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The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.
Duties: - Lead and manage a team of customer service representatives. - Set performance goals, provide coaching, and conduct performance evaluations. - Foster a culture of excellence and customer-centricity within the team. - Oversee the resolution of customer inquiries, complaints, and escalations in a timely and effective manner. - Ensure that customers receive accurate and helpful information and assistance. - Develop and implement customer service strategies and initiatives to enhance overall customer satisfaction. - Implement best practices to improve efficiency and effectiveness. - Provide training and development opportunities for customer service staff. - Ensure that the team is well-versed in relevant policies and procedures. - Monitor and report on key performance metrics related to customer service, such as response times, customer satisfaction scores, and resolution rates. - Take corrective actions as necessary to meet or exceed performance targets. - Ensure compliance with all relevant regulations and standards. - Conduct quality assurance assessments to maintain service quality. Qualifications: - Proven experience in customer service management. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Analytical and problem-solving skills. - Knowledge of relevant software and technology used in customer service operations. - Commitment to delivering exceptional customer service.
Job Description: We are currently seeking a highly qualified and motivated individual for the position of Customer Service Manager in our company specializing in passenger land transport. The successful candidate will play a pivotal role in planning, organizing, and coordinating resources to ensure efficient handling of responses, complaints, and additional requirements from purchasers and users of our services. Moreover, the Customer Service Manager will be responsible for supervising and leading customer service occupations within the organization. Main Requirements: Experience and Qualifications: · Proven experience in customer service management, preferably in the passenger land transport sector. · Varied academic qualifications and/or relevant experience will be considered. · Specialist qualifications may be required based on specific sector demands. Key Responsibilities: · Develop and implement effective policies and procedures to address customer requirements and efficiently manage complaints. · Coordinate and control the activities of the customer services departments to ensure a seamless and customer-centric experience. · Engage in discussions with other managers to analyse customer responses and contribute to continuous improvement of products or services. · Plan and coordinate the operations of help and advisory services to provide comprehensive support for customers and users. Additional Requirements: · Communication Skills: Exceptional verbal and written communication skills are essential to effectively interact with customers, internal teams, and management. · Strong analytical skills to identify patterns in customer feedback and propose strategic improvements. · Proven ability to lead and motivate a team of customer service professionals, fostering a positive and productive work environment. · The capacity to adapt to evolving customer needs and industry trends, ensuring our services remain competitive and customer focused. · The capacity to address challenges, resolving issues, and implementing solutions to enhance overall customer satisfaction. · Familiarity with relevant customer service software and systems for efficient tracking, reporting, and resolution of customer inquiries.
Location: Woolwich, East London, UK Salary: Basic £28k to £35k, up to £45K with OTE Company Overview: Boost Inc is a dynamic and multi-award-winning retail tech company dedicated to delivering innovative and cutting-edge unattended retail solutions to our customers. With a focus on unrivalled user experience and excellent customer service, we strive to revolutionise the vending industry landscape through our commitment to excellence, creativity, and fun technology. Position Overview: We are seeking a highly motivated and enthusiastic Graduate Sales Executive to join our growing team. This role presents an exciting opportunity for a recent graduate to kick-start their career in sales within the technology sector. As a Graduate Sales Executive, you will be responsible for driving revenue growth through prospecting, cultivating relationships, and helping generate sales pipeline with new and existing clients. Working closely with the International Head of Sales, our Sales Managers and our Sales Executives, you will play a key role in helping us win and manage new business; ensuring that new leads are qualified and followed up, and that the administrative aspects of our sales cycle is managed brilliantly. Key Responsibilities: - Process Management: ensuring our sales operation functions effectively, including managing inbounds for the UK and European businesses, as well as supporting on contract administration and other account management tasks. - Sales Administration: Preparing customer quotes, client invoicing, overseeing back-office sales support functions, including making recommendations for improvement. - Lead Generation: Generate leads through various channels such as cold calling, email campaigns, networking events, and social media. - Client Engagement: Build and maintain strong relationships with prospective clients through effective communication and account management. - Prospecting: Identify and research potential clients within the designated market segment. - Pipeline Management: Manage sales pipeline efficiently, tracking leads and opportunities through CRM software. - Solution Selling: Act as the front line for all inbound enquiries. You will understand the clients’ needs and actively work with the Sales Managers and Account Managers to effectively build a suitable proposition of our products/services. - Market Analysis: Stay updated on industry trends, market developments, and competitor activities to identify new business opportunities. - Collaboration: Work closely with the sales team and other departments to ensure a seamless sales cycle and alignment of departments to deliver sales orders. This will include organising product demonstrations and organising meetings with agendas for the Sales management team to attend and ensure follow up actions are adhered to. Qualifications: • Bachelor's degree in any field. • Excellent communication and interpersonal skills. • Self-organised with the ability to run multiple projects at once. • Goal-oriented with a drive to succeed in a sales environment. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office suite and CRM software. • Self-motivated learner, able to learn quickly in a fast-paced environment. • Prior experience in sales or customer service is advantageous but not essential. We are more interested in your attitude and experience than your academic profile, and welcome applicants from a wide range of backgrounds. Benefits: • Competitive salary with commission/bonus structure. • Comprehensive training and development programs. • Opportunities for career advancement and progression. • Private health insurance subject to successful completion of probation (6 months) • Dynamic and supportive work environment with a focus on work-life balance. • Free fruit, snacks and discounted in-office healthy meals (and some less healthy ones!) • Exceptional learning opportunities. You will be part of a fast-growing scale-up with a dynamic team, with the opportunity to learn from a highly talented group of people. • The opportunity to travel internationally on a regular basis. • On-site parking Application Process: If you are a proactive and ambitious individual looking to launch your career in sales, we invite you to apply for the Graduate Sales Executive position at Boost Inc. Please submit your CV and a cover letter outlining your qualifications and why you are interested in joining our team. We look forward to hearing from you!
One Avenue Group is a boutique, luxury serviced office company that are based in numerous iconic locations in London. We pride ourselves in being the very best in offering a high level of service & hospitality. We’re looking for career-focused individuals to support our expansion and growth whilst we provide experience, knowledge and training throughout all aspects of the operation in order for you to take on a team leader role at the end of the programme and ultimately enable you to carve out your own personal career aspirations. Responsibilities for Client Experience Assistant: As a Client Experience Assistant your main objective is to deliver One Avenue’s award-winning, world class service to our clients, being an extension of their business. You Will Work Alongside a Growing Team Of Other Client Experience Assistants, While Reporting To The Assistant Centre Manager. Some Of Your Key Responsibilities Will Include: Assisting with administrative requests – with our operations department being an extension of our client’s businesses, it is important we deal with client requests in a timely and professional manner, while adding a personal touch Client move in and outs – with a growing collection, we have a high demand for our office spaces. Our front of house team works to assist with client move in and outs. This includes, design, IT, facilities and onboarding services, where full training will be provided Designing of office spaces – as a luxury brand, we provide a bespoke office design service, you will be given design projects, allowing you to develop your interior design skills Organising client events – part of our concierge service is hosting client events, which you and your front of house colleagues are given autonomy to organise, creating a luxurious experience for our clients Upholding building standards – conducting regular building checks, ensuring the space is exceptional at all times, allowing clients to work in a space for success Requirements: You will ideally be someone that has: The will to learn and develop their skills in customer service and high-end hospitality The ability to communicate to our clients with etiquette and politeness An ability to sell your own ideas, encapsulate ideas of others and take them from conception to execution Ideally (but not necessarily) some experience of a fast-paced, high standards driven environment Strong team player capabilities with an ability to work well in a productive team environment An energy and enthusiasm to learn and develop yourself and build your career An ability to demonstrate flexibility and operate in a changeable environment MS Office skills, including Word, Excel and PowerPoint
Coq D'Argent is an oasis of tranquillity high above the heart of The City, withCoq D'Argent is an oasis of tranquillity high above the heart of The City, with sun trap terraces in the summer. The award-winning cuisine is just as impressive as those views and the classic French menu is overseen by Executive Head Chef – Damien Rigollet who has been with us since 2005. This destination restaurant is extremely popular with city workers, for long weekend lunches and foodies alike. We are currently looking for a dynamic receptionist who can confidently engage with our customers to create a unique, inviting guest experience. You will have a bright personality and be willing to deliver an outstanding service. As an ideal candidate, you will have a real pride and passion for what you do, with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues. We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include: Top rate industry leading pay Wagestream employer- Employees can access 40% of wages before payday 40% discount in all our venues worldwide all day, every day Feeling a bit hungry on shift, we ensure you receive free tasty, healthy meals Enjoy 28 days paid holiday a year, which will increase up to a month of holiday with length of service LifeWorks offers- Receive exclusive monthly discounts just for D&D employees, including cashback options at retailers Employee Assistance Programme (EAP)- Unlimited access to a confidential wellbeing programme with a 24/7 helpline WeCare – A solution designed to support your mental, physical, social and financial wellbeing Employee of the Month Scheme Long Service awards D&D Connect- Access to our award winning training platform, to grow and develop new skills Want to volunteer for a cause? We’ll pay full day wage for you to give back Refer a friend scheme- We offer our employees paid bonuses to a ‘refer a friend’
Coq D'Argent is an oasis of tranquillity high above the heart of The City, with sun trap terraces in the summer. The award-winning cuisine is just as impressive as those views and the classic French menu is overseen by Executive Head Chef – Damien Rigollet who has been with us since 2005. This destination restaurant is extremely popular with city workers, for long weekend lunches and foodies alike. We are currently looking for a great Floor Manager who can confidently engage with our customers to create a unique, inviting guest experience. You will have a bright personality and be willing to deliver an outstanding service. As an ideal candidate, you will have a real pride and passion for what you do, with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues. We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include: Top rate industry leading pay Wagestream employer- Employees can access 40% of wages before payday 40% discount in all our venues worldwide all day, every day Feeling a bit hungry on shift, we ensure you receive free tasty, healthy meals Enjoy 28 days paid holiday a year, which will increase up to a month of holiday with length of service LifeWorks offers- Receive exclusive monthly discounts just for D&D employees, including cashback options at retailers Employee Assistance Programme (EAP)- Unlimited access to a confidential wellbeing programme with a 24/7 helpline WeCare – A solution designed to support your mental, physical, social and financial wellbeing Employee of the Month Scheme Long Service awards D&D Connect- Access to our award winning training platform, to grow and develop new skills Want to volunteer for a cause? We’ll pay full day wage for you to give back Refer a friend scheme- We offer our employees paid bonuses to a ‘refer a friend’
Coq D'Argent is an oasis of tranquillity high above the heart of The City, with sun trap terraces in the summer. The award-winning cuisine is just as impressive as those views and the classic French menu is overseen by Executive Head Chef – Damien Rigollet who has been with us since 2005. This destination restaurant is extremely popular with city workers, for long weekend lunches and foodies alike. We are currently looking for a fantastic Sommelier who can confidently engage with our customers to create a unique, inviting guest experience. You will have a bright personality and be willing to deliver an outstanding service. As an ideal candidate, you will have a real pride and passion for what you do, with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues. We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include: Top rate industry leading pay Wagestream employer- Employees can access 40% of wages before payday 40% discount in all our venues worldwide all day, every day Feeling a bit hungry on shift, we ensure you receive free tasty, healthy meals Enjoy 28 days paid holiday a year, which will increase up to a month of holiday with length of service LifeWorks offers- Receive exclusive monthly discounts just for D&D employees, including cashback options at retailers Employee Assistance Programme (EAP)- Unlimited access to a confidential wellbeing programme with a 24/7 helpline WeCare – A solution designed to support your mental, physical, social and financial wellbeing Employee of the Month Scheme Long Service awards D&D Connect- Access to our award winning training platform, to grow and develop new skills Want to volunteer for a cause? We’ll pay full day wage for you to give back Refer a friend scheme- We offer our employees paid bonuses to a ‘refer a friend’
About Us: We are a vibrant and bustling restaurant looking for a skilled and passionate chef to join our team. we pride ourselves on delivering exceptional dining experiences to our customers. Responsibilities: - Prepare and cook delicious dishes according to our menu and recipes, ensuring high-quality standards are consistently met - Collaborate with kitchen staff to maintain a clean, organized, and efficient workspace - Monitor food inventory levels and place orders as needed to ensure freshness and availability - Adhere to all food safety and sanitation regulations to ensure a safe and hygienic kitchen environment - Contribute creative ideas for menu development and special dishes to keep our offerings exciting and innovative Requirements: - Proven experience as a chef in a similar culinary environment, with a passion for delivering exceptional food experiences - Strong knowledge of culinary techniques, ingredients, and flavor profiles, with the ability to execute recipes with precision and creativity - Excellent time management and organizational skills, with the ability to work efficiently in a fast-paced kitchen environment - Ability to communicate effectively and collaborate with team members to achieve common goals - Flexibility to work evenings, weekends, and holidays as needed Benefits: - Competitive salary based on experience - Opportunities for growth and advancement within our expanding restaurant group - Employee discounts on food and beverages - Positive and supportive work environment with a dynamic team If you're a talented chef with a passion for creating memorable dining experiences, we want to hear from you! Apply now with your resume and cover letter detailing why you're the perfect fit for our team.
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Coq D'Argent is an oasis of tranquillity high above the heart of The City,Coq D'Argent is an oasis of tranquillity high above the heart of The City, with sun trap terraces in the summer. The award-winning cuisine is just as impressive as those views and the classic French menu is overseen by Executive Head Chef – Damien Rigollet who has been with us since 2005. This destination restaurant is extremely popular with city workers, for long weekend lunches and foodies alike. We are currently looking for a fantastic Waiter/Waitress who can confidently engage with our customers to create a unique, inviting guest experience. You will have a bright personality and be willing to deliver an outstanding service. As an ideal candidate, you will have a real pride and passion for what you do, with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues. We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include: Top rate industry leading pay Wagestream employer- Employees can access 40% of wages before payday 40% discount in all our venues worldwide all day, every day Feeling a bit hungry on shift, we ensure you receive free tasty, healthy meals Enjoy 28 days paid holiday a year, which will increase up to a month of holiday with length of service LifeWorks offers- Receive exclusive monthly discounts just for D&D employees, including cashback options at retailers Employee Assistance Programme (EAP)- Unlimited access to a confidential wellbeing programme with a 24/7 helpline WeCare – A solution designed to support your mental, physical, social and financial wellbeing Employee of the Month Scheme Long Service awards D&D Connect- Access to our award winning training platform, to grow and develop new skills Want to volunteer for a cause? We’ll pay full day wage for you to give back Refer a friend scheme- We offer our employees paid bonuses to a ‘refer a friend’
Have you considered a career in tech sales? We started Entr Tech to improve Diversity across the Tech industry. We have broken traditional hiring structures by making a career in Tech accessible to ALL, regardless of gender, ethnicity, sexual preferences or educational and industry experience. We have created an Online Training platform- The Entr Tech Academy. Which teaches you the fundamentals of the Tech industry, the role itself, and the skillsets needed to forge a successful career in the Tech sector. Upon successful competition of our 6-week Tech Sales Academy, you will be given a professional qualification as well as interview and career support to help you land a job in the industry, alongside a dedicated Mentor. The course is open to applications from career switchers and recent graduates alike. Our Academy is structured to provide the following: - 1-1 training with industry experts. - Micro-learning group sessions with your peers. - Practical Upskill sessions alongside supplementary coursework. - Access to a network of world-leading technology firms. - Minimum starting salary of £30,000 on successful placement alongside a commission structure that would be starting at a minimum of £15K. - Ongoing mentorship from a dedicated mentor. Responsibilities - Research new markets, build pipelines of potential leads, identify points of contact within target companies and reach out to prospective clients via outbound calls, emails, and social media - Nurture relationships with prospective customers by identifying business objectives and pain points that the service can deliver solutions to; eventually delivering qualified appointments to Account Executives - Meet ongoing targets set for product adoption results and for result-oriented activities - Act as the face of the brand in the social media landscape: an expert on our brand - Drive top-of-the-funnel lead generation for sales head - Update and manage all sales activities, opportunities, and account information in CRM - Consistently achieve monthly quota of qualified opportunities Qualifications - No previous industry experience is required – we will train you. - No degree or college qualification required – we will train you. All we ask is that you are organised, curious, coachable, open minded, brave and confident – we will train you on the skillsets required to be successful. Location - UK & EMEA based but depending on your circumstances and desire, Hybrid & Remote roles exist where you can be based to your preference. Job Type: Full-time Salary: £30,000.00-£60,000.00 per year Benefits: - Company pension - Employee discount - On-site parking Schedule: - Monday to Friday Supplemental pay types: - Commission pay - Quarterly bonus Education: - A-Level or equivalent (preferred) Experience: - Retail sales: 1 year (preferred) - Customer service: 1 year (preferred) Work Location: Hybrid remote in London
Are you a dynamic individual with a passion for the outdoors, eager to expand your industry experience and expertise in the realm of social media marketing? Boutique Camping is seeking an enthusiastic individual to join the fun & thrills during the busy Summer period, a timeframe where adventures are in full swing and no two days are the same. About Us: Boutique Camping stands as the foremost camping supplier in the UK, celebrated worldwide for crafting innovative designs in luxurious outdoor gear, from glamping tents to wood-burning stoves. With a dedicated team, we strive to maintain a service, online presence, and brand that mirror the premium quality of our products. Our clientele spans diverse groups, including festival attendees, families, adventurers, as well as B2B partners like campsites and event rental companies. Role Overview: As a Social Media Assistant, you'll dive headfirst into the exciting world of digital marketing, working alongside our dynamic team to elevate our brand presence across various social media platforms, Tik Tok & Instagram being top priority. You'll collaborate closely with our Marketing Manager and Multimedia Creative both in the office and at shoots and events, assisting in executing curated tasks while also spearheading your own innovative ideas & campaigns. While primarily focused on social media management, your role will also encompass graphic design, video editing, copywriting, community management, content creation, and social media customer service. What We're Seeking: Passionate Go-Getter: We're on the lookout for someone brimming with enthusiasm and creativity, ready to seize every opportunity to make a splash in the digital landscape. Love for the Outdoors: An avid camper at heart, you'll infuse your passion for outdoor adventures into our social media content, inspiring our audience to embrace the beauty of nature and all things glamping. Career-Driven: Are you eager to carve out a career path in social media, marketing, or digital creativity? This role is the perfect springboard for ambitious individuals looking to make their mark in the industry. Social Media Guru: From crafting engaging posts to engaging with the community, you'll leverage your firsthand experience in social media to captivate our audience and drive brand exposure. Creative Visionary: Innovation is key! We encourage you to explore new trends, experiment with features, and unleash your creativity to deliver captivating content that sets us apart. Embrace Creative Freedom: Joining our close-knit team offers you the opportunity to express yourself creatively. We seek a candidate who is confident and proactive during shoots and post-production tasks, willing to contribute voiceovers and make occasional appearances. Keen Eye for Detail: From assisting with graphic design elements to planning social media feed layout, the ideal candidate must possess a discerning eye for online visual representation and be adept at maintaining, and ideally enhancing, Boutique Camping's adventure-lead branding standards. Responsibilities: Assist in managing and curating content across various social media platforms, this includes planning, copywriting, and scheduling. Monitor social media channels, engage with followers, and respond to inquiries. Generate fresh, compelling ideas to enhance our brand presence and audience engagement. Create aesthetically lead short videos for Tik Tok, Instagram Reels, Youtube Shorts and Pinterest. Stay abreast of industry trends and platform updates to optimise our social media strategy. Create and post compelling B.T.S content at photoshoots. Assisting with marketing and ecommerce tasks such as blogs and newsletters. Engage with UGC, online groups, conversations and users who are seeking or providing camping or tent advice. Qualifications and/or Experience: Recently graduated from a relevant degree program (Marketing, Communications, Digital Media, etc.) OR a medium-to-high level of work experience in these fields. Previous industry experience in social media management or digital marketing. Strong communication skills and a keen eye for detail. Proficiency in social media analytics tools (e.g., Facebook Insights) is a plus. Ability to work independently and collaborate effectively within a team. Proficient using Canva (or preferred software programmes) to create posts with graphic design elements, short video content and social media reports. Experience using Tik Tok for business. Perks: Gain hands-on experience in a dynamic, supportive and relaxed environment. Flexibility to explore your own creative ideas and initiatives. Exciting off-site experiences joining the team for photoshoots & road trips. Access to (the coolest!) camping kit for your weekend trips or festivals! Work from home 3 days a week. (Training may entail more office days to begin with). Free lunch (usually a cheeky Nando’s!) on Thursdays. Ready to Embark on your Boutique Camping adventure? If you're ready to unleash your creativity, connect with fellow outdoor enthusiasts, and leave your mark on the digital landscape, we want to hear from you! Submit your resume and a brief cover letter outlining why you're the perfect fit for this role. Join us at Boutique Camping and let's inspire unforgettable adventures together!
Temp Field Sales Executive/Account Manager B2B 2 Positions Available Location: Field Based Role Industry: World/Ethnic Food Brand Salary: £12 - £15 Per Hour PLUS 20% BONUS Hours: Flexitime/Weekly Contract/Field Based Interested in nurturing connections and boosting sales? Do you thrive in a dynamic, fast-paced environment? We're looking for an enthusiastic Field Sales Executive to become part of our team. What We Offer You: • Immediate responsibilities from day one, with full-time sales management of your own territory. • A fixed pay PLUS 20% Bonus when targets are met • We're looking for experienced professionals who can hit the ground running from day one. Therefore, training is not provided, but continuous basic coaching and mentoring is provided, to help you understand the target market, and the products we offer. • A dynamic and respectful work environment where every individual is valued. The Role: In the capacity of a Field Sales Executive, you hold a crucial role in propelling sales and broadening our market footprint. Key responsibilities include: • Engaging in negotiations with major retail, distributors and wholesale clients to optimise shelf allocation and enhance visibility. • Organising and spearheading sampling sessions at various events and customer stores to engage with customers. • Attaining mastery of your designated territory to pinpoint prime market avenues and avenues for expansion. • Cultivating and overseeing relationships with clients and field sales units to optimise outreach. • Delivering compelling and effective training to trade partners as an expert in the industry. We are looking for someone who is: • Able to drive excitement, manage themselves effectively, and build strong relationships across diverse channels. • Attentive, outgoing, and with the ability to instantly build rapport • Previous experience in food environment and sales or telesales • Target driven with a sense of ownership and pride in performance and its impact on the success of the company • Numerate, and able to use Excel and Word • Strong communications skills, both written and oral • Holder of a valid UK driver's license is preferred but not essential • Knowledge Any of these language skills is a bonus but not essential: Hindi / Urdu / Greek / Hausa / Akan / Italian / German. But the English language is required. • An excellent driven self-starter with ability to get things done • Team player, service orientated, supportive and innovative Description/Job Purpose: • Create your own sales opportunities through door to door sales and scheduled store visits • To attend all pre-qualified and pre-booked New Business appointments assigned to you in your diary • Sell our company’s products to retail stores such as supermarkets, high street stores, and large distributors/wholesalers in the UK and abroad • Increasing brand awareness in developing markets/geographical areas • Market research Key Accountabilities • Cold calling on potential customers, occasional appointment setting and store visits as appropriate • Courtesy calling on existing customers – increasing spend through awareness of product range • Updating the CRM system with appropriate notes and actions • Using the CRM system to log activities and set reminders to follow up • Recognising, understanding, planning and executing appropriate actions in reaction to changes in customer behaviour or order patterns • Developing strong customer relationships so the company is seen as a key partner • Being aware of competitor, market and trends and activity within the territory. Report this and take appropriate action. • Providing timely, informative reports as required • Negotiating/modifying customer terms/pricing within set limits Key Performance Indicators for the role: • Increase in average orders per day across defined market areas • Increase in average lines ordered per account • Increase in number of accounts ordering each month • Number of new accounts opened per month/quarter etc. • Average of 2-6 stores visits or contacts per day, with 1-3 quality new orders and accounts opened per day This is a contract, and may be renewed weekly. You will be working a minimum 16hrs per week. 4 days per week (4 hrs per day). Must have own phone + computer with access to fast internet. You'll also be provided with access to our digital telephone and switchboard. All candidates start with a remote 2-hour training trial, min. Benefits: Flexitime (to be arranged) Field Based Role If the role of Field Sales Executive/Account Manager sounds like the role for you, please get in touch with us as we’d love to hear from you. Please include your CV. Candidates with previous experience or job titles, including; Telesales Executive, Telemarketing Executive, Sales Executive, Telesales Advisor, Account Manager, Telemarketer, Business Development Manager, Business Development Executive may also be considered. About the Company As a small but prominent lifestyle company, we pride ourselves on diversifying experiences with a recent addition to our portfolio—an innovative food brand rooted in London. Our latest venture introduces a unique culinary journey, celebrating the rich flavours of Africa, India, South America, the Middle East, and the Caribbean. Embracing luxury and authenticity, our brand promises a small yet extraordinary exploration of world foods, inviting individuals to savour every bite of this unparalleled food adventure.
Telesales Executives B2B (Remote) Weekly Contract 3 Positions Available Location: Remote Industry: World/Ethnic Food Brand Salary: £11 Per Hour Hours: Flexitime/Weekly Contract/Work from home We are looking for someone who is: • Attentive, outgoing, and with the ability to instantly build rapport • Previous experience in food environment and sales/telesales • Down-to-earth; our customers want to buy from a company they can trust. Understandably, they don’t want to hear corporate jargon • Target driven with a sense of ownership and pride in performance and its impact on the success of the company • Numerate, and able to use Excel and Word • Consultative sales approach with good negotiating skills • At ease talking to new people • Strong communications skills, both written and oral • Knowledge Any of these language skills is a bonus but not essential: Hindi / Urdu / Greek / Hausa / Akan / Italian. But the English language is required. • An excellent driven self-starter with ability to get things done • Team player, service orientated, supportive and innovative Description/Job Purpose: • To attend all pre-qualified and pre-booked New Business appointments assigned to you in your diary. • Selling our company’s products to retail stores such as supermarkets, high street stores, and large distributors/wholesalers in the UK and abroad. • Creating your own sales opportunities • Increasing brand awareness in developing markets/geographical areas • Market research Key Accountabilities • Cold calling on potential customers, occasional appointment setting for Territory Managers or opening new accounts as appropriate • Courtesy calling on existing customers – increasing spend through awareness of product range • Updating the CRM system with appropriate notes and actions • Using the CRM system to log activities and set reminders to follow up • Recognising, understanding, planning and executing appropriate actions in reaction to changes in customer behaviour or order patterns • Developing strong customer relationships so the company is seen as a key partner • Being aware of competitor, market and trends and activity within the territory. Report this and take appropriate action. • Providing timely, informative reports as required • Negotiating/modifying customer terms/pricing within set limits Key Performance Indicators for the role: • Increase in average orders per day across defined market areas • Increase in average lines ordered per account • Increase in number of accounts ordering each month • Number of new accounts opened per month/quarter etc. • Average of 4-5 calls per hour, with 3-6 quality calls per day This is a contract, and may be renewed weekly. You will be working a minimum 10hrs per week. 5 days per week (2 hrs per day). Most of your time will be spent prospecting new clients in order sell our unique luxury/gourmet world/ethnic foods to them. Must have own phone + computer with access to fast internet. You'll also be provided with access to our digital (online) telephone and switchboard. All candidates start with a 2-hour training trial. Benefits: - Flexitime (to be arranged) - Work from home If the role of Remote Telesales Executive sounds like the role for you, please get in touch with us as we’d love to hear from you. Please include a CV. Candidates with previous experience or job titles, including; Telesales Executive, Telemarketing Executive, Sales Executive, Telesales Advisor, Account Manager, Telemarketer, Business Development Manager, Business Development Executive may also be considered. About the Company As a small but prominent lifestyle company, we pride ourselves on diversifying experiences with a recent addition to our portfolio—an innovative food brand rooted in London. Our latest venture introduces a unique culinary journey, celebrating the rich flavours of Africa, India, South America, the Middle East, and the Caribbean. Embracing luxury and authenticity, our brand promises a small yet extraordinary exploration of world foods, inviting individuals to savour every bite of this unparalleled food adventure.
Job Description • Follow daily instructions from higher management to create task list • Documents filling and record keeping of day-to-day activities • Liaising with Company Directors and other management executives to fulfil daily office tasks • Assist with the identification and implementation of process improvements for the team. • You will carry out other duties as assigned. • Receive project calls in a prompt and effective manner. • Take telephone calls, response to the email and report to the management as required • Keep tracks of all calls and queries received and response appropriately • undertakes reception responsibilities by greeting visitors and arranging refreshments; • ensures office supplies such as stationery and equipment are maintained. • Take customer feedback and report to management • Plan company diary and manage all appointments • Set reminders for meetings and send reminder emails to all staff regarding their upcoming appointments • Help management with admin tasks JOB DESCRIPTION OFFICE MANAGER/4161: Duties Include: • Oversee and manage daily office operations, ensuring all tasks are completed efficiently and effectively. • Manage the office budget and procurement of supplies, equipment, and services. • Organize, manage and delegate tasks of scheduling meetings, appointments, and travel arrangements. • Ensure that all employees are following company regulations • Develop and implement office policies and procedures to ensure smooth and efficient operation. • Manage and maintain office equipment, ensuring it is in good working order and that repairs and maintenance are scheduled as required. • Oversee the recruitment and onboarding of new employees, ensuring that they are appropriately trained, and their paperwork is completed accurately. • Coordinate with the IT department to ensure office hardware and software are correctly functioning. • Manage and maintain relationships with vendors and service providers, ensuring they provide quality company services. • Coordinate clients request with management to ensure timely response to the clients. • Identifying and raising any findings from weekly office inspections, escalating as necessary • Provide comprehensive administrative support and assigning duties to the employees • Ensure that Health and Safety and other statutory requirements are adhered to • Regular meetings with managing agents to ensure all compliance documentation is filed and systems are updated • Develop and maintain successful relationships with clients, 3rd party contractors and suppliers
Job Description: • Oversee all aspects of Route Catering's operations, including corporate, event, and wedding catering, to ensure high quality and customer satisfaction. • Develop strategies to enhance service excellence, innovate menus, and improve operational efficiency across catering services. • Ensure health and safety regulations are followed in catering operations, maintaining a safe environment for staff and clients. • Collaborate with the graphic designer to create marketing materials and menus that align with Route Catering's brand and culinary offerings. • Work with the events organiser to plan and execute seamless catering operations for various events, ensuring logistical and culinary success. • Coordinate with the delivery office manager for efficient logistics of catering delivery, focusing on accuracy, presentation, and timeliness. • Assist the sales executive in developing bespoke catering packages and participate in client meetings to ensure customisation and quality assurance. • Support menu innovation and concept development with product development staff, using client feedback and market trends to keep offerings competitive. Skills: • Proven experience in catering and hospitality management. • Excellent leadership and team management skills, capable of motivating staff to achieve high standards of service. • Exceptional organisational and multitasking abilities to oversee multiple catering projects simultaneously. • Superior customer service skills, with the ability to manage client expectations and deliver tailored catering solutions. • Effective communication and collaboration skills to work closely with other team members and external partners. • Creative thinking and problem-solving abilities to address challenges and innovate catering services. • Knowledge of health and safety regulations relevant to the catering industry. • Flexibility and adaptability to meet the dynamic demands of the catering and events
We are looking for a highly organised personal assistant to perform administrative duties for senior management. Reasons why we need new employees: - To share their experience; - To answer phone calls and manage correspondence; - To teach the skills and experience of our team; - To schedule appointments, organise events and send reminders; - To schedule meetings and take notes; - To report to Studio management and perform secretarial and administrative duties; - To type, format and edit reports, documents and presentations; - To enter data, maintain databases and keep records; - To copy, scan and fax documents, as well as take notes; - To prepare the facility for scheduled events and arrange refreshments; - To order all equipment; - To observe best practices and etiquette; - To remind the Director of important tasks and deadlines; - To liaise with staff, suppliers and clients; - To collate and fill expenses; - Miscellaneous tasks to support the director, which will vary according to the sector and to the director's remit, eg completing some corporate reporting ( to ensure that the business is being run properly and complying with legislation and regulations) or conducting research; - To promote our company's services to the public market. By leveraging their expertise, they will help increase brand awareness and drive customer engagement; - To identify target audiences and create effective campaigns tailored to their preferences; - Multilingual Skills: Fluency in English, Russian, and Korean is highly desirable for this role. This will allow the PA to effectively communicate with our diverse customer base, including Russian-speaking customers and Koreans; - Politeness and Education: It is important for the candidate to have excellent interpersonal skills and maintain a polite and professional demeanour. Their high level of education will contribute to their ability to effectively communicate and engage with customers. We are looking for a highly organised personal assistant to perform personalised administrative duties for senior management. In this role, the Personal assistant is responsible for scheduling meetings, taking notes, and handling correspondence on behalf of managers. To ensure success as a personal assistant, he should exhibit excellent organisational skills and demonstrable experience in a secretarial role. Accomplished personal assistants are intuitive to the needs of the managers and work autonomously to provide customised administrative support. He should provide senior managers with day-to-day administrative support and provides assistance to individuals so that they can fulfil their daily business or personal responsibilities. PA duties include answering phone calls and managing correspondence, scheduling appointments and managing personal calendars. PA may also be required to organise events. The role of a PA is to free an executive’s time from administrative duties so that they can spend maximum time on strategic tasks. Skills, experience and qualifications required: - Discretion and trustworthiness: PA will often be a party to confidential information; - Excellent attention to detail; - Excellent oral and written communication skills; - Excellent organisation and people management skills; - Working knowledge of standard word processing spreadsheet and other productivity software tools; - Organisational skills and the ability to multitask, highly organised; - The ability to be proactive and take the initiative; - Flexibility and adaptability; - Tact and diplomacy; - Work as part of a team to leverage successful outcomes for our customers and our organisation; - Knowledge of standard software packages and the ability to learn company-specific software; - Excellent research skills (Market research practices and techniques); - Highly creative in presentation within business opportunities; - Advanced skills on MS office packages inc. Excel, Word and Outlook; - An interest in working with people; - Copywriting skills, preferably within corporate PR; - High level of personal motivation; - Must reside within a commutable distance; - Ability to communicate at a senior level; - Experience analysing data; - Budget and cost analysis experience; - Knowledge of social media platforms. The candidate: We would like to formally invite a Personal Assistant to join our Label Tattoo studio. As a sponsor will certify their maintenance during the stay and will pay a salary of £28,000 per annum. We will help find accommodation in London, and also help with travel arrangements from the airport should this be required. The dates/times will need to be confirmed but I suggest 29th March 2024. Job Type: Full-time Salary: £28,000.00 per year Benefits: - Company pension - On-site parking Schedule: - 8 hour shift Education: - GCSE or equivalent (required) Experience: - Management: 1 year (required) Location: - Unit B, York House, Avonmore Place, London, UK, W14 8RL (required) Work Location: In person
Sales Excecutive Are you a results-oriented individual with a passion for sales and a drive to succeed? We are seeking a talented Sales Executive to join our team and help us achieve our ambitious growth targets. If you thrive in a fast-paced environment, enjoy building relationships, and possess excellent communication skills, this could be the perfect opportunity for you. Duties: · Develop and implement effective sales strategies to drive revenue growth and meet sales targets. · Identify and pursue new business opportunities through networking, cold calling, and other lead-generation techniques. · Build and maintain strong, long-lasting customer relationships through regular communication and exceptional service. · Conduct product demonstrations and presentations to prospective clients, showcasing the value and benefits of our products/services. · Negotiate contracts and terms with clients to ensure mutually beneficial agreements. · Stay informed about industry trends, market developments, and competitors' activities to identify potential opportunities and threats. · Collaborate with internal teams, including marketing, product development, and customer support, to ensure customer satisfaction and retention. Requirements: · Proven track record of success in sales, with a minimum of 2 years of experience in a similar role. · Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers. · Strong business acumen and a results-driven mindset, with a focus on achieving and exceeding targets. · Self-motivated and proactive, with the ability to work independently and as part of a team. · Bachelor's degree in Business Administration, Marketing, or related field preferred. · Proficiency in CRM software and other sales tools is a plus. · Willingness to travel as needed. Join our dynamic team and take your sales career to the next level! Apply now with your resume and cover letter outlining your relevant experience and why you're the perfect fit for this role. We look forward to hearing from you!
Job Type: progression driven self employed Job Description: Are you a motivated and results-driven individual with a passion for sales and an entrepreneurial spirit? If so, we have an exciting opportunity for you to join our team as a Self-Employed Salesman with a clear path to owning your own business through our comprehensive growth plan training. Responsibilities: 1. Sales Excellence: Develop and execute sales strategies to achieve targets and drive revenue growth. 2. Product Knowledge: Become an expert in our products or services to effectively communicate their value to potential clients. 3. Client Acquisition: Identify and reach out to prospective clients, building and nurturing relationships to convert leads into sales. 4. Customer Satisfaction: Ensure exceptional customer satisfaction by providing outstanding service and addressing customer needs. 5. Business Development: Collaborate with the team to identify new business opportunities and market trends. 6. Self-Management: Manage your schedule, priorities, and client interactions independently as a self-employed professional. 7. Training and Mentorship: Participate in our comprehensive growth plan training, designed to equip you with the skills and knowledge needed to run your own business. Qualifications: • Proven experience in sales or a related field (preferred). • Strong communication and interpersonal skills. • Self-motivated with the ability to work independently. • Entrepreneurial mindset and a desire to own and operate your own business. • Willingness to participate in our growth plan training program. Benefits:• Competitive commission-based compensation. • Access to ongoing training and mentorship. • Opportunity for rapid career advancement and business ownership. • Flexible work schedule and the freedom to manage your own business. This entry level sales role will allow you to work with some of the biggest and recognisable brands in the UK, while raising brand awareness and revenue on their behalf. As mentioned before no experience is needed for this career as they commend themselves on their career support and coaching. If you're ready to take the next step in your career and embark on a journey to own your own business, we invite you to apply for this exciting opportunity. Join us in reshaping the future of sales and entrepreneurship! Jedi sales is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us: Gru Co is a respected family-run glazing company with a rich history in providing high-quality glazing services. We pride ourselves on our commitment to excellence and our close-knit team atmosphere. As we continue to grow, we are looking to expand our team with a dedicated Sales/Business Development Executive who shares our passion for the glazing trade and our values of integrity, craftsmanship, and community. The Role: We are seeking a motivated Sales/Business Development Executive to join our team. This role is ideally for someone with a proven track record in sales and business development, preferably within the glazing or related industries. The successful candidate will play a key role in driving our business forward, identifying new opportunities, and building lasting relationships with clients. Key Responsibilities: - Develop and implement effective sales strategies to meet and exceed sales targets. - Identify and pursue new business opportunities in the glazing industry and related sectors. - Build and maintain strong, long-lasting customer relationships. - Understand customer needs and requirements to offer tailored solutions. - Collaborate with the team to enhance service offerings and customer satisfaction. - Represent the company at trade shows, events, and networking opportunities. Ideql Requirements: - Proven sales experience, with a track record of meeting or exceeding targets. - Strong understanding of the glazing industry or related fields. - Excellent communication, negotiation, and interpersonal skills. - Ability to work independently and as part of a small, close-knit team. - A passion for building and growing relationships with clients and partners. - Full driving license and/or willingness to travel as needed. We Offer: - A supportive and inclusive team environment. - Opportunities for professional growth and development. - The chance to be a key player in a growing family business. If you are driven, results-oriented, and ready to take your career to the next level with a reputable family-run company, we would love to hear from you. Join us and be part of our success story!
About Us: We are an innovative event management company committed to delivering exceptional experiences for our clients and attendees. As we prepare for our upcoming event on February 9th, we are seeking enthusiastic and reliable Event Staff to join our team and ensure the smooth operation of the event. Job Description: As an Event Staff member, you will play a vital role in the successful execution of our event. Your responsibilities will include a variety of tasks aimed at providing excellent customer service, maintaining event security, and ensuring the overall satisfaction of our guests. Key Responsibilities: Ticket Scanning: Efficiently scan tickets upon entry to the event, ensuring accuracy and validity. Customer Information: Collect and record customer information as required, maintaining confidentiality and professionalism at all times. Task Management: Assist with various tasks as assigned by event managers, including but not limited to setting up and dismantling event equipment, replenishing supplies, and directing guests. Monitoring Guests: Monitor the flow of guests entering and exiting the event, maintaining order and ensuring adherence to event guidelines. VIP Guest Services: Provide personalized assistance and hospitality to VIP guests, ensuring they receive the highest level of service and attention. Customer Assistance: Address guest inquiries, provide information about the event, and resolve any issues or concerns in a courteous and efficient manner. Collaboration: Work collaboratively with other event staff members and team leaders to ensure seamless coordination and execution of event logistics. Requirements: Excellent communication and interpersonal skills. Strong attention to detail and accuracy. Ability to work efficiently under pressure and in a fast-paced environment. Reliable and punctual with a professional demeanor. Previous experience in event management or customer service is preferred but not required. Benefits: Competitive hourly rate of £12 per hour. Opportunity to gain valuable experience in event management and hospitality. Work alongside a dynamic and supportive team in a vibrant event environment.
One Avenue Group is a boutique, luxury serviced office company that are based in numerous iconic locations in London. We pride ourselves in being the very best in offering a high level of service & hospitality. We’re looking for career-focused people to support our expansion and growth whilst we provide experience, knowledge and training throughout all aspects of the operation in order for you to take on a team leader role at the end of the programme and ultimately enable you to carve out your own personal career aspirations. This is an exciting opportunity for you to join a growing dynamic, 5* boutique serviced office company in the heart of London that does things differently. We want people that are looking to learn and make a mark where they can be supported, trained and gain career prospects within a company. If this is you, then read further. Responsibilities As a Client Experience Assistant your main objective is to deliver One Avenue’s award-winning, world class service to our clients, being an extension of their business. You will work alongside a growing team of other Client Experience Assistants, while reporting to the Assistant Centre Manager. Some of your key responsibilities will include: Assisting with administrative requests – with our operations department being an extension of our client’s businesses, it is important we deal with client requests in a timely and professional manner, while adding a personal touch Client move in and outs – with a growing collection, we have a high demand for our office spaces. Our front of house team works to assist with client move in and outs. This includes, design, IT, facilities and onboarding services, where full training will be provided Designing of office spaces – as a luxury brand, we provide a bespoke office design service, you will be given design projects, allowing you to develop your interior design skills Organising client events – part of our concierge service is hosting client events, which you and your front of house colleagues are given autonomy to organise, creating a luxurious experience for our clients Upholding building standards – conducting regular building checks, ensuring the space is exceptional at all times, allowing clients to work in a space for success · Requirements You will ideally be someone that has: The will to learn and develop their skills in customer service and high-end hospitality The ability to communicate to our clients with etiquette and politeness An ability to sell your own ideas, encapsulate ideas of others and take them from conception to execution Ideally (but not necessarily) some experience of a fast-paced, high standards driven environment Strong team player capabilities with an ability to work well in a productive team environment An energy and enthusiasm to learn and develop yourself and build your career An ability to demonstrate flexibility and operate in a changeable environment MS Office skills, including Word, Excel and PowerPoint A desire to be part of the supportive One Avenue family where you’ll be treated as an individual and nurtured to succeed in your career · Benefits As well as a competitive annual salary, you’ll get: Training and development opportunities with our extensive learning academy and the option to attend external courses Opportunity for advancement that aligns with your career aspirations 31 days paid holiday, including bank holidays Enrolled on our People’s Pension Scheme Regular team nights out to some of the most enviable & hippest places in London Cycle to work and park your bike at our secure premises Season Ticket Loan Discounts - ranging from bars, restaurants and other local establishments A fun activity-filled sports day in the summer An invitation to our famous Christmas event every year Access to 24/7 Employee Assistance Programme Refer a friend scheme from £500 to £1000 per referral Hours of work are only Monday to Friday, so that you can enjoy the weekends!