Customer Success Executive - Sponsorship, Remote
hace 4 días
Bury
Customer Success Executive – Sponsorship, Remote Circa £28,000 + Bonus 4k+ Remote, Travel + Benefits The client… They are a business events company specialising in commodities and energy trading – particularly looking at how global trends such as sustainability, digitalisation and democratisation are shaping the markets. They gather around 35,000 professionals from across the globe each year for their in-person and online events. They also run industry content hubs and ongoing webinars to provide year-round engagement with their community. An ambitious Customer Success Executive is required to join the team at this leading event company on a full-time, remote / work from home basis. During the last 2 years, they have experienced significant success and growth - tripling the size of the company and adding events in the United States and Singapore. This is a newly created role with responsibilities previously shared across various departments. This provides a real opportunity for the right candidate to shape this new function, practically apply their expertise, and have a clear and visible impact across the entire business. Key Responsibilities: • Ensuring the success of their sponsors globally, with their contracts, requirements and success factors varying from standardised and simple to very high-value and complex, • Upon the point of their becoming a client, you will ensure that their contractual agreements and goals are translated into an up to 1-year action plan and will deliver on that at the highest level, • The role requires collaboration with several teams across the company, including Operations, Marketing, Finance and Sales, • Mapping out fulfilment plans with the client, • Developing bespoke client events such as private dinners and workshops, • Working with sales to identify upsell opportunities, • Liaising in the development of marketing campaigns to support client messaging, • Attending their global events to support clients on the ground Required Experience: You have at least 6 Months + of client / customer success experience, ideally in an event sponsorship environment Degree level (or equivalent qualifications) and above preferred Knowledge of energy and/or commodities markets is advantageous Knowledge of Hubspot or similar CRM tools is advantageous Knowledge of project management tools Please send CV’s to