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Assistant Manager - Level X Middlesborough About Us Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions we've got every occasion covered. Could you be what were looking for? As our business continues to expand andbring the full throttle best night out in one place experience. Were now looking for an experienced Assistant Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential. The Role As Assistant Manager, youll have to support with the responsibility for the performance, culture, and success of the site. Youll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams. Key Responsibilities: Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests Managing shifts covering the entire venue Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members To be a success with Lane7, youll: Have got management experience in the leisure, hospitality, or F&B sector? Be an Assistant Manager able to lead by example and supervise a team throughout every daily activity. Be an Assistant Manager who canInspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door Be a great communicator Have a positive, can-do and problem-solving attitude no matter the task that faces you. Have the ability to create a sense of fun, For you the guests and the team What Well Offer Salary - £31,000 Per Annum 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service) Company pension contribution Free bowling and activities for you and up to 3 others when you arent working (off-peak time) 25% off food and drink Get involved with different social activities throughout the year through our team social calendar Annual team awards party Cycle2Work scheme partnered with Halfords Refer a friend scheme Fancy being part of it all? Apply Now TPBN1_UKCT