Planning Support Administrator
12 days ago
Farnham
Planning Support Administrator \n \n Based in Farnham, Surrey | Hybrid Working (3 days in office) | £28,000 - £35,000 DOE | Full-time, 37.5 hours per week \n \n About the Opportunity \n An established and growing wealth management and financial planning business is seeking a highly organised and customer-focused Planning Support Administrator to join its Advice Delivery team. \n \n This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys building strong relationships with clients and colleagues. You'll play a key role in supporting advisers and ensuring a seamless client experience throughout the onboarding and servicing journey. \n \n Key Responsibilities \n\n • Deliver outstanding service and support to clients at all times.\n, • Manage client onboarding and ongoing servicing processes efficiently.\n, • Build strong working relationships with clients, advisers, paraplanners, and colleagues.\n, • Communicate effectively via telephone, email, and other channels.\n, • Maintain accurate records and utilise CRM systems effectively.\n, • Support continuous process improvement initiatives.\n, • Contribute positively to team culture and business projects as required.\n\n \n About You \n We're looking for someone who is: \n\n • Highly organised and delivery-focused.\n, • Experienced in a client-facing administrative role.\n, • Ideally experienced within financial planning, wealth management, or financial services.\n, • Comfortable using CRM systems and managing multiple priorities.\n, • A strong communicator with excellent customer service skills.\n, • A proactive self-starter who takes ownership of their development.\n, • A collaborative team player with a positive attitude.\n\n \n Desirable \n\n • Knowledge of investment and financial planning products such as ISAs, GIAs, pensions, and bonds.\n, • Experience challenging and improving existing processes.\n\n \n What's on Offer \n\n • Competitive salary of £28,000 - £35,000, depending on experience.\n, • Hybrid working with flexibility around working arrangements.\n, • 25 days annual leave plus bank holidays.\n, • Pension scheme.\n, • Life assurance and income protection.\n, • Flexible benefits platform.\n, • Career development opportunities within a collaborative and growing business.\n\n \n Apply Now \n If you're an experienced administrator with a passion for delivering exceptional client service and are looking to join a supportive, professional environment where you can develop your career, we'd love to hear from you.