49 Best customer success manager remote Jobs in Horley (March 2026)

Who we are: LMG has been at the forefront of innovation within the built environment since 1986. We deliver integrated smart building technology projects and support services which provide sustainable long-term growth and profitability, as well as diverse range of career opportunities; enabling both our people and our clients’ businesses to flourish, whilst setting a new standard for what is possible in the built environment. As experts in smart building technology, we want to inspire new ways of thinking, deliver excellence and establish new models for doing business – with people, partners and customers – built on trust and shared values, rather than transactional relationships. Alongside actively working to support the raising of standards in training and professional qualifications, we invest heavily in the development of our people. We give them access to continuous learning opportunities, leading to the freedom of working autonomously and making their own informed decisions, whilst benefiting from a supportive and collaborative working environment. Job Summary: As a Warehouse Operative, you will be responsible for overseeing and maintaining the assigned space within our storage and office facility. You will also be expected to manage incoming deliveries, stock inventory, and prepare materials for upcoming works. Collaborating with project managers and site supervisors to understand material requirements for upcoming construction projects, you will pick, pack, and prepare materials for dispatch to various job sites, whilst ensuring that all outgoing materials are accurately documented, and that deliveries are scheduled and coordinated efficiently. You will be expected to have excellent customer service and communication skills, be highly organised and able to work flexibly to meet client demands and possess a knowledge of Health & Safety protocols. A willingness to take on new tasks and demonstrate initiative will also be essential, as will the ability to lift and move heavy items when required. Key Task and Responsibilities: Incoming Deliveries: • Receive and inspect incoming deliveries of construction materials, tools, and equipment, escalating concerns as appropriate., • Offload goods such as boxes and pallets from vehicles, ensuring they are then sorted and stored as required., • Verify the accuracy of delivery quantities against purchase orders, reporting and recording any discrepancies., • Ensure that all received goods are properly documented and stored in their designated locations. Outgoing Deliveries: • Collaborate with project managers and site supervisors to understand material requirements for upcoming projects., • Pick, pack, and prepare materials for dispatch to various job sites, ensuring orders are delivered in accordance with deadlines set., • Ensure that all outgoing materials are accurately documented and that deliveries are scheduled and coordinated efficiently. Stock Inventory Management: • Maintain an accurate and up-to-date inventory of all stock items., • Perform regular stock counts and audits to ensure inventory accuracy., • Organise and label stock in a systematic manner to facilitate easy retrieval., • Generate and submit reports on stock levels, identifying any potential shortages or overages. General Warehouse Maintenance: • Maintain a clean, safe, and organised warehouse environment., • Ensure compliance with health and safety regulations, including the proper use of personal protective equipment (PPE)., • Conduct routine inspections of the storage facility and report any maintenance needs., • Completing daily inspections of stock, tools and company vehicles, ensuring all remain in suitable condition. Collaborative and Communication: • Work closely with procurement to facilitate the smooth flow of materials., • Communicate effectively with suppliers and vendors to resolve any issues related to deliveries or stock discrepancies., • Use the productivity tool Monday.com to record goods arrival/departure updates, ensuring boards feature up-to-date and accurate data at all times., • Request materials orders from managers, using applicable LMG systems to place and maintain orders. Qualifications: Desirable: • 5 A*-C GCSE's, including Maths and English., • Full Clean Driving License. Experience: Essential: • Previous experience in a similar role., • Knowledge of health and safety regulations relevant to warehouse operations. Desirable: • Understanding of Microsoft Office 365 software, including Excel and Word., • Familiarity with Inventory Management Software, including Monday.com. What We Do For You: At LMG, we work hard to ensure our people aren’t stifled by convention and bureaucracy. We want new ideas and creative problem solving to be at the heart of everything that we do. We want you to achieve your ambitions, as when you succeed, we succeed. The LMG support framework empowers you to make quality decisions, deliver excellence and achieve your goals. Our Values: Take Ownership & Responsibility - We find creative solutions to complex problems, ensuring successful outcomes for both our customers and our business. We are problem-solvers, confident in our ability to get things done to the highest standard. We see problems through to the end, never saying "no". Be Curious - We aren't here to do things the way they've always been done. Our commitment to change means that we use new technologies and ways of thinking to raise the bar, pushing the boundaries of what is possible. Do the Right Thing - We put ethical, sustainable and transparent business practices at the heart of all we do for the good of our people, customers and planet. Do a Great Job - We prioritise great outcomes, underpinned by operational excellence. We always go the extra mile, with a desire to achieve and deliver more through continuous improvement and process enhancement. Competitive Benefits Package: We’re dedicated to offering flexible benefits that support our people across all aspects of their lives and we’re delighted to offer a range of benefits to support our employees’ physical, emotional and financial wellbeing: • Annual Leave - 22 days annual leave plus bank holidays (with the option to buy/sell additional leave), • Health and Wellbeing - Group Income Protection and Life Assurance schemes, as well as access to a Digital Health and Wellbeing platform including Employee Assistance Programme, Remote GP and Mental Health Support., • Health Cash Plan – Claim back money towards the costs of everyday healthcare., • Flexible Benefits – Access to our bespoke platform containing a range of benefits, such as shopping discounts, discounted gym memberships and health screenings., • Family Friendly Policies - Enhanced financial support for families with generous parental pay benefits., • Corporate Volunteering – Opportunity to participate and contribute to our annual corporate volunteering goal, typically over 1,000 hours across the business., • Bank Holiday Exchange – The option to exchange an existing UK bank holiday for any other religious holiday., • Long Service Awards - Recognising the commitment and hard work of our longstanding team members through financial reward., • Flexible Working - Where possible, flexible hybrid working arrangements across LMG's dedicated office spaces and client sites., • Development & Recognition - Comprehensive training, mentoring, and a pay structure with performance-linked progression. Job Type: • Location: Gatwick, • Full-Time

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