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  • Assistant Reservation Manager
    Assistant Reservation Manager
    9 days ago
    £40000 yearly
    Full-time
    London

    We are seeking an experienced and highly organised Assistant Reservations Manager to support the efficient operation of our reservations department at Cipriani London. The ideal candidate will have a strong background in hospitality or restaurant operations, excellent leadership abilities, and a commitment to delivering exceptional guest service. This role includes overseeing the reservations process, supporting and supervising the reservations team, managing guest communications, and working closely with senior management to optimise guest experience, table allocation, and operational efficiency. Duties Oversee and manage the daily reservations process, ensuring accuracy and timely handling of all guest bookings. Respond professionally to guest enquiries via telephone, email, and online booking platforms. Maintain a comprehensive understanding of the restaurant’s service standards, menu offering, seating arrangements, and operational requirements. Assist with training, developing, and supervising reservations team members to ensure consistent service excellence. Monitor booking patterns and guest preferences to maximise table utilisation and revenue opportunities. Ensure all reservation procedures comply with company policies, health and safety standards, and data protection requirements. Collaborate with the Restaurant Manager and senior management to enhance guest experience, streamline workflows, and support service objectives. Prepare reports and provide insights on booking trends, no-shows, VIP guests, and special requests. Support the smooth coordination between the reservations team and front-of-house operations. Requirements Proven experience in a luxury hospitality environment, ideally within restaurant or hotel reservations. Previous supervisory or team-lead experience with strong leadership and coaching abilities. Excellent organisational and time-management skills, with the ability to manage multiple priorities effectively. Exceptional communication skills in British English, both written and verbal. Strong knowledge of restaurant operations; familiarity with culinary and service workflows is advantageous. Proficiency with reservations and CRM systems (e.g., SevenRooms, OpenTable, ResDiary, or similar). High level of professionalism, discretion, and guest-focused service. Ability to lead by example and maintain Cipriani’s high standards of hospitality at all times. Job Type: Full-time Benefits: Health & wellbeing programme Private medical insurance Work Location: In person

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  • Credit Controller
    Credit Controller
    12 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Security Operations Analyst
    Security Operations Analyst
    1 month ago
    £36000–£49000 yearly
    Full-time
    London

    As a Security Operations Analyst. You’ll monitor, triage, and respond to threats across our global estate, using modern SIEM/EDR and automation to keep [Company/clients] safe. Hybrid working, strong learning culture, and clear progression. The role • You’ll be part of our Security Operations Centre, detecting and responding to cyber threats, improving our controls, and guiding the business through security incidents. This role suits someone hands-on with SOC tooling, calm under pressure, and eager to automate the boring stuff. What you’ll do • Monitor and triage security alerts across SIEM (e.g., Microsoft Sentinel/Splunk), EDR (e.g., Defender for Endpoint/CrowdStrike), email security, and cloud platforms., • Investigate incidents end-to-end: scoping, containment, eradication, and recovery; maintain clear incident records and timelines., • Execute and improve playbooks/runbooks; contribute to SOAR automation for repetitive tasks., • Perform threat hunting using hypotheses mapped to MITRE ATT&CK; enrich findings with threat intelligence (internal and external)., • Lead/assist on phishing investigations, malware analysis at triage level, and suspicious user activity reviews., • Collaborate with IT/Cloud/Network teams on log onboarding, tuning, and control gaps; reduce false positives., • Track and meet SLAs/KPIs (MTTD/MTTR); deliver concise, executive-ready post-incident reports and lessons learned., • Support vulnerability management by contextualising exposures and recommending remediation priorities., • Participate in shift handovers and, if applicable, an out-of-hours/on-call rota., • Contribute to security awareness and purple-team exercises/attack simulations. What you’ll bring • Experience in a SOC/IR role (typically 2–5 years for this level) with demonstrable incident handling., • Working knowledge of: SIEM, EDR, email security, network security (IDS/IPS, firewalls), and cloud security (Azure/AWS)., • Ability to query and analyse data (KQL/Splunk SPL/SQL); basic scripting (PowerShell or Python) for enrichment and automation., • Familiarity with frameworks and standards: MITRE ATT&CK, NIST CSF, ISO/IEC 27001, and Cyber Essentials/Plus., • Strong written and verbal communication; comfortable translating technical risk for non-technical audiences., • A proactive mindset: curiosity, ownership, and continuous improvement., • Nice to have (advantageous, not essential), • Certifications such as Security+, CySA+, SC-200, AZ-500, GCIH/GCIA/GCTI, SSCP, GCED, or equivalent., • Experience with SOAR tooling, sandboxing, DFIR basics, or purple-team methodology., • Exposure to identity security (Entra ID, Okta), SaaS security, or container/Kubernetes security., • Experience in regulated environments (financial services, public sector) and/or UK SC/BPSS clearance eligibility. What we offer • Leave: 20 days’ annual leave, • Pension & protection: Employer pension contribution, life assurance, and income protection., • Learning & growth: Budget for certifications, paid exam days, access to labs and training platforms; clear progression to Senior Analyst/Incident Responder/Threat Hunter.

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  • Marketing and commercial managers
    Marketing and commercial managers
    1 month ago
    £48000–£53000 yearly
    Full-time
    London

    Company Overview EPI Consultant Limited is a forward-thinking professional services firm based in London’s vibrant business district at 30 Churchill Place. Our mission is to drive continuous success and growth for our clients by providing innovative, customised consulting services. We offer expert solutions across legal, intellectual property, and business support, helping clients navigate complex challenges, protect their innovations, and achieve strategic objectives. Committed to becoming a trusted partner, we empower our clients to transform their businesses with confidence. As part of our ongoing growth, we are seeking ambitious Marketing and Commercial Managers to join our team and play a key role in expanding our market presence and strengthening client engagement. Key Responsibilities Develop and execute comprehensive marketing strategies aimed at enhancing brand visibility, increasing client acquisition, and supporting sustained business growth across legal, intellectual property, and professional services sectors, ensuring measurable impact on target markets. Plan and implement diverse commercial initiatives, including client campaigns, partnership programs, and targeted market outreach, to create new business opportunities, expand revenue streams, and strengthen long-term relationships with clients and strategic partners. Conduct thorough market research, analyse industry trends, track competitor activity, and provide actionable insights to inform strategic decision-making, optimise campaign performance, and ensure the company remains competitive and responsive to emerging market opportunities. Collaborate closely with internal teams across operations, legal, business support, and sales to ensure marketing initiatives are delivered effectively, messaging remains consistent, objectives are aligned, and client engagement is maximised across all channels. Prepare and present detailed performance reports on campaigns, commercial outcomes, and market intelligence, providing senior management with actionable data, insights, and recommendations to support strategic planning and evidence-based decision-making. We Offer Competitive annual salary of £48,000–£53,000, reflecting the impact and responsibility of the role. Opportunities for professional growth in a dynamic and supportive environment. A modern office at 30 Churchill Place, London, offering excellent connectivity in a central business hub. The chance to work with a dedicated team focused on innovation, client satisfaction, and delivering high-quality professional services.

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  • Sales accounts and business development managers
    Sales accounts and business development managers
    1 month ago
    £52000–£57000 yearly
    Full-time
    London

    Company Overview: EPI Consultant Limited is a dynamic professional services firm located in London’s thriving business district at 30 Churchill Place. We provide innovative, customised consulting solutions that help clients navigate complex business challenges, protect their intellectual property, and achieve strategic objectives. Our services span legal, patent and copyright support, regulatory advisory, and specialist business consultancy designed to drive efficiency, growth, and long-term success. Guided by our mission to deliver continuous value and our vision to become a trusted strategic partner, we work closely with clients to provide insight-driven solutions that empower them to transform and grow their businesses. As we continue to expand, we are seeking ambitious, commercially minded Sales Accounts and Business Development Managers to join our team and contribute to our next phase of growth. Key Responsibilities: Manage a diverse portfolio of client accounts by proactively addressing any issues, delivering tailored professional solutions that meet each client’s unique needs, ensuring high satisfaction, fostering loyalty, and driving long-term business growth and engagement. Identify and target potential clients across legal, intellectual property, professional, and business support sectors, develop and execute strategic outreach plans, present compelling proposals, negotiate agreements, and generate consistent and sustainable revenue growth. Build deep understanding of client objectives and evolving business needs, provide consultative advice and customised solutions, maintain strong communication, and nurture long-term partnerships to secure repeat business and foster lasting strategic relationships. Collaborate closely with internal teams including operations, legal, technical, marketing, and business support to coordinate project execution, ensure timely and reliable delivery, maintain brand consistency, and optimise the overall client experience across all touchpoints. Conduct ongoing market research to monitor industry trends and competitive activities, analyse sales and business development data, identify gaps and new opportunities, and provide actionable, data-driven insights that inform and support senior management decision-making. We Offer: A competitive annual salary of £52,000–£57,000, reflecting the seniority and impact of the role. Opportunities for professional growth in a dynamic, fast-paced, and supportive environment. A central London office in the Canary Wharf, offering exposure to a diverse and multicultural community. The chance to join a dedicated team committed to excellence, innovation, and customer satisfaction.

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    No experience
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