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About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance -- while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives. What you'll do You'll own a book of regional customers through the full implementation lifecycle, working collaboratively with the broader CS team to support customers in the region, with ad-hoc support coverage as needed. • Lead solution design, configuration, onboarding, and adoption to drive time-to-value for regional customers, owning implementations end-to-end and independently., • Support regional customers post go-live in collaboration with the broader CS team, ensuring consistent delivery of value across the customer lifecycle., • Translate product usage into business outcomes, contribute to strategic customer conversations (QBRs), and maintain customer health to support retention and expansion., • Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements., • Provide in-timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs. Skills • Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently., • Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact., • Excellent written and verbal communication and a pragmatic, bias-for-action approach., • Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes., • Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting. Requirements • 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships., • Experience in a US-based early-stage B2B SaaS environment is essential., • Fluency in English and French is required, • Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration., • Legally authorized to work in the UK., • Bachelor's degree or equivalent experience. Information collected and processed as part of any job applications you choose to submit is subject to Ketch's . Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. If you have a need that requires accommodation, please let us know by emailing _. Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Ketch Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners. About the Role We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations. This role balances reactive support work with proactive engagement -- joining the services team in technical conversations and working directly with customers on technical solutions and troubleshooting. This is a hands-on technical role. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve complex technical issues across Ketch's platform. You will also support our PS team during customer implementations as the technical expert in the room. This role reports to the Head of Customer Experience and partners closely with our US support, services, and engineering teams. What You'll Do • Serve as the primary technical support resource for European customers, owning ticket resolution end-to-end across web technologies, APIs, SDK integrations, and platform configuration, • Partner with the Professional Services team on customer implementations -- joining technical scoping calls, troubleshooting integration issues, and providing technical solutions to complex customer environments, • Work directly with customer developers, IT teams, and data engineers to diagnose and resolve issues, • Use tools like Postman to troubleshoot API calls, inspect requests/responses, and identify root cause, • Investigate and resolve issues across JavaScript, HTML, CSS, and front-end behavior, • Document fixes, known issues, and reusable solutions for the broader support and services teams, • Provide hand-off and continuity coverage to the US and India support teams, • Escalate to engineering when appropriate, while owning customer communication and resolution timelines What We're Looking For • 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration), • Strong working knowledge of JavaScript, HTML, CSS, and APIs, • Comfortable using Postman or similar tools to troubleshoot API behavior, • Experience administering or supporting SaaS platforms, • Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems, • Fluent in French (professional, customer-facing level) and English, • UK-based with the right to work in the UK, • Flexibility to overlap with US business hours regularly, including evenings, • Comfortable working independently in a startup environment with limited playbooks Nice to Have • Experience at a US-headquartered SaaS company, • Exposure to privacy, consent, AdTech, MarTech, or data governance domains, • Experience supporting customers through technical implementations end-to-end, • Background in early-stage or startup, • Mobile app development experience Information collected and processed as part of any job applications you choose to submit is subject to Ketch's . Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. If you have a need that requires accommodation, please let us know by emailing _. Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About The Role If you're looking for a varied and flexible role which helps us to reach and support more people affected by dementia than ever before, look no further! We are looking for volunteers throughout the Kent region. You'll volunteer with our Fundraising teams to raise awareness in your local community and assist our supporters to raise funds. You'll help us to identify potential new supporters, to build brand awareness and to inspire people in your local area to know more about dementia. By being one of our Ambassadors, you'll put your passion for making a difference into action by engaging with our supporters in a variety of ways such as attending events, giving speeches, Hosting info tables, cheque presentations and helping with bucket collections. Interested? To apply for this role please click on the 'Apply' button at the bottom of the page. You'll be great for the role if: • You are passionate about making a difference in your local community and to the lives of people affected by dementia, • You have experience of or an interest in fundraising and raising awareness, • You have good communication skills and enjoy engaging with people, • You are self-motivated, organised and confident to volunteer independently, • You are over the age of 16 If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing [email protected] or call on 0300 222 5706 About You About Alzheimer's Society Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime. At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we're working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. JBRP1_UKTJ

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Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu