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  • Food Menu Development Coordinator – UK & Ireland
    Food Menu Development Coordinator – UK & Ireland
    14 hours ago
    £48000 yearly
    Full-time
    London

    Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy restaurants to life across Europe, the UK and beyond. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We're now looking for a Food Menu Development Coordinator to join our UK Food & Beverage team and help shape our seasonal food offer across the UK. Reporting to the F&B Manager UK, you will ensure our menus are aligned with Big Mamma's identity, operationally strong and delivered with consistency across all restaurants. THE ROLE You will coordinate the full menu development process, ensuring alignment with Big Mamma's artistic direction and operational excellence. You will: • Drive seasonal menu changes from development to rollout, including testing, structure, pricing and food cost control, • Ensure all menus respect Big Mamma's food identity, seasonality and B Corp commitments, • Coordinate with chefs, operations, purchasing and communications teams for smooth execution, • Monitor menu performance using key KPIs such as food cost, spend per head and margin contribution, • Analyse dish performance and guest feedback to support future menu decisions, • Conduct benchmarking and food trend research to inspire future offers, • Ensure accuracy of all menu data across systems (recipes, allergens, descriptions, pricing), • Support special projects including openings, festive menus and seasonal activations ABOUT YOU • experience in menu development, F&B coordination or hospitality operations, • Strong understanding of food cost, menu engineering and KPIs, • Highly organised with strong project management skills, • Analytical mindset with attention to detail, • Strong communication skills and ability to manage multiple stakeholders, • Passion for food, seasonality and restaurant culture, • Proactive, solution-driven and comfortable in a fast-paced environment, • Based in London office and travelling to the restaurants in the perimeter UK/Ireland WHAT BIG MAMMA OFFERS • Permanent, full-time position, • Salary: £48,000 per year, • 50% employee discount across all Big Mamma restaurants UK & Ireland, • Open Up. Free, confidential mental health and wellness support, • Wagestream. Access your wages between paydays, • Continuous training and real career growth opportunities BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

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  • Front of House Supervisor
    Front of House Supervisor
    5 days ago
    Full-time
    London

    FRONT OF HOUSE SUPERVISOR – LOCKE LONDON CANARY WHARF We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Delivery: Oversee a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Front Office Operations: Supervise the daily front of house operations during your shift, ensuring smooth check‑in, check‑out, and guest flow Monitor room availability, special requests, and VIP requirements, escalating where necessary Ensure accurate use of the PMS, payment processes, and guest profiles Work closely with Housekeeping and Maintenance teams to ensure rooms are ready, clean, and up to standard Follow operational SOPs and support the implementation of new procedures Team Support & Leadership: Lead and motivate the front of house team on shift, ensuring everyone is engaged and performing at their best Assist with training new employees and reinforcing brand service expectations Provide real‑time coaching to Front-of-House Assistants to improve service delivery and operational efficiency Support rota planning, shift briefings, and daily task allocation when required Financial & Rooms Performance: Encourage and support the upselling of room categories and hotel services Ensure accurate billing, cash handling, and financial controls at the Front Office desk Help the team meet daily revenue and KPI targets through confident and informed recommendations Systems, Technology & Compliance: Confidently use front of house systems (e.g.: PMS, POS, payment systems) and support team members with troubleshooting Ensure all data protection, health & safety, and security policies are followed Support the implementation of technology that enhances guest experience General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY A natural people-person, with good communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences Solid commercial awareness with a desire to maximise room revenue opportunities YOUR PROVEN TRACK Previous experience in a front of house team leader/supervisor role within a lifestyle, boutique, or design‑led hotel is preferred Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Adult Education Tutor
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    Adult Education Tutor
    19 hours ago
    £33500–£42000 yearly
    Full-time
    Cranbrook, Ilford

    The Adult Education Tutor will be responsible for delivering high-quality teaching, training, and educational support to adult learners from diverse backgrounds. The role involves planning and delivering engaging lessons, assessing learner progress, developing educational materials, and supporting learners in achieving their academic, professional, and personal development goals. Key Duties and Responsibilities 1. Plan, prepare, and deliver effective teaching sessions to adult learners in accordance with the academy's curriculum and learning objectives., 2. Assess learners' individual learning needs and develop tailored teaching strategies to support their progression and achievement., 3. Design, update, and maintain lesson plans, teaching materials, presentations, and assessment resources., 4. Monitor, assess, and record learner attendance, participation, progress, and achievement in accordance with internal procedures., 5. Provide constructive feedback, guidance, and academic support to learners to maximise learning outcomes., 6. Conduct initial assessments, diagnostic evaluations, and periodic reviews of learner performance., 7. Support learners with varying educational backgrounds, language abilities, and learning requirements., 8. Promote an inclusive learning environment that encourages participation, equality, diversity, and learner engagement., 9. Maintain accurate learner records and prepare progress reports as required by management and awarding bodies., 10. Ensure compliance with safeguarding, health and safety, data protection, and educational quality assurance requirements., 11. Participate in curriculum development and contribute to the continuous improvement of educational programmes., 12. Liaise with employers, external agencies, awarding organisations, and other stakeholders where required., 13. Attend staff meetings, training sessions, professional development activities, and quality assurance reviews., 14. Assist in student recruitment, induction programs, and learner support initiatives., 15. Keep up to date with developments in adult education, teaching methodologies, and relevant subject areas.

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  • Tutor
    Tutor
    19 hours ago
    £33500–£42000 yearly
    Full-time
    Cranbrook, Ilford

    The Adult Education Tutor will be responsible for delivering high-quality teaching, training, and educational support to adult learners from diverse backgrounds. The role involves planning and delivering engaging lessons, assessing learner progress, developing educational materials, and supporting learners in achieving their academic, professional, and personal development goals. Key Duties and Responsibilities 1. Plan, prepare, and deliver effective teaching sessions to adult learners in accordance with the academy's curriculum and learning objectives., 2. Assess learners' individual learning needs and develop tailored teaching strategies to support their progression and achievement., 3. Design, update, and maintain lesson plans, teaching materials, presentations, and assessment resources., 4. Monitor, assess, and record learner attendance, participation, progress, and achievement in accordance with internal procedures., 5. Provide constructive feedback, guidance, and academic support to learners to maximise learning outcomes., 6. Conduct initial assessments, diagnostic evaluations, and periodic reviews of learner performance., 7. Support learners with varying educational backgrounds, language abilities, and learning requirements., 8. Promote an inclusive learning environment that encourages participation, equality, diversity, and learner engagement., 9. Maintain accurate learner records and prepare progress reports as required by management and awarding bodies., 10. Ensure compliance with safeguarding, health and safety, data protection, and educational quality assurance requirements., 11. Participate in curriculum development and contribute to the continuous improvement of educational programmes., 12. Liaise with employers, external agencies, awarding organisations, and other stakeholders where required., 13. Attend staff meetings, training sessions, professional development activities, and quality assurance reviews., 14. Assist in student recruitment, induction programmes, and learner support initiatives., 15. Keep up to date with developments in adult education, teaching methodologies, and relevant subject areas.

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  • Social Media Manager
    Social Media Manager
    1 month ago
    £42500 yearly
    Full-time
    Romford

    About the Role We are seeking a creative and commercially driven Social Media Manager to lead and execute our digital presence across multiple platforms. The successful candidate will be responsible for developing and implementing social media strategies aligned with the company’s growth objectives, enhancing brand visibility, and driving customer engagement and sales. Key Duties and Responsibilities • Develop and implement a comprehensive social media strategy tailored to the company’s products, services, and target market., • Manage and oversee daily operations of social media platforms including Instagram, Facebook, TikTok, LinkedIn, and emerging platforms., • Create, edit, and publish engaging content including posts, videos, graphics, and campaigns., • Plan and execute targeted marketing campaigns including promotions, product launches, and paid advertising., • Analyse performance metrics and prepare reports to improve campaign effectiveness., • Work closely with senior management to identify target customer demographics and marketing objectives., • Monitor competitor activity and industry trends to maintain a competitive edge., • Engage with customers and followers professionally through comments, messages, and reviews., • Coordinate with external designers and content creators where required., • Ensure all content complies with advertising standards and data protection regulations., • Develop tools to monitor and evaluate effectiveness of social media activities. Skills, Experience and Requirements • Degree or equivalent qualification in Marketing, Digital Media, Communications, or related field., • Proven experience managing business social media accounts., • Strong knowledge of social media platforms and analytics tools., • Experience with paid advertising campaigns., • Excellent communication skills., • Ability to manage multiple campaigns independently.

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  • Marketing Manager
    Marketing Manager
    22 days ago
    £34000–£45000 yearly
    Full-time
    Cranbrook, Ilford

    Job Purpose The Marketing Manager will be responsible for developing and implementing strategic marketing and business development initiatives to promote the organisation’s educational and training services, increase student enrolment, enhance brand awareness, and support the overall commercial growth of South London Learning Centre. The role requires managing both digital and traditional marketing activities, maintaining strong relationships with stakeholders, and ensuring the organisation remains competitive within the education and training sector. Key Duties and Responsibilities • Develop, implement, and manage the organisation’s overall marketing and promotional strategy in line with business objectives and growth targets., • Plan and execute marketing campaigns to promote educational courses, training programmes, workshops, and student recruitment initiatives., • Manage the organisation’s digital marketing activities, including website content, social media platforms, email campaigns, SEO, and online advertising., • Conduct market research and competitor analysis to identify trends, opportunities, and areas for business growth within the education and training sector., • Build and maintain the organisation’s brand identity, ensuring consistency across all marketing materials and communications., • Develop marketing materials including brochures, advertisements, newsletters, presentations, and promotional content for both online and offline use., • Coordinate student engagement and outreach campaigns to attract prospective learners and increase enrolment numbers., • Establish and maintain relationships with educational partners, community organisations, recruitment agencies, and external stakeholders to support business development activities., • Monitor and analyse the performance of marketing campaigns, website traffic, student enquiries, and conversion rates, preparing reports and recommendations for senior management., • Manage the organisation’s advertising budget and ensure cost-effective allocation of marketing resources., • Liaise with external marketing agencies, designers, printers, and digital service providers where required., • Organise promotional events, educational fairs, seminars, workshops, and networking activities to increase the visibility of the organisation., • Ensure compliance with advertising standards, data protection requirements, and all relevant regulatory obligations in relation to marketing activities., • Support senior management in identifying new commercial opportunities, partnerships, and service expansion initiatives., • Supervise junior marketing or administrative staff involved in promotional and communications activities where applicable.

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