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• Department: Brand Performance, • Location: Remote, • Salary: (£30-40k), • Contract type: Full-time / Permanent Please apply with your salary expectations. Role Overview WilsonCooke is a brand performance agency with over 30 years’ experience. We believe strong results come from a clear strategy combined with exceptional customer experiences. We deliver both through a blend of strategy, creativity, and technology, helping our clients’ brands and businesses achieve sustainable growth. It’s an exciting time to join WilsonCooke. We are experiencing continued growth and are now looking to expand our Client Services team by hiring a Campaign Manager / Account Manager. This role offers the opportunity to support a range of client accounts, with clear career progression and the chance to develop skills across the full marketing mix. The ideal candidate will have a minimum of three years’ experience in a commercially orientated agency, working on digital accounts, and be seeking an opportunity to develop and progress their career. We are looking for an enthusiastic, proactive, driven, and career-focused individual to succeed in this role. The main responsibilities you will find yourself doing daily will be: Working closely with the Brand and Performance teams, you will devise and deliver brand and marketing campaigns designed to build brand awareness, generate leads, and acquire customers for our clients. You will oversee the quality of content produced by content writers, the social media team, and designers, ensuring brand identity and standards are consistently maintained. You will continuously monitor, evaluate, and report on campaign performance, implementing improvements where required. You will gather and analyse results, optimise campaigns against agreed objectives, and own brand insights across marketing and media. You will also be accountable for extracting and translating data into clear, actionable insights. • Online and offline campaign planning, • Strong understanding of all marketing channels, • End-to-end campaign planning and execution, selecting the relevant marketing media mix and channels to build awareness and lead generation in the B2C and B2B markets, • Ideation and development of all campaign ideas, including identifying target audiences, messaging, creating briefs and delivering the work with the creative/content/social and search marketing teams to bring these campaigns to life, defining all the messaging and objectives of the campaigns against the overall brand strategy of each client you work with., • Ideation and development of brand campaigns, • Development of messaging and positioning for campaigns, • Analysis and evaluation of campaigns’ ROI and effectiveness, • Work closely with the brand performance team to refine the online messaging (web content and UX), • Utilising internal resources and managing any relevant external agencies, • Management of the development of any customer acquisition assets e.g website development, • Measure campaign performance to refine messaging, marketing channels and tactical delivery, • Demonstrable experience driving brand awareness, customer nurture strategy (Online and offline), and lead generation campaigns targeted directly to consumers What we’re looking for is someone with the following in mind • Ideally, you will possess a marketing degree, have a relevant qualification such as a CIM in marketing, or have equivalent qualifications., • You will have at least 3-5 years of agency experience in a B2B environment, demonstrating a record of success in developing, managing, and leading key sales or strategic campaigns., • You’ll be a highly experienced and customer-oriented digital specialist who understands the true value of a multi-channel approach., • You will need to have strong influencing and relationship management skills, and a systematic approach to projects, as well as a genuine passion for what drives brands and motivates customers., • You will have vast experience of using marketing technology to aid campaigns, such as marketing automation platforms or email software solutions., • Strong presentation and communication skills working with a variety of stakeholders, • Excellent eye for detail, managing content and copywriting, • Self-Starter with the ability to drive new strategies and deliver marketing campaigns, • Skilled in managing multiple projects and working autonomously to drive results and as a key team member, • Hard-working and dedicated to getting the job done properly, • Attention to detail, • The confidence to give clients trust in your work, • Excellent oral and written communication skills, • First-class organisational skills, • A proactive attitude, • Experience of working as part of a team, • A keen eye for detail and an understanding of budget restraints, • Full awareness of creative processes and techniques – including digital platforms, • Ability to work under pressure whilst maintaining a cool outlook, • Driving licence and own transport, • This is a fully remote position working from home Talents • Self-motivation, a strong work ethic and enthusiastic when confronted with change, • A strong drive for success, • An understanding and genuine interest in digital campaigns, • A positive, communicative personality that instils confidence in others, • A desire to achieve our aims/goals, reflect our values and satisfy client expectations Benefits • Competitive salary, negotiable depending on qualifications and experience., • Contributed Pension Scheme, • Flexible working environment, • Holidays = 20 days (plus bank holidays), • Birthday half-day holiday Hours of work 37.5 hours a week. Working from home Salary £30-40k A little bit about us Founded in Manchester and celebrating 30 years next year, we are a brand performance agency with our roots firmly in the city and a fully remote team. A core reason for our long-standing success is our refusal to stand still; we continually challenge the status quo, strive to improve every day, and embrace a truly agile mindset that enables us to evolve as an agency. Our passion comes from helping our clients succeed. Our purpose: Shaping a better future for every one of us. Shaping a better future for every one of us means helping our clients, their businesses, and our people thrive together. We celebrate individual strengths, nurture trusted relationships, keep learning, act with confidence, and believe in what’s possible. By doing this, we turn potential into progress and ambition into achievement—for our teams, our families, and the communities we touch. ———————————— If you’ve read the above and would like to be part of the WilsonCooke team, please send your CV along with a covering letter and a link to your portfolio. With your application, please tell us what you feel you can bring to WilsonCooke and why you think you would be the ideal candidate for this important role within our business. Send details to:

Lead Consultant (SharePoint, M365) Location: UK-wide | Business Area: Digital | Salary Details: Competitive basic salary plus additional benefits Reporting to the Digital Transformation Director, you will lead early stage customer engagements as a subject matter expert, shaping commercial conversations and uncovering client needs. You will drive pre sales activities by articulating solution value, demonstrating Microsoft 365 capabilities, and guiding customers toward clear, outcomes focused proposals. In addition, you will play a key role in customer success by supporting the deployment, governance, and optimisation of Microsoft 365 solutions. This role blends technical credibility with commercial insight—helping clients understand the business impact of their technology choices, strengthening user adoption, and positioning Microsoft 365 as a strategic enabler across the full digital workplace ecosystem. “a great place to work, a great place to be a customer” Key Responsibilities: Solution Architecture & Delivery: • Drive adoption of Microsoft 365 features and capabilities across customer organisations., • Provide strategic advice to senior organisation stakeholders to align Microsoft 365 capabilities to business goals, initiatives and regulatory requirements., • Proactively identify emerging trends and new features across Microsoft 365, including AI driven productivity, security, governance, automation and the modern workplace experience., • Lead design and discovery workshops with customers to understand requirements and agree technical solutions., • Deliver end to end project engagements including design, implementation, testing, handover, documentation, and support, either independently or alongside a project manager., • Act as an escalation point for complex or high priority support issues, providing expert guidance and hands on assistance to ensure timely and effective resolution., • Conduct environment assessments, maturity evaluations and roadmap development., • Lead the development of reusable solution accelerators and best practice solutions. Presales and Marketing: • Design and deliver interactive demos, training sessions and small‑group workshops for customers and internal teams, working closely with the Head of Sales to support specific opportunities., • Deliver high impact webinars and seminars showcasing current and future Microsoft 365 capabilities to generate new business and engage wider audiences., • Develop material to highlight new features, capabilities and trends across Microsoft 365., • Contribute to high quality proposals, providing clear solution design, understanding of requirements, scope definition, required activities and accurate effort estimates. Innovation & continuous improvement: • Keep up-to date with the Microsoft 365 roadmap and market trends to understand new features, assess their impact and provide strategic guidance., • Demonstrate a commitment to personal development by proactively seeking opportunities to enhance your knowledge and skills., • Provide guidance and mentor colleagues, to promote knowledge sharing and enhance delivery quality. Key Skills & Experience: • Proven experience in a senior M365 or Modern Workplace consultancy or architecture role., • Strong leadership background with demonstrable experience guiding and developing technical teams., • Expertise in SharePoint/ SharePoint Online, Teams, OneDrive, Exchange Online, Copilot and the wider Microsoft 365 stack., • Deep understanding of governance, security, and compliance features within Microsoft Purview., • Proven delivery of multiple modern SharePoint Online intranet solutions, covering hub site strategy, information architecture, and adoption planning., • Delivery of advanced SharePoint solutions, including document management solutions, automation and AI. Experience of planning and enabling SharePoint migration initiatives., • Ability to define and implement governance frameworks across Microsoft 365, including document workflows, lifecycle, security and secure collaboration., • Strong presentation and communication skills, with confidence presenting to both technical and non-technical audiences., • Ability to translate business requirements into scalable, secure, and user-centric solutions., • High standard of written documentation and solution design. More about you: • Excellent communication skills, including being able to communicate technical ideas to non-technical audiences., • Proven ability to engage with senior business stakeholders., • Track record of being able to produce clear and concise design documentation and reports., • Confidence in creating and delivering presentations to both remote and in-person audiences. o MS-102 (Microsoft 365 Administrator) o MS-700 (Managing Microsoft Teams) o SC-401 (Administering Information Security in Microsoft 365) o PL-900 (Microsoft Power Platform Fundamentals What's in it for you? Competitive basic salary plus additional benefits and growth opportunities. Your Benefits at Chess: We care about your health, wellbeing, and career. Here’s what you’ll enjoy: • Private healthcare (free after 1 year), • Eye tests, flu jabs, and on-site health checks, • Mental health support from trained First Aiders, • Hybrid working support with a home office allowance, • 25 days holiday plus bank holidays, • Buy or sell up to 5 holidays twice a year, • Perkbox discounts on shopping, travel, fitness, and more, • Points-based rewards from year 2, • Charity donation matching (up to £100), • Recognition platform to celebrate your wins, • EE SIM offers for you and your family, • £1000 referral bonus, • Learn 2 Earn scheme to boost your salary, • Team socials and celebrations, • Bespoke onboarding and leadership training, • Dedicated Culture Team to support you Working Hours & Location: A standard week is 37½ Monday to Friday Flexible, hybrid position with a home-first working policy. Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion. Why Join Chess? Chess is one of the UK's leading independent and trusted technology service providers, employing over 280 skilled people across the UK, supporting over 18,000 UK businesses. Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit. We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 17 years in the top 100. Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. Equal Opportunities Statement At Chess ICT, we value diversity and are committed to creating an inclusive workforce. We want to make sure everyone has a fair chance and opportunity throughout the application process. If you require any adjustments during your application or interview, please feel comfortable reaching out to our recruitment team so we can support you. We believe that "if you're not growing, we're not growing."

IT and Cybersecurity Sales Account Director - MSPs - £100k-120k p/a OTE - Remote WFH - London area Managed Services | Azure | Microsoft 365 | Cyber Security | QBRs | Digital Transformation • Predominantly remote working WFH with 1 day per week (Mondays) in office for sales meetings in London area, • £50k-60k p/a base salary, OTE £100k-£120k p/a, • Previous IT / Cybersecurity Account Management experience is essential, • Microsoft suite / Azure knowledge is highly desirable, • Medium to large enterprise account sales and account management experience preferred Are you an experienced MSP Account Director or Strategic IT Account Manager who thrives on building long-term client partnerships and driving technology-led growth? We are looking for a commercially driven, technically credible IT Account Director to manage and grow a portfolio of medium and large business clients. This is a strategic, relationship-led role focused on customer success, roadmap development and account expansion within a fast-growing Managed Service Provider. This is not a cold-hunting position. It is about owning relationships, delivering value, and identifying commercial opportunities within an established client base. The Role You will act as a trusted technology advisor to your clients, helping them navigate digital transformation, cloud adoption and cyber security strategy. Key responsibilities include: • Owning and growing a portfolio of managed services accounts, • Conducting monthly and quarterly QBRs (face-to-face), • Building and presenting detailed technology roadmaps, • Identifying upsell and cross-sell opportunities across IT support, cloud and security, • Translating business goals into practical Microsoft and infrastructure solutions, • Working closely with technical and solutions teams to deliver best-in-class service, • Maintaining high customer satisfaction and NPS scores What We’re Looking For • 5+ years’ experience within an MSP or Managed Services environment, • Strong background in IT support, IT services and cyber security, • Proven track record of exceeding account growth targets, • Experience presenting to and negotiating with C-level stakeholders, • Confident running QBRs and executive-level meetings, • Strong technical understanding of:, • Microsoft 365, • Azure, • Windows Server, • Endpoint security, EDR, MFA, • Antivirus and security best practices You must be commercially focused, relationship-driven and comfortable having technical conversations in a clear, business-led way. Why This Role? • Work with ambitious medium and enterprise clients, • Drive meaningful digital transformation projects, • Be part of a high-growth, forward-thinking MSP, • Take ownership of strategic client relationships If you are currently an IT Account Director, Strategic Account Manager, Technical Account Manager or Senior Customer Success Manager within Managed Services and are looking for a role where you can truly influence client strategy and drive commercial growth, we’d love to hear from you. Apply now or reach out for a confidential discussion

Position Title: Business Development Representative Location: United Kingdom Employment Type: Full-Time Onsite, Remote or Hybrid: Remote/Flexible Department: Marketing Hiring Manager: Manager of Business Development Travel: Minimal COMPANY SUMMARY: Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset management space, and we deliver an innovative, industry-leading SaaS solution that changes the way companies like AT&T, National Park Foundation, Laborie, and Bank of America work, create, collaborate, and learn in order to deliver exceptional brand experiences at scale. Aprimo helps enterprises unleash the power of their content by providing a marketing automation software and digital asset management software that manages the behind-the-scenes activities involved in marketing. Our product allows companies to manage content planning, creation and distribution all in one place, store content and media in a shared repository, and receive in-depth insights into how content performs. Founded in 1998, Aprimo has five offices internationally, including Chicago headquarters, and offers a flexible work-from-home/remote-work policy. Named a Leader in Digital Asset Management (DAM) and Marketing Resource Management by Forrester and winner of the 2021 Tech Cares Award for our work with Aprimo HELPS, we build on the power of our people to make an impact both in our industry and in our communities. POSITION SUMMARY: At Aprimo, the Business Development Representative (BDR) will work with Demand Generation to assist Account Executives (AE) to drive new business revenue. You will be required to utilise leading sales technology to meet activity and opportunity quotas per month. WHAT YOU WILL BE RESPONSIBLE FOR: • Work with Demand Generation to identify target prospects/stakeholders to engage with, • Work with marketing and Account Executives to create and drive a nurture program to support pipeline development, • Build targeted lists for your outreach using ZoomInfo, Cognism and Salesforce, • Work with prospects to identify business challenges through structured discovery conversations, with a ‘solution first’ mindset to align their challenges with the values and outcomes Aprimo can provide, • Generate high-quality first-time appointments per month for your Account Executive to attend, • Continue development and maintain a qualified opportunity pipeline that exceeds 3x of the team annual quota, • Identify any gaps in KPI’s against strategic territory plan, • Utilise existing networks and relationships to build new business, • Accurately document information on each opportunity through Aprimo’s SFDC CRM tool while always recording/maintaining next steps/actions, • Share inputs and collaborate with other departments in preparing sales materials, presentations, and driving new initiatives, • Develop and maintain market knowledge and competitor positioning to be a credible advisor in this space, • Identify and attend relevant industry events that support pipeline creation, • Additional responsibilities and duties may be assigned as required CANDIDATE QUALIFICATIONS & WHY YOU’RE A GREAT FIT FOR THE ROLE: The Essentials • A minimum of 1-year experience in a similar role within a software provider, SaaS, digital or technical sales environment, • 1-2 years of related experience (marketing, sales, consulting, business process), • Fluency in English, French, and German are required, • Previous history meeting target goals, • Proven track record of generating opportunities in a purely new business BDR/MDR role – strong performance against target Additional Successful Qualities • Self-starter mentality with the ability to work independently, • The ability to focus on identifying and selling to business challenges, not just the technology, • The ability to demonstrate understanding of digital landscape and importance of multi-channel communications, • An agile mind and a person who thrives in a fast moving sales environment, • Aptitude to manage numerous requests and time demands concurrently, while achieving goals from assigned territory, • Proven business development success through effective use of core sales tools: Salesforce, Intent, LinkedIn SalesNav, ZoomInfo, Microsoft Office etc, • Demonstrated ability to collaborate with a distributed sales team, • Capability of understanding customer pain points, requirements and correlating potential business to value that can be provided, • Promotes a strong sense of urgency for reaching goals and key deliverables. Acts without being told what to do. Brings new ideas to the company APRIMO CULTURE & WHY YOU’LL LOVE WORKING HERE: • Aprimo offers a forward-thinking, progressive and employee-first culture that is based in both collaboration and flexibility with team members who are friendly, intelligent and enthusiastic people that are committed to the product and mission here at Aprimo., • With 5 offices worldwide and teams spread throughout the US, EMEA and Philippines, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal., • We offer a diverse environment that promotes DEI efforts, values multiple perspectives and fresh thinking and which includes Aprimo HELPS, an employee resource group (ERG) that is dedicated to giving back to our local communities, • Through its relaxed environment, Aprimo embodies a more casual “Silicon Valley” atmosphere., • We have a casual dress code that allows employees to express themselves as individuals and which fosters a creative and free-thinking approach to problem solving and business solutions. And it also allows us to wear hoodies and shorts during internal meetings., • Flexible work schedules and all positions allowing for either entirely remote or hybrid working arrangements create a deeply rewarding work-life balance., • With flexible work schedules, employees can attend to personal matters, such as stepping away to pick up their children from school or to get a much-needed haircut., • In a recent internal survey, 89% of staff cited work-life balance as being one of the most rewarding aspects of working at Aprimo!, • Part of the key to our success is that team members are not only successful at collaboration and open communication, but that they are also given a great deal of autonomy and freedom in their own individual roles., • Our culture is not a micro-managing environment – rather, employees are encouraged to be self-starters, to voice new ideas, and to exercise ownership in their individual roles., • As such, individual team members can leave a lasting impact and footprint within the organization – in fact, our average employee tenure is 7.7 years., • Aprimo employs a “choose your own adventure” approach to career advancement., • Staff members are not siloed into roles and for many of our teams there is no set ladder that one needs to climb to achieve growth and promotion., • Rather, we emphasize an organic approach to career development in which employees can and do frequently transition into newly created roles within their own teams or transition into other departments based on their interests in exploring new skills and responsibilities., • For additional learning and development, we recently rolled out Udemy, which is an online learning platform that employees have access to and which features over 200,000 courses on a wide variety of business topics., • Ranked #1 in AI Metadata & Search by Forrester, Aprimo sits on the cutting-edge of technology and is paving new paths forward by incorporating AI (artificial intelligence) into our product offerings., • We offer generative AI in a secure environment built for brand safety and governance. Our AI-powered content operations platform, with industry leading digital asset management (DAM) software at its core, helps to optimize the creative process and improve the user experience with better search, recommendations, categorization and summarization., • Our AI empowers marketing teams to automate tasks, analyze data, and personalize content, ensuring scalability without sacrificing productivity., • AI automatically identifies asset characteristics and transforms them into words a human would search for. Translation, image alterations, personalization, and more are all streamlined by AI., • With our platform, marketers can efficiently produce a larger volume of content, engage customers on a personalized level, curate relevant materials, and make data-driven decisions to drive their content strategies forward., • Our AI offers up to 72% increase in discoverability and productivity, up to 61% reduction in production time, and up to 66% faster time to market. APRIMO BENEFITS WE OFFER: • Target Compensation: Annual base salary target of the British pound equivalent of $55,000 USD and commissions target of $30,000 USD, depending on job related knowledge, skills, and level of experience. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills and abilities, as well as internal equity, alignment with market data, or other law., • Competitive benefits coverage that begins on the first day of employment

Job Title: New Business Development Manager – Warehouse Automation & Robotics (ASRS) Location: Hybrid / Remote] About the Role: We are seeking a highly driven and results-oriented New Business Development Manager to lead growth in our automated warehouse solutions, including ASRS (Automated Storage and Retrieval Systems) and advanced robotics for materials handling. This is a true hunter role, focused on identifying, engaging, and converting new customers across key sectors such as logistics, e-commerce, retail, manufacturing, and 3PL. You will play a critical role in expanding market presence through proactive prospecting, strategic outreach, and pipeline generation. Key Responsibilities: • New Business Acquisition, • Identify, target, and win new customers in warehouse automation and intralogistics, • Develop and execute strategic sales plans to penetrate new markets and verticals, • Lead Generation & Prospecting, • Proactively generate leads through cold calling, email campaigns, networking, events, and social selling (e.g. LinkedIn), • Build and maintain a strong pipeline of qualified opportunities, • Consultative Selling, • Engage prospects to understand operational challenges and position tailored ASRS and robotics solutions, • Collaborate with engineering and solutions teams to develop proposals and concepts, • Market Intelligence, • Monitor industry trends, competitor activity, and emerging technologies in warehouse automation, • Identify new opportunities for growth and innovation, • Relationship Building, • Develop relationships with key decision-makers (Operations Directors, Supply Chain Leaders, Logistics Managers), • Establish long-term partnerships with clients, • Sales Process Management, • Manage the full sales cycle from initial contact through to contract negotiation and closing, • Proven track record in new business sales / hunter roles (B2B), • Experience in one or more of the following:, • Warehouse automation / intralogistics, • ASRS systems, • Robotics / materials handling equipment (MHE), • Supply chain or logistics technology, • Strong lead generation and prospecting skills, • Ability to sell complex, high-value technical solutions, • Excellent communication, negotiation, and presentation skills, • Self-motivated, target-driven, and comfortable working independently, • Experience selling to industries such as e-commerce, retail, FMCG, or 3PL, • Knowledge of automation technologies (shuttles, AMRs, conveyors, sortation systems), • Competitive base salary + uncapped commission, • Car allowance / company car, • Flexible working (hybrid/remote options), • Opportunity to work with cutting-edge automation and robotics technology, • New business revenue generated, • Number of qualified leads and opportunities created, • Conversion rate from prospect to customer, • Pipeline growth and coverage, • A specific company (e.g., more corporate vs startup tone), • UK vs global market, • More aggressive “hunter” language for high-performance sales cultures

Job Role: Account Director / Senior New Business Sales Manager Sector: Managed IT Services / Mid-Market / Private & Public Sector Location: Salford, Greater Manchester (3 days per week in-office) Salary: £50,000-£65,000 OTE £120,000+ (uncapped) A growing and highly regarded managed IT services provider, supporting mid-market organisations with infrastructure, cloud, cybersecurity, and digital workplace solutions, is looking to grow their team with x2 Account Directors. Following strong growth in new client acquisition, the business is investing in its commercial team to drive pipeline development, new logo wins, and strategic account expansion across private and public sector organisations. What’s in it for you? • Hybrid role: 3 days in the office, remainder remote, • Opportunity to sell a broad IT services portfolio including managed services, cloud, security, and digital workplace solutions, • Join during a period of rapid growth with genuine influence on company strategy, • Real impact: your work will help organisations operate more efficiently and securely, • Commission structure: 15-20% on new logo revenue, 10-15% on upsell/cross-sell, incentives for competitor displacement and strategic wins Candidate Profile: • 3+ years’ experience selling IT solutions into mid-market organisations (150–500 users), • Direct new business experience is essential; candidate must have a proven track record of winning new clients, • Strong knowledge of managed IT services, cloud, cybersecurity, and digital workplace solutions, • Experienced in structured discovery, consultative and value-based selling, • Comfortable managing the full sales cycle from prospecting to negotiation and close, • Existing relationships with mid-market private or public sector organisations is advantageous but not essential Responsibilities: • Drive new business by selling managed IT, cloud, security, and digital workplace solutions into mid-market organisations, • Own the full sales cycle: prospecting, discovery, demos, negotiation, and close, • Build and manage a strong pipeline of new opportunities, • Lead discovery meetings and workshops to identify client needs and deliver tailored solutions, • Collaborate with technical and customer success teams to maximise client outcomes, • Identify and capitalise on upsell, cross-sell, and expansion opportunities, • Build trusted relationships with key decision-makers and influencers

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, weproudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Are you passionate about cutting-edge Audio Visual technology and delivering exceptional IT support? Do you thrive in dynamic environments where innovation, collaboration, and problem-solving are at the heart of what you do? If so, wed love to hear from you. We are looking for a Senior Service Delivery Specialist (AV) to join our Service Delivery team and play a key role in shaping the future of AV and IT services across the University. About the Role Reporting to the Service Delivery Manager, you will be a senior member of the Service Delivery team, providing high-quality IT and AV support to staff and students across the University. Youll support users through telephone, remote, and deskside assistance, ensuring smooth delivery of all University IT systems and services. Beyond the day to day support, this role offers the opportunity to influence the strategic direction of AV technology across campus, helping create innovative learning and collaboration spaces. Youll also play a key part in delivering projects within the Universitys Digital Transformation Plan, working with stakeholders to implement forward thinking solutions that enhance teaching, learning, and collaboration. What Youll Be Doing • Work closely with the Estates Department to lead AV input into new builds and building refurbishment projects, • Deliver expert AV knowledge through multiple channels, • Ensure learning and collaboration spaces are equipped with modern, future-ready AV technology, • Collaborate with internal teams and external partners to deliver innovative solutions, • Manage and resolve issues using ITIL processes including Incident, Problem, Service and Change Management, • Help define and implement the Universitys AV strategy and vision, • Provide training and guidance on key software and AV tools where there is customer demand Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience: • Competitive salary, including incremental progression within your scale., • Generous pension scheme., • Generous leave entitlement of 3235 days a year, plus bank holidays, and an additional Christmas closure., • Family-friendly policies supporting flexible working., • Staff discounts and loyalty schemes., • Staff car parking and discounted public travel., • Excellent training and development opportunities., • Staff wellbeing programmes., • Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities., • Discounted learning., • Start-up business mentoring from expert entrepreneurs via ourEntrepreneurs in Residenceprogramme. Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it. ED&I Statement: We are committed to upholding the Universitys values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised. JBRP1_UKTJ

A leading SaaS company is seeking a Customer Service Manager to enhance customer satisfaction and retention in a fully remote role. Key responsibilities include guiding the customer journey and maintaining key customer relationships. Opportunities for travel may arise for customer visits and industr

A leader in digital employee experience management is looking for a Customer Success Manager in Manchester. This role involves driving the adoption of their platform, managing customer relationships, and ensuring clients realize their investment's value. The candidate should have 3-5 years in a cust

A leading SaaS company is seeking a Customer Service Manager to join its team in Manchester, UK. This remote role involves driving customer satisfaction and retention through strategic engagement and account management.

Client Account Manager (Logistics/Freight Industry) Full time, permanent position Location - Mostly remote with travel to the office in Manchester if and when required. Working hours: Monday – Friday, 08:30am - 05:30pm (42.5 hours) Our client (A global 3rd Party Logistics Provider) are seeking an experienced Client Account Manager to join our client's growing Sales Team. The ideal candidate will be an experienced and commercially driven Account Manager with a strong background in the logistics sector, particularly within airfreight services. With a minimum of five years’ experience in a similar role, they will bring a proven track record of growing key accounts, delivering against revenue targets, and identifying new business opportunities. Possessing specialist knowledge of Airfreight Dangerous Goods by Air and Road, they will be confident managing complex client requirements while building long-term, value-driven relationships. Highly proactive and customer-focused, the successful individual will thrive in a fast-paced environment, balancing account development with new business activity, and working collaboratively to deliver exceptional service and sustained growth. You'll be responsible for: Over achieving revenue and profit targets for your nominated existing accounts Driving growth of the business through new customers and enhanced offerings from existing customers Producing annual Account Plans for nominated accounts Managing the customer contracts / SLAs Ensuring that the appropriate KPI measures are in place to ensure we meet our client's contract / SLA customer commitments and to enable internal monitoring of the customer’s performance against the Account plan Introduce (as appropriate) the full range of propositions to customers Build and maintain strong and long-lasting relationships with specified customer(s) Effectively communicate with the customers to drive both continued revenue, profit growth and increased engagement Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence Establishing key contacts, relationships and connections across the wider sector Developing a deep understanding of the customers’ business including group and extended opportunities, competitive influences on the business, networking opportunities and customer competitors where our client could seize a marketing opportunity Ensuring customers are aware of the latest solutions to drive efficiencies, grow the business and maximise potential Being the advocate for client needs within specific resource constraints Identifying cross-functional service/product opportunities Overall Purpose & Scope of the position: Over achieve revenue and profit targets for your nominated accounts Win new accounts Driving growth and development of the business through key accounts Take ownership and coordinate the management processes in line with the business and customers’ requirements Forward planning for future requirements Review and develop processes to help standardise, minimise waste and increase efficiency Manage weekly customer appointments Develop systems to promote transparency within the department and reporting Take a proactive approach in reducing costs and improving efficiency Keeping the teams and the business well informed Maintaining and recording accurate data within the CRM system on a daily/weekly basis. The successful candidate will have the following key skills & experience: Demonstrable achievements in a similar role within the logistics market with at least 5 years continued experience with specialist knowledge of Airfreight Dangerous Goods by Air & Road Proven record of achieving revenue and profit targets Proven ability to grow accounts within the logistics market place through increased engagement and identifying opportunities Experience of working within a fast paced, high growth logistics environment New business success Excellent negotiating skills Minimum 5 years Air Freight experience within the logistics industry. A dynamic, pro-active approach to working with customers, quickly addressing their needs and ensuring any issues and challenges are resolved swiftly A proven ability to put the customer’s requirements at the heart of what we do, striving to deliver high quality customer service at all times Strong understanding of B2B and working collaboratively across functions to achieve success Demonstrable ability to communicate, present and influence credibly and effectively at all levels of organisations Track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for our client and their customers Full Clean Driving License Company benefits: 25 days holiday plus bank holidays with option to purchase up to an additional 5 days. Basic salary plus car allowance Some examples of suitable company backgrounds include: DHL, UPS, Schenker, Kuehne & Nagel, Davies Turner Or other freight forwarders, particularly those with experience selling airfreight services. The successful candidate will preferably be based in the Midlands or Northwest. This position may include requirements to travel in the UK and abroad. If you're an experienced Client Account Manager within the Logistics/Freight Industry, please apply with a copy of your CV. We'd love to hear from you

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

Customer Success Specialist (SMB ERP) Location: National (Hybrid) Salary: £50,000 £60,000 base + performance bonus, plus other benefitsStackWe build ERP software that helps small and medium-sized businesses run smarter,

Your Role in Action**Drive Customer Success Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success Your SkillsExpertise managing accounts in a customer-facing role Experience in the software technology sector Ability to ad

A reputable software firm in the United Kingdom is seeking a Head of Customer Success to lead their Customer Success team. The successful candidate will be responsible for driving exceptional customer experiences, increasing customer retention, and managing B2B software relationships.

For more complex pilots and structured evaluations, you’ll work alongside the Revenue team, bringing a Customer Success perspective on onboarding risk and helping define what success looks like before contracts are finalised. We’re looking for a Customer Success Manager to join our team. Our Cus

A progressive SaaS company in London is seeking a Senior Customer Success Manager. The ideal candidate has over 3 years in Customer Success within a B2B SaaS environment and strong knowledge of data platforms. You will ensure seamless customer onboarding, drive adoption, and identify growth opportun

A leading financial technology firm is seeking a Customer Success Manager to oversee customer portfolios and ensure they achieve their desired outcomes. Candidates should have experience in a Customer Success role within a SaaS environment and possess strong communication and problem-solving skills.

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping the

A leading CRM provider is seeking a Customer Success Manager in London to engage with top customers in the Life Sciences sector. This role involves ensuring customer satisfaction by addressing business requirements through Salesforce capabilities, necessitating strong consultative and technical skil

Our Privacy Statement & Cookie Policy**Customer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ199334Thomson Reuters is transforming the legal industry with

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Corporate Performance Management (CPM): Hands‑on experience as a Customer Success Manager or in a customer‑facing position. Custom

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Interlock wi

Enterprise Customer Success Manager - Strategic Accounts. We're working with a leading global customer reviews and insights platform that helps brands build trust, improve customer experiences, and drive growth through verified feedback and data-driven insights. Collaborate with Sales, Product, and

B2B SaaS Customer Success Manager or Account Manager role. Customer Success Manager for the UK & EMEA. Experience building deep relationships across the customer organisation, running Success Plans to align product value to their unique goals.

Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform. Internally you will represent the voice of the customer and partner with cross‑functional teams to ensure that we consistently deliver success to our customers. Com

You’ll manage your customers success through our customer success tools, including Success Plans, Account Maps, and Playbooks. A 60-minute interview with Lulu, our Head of Customer Success & Sam our Head of Customer Experience. You’ll discover amazing stories of success within your customers, sh

Proficient with BI, Google Workspace, and customer success tools. The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. Work crossfunctionally with Product, C

A leading EV solutions provider in Greater London is seeking an experienced Customer Success Manager for Europe. The ideal candidate will have over 5 years of experience in customer success within a B2B SaaS environment, equipped with strong data discipline and an enterprise customer mindset. The ro

A global SaaS workforce management company is seeking a Customer Success Manager to manage Small Business customers. This role focuses on driving product adoption and ensuring customer success through proactive engagement and internal collaboration. Candidates should have 2+ years of B2B customer-fa

A leading digital recruitment agency is looking for a Customer Success Manager to enhance client relationships across its portfolio. This role requires a background in paid media or digital marketing, focusing on driving platform adoption and providing exceptional customer support.

Customer Support/Success Manager. As our next customer success hire, you will provide direct support to estate agents, buyers, and sellers while shaping our service strategy. Unrivaled autonomy to build customer success processes from the ground up alongside a founding team of experts from Coutts, N

We are looking for a Customer Success Manager who focuses on implementation, to work directly with our clients, ensuring they fully leverage Avvoka's platform to meet their business needs. Prior experience in a Customer Success Manager role within SaaS, legal tech, or contract management industries.

Join Anthropic’s Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives. Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar), with preference for experience supporting mission-d

We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Enterprise Team. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relati

Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You know how to curate plans for customers that drive successful deployment, user adoption

Are you a visionary Customer Success professional with a passion for cutting-edge AI? Do you thrive on empowering customers to unlock transformative value from innovative technology? Optimizely is seeking a dynamic and experienced Senior Customer Success Manager to join our pioneering Opal team. Cus

As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. Feedback Loop: Act as the voice of the customer within the company, rela

We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year. As a Customer Success Manager, your mission will be to:. Strong use of structured customer success frameworks (success plans, health sc

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. Ensure successful post‑launch optimization and iterative value unlock through structured success plans and

A dynamic proptech startup is seeking a Customer Support/Success Manager to join their team. This role offers a unique opportunity to influence the customer success processes within a high-growth environment.

A fast-growing startup in London is looking for a Customer Success Manager to drive post-launch engagement for enterprise clients. The ideal candidate will have 5-10+ years in Customer Success in SaaS, managing renewals and upsells effectively. Key responsibilities include owning customer relationsh

Gain a deep understanding of each customer’s needs to ensure their critical success factors are met. The successful candidate will join a vibrant and commercially successful business. Strong customer focus with commercial judgement.

A growing financial technology firm in the UK is seeking a Customer Success Team Lead to manage a team ensuring smooth onboarding for established SMEs. Responsibilities include team management, customer engagement, and continuous improvement of customer experience. The ideal candidate will excel in

The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR’s enterprise Brands. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Minimum3years’ experience in a B2B/Enterprise Customer Succes

A leading technology company in the United Kingdom seeks a Customer Success Manager to drive customer engagement and platform adoption. Responsibilities include developing strategic plans to ensure customer success and leveraging technical knowledge to address challenges. The ideal candidate will ha

As a Customer Success Manager, you are the strategic partner for a portfolio of B2B customers across all Spacewell products: Workplace, Energy, Asset, and Maintenance. The Customer Success Manager (CSM) helps Spacewell customers realize measurable value from our Workplace, Energy, Asset, and Mainten

Enablement: Complete revenue org onboarding enablement, role specific enablement, SailPoint certifications, and all assigned compliance / security tasks + Shadowing: Shadow CSMs on customer meetings + Portfolio: Review your assigned customer portfolio, familiarise yourself with the customer succes