Retail Associate
3 days ago
Leavesden Green
Storytelling is, and will always be, the heart of what we do at Skydance. \n At Skydance, we envision a vibrant entertainment ecosystem where stories and worlds come to life. Our mission is to create engaging content for every age and audience, driven by our commitment to quality and our deep connection with fans. We are creator-first, audience-focused, tech-forward, and globally scaled. \n Join us and collaborate with talented teams that move fast, think boldly, and work with purpose to achieve remarkable results. We aim high, champion the best ideas, and win together, earning the trust of our employees, creators, partners, and audiences every day. \n If you’re excited about the chance to help shape the next-generation global media and entertainment company powered by creativity and technology, we’d love to welcome you aboard. LET’S GO! Your New Role...\n At Warner Bros. Studio Tour London - The Making of Harry Potter, we take pride in our world-class customer service and top-notch products. \n We’re looking for naturally friendly, enthusiastic, and positive individuals who want to take pride in their work. What makes a fantastic Retail Associate? If you see a queue at the till, you jump in to reduce wait times. If we’re out of Gryffindor Jumpers, you take the initiative to replenish them. It’s all about being proactive, finding solutions, and confidently doing what’s right for our customers. What’s in it for you?\n\n • Competitive pay at £13.45 per hour\n, • 25 days of holiday (pro-rata)\n, • GymPass or free access to our on-site gym\n, • Exclusive access to Paramount+, HBO Max, and our Screeners App\n, • Staff discounts on Studio Tour tickets, retail, food, and beverages\n, • Access to Friends and Family events\n, • Free on-site staff car parking\n, • Complimentary staff shuttle bus between Watford Junction and our Studio Tour\n, • On-site staff Studio Café\n, • Option to join our pension scheme and medical cash plan\nYour Role Accountabilities…\n\n, • Engage proactively with and assist our customers.\n, • Efficiently operate our tills.\n, • Ensure products are always available for customers.\n, • Maximize sales opportunities to achieve targets.\n, • Be prepared to lift, carry, and move boxes in a busy environment filled with visual and audio stimuli.\nQualifications & Experience…\n\n, • Effective and confident communication skills.\n, • Experience in a fast-paced environment.\n, • Ability to remain calm under pressure.\n, • Initiative to identify and complete necessary tasks.\n, • Capability to maintain excellent customer service while working at pace.\nWorking Pattern…\n\n, • Multiple intake dates throughout the year, requiring 2 weeks of full-time training (Monday-Friday) before starting your contracted hours.\n, • Contracts available for 32 or 40 hours per week, with weekend availability (Saturday and Sunday) required.\n, • Normal working hours are between 7 am and 10 pm, with occasional late-night events until 1 am.\n, • Flexibility to work late nights, events, and assist with stock replenishment is essential.\nDepartment Overview...\n Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props, and behind-the-scenes secrets of the Harry Potter films. Since opening in 2012, it has attracted over 14 million visitors and features retail stores with merchandise celebrating the Harry Potter film series. With over 40,000 reviews on TripAdvisor, 96% of visitors rate the experience as ‘excellent’ or ‘very good’. Recent additions include Platform 9 ¾ with the original Hogwarts Express, the Forbidden Forest, and Gringotts Wizarding Bank. \n About Skydance \n Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Our portfolio includes legendary brands like Paramount, Warner Bros., HBO, and many more. \n Some Important Details \n We are committed to building a diverse workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, without regard to race, color, ethnicity, national origin, citizenship status, religion, sex, gender identity, sexual orientation, age, marital status, disability, or any other category protected by law. \n If you’re a qualified candidate with a disability and require adjustments during the application process, please visit our accessibility page for instructions on submitting your request.