London
Company Description Market Halls is a vibrant food hall destination, showcasing next-level street food across prime London locations including Victoria, Oxford Street, Paddington and Canary Wharf. Our venues bring together diverse independent food traders and bars under one roof, creating lively social spaces for guests to eat, drink, and enjoy time with others. Join Market Halls as a Duty Manager Are you a passionate hospitality leader who thrives in a fast-paced, guest-focused environment? At Market Halls, we're looking for an energetic and inspiring Duty Manager to lead our teams, deliver exceptional guest experiences, and drive operational excellence. As a key leader on shift, you'll oversee the daily operation of our venue, co-ordinating floor, bar, kitchen, and trader activities while ensuring high standards of service, compliance, and team performance. What You'll Be Doing Leadership & Operations • Lead daily service shifts and ensure smooth venue operations., • Co-ordinate teams across all departments to deliver exceptional guest experiences., • Conduct shift briefings and communicate business priorities and targets., • Manage opening and closing procedures, stock control, deliveries, and operational compliance., • Resolve operational issues quickly and effectively. Team Development • Motivate, coach, and develop team members., • Support recruitment, on-boarding, and training initiatives., • Conduct regular performance conversations and provide constructive feedback., • Foster a positive, inclusive, and high performing team culture. Guest Experience • Deliver outstanding hospitality and service standards., • Handle guest feedback and complaints professionally., • Maintain a visible leadership presence on the floor during service., • Drive continuous improvement through guest feedback and satisfaction metrics. Commercial & Financial Performance • Drive sales through guest engagement and upselling opportunities., • Monitor labour, stock, waste, and site performance targets., • Support business reviews and identify opportunities for operational improvements. Compliance & Safety • Ensure compliance with Food Safety, Health & Safety, and licensing regulations., • Maintain audit readiness and due diligence standards., • Act as a key holder and support site safety procedures. What We're Looking For Essential ✅ Previous experience as a Duty Manager or hospitality leader ✅ Strong knowledge of Food Safety, Health & Safety, and licensing regulations ✅ Experience managing large teams in a busy hospitality environment ✅ Excellent communication, organisational, and problem-solving skills You'll Succeed If You Are • A confident and hands-on leader, • Passionate about creating memorable guest experiences, • Commercially aware and results driven, • Adaptable and resilient under pressure, • An excellent communicator who inspires others Our Values 💚 Fun Loving – Bringing energy and enthusiasm every day 💚 Inclusive – Celebrating individuality and diversity 💚 Passionate – Taking pride in exceptional hospitality 💚 Accountable – Owning results and leading by example 💚 Kind – Treating everyone with empathy and respect Why Join Market Halls? Be part of a dynamic hospitality brand where people, culture, and guest experience are at the heart of everything we do. If you're ready to lead from the front and make a real impact, we'd love to hear from you. Apply today and help create unforgettable experiences at Market Halls!