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Finance Director Your new company SELDOC are a GP co-operative that provide primary care to patients across southeast London. This successful organisation has been established for 26 years and now works locally with over 2 million patients. As an organisation, they are dedicated to patient care, working together with partners to make a better NHS. They have a strong ethical culture that celebrates diversity, equity and inclusion and are committed to providing a high-quality service. An innovative organisation, they are expanding into new areas, including private sector workplace wellness with Verve Healthcare.Based in smart offices in Kingston upon Thames, there will be some scope to work from home, however as a leader and board director on the senior leadership team, you will need to be visible in the workplace. Free parking is available, and the offices are within an easy walk from the station. This is a unique opportunity to make an impact to a patient-led healthcare organisation. Your new role As Finance Director, and a member of the board, you will report directly to the CEO and be accountable for the financial planning, financial stewardship of the organisation, and be key to the overall future strategy. You will ensure that the Group’s businesses are well planned and delivered from a financial perspective and ensure that the business meets all statutory reporting requirements. You will be responsible for making sure that key business risks are identified and managed, and adequate insurance provision is in place where needed. You will be accountable for the delivery of the 10-point financial plan and act as a leader and role model in this process. This role provides an amazing opportunity for the post holder to make a significant impact. Duties and responsibilities will include: • Designing and owning financial planning and audit processes, • Creating and managing the budget process, • Ensuring financial risks are properly identified and managed., • Collaborating with external parties such as auditors to ensure SELDOC mirrors best practice., • Creating and owning the financial strategy for the business., • Building a business plan in line with the organisations future strategy., • Fostering key partnerships with internal and external stakeholders., • Acting as a champion for financial delivery across the executive team by creating accurate business models to support business winning pitches and robust controls., • Leading on premises, facilities and procurement strategies., • Managing cash management strategies and liquidity to support business operations and growth., • Leading and developing the finance team, and acting as a duty business leader when needed. What you'll need to succeed You will be a qualified accountant, (ACA, CIMA OR ACCA) with appropriate leadership experience within a similar size / complex organisation.Experienced in providing leadership in a commercial environment where margin control is paramount. You will have strong cost reduction experience and will have the ability to create and present compelling pitches to persuade others.Proven experience in managing and leading a team and other third parties.Demonstration of the ability to stay on top of the numbers in a complex and fast-paced environment and be able to deal with change.Experienced in building and deploying financial models to support new business tenders.Be able to demonstrate a caring and collaborative approach to business.Offer senior management experience or board level experience of running a finance function.Be able to demonstrate you can understand and motivate your direct reports as well as gain the confidence of both peers at director and senior manager level throughout the organisation. What you'll get in return This is a unique opportunity to join and be a key board member for a superb, co-operative healthcare business.Base salary up to £125,000 per annumPensionBonus 25-day holidayParkingHybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4767778

Role Title: Strategic Initiatives Location: Hammersmith/Hybrid Reporting to: Group COO Company: Scaling global Fintech group (privately owned, debt‑free, strong balance sheet) The Opportunity We are a high‑growth, global Fintech group of companies with a strong financial position and ambitious plans to 3–4x the size of the business over the coming years. As we scale internationally and continue to professionalise our operating model, we are creating a new Strategic Initiatives role to work closely with our Group COO and senior leadership team. This is a high‑impact, high‑exposure position designed for a bright, well‑educated individual with a Business Analyst or Consulting background who is ready to take the next step in their career. The role will sit at the intersection of Operations, Product, Finance, Risk & Compliance, and will play a key role in driving execution of strategic priorities across the Group. A core focus of the role will be supporting our EU MiFID and EMI licensing processes, alongside broader operational, regulatory and commercial initiatives linked to our international expansion. Key Responsibilities Strategic Execution & COO Support • Act as a trusted right‑hand to the Group COO on priority strategic initiatives across the Group., • Translate high‑level strategy into structured plans, clear milestones, and measurable outcomes., • Drive cross‑functional initiatives that cut across Operations, Product, Finance, Risk, Compliance and Technology., • Prepare board‑level materials, investment cases, business plans and executive updates., • Support the delivery of EU MiFID and EMI licensing programmes, working closely with internal teams and external advisors., • Coordinate inputs across Compliance, Legal, Operations, Finance and Technology., • Assist with regulatory documentation, operating model design, and readiness assessments., • Conduct deep‑dive analysis into business performance, processes, cost structures and growth opportunities., • Design and optimise operating models to support rapid international scaling., • Identify inefficiencies, risks and improvement opportunities across the Group., • Act as a connective tissue between teams, ensuring alignment between strategy and execution., • Support product and operational launches in new markets., • Work closely with Finance on forecasting, budgeting and performance tracking., • Partner with Operations and Product to ensure scalable, compliant and customer‑centric solutions. Candidate Profile Background & Experience • 1–3+ years’ experience in a Business Analyst, Strategy, Consulting, Corporate Development or Operations role., • Experience in Fintech, Financial Services, Payments or a regulated environment is highly desirable., • Exposure to regulatory programmes (MiFID, EMI, PSD2, or similar) is a strong advantage but not essential., • Strong academic background (Bachelor’s degree required; Master’s, MBA or equivalent a plus)., • Highly analytical with strong problem‑solving and structuring skills., • Commercially minded with an ability to balance strategic thinking and hands‑on execution., • Comfortable working with senior stakeholders and presenting to leadership., • Excellent written and verbal communication skills., • Strong project management skills with attention to detail., • Curious, proactive and intellectually ambitious., • Thrives in ambiguity and enjoys building things from first principles. Why Join Us? • Direct exposure to senior leadership and the opportunity to influence Group‑wide strategy., • Play a key role in international expansion and regulatory market entry., • Join a financially strong, privately owned business with no debt and long‑term ambition., • Significant scope for career progression as the Group continues to scale., • A role that combines strategy, execution, and real‑world operational impact. This role is ideal for a high‑potential Business Analyst or Consultant looking to step into a broader, more influential position within a fast‑growing global Fintech

Entity: Technology Job Family Group: IT&S Group Job Description: The Senior Principal Manager for Portfolio, Analytics & Insights (PAI) is the head of the PAI function within Digital Technology, supporting all teams across digital. The role leads bp’s digital portfolio processes, drives performance management across digital teams covering both financial and non-financial metrics; and is responsible for developing digital systems and ways of working to drive increasing transparency across digital portfolio operations. This role is key in leading digital strategy and reports to the Digital Delivery Senior Vice President. With the option to be based in the UK, Pune or Budapest, this role sits at the heart of bp’s digital ecosystem, offering broad exposure and a central role in shaping portfolio priorities and strategy. What you will do... • Lead the full PAI team including Portfolio Principals, embedded performance leads within each delivery portfolio in digital and teams developing new tools to increase transparency of our digital activities., • Build a team focussed on outcomes aligned with business goals and that model data-driven insights, • Provide coaching, prioritisation, and alignment to ensure consistent delivery across digital., • Co-ordinate and lead the development of a cohesive and aligned digital strategy, • Lead the digital planning and portfolio process in support of the digital strategy, increasingly using digital tools to drive these processes. Work hand-in-hand with finance to deliver the investment and operating costs plan., • Provide transparency on progress and drive delivery, • Drive understanding of the key levers to increase digital efficiency, including modelling future opportunities, progress against targets and driving further interventions., • Lead digital benchmarking activity to provide insights on future opportunities for increased efficiency and effectiveness., • Support delivery teams to deliver their portfolios, maximizing value delivery, in line with financial frames and focusing on priority projects., • Define digital performance metrics and indicators across cost, value, delivery health, resource utilisation, and business outcomes, and ensure performance management is in place to ensure delivery., • Set policy and governance for performance data across the digital estate and drive standards adoption to ensure consistent delivery and measurement of performance in Digital., • Coordinate and drive content for performance reviews and senior stakeholder sessions to inform executive decision-making., • Deliver Insight-Driven Performance & Analytics increasingly using digital tooling, • Drive the adoption of existing portfolio tools and lead the development of new digital tooling which brings together a wide range of data sources to provide increasing transparency to our digital activities., • Define and embed ways of working which underpin a data-driven insights culture What you will bring... • Experience in performance or finance management, strategy, data & analytics, or programme management, • Experience in performance management and commercial models for Digital Technologies., • Strong Relationship Management across a matrix organization, • Creates strategic partnerships, manages risks, unblocks and handles escalation paths for effective implementation., • Significant experience leading people and multi-functional teams., • A proven track record of navigating complex partnerships and resolving conflict with calm, resilience, and sound judgement., • Commercially oriented with deep focus on unlocking customer and business value through digital technology., • Growth-minded with a thirst to learn and apply emerging technologies for business value, • Digitally enabled and data driven, • Focused on growth and development of commercially feasible customer focused offers., • Drives performance and is comfortable with uncertainty and an ever-changing environment., • Bachelor’s degree in Business Administration, Finance, Computer science or digital field, Engineering, Mathematics or Science degree or equivalent work experience., • Master`s degree or MBA in Business Administration, Finance, Computer science or digital subject area would be an advantage. Why join us? At bp, we're committed to supporting leaders who want to make an impact. You will have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters. We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities needed to thrive. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs — from healthcare and retirement plans to paid time off and agile working. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that. Apply now! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, API and platform design, Benefits Management, Business Analysis, Business modelling, Client Counseling, Cloud Platforms, Configuration management and release, Data Analysis, Data design, Data Management, Demand Management, Design Thinking, Dialogue enablement, Digital Innovation, Digital Product Management, Employee Experience, Empowering Others, Facilitation, Influencing, Long Term Planning, Managing change, Marketing strategy, Measurement and metrics {+ 5 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

• Heartwood Collection Head of Digital : The Role We are currently recruiting for a Head of Digital to join out growing team at Heartwood Collection. Reporting to the Marketing Director, you will be the strategic lead for all digital touchpoints across our brasseries, pubs, and pubs with rooms. You are responsible for the overarching digital vision, driving guest acquisition and retention through a seamless, data-driven ecosystem. You will oversee a diverse remit including CRM, Loyalty, Data & Insights, Product (Web/App), Content, and Optimisation, while managing key agency partnerships to ensure our digital presence is commercial, innovative, and market-leading. The role is based full time at our Head Office in Teddington, conveniently located next to the station. Head of Digital : Key ResponsibilitiesDigital Strategy & Leadership • Define and execute the digital strategy to drive online bookings, guest frequency, and digital revenue., • Full ownership of the digital budget, ensuring optimal ROI across paid media, tech investment, and production., • Keep the brand at the forefront of hospitality tech, exploring AI, personalised guest experiences, and frictionless booking.Agency & Partner Management, • Manage specialist agencies (SEO, PPC, Paid Social, Affiliates) to ensure high-quality traffic and efficient cost-per-acquisition (CPA)., • Oversee the relationship with web developers and UX designers to manage the product roadmap and site stability., • Help lead the procurement and annual reviews of all digital vendors.CRM, Loyalty & Personalisation, • Develop and scale our Treats and Le-Club loyalty programmes that incentivise repeat visits across all brand pillars., • Work closely with the product team, to bring to life new supplier activations that excite our guests, delivering 'surprise and delight' moments., • Oversee the CRM Manager to ensure automated journeys and ad-hoc campaigns are sophisticated, segmented, and drive measurable lifetime value (LTV).Data, Insights & Product Optimisation, • Act as the custodian of guest data, ensuring GDPR compliance and the integration of data flows between all our digital channels., • Lead a continuous CRO programme of working including A/B testing on the website and booking engines to reduce friction and increase conversion., • Deliver high-level insights to the Executive team, translating complex digital metrics into actionable commercial outcomes.Content & Brand Digitalisation, • Content Strategy: Oversee the digital content calendar, ensuring brand consistency across web, loyalty, and email., • 3+ years in digital marketing or ecommerce, with at least 2 years in a leadership role., • Experience in hospitality, travel, or retail is an advantage., • Proven ability to move beyond execution to high-level planning that aligns with wider business goals., • Deep understanding of the "MarTech" landscape. Familiarity with these platforms - CRM (Airship/Atreemo), CMS (WordPress), Loyalty (Pepper) and Analytics (GA4/Tableau)., • You don't just report on clicks; you report on covers, revenue, and margin. You are comfortable challenging the finance team and justifying spend based on data., • A mentor who can manage a small internal team while effectively holding external agencies accountable., • Competitive salary, • Head Office Bonus ( up to 10% of salary ), • The Pantry - 100s of retailers and experience discounts through Reward Gateway, • Private Healthcare through Bupa, • 50% off food in all Heartwood Collection sites, • Friends and Family discount of 20% off food at all Heartwood Collection sites, • Discounted Rooms at our Inns, • Enhanced Maternity & Paternity package, • 25 days of holiday plus bank holidays, • Additional holiday- option to buy an extra 5 days holiday per year, • Refer a Friend Bonus up to 1500, • A thoughtful gift to celebrate your birthday, • Employee Assistance Program with Hospitality Action, • Cycle to Work Scheme We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where data plays a critical role in shaping commercial success and long-term strategy

Job Title: Sales Executive Salary: Basic Salary £18k- £24k DOE with a realistic OTE £60k Presige Franchised Motor Dealer Role Overview: Were looking for a motivated Sales Executive to join my clients growing team. Youll play a key role in driving sales, providing expert advice, and delivering excellent customer service throughout the car-buying process. Hours: 45 hours per week, including Saturdays and occasional Sundays (1 in 3) and public holidays, with a weekday off. Key Responsibilities: Sales Process Management: Follow established procedures and industry regulations. Product Demonstration: Showcase vehicles and conduct test drives. Prospecting & Follow-Up: Actively pursue new leads and maintain relationships with existing customers. Sales Administration: Handle paperwork and communication, including finance options and delivery. Vehicle Appraisal: Accurately appraise part-exchange vehicles. Regulatory Compliance: Ensure sales follow all legal and company procedures. Benefits: Occupational Health Services Bonus Plans: Based on performance, customer satisfaction, and sales volume. Exclusive Vehicle Benefits: Drive a new car with flexible contracts and discounts. Discounted Servicing & Parts Increased Holidays with Service Birthday Off Pension & Life Assurance Cycle to Work Scheme Company Discounts 24/7 Employee Support for well-being and legal/financial assistance. If this sounds like you, apply today with an up to date CV! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, youll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

* * SALARY: Starting from £23,900 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 16/4/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Fleet Customer Service Executive to support the delivery of an exceptional vehicle ordering and fulfilment experience for our Corporate and Fleet customers. This high‑paced, customer‑focused role will be instrumental in ensuring the smooth ordering and delivery of new vehicles, building strong relationships with customers and suppliers, and contributing to the continued growth of our contract hire portfolio. By providing outstanding service across every interaction—whether by phone or email—you’ll help maintain the high service standards that define VWFS|FLEET. What you’ll be doing: • Responding to customer enquiries, primarily by phone and email, ensuring every interaction is clear, professional and customer‑focused., • Accurately entering and managing customer data, following processing procedures and meeting response‑time guidelines with both speed and precision., • Processing weekly vehicle orders and maintaining up‑to‑date information in internal systems while keeping customers informed throughout., • Acting as the key liaison between customers and dealerships to coordinate vehicle delivery details., • Managing the payment of supplier vehicle invoices in line with agreed processes., • Handling email and administrative queries, using outbound calls where appropriate to achieve efficient, “one‑and‑done” resolutions., • Taking ownership for delivering excellent customer service at all times, ensuring customer needs are fully understood., • Providing proactive support through strong industry and product knowledge, helping customers make informed decisions. You’ll have a passion for delivering great customer experiences, a focus on accuracy and detail, and a mindset geared toward proactive, efficient problem-solving. Essential experience & skills • Confident and comfortable speaking with customers over the phone., • A strong sense of urgency and the motivation to respond swiftly and effectively., • PC literate, with the ability to navigate multiple systems accurately., • Excellent written and verbal communication skills., • A strong customer service focus, with a commitment to delivering high‑quality support., • An understanding of the Data Protection Act and Consumer Credit Act (desirable, but not essential)., • Ability to communicate and negotiate effectively, both verbally and in writing. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

Help deliver month‑end, including preparing journals, running core reports and supporting the Finance Analyst to ensure timely, accurate regional submissions. This is an exciting opportunity to be part of our Commercial Finance team and contribute directly to the financial performance of the.

A leading scientific research organization in the UK seeks a Head of Commercial Finance to provide strategic insight and lead the finance team.You will be collaborating with the executive team to drive informed decisions, manage performance reporting, and ensure financial governance.This high-impact

As Operations & Finance Administrator you will assist the Chief Executive in maintaining efficient financial and administrative systems in order to support the day-to-day operations of the Trust. A vacancy has arisen for an Administrator to join Richmond Music Trust, a well-established provider of m

Job Title: Sales Executive Salary: Basic Salary £18k- £24k DOE with a realistic OTE £60k Presige Franchised Motor Dealer Role Overview: We're looking for a motivated Sales Executive to join my client's growing team. You'll play a key role in driving sales, providing expert advice, and delivering excellent customer service throughout the car-buying process. Hours: 45 hours per week, including Saturdays and occasional Sundays (1 in 3) and public holidays, with a weekday off. Key Responsibilities: Sales Process Management: Follow established procedures and industry regulations. Product Demonstration: Showcase vehicles and conduct test drives. Prospecting & Follow-Up: Actively pursue new leads and maintain relationships with existing customers. Sales Administration: Handle paperwork and communication, including finance options and delivery. Vehicle Appraisal: Accurately appraise part-exchange vehicles. Regulatory Compliance: Ensure sales follow all legal and company procedures. Benefits: Occupational Health Services Bonus Plans: Based on performance, customer satisfaction, and sales volume. Exclusive Vehicle Benefits: Drive a new car with flexible contracts and discounts. Discounted Servicing & Parts Increased Holidays with Service Birthday Off Pension & Life Assurance Cycle to Work Scheme Company Discounts 24/7 Employee Support for well-being and legal/financial assistance. If this sounds like you, apply today with an up to date CV! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Job title – Reward & Performance Manager Location – Remote with occasional office attendance (once per month in London W5) Contract – Temporary - 6 month Hours – 35 hours per week, Start Date – ASAP The Role Summary We’re looking for a Reward & Performance Manager to lead a full Total Reward review while enhancing how performance is embedded across the organisation. This role will have a strong focus on upskilling managers in performance management, ensuring frameworks are not just in place, but actively used to drive high performance and engagement. You’ll work closely with senior stakeholders to deliver a modern, data-led reward and performance strategy, with exposure across the full employee lifecycle. Key Responsibilities Reward Lead the annual pay review and reward cycle, ensuring clarity, fairness, and alignment to strategy Provide expert guidance to senior leaders on remuneration, pay benchmarking, and market trends Oversee reward budgeting in partnership with Finance, including modelling and scenario planning Deliver executive-level reporting and insights for governance and remuneration committees Lead pay gap reporting and ensure alignment with EDI and organisational KPIsPerformance Own and continuously improve the performance management framework Lead the annual performance review cycle, including organisation-wide calibration Embed best practice performance processes, including system utilisation (e.g. Kallidus) Ensure compliance with employment legislation and industry standardsBenefits Oversee benefits strategy, ensuring value for money and strong employee engagement Manage vendor relationships and drive continuous improvement in offerings Ensure all reward and benefits policies are compliant and audit-readyRequirements Strong experience in reward, compensation, and performance management within a complex organisation Proven track record delivering Total Reward reviews or transformation projects Experience driving performance culture change and manager capability Comfortable working with data, benchmarking, and HR metrics Strong stakeholder management skills, with the ability to influence senior leadershipDesirable Experience with Kallidus LMS or similar performance/learning platforms CIPD qualified (or equivalent) If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

Temporary Customer Service Executive Location: Hook Hours: Full Time Pay Rate: £12.50ph The role holder is responsible for managing incoming customer enquiries in a timely and proactive manner, with a strong focus on order retention, cancellation retention, and return retention. A key element of the role is taking a customer obsessed approach throughout the purchase journey. This includes guiding customers through their finance application, responding to all pre‑delivery enquiries and offering clear, reassuring information that removes friction and strengthens trust. Through every interaction, the role holder will deliver a faff‑free, memorable experience that builds meaningful relationships and helps maintain customer commitment. Main Duties * Handle customer retention opportunities across WhatsApp, text, email, and inbound/outbound calls * Deliver outstanding service with a genuine passion for helping customers, demonstrating pride in your role and sharing success stories that reflect excellent customer outcomes. * Manage customer needs, identifying pain points, highlighting opportunities for improvement, and taking action to increase customer satisfaction and retention. * Work to retain customers through personalised support, turning retention opportunities into continued commitment to the brand. * Build meaningful relationships by understanding customer needs, clearly explaining relevant value‑added products, and ensuring seamless support through to vehicle delivery. * Use multiple systems, including finance application platforms and third‑party tools, to efficiently manage customer cases and support successful outcomes. * Collaborate closely with stakeholders across the business to minimise losses, strengthen retention outcomes, and drive continuous improvement for internal and external customers. * Professionally defuse challenging situations, identify next‑issue‑avoidance opportunities and manage cases with accuracy and care. * Apply strong attention to detail when validating documents, guiding customers through funder requirements and supporting the successful progression of finance applications. * Support the Customer Experience Management team and wider management with tasks and responsibilities as required. * Handle processes related to the vehicle purchase journey, including: Managing part‑exchange and outstanding finance queries. Supporting the unwinding of finance agreements. Managing HPI queries and validating vehicle information related to part‑exchange cases