Are you a business? Hire first line support candidates in Enfield
Position Overview: We are seeking a dynamic and experienced Customer Service Supervisor to join our team. The ideal candidate will have a strong background in the car spare parts industry and proven experience in a similar role. As a Customer Service Supervisor, you will be responsible for supervising and coordinating the activities of our help and advisory services team, ensuring exceptional customer support and satisfaction. Key Responsibilities: Directly supervise and coordinate the activities of help and advisory services to provide support for customers and users. Liaise with clients and handle more complicated or sensitive complaints and queries. Develop and plan training programs for team members to enhance their skills and knowledge. Establish and monitor work schedules to meet the organization's requirements and ensure optimal customer service coverage. Discuss customer responses with managers to improve the product or service provided and resolve operational problems effectively. Qualifications: Proven experience working in the car spare parts industry in a similar role. Excellent leadership and interpersonal skills with the ability to motivate and inspire team members. Strong communication skills, both written and verbal, with the ability to effectively liaise with clients and internal stakeholders. Exceptional problem-solving abilities and a customer-centric approach. Proficiency in relevant software applications and customer service tools.
Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. At a one-off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.