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Business Planning Analyst; fully remote; 6 month contract; £18.60 per hour PAYE or £24.78 via Umbrella An exciting opportunity has arisen to work for a leading defence company based at Devonport in Plymouth as a Business Planning Analyst. The Business Planning Analyst provides data driven insight and modelling to ensure the organisation has the right people, with the right skills, in the right roles, at the right time. The role supports long term strategic planning through workforce analytics, scenario modelling, and evidence based recommendations that inform organisational design, talent strategy, capability development, and financial planning. Key Responsibilities will include; 1. Workforce Analytics & Insights • Analyse workforce data (e.g., headcount, turnover, skills, demographics, recruitment trends) to identify patterns, risks, and opportunities., • Build dashboards, reports, and visualisations to support strategic decision making., • Conduct forecasting of labour supply and demand using modelling techniques. 1. Strategic Workforce Planning • Support the development and execution of multi year strategic workforce plans aligned to organisational strategy., • Conduct gap analyses to compare current workforce and future skill requirements., • Model scenarios related to growth, transformation, automation, and organisational change., • Provide recommendations on workforce interventions such as talent pipelines, reskilling, strategic hiring, and organisational design. 1. Data Modelling & Scenario Planning • Run “what if” scenarios to assess future workforce risks and resourcing needs., • Use quantitative modelling to test assumptions around demand, skills, attrition, and productivity., • Work collaboratively with Finance to align workforce forecasts with budget planning. 1. Stakeholder Engagement • Partner with HR Business Partners, Finance, Organisational Development, and senior leaders to capture business insights., • Communicate complex data in a clear, compelling narrative tailored to different audiences., • Support directorates with workforce planning capability building and tools. 1. Reporting & Governance • Maintain governance processes for workforce planning cycles., • Produce strategic workforce reports for Executives, Boards, and planning committees., • Ensure data integrity, quality, and consistency across systems and reporting processes. Skills & Experience required for this role; Essential • Strong analytical and quantitative skills with the ability to interpret complex datasets., • Experience in workforce planning, HR analytics, business analytics, or strategic planning., • Proficiency in data tools (e.g., Excel, Power BI/Tableau, HRIS reporting tools)., • Knowledge of modelling techniques such as forecasting, scenario analysis, and trend modelling., • Ability to translate data insights into strategic recommendations., • Excellent communication and storytelling skills. Desirable • Experience in organisational design, capability frameworks, or skills analysis., • Knowledge of financial planning and resourcing models., • Understanding of labour market dynamics and external workforce trends., • Experience in transformation or change heavy environments. Behavioural Competencies • Strategic thinking – sees big picture implications and connects workforce insights to organisational strategy., • Critical analysis – challenges assumptions and provides evidence based advice., • Collaboration – builds strong partnerships across HR and the wider organisation., • Influencing – able to guide decision makers and shape conversations with senior stakeholders., • Curiosity & continuous improvement – proactive in seeking new data sources, methods, and tools. Typical Outputs • Workforce forecasts and scenario models, • Strategic workforce plans and capability analyses, • Skills and role segmentation frameworks, • Monthly/quarterly workforce dashboards, • Business cases for workforce interventions Due to the nature of the work involved candidates will need to obtain MOD SC clearance prior to starting work. This is a remote role but candidates need to be able to get to a local office in either Bristol, Rosyth, Plymouth or London. Morson is acting as an employment business in relation to this vacancy. Human Resources; HRBP; CIPD; HR Generalist; Resource Planning; Trade Unions; Stakeholder management; People development; Talent Management; Succession Planning; HR Policies; Change Management; Mediation; HR Advisor; HR Specialist; Employment Law; People Management; Learning and Development; Capability Development; Early Careers; Workforce planning analyst; Workforce Analytics; Data Modelling JBRP1_UKTJ

Customer Service Advisor – Temporary to Permanent Location: Wrangaton, TQ10 gap personnel are recruiting for enthusiastic and customer-focused Customer Service Advisors to join a growing Contact Centre team. If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you. The Role As a Customer Service Advisor, you'll play a key role in supporting the smooth running of a busy contact centre. You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience. As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base. Important Information Successful applicants must be available to attend mandatory training from 10th to 12th August. Please ensure you are available on these dates before applying. Key Responsibilities Handle inbound customer enquiries via telephone and email. Make outbound calls to both businesses and consumers. Process customer orders accurately and efficiently. Provide information on products, services, and specifications. Explain customer processes, including returns and order queries. Escalate complex enquiries to senior team members where appropriate. Update and maintain customer records and databases accurately. Complete a variety of administrative tasks to support the team. Manage customer accounts, from quotations through to payment chasing. Deliver an exceptional customer experience with every interaction. What We're Looking For Excellent verbal and written communication skills. A calm and professional approach under pressure. A genuine passion for delivering outstanding customer service. Good IT skills, including Microsoft Office. Strong organisational skills with the ability to prioritise workload. Excellent attention to detail. A positive attitude and willingness to learn. Shift Pattern & Pay Shifts between 8:00am and 6:00pm, working 5 days out of 7. £12.87 per hour Apply Today If you're looking to join a supportive team where you can develop your customer service career, we'd love to hear from you. Apply today with your up-to-date CV. gap personnel is acting as an employment business in relation to this vacancy