Assistant Finance Officer
hace 17 días
Lincoln
3-4 Months contract with a local authority Summary • Handle live phone calls and manage incoming emails as the first point of contact for the Credit Control and Adult Care Charging Teams., • Address Tier 1 questions including providing copy invoices processing card payments and managing care breaks and adjustments., • Refer queries to originating departments as needed and monitor the receipt of responses., • Collaborate with originating departments regarding further recovery actions or write-offs., • Escalate complex debts to the Senior Credit Controller., • Contact debtors via telephone letter and email to assess their financial circumstances and ability to pay., • Report any issues with achieving debt review targets to the Senior Credit Controller., • Review invoices and reminder letters for quality control., • Offer advice on the debt recovery process as required., • Prepare debt cases for County Court action., • Experience in a customer service or credit control environment., • Familiarity with financial assessments and debt recovery procedures., • Ability to manage sensitive and confidential information., • GCSEs (or equivalent) including English and Maths., • NVQ Level 2 or 3 in Business Administration Customer Service or equivalent (desirable)., • Working hours: 37 hours per week, • Location: Orchard Street Lincoln Lincolnshire LN1 1YL United Kingdom, • Hybrid working after 2 weeks of initial training: first two weeks office-based in Central Lincoln followed by 2 days in the office (set day Wednesday) and 3 days working from home. Required Skills: Take live phone calls and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams dealing with customer enquiries. Required Education: Take live phone calls and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams dealing with customer enquiries. Key Skills Facilities Management,Data Warehousing,Business Operations,Maintenance Engineering,Adobe Employment Type : Full Time Experience: years Vacancy: 1