Import Export Administrator
9 days ago
Clevedon
Road Freight Operator \n Salary: £30,000 per annum Hours: Monday to Friday, 09:00 - 17:30 Holiday: 22 days annual leave plus Bank Holidays \n About the Role \n We are seeking a proactive and customer-focused Road Freight Operator to join our growing logistics team. This is an excellent opportunity for someone with at least 1 year's experience in European road freight who enjoys building client relationships, coordinating shipments, and ensuring a first-class service from collection through to delivery. \n As a Road Freight Operator, you will be responsible for managing the day-to-day movement of freight across Europe, liaising with customers, carriers, and overseas partners to ensure shipments are delivered efficiently and cost-effectively. \n Key Responsibilities \n\n • Act as the main point of contact for customers, providing regular shipment updates and resolving any queries or concerns.\n, • Manage customer accounts to maintain exceptional service levels and support account retention.\n, • Coordinate and monitor road freight shipments, ensuring timely collection and delivery.\n, • Track consignments in transit and proactively communicate progress updates to clients.\n, • Arrange cargo insurance where required and manage any claims relating to lost or damaged goods.\n, • Verify commercial invoices and ensure all import/export documentation is accurate and completed on time.\n, • Negotiate rates with transport carriers and secure suitable transport solutions.\n, • Book freight movements through internal systems and maintain accurate shipment records.\n, • Collect, verify, and process Proof of Delivery (POD) documentation to support invoicing and file closure.\n, • Work closely with customers, hauliers, and international partners to ensure a smooth supply chain operation.\n, • Resolve operational issues such as delays, route changes, and customs-related challenges.\n\n Skills & Experience Required \n\n • Minimum 1 year's experience within European Road Freight Operations.\n, • Strong customer service and relationship management skills.\n, • Excellent organisational skills with the ability to manage multiple shipments simultaneously.\n, • Strong communication skills with the confidence to liaise with clients, carriers, and overseas partners.\n, • Effective problem-solving abilities and a proactive approach to resolving issues.\n, • Good understanding of freight documentation and customs procedures.\n, • Proficient in Microsoft Office, including Word, Excel, and Teams.\n, • Experience using freight management, logistics, or shipment tracking systems.\n, • Strong numeracy and English skills.\n, • Additional language skills would be advantageous but are not essential.\n\n What's on Offer \n\n • Competitive salary of £30,000+, depending on experience.\n, • Monday to Friday working hours with no weekend requirement.\n, • 22 days holiday plus Bank Holidays.\n, • A supportive and friendly working environment.\n, • Opportunities for training and career development within a growing logistics business.\n\n If you have experience in road freight operations and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you. \n