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About the team: The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal. What you will be doing: In this varied role, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times. You will work within a positive and supportive team, with access to a clear progression matrix to support your career goals! Your responsibilities will include: • Supporting the Broker Journey by using skills and knowledge to deal with queries from Intermediaries through all communication methods for new lending, • Delivering a high standard of customer service, • Providing clear clarification for declined cases, • Dealing with internal departments where required, • Liaising with our Business Development Managers to provide them ongoing support, • Participate actively in telephone campaigns where required for intermediaries, • Resolving technical queries and escalate where necessary We offer a base salary of £25,000 and a competitive benefits package including: • Enhanced family-focused benefits, • Hybrid-working *3 days in the office, 2 at home OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment! Please use this link to see the fantastic benefits available at OSB: ___ Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below: • Previous experience in a customer service environment with a confident telephone manner., • Advanced skills in respect of communication and delivering a high level of customer service., • Intermediate skills in respect of attention to detail and ability to learn new processes and procedures. Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: ___ We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self. Diversity, Equity & Inclusion Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply - even if you don't check every box. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all." #INDLP

As a Product Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. Minimum of 3-5 years of experience as a Product Owner or Product Manag

Applicants with motor fraud or casualty fraud experience are preferred. This Motor Fraud Solicitor/CILEx role will see you responsible for your own caseload of litigated motor fraud claims. Work will include defending and investigating exaggerated claims, fabricated claims, fabricated accident circu

The role of Fraud Investigator is to support customers who potentially are, or are suspected to be, the victim of a scam or fraud in an efficient manner. Fraud Operations Investigator (GCB7).

You will be part of a fast-growing practice specialising in insurance and non-insurance fraud disputes, including motor and organised frauds. Manage a full caseload of motor fraud claims. Strong knowledge of the litigation process and personal injury or Fraud (desirable).

It has a reputation for robustly defending fraud insurance claims and proactively tackling those organisations and professional enablers driving the claims, particularly within their projects and organised fraud specialisms. You will ideally have defendant EL/PL, RTA or credit hire experience; some

Strong analytical and critical thinking skills.

This includes moves between government departments. Candidates should also note that with effect from 1st August 2018 the department will also check all applicants who are successful at interview, against the Internal Fraud Database (IFD) held by the Cabinet Office.

Collaborate with external partners to improve fraud controls in the first year. Commercial mindset – ability to understand and apply fraud data in a business context. Opportunity to work across multiple fraud areas and high-impact projects.

This Motor Fraud Solicitor/CILEx role will see you responsible for your own caseload of litigated motor fraud claims. Applicants with motor fraud or casualty fraud experience are preferred. Work will include defending and investigating exaggerated claims, fabricated claims, fabricated accident circu

Our Fraud Detection Team go the extra mile to provide customers with the help they need to manage their financial situation. You’ll be primarily helping customers who have been a victim of fraud, which means there’ll be some tough conversations – but your resilience and ability to empathise wi

Ensuring the validity of this data is essential, especially in the face of challenges such as out-of-country fraud, identity simulation, and participants falsifying information to qualify for surveys. As a Data Analyst, you will analyse large volumes of survey and marketing data to uncover behaviour

Working collaboratively with stakeholders within Fraud Analytics, Fraud Operations, Credit Risk and Commercial to ensure robust controls are in place. As a member of the fraud strategy team, you’ll be responsible for supporting our efforts in detecting, preventing and mitigating first party fraud

This Motor Fraud Solicitor/CILEx role will see you responsible for your own caseload of litigated motor fraud claims. Applicants with motor fraud or casualty fraud experience are preferred. Work will include defending and investigating exaggerated claims, fabricated claims, fabricated accident circu

They are currently recruiting Solicitors, Chartered Legal Executives or Experienced Paralegals to join their market-leading Fraud team nationwide.

You will be part of a fast-growing practice specialising in RTA and insurance fraud disputes and organised frauds. Manage a caseload of motor fraud claims. Experience in dealing with fraudulent motor or credit hire claims.

Experience in or knowledge of Fraud. Salary Range: £23,500 - £27,000 per annum DOE +Benefits Location: UK hybrid - Leeds/Gosforth/Glasgow Contract: Permanent - full-time with shift rotations between the hours of 8am and 7:30pm Monday to Friday with 1-in-4 Saturdays 9am-5pm Our Team Our Fraud De

A keen interest in behavioural data, fraud detection, or survey analytics. Ensuring the validity of this data is essential, especially in the face of challenges such as out-of-country fraud, identity simulation, and participants falsifying information to qualify for surveys. As a Data Analyst, you w

Developing a fraud handbook to support the business and management of first party fraud cases. Supporting the development of the Money Mule prevention strategy - Keeping up to date on emerging fraud trends and techniques - Developing & monitoring a range of KRI’s in relation to First Party Fraud

Senior Fraud Strategy Analyst – Remote (UK-based). We’re working with a top UK bank that is expanding its Fraud Strategy & Controls team. Control & Optimisation team, acting as an internal consultancy to identify control gaps and drive improvements across multiple fraud areas.

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and frien

You will be part of a fast-growing practice specialising in insurance and non-insurance fraud disputes, including motor and organised frauds. Manage a full caseload of motor fraud claims. Strong knowledge of the litigation process and personal injury or Fraud (desirable).

We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged ba

This Motor Fraud Solicitor/CILEx role will see you responsible for your own caseload of litigated motor fraud claims. Applicants with motor fraud or casualty fraud experience are preferred. They are currently recruiting for multiple motor fraud solicitors/chartered legal executives to join on a larg

As a Care Assistant at a Barchester complex care home, you'll help residents enjoy each day by making sure they get the quality care they deserve.We'll look to you to support our residents with a variety of needs, including advanced or young onset dementia, multiple sclerosis, neuro rehab and Huntin

The role of Fraud Investigator is to support customers who potentially are, or are suspected to be, the victim of a scam or fraud in an efficient manner. The team will be responsible for minimising losses to the Bank because of fraudulent activity on our client’s Plastic (physical or digital payme

Social Care Assistant, St brendan's Care Home, Isle of Barra (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

The firm is looking for an experienced Civil Fraud Solicitor to join the very busy practice, focusing on providing well-roudned advice to clients that addresses both the legal and practical implications of fraud-related issues. Our client has a dedicated Civil Fraud practice and is routinely instruc

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

This Motor Fraud Solicitor/CILEx role will see you responsible for your own caseload of litigated motor fraud claims. Applicants with motor fraud or casualty fraud experience are preferred. They are currently recruiting for multiple motor fraud solicitors/chartered legal executives to join on a larg

Social Care Assistant, St brendan's Care Home, Isle of Barra (0924).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

Circa £40,000 (Full-Time, Permanent).Are you passionate about transforming complex data into clear, actionable insights? Do you thrive on ensuring data quality and using analytics to drive service improvement? At RTN Mental Health Solutions, we are looking for a skilled Data Analyst to lead on data

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Contract Data Analyst | Up to £350 Outside IR35 | Fully Remote (UK) | 3 months (rolling).We’re looking for a Contract Data Analyst to join our rapidly expanding health tech customer.As a Contract Data Analyst, you will be helping transform data into clear insights and smarter decisions.You’ll d

Customer Service and Operations - Financial Crime.Is this the role you are looking for If so read on for more details, and make sure to apply today.UK Hybrid - occasional attendance at local hub.We’ve got a brilliant opportunity for an enthusiastic and motivated person to join our Transaction Moni

We are working with a global real estate firm to hire an AML Team Leader based in London.In this role, you’ll be responsible for overseeing the quality and accuracy of CDD and EDD work, providing sign-off on AML/KYC activity, and guiding the wider team on complex and high-risk cases.The firm is lo

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation.Right now, we are looking for a.Sounds great, what will I be doing?.This role involves overseeing the day-to-day operations of the Hackney Domestic Abuse Service, ensuring hig

The main purpose of the role is for data cleansing and data reporting to match our client requirement needs.Provide contract administration support for the Asset Management team.Facilitate the weekly reports and invoicing administration to maintain and exceed contract KPI’s.Main Duties and Respons

Night Team Leader Care and SupportApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Ashlea Court Care Home Contract: Full Time Salary: £14.Per Hour Shift Type: Nights Contracted hours: 44 Join Our Specialis

The main purpose of the role is for data cleansing and data reporting to match our client requirement needs.Provide contract administration support for the Asset Management team.Facilitate the weekly reports and invoicing administration to maintain and exceed contract KPI’s.Main Duties and Respons

Job Description Job Title: Domiciliary Care Worker - Female Location:Cam, Dursley (GL11), GL11 5HW Employment Type:Contractual Salary: [Insert hourly rate or salary band] Job Summary: We are seeking compassionate and reliable Domiciliary Care Workers to provide high-quality, person-centred care

Temporary Receptionist – West Midlands.We are seeking a professional and friendly.You will be responsible for delivering a warm welcome, maintaining a tidy and organised reception area, and providing first-class support to the wider team.Meeting and greeting visitors in a professional and courteou

Business Unit: Customer Service and Operations - Financial Crime Is this the role you are looking for If so read on for more details, and make sure to apply today.Salary Range: £24,000 - £30,000 per annum DOE + Benefits Location: UK Hybrid - occasional attendance at local hub We’ve got a bril

As a Senior Data Business Analyst within Data Management, you will partner with the business to deliver, unlock and enable value from our data, developing both short-term quick wins and being part of the long-term strategic roadmap.You will work with the Head of Data Strategy and Delivery as a Data

Closing date: 27-08-2025A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Warehouse Operative - Day ShiftDay Shift (6am – 2pm) any 5 days over 7 including weekends<

Technical Team Leader (Residential Conveyancing), 5+ Years PQE, Remote Working, £Competitive (DOE) - This is a fantastic opportunity for a confident legal professional who thrives on solving complex issues and supporting a high-performing team.Applications are sought from Solicitors or Legal Execut

A fast-growing, highly successful insurer based in Essex is currently seeking a Senior Customer Outcomes Manager.The company work on a hybrid basis and it's anticipated you will spend one or two days a week in the office.

Family Solicitor / Director / Team Leader - Leading National Practice in Central London - £80k - £100k.Our client is a well-established, fast-expanding and exciting practice which is looking for a Family Solicitor to join its highly-rated Family department in Central London.The successful Family S

We're seeking a Reconciliations Team Leader to join our Finance Operations function.This role involves ensuring the accuracy and integrity of financial records across a Life & Pensions portfolio.You will lead a team of five analysts, managing daily reconciliations, resolving discrepancies, a

We are working with an established and expanding financial services business who are looking for a Data Analyst to join its commercial team.The company specialises in offering accessible and flexible short-term credit solutions to customers typically underserved by traditional lenders.This is an exc

A fast-growing, highly successful insurer based in Essex is currently seeking a Senior Customer Outcomes Manager.The company work on a hybrid basis and it's anticipated you will spend one or two days a week in the office.

This growing lender is on a mission to provide flexible and affordable financial solutions to underserved customers.With ambitious growth plans, they are scaling their commercial team and investing in data to drive smarter acquisition, retention, and ROI.As the Marketing Data Analyst, you’ll sit w

As a Payroll Team Leader you will report to a Payroll Manager based in our shared service centre in Rushmere.You will manage a team of payroll administrators and support the wider payroll team to ensure all employee's within the business are paid correctly across multiple sites on our weekly and mon

A leading environmental organisation are seeking a Data Protection Analyst to join the team on a permanent basis.The role will be working within their compliance team to ensure the integrity of stakeholder data is protected.Act as a key point of contact for data protection matters across the organis

Circa £40,000 (Full-Time, Permanent).Are you passionate about transforming complex data into clear, actionable insights? Do you thrive on ensuring data quality and using analytics to drive service improvement? At RTN Mental Health Solutions, we are looking for a skilled Data Analyst to lead on data

RightTime Care are seeking Compassionate and Experienced Complex Care HCA's and Support Workers to provide high-quality, person-centred care to individuals with complex needs, including mental health conditions, learning disabilities, autism, acquired brain injuries, and challenging behaviours.You w

RightTime Care are seeking Compassionate and Experienced Complex Care HCA's and Support Workers to provide high-quality, person-centred care to individuals with complex needs, including mental health conditions, learning disabilities, autism, acquired brain injuries, and challenging behaviours.You w

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.We really value our workforce and offer you a great benefits package includ

To provide high-quality, nurturing care and support to children and young people with complex mental health needs and/or challenging behaviours within an Ofsted-regulated residential setting.The Senior Support Worker will act as a positive role model, ensuring the physical, emotional, and psychologi

To provide high-quality, nurturing care and support to children and young people with complex mental health needs and/or challenging behaviours within an Ofsted-regulated residential setting.The Senior Support Worker will act as a positive role model, ensuring the physical, emotional, and psychologi

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.We really value our workforce and offer you a great benefits package includ

Circa £40,000 (Full-Time, Permanent).Are you passionate about transforming complex data into clear, actionable insights? Do you thrive on ensuring data quality and using analytics to drive service improvement? At RTN Mental Health Solutions, we are looking for a skilled Data Analyst to lead on data

A fast-growing, highly successful insurer based in Essex is currently seeking a Senior Customer Outcomes Manager.The company work on a hybrid basis and it's anticipated you will spend one or two days a week in the office.

This growing lender is on a mission to provide flexible and affordable financial solutions to underserved customers.With ambitious growth plans, they are scaling their commercial team and investing in data to drive smarter acquisition, retention, and ROI.As the Marketing Data Analyst, you’ll sit w

As a Senior Data Business Analyst within Data Management, you will partner with the business to deliver, unlock and enable value from our data, developing both short-term quick wins and being part of the long-term strategic roadmap.You will work with the Head of Data Strategy and Delivery as a Data

A vast media conglomerate is seeking a Senior Data Analyst to join their team to drive reporting & insight capability and delivery!.As the Senior Analyst, you will be a core member of the team that’s responsible for all reporting & insight capabilities, using a sophisticated & modern tech stack; y

Data Analyst – Nature Recovery & Water Resources.Full-time | Permanent | Home-based with monthly travel to Eastern England/London | Competitive salary + excellent benefits.Allen & York are proud to be partnering with.You’ll play a pivotal role in shaping WRE’s Regional Water Resources Plan and

The main purpose of the role is for data cleansing and data reporting to match our client requirement needs.Provide contract administration support for the Asset Management team.Facilitate the weekly reports and invoicing administration to maintain and exceed contract KPI’s.Main Duties and Respons

Barnes Law is a boutique law firm founded by Yulia Barnes in 2019.We’ve been growing year on year, advising ambitious clients on commercial and intellectual property matters — and now we’re looking for an experienced Paralegal to join our team.This role is ideal for someone with solid commerci

Exciting Opportunity: Team Leader - Property Management.We are delighted to be recruiting for a.This is an excellent opportunity to take on a leadership position while still managing a small portfolio directly, with the support of an experienced Manager and Assistant Manager.The role is ideal for so

Clinical Research Organization (CRO).England, dedicated to advancing innovative medical treatments through exceptional patient care and the delivery of high-quality clinical data.They are seeking an experienced.Provide medical leadership and oversight across multiple clinical trials.Ensure participa

Up to £55,000 | Hybrid - 3 Days in Oxfordshire.A rapidly scaling e-commerce and logistics company is looking for a.With sustainability and tech innovation at its core, the business operates multiple online brands and is one of the largest third-party sellers on global marketplaces.This is a high-im

We are currently recruiting for Investigative Consultants based in Lincolnshire.Sole Trader, Ltd company or via Umbrella company (further information attached).Full-time, part-time & compressed hours available.Multiple locations across Lincolnshire.We are currently seeking Investigative Consultants

Technical Team Leader (Residential Conveyancing), 5+ Years PQE, Remote Working, £Competitive (DOE) - This is a fantastic opportunity for a confident legal professional who thrives on solving complex issues and supporting a high-performing team.Applications are sought from Solicitors or Legal Execut

We are seeking a dedicated and experienced.The PI will act as the medically accountable lead for assigned studies, ensuring trials are conducted to the highest scientific, ethical, and regulatory standards while safeguarding participant safety.Medical & Regulatory Oversight.Ensure strict compliance

Temporary Receptionist – West Midlands.We are seeking a professional and friendly.You will be responsible for delivering a warm welcome, maintaining a tidy and organised reception area, and providing first-class support to the wider team.Meeting and greeting visitors in a professional and courteou

A leading environmental organisation are seeking a Data Protection Analyst to join the team on a permanent basis.The role will be working within their compliance team to ensure the integrity of stakeholder data is protected.Act as a key point of contact for data protection matters across the organis

A household retailer is seeking a Data Analyst to join the team and supporting their Finance function; this is an opportunity to join a collaborative team that works across high-profile third-party brands, from global sportswear labels to well-known fashion names – great opportunity to help drive

Regulatory Affairs Team Lead (UK/EU).High Wycombe, Buckinghamshire, UK (Hybrid).An opportunity working for a growing specialty pharmaceutical business that focuses on CNS products and hospital injectables as a Regulatory Affairs Team Lead/Manager.The role reports to the Director of Regulatory Affair

Due to growth within the business, a leading UK Pension Consultancy are now looking for a Pension Team Leader to join their firm.The ideal candidate will have a strong understanding around Defined Benefit scheme administration, alongside Team Management experience.Responsibilities for the role Inclu

Family Solicitor / Director / Team Leader - Leading National Practice in Central London - £80k - £100k.Our client is a well-established, fast-expanding and exciting practice which is looking for a Family Solicitor to join its highly-rated Family department in Central London.The successful Family S

A Team Leader to manage and motivate a leading residential conveyancing department is sought to join this leading Regional Law Practice.On offer is the ith a to join this firm on their journey of strategic growth and exciting plans for the future.A competitive starting salary along with a bonus and

Working closely with the Head of Digital you will employ your technical data and insights wizardry to drive business & media performance for a customer base that make a huge impact in the world.Media Planning and Measurement agency delivering custom data solutions for a host of incredible social imp

We are working with a global real estate firm to hire an AML Team Leader based in London.In this role, you’ll be responsible for overseeing the quality and accuracy of CDD and EDD work, providing sign-off on AML/KYC activity, and guiding the wider team on complex and high-risk cases.The firm is lo

We have an exciting new opportunity to join our thriving Aptia project area.As a team leader, you will manage a team to successfully deliver the Data Preparation and Implementation work streams within GMP rectification and equalisation projects.You will manage your team to ensure that projects are d

We’re on the hunt for an AML & Conflicts Team Leader to join an established team within a thriving.In this role, you’ll be at the heart of business acceptance, ensuring smooth client onboarding, managing compliance workflows, and leading by example of how to deliver exceptional service.We’re l

Hays are partnering with a leading and recognised group to recruit a Pensions Team Leader, a permanent role based in Surrey, offering remote/office hybrid working.A unique permanent position working within a close-knit team, reporting directly to the Head Of Pensions.This is a varied role with a mix

We are a dynamic and rapidly growing start-up company based in the UK, specialising in data visualisation, data engineering, digital transformation and AI.As we continue to expand our operations, we are looking for a motivated and talented Fabric data analyst to join our team on a contract position

We are working with an established and expanding financial services business who are looking for a Data Analyst to join its commercial team.The company specialises in offering accessible and flexible short-term credit solutions to customers typically underserved by traditional lenders.This is an exc

Employment Lawyer (Workplace Investigator), Kent, 3+ PQE – A rare and exciting opportunity has arisen for an experienced Employment Lawyer who is looking for something a bit different to the usual employment solicitor role! For more information or to apply for this role contact Gemma on 020 7183 8

Business Intelligence (BI) Analyst.Power BI, and SQL skills to join our specialist consultancy serving the insurance sector.This is a remote-first role with occasional client/office visits.As part of our team, you’ll work closely with clients to gather requirements, analyse insurance data, and del

Part-Time Customer Service Advisor - 3 days a week | Knutsford | £25,500 (pro rata).Hours: 3 days per week + every other Saturday AM | Office-based.We're partnering with a growing business in Knutsford to find a.This is a fantastic opportunity for someone who loves working with people, is highly or

Dutch speaking Customer Service Advisor.Remote, with 1 day per month in the office.Are you a fluent Dutch speaker with a passion for providing excellent customer service? We are seeking a.Dutch-Speaking Customer Service Advisor.This role is primarily remote, offering flexibility with just one day pe

Aubay is seeking a skilled Business Analyst (Data) with a background in financial services to support our client’s ongoing projects by managing change requests from the business, including system enhancements, bug fixes, API changes, etc.You will collaborate closely with stakeholders to elicit and

Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country.Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses.We have continued to deliver leading-edge finance solutions through a unique combi

Contract Data Analyst | Up to £350 Outside IR35 | Fully Remote (UK) | 3 months (rolling).We’re looking for a Contract Data Analyst to join our rapidly expanding health tech customer.As a Contract Data Analyst, you will be helping transform data into clear insights and smarter decisions.You’ll d

Role: Front of House Receptionist/Building Manager.Location: Birmingham City Centre.We're seeking a highly organised and personable individual to join a fantastic team as a Front of House Receptionist/Building Manager.You'll be the first port of call for tenants, ensuring their experience is excepti

Belfast or Central London (regular travel required).Full-time, part-time, and flexible working considered.Temporary contract for six months initially, potential for extension.We’re supporting the recruitment of experienced Investigators for a newly established national body leading complex and sen

Security-Cleared Data Analyst – ERP Data Migration.Initial 6-month contract (outside IR35).This role focuses on the consolidation and migration of legacy systems into a new, centralised.You’ll play a key role in mapping, transforming, and validating large datasets across multiple departments, en

Employment Law / HR – UK Top 50 Law Firm.Hybrid working | National role | Complex, high-level investigations | No fee targets.Are you an experienced employment lawyer or senior HR professional ready to take your career in a new direction? This is your opportunity to step away from traditional fee-