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Job Title: Customer Service Fire & Theft Claims Handler\n\nLocation: Liverpool / Sevenoaks\n\nSalary: £28,747 to £34,913 Plus up to £1,500 performance related bonus per annum\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays\n\nWhat you will be doing:\n\nAim towards excellent customer service level expectations and take ownership of all inbound communication\nPrompt investigation on the ownership of the vehicle\nEnsuring accurate payment to all Stakeholders on their claims\nAttention to detail on all work done around the total loss aspect of the claim\nEnsure thorough chronological record keeping of all activity within file claim notes\nEnsure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls\nMaintain effective diary management to reduce settlement time\nExpertly assess policy indemnity and identify fraud indicatorsWhat we're looking for:\n\nExcellent customer service skills\nNaturally empathetic and the ability to connect with people\nQuick fast paced problem-solving ability\nPositive can-do attitude\nGood IT skills and a confident communicator\nPassionate about working as part of a team\nHave the ability to make fast, informed decisions\nExcellent organisational and prioritisation skills with a strong attention to detail\nHave a desire to develop skills and experience within the insurance industry.\nThe Ability to deal with challenging customers and third party insurersGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.\n\nA Few Things to Know Before You Apply\n\nWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role

Job Title: Credit Hire Handler\n\nLocation: Sevenoaks or Liverpool with hybrid working\n\nSalary: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterly\n\nJob Type: Permanent, Full Time\n\nWorking Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm\n\nAbout The Role:\n\nReporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement.\n\nThis individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration.\n\nWhat you will be doing:\n\nValidating all motor claims across the mitigation team for indemnity and fraud\nAccurately assessing liability whilst utilising all available evidence and tools\nYou will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file\nIdentifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers\nEnsuring indemnity spend is minimized by commercial decision making\nProactive diary management to monitor and progress live hire cases\nAccurate quantum assessment of claims presented using the relevant tools available to assist\nApplying accurate reserves in line with company guidelines\nAny other Ad hoc task as the needs of the business dictateWhat we're looking for:\n\nA persuasive, confident and strong communicator with effective negotiation skills\nAbility to use own initiative to explore all options to achieve the best outcome for the business\nGood understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure\nMotivated self-starter with the ability to work as part of a teamGrow with Acorn:\n\nAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.\n\nWe're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:\n\nWe run through walls for our customers and each other\nWe challenge the status quo\nWe succeed when we help those around us succeed\nWe decide quickly when the smart thing to do is use our judgementBenefits:\n\nA maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options\n24/7 mental health support & free counselling available\nGrow with us: Through career fairs, leadership programs, and learning on the go!\nFlexible benefits, including early access to salary via our internal platform\nHybrid working options to support work-life balance and individual needs\nRecognition awards, social events & moreOur Commitment to our colleague's:\n\nThese aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\n\nMindful Employer - championing mental health and wellbeing\nDisability Confident Level 1 & 2 - creating accessible, inclusive opportunities\nMenopause Friendly accredited - supporting every stage of life\nArmed Forces Covenant signatory - honouring those who serve\nArmed Forces Defence employer recognition scheme - Supporting those who serve\nGreat Places to Work 2024/25 - fostering an engaging and positive workplace culture\nBest Place to Work for Development - proud to be investing in people's future\nBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply\n\nIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.\n\nVisa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.\nWe're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.\n\nCandidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role

Senior Business Rate and BID Officer\nMerseyside, Liverpool\nContract\n£34.34 per hour PAYE or £45.00 per hour limited paid via umbrella company inside IR35\nOur client is looking for an experienced is looking for a Senior Business Rate and BID Officer\n1 day a week in the office\nThis is one of many roles we are recruiting for please visit our website colbernlimited co uk\nProvide clear and inspiring leadership to the Business Rate and BID Team\nTo deliver first class service to all Businesses and the BID company. Taking an active and leading role in the management of the service and support efforts to bring about continuous improvement across the service. Lead on the administration of the BID Levy including monthly reporting and attending liaison meetings\nSupport the annual billing process for Business Rates Support Senior Managers in the management, supervision and operational service delivery.\nEnsure all processes and procedures are set to maximise income to the council.\nTo contribute to the process of continually improving customer access, quality, cost effective services and promotes a positive image of the City Council.\nEnsure performance is monitored, agreed standards achieved and maintained and quality standards met or exceeded.\nTo effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.\nTake steps to ensure Billing and Collection of Council Tax is safeguarded and fraud is prevented and detected wherever possible. Work co-operatively with investigators, other staff and other organisations to tackle fraud and other fraud, maintain standards of integrity as laid down in the Code of Conduct and Personal Standards of Behaviour.\nTo assist with the development and maintenance of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.\nTake all necessary steps to ensure that the provision of Data Protection Act and related legislation are observed to protect the dignity and rights of the individual.\nBe responsible for ensuring that all duties and responsibilities comply with all statutory requirements and with policy and procedure. Undertake, wherever required other responsibilities and duties where this is commensurate with the grade of the post. This may entail working from other locations.\nEnsure that appropriate arrangements are in place to provide for a positive work/life balance both in terms of personal workload and that of direct reports.\nIRRV Full Professional Qualification\nManagement Qualification Experience Essential\nExperience of administering a Business Rates and/or Council Tax Billing and Collection Function in a large Council\nKnowledge of Business Rate, BID, Council Tax and other legislation pertaining to the role\nDirect experience of managing and supervising staff at a senior level, including performance and productivity monitoring, training and negotiating skills.\nExperience of delivering training.\nExperience of monitoring and developing internal controls.\nExperience of working with external and internal organisations to achieve effective service delivery.\nExperience of directly contributing to the formulation, development and implementation of policy and practice.\nExperience of reporting to committees, boards, steering groups etc.\nKnowledge and understanding of city council services.\nSkills/Abilities Essential\nAbility to make decisions relating to the administration of Council Tax.\nAbility to communicate orally and in writing with a wide range of people.\nAbility to implement and manage change.\nAbility to motivate and manage staff to achieve results whilst promoting and sustaining good working relationships.\nAbility to produce and present clear procedural guidelines and reviews of every aspect of the service as required.\nAbility to provide leadership.\nAbility to produce accurate and timely management, financial and statistical information as required. Commitment Essential Practising and promoting equality of opportunity and non-discriminatory practices.\nProviding a quality service to meet customer needs.\nDesirable An understanding of and a personal commitment to the Vision and Values of Liverpool City Council Other Essential\nThis post is subject to a Disclosure and Barring Service (DBS) at the appropriate level\nPLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk\nThe first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Carpenters Group in Birkenhead is seeking a Legal Advisor specializing in Low Velocity Impact (LVI) cases.

As a Legal Advisor specialising in Low Velocity Impact (LVI) cases, you will be responsible for managing all aspects of non-litigated personal injury claims that involve allegations of fraud. This role is suitable for experienced legal advisors with significant knowledge of the full litigation proce

Paralegal – Fraud and Scams Department. We are hiring experienced Paralegals to work in our Fraud and Scams Department. Paralegals play a pivotal role within CEL by embodying and advancing our core values.

KeyResponsibilities Liaisewithadviserstounderstandclientobjectivesandgatheranyadditionalinformationrequiredtocompletesuitabilityassessments Reviewfact-finddatatodevelopaclearpictureofeachclientsoverallfinancialposition Investigateclientqueriesthoroughlyandprovideclear,accurateresponses Carryoutcomparativeanalysistosupportwell-informedclientrecommendations Conducttechnicalresearchaspartofreviewingexistingfinancialarrangements Performtaxplanningassessmentswhereappropriate Createandinterpretcashflowmodelstosupportfinancialplanningadvice Prepareclientsuitabilityreportsandcorrespondencewithinagreedtimeframes,ensuringaccuracyandclarity Produceannualreviewreportsandclientcommunicationsinlinewithagreedservicelevels Ensureallclient-relatedworkmeetsregulatorystandardsandissupportedbyappropriatedocumentation AdhereatalltimestotherequirementsoftheFinancialServicesandMarketsAct2000andrelevantFinancialConductAuthority(FCA)rulesandprinciples Supportpositiveclientoutcomesbyfollowinginternalcompliancepoliciesandprocedures,includingthoserelatingtofinancialcrimeprevention(e.g.anti-moneylaundering,dataprotection,fraud,andanti-bribery) Stayinformedofrelevantdevelopmentsinproducts,legislation,andtechnicalguidance Maintaintherequiredlevelofprofessionalcompetencefortherole Completeandaccuratelyrecordongoingcontinuingprofessionaldevelopment(CPD) SkillsandExperience HoldsaLevel4Diploma(orequivalentqualification) StrongworkingknowledgeofMicrosoftOfficeapplications,particularlyExcelandWord Effectivewrittenandverbalcommunicationskills Strongorganisationalandtimemanagementabilities Professionalandconfidenttelephonemanner Highlevelofaccuracyandattentiontodetail Goodplanningandcoordinationskills Weareanequalopportunitiesemployerandwelcomeapplicationsfromallsuitablyqualifiedindividualsregardlessofrace,sex,disability,religionorbelief,sexualorientation,orage. Duetothehighvolumeofapplicationswereceive,weregretthatwemaynotbeabletorespondtoeveryapplicantindividually.Ifyouhavenotheardfromuswithin10workingdays,pleaseassumethatyourapplicationhasbeenunsuccessfulonthisoccasion. Yourdetailswillbehandledinaccordancewithourprivacypolicyandinlinewithcurrentdataprotectionlegislation.Wemayretainyourinformationforfutureopportunitiesunlessyourequestotherwise. TPBN1_UKTJ

You will sit within the card fraud analytics team, focusing on monitoring, optimising, and improving fraud strategies. Hands on knowledge of Falcon or closely related fraud platforms such as SAS Fraud Management. Opportunity to influence fraud strategy and analytics direction.

Current mandates include substantial asset recovery claims, fraud disputes and investor/state matters with a strong international dimension. Associate or Senior Associate with strong experience in fraud-related disputes.

Our client is looking for an experienced Head of Fraud & Financial Crime to lead their first line fraud and financial crime capability. Establish and maintain a clear operating model, ensuring defined ownership and accountability across fraud and financial crime. Work closely with stakeholders acros

In this role, you will manage a complex caseload of litigated counter-fraud matters, taking ownership of case strategy and technical case handling. The position offers excellent exposure to challenging and high-profile fraud disputes, while allowing you to influence the direction and success of the

Fraud Specialist – OFFICE BASED IN GLASGOW. Ability to educate our customers on how to protect themselves against Fraud. Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio.

This role requires strong decision-making skills and a commitment to protecting genuine claims against fraud. NFU Mutual in England is looking for a Counter Fraud First Party Claims Handler to manage a portfolio of suspicious first party claims in the Motor and Property sectors. With a hybrid workin

You will review cases, assess investigator decisions, and contribute to continuous improvement in fraud operations. Strong analytical and communication skills are essential, alongside a relevant degree and several years of experience in AML or fraud environments. A prominent financial services compa

With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. Fraud/Complaints Contact Center Manager (CCM). The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with th

As a Fraud Operations Director in Fintech, you will work in a highly collaborative environment with extensive amounts of data to research and develop deep learning models to solve real-world problems and apply them to tasks such as identifying bad actors, preventing fraud, building anomaly detection

A national health service agency is seeking a Specialist Training Officer responsible for developing training programs for counter fraud professionals.

We are looking for a Senior Fraud Analyst to join our growing Fraud Analytics team at Zopa. Working closely with Fraud Strategy, Fraud Operations, Product and Engineering teams. As a Level 10 Fraud Analyst, you’ll use data to protect customers and the bank from fraud in real time, while making sur

Certified Fraud Examiner (CFE), Certified Anti‑Fraud Specialist Certification (CAFS), or another professional anti‑fraud certification. You'll design, oversee, and continuously enhance our fraud risk framework, leveraging your deep technical knowledge of anti‑fraud controls and their applicati

Candidates should have deep expertise in fraud, experience managing investigations, and proficiency in SQL. Harnham is seeking a Fraud Analytics Manager to join its team in London. This senior role focuses on identifying, analysing, and reducing fraud within complex payment flows.

Swiss Re - Schweizerische Rückversicherungs-Gesellschaft in Greater London seeks a Compliance Officer for a 12-month fixed-term contract focused on fraud risk management. In this role, you'll design and enhance the fraud risk framework, providing expert guidance across business units and ensuring e

You will manage investigations related to AML, fraud, and assist in regulatory compliance while contributing to process improvements.

A global payment solutions firm based in the United Kingdom is looking for an engineer to join their Payment Intelligence team.The role involves enhancing payment products and improving recovery rates while driving innovative features.The ideal candidate possesses strong programming skills in Ruby o

This role involves assisting in accident investigation and fraud prevention.

Proven experience in fraud management or a related compliance field, with a focus on 3rd‑party fraud. The team operates in an agile environment, meeting regularly to share insights on the latest fraud trends and collaborating on cross‑functional projects to stay ahead of evolving threats. Identi

A progressive financial institution seeks a Blockchain & Fraud Models Analyst to develop monitoring controls in London. The role involves designing fraud detection models, analyzing transaction behaviors, and collaborating with various teams. Candidates should have expertise in fraud monitoring, str

A leading insurance firm in the United Kingdom is seeking a Domestic Field Investigator to handle a portfolio of potentially fraudulent Home claims. The ideal candidate will have knowledge in insurance claims handling, civil and criminal law, and experience in fraud investigations.

A leading fintech firm in London seeks a Fraud Specialist to shape the security of its digital lending products. You'll identify emerging fraud risks and implement solutions to mitigate them. The ideal candidate has a strong background in fraud management, excellent analytical skills, and fluency in

A leading tech company in Greater London seeks a Staff Data Scientist to provide technical leadership in Claims.Responsibilities include designing ML systems and fostering collaboration to enhance claims automation.The ideal candidate will have substantial experience in delivering Machine Learning s

Applicants should have an accredited counter fraud qualification and a minimum of 2 years' relevant experience. A leading consultancy firm based in the United Kingdom seeks an experienced Senior Fraud Investigator to join their team. The position involves managing a live caseload focused on tenancy

A global communication platform is seeking a Director in Analytics to lead the optimization of fraud detection systems using machine learning. The successful candidate will coordinate with various teams to implement comprehensive fraud solutions and ensure compliance with financial regulations. Appl

In this role, you will design and enhance fraud detection systems while collaborating with various teams to understand and combat fraud dynamics. A leading motor insurance company in the UK is seeking a Senior Data Scientist for its Anti Fraud Team. The candidate should have at least 3 years of expe

Conduct fraud risk assessments covering key fraud typologies including scams, APP fraud, card fraud, account takeover, mule activity, and emerging threats. You'll partner with fraud leaders, risk teams and senior stakeholders at regulated firms to assess fraud and financial crime risk, review and en

As a Senior Data Scientist within the Anti Fraud Team you'll design and improve fraud detection systems that prioritise high risk claims, optimising the trade-off between detection accuracy and operational efficiency. Developing deep expertise in fraud dynamics, you'll identify emerging fraud patter

This is a key leadership role sitting in the 1st Line of Defence, bridging operations and commercial teams, and playing a critical part in shaping how fraud insights drive business decisions. They are seeking a forward-thinking fraud leader who can build out this capability, leveraging data analytic

A multinational consultancy is looking for a Senior Manager in Fraud Risk & Control Advisory to lead multidisciplinary teams in enhancing clients' fraud risk management. The successful candidate will work across various sectors, designing transformative solutions to tackle fraud and control failures

A global FinTech company in Greater London is seeking a Trading Anti-Fraud Manager to lead efforts in detecting and preventing trading fraud across multiple regions.

The role involves overseeing investigations of suspected fraudulent claims, improving fraud detection processes, and collaborating with various teams. A leading specialist insurer in London is seeking a London Market Special Investigations Manager to lead the fraud investigation unit. An ideal candi

A leading fintech company in Greater London is seeking a Senior Product Manager for Risk & Fraud. This pivotal role focuses on leading risk management and fraud detection strategies within the organization.

Design, develop, tune, and maintain rules and models for blockchain transaction monitoring and fraudulent payment screening. Strong subject‑matter expertise in fraud and blockchain monitoring, including rules, typologies, detection approaches, and vendor tooling. Experience designing and tuning tr

Ernst & Young Advisory Services Sdn Bhd in London seeks a Senior Forensic Data Analyst to provide advanced analytics in financial services.Key responsibilities include delivering data-driven projects, communicating with clients, and analyzing large datasets.Candidates must have a degree in a STEM fi

William James Recruitment is seeking an experienced Litigation Partner for a prestigious boutique firm in Greater London.The role offers a unique opportunity to work in a collegial environment without conflicts or excessive pressure.Candidates should have a strong track record in commercial litigati

A global fintech company based in Greater London seeks a Fraud Operations Director. This senior management role involves leading fraud detection system development, collaborating across multiple departments, and leveraging extensive data to enhance model performance. The ideal candidate will have ov

A leading compliance consultancy is looking for a Senior Consultant to lead fraud-focused advisory engagements. Candidates should have a solid understanding of UK regulations and 3-5 years of fraud-related experience.

A financial technology firm in Greater London is seeking an experienced professional to lead data-driven fraud risk management initiatives. The role involves conducting thorough analyses to monitor fraud risks, performing control tests, and ensuring compliance with regulations.

Barclays to find an expert Program Leader to manage global teams and drive product strategies across multiple locations.This role requires extensive knowledge of Agile methodologies, strong experience in managing large-scale change, and strategic thinking to enhance governance and innovation within

We’re partnering with a fast‑scaling, venture‑backed RegTech / Fraud Technology company that is redefining how businesses manage transaction screening, fraud detection, and dynamic user risk across global markets. As Senior Product Manager, you’ll take full ownership of a product suite focus

This role offers the opportunity to take ownership of fraud monitoring processes, proactively identify risks, and enhance the overall fraud defense strategy across multiple payment products and transaction flows. Hands‑on experience in fraud monitoring, transaction risk analysis, or fraud preventi