Buscar empleo: 86 ofertas de trabajo de emailing en Manchester (abril 2025)

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

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Abdas International Limited

- Provides detailed information to customers on products and prices. - Assist customers to place orders online through social media platforms. - Handle telephone enquiries from prospective customers on behalf of the sales team. - Prepares sales invoices and maintains accurate records and accounts of sales activity. - Address customer complaints or forwards them to relevant member of sales team. - carries out general sales and marketing administrative duties. - Support the Customer Experience team to resolve complex or recurring queries. - Handle customer inquiries via phone calls and emails eﬃciently. - Generate accurate and timely quotations for clients. - Process sales orders, purchase orders, and handle invoicing.

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peak innovations ltd

Sales Development Representative

Sales Development Representative (SDR) – B2B Business Services 📍 Location: Remote (UK-Based) 💰 Salary: Competitive Base + Uncapped Commission ⏳ Job Type: Full-Time About Us Direct Company Acquisitions specializes in helping distressed business owners find solutions to financial difficulties. We assist companies facing insolvency, cash flow problems, or significant debt by providing tailored rescue strategies. As we expand, we’re looking for highly motivated Sales Development Representatives (SDRs) to join our team and help business owners navigate tough financial situations. If you have a hunter mentality, strong communication skills, and thrive in a fast-paced sales environment*l, this role is for you. What You’ll Do: - Outbound Calling: Engage with business owners who have expressed interest in our services (no cold calling). - Qualify Leads: Identify urgent cases and determine their suitability for our solutions. - Consultative Selling: Understand business owners' challenges and present how we can help. - Follow-Ups: Maintain consistent contact with leads through calls, emails, and SMS. - CRM Management: Log interactions and track progress through our sales pipeline. - Work Closely with Closers: Book qualified appointments for senior consultants to finalize deals. What We’re Looking For: ✔ Sales Experience: 1+ years in SDR, telesales, or a similar role (B2B experience preferred). ✔ Resilience & Drive: Ability to handle objections and push deals forward. ✔ Strong Communicator: Confident, persuasive, and empathetic when speaking with distressed business owners. ✔ Process-Driven: Can follow structured sales scripts while thinking on your feet. ✔ Fast Learner: Adaptable and eager to refine sales techniques. ✔ Tech-Savvy: Experience with CRMs, dialers, and sales tools is a plus. What We Offer: ✅ Competitive Base Salary + Uncapped Commission** (OTE £85K+) ✅ High-Quality Leads (No cold calling – only warm leads from our marketing) ✅ Ongoing Sales Training & Coaching ✅ Clear Career Progression Path to Senior Sales Roles ✅ Remote Work Flexibility How to Apply If you’re ready to make an impact and earn great commission, apply now! Send your CV and a short cover letter explaining why you’re a great fit. We’re hiring immediately, so don’t wait—take the next step in your sales career today!

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