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At BrightOrder, we power the fleets that keep the world moving. Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale across international markets, retention and customer growth are mission-critical. This role is not about maintaining accounts. It’s about protecting recurring revenue, strengthening relationships, and turning risk into opportunity. We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter. You will own renewals, manage cancellation conversations, proactively engage at-risk customers, and ensure we consistently deliver measurable value. If you remain composed under pressure, don’t shy away from difficult discussions, and see churn as a challenge to solve — this role is for you. • Manage renewals from 90 days pre-expiry through to signature, • Lead renewal conversations with confidence and commercial clarity, • Execute save strategies for at-risk accounts, • Reduce churn through structured, proactive engagement, • Conduct regular outbound health-check and renewal calls, • Handle inbound support and cancellation calls professionally, • Identify upsell and expansion opportunities, • Build trusted relationships across customer accounts, • Take ownership of issues end-to-end — no open loops, • Collaborate with Product, QA, and Development teams via HubSpot and Jira, • Monitor customer health scores and KPIs, • Identify churn signals early, • Use AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) to improve communication, reporting, and efficiency, • Retention Impact – You consistently achieve renewal and retention targets, • Outreach Discipline – You maintain strong proactive call cadence, • Save Performance – You successfully recover cancellation requests and rebuild trust, • Customer Confidence – Customers feel heard, supported, and valued, • Operational Excellence – Your processes are structured, organised, and measurable, • 3–5 years’ experience in Customer Success, Account Management, or SaaS retention roles, • Proven experience leading renewal and cancellation conversations, • Strong commercial instinct and confidence discussing contracts, pricing, and value, • High emotional intelligence and resilience under pressure, • Excellent time management in a fast-paced environment, • Fluency in English (additional European languages an advantage), • Experience with HubSpot, Jira, or similar CRM tools, • Practical use of AI tools to improve productivity and communication, • Self-starter mindset in a fully remote environment We value ownership, accountability, and clarity. We don’t avoid hard conversations. We solve them. We move quickly, stay organised, and support each other. If you’re reading this and thinking, “I want responsibility and measurable impact,” keep going. • 100% Remote - Work from anywhere in the UK, • Competitive salary: £35,000–£45,000 GBP, • Performance-linked compensation tied to renewal KPIs, • Growth culture - Mentorship and internal mobility, • Access to cutting-edge AI tools, • Private healthcare contribution, • Pension contribution, • Generous annual leave plus bank holidays If this sounds like you, don’t just apply, show us why. Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and difficult conversations. At BrightOrder, we don’t hire passengers, we hire builders who protect revenue and raise the bar.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: _ Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: _ Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across European timezones. Currently, this role will be working Monday to Friday, although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. For this position, we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We’re aiming for a start date no earlier than November 3, 2025. We're looking for someone who: • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive and caring team environment, where you are trusted, not managed., • The total budget for this role is within US$78,300 - US$106,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation., • We also offer an extra incentive into our equity with RSUs through _., • Up to 35 paid days off per year is encouraged (including self-serve public holidays), as well as paid sick leave and parental leave when needed., • Mental-health and emotional support with therapists on call through Slack., • Recognized on Inc.’s list of _.

We are looking for a talented, fully remote Software Engineer. Employment Type: Permanent Fully Remote. Remote-friendly long before it was the norm, with core hours that support both great work and real life.

Communicate ideas, rationale, and technical trade-offs clearly within a fully remote, global environment. Comfortable working in a fully remote, global, and agile environment. Matomo is an open-source analytics platform trusted by enterprises, public institutions, and governments requiring full data

Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Why this freelance opportunity might be a great fit for you?. Take part in a part-time, remote, freelance project that fits around your primary professional or ac

Why this freelance opportunity might be a great fit for you?. Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to t

Our team is fully remote and globally distributed to capture the best talent from around the world. Remote Mobile Engineer - React Native.

This is a fully remote position and we're considering candidates in the UK. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential. Excellent written and verbal communication skills, with the ability to influ

Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Why this freelance opportunity might be a great fit for you?. Take part in a part-time, remote, freelance project that fits around your primary professional or ac

MetalBear is remote-first, early-stage, and product-led.We're building mirrord, a Kubernetes development platform that lets developers and AI coding agents run code against a live cluster before it's deployed.The problem we solve is the wait.In any organization running microservices, checking whethe

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin is seeking a Principal Backend Engineer with a strong focus on backend development, particularly in Java and serverless architectures, combined with solid frontend experience. This role is ideal for engineers passionate about building scalable distributed systems, data modeling, and delivering high-performing, reliable software solutions for our award-winning educational platform. As a core contributor to our shared services team, you will play a key role in developing and enhancing the foundational systems that power both existing and new applications. This role is fully hands-on, requiring active involvement in coding, development, and implementation of technical solutions. You will also be called upon to lead more junior engineers and collaborate with other teams. Responsibilities: • Lead and design, development, and optimization of scalable backend services using Java and serverless technologies (e.g., AWS Lambda)., • Architect and implement RESTful APIs and event-driven systems to support high-performance, distributed applications., • Provide technical leadership to the team, ensuring alignment with architectural standards and best practices., • Contribute to the development and integration of user-facing frontend components when needed., • Analyze and optimize existing services to enhance performance, scalability, and cost-effi ciency., • Collaborate with cross-functional teams, including Architects, Product Managers, and engineering leads, to deliver innovative and impactful solutions., • Mentor and guide junior developers, fostering a culture of continuous learning and knowledge sharing., • Oversee the implementation and maintenance of CI/CD pipelines to ensure effi cient and reliable software delivery., • Maintain high standards of code quality through rigorous peer reviews, comprehensive testing, and adherence to industry best practices., • Create comprehensive documentation for the developed shared components, including usage guidelines and examples. Essential Qualifications, Skills, and Knowledge/Experience: • Over 10 years of experience in backend development with deep profi ciency in Java and extensive hands-on experience with serverless frameworks (e.g., AWS Lambda, Google Cloud Functions)., • Solid understanding of frontend technologies, including React and Web Components, with the ability to contribute when needed., • Expertise in designing and managing distributed systems, ensuring scalability, and advanced data modeling techniques., • Demonstrated ability to lead and collaborate effectively with cross-functional teams and stakeholders across multiple locations, including distributed teams in Europe and the USA, to deliver impactful, high-quality solutions., • Practical expertise in cloud technologies, specifically developing serverless applications on AWS using services such as Lambda, DynamoDB, API Gateway, SNS/SQS, and EventBridge., • Deep understanding of software development best practices, including design patterns, test-driven development (TDD), behavior-driven development (BDD), and clean code principles., • Experience implementing and managing CI/CD pipelines for automated build, deployment, and testing., • Familiarity with modern DevOps practices and infrastructure-as-code (IaC)., • Proven ability to conduct comprehensive system design reviews, ensuring architectural alignment, scalability, performance, and adherence to best practices., • Proven experience as a Tech Lead, with a strong track record of mentoring and coaching junior engineers, promoting skill development, and driving adherence to best practices to ensure team growth and technical excellence., • Exceptional collaboration skills, working effectively across cross-functional teams, including Product Managers, Architects, and other engineering leads., • Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders., • Strong problem-solving skills, with a track record of troubleshooting and optimizing existing systems for performance, scalability, and cost effi ciency., • Ability to make strategic technical decisions while balancing project deadlines and business goals. Preferred Skills: • Experience with frontend technologies such as React, Angular, or Web Components is a plus., • Familiarity with monitoring and observability tools (e.g., CloudWatch, New Relic, Datadog)., • Knowledge of data modeling and working with both NoSQL databases., • Understanding of agile methodologies, including Scrum, XP and Kanban., • Understanding or experience with AI/ML. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do., • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe., • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors., • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard., • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes., • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits • Remote First Culture, • Health Care Coverage*, • Education Reimbursement*, • Competitive Paid Time Off, • Self-Care Days, • National Holidays*, • 2 Founder Days + Juneteenth Observed, • Paid Volunteer Time*, • Charitable contribution match*, • Monthly Wellness or Home Office Reimbursement/*, • Access to Modern Health (mental health platform), • Parental Leave*, • Retirement Plan with match/contribution*, • varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! #LI-AP1

Direct message the job poster from Hydrogen Group Title: 24/7 Network Operations Centre (NOC) Engineer Located: onsite in NewtownAbbey, County Antrim Schedule: Full-Time Job Description We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service. Shift Pattern • Days: 4 days on (7am-7pm), 4 days off → repeated twice, • Nights: 4 nights on (7pm-7am), 4 nights off → repeated twice, • Then cycle returns to days All candidates must have experience working in a shift-based operational environment. • Act as the first point of escalation for customer calls., • Log and manage faults/service requests (via Remedy), resolving 95% at first touch., • Work within strict SLAs to ensure timely resolution., • Maintain accurate shift handovers and update support tickets., • Keep customers informed throughout the fault lifecycle., • Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems., • Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF., • Liaise with third-party engineers and suppliers to resolve issues., • Support field engineers with remote configurations and link checks. ✅ What We're Looking For • Proven experience in an IT Helpdesk or NOC environment., • Strong troubleshooting skills in IT/Networking, with appropriate escalation practices., • Background in enterprise network support; CCNA or equivalent preferred., • Experience supporting Windows OS and servers., • Knowledge of ITIL service environments and SLA adherence., • Experience working with third-party suppliers and managing escalations., • High attention to detail and ability to perform under pressure., • Excellent communication and customer service skills., • Eligible for Security Clearance., • Strong teamwork, collaboration, and communication skills. 🎁 What's in it for You • Opportunity for career progression and development, • Professional training & apprenticeships (including funded qualifications and exams), • 23 days annual leave (rising to 27 with service) + option to buy more leave, • Paid volunteering day for charity or community work, • Employee Network Groups supporting diversity and inclusion, • 15 weeks' fully paid maternity, adoption, and shared parental leave Requirements • Previous experience in an operational centre/network environment, • Willingness to work a 24/7 shift rota and shift work experience, • Security cleared or ability to achieve clearance #J-18808-Ljbffr

Seeking a remote Accounts Assistant for a dynamic international organization to support the finance team.

Senior Corporate Solicitor - Hybrid/Fully Remote.

As a Gartner analyst in the Corporate Assurance Practice, you advise General Counsel and assurance leaders at large companies, delivering insights that help improve performance.You’ll research trends, engage with clients, and produce practical guidance on board governance, risk management, and the

Seeking an experienced Network Monitoring Engineer for a 6-month fixed-term contract.Responsibilities include designing, implementing, and commissioning monitoring and observability solutions for new fibre infrastructure and network equipment, ensuring full visibility of critical services.

Together AI runs one of the largest GPU fleets in the world.We develop production AI agents that diagnose hardware failures, investigate incidents, correlate signals across the fleet, and automate operational workflows.Alongside these agents, we build the platform they run on, including knowledge gr

This role will be remote and based in the UK.

This role is fully remote, offering you flexibility to work from anywhere within NI.

At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on….Our Data Division transforms satellite data into meaningful insights t

As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and strong communication skills are essential. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. We

This position is open to applicants across all of the UK on a remote basis, with the physical office located in Belfast, Northern Ireland. Comfortable working remotely and collaborating asynchronously with teammates in different timezones and from different backgrounds.

Gearset is the leading DevOps platform for Salesforce - our users can build and manage many aspects of their Salesforce development from within Gearset, from complex CI/CD pipelines to disaster recovery.The Gearset platform is a standalone tool that sits outside of the Salesforce platform, integrati

Benefits for remote UK contractors include:.

This position is open to applicants across all of the UK on a remote basis, with the physical office located in Belfast, Northern Ireland. You’re comfortable collaborating with teammates across different time zones and backgrounds, and you know how to stay connected and communicative in a remote w

Ability to work and communicate in an online fully distributed environment.

Working at Citi is far more than just a job.A career with us means joining a team of approximately 219,000 dedicated people from around the globe.At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Citi is a world-leading global bank.We have a

We are looking for a Senior Accounts Assistant to join the finance team of a hotel in one of Belfast's most iconic locations, supporting the day-to-day financial operations of a well-established international hotel brand.This is a property-based role, reporting into the Finance Manager, and forms pa

Working at Citi is far more than just a job.A career with us means joining a team of approximately 219,000 dedicated people from around the globe.At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Senior Software Engineer (Java Or Python).Eng

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.Due to leave within the team, we now have a new opportunity for a Credit Controller to join our friendly and supportive Finance team based in Lisburn on an.

Working at Citi is far more than just a job.A career with us means joining a team of approximately 219,000 dedicated people from around the globe.At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.We're looking for an enthusiastic & talented

Job Description We are looking for a Senior Accounts Assistant to join the finance team of a hotel in one of Belfast's most iconic locations, supporting the day-to-day financial operations of a well-established international hotel brand.This is a property-based role, reporting into the Finance Mana

Working at Citi is far more than just a job.A career with us means joining a team of approximately 219,000 dedicated people from around the globe.At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Citi, the world leading global bank, has appr

We are looking for a Senior Accounts Assistant to join the finance team of a hotel in one of Belfast's most iconic locations, supporting the day-to-day financial operations of a well-established international hotel brand.This is a property-based role, reporting into the Finance Manager, and forms pa

You will focus on reliability, maintainability, and performance on embedded devices within a fully remote UK setup.

Citi is a world-leading global bank.We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer ba

Symphony Communication Services is seeking a Software Developer Placement Student to join our team in Belfast.This placement provides hands-on software development experience, allowing you to apply classroom knowledge to real-world projects.You will work closely with our senior developers across the

Wilsons Auctions is the largest independently owned auction house operating across the UK and Ireland.With a network of 10 centres, we continue to grow and are currently seeking to fill the exciting role of Senior Software Engineer.This role can be based at our regional offices in Belfast, Glasgow,