relationship, inclusive of technical guidance over the comprehensive suite of products and features available on the Okta Platform. They are held in high regard as a technical expert for how Okta’s solutions translate to business value.. What you’ll do: • Fully own the account management function as an Okta TAM. This includes the business and the technical side, • Advise customers on best practices and product adoption in a post-sales capacity, • Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, • Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements, • Maintain focus on increasing subscription adoption, customer satisfaction and retention, • Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality, • Take and respond to reactive questions from Customer Success Managers and key customer stakeholders, • Establish strong personal relationships on key accounts with decision-makers and stakeholders, • 5+ years of total experience in information technology, with at least 1 year of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space, • Working proficiency in the following core IAM areas:, • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect), • Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols), • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc), • SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities, • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc), • Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc), • Familiarity with IAM solution providers is strongly desired., • Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, Solution Engineering or similar role, • Understanding of identity and surrounding technologies., • Strong business acumen, history of success owning enterprise segment customer relationships and escalations, • Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from an IT Admin to a CIO, • Ability to track and influence customer behavior and health metrics across a portfolio of accounts, • This position will be located in the UK and will have some travel required (Around 25% of the time) #HYBRID What you can look forward to as a Full-Time Okta employee! • Amazing Benefits, • Making Social Impact

Location - Milton Keynes (Office Based) Contract - Permament Salary + Bonus + iPhone + Pension Plan + Share Scheme + other Benefits Covering 8am – 9pm (40 hours per week), 7 day operation with shift pattern What you become part of: Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here.The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning. Key responsibilities include: • Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment, • Prioritising work in a customer focused manor whilst driving productivity, • Managing part requests that can be sent directly to our customers and any supply issues, by ensuring effective communication to both our internal and external customer, • Assisting Engineers with identifying parts and general queries relating to equipment, • Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe-working for self and to protect others, • Drive a zero accident behaviour, • Experience of Service environment with exceptional customers service skills – both internal and external customers, • Proficient in systems knowledge (e.g. SAP, Salesforce, Microsoft suite, Schematics based systems), • An effective communicator who is capable of building excellent Customer service relationships with a strong focus on problem solving skills, • Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.

Job Summary To lead the day-to-day management of Outpatient Administration staff and administrative processes, supporting the Performance Operations Manager to delivery key performance indicators and enhance service efficiency. To provide first line management of the Outpatient Supervisors, with responsibility for performance, workload management, adherence to policies, procedures and standards of customer care and quality. This post holder will manage the implementation of, and continually monitor, Staff induction programmes and training requirements. In liaison with the Performance Operations Manager, ensure the appropriateness of Outpatient administrative services and performance management requirements of the Trust are met; in particular financial expenditure targets, cost control, quality, staffing and activity improvement plans. Previous applicants need not apply Main duties of the job Support services through the production of effective systems and processes which enable the reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvement Provide teams with information about performance and system and ensure that such information is clearly understood to develop ownership and commitment to service delivery Support adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring Produce information and reports in a timely manner which may be of a complex nature, which account for performance against targets and oversee the development and delivery of action plans/processes to support improvements About Us "Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives." Job Description Job responsibilities Responsible for the standard and quality of the Unit Managers, requesting, analysing, and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality. Ensure that great service is provided within clinical unit and that patient feedback is gathered locally, analysed and improvement plans are in place to increase the patient satisfaction experience. Be the custodian of brilliant experience for our patients, through the management of the unit mangers/Patient Experience team warm and engaging interaction with a smile at all times. Deliver a brilliant patient experience subject to patient feedback and continue to adapt and grow the experience delivery by putting the patient at the heart of everything we do. Ensure that great service is provided within clinical unit and that patient feedback is gathered locally, analysed and improvement plans are in place to increase the patient satisfaction experience. Please See Attached Job Description For Further Details. Person Specification Education Essential • Degree or equivalent experience, • Evidence of leading and monitoring projects, • Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients, • Proven experience of developing administrative processes, analysing information, and report writing, • Organisational awareness, • Experience of handling complaints, • Able to lead, facilitate and motivate a wide range of teams to achieve results, • Experience of working in management role in the NHS

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection. You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it. You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast-paced, structured work that makes a real difference to our customers. You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day. More about our perks: • Fully flexible shift patterns, • Six weeks holiday (including bank holidays), • 15% discount in our supermarkets and convenience stores available from the day you join us, • Additional 10% discount card for a Friend or Family member, • Career progression and development opportunities, • Subsidised in store cafe or shop floor ranges, • Competitive pension and life assurance, • Healthcare/Well-being benefits including Aviva Digital GP, • Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more, • Optional Payroll charity donations, • Helpful and friendly approach, • Enjoys staying active and being hands-on, • Works well in a busy, structured environment, • Comfortable using equipment safely and following processes

Job Description Role Description Remote role for an Independent Travel Agent. The role involves assisting clients in planning and booking travel arrangements, including flights, accommodations, and car rentals. Day-to-day tasks include creating reservations, providing exceptional customer service,

Join us as our new Customer Services Projects Manager and play a pivotal role in shaping high-impact initiatives, driving service excellence, and supporting meaningful engagement with our residents. This isn’t your typical project management role, it’s an opportunity to make things genuinely bet

Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. The successful applicant should have a minimum of 3 years��

About the role Serving our customers, communities, and planet a little better every day. Salary: £23,600 – £26,000 (depending on experience)Hours: Full-time, 36 hours per week Shift: Monday to Sunday between 08:00 - 20:00. Various shifts available.Location: Longbenton, Newcastle Closing Date: Tuesday 23rd December 2025 cop About the role Our colleagues in the General Insurance team support Tesco customers with their home and motor insurance needs. We're recruiting for Customer Service Representatives on Monday 2nd February 2026. You’ll handle a diverse range of inbound calls, helping customers manage and service their policies. Your role will include: • Making policy changes., • Managing renewals and retention conversations., • Supporting vulnerable customers., • Promoting our digital self-service channels., • Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period)., • Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme., • Generous leave: 7.2 weeks’ holiday (including Bank Holidays)., • Family support: Enhanced maternity, paternity, and shared parental leave policies., • Exclusive offers from top brands and partners., • Delivering excellent customer service across every interaction., • Managing high call volumes while maintaining a positive, engaging approach., • Educating customers about our full range of products and services (training provided)., • Handling inbound and occasional outbound calls., • Applying judgement to resolve customer queries efficiently., • Promoting our digital channels to help customers self-serve where appropriate., • A passion for delivering excellent customer experiences., • Previous contact centre experience is desirable, but transferable. experience from retail, hospitality, or leisure is equally valued., • Clear and confident communication skills, both written and verbal., • Strong technical capability you’ll regularly use multiple systems simultaneously. Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make everyday a little better. Our story Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week. Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers. How to apply We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!

Are you passionate about customer service and looking for a role that’s filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to join our Customer Services Team in University of Nottingham Libraries. We know

Job Description This is an excellent opportunity for a recently qualified Forensic Accountant to develop their career with a leading Independent Consultancy that is highly regarded in the market. The successful candidate will be ACA / ACCA qualified, and possibly CFE, with c2-4 years post qualifica

Join us as we launch and scale Good Energy’s 100% renewable flex contracts proposition! We are looking for an experienced Strategic Account Manager to build, sustain and deliver high-value relationships with customers and partner intermediaries in the flexibility space. You’ll be a strategic int

Job Description Company Description PUBLICIS NEXT Sky is one of Europe’s leading entertainment and communications companies, offering an unparalleled range of services including TV, broadband, and mobile across multiple markets.Recently, Publicis Media, won Sky's prestigious European media plan

Salary: £36,500 basic, £55,000 OTE Location: Old Trafford, Manchester Contract: 12-month FTC (maternity cover) Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday (4.5 days per week) Our Account Managers are responsible for the day-to-day management of 400-500 accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs. Strategic objectives and responsibilities: • At every touch-point, you’ll demonstrate your expert-level understanding of your clients’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support, • Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management, • You deliver industry-leading customer service to ensure satisfaction continuously improves, • You have a constant pipeline of potential new business opportunities. You’re never chasing at the last minute to hit target, • You’re always looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client, • You know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. You’re not surprised at the end of any month as you’ve been monitoring the health of your client base constantly, • Competitive salary and rewards, • Career development and progression directly linked to your performance, • Free gym membership at PureGym, • All expenses paid company events in sought after venues, • Birthday time off to celebrate, • On-site barber and beautician, • Exciting social scene and lively atmosphere, • Creative, spacious offices with breakout areas and bar, • Fundraising initiatives for our registered charity – the PHMG Foundation, • Cycle to work scheme, • Smart pension scheme About PHMG: At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound. Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions. For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence. Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

Job Title: Treasury Client Services Representative Duration: 12 months, potential to go perm Location: Manchester/Hybrid (four days per week in the office) Salary: £63000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional service and support in the financial sector? Do you thrive in a dynamic, client-focused environment? If so, we have an exciting opportunity for you! Our client, a leading organisation in the banking industry, is seeking a dedicated Treasury Client Services Representative. What You’ll Do: As a Treasury Client Services Representative, you will: • Serve as the primary contact for day-to-day client inquiries across various market segments and regions, handling multiple countries and languages., • Manage investigations and resolutions related to specific products such as payments, trade, and other banking services., • Provide functional support to internal clients by collecting data and preparing reports for AML/KYC compliance information., • Deliver day-to-day servicing support to the Treasury Services Relationship Management team, ensuring a positive client experience for both existing and potential new clients. What We’re Looking For: To succeed in this role, you should have: • Direct client-facing experience within the financial services sector., • Familiarity with correspondent banking and a solid understanding of the payments product lifecycle., • Experience discussing digital solutions with clients, showcasing your ability to enhance their banking experience., • Professional working proficiency in the German language (Nice to have but not essential.) Ready to Make an Impact? If you’re excited to take on this rewarding challenge and be part of a team that values client relationships and service excellence, we want to hear from you! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

At Smith+Nephew we design and manufacture technology that takes the limits off living.We’re looking for a driven Account Manager to join our Sports Medicine team.West Sussex and key towns around Gatwick, including Crawley, Horsham, Haywards Heath, and Burgess Hill.If you’re passionate about buil

At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected t

About the Company We are a leading pharmaceutical company specialising in the supply of unlicensed medicines (‘specials’) to healthcare providers across the UK. Our mission is to ensure that patients have timely and compliant access to medicines where no licensed alternatives exist, improving outcomes and supporting healthcare professionals in their daily practice. About the Role The ideal candidate will have the following: Responsibilities • Deliver profit and sales targets within assigned territory., • Build and maintain strong relationships with hospital pharmacists, procurement teams, clinicians, and regulatory personnel., • Promote awareness of the company’s unlicensed medicines portfolio while ensuring accurate and ethical communication in line with MHRA and regulatory guidelines., • Manage the entire sales process from enquiry to delivery, ensuring compliance with local regulatory requirements., • Act as the primary point of contact for hospital accounts, providing tailored solutions and high-quality customer service., • Provide customer insights and market intelligence to support business development and sourcing activities., • Collaborate with internal teams (Regulatory, Quality, Logistics, Medical, Finance, Procurement) to ensure seamless execution of sales transactions., • Attend industry events, conferences, and networking opportunities to raise company profile and build relationships., • Identify new opportunities, including spot buys and tender activities, to support business growth., • Monitor and analyse sales performance against targets and adapt strategies accordingly., • Prepare and submit accurate, timely quotations and follow up with customers to drive closure., • Forecast upcoming sales and provide reports to management. Qualifications • Minimum 2-3 years' Key Account Management experience in a pharmaceutical role in the NHS., • Have a background in working with procurement in the Hospital space., • Have a working understanding of the UK Hospital sector and regulatory directives for ULMs., • You should have a UK Driving license., • Proficient with Microsoft Office, Word, Excel. Required Skills • Minimum 2–3 years of sales or key account management experience in the pharmaceutical sector, ideally within NHS hospital accounts., • Experience working with procurement processes in the hospital setting., • Strong understanding of the UK hospital sector and regulatory framework for unlicensed medicines., • Proven track record of meeting sales targets and building long-term customer relationships., • Strong communication, negotiation, and problem-solving skills., • Proficiency in Microsoft Office (Word, Excel, PowerPoint)., • Full UK Driving License (field-based role). Equal Opportunity Statement We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workforce across all areas of our organisation. All employment decisions are based on merit, capability and business needs, and we do not discriminate on the basis of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic under UK law. We promote a culture of respect, safety and integrity across our GxP and operational environments, ensuring that all colleagues feel empowered to thrive.

OTE: £2-3k per annum) We're looking for an empathetic and well-organised individual to join our team at Frederick W Paine Funeral Directors as a Funeral Service Specialist (Level One). Job Description Position: Funeral Service Specialist - Level One Location: Frederick W Paine Funeral Directors, R

The scientific instrumentation sector plays a vital role in advancing research and innovation across pharma, biotech, environmental testing, food safety, and academia. As scientific discovery accelerates, so does the need for precision instruments and expert support. Our client is a global leader in scientific technology, providing mass spectrometry and chromatography solutions that power some of the most critical research and production environments. Their instruments and services help scientists and technicians generate reliable data, ensure compliance, and bring innovations to market faster. From analytical chemists in pharma labs to quality control teams in food production, their clients rely on them for accuracy, service, and partnership. As an Account Manager, you'll act as a trusted advisor to scientific clients across Northwest England. You’ll be understanding the scientific goals of your customers and tailoring solutions that support their workflows. You’ll engage with a mix of existing accounts and new prospects, supported by an established brand and product reputation. This role suits a salesperson who is driven, and naturally comfortable engaging with technical stakeholders. You should enjoy asking questions, understanding challenges, and recommending meaningful solutions, take pride in your work and value relationships built on trust, not just transactions. Do you want to be part of a mission-driven company where science and service matter. If you’re looking for more than just hitting targets and instead want to be part of a collaborative, respected team that enables innovation this is the place. The successful candidate requires: • A bachelor’s (minimum) scientific degree in Chemistry or related subject, • Scientific capital instruments sales experience and/or strong technical experience with relevant techniques, • UK Drivers Licence, • Right to work in the UK without sponsorship The role offers a basic salary up to £58,000 depending on experience, plus uncapped commission with realistic OTE of 25% on top. Additional perks include a company car or allowance, private healthcare, pension, and strong learning and development resources. Sound like a good fit? Send your CV or drop us a message to learn more. We’re happy to talk through the details and see if this could be the right next step in your career. Keywords: account management, business development manager, business development, sales representative, sales specialist, scientific sales, scientific sales representative, account executive, mass spectrometry, chromatography, LC-MS, GC-MS, capital instrumentation, reagents, consumables, Manchester, Liverpool, Blackpool, Wigan, Warrington, Northwest, England, VRS9221PC

What makes you a good fit: - Knowledge of B2B sales cycle and account management - Consultive approach, curious to understand customer challenges and solve - Fluent in French language - Confident working to sales targets, results- driven - Strong communication skills, able to lead impact teams to d

About The Role We are looking for a highly motivated Paid Social Account Manager to help grow OMD UK’s Agile Activation Unit. As a key member of this highly visible team, you will be responsible for supporting the teams Business Director lead in the management of resources deployed to our most critical accounts during key seasonal demand periods, annual planning briefs, new business wins, holiday cover, and other high-priority situations. We expect you to bring strong technical abilities, client facing experience and a track record of managing a team in a fast-paced environment. Working with some of the most innovative and exciting Brands in the industry and alongside our award winning specialist teams. This dynamic and exciting role, requires first class core craft expertise, critical problem solver, and a keen eye for detail to deliver rapid and effective solutions. About The Agency Over the next three years OMG will be building a 170 person operation in Newcastle. Our vision is for that to be a diverse agency community made up of a range of skills and specialisms, working side-by-side with our colleagues in London and Manchester to deliver outstanding marketing and communications solutions to our clients. Omnicom Media Group UK (OMG UK) is the media division of Omnicom Group Inc., headquartered in London. OMG UK exists to power its four UK agencies – OMD UK, MG OMD, PHD UK and Hearts & Science. The four agencies have open access to OMG’s centres of excellence which provide market leading capabilities across Digital Marketing, Creative Solutions, Investment and Futures. OMG UK agencies are holders of numerous Agency and Network of the Year accolades, including most recently; Campaign’s Global Media Agency of the Year and Media Week’s Best Agency Partner - MG OMD, Media Week’s Media Agency of the Year - OMD and Best European Network @ Campaign Global Agency of the Year awards - PHD. The group has also won multiple awards at the Global Festival of Media Awards, Cannes Lions, The Drum Awards and IPA Effectiveness Awards. Flexible Working At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30. We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work. Be Your Best We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you. Diversity, Equity & Inclusion at OMG At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented. We will process your personal data in accordance with our Recruitment Privacy Notice which is available on .

This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. Experience dealing with customers in a Financial Services setting. If this sounds like you and you have worked in customer

Razorblue Role We are looking for an Account Manager to join our growing team of like-minded tech people - based in either our Manchester or Stockton-on-Tees office. Should you choose to accept, your responsibilities will encompass: • Operate as the lead point of contact for your portfolio of clients., • Build and maintain strong, long-lasting customer relationships., • Hold regular reviews with clients in accordance with Account Management Procedure, • Ensure the timely and successful delivery of our solutions according to customer needs and objectives., • Liaise with technical teams to design and develop tailored IT solutions that meet the client’s needs, • Strong communication, presentation, and relationship-building skills, • Excellent time management and attention to detail, • Adaptable and proactive approach to evolving client needs, • Proficiency with Microsoft Office suite, • Must hold full clean UK Driving Licence, • Must be able to deal with technical product information, • Excellent proven IT background, ideally for a Microsoft Partner/Managed Service Provider, • Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation., • Well versed in managing a busy workload and adhering to deadlines., • Base salary of £30,000-£35,000 per annum depending on skills and knowledge + commission, • Hybrid working - After probation, split time evenly between office and home, • Flexible working to suit your work life fit, • 25 days holidays per annum + public holidays + the ability to purchase 10 more, • Your birthday off (Obviously!), • £2000 Referral Scheme Bonus – if you know any other techies that want to join us, • Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us), • Fully funded training and accreditations to expand your skillset, • Two paid charity volunteering days per year, • Discounted Broadband (Necessity), • Life insurance, • Private Health Insurance with Vitality Health, • Quarterly team social fund, • Cycle to Work scheme, • Gear up with the latest tech toys through our partnership with Currys

About Ryft Ryft is building the infrastructure powering modern marketplaces and platforms. Our Enterprise team partners with leading acquirers, PSPs, ISVs, and platforms to drive high-value, long-term revenue through strategic partnerships. We operate with a sprint-led, highly focused approach - combining deep research, strong partner relationships, and commercial discipline. The Role We’re looking for a Global Strategic Accounts Manager to own and scale Ryft’s enterprise partnership ecosystem. You’ll be responsible for activating strategic partners, increasing high-quality referrals, and driving meaningful revenue through partner channels. This role suits someone who thrives in relationship-led growth, understands complex partner organisations, and can turn partnerships into predictable commercial outcomes. What You’ll Do • Own and grow relationships with global acquiring and referral partners, • Act as Ryft’s primary commercial point of contact within partner organisations, • Build deep, multi-threaded relationships across sales, partnerships, and leadership teams, • Design and execute partner growth strategies focused on awareness, enablement, and referrals, • Run partner enablement sessions including training, workshops, and sales support, • Drive internal advocacy within partner organisations to unlock new referral sources, • Collaborate on joint marketing initiatives such as events, webinars, and co-branded content, • Qualify incoming referrals and hand over sales-ready opportunities to the sales team, • Attend relevant industry events to strengthen relationships and identify new partnership opportunities, • Maintain strong pipeline visibility, forecasting accuracy, and internal reporting What We’re Looking For • Experience managing strategic partnerships in fintech, payments, SaaS, or enterprise tech, • Strong commercial acumen with the ability to drive revenue through partners, • Confidence working with complex, multi-stakeholder organisations, • Comfortable running executive-level conversations and business reviews, • Structured, organised, and data-driven in how you manage pipeline and forecasts, • Willingness to travel and represent Ryft in partner and industry environments Why Join Ryft • High-impact role with clear ownership and visibility, • Direct influence on enterprise revenue growth, • Opportunity to shape Ryft’s global partner strategy, • Competitive salary and performance-based bonus, • Fast-growing fintech with strong product-market fit

Job Description Are you an ACA or ACCA qualified Audit & Accounts Manager (or an Assistant Manager looking to step up to full Manager grade) from an accountancy firm, looking to upgrade to a Top 30 practice where you can carry out a high profile and varied new general practice role split between au

Job Description Our Social Infrastructure team are responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the development, implementation and management of customer service standards and delivery of community events which support the Company and regional business plans. Specific Responsibilities • Ensure that United Infrastructures HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times., • Ensure that the United Way of working is complied with and adopted into your daily disciplines., • Monitor the induction of Resident Liaison Officer employees in the United Way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines., • Ensure that the resident liaison team are all consistently using the business work management system and that this standard practice is adhered to at all times. Be recognised as a system Super User., • Demonstrate respect, sensitivity and discretion in a public facing role., • Continuously look and seek improvements and innovation to ensure we are continuously perceived as the market leaders and the contractor of choice., • Lead the planning, preparation and implementation of the resident liaison strategy in conjunction with the Operations Manager., • Work collaboratively with Project Administration teams, to co-ordinate efficient and effective communications at all times., • Establish and maintain key strategic relationships with both internal and external stakeholders and ensure that the liaison responsibilities are being fully delivered for each project., • Support the Contracts Managers to drive CSR activity in line with client aims and objectives, identifying, organising and co-ordinating the delivery of local level CSR events, recording and publicising key added value activity. Attend CSR activity events with clients and site teams., • Produce regular KPIs for customer care for review by clients and Company management team., • Ensure minimum standards are set, achieved, maintained and communicated on all customer care related activities as required., • Support the business in the preparation of responses for PQQ and tender quality submissions, attending tender interviews or presentations where necessary., • Attend regional management and site meetings and attend Client core group meetings as required., • Assist in the organisation of reality checks for potential new clients / customers when visiting site. Ensure residents have been appropriately selected and resident liaison team are available to assist, • Oversee the effective management of conflict, ensuring problems, disputes and complaints are fully investigated and resolved within specified time scales and outcomes are appropriately communicated to affected stakeholders., • Manage all of the people responsibilities for the team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives., • Manage all employee related matters, liaising with People Services as necessary., • Responsible for ensuring strong working relationships are maintained with the operational and Commercial teams on each contract., • Contribute fully to the development and implementation of Company policies and procedures., • Marketing the business with existing and new clients to assist the business development team., • Appropriate CSCS card, • Proficient in Microsoft office packages, • Strong written and verbal communication skills, • Excellent presentation skills, • Full Driving Licence, • Project management experience, • Proven ability to manage conflict resolution, • Line management experience

Take responsibility for managing customer information in line with GDPR experience. Acting as first point of contact for Personal Loans account holders via inbound calls. Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service.

What You'll Do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further. Within This Role You Will • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience., • Play an integral part in customer education around HSBC digital services and fraud awareness., • Identify customers who are in vulnerable situations and determine the best way we can support them., • Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers., • The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service., • Over six weeks’ holiday. This includes bank and public holidays with the option to buy more., • Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts., • A market-leading employer Pension contribution, • BUPA Healthcare, • Life Assurance, equivalent to four times your annual salary, • Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.

Equans is looking for an Account Manger to join our team in Manchester on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. Responsible for the day-to-day management of the service delivery including the financial, safety and quality performance elements of the contract, the AM will ensure contractual commitments are met in accordance with SLAs/KPIs and other requirements detailed within the contract documentation. Setting high standards and ensuring all aspects of commercial and operational delivery are in line with legislative compliance, Equans governance, policies, and procedures. responsible for developing effective relationships and ensuring that pro-active communication is maintained continuously with all internal & external stakeholders This is a customer facing role What will you deliver? • Provide a safe and healthy environment and working conditions for all employees in line with Equans safety standards, • Comply with all Equans policies/procedures to ensure timely and effectively implementation., • Drive quality, innovation and continuous improvement, • Promote an open and direct management style that encourages progress and development with team members and client stakeholders, • Ensure financial policies and processes are effectively communicated, implemented and monitored., • Ensure the contracts are staffed by fully competent properly trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place., • Deliver effective communication through competent advice, leadership and direct contribution to client management meetings, briefings, consultation forums, correspondence and monthly and ad-hoc reporting, as appropriate., • Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and equipment, building fabric and services, • Minimising Company risk from a technical, financial or health and safety perspective by making appropriate checks in a timely manner. What can we offer you? On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes; • 25 days annual leave (+ public holidays), • Life Cover equivalent to 2x times annual salary, • Employee discount shopping schemes on major brands and retailers, • Gym membership discounts, • Cycle to work scheme, • Holiday purchase scheme, • 2 corporate social responsibility days per year, • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes, • Attractive Employee Referral Rewards Scheme, • Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals., • 24/7 Employee Assistance Program and access to mental wellbeing app Who are we looking for? • Previous contract management experience, • Member of BIFM, appropriate FM or Technical qualifications, • Good knowledge of building services and legislation, • Experience managing services in a prestigious corporate environment, • Good experience and track record in working in Facilities Management, • Must have the ability to think clearly in extreme circumstances, • Technical background essential, • H&S Qualification / M&E Qualifications, • Health and Safety aware in all aspects of the business, • Water Systems and Legionella Control – HSG274, • Working knowledge of Microsoft Office, including Word and Outlook, • Experience of using a CAFM system, • Must have a full clean drivers licence., • A recognised industry qualification will be required, and previous experience is essential. Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR). For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

The Account Manager position is an exciting role that gives you the opportunity to have a direct impact on the future of digital healthcare. You will be responsible for managing large customer accounts, identifying new sales opportunities and setting the strategic direction of the company.

We are seeking a proactive and experienced Complaints Manager to lead our complaints function, managing a team of three Complaints Handlers. Complaints Oversight & Resolution Oversee the handling of complex, and contentious complaints, ensuring timely and robust resolution. Complaints Manager Marley

Customer Relations Manager Temporary - Permanent £36 Per Hour Umbrella Crawley Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers. Liaise closely with site teams, build managers, contract

Graduate Account Manager (Excel Skills / Manufacturing). On offer is the chance to join a market-leading Manufacturing company, they are looking for a customer support executive due to growth.

Bloomberg’s Portfolios Account Management Team is looking for a Technical Account Manager to join its growing team. Senior Technical Account Manager - Portfolios. The Portfolios Account Management Team sits within the Managed Investments & Benchmark division of the Data Department.

Your clients, as the National Account manager, will be a mix of FMCG, National Supermarkets and Retailers to whom the client designs and distributes millions of products annually.

Reservations Manager - Quality Luxury Hotel & Spa - Sussex Areas - Up To £35,000 + Bonuses + Benefits Mon - Fri IMMEDIATE START Our client are a growing independent hotel group with a commitment to delivering exceptional guest experiences and personalised service.

Job Description Secure the sales plan realization by retaining and growing profitable accounts and strengthening customer engagement as defined in the Customer & Sales coverage model and strategy. Job Qualifications • Relevant experience in a service or sales oriented position is an advantage •