Insurance Claims Handler
14 days ago
Norwich
About Us: We are a leading National Home Improvement Company, recognised for our range of trusted brands. We specialise in delivering high-quality services across the country and are now looking for a skilled Insurance Claims Handler to join our growing team. If you have a keen eye for detail and a passion for customer service, this could be the perfect opportunity for you. Key Responsibilities: • Assess Claims: Process and evaluate insurance claims related to home improvement projects, ensuring each claim is valid and in line with policy coverage., • Investigate Claims: Conduct thorough investigations by reviewing documents, gathering evidence, and working with contractors or external experts to assess damages., • Negotiate Settlements: Handle negotiations with policyholders and third parties, ensuring fair and timely resolutions., • Authorise Payments: Approve claims payments based on assessments and company policies., • Customer Communication: Provide clear, consistent updates to policyholders, offering support throughout the claims process., • Documentation Management: Ensure all necessary documentation, such as repair estimates, photos, and reports, are properly collected and verified., • Fraud Detection: Identify and escalate any potential fraudulent claims., • Experience: Previous experience in insurance claims handling, particularly within home improvement, property, or construction sectors., • Skills: Strong attention to detail, analytical thinking, and the ability to manage multiple claims efficiently., • Communication: Excellent verbal and written communication skills for handling claims and liaising with contractors and customers., • Problem-Solving: A proactive approach to resolving claims and ensuring positive outcomes., • Competitive salary, • Pension – with the option to potentially save on tax and National Insurance with our salary sacrifice scheme., • 31 days holiday, increasing with service, plus an additional paid day for your birthday!, • Paid time off annually to volunteer, • Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders, • Heavily discounted employee purchase scheme on all products, • Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers, • Opportunity to work with a forward-thinking and supportive team.