As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Job Title: Financial Controller Company: Leading Manufacturing Company Salary: £65,000 - £75,000 depending on experience Location: Darlington Hays is working exclusively with a prominent ...
Your new companyA Co Durham based manufacturer are looking to appoint a Financial Controller to both support the Finance Director and lead, manage & mentor the small finance team. Your new roleYour ...
The Financial Controller will have autonomy to drive process improvement across systems and controls as well as full responsibility for the day to day accounting of the division. You will have great ...
Financial Controller Reporting to the Managing Director/Commercial Director regarding all financial and accounting activities. Overseeing all financial activities on a day-to-day basis. Finance ...
Hybrid - County Durham Our client is seeking a driven and ambitious Financial Controller to join their company in County Durham and play a pivotal role in their continued success. About You: * A ...
As a Financial Controller, you'll play a pivotal role in steering the financial helm of the UK operations. Your responsibilities will include: * Overseeing and managing all financial aspects of the ...
Work with the Financial Controller to ensure a disciplined and efficient month-end process which results in the production of accurate and timely MI/KPI's for the business. * Oversee submission of ...
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Supply information relating to P+L to the financial controller. * Ensure that you are an active member of the bidding process, establishing a full understanding of associated costs and potential ...
Billingham Salary: £24,000 Looking for a dynamic opportunity in finance? Join a leading packaging distributor in the UK! Our client is on the hunt for a talented Credit Controller enhance their ...
The Role Reporting to the Financial Controller, the Financial Accountant will be working closely with senior leaders and operations to provide financial and commercial support to ensure that ...
My client is looking for a Financial Controller to join their family run business just a few miles outside of Thirsk. The candidate will be working within a small finance team and reporting directly ...
... finance tasks (50% of the role) and acting as the sole Credit Controller (50% of the role) * Generating Sales Invoices and sending to clients, coordinating queries * Contacting businesses to ...
As a Logistics Coordinator, you will be responsible for controlling the movement of goods through ... Liaise with Finance, Supply Chain and Production teams to co-ordinate annual end of year stock take ...
... controlled car to teach in (See images and videos at the bottom of the advert) · Be your own boss ... · Finance industry (finance manager, accountant, analysts, supervisor and director). · IT ...
... controlling the budgets and valuations. Senior Surveyors are typically allocated sites that are ... Please note this role is subject to a basic DBS and financial pre-employment checks In return we ...
With Stagecoach, you'll receive a competitive salary, a generous pension, and the financial ... to controller, to management - seeing our colleagues rise through the ranks always makes us proud
If you’re a Financial Controller (ACA / CIMA / ACCA) looking for a new role in fast paced, start-up environment where you will be given autonomy to manage the finance function please read on!. They are looking for a highly skilled Financial Controller (ideally with some US experience) who is able...
The Group Financial Controller will also be responsible for financial and regulatory reporting and ensuring financial systems and controls meet best practice. The Group Financial Controller will own and drive finance transformation and be a key member of the senior management team. You will be re...
They are looking for someone to join the team to help with both internally focussing on supporting the business commercially with reporting, delivery on sales targets but also the general financial controller type work, but more in an overseeing capacity. ...
The organisation now requires an articulate, experienced, Financial Controller to really take ownership of the function and to support the leadership with all aspects of financial management. Financial Controller – South West London - Up to £90k p. Working closely with their highly engaging and s...