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About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Security Consultancy Services (SCS) are an integral part of HMRC Security. We are responsible for ensuring everyone has capability to fulfil their security responsibilities and develop individual capability to detect, prevent and respond to security risks and threats. Our vision is to be recognised as a centre of expertise, working collaboratively across government to deliver holistic, customer centric cyber security services and consultancy support that continually evolves to emerging technologies and the ever-changing threat and risk landscape to support HMRC/HMG business needs. This is an exciting time to be part of our active and encouraging cyber security community, working within HMRC and across HMG. Job description As a Senior Cyber Security Professional, you will work in a multidisciplinary team in Security Consultancy Services (SCS), you'll be part of our active and encouraging cyber security community, within HMRC and across government. An ideal candidate will work collaboratively with senior business and technical partners, to deliver appropriate risk based technical security advice and guidance, to enable the secure delivery of HMRC solutions and services. You will work collaboratively with a further range of senior business & technical stakeholders, to deliver appropriate risk-based technical security advice and guidance, to enable the secure delivery of HMRC solutions and services. You will be a security champion, driving Secure by Design across HMRC. In addition, you may be encouraged to undertake line management responsibilities. Broadly, we would expect the successful candidate to align with the Government Security Professional Framework. Person specification Ideal candidate: • A leader in the delivery and development of technical security and expertise and capability of the wider team and drive the learning & development strategy for this., • Face off and manage relationships with key partners across the government security network., • Be able to demonstrate a proven history of delivering high value outcomes in challenging and complex environments., • You will be confident in your ability to engage with the UK security community and hold the technical credibility to represent our business at a range of events sharing a point of view and direction., • Be flexible to meet business needs and champion consistency across our business in support of our "one team" ethos., • Always be clear and honest when communicating, sharing knowledge and skills to build consistency and excellence in our work, aiming to achieve great results., • Support and develop the technical security expertise and capability/services of the SCS team and drive learning and development strategy., • You may be expected to undertake task management or line management responsibilities and will provide peer reviews and coaching and mentoring as appropriate., • Support on the delivery of cyber services from our service catalogue, while supporting the 'Secure by Design' security lifecycle., • Escalate problems and issues to ensure they are addressed at the right level., • Research, identify, validate, and embrace new technologies and methodologies., • Extensive experience as a technical cyber security professional, operating at a senior level, with proven ability to deliver technical security in high profile programmes, be accountable for decisions and to manage difficult customers and challenging conversations., • Managing relationships with senior representatives, effective team engagement and strong leadership., • Proven professional experience of how technical security is applied in real life, large scale complex environments., • Ability to demonstrate a deep knowledge of security and privacy risks and threats along with a solid grasp of key technical considerations in relation to confidentiality, integrity, availability and non-repudiation and privacy., • Excellent communication skills to technical, business and non-technical audiences at all levels, presenting with excellent written and verbal skills., • Knowledge of leading standards such as NIST, CAF, Secure by Design and topics such as Security Controls, Risk Management and "Zero Trust" Architecture., • Multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR., • Strong working knowledge of Cloud Security & Risk applied to all service models., • Good working knowledge of Cryptography including symmetric & asymmetric encryption systems, infrastructure, risks, weaknesses and mitigations., • Working knowledge of penetration testing skills and requirements., • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle., • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Chief Digital Information Office (CDIO) has recently reorganised its operating model to a structure of having teams for developing products and developing platforms. A key component of these new ways of working is the establishment of a new software development and management practice that spans across Chief Engineering Platform Office (CEPO) and Chief Digital Product Office (CDPO), to provide standardisation and implement best practice for how product management is done in CDIO. The emphasis of this role is to support the Software Development and Management Owners in managing the Practice and ensuring it is best serving the wider practice community. The Practice Manager for Software Development and Management is accountable for developing and leading a high performing practice working in line with the ITIL 4 framework across relevant value streams. They will ensure engineers are set up for success across processes, people, tooling and suppliers - i.e. by making sure people can work in the right ways, with relevant tooling and that the recruitment, performance management and development of those in the software development and management practice is supported in the right ways to create a high performing engineering culture. Job description Your Main Duties will include: • Support the practice owners for Software Development and Management to establish the practice. This includes helping the practice owners to establish appropriate ways of working in development teams, working with Software Developers to implement best practices for software development (such as adopting the government service standards, and industry standards)., • Maintain an up-to-date register of all Software Developers in the organisation and support community engagement., • Manage training programs and budgets for the Software Development community, coordinating with training providers as needed., • Ensure Software Developers have access to the right tools and technology to work effectively, engaging in commercial procurement processes where necessary., • Work with CDIO Digital Academy leads to establish and develop the Engineering Capability Scheme., • Build and maintain strong relationships with key stakeholders, including the G6 Practice Owner and Service Owners, to align practice objectives., • Drive continuous improvement by monitoring performance within the practice and implementing enhancements based on feedback., • Collaborate with People, Tooling, Supplier, and Process Leads to ensure a holistic approach to Software Development and Management., • Establish a CDIO-wide Software Development community., • Supporting recruitment activity across CDIO for Software Development and Management roles on behalf of the practice., • Work with CDIO Directorates to ensure teams have the necessary roles and capability to support delivery., • Be responsible for line management of staff who are members of the Software Development and Management Practice. • Skilled in managing relationships with stakeholders, ensuring alignment with practice needs and organizational goals., • Ability to foster a sense of community and ownership to build a supportive and engaged practice community., • Ability to present complex concepts and updates clearly, supporting informed., • Ability to take a strategic approach to practice management, aligning activities with broader business objectives and long-term goals., • A passion and enthusiasm for teaching and supporting community skill-building. • In-depth understanding of Software Development practices, with hands-on experience in supporting Software Development and Engineering lifecycle and technology strategies., • Possess an ITIL qualification or demonstrate a willingness and commitment to work towards achieving one., • Experience managing a team of software developers in a large organisation., • Familiarity with Agile, Scrum, Lean IT, and DevOps practices., • An understanding of how ITIL practices can integrate with modern delivery approaches., • Experience in managing training programs and organising events or initiatives that support community development and skill-building., • Demonstrated experience to lead and inspire a team, fostering a culture of collaboration and continuous improvement. • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle., • Developing Self and Others, • Working Together, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV, to include your Job History - with a short description of your jobs/roles, duties and any key achievements. Please also provide details of any Qualifications you hold., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Are you a Senior DCS Engineer looking for your next contract opportunity? If so, please read on... Senior DCS Engineer Aberdeenshire £50-55 per hour (Outside IR35) 12-month initial contract Key Responsibilities: * Lead the design, development, and commissioning of automation systems based on ABB 800xA and AC800M. * Manage and deliver full project lifecycle activities, including concept design, software configuration, FAT, SAT, and offshore installation. * Collaborate with project teams and clients to ensure technical requirements and deadlines are met. * Support offshore commissioning and maintenance activities as required. Essential Skills & Qualifications: * Proven experience programming and configuring ABB 800xA and AC800M systems. * Strong background in automation and control engineering with full project lifecycle involvement. * Offshore Survival Certificate (BOSIET or equivalent). * Strong documentation and communication skills. Familiarity with legacy ABB systems such as AC450 or Safeguard. * Experience with virtual machines (VMware or equivalent). * Offshore work experience with live system cutovers or upgrades. If this role is of interest to you, please get in touch with Alex Hooton at JAM Recruitment as soon as possible. JBRP1_UKTJ

About the job Job summary DevOps Engineer Are you passionate about collaborative working and problem solving? Do you enjoy using your technical skills to help teams work more effectively, and get software into the hands of users with speed and stability? Are you looking for a new role in an organisation that treats you as an individual and supports you on your professional and career development journey? Then this is the role for you! We have an exciting opportunity for a DevOps Engineer, within the Platform Engineering group, during the IPO digital transformation journey. Working within an established team, this role provides an opportunity to turn innovative ideas into customer value using a range of technologies and delivery platforms. Key Tech: Azure DevOps Pipelines (including for Microsoft Dynamics 365 pipelines), scripting, Azure, Terraform, Microsoft Power Automate Cloud flows (training provided where there are specific skill gaps) Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office Job description Main duties consist of but are not limited to: • Support all aspects of the software development lifecycle, applying DevOps principles and to lead on developing, implementing, enhancing and managing DevOps practices following agreed processes and best practices., • Working on the design, release and implementation of automated, repeatable, efficient delivery pipelines and holds responsibility for the management, delivery and improvements of the deployments onto Production., • Act as the DevOps engineer for Releases and troubleshooting of issues, with support from other engineers., • Providing administration, configuration and troubleshooting support for CI & CD pipelines and hosted container applications., • Working on delivery, integration, administration and configuration of DevOps tools. This includes tools for source control, build, CI & CD, code reviews, security scans, configuration automation, test automation, artefact management, monitoring and alerting., • Conducting reviews and quality checks for newly delivered code and be an advocate for security and performance standards in the organisation., • Implementing and configuring DevOps specific monitoring, alerting, auditing and notification strategies., • Contributing to technical decisions and directions in a collaborative team environment, including solution architecture, estimations, product planning and user stories., • Attending Team and Agile Scrum ceremonies., • Understanding of DevOps principles and experience of working in a DevOps or iterative development culture., • Demonstrable experience of using continuous integration (CI) and continuous deployment (CD) tools, including pipeline implementation., • Awareness of automated testing and embedding this in CI/CD pipelines., • Strong troubleshooting and problem solving skills with experience in service support., • Substantial development or scripting experience in one or more of the following:, • Python, • Bash, • PowerShell, • Substantial experience in administration and configuration of Azure DevOps Pipelines (preferred) or other CI/CD orchestration tools., • Substantial experience supporting the build and deployment of, or coding in one or more of the following or equivalent:, • Python, • .Net Core / C#, • NextJs / Node frontend, • Experience with Infrastructure as Code such as Terraform, • Experience in containerisation technologies and platforms such as Docker or Azure container services such as Azure App Services, Azure Functions, Azure Logic Apps or Azure Container Registry or equivalent., • Experience in managing and supporting distributed source code repositories (Git)., • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Working Together, • Developing Self and Others, • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Chief Digital & Information Office (CDIO) delivers in‑house digital solutions across a wide range of business, technical and operational areas. Within CDIO, the Chief Engineering and Platform Office (CEPO) is leading HMRC's technology transformation simplifying systems, modernising delivery, and building a future‑ready digital landscape through scalable, service‑based solutions. We are committed to providing an inclusive, supportive and flexible working environment where colleagues can thrive. Our Agile Delivery Management profession has a strong community of practice, clear career pathways and support from Senior Delivery Managers, Heads of Profession and Profession Leads. We welcome applicants from all backgrounds who bring the skills and experience to contribute to our mission. Job description This is an exciting opportunity to join HMRC's Chief Engineering and Platform Office (CEPO) as a Senior Agile Delivery Manager, working on either the Multi‑channel Digital Tax Platform (MDTP) or Enterprise Cloud Services (ECS). MDTP is an award‑winning Platform as a Service hosting HMRC's digital services. Agile platform engineering teams work with Product/Platform managers, Technical Leads and Delivery Managers to deliver continuous improvements. Senior Delivery Managers are based in Bristol or Stratford, joining established teams delivering core platform functionality. ECS provides HMRC's cloud foundations, enabling Public Cloud, Cloud Native and hybrid hosting. ECS delivers standardised, self‑service cloud products with strong governance and compliance. In this role, you will oversee delivery across complex platform and product teams, ensuring value, sustainability and continuous improvement. ECS teams are primarily based in Telford and Newcastle. Applicants based in Bristol or Stratford will join MDTP; those in Newcastle or Telford will join ECS. The scope and complexity of work may vary depending on business needs. This role offers opportunities to work with modern engineering practices and cutting‑edge technologies, making a meaningful impact in a fast‑paced, high‑performing environment. Key responsibilities • Create and maintain an agile working environment using practices suited to platform engineering., • Lead delivery across multiple products, platforms and services through the full lifecycle, acting as the main escalation point., • Coach, mentor and line‑manage Agile Delivery Managers, supporting capability development., • Communicate and champion a clear team vision aligned to platform and organisational priorities., • Build and sustain high‑performing teams with the right mix of skills for continuous delivery., • Remove delivery blockers and challenge inefficient or outdated processes., • Inspect, adapt and select appropriate delivery approaches to maximise team performance., • Represent the Agile Delivery profession and practice across CDIO, HMRC and wider government., • Oversee commercial and supplier relationships with a strong focus on quality., • Drive adoption of modern ways of working and help embed innovation across CDIO., • Demonstrates strong leadership, building trust, safety and empowerment in teams., • Has proven ability to coach teams to become high‑performing, self‑organising and continuously improving., • Communicates clearly and confidently, maintaining effective relationships with stakeholders and delivery teams., • Shows confidence in negotiation and alignment of teams around shared goals., • Encourages a culture of continuous learning and development., • Displays excellent organisational, communication and decision‑making skills., • Promotes agile and outcome‑focused ways of working to enable early value delivery and iteration., • Works effectively with platform and product owners to align priorities, backlogs and delivery approaches., • Brings experience supporting technical teams in complex cloud or platform engineering environments., • Proven experience delivering digital products or platforms as a Delivery Manager or equivalent in an agile environment., • Strong practical knowledge of Agile delivery methods, tools and techniques (e.g., Kanban, Jira, Confluence) with the ability to coach teams in their effective use., • Experience managing multiple priorities on large‑scale, high‑visibility deliveries; handling cross‑team dependencies and removing blockers to maintain momentum., • Experience working across and supporting multiple multidisciplinary teams, or within complex product/platform environments., • You will give a statement to the technical question listed in the selection process section., • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role)., • A 1000-word Personal Statement. Your personal statement should clearly demonstrate how your skills and experience meet the essential criteria and person specification., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Chief Digital & Information Office (CDIO) is made up of Customer Groups which are working independently towards one common goal, that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government. With our 50 million customers at the heart of everything we do the scope and impact of our work is limitless. Our digital programme is multi-award winning and the envy of other government organisations. We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services. Job description This is an exciting opportunity to join HMRC's Digital, Data and Technology profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff. HMRC has one of the largest IT estates ranging from data analytics platforms to complex legacy systems. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads. This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Officer) Borders and Trade (B&T) working as a leader in the Borders and Excise Delivery Team. You'll work across CDIO B&T, wider CDIO teams, and external delivery partners to ensure timely, cost-effective, and high-quality delivery of digital products. This includes managing stakeholder relationships, leveraging supplier frameworks, and adapting delivery methodologies to suit project needs. You'll define delivery roadmaps, manage risks and dependencies, and align delivery backlogs with strategic priorities. Drawing on your technical expertise and experience with third-party management, you'll champion continuous improvement and delivery excellence. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As a Senior IT Delivery Manager, you will be responsible for: • The end-to-end delivery of one or more large and / or complex IT projects., • Production and management of end-to-end IT delivery plans and status reports., • Identification, management and mitigation of IT risks, issues and dependencies., • Raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners., • Financial forecasting and tracking of all project expenditure., • Building and maintaining effective and collaborative relationships in order to achieve successful outcomes for the business., • Reporting and communicating project deliverables, progress and benefits to a wide range of stakeholders across all grades., • Applying your experience / understanding of both Agile and waterfall delivery methodologies in a Delivery Management setting., • Engaging, building and maintaining teams, both internally and externally, identifying the people and skills needed to continuously deliver., • Line management of IT Delivery Managers at various levels., • Supporting the overall IT Delivery team via escalation management, guidance and performance management., • Resourcing & Capacity Management of your immediate team., • Being a credible, knowledgeable, enthusiastic, and supportive team player demonstrating strong communication skills and having a real passion to develop the teams and to build diverse cross team relationships., • Being an active member of the Delivery Manager community., • Working closely with business stakeholders, supporting, and understanding business needs and strategy, ensuring deliverables are understood, aligned, and agreed., • Delivering large, complex, technical or IT-enabled change projects or programmes against a backdrop of large-scale organisational change., • Working as a member of a large / major complex delivery team., • Excellent communication and collaboration skills., • Operating across tight & complex governance frameworks, and a sound knowledge of risk & cost management., • Using industry standard project management tools and methodologies., • Project Governance including creating and managing a project plan and tracking risks / issues / dependencies., • Utilising both Agile and Waterfall methodologies., • Managing and supporting a team of professionals: including appraisals and professional development., • Building & maintaining positive and effective relationships with all key stakeholders across a large and complex organisation as well as managing stakeholder requirements and expectations., • Supplier management demonstrating a focus on quality outcomes for customers whilst also seeking best value from any investments., • Interpretation of change; making it easy for teams and stakeholders to understand what needs to be delivered, by who, why, and when., • HMRC recognised project management tools and methodologies., • Previous experience in the HMRC IT end-to-end change lifecycle., • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history, qualification details and previous experiences, up to a maximum of your last three roles.Give a brief summary of what you delivered and any key achievement in each role (up to 150 words max per role). Applications exceeding the 150 word limit for any role will not be progressed., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description As Head of IT Service Management, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders. Reporting Line This role will report into Allan Graham Scope and Impact Level of responsibility, decision-making authority, and influence. Person specification B&T Live Services ensures stability, resilience, and operational excellence across HMRC's live platforms. We manage end-to-end service operations, including Incident, Change, Problem, and Risk Management, to maintain availability and performance while proactively mitigating risks. Our team leads major incident resolution, service mapping, and capacity planning to minimise business and customer impact. We also oversee Release and Implementation Management, 24/7 Operations using advanced monitoring, and smooth onboarding of new services. Working closely with suppliers and commercial teams, we manage budgets, forecast operational costs, and maintain governance to deliver uninterrupted, high-quality services. Responsibilities You will: • Be responsible for making sure that business relations within the organisation are managed to enable delivery of ICT services., • Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams., • Make sure all contractors carry out processes to ITIL standards., • Liaise with all other IT service functions to make sure that services are maintained., • Manage the day-to-day delivery of the product., • Plan and may schedule the testing and deployment of releases., • Deliver new functionality required by the business while protecting the integrity of existing services., • Experience as a Live Service Owner for Critical National Infrastructure (CNI) services., • Has had previous involvement the stages of the development life cycle, including risk management, and service management activities., • Demonstrates outstanding communication skills with substantial experience in dealing with internal and external users., • Demonstrates competence in evaluating and assimilating stakeholders' policy and framework., • Has a broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services., • Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems., • Has general awareness of the nature of business-critical incidents, and of their implications for the business., • Is thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service., • Has a comprehensive understanding of the selection and use of monitoring tools and an extensive understanding of relevant financial principles and procedures including cross charging both internal and external to the organisation., • Has the ability to lead teams of staff successfully, when handling complex or high impact problems., • ITIL Certified at any Intermediate Level (e.g. Service Operations, Continual Service Improvement, Service Transition)., • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your Employment History and key achievements. You CV is all about summarizing your skills, knowledge and experience reflect the key responsibilities of the role, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Project Manager – Maritime & Marine Engineering.Initially fully onsite (2/3 months); flexible thereafter depending on project workload.I am seeking an experienced Project Manager to lead the successful delivery of bespoke engineering projects in the maritime, marine, and offshore sectors.The role

A UK role dealing with customers, regional CBRE DCS businesses and direct reports across a number of Data Centres.

Chief Revenue Officer (CRO) – Growth & Expansion.Fintech | Payments | Banking | Regulated Industries | High‑Growth Sales Environment.A rapidly growing organisation within the financial technology and payments space is seeking an exceptional Chief Revenue Officer (CRO) to lead their commercial st

Data Centre Solutions, Critical Environment.Please ensure to include your CV with your application to be considered for this role.CBRE is the global leader in real estate services and investment.We leverage the industry's most powerful knowledge base to meet the commercial real estate needs of our c

A UK role dealing with customers, regional CBRE DCS businesses and direct reports in across a number of Data Centre's.

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A leading real estate services firm is seeking a DCS Technical Contract Manager in Docklands, London.

A technology services provider in the United Kingdom is in search of a motivated ICT Helpdesk Specialist.The role involves providing frontline technical support, assisting with device deployment, and maintaining IT systems across various offices.Candidates should have experience in IT support, a dip

A leading engineering services company based in the UK is seeking a Field Support Engineer to provide critical technical and operational support for their Digital Completion Services.The role involves remote monitoring, onsite installation, and troubleshooting of electronic instrumentation and monit

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A leading law practice in London is looking for a confident Lead Business Analyst to shape and deliver a portfolio of business change and technology initiatives.You will identify root causes of business problems and ensure high-quality requirements are met while improving operational efficiency.The

Powered by DCS and backed by over 50 years of card‑issuing heritage, DeCard blends trust with Web3 innovation. Evolving from its roots as Diners Club Singapore, DCS is now a next‑gen global payments provider, delivering secure, compliant, and innovative solutions.

A fast-growing UK start-up is seeking a Robotics Software Engineer to design and implement core software components for robotics systems.You’ll work on perception, planning, and decision-making algorithms while collaborating with AI and embedded systems engineers.The ideal candidate will possess a

A global technology company is seeking a DCIM Administrator to build and manage their Data Center Infrastructure Management program in London.This role involves driving operational excellence and ensuring data accuracy while collaborating with cross-functional teams.Candidates should have a Bachelor

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A leading engineering services provider in Greater London seeks a dedicated C&I Engineer to enhance asset integrity and reliability.This role encompasses management of maintenance programmes, compliance with safety regulations, and provision of support and training to the team.Candidates should poss

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A pioneering Web3 payment infrastructure company is seeking an IT PMO to drive technology initiatives and ensure alignment with business objectives.The ideal candidate will manage complex projects, optimize IT processes, and collaborate with leadership for effective governance.Successful applicants

This range is provided by DCS Technology.

A leading financial services provider in Greater London is seeking motivated individuals to connect with customers and promote credit card solutions.As a part of the team, you will drive acquisitions while ensuring a positive experience for every customer.Candidates should possess strong communicati

Global Strategic Account Manager, DCS page is loaded## Global Strategic Account Manager, DCSlocations: London-London-UKtime type: Full timeposted on: Posted Todayjob requisition id: WD30262282****Build your best future with Johnson

A Web3 payment infrastructure company is looking for an experienced CISO/Head of Information Security to lead their information security and compliance programs.The role involves developing an Information Security Management System, managing cyber risks, and ensuring regulatory compliance across jur

A leading global real estate services firm is seeking a DCS Senior Project Manager to oversee delivery of mechanical and electrical projects.

DeCard is a next‑generation crypto‑fiat card powered by DCS Card Centre, a MAS‑licensed financial institution with 50+ years of payment expertise. Learn more on LinkedIn Decard & website: DCS Card Centre and DeCard.

Robotics Software Engineer – Flight Software.Location: Oxfordshire or London (remote first, monthly office visit).Salary: up to £55,000 + benefits.I’m supporting a fast‑growing UK start‑up that is building cutting‑edge assurance systems to make AI‑enabled robotics and autonomous systems

Job Title: DCS Senior Project Manager.

Purpose of the Account Manager.The primary purpose of Account Manager is to deliver 24/7/365 100% reliability and availability of critical equipment required to sustain the critical environment across the Data Centre portfolio.This role is responsible for all operational activities, i.People managem

This range is provided by DCS Technology. Direct message the job poster from DCS Technology. Referrals increase your chances of interviewing at DCS Technology by 2x.

Connect with customers to understand their needs and recommend suitable credit card solutions.Drive credit card acquisitions while ensuring a positive and compliant customer experience.Manage end-to-end application follow-ups and support customers through approval stages.Deliver sales results respon

This range is provided by DCS Engineering. Direct message the job poster from DCS Engineering. Senior Recruitment Consultant - DCS Engineering.

We are looking for a motivated ICT Helpdesk Specialist to support the organisation’s day-today technology environment and keep our teams productive.In this role, you will provide frontline technical support, assist with device deployment, and help maintain IT systems across our offices.You will wo

Up to £70,000 + Benefits | Hybrid Working.This role sits within a leading law practice operating a mature and expanding Change function.As Lead Business Analyst, you will play a central role in shaping, analysing, and delivering a varied portfolio of business change and technology initiatives.The C

The ideal candidate has a Bachelor's in Electrical Engineering, with over 3 years of DCS experience, strong communication skills, and a willingness to travel.

A global financial services provider is seeking a Data Center/Facilities Engineer to support its data centers and facilities worldwide.This hybrid role involves managing hardware installations, resolving production issues, and coordinating with engineers.The ideal candidate will have strong problem-

Predominantly Remote (1–2 days per week in the office).This opportunity sits within an established Microsoft Partner, giving you the chance to lead end‑to‑end delivery across multiple client implementations, apply recognised Microsoft methodologies, and work closely with both technical teams a

Senior Safety Engineer – Autonomous & AI Systems.Location: London (Hybrid – 3 days in office).Employment Type: Permanent, Full Time.I’m working with a rapidly growing technology start-up developing cutting-edge safety solutions for autonomous and AI-driven systems.Their platform provides a cri