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Reporting to the Operations Manager, you will lead a dedicated premium hospitality team with a mission: to provide an exceptional, seamless guest experience for AELTC Members and event guests all year round. As General Manager you will also oversee catering operations at the state-of-the-art indoor

Assistant Manager, ideally with branded operations knowledge and assist the General Manger with admin, staffing, financial aspects of running a site. Assistant Manager - The Kings Head, Teddington. Access to the Employee Assistance Program with Hospitality Action.

General Manager - Wardour Street. We're looking for a cool energetic General Manager to lead our new team coming to Brunswick Shopping Centre this November 2025!. This is for a General Manager who knows their stuff, gives a sh**t about this crazy hospitality world, and just simply gets it!.

General Manager or senior manager in the hospitality industry. General Manager - Prezzo Italian. Prezzo Italian, you’ll be at the heart of your restaurant’s success - leading with purpose and creating a space where team members and guests alike feel valued.

Keywords: General Manager, Hospitality Manager. Hostel Manager - YHA London Earls Court. Are you looking for a fun and varied job in hospitality management? YHA London Earls Court are looking for a Hostel Manager to lead their team! YHA YHA London Earls Court is just a short walk from Earl's Court U

At least 3 years' leadership experience as a General Manager/ Club Manager preferably within a membership environment such as hospitality, hotels, leisure, fitness, racquets or golf. General Manager- Premium Lifestyle Club -Southeast London/Kent borders. We are looking for a General Manager for a wo

General Manager / Events Operations Manager – Historic London Venue. General Manager / Events Operations Manager. This is a unique opportunity to shape operations at a historic venue, working with a progressive, creative team committed to exceptional hospitality standards.

Klarent Hospitality are recruiting for a General Manager to lead the team at DoubleTree by Hilton Dartford Bridge. Proven experience as a General Manager, or in a senior leadership role, in the hospitality industry; preferably within a branded hotel environment.

Daytona Sandown Park, Greater Londons leading karting venue, is recruiting for a dynamic and experienced General Manager to lead the operation and deliver outstanding service at our famous circuit.This is a diverse, hands-on role with full responsibility for managing the race circuit, hospitality se

Daytona Sandown Park, Greater Londons leading karting venue, is recruiting for a dynamic and experienced General Manager to lead the operation and deliver outstanding service at our famous circuit.This is a diverse, hands-on role with full responsibility for managing the race circuit, hospitality se

We're looking for a bold, brilliant, and boots on the ground General Manager to run our Bootlegger Vault venue in Richmond.Think killer cocktails, roaring live music, vintage charm and an unbeatable vibe.We’re after someone who leads from the front, breathes hospitality, and knows how to creat

General Manager – QSR / Fast-Casual (Relocation to Dubai) The Opportunity Are you a seasoned General Manager in the UK’s QSR or fast-casual sector, ready for something bigger? This is your chance to take that experience to the international stage. We are working with a forward-thinking, rapidly expanding F&B group in Dubai, and we are looking for ambitious leaders who are ready to make an impact. This isn’t just another General Manager role, it’s about being part of a growth journey, building teams, shaping culture, and delivering outstanding guest experiences at scale. Why Consider This Move? Relocating your career is a big decision but Dubai offers an opportunity that few markets can match. You’ll step into a thriving hospitality scene, be part of a group that is growing fast, and live in one of the most exciting and diverse cities in the world. This role comes with: • A relocation package to make your move seamless, • The chance to lead a flagship operation with real visibility, • Clear opportunities for career growth and progression within the group, • The experience of living and working in a global hub for hospitality What We’re Looking For We want strong operators, but more importantly, strong leaders. People who can manage the numbers and the operations but also inspire and grow teams. The ideal candidate will bring: • Proven leadership experience in QSR or fast-casual dining in the UK, • A track record of delivering results in high-volume, fast-paced operations, • Strong business acumen, with an eye for both detail and the bigger picture, • The ability to adapt quickly and thrive in a multicultural, international environment, • A genuine passion for hospitality and customer experience Who Should Apply? If you’re a General Manager in the UK QSR or fast-casual space who has been considering a bigger challenge this is it. Whether you’re motivated by the career progression, the lifestyle change, or the chance to broaden your horizons, this role could be the turning point in your career.

We are recruiting for a Learning & Development Manager for one of London's most prestigious & historic build-to-rent residences. This role is located in central London. As a Learning & Development Manager, your role will involve partnering with the HODs to drive innovative learning solutions and foster a culture of learning, development, and engagement. You will focus on creating and building an industry-leading induction & training, learning and development experience for all employees. You will oversee the onboarding and Training, Appraisals, and offer in-house bite size training when required. About the Role You'll partner with HR / Heads of Department to design and deliver innovative training programmes, oversee onboarding and appraisals, and lead internal training initiatives that support career progression and employee satisfaction. Key Responsibilities • Lead the design and delivery of induction and ongoing training programmes, • Work closely with HODs and HR to assess training needs and implement solutions, • Support onboarding and act as a key contact during an employees first 3 months, • Coordinate bite-size virtual and in-person training sessions, • Drive employee engagement initiatives and support HR projects, • Maintain training materials and schedules About You • Strong communication and relationship-building skills, • Experience delivering training both face-to-face and online, • Able to manage multiple priorities in a fast-paced environment, • Excellent attention to detail and confident using MS Office & PowerPoint, • Prior experience in BTR or hospitality/property sectors is a plus, • This role requires someone with strong relationship building skills, effective communication abilities, and the confidence to lead and facilitate training sessions including face-to-face delivery and hosting of training, • Demonstrable experience in collaborating with multiple stakeholders, building strong relationships, balancing competing priorities and influencing agendas, • Experience of dealing with confidential and sensitive information, • Excellent communication skills, both written and verbal and the ability to work comfortably with senior colleagues, • Good knowledge of Microsoft Office suite, • PowerPoint and general IT proficiency Candidate Attributes • Ability to work independently and as part of a team, • Proven ability to juggle multiple tasks within a fast-paced environment, • Excellent attention to detail with a problem-solving mindset, • Ability to demonstrate initiative, creativity and provide solutions, • Good time management with the ability to plan, organise and prioritise workload under pressure, • Previous experience in the BTR industry and/or a significant understanding of the industry is preferred but not essential, • Demonstrate a proactive approach to work and have a strong work ethic Package - Salary £43,400 + 20% bonus + excellent benefits package Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion. Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for them.

General Manager Opportunity – Chelsea Gastro Pub Are you an inspiring leader with a passion for hospitality and a flair for delivering exceptional guest experiences? An established and much-loved gastro pub in the heart of Chelsea is seeking a dynamic General Manager to lead its vibrant team. About the Role • Oversee all aspects of daily operations, ensuring the highest standards of service and guest satisfaction, • Lead, motivate, and develop a dedicated front-of-house and kitchen team, • Drive sales and profitability while maintaining a welcoming, community-focused atmosphere, • Manage budgets, stock, and supplier relationships, • Champion quality, consistency, and innovation in both food and beverage offerings About You • Proven experience as a General Manager or senior management in a busy pub, bar, or restaurant environment, • Strong wine, beer and spirit knowledge, • Knowledge of fresh food and seasonal produce, • Strong leadership and people management skills, • Commercial acumen with a track record of achieving targets, • Passion for great food, drink, and guest service, • Excellent communication, organisational, and problem-solving abilities Benefits • Competitive salary package up to £65,000 plus Bonus, • Opportunity to work in a renowned Chelsea location, • Supportive company culture with room for career progression, • Staff discounts and other benefits If you have the drive, creativity, and experience to take this Chelsea favourite to new heights, we want to hear from you! Apply now with your CV and a cover letter detailing why you’re the perfect fit for this exciting role

This is a STRAKER’S first… we are looking for an outstanding General Manager. With the imminent opening of Straker’s Dining room next door, and other fun projects on the horizon, we are looking for the perfect person to lead Straker’s through this exciting new chapter as George steps into a new and exciting role. With the support of the Head of Operations and George’s in depth knowledge of all things Straker’s, this is the perfect role for someone who is seasoned at running busy, high profile restaurants. You’ll be responsible for helping shape the guest experience, driving operational excellence, and building a motivated, high-performing team. This is not an admin only role and we can’t stress enough how much this requires personality and a love of guest and team interaction. We are looking for someone who: • Has at least two year’s experience as General Manager in a high quality, fast paced restaurant., • Has their finger on the pulse of the hospitality scene and has good knowledge of Tom’s style of cooking and execution., • Has strong business acumen and experience in maintaining budgets and optimising expenses (stock control, COGs, GP%)., • Has a strong grasp of legal compliance and due diligence with the ability to ensure the highest levels of cleanliness and compliance., • Has proven experience in training and building a team with a great culture., • Understands the inner workings of a kitchen., • Leads from the front, running excellent services with guest engagement and journey in mind at all times. Send your CV our way if this sounds like you!

PRIVATE MEMBERS CLUB. NEW OPENING. CULTURE FOCUSED. CREATIVITY. GROWING BUSINESS A new opening for an exclusive private members’ club in West London is seeking a dynamic and experienced General Manager to lead its operations. This is a unique opportunity to be part of a high profile opening, that is a highly creative cultural destination that brings together hospitality, music, and the arts under one roof with impeccable service. THE ROLE As General Manager, you will be responsible for the smooth and profitable running of the club, delivering exceptional guest experiences while managing and inspiring a passionate team. You’ll oversee all day-to-day operations, from F&B, events, music and membership development. RESPONSIBILITIES • Lead, mentor, and develop the management team and wider staff., • Ensure service standards remain consistently high across all outlets., • Drive member engagement and satisfaction, fostering a welcoming yet exclusive atmosphere., • Oversee budgets, P&L, and operational efficiencies., • Work closely with ownership and senior stakeholders to deliver the club’s vision., • Ensure compliance with licensing, health & safety, and all relevant regulations. ABOUT YOU • Proven track record as a General Manager or senior leader within a luxury hospitality, lifestyle venue, or members’ club., • Strong F&B expertise with an eye for detail and creativity., • Commercially astute with experience managing budgets and driving profitability., • Charismatic, people-focused leader who thrives in a fast-paced, guest-centric environment., • A passion for music, culture, and the arts is highly desirable. YOUR DNA • You’re grounded, authentic, and thrive on building strong relationships ,whether with members, the team, owners or partners., • Grit and resilience are part of your toolkit, enabling you to balance high standards with a down-to-earth leadership style., • You understand the importance of culture as much as commerce, and you bring a natural ability to connect with people from all walks of life and provide the best service This is a journey and opening you do not want to miss out on!!

Cluster General Manager Criterion Hospitality is looking for a dynamic, hands-on Cluster General Manager to lead operations across 3 hotels (300 bedrooms in total) and 2 restaurants in Central London. This is not an office role – we want someone who thrives on being out front with their teams, ensuring standards, guest satisfaction, and profitability are consistently high. Key Responsibilities: • Oversee day-to-day operations across multiple properties, including F&B, front office, housekeeping, and maintenance., • Drive guest satisfaction, ensuring review scores remain consistently high., • Manage budgets, costs, and financial performance to maximise profitability., • Collaborate with commercial teams on sales, marketing, and revenue strategies., • Lead, mentor, and motivate diverse teams, fostering a culture of excellence., • Ensure full compliance with health, safety, and brand standards. What We’re Looking For: • Proven track record as a Hotel GM or Cluster GM, ideally in multi-site operations., • Strong leadership with a hands-on approach – visible, approachable, and guest-focused., • Commercially astute with strong financial management skills., • Dynamic, adaptable, and driven to deliver results.

General Manager – Neighbourhood Restaurant & Bar London Up to £90,000 This is a standout venue – stylish, slick, with quality food and drinks, carefully curated interiors, and a vibrant, considered concept. The venue combines walk-ins, pre-bookings, private dining, events, and a late-night music vibe. The Role You’ll lead a large team of up to 85 across bar, restaurant, PDR, and events spaces. This is a commercially focused GM role with full autonomy over the P&L and all revenue streams. Ideal for someone from a private members’ club or premium hospitality background looking for a vibrant, high-energy, and multi-faceted operation. You’ll be: • Driving a high-volume site – currently £150k+ per week, with room to grow, • Leading and developing a large, high-performing team, • Managing private events and engaging a high-end clientele, • Working closely with press and building the venue’s profile, • Running full budgets and commercial strategy with autonomy, • Enjoying a vibrant late-night atmosphere, • Overseeing a talented kitchen team and elevated food offering If this sounds like your next move, apply today or send your CV to .

General Manager – Casual Dining Restaurant Central London £55,000 - £60,000 plus bonus This one’s a bit special – a buzzing casual dining restaurant that’s big on great food, good vibes, and doing things the right way. They’ve got the atmosphere nailed, the food is spot-on, and now they’re looking for a General Manager who can bring energy, personality, and proper hospitality to the table. The Role You’ll be running the show day-to-day – leading the team, keeping service slick, and making sure every guest leaves happy (and wanting to come back). It’s hands-on, fast-paced, and needs someone who thrives on being in the thick of it. You’ll own the P&L, keep things commercially sharp, and make sure the team feels supported and inspired. What They’re Looking For • A proven GM from a busy, casual or premium dining background, • Someone with spark, who loves being on the floor and setting the tone, • Strong leadership – building, motivating, and developing a cracking team, • Commercially switched on, confident with budgets and numbers, • Big on guest experience – you know how to create a vibe people want to return to If you’re the kind of GM who leads with personality, knows their numbers, and genuinely loves hospitality – this could be the one for you. Drop me a line or send your CV to

Ready to lead a beverage operation with a fast growing company. We’re looking for an experienced beverage manager to take charge of high-volume operation. This is a vibrant, fast-paced hub where diverse food and drink vendors come together under one roof, creating a buzzing social space full of flavour, energy, and atmosphere. What You’ll Be Doing: • Running the beverage and floor teams, • Coaching and training, • Leading an engaging customer experience, • Leading team briefings, coordinating stock takes, managing wastage, and ensuring timely deliveries, • Ensuring high standards of health, safety, and compliance at all times, • Supporting broader F&B operations alongside senior managers What Works in This Role: • We’re looking for leaders with grit, pace, and operational precision., • Assistant Managers or Deputy Managers in high-volume hospitality, nightclubs or fast-paced restaurants The package: • £35,000 salary, • Quarterly bonus, • Great pension, • Growth potential in a stable and expanding business This role is a unique opportunity to grow your leadership skills with fantastic opportunities to join an assistant general manager program.

Acierta is a design & production house with offices in UK and Spain, operating throughout the globe. Founded in 2005, we are a team of experienced specialists in creativity, production, logistics and installation in any kind of Retail, Events and Hospitality projects. We're looking for a talented, creative, resourceful and open minded person to join our growing London office based in East London as Project Manager. We offer an exciting career prospect as a result of a fast growing business. The ideal candidate will be a strong team player with client management experience in the design retail industry and excelling organisational skills. Capable of managing different projects at the same time in a fast paced environment. Managing from large scale WW productions to one-off bespoke installations. The candidate will be responsible for managing multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Also this person will have a technical design and production background. Experience using Solidworks, CAD, Rhino, MS Office, and Adobe Suite is a MUST. Key Responsibilities: • Assist the Account Manager in planning, scheduling, and coordinating project activities., • Prepare and maintain project schedules and progress reports., • Facilitate communication between project team members, suppliers, and clients., • Conduct research and gather data to support project decision-making., • Ensure project files are up-to-date and accurate., • Knowledge of fabrication in general, and material understanding., • Provide technical support using Solidworks and Rhino software., • Create and edit documents and presentations using MS Office and Adobe Suite., • Attend project meetings and take meeting minutes., • Collaborate with team members to identify and implement process improvements., • Procure necessary materials and supplies for projects in a timely and cost-effective manner., • Manage production schedules and ensure projects are completed on time and to quality standards., • Conduct site visits and surveys as required. Qualifications: • Languages: English and Spanish (desirable)., • Bachelor's degree in a relevant field (e.g., engineering, industrial design, product design, architecture)., • Technical design and production background and proficiency using CAD, Solidworks and Rhino software (Must)., • Proficient in MS Office and Adobe Suite., • Excellent communication, organisation, and problem-solving skills., • Ability to work independently and as part of a team., • Strong attention to detail and ability to manage multiple projects simultaneously. Experience: · 6+ years of experience in project coordination or management or in a relevant position. This is a full-time position with competitive compensation and benefits. If you are a proactive, detail-oriented individual with experience in project coordination, technical design, and production, and willing to conduct site visits and surveys as required, we encourage you to apply. Contact: Please send your CV and Portfolio to , including in the email subject your name and the name of the position you are applying for (Project Manager UK).

WHO WE ARE: TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. WHAT YOU'LL DO: TKO is seeking a highly skilled and proactive Senior Business Analyst to play a pivotal role in delivering innovative software solutions for the IMG business unit. The Senior Business Analyst will act as a bridge between business needs and technical execution, collaborating closely with IT and business stakeholders to ensure IT solutions align with business objectives and are delivered efficiently. The role will involve general stakeholder management, requirements elicitation, project management, creating structured requirements and project documentation, compiling compliance-related artefacts, and managing UAT and deployment activities. The role will be based in London (Chiswick), UK, and offers an exciting opportunity to work at the intersection of sports and technology, contributing directly to the growth and success of a fast-paced, global organization while collaborating with colleagues across the UK and the United States. Key Responsibilities • Collaborate with the Business Relationship Manager and business stakeholders for new and inflight projects:, • Gather, analyze, and document business and functional requirements., • Collaborate with day-to-day communication with business stakeholders., • Develop detailed process flows, dataflow diagrams, and data migration strategies., • Collaborate in specifying UAT scripts and facilitating UAT sessions., • Influence UX/UI and graphic design process., • Prepare and present project reports., • Compile and maintain all necessary compliance and audit documentation., • Participate in smoke testing., • Be responsible for post-implementation product maintenance and support. This includes:, • Serve as a custodian for the product(s) and act as the functional subject matter expert., • Document and manage change requests in well-defined user stories and follow internal protocol for review and approval., • Monitor and efficiently resolve assigned application issues raised through the corporate helpdesk., • Investigate and troubleshoot problems, determining appropriate actions including escalation to specialized teams when necessary., • Liaise with the application managers and solutions teams when necessary to resolve issues requiring more specialized intervention. YOU HAVE THESE: • Educated to a degree level, • At least 5-7 years of experience in similar role, • Established experience as a Product Analyst, Product Manager, Business Analyst, or a similar role with proven experience in supporting complex enterprise sales CRM, media rights management, or operational systems, • Experience with working with international cross-functional teams, • Proficiency in creating professional presentations using PowerPoint (including data visualization and effective storytelling), • Experience in documenting functional requirements/requests, • Experience in working with commercial software applications such as CRM, ERP, etc., • Strong business acumen, • High energy and ability to work effectively under pressure and tight deadlines, • Ability to manage multiple workstreams while ensuring high-quality deliverables, • Excellent understanding of SDLC, • Experience with ticketing management software such as Jira, DevOps, etc., • Working experience in requirements elicitation, documentation, and project management, • Working with major project management methodologies (Agile, Prince2, etc.) WE'D ALSO LOVE IF YOU HAVE THESE: • Working knowledge of the sales and marketing industry, • Sports & Entertainment experience preferred, • Understanding of ITIL processes, • Experience with the Power BI reporting suite WORKING CONDITIONS: Perm - London, Chiswick Park Mon-Fri, 9am-5pm

About Us Drop-in is a first of its kind - a local work club and coffee house. Our clubs are spaces for modern workers to escape the rabbit hole of distractions and get their head down. Always productive. Always local. Always in real life. It all started in Hackney and we are fast creating a new category of work. A true consumer offering. We are building a network of clubs. And are set to open several more clubs in the coming year as we entering the exciting next chapter in our journey. We are on the hunt for a General Manager to lead one of our new clubs. Your Opportunity We are looking for a fun, outgoing and high energy team person to lead our new Greenwich Club. We are looking for a proven people-first leader, who is operationally savvy and ready to take full ownership of a space. You will run everything from sales to operations, member experience through to team management. Your primary objective is to drive both unit revenue and sales performance, supporting the club’s positive net member movement requirement. We will teach you a lot and there is huge room to grow. This is an opportunity for someone who wants to embark on an exciting journey with a startup that has big visions. You will be instrumental in shaping the direction that the company goes. This role reports directly into the Operations Manager. Key Responsibilities Member Experience & Community Building • Deliver a consistent 5-star hospitality experience., • Become the face of Drop-in both with members and the local community away from the club, • Host engaging community events and foster daily interactions., • Creating effective marketing activities e.g. promotions, social content and local activities, • Act on member feedback and encourage a sense of belonging. Sales & Membership Growth • Drive new memberships through tours, outreach, and local engagement., • Manage and convert leads using CRM tools (e.g., Hubspot). Operations • Manage operational requirements such as maintenance and cleaning, and ensuring the physical infrastructure is on point every day, • Handle daily walkthroughs and general upkeep or our standards in club, • You’ll oversee health and safety and compliance, ensuring all is in order, • Responsible for safety, standards and service throughout the club Team Leadership • Recruit, onboard, and develop a high-performing team., • Lead the Club team to ensure they are well trained, confident and engaged, • Promote team wellbeing, lead 1:1s, and manage performance via BrightHR., • Foster a fun, joyful, inclusive culture aligned with Drop-in values., • Succession plan effectively and manage labour planning. Café Oversight • Ensure stock, coffee quality, and café equipment are maintained., • Support the barista team in delivering expertly crafted drinks and service, • Monitor Square POS transactions and ensure daily café efficiency. Who You Are • Preferred (but not essential) 2-5+ years in hospitality, cafe or retail operations. Experience in management in these industries is a bonus., • Proven experience managing a team., • Confident with sales and CRM tools; thrives in a performance-focused role., • Exceptionally organised and able to balance operations and people priorities., • Like challenges, and embraces change in a fast-paced environment., • A community builder who lights up the room and leads by example., • Flexible, proactive, and deeply committed to member and team satisfaction. Perks and Benefits • Competitive salary of £30k-£34k, plus bonus (depending on experience), • Full access to all our clubs, • Growth opportunities across a rapidly expanding company., • An inspiring and inclusive workplace culture., • The freedom to shape your Club’s experience and community., • Unlimited coffee at work (of course), • Laptop DROP-IN is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. A company where we believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.

General Manager – Seasoned Venues Location: Athenaeum and Apex, Bury St Edmunds Salary: £45,000 - £50,000 per annum (DOE) plus bonus Holiday: 28 days pro rata including bank holidays per annum Days: Any 5 days out of 7 Hours: 42.5 per week Do you have banqueting and Events experience? Do you have experience in wedding venues in the hospitality industry? We are looking for an experienced commercially minded General Manager based at our prestigious venues in Bury St Edmunds. The Athenaeum & Apex. About us: We’re Seasoned – an amazingly dynamic team of highly motivated, bright, talented people whose sole focus is on creating extraordinary smile-inducing food and drink experiences. We are café, hospitality, event management, and fine dining experts providing the freshest, seasonal, sustainable, ethical, and local ingredients. The role: You will be based at Apex but also looking after Athenaeum (both venues are a short walk). You will be managing the Conferencing and Events requirements to ensure the clients expectations are met ensuring a seamless experience of the highest standard across our two prestigious venues. That may be delivering a wedding of the highest standard at the Athenaeum, to bar service during one of our many shows at the Apex. Working with the onsite team to deliver pre show dining, conference and events, small meetings and large scale events. As the chosen catering partner, we are proud of our local suppliers and take food service seriously. Whilst operating the café using locally roasted beans, freshly baked bread and locally crafted hot chocolate, we host food tasting events for all. Our love of food and service is what sets us apart. Be part of a team that delivers. Duties: • To meet and greet clients on the day of the event, conduct housekeeping, confirming details and communicating any changes/ orders to relevant departments to ensure high quality service is delivered., • Responsible for effectively communicating with staff on all levels., • Ensure a high standard of customer service is delivered at all times., • Ensuring standards of food and beverage service in conference rooms and bars during the shows in the auditorium are maintained to the highest level., • Ensuring function rooms are set up in accordance with function sheets liaison with onsite conference engineer for client AV / IT requirements., • Building close working relationships with the onsite client and all team members to ensure repeat business., • Work closely with the Events manager to ensure that the venues are fully staffed and the customer feels cared for., • Be responsible for the direction, supervision, motivation, training and discipline of unit staff members., • Ensuring that the Standard Operating Procedures are adhered to, including dress codes., • Effective communication with staff at all levels. Safety and Hygiene: • Ensure high standards of quality control, handling and storage of commodities (including non-food) with due regard to legislation governing handling storage and processing., • Ensuring all kitchen and ancillary areas are maintained for high standards of health and safety and hygiene., • Take all relevant steps to minimise risk ensuring these are acted on and reported., • Ensure that all Seasoned Venues Policies for Food Safety, Health and Safety, Risk Assessments, HACCP and COSHH are implemented, managed, and adhered to at all times. Requirements: • Proven experience as a General Manager with relevant Conference & Events experience. (this is not a first time GM role), • High standard of personal appearance and hygiene., • Use of in house ordering and stock system., • Good communication skills both written and verbally. We Offer You: • Career progression., • A competitive salary to be discussed at interview stage., • Free on site parking. Seasoned Venues, a leading independent caterer, is looking for a General Manager in one of our busiest Venues to oversee the day to day running of a friendly but vibrant venues. The venues operates a busy, coffee retail bar. Evening Bars for auditorium shows, conferences 250 + The position is a hands-on position suitable for someone looking to take charge and make their own. The facilities are maintained to the highest standards to ensure your event is a great success. Main Duties • Responsible for managing the recruitment, interviewing, inducting, training and appraisal of staff members in accordance with Seasoned policies and procedures., • To hold weekly/monthly meetings with managers and in turn ensure the cascading of information to promote a culture of success and inclusion in the decision-making progress to all employees., • Ensuring a high standard of service and customer service is always delivered., • To be involved, with the Operations team, in the menu planning and costing, ensuring that margins are met., • To communicate effectively with clients, verbally face to face and in writing., • Responsible for the overall hygiene, health and safety relating to the catering operation at The Mermaid., • To carry out regular inspections and implement corrective action if required, communicate any maintenance issues to relevant parties., • Ensure all financial data is filled out and sent to accounts on the correct day, checking the accuracy of returns., • Ensure staff rotas and wage returns are completed accurately and submitted on the correct day, ensuring that targets are met., • Financial forecasting, calculating G.P’s, setting prices, monitoring and agreeing targets with Operations Director and conveying those to the sales manager., • To ensure unit turnover and profit targets are met., • To provide timely reporting for all operations, such reports to present. actuals/forecast/variances recovery plans, action plans, pricing or any other financial report required., • To manage the Commercial Accountant and their duties., • Manage a staff rota’s ensuring that the operation is always staffed but not over resourced to achieve the required budget lines., • Conduct grievance and disciplinary meetings as and when required. Be instrumental in terms of investigation procedure., • Undertake any reasonable duties as dictated by Managing Director that are within skills and capabilities. The Ideal Candidate An individual who possesses excellent organisation leadership and communication skills, with strong financial background and commercial acumen, ability to work to deadlines and targets, motivate and inspire their staff, not restricted by hours. Essential Experience • Knowledge of the catering industry and current styles bars/retail and conferencing., • Working knowledge of Microsoft Word, Excel and Outlook., • Previous experience in a similar role., • Experience of motivating, managing and disciplining staff., • Experience of financial forecasting and budget management., • Essential Qualifications., • Basic Food Hygiene Certificate., • Intermediate Food Hygiene Certificate., • Health and safety in the workplace certificate., • Licensee Certificate., • Financial Reporting. Seasoned Venues are equal opportunities employers, we value diversity and are committed to providing equal employment opportunities. We believe that the more inclusive our environments are, the better our work will be. So, if you’re looking to progress your career as our General Manager please apply via the button shown.

Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Workclubs combine dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day. In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Workclub during the week which supports businesses and their employees, and a high end event space in the evenings and weekends, we maximise the yield of the 22,000 sqft Old Sessions House in Clerkenwell. As the flagship location, we are building out the product at the same time as operating it with an eye to scale in various forms this year. Position Overview: We are seeking an entrepreneurial and forward-thinking General Manager to lead our Workclub at Old Sessions House. As the General Manager, you will be instrumental and ultimately responsible for shaping the Workclub experience, driving community engagement, building scalable operations and ensuring the overall success of our flexible workspace model. The General Manager role is perfect for a candidate looking for an exciting level of ownership to develop a product that challenges the industry norms whilst leading the team towards a commercially successful model to scale. Key Responsibilities: 1. Workclub Experience: • Develop and execute strategies to enhance the Workclub experience, fostering a vibrant and collaborative community that is at the forefront of the future of work conversation, • Implement innovative programming and events to engage members and promote networking and drive employee engagement for our members 2. Member Relations: • Build strong relationships with Workclub members, understanding their needs and ensuring a positive and productive experience., • Build an account management structure for the team to deliver white glove service to our members and provide a critical piece of the feedback loop., • Address member inquiries, concerns, and requests promptly and effectively. 3. Revenue Growth: • Ultimately responsible for the P&L of the building, creating quarterly strategies to hit both revenue and profitability goals., • Work with the Head of Sales and Head of Marketing to build our membership base of larger companies using the Workclub alongside their office., • Report monthly on the financial performance of the Workclub, • Ownership and accountability to lead the business development team in delivery of the Membership revenue goals, • Lead the Head of Events on events operations and sales strategies that enable us to deliver on the Events revenue goals, • Identify and pursue opportunities to drive revenue within the Workclub model., • Collaborate with the sales and marketing teams to attract new members and expand the Workclub community. 4. Operational Leadership: • Oversee day-to-day operations of Old Sessions House, ensuring seamless functionality and an inviting atmosphere., • Be present and generate a hospitality first mindset across the full Workclub team., • Implement and optimize operational processes to improve efficiency., • Develop systems and software that elevate the members experience 5. Team Leadership: • Lead and inspire a dynamic team dedicated to delivering exceptional service across hospitality, operations, events, business development, account management and programming, • Foster a culture of collaboration, innovation, ownership and member-centric focus. 6. Quality Control: • Ensure the Workclub maintains a high standard of aesthetics, cleanliness, and functionality., • Monitor and optimize space utilization to meet the evolving needs of the community., • Manage the needs of the space for both the Workclub and the external events business lines 7. Community Engagement: • Develop and execute strategies to enhance community engagement, both within and outside of Workclub locations, • Establish partnerships and collaborations to strengthen the Workclub network and product offering Qualifications: • Bachelor's degree in Business, Hospitality Management, or a related field., • Proven experience in a leadership role within the hospitality, co-working, or related industries, having P&L responsibility, • Entrepreneurial mindset with a track record of driving business and product growth and development, • Exceptional interpersonal and communication skills., • Ability to adapt to a dynamic and evolving work environment., • Demonstrated leadership and team management capabilities. If you are a strategic leader passionate about creating a dynamic and collaborative Workclub experience, we invite you to join Knotel and be a key player in shaping the future of flexible workspaces. Apply now and contribute to the evolution of work at Knotel.

General Manager – REGEN London Streatham Salary: £35,000 + bonuses Location: Streatham, London Are you ready to lead one of South London’s most vibrant and ambitious fitness clubs? REGEN London Streatham is looking for a dynamic, people-driven General Manager to take our community to the next level. At REGEN, we do things differently. We’re not just another gym — we’re a fitness lifestyle brand with an incredible community, premium facilities, and a focus on member experience that keeps people coming back. We’ve built a culture that thrives on energy, innovation, and teamwork, and we’re looking for someone who can match that passion. What’s in it for you? • £35k base salary + generous performance bonuses, • A chance to lead a buzzing, community-focused club with a supportive leadership team, • Freedom to innovate and run exciting member campaigns and local partnerships, • Driving sales and revenue growth while keeping members at the heart of everything, • Leading and inspiring your FOH and PT teams with a hands-on approach, • Managing club operations to a high standard — from facilities and safety to member experience, • Building relationships with local businesses and the wider Streatham community to grow our reach, • Someone able to fully take the initiative in driving sales through innovative campaigns, competitions, and membership activities — we want someone bursting with their own ideas to make things happen, • A natural leader with experience in fitness, hospitality, or retail management, • Someone target-driven but with a genuine passion for people and community, • Excellent communication skills and the confidence to inspire others, • Organised, proactive, and able to manage both strategy and day-to-day operations Apply today and let’s build something incredible together.

General manager needed for an upmarket high end high volume Burger restaurant. £54,000. General Manager – £54,000 Location: London Hours: 48 hrs/week Start Date: Immediate Smyth & Co are proud to be working with one of London’s most exciting premium casual dining concepts, known for its vibrant energy, commitment to quality, and fast-paced yet people-focused culture. We are currently recruiting for a General Manager to lead the team at a buzzing site in London. With 60 covers inside and a further 60 outside, this venue thrives on exceptional service, strong leadership, and a genuine passion for hospitality. This is a fantastic opportunity for a hands-on operator with a strong background in quality-led restaurants and a proven ability to lead teams with clarity, calm, and purpose. The Role: We are looking for a dynamic and driven General Manager who puts people first — both guests and team alike. You’ll be the face of the restaurant, responsible for all front-of-house operations, training and development, and ensuring the smooth day-to-day running of the business. Key Responsibilities: • Lead and inspire the front-of-house team to deliver an outstanding guest experience, • Be a visible, energetic presence on the floor, leading by example, • Drive team training, development, and performance management, • Oversee all operational aspects including stock management, rotas, and reporting, • Maintain high team morale and resolve challenges with professionalism and composure, • Collaborate with the wider management team to ensure consistency and efficiency Requirements: • Previous experience as a General Manager or senior leadership role in a quality, high-volume restaurant, • Strong people management and leadership skills, • Excellent organisational and communication abilities, • Comfortable with back-office responsibilities and reporting, • A calm, confident presence with a passion for delivering exceptional service What’s On Offer: • Competitive salary of £54,000 per year, • Opportunity to lead within a well-established and growing hospitality group, • Supportive, ambitious company culture with real career progression, • Dynamic and sociable working environment, • Staff meals, perks, and more If you’re a confident, experienced leader ready to take the reins of a thriving London restaurant, we’d love to hear from you. Apply now through Smyth & Co to learn more about this exciting General Manager opportunity.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Assistant General manager needed for an upmarket high end high volume Burger restaurant. £46,500. Assistant General Manager – £46,500 Location: London Hours: 48 hrs/week Start: Immediate Smyth & Co are delighted to be working with one of London’s most exciting premium casual dining concepts – a fast-growing, design-led restaurant group known for its elevated approach to familiar favourites, warm hospitality, and dynamic team culture. We are seeking an experienced and motivated Assistant General Manager to join one of their bustling London locations. This is an exceptional opportunity for someone who thrives in a fast-paced, guest-focused environment and is ready to take the next step in their hospitality leadership journey. About the Role: As Assistant General Manager, you’ll work closely with the General Manager to oversee all aspects of service, team development, and operations. You’ll be a floor-first leader, consistently visible during service, driving energy, pace, and standards throughout each shift. This is a hands-on role that combines leadership, service delivery, and back-of-house responsibility — ideal for someone passionate about creating memorable guest experiences while supporting and developing a strong front-of-house team. Key Responsibilities: • Lead and manage service during busy shifts, ensuring smooth and efficient operations, • Support the GM with all day-to-day running of the restaurant, • Deliver outstanding guest experiences, upholding the brand’s reputation for warm, professional hospitality, • Mentor, train, and develop FOH team members to uphold high service standards, • Assist with administrative duties including rotas, compliance, stock management, and reporting, • Foster a positive, collaborative working environment with clear communication and leadership What We’re Looking For: • Previous experience as an AGM or strong FOH manager in a high-volume, quality-driven restaurant, • Confident, calm communicator with a genuine love for hospitality, • Strong leadership skills with a hands-on, lead-by-example approach, • Proven experience managing service, guest interactions, and team training, • A proactive, solutions-focused mindset with excellent organisational skills What’s on Offer: • Competitive salary of £46,500 per year, • A dynamic and growing company with clear pathways for progression, • Opportunity to work in one of London’s most exciting food and drink environments, • Staff meals, uniform, and a supportive, inclusive team culture, • Be part of a passionate team redefining premium casual dining in London Ready to step into a leadership role where you can truly make an impact? Apply now through Smyth & Co to find out more and take the next step in your hospitality career.

Assistant General Manager – Modern Premium Dining London £50,000–£55,000 + Bonus This is a hands-on, high-energy role in one of London’s most talked-about restaurant groups, known for exceptional food, vibrant atmospheres, and a guest-first approach. As Assistant General Manager, you’ll be the GM’s right hand, leading the front-of-house, supporting operations, and making sure every guest leaves impressed. What you’ll be doing: • Supporting the GM in running day-to-day operations, • Leading, coaching, and developing a large front-of-house team, • Managing service flow, floor plans, and guest interactions, • Creating a positive, high-performing team culture, • Supporting P&L management, cost control, and commercial growth, • Delivering outstanding experiences for both guests and staff What you’ll bring: • Experience at AGM or GM level in a high-volume, premium setting, • Strong understanding of food and beverage-led service, • Energy, charisma, and a real passion for hospitality, • Proven people leadership and team development skills, • Track record of supporting operational and commercial growth, • Calm, positive presence during busy services If this feels like your next move, send your CV to Kate at COREcruitment dot com or apply directly today.

Corporate Executive Assistant Hybrid : 3 days in the office, 2 days at home after probation Owen Reed is looking for a proactive and highly competent Executive Assistant (‘EA’) to work as part of a team within the Corporate Practice Stream for a top law firm based in London. The role is to work full-time Monday to Friday, 9.30 a.m. to 5.30 p.m., in the office and alongside a wider team of five EAs. As with all client-led industries, a degree of flexibility is required. The role will report to the Stream’s Practice Support Manager (‘PSM’). The successful candidate will provide professional and client-focused support to an allocation of fee-earners and managers (including partners, associates, trainees, professional support lawyers and business managers), undertaking complex tasks and projects, providing transactional support, and playing a critical role in managing all routine and daily administrative tasks. This role is an excellent opportunity for either an experienced EA and who is sufficiently experienced to influence stakeholders, build strong working relationships, and is keen to provide an exceptional service working within a challenging and demanding environment. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Act as gatekeeper for all fee earners/managers (e.g. take and share messages, manage expectations of callers, pass queries on to other fee earners/managers on the client team where appropriate)., • Use initiative to manage email accounts and to develop and maintain systems to promote efficiency., • Build strong relationships with, and develop and maintain a comprehensive knowledge of, clients, mandates and projects., • Extensive and proactive diary management (to include understanding fee earner/manager preferences, highlighting and rectifying clashes, marking holidays/absences where appropriate, ensuring Outlook invitations are responded to and understanding each fee earner’s/manager’s priorities for the day)., • Organise internal and external meetings including all ancillary arrangements (e.g. book meeting rooms and refreshments, prepare itineraries, arrange currency and technical support, and proactively prepare any necessary document packs)., • Arrange all fee-earner business travel via the firm’s Travel Management Company and the online travel portal, to include keeping fee-earner travel profiles updated, maintaining up-to-date knowledge and training in relation to the current travel booking policies and procedures, proactively check country specific safety advice and travel news via the firm’s travel insurance provider’s travel resources website, and obtain any relevant travel documents (e.g. Visas or ID cards)., • Organise and support events and hospitality, to include managing invitations and RSVPs, arranging restaurants/venues and any necessary equipment, supporting the preparation and distribution of name badges, attending events., • Attend and contribute to team meetings as required and progress action points as appropriate., • Draft, create, amend and format high quality correspondence, engagement letters, documents, agendas, reports, presentations, diagrams and spreadsheets., • Transcribe dictation (BigHand)., • Financial management, to include drafting bills and bill narratives, liaising with the Costs team, ensuring all fee earner time is closed down and up-to-date, obtaining PO numbers where appropriate and monitoring WIP., • Transactional management, to include all file-opening/closing admin, ensuring all activities and duties adhere to risk and compliance requirements., • Proactively maintain and update contact information within Outlook and the firm’s Client Relationship Management system (Dynamics)., • Own and maintain all relevant data, for example in relation to Graduate Recruitment, SRA Renewals, PI renewal, BD events and client relationships, to include creating and maintaining rolling ‘to-do’ lists and prompting fee earners/managers as necessary., • Act as change champions and first-responders, supporting issues and challenges experienced by fee earners/managers following the introduction of new processes and systems., • Manage league table submissions., • Build strong relationships with business services teams and maintain effective and efficient use of business support services., • General administrative support, e.g. bundling, indexing, time recording, copying, printing and scanning., • Identify and facilitate knowledge sharing within peer group and wider team, and provide team support to cover absences and during times of increased workflow., • Maintain a comprehensive knowledge of, and ensure compliance with, quality standards, and the firm’s policies in general., • Undertake additional ad hoc duties to support the group, as identified by group partners and as necessary. CANDIDATE PROFILE // Candidates for this position must have: • Advanced knowledge of Microsoft Office Suite (in particular Word, Excel and PowerPoint).This role will demand extensive use of these packages and will also require excellent administrative skills and experience., • Excellent audio skills and typing speeds., • Excellent attention to detail and use of grammar., • Excellent interpersonal and communication skills and the ability to work well within a team/be a strong team-player, and to interact at all levels., • Ability to build strong relationships with internal and external clients., • Commercial and financial acumen and a solution-focused attitude., • Accuracy and pride in their work product., • Collaborative and supportive of the business and its initiatives, and a willingness to get to grips with new technology, taking the training opportunities provided by the firm., • The ability to confidently manage and prioritise a varied workflow, and to remain proactive and flexible at all times., • The ability to anticipate and identify potential problems and provide innovative solutions., • Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines., • Experience of working in a diverse team whilst fostering an inclusive team culture., • Adaptable and open to change and a willingness and confidence to make suggestions for change where appropriate., • High level of professionalism and integrity; displaying the highest standard of professional ethics.

Hospitality Manager – Flagship Leisure Venue Brent, North London Up to £36,000 basic + performance-related bonuses An exciting opportunity has arisen for a talented and driven Hospitality Manager to join a brand-new, flagship site opening later this year in Brent. This is more than just a management role — it's a career-defining position for someone who thrives in a dynamic, high-energy environment where no two days are the same. With over 30 successful venues already across the UK, this leading leisure operator is continuing its rapid growth, offering unrivalled progression opportunities for ambitious hospitality professionals. If you're ready to step into a key leadership role with clear potential to progress into General Management, this is the opportunity you’ve been waiting for. What You’ll Be Doing: • Driving performance across all commercial KPIs – including payroll control, revenue generation, and GP%, • Leading, coaching, and inspiring a high-performing team to deliver outstanding guest experiences, • Planning and executing engaging events that boost customer satisfaction and revenue, • Maintaining full compliance with all health, safety, and hygiene regulations – from kitchen to cellar, • Taking a hands-on approach as Duty Manager across the full operation, • Creating and maintaining an operational environment that’s seamless, efficient, and unforgettable for every visitor What We’re Looking For: • Proven experience managing busy bar, food, or catering operations – ideally within high-volume venues, • A commercial mindset with strong knowledge of budgets, payroll, and cost control, • A natural leader who thrives on building and developing a motivated, customer-focused team, • Comfortable taking a strategic view while being hands-on in daily operations, • A passion for hospitality, events, and creating memorable guest experiences, • Food Hygiene Level 3 and Personal Licence (BIIAB Level 2) qualifications are desirable What’s On Offer: • A competitive salary of up to £36,000 plus performance bonuses, • Full-time permanent role (42.5 hours per week), including evenings and weekends, • A genuine opportunity to progress into a General Manager role in the near future, • A fast-paced, fun, and inclusive working culture with real development opportunities Whether you're currently a Duty Manager, F&B Manager, Assistant Manager, or Operations Lead, this role is ideal for those looking to take the next big step in their hospitality career within a rapidly expanding leisure business. Ready to make your mark in one of the most exciting venues to open this year? Apply now and take your hospitality career to the next level.

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel, 2. 2-3yrs of hotelier experience, 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments., 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience., 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation., 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products., 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

Senior General Manager – Bar & Restaurant Operation Heathrow (T3) £65,000 - £75,000 + bonus The Opportunity: This is a huge role – one of the busiest, most high-profile operations in the airport. Turning over £16 million+ annually, with a team of around 120, it’s a flagship site that needs a Senior GM who can keep standards sky-high while driving serious commercial performance. Heathrow is unique – high pressure, fast pace, and non-stop – but the rewards and progression are just as big. The Role: • Lead and develop a large team across a 60/40 wet-to-dry split, • Keep operations tight, service consistent, and the guest experience flawless, even at peak footfall., • Drive revenue, manage costs, and make smart commercial decisions that keep this site at the top., • You’ll be hands-on, visible, and setting the pace., • Heathrow runs differently: early mornings, late finishes, and every day is different. This isn’t a desk job – you’ll be on the floor, in the thick of it. The Person: • Experience running large, branded, high-volume venues (bars, pubs, or restaurants)., • Proven track record leading teams of 100+ in high-pressure, high-footfall environments., • Commercially sharp and financially astute – comfortable handling big numbers and big targets., • Strong people manager – able to delegate, empower, and motivate., • Passionate about hospitality – thrives on creating a brilliant guest experience., • Decisive, ambitious, and ready to step up into bigger roles within the group (regional opportunities available)., • Must be able to pass Heathrow’s 5-year security checks (including overseas residency if applicable)., • Comfortable with the unique working patterns that come with an airport operation. For more information, please contact or click apply

Assistant Manager – Luxury Alcohol Store | London Are you a charismatic and experienced retail professional with a passion for premium wines, rare whiskies, and high-end customer experiences? A prestigious luxury alcohol store are on the hunt for a talented Assistant Manager to help lead the team. This is a unique opportunity to be part of a luxury retail brand that blends world-class customer service with a curated portfolio of fine wines, rare spirits, and collectible whiskies. You’ll work side-by-side with an experienced General Manager and be instrumental in building an iconic destination for connoisseurs and collectors alike. Role and responsibilities: • Support the GM in leading, coaching, and growing a high-performance retail team, • Deliver exceptional customer service and product knowledge to a discerning clientele, • Help execute a dynamic marketing calendar, including tastings and exclusive events, • Collaborate on stock management, supplier relationships, and operational excellence, • Drive commercial opportunities and contribute to the store’s ongoing success Experience and expertise: • WSET Level 3 (Wine or Spirits) or equivalent industry qualification (must have), • At least 3 years of experience in premium retail or luxury hospitality (managerial), • A deep passion for fine wines, spirits, and delivering a top-tier guest experience, • Strong leadership, communication, and sales skills, • Previous experience in luxury hotel bars or as a sommelier is highly desirable What’s In It for You? • Competitive salary + bonus (£37-40,000 per annum plus bonus), • Work in one of London’s most exclusive districts, • Grow your career in a luxury-focused, customer-first environment, • Join a brand on an exciting growth journey, • 40 hours per week (availability required for evenings, weekends, and public holidays)

Assistant General Manager – Leading One-Stop Destination Venue Location: London I’m currently recruiting on behalf of a leading one-stop destination venue who are looking for an experienced and motivated Assistant General Manager to join their leadership team. This is a fantastic opportunity to step into a high-profile hospitality business where culture, innovation, and guest experience come first. The Role As Assistant General Manager, you’ll work closely with the General Manager to deliver exceptional results across all areas of the business — from people, food & drink, and guest service, through to financial performance. You’ll lead with energy and enthusiasm, inspiring your team to deliver outstanding hospitality and helping to drive a profitable, well-run site. Key responsibilities include: • Supporting the GM in managing day-to-day operations and leading shifts., • Inspiring and coaching your team to deliver exceptional guest experiences., • Driving sales and profitability while controlling labour, costs, and margins., • Training and developing managers and team members to build a high-performing team., • Ensuring compliance across Health & Safety, Food Safety, and operational standards., • Overseeing supplier relations, stock control, and maintenance processes., • Acting as a role model for inclusivity, respect, and the company’s people values. The Person We’re looking for someone who is: • Experienced in hospitality or retail management, must be in a high-volume, fast-paced environment., • Commercially aware, with the ability to balance sales growth with cost control., • A natural leader who can coach, develop, and inspire teams at all levels., • Resilient, adaptable, and hands-on in both peak and quieter periods., • Passionate about delivering exceptional service and memorable guest experiences. Benefits • Discount on food, • Bonuses, • Mental and physical healthcare Culture & Opportunity Our client is the first of their kind in the UK and continues to innovate, creating vibrant and exciting guest spaces. Their culture is fun-loving, inclusive, and people-focused, with a strong emphasis on teamwork, flexibility, and continuous improvement. This is a brilliant opportunity to join a business where you’ll be trusted to make an impact, drive results, and develop your career as part of an ambitious leadership team. 📩 To apply or find out more, please get in touch today or send your CV to

Duty Manager – Leading One-Stop Destination Venue Location: London I’m currently working with a leading one-stop destination venue who are looking for an experienced and motivated Duty Manager to join their team. This is a fantastic opportunity to work with one of the UK’s most exciting hospitality concepts, where energy, creativity, and guest experience are at the heart of everything they do. The Role As Duty Manager, you’ll play a key role in the day-to-day running of the site, supporting the General Manager in leading operations and driving standards. You’ll inspire and coach a passionate team, ensuring every guest leaves with an unforgettable experience. Your responsibilities will include: • Overseeing site operations and ensuring smooth, high-energy shifts., • Leading, training, and motivating the team to deliver exceptional service., • Driving sales through upselling and maximising spend per head., • Managing stock control, compliance, and supplier relations., • Supporting the GM with financial and operational targets., • Acting as a role model for inclusivity, respect, and high performance. The Person We’re looking for someone with: • Previous management experience in hospitality or retail (high-volume background is needed)., • Strong leadership and people management skills., • A proactive, results-driven mindset., • Flexibility and resilience in a fast-paced environment., • Energy, enthusiasm, and a passion for creating memorable guest experiences. Benefits • Access to Hospitality rewards, a unique benefits platform that offers exclusive discounts for gyms, retailers, and other restaurants, along with a 24/7 confidential mental health support hotline., • A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones., • Delicious, nourishing team food to keep you energized throughout your workday., • A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement., • Plus, standard benefits such as 28 days of paid holiday (including Christmas Day, Boxing Day, and New Year's Day), with an additional paid day off for your birthday. Culture & Benefits Our client is fun-loving, innovative, and obsessed with delivering the very best for their guests. They value inclusivity, teamwork, and continuous improvement — with the goal of being the best at what they do. This is a fantastic opportunity to join a business that’s the first of its kind in the UK, with plenty of scope to grow and develop your career. 📩 If you’re ready for your next challenge and want to be part of something exciting, please get in touch today or send your CV to .

This place has everything – amazing food, bold flavours, open-fire cooking, proper cocktails, and a late-night vibe that keeps people coming back. It’s high-energy, fast-paced, and always buzzing – the kind of restaurant that turns into a social hub after dark. The Role We’re looking for a General Manager who can handle big volume, late nights, and a team that loves the buzz of hospitality. You’ll be the one setting the pace – running the floor, keeping service slick, driving the numbers, and making sure every guest leaves talking about their experience. Expect to be across dinner service, events, PDR, and late-night party vibes. You’ll be: • An experienced GM from a high-volume, lifestyle or destination restaurant, • Obsessed with food, drink, and giving guests a brilliant time, • Commercially sharp – comfortable with budgets, P&L, and KPIs, • A hands-on leader who inspires a big team and keeps standards high, • Confident running late-night operations with a smile on your face, • Social, upbeat, and able to keep cool under pressure, • Ideally WSET Level 2 with solid drinks knowledge If you want to run a site that’s part dining hotspot, part late-night hangout – with all the energy that comes with it – this one’s worth a look. Apply here -

LOCATION: Casa do Frango London Bridge SALARY: £55 - 60k We’re looking for an experienced and passionate Assistant General Manager to help lead and inspire our team, run seamless and energetic services, and create memorable moments for our guests. We want our leadership to be hands-on, approachable, and full of personality – while always maintaining high standards across every shift. You’ll play a key role in shaping our guest experience, coaching the team, and making sure every service feels warm, smooth, and full of positive energy. This role comes with scope to grow. For someone with ambition and the right mindset, there will be opportunities to take on more responsibility and develop into a more senior position over time. Assistant General Manager Candidate Requirements: • Proven experience in a senior restaurant role, ideally as an Assistant General Manager in a premium or high-volume venue, • Skilled in leading, training, and developing front-of-house teams, • Confident in running busy dining operations, including multi-floor service, • Strong focus on delivering exceptional guest experiences, and handling complaints or special requests professionally, • Comfortable managing high guest volumes while remaining calm, organised, and detail-focused, • Knowledge of premium service standards, with the ability to coach teams on upselling and menu recommendations, • Experience working towards KPIs such as guest satisfaction and sales per head, • Solid understanding of health & safety, food hygiene, and licensing regulations, • Leads by example with a positive, proactive, and guest-centric approach What We’ll Offer You as Assistant General Manager: • Annual Pay: From £55,000 - £60,000 per annum package, • 50% discount across all MJMK restaurants, • Opportunities for career development and progression, • Mental health & well-being support via Hospitality Action, • Enhanced maternity and paternity pay after one year, • 5 days of company sick pay after one year, • An additional day of holiday for every year of service, up to five days We’d love to hear from you if you’re an experienced Assistant General Manager looking for a new challenge and the opportunity to grow alongside a passionate, ambitious team. About Casa Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s heritage and memories of his upbringing in Southern Portugal. With a focus on fresh, wood-charcoal grilled dishes in a warm, relaxed atmosphere, Casa quickly became a local favourite. Following the success of our first site, we expanded to Mayfair in 2022 and Victoria in 2023. We’re now looking for an Assistant General Manager to join the team at our flagship location in London Bridge – someone who shares our passion for hospitality and delivering exceptional guest experiences. Casa do Frango London Bridge welcomes over 3,000-4,000 guests each week across a 250-cover site. Just two minutes from Borough Market, the original Casa spans two floors in a converted 19th-century industrial warehouse. After being named Disruptor Brand of the Year at the 2023 Peach 20/20 Hero & Icon Awards and winning Emerging Concept at the MCA Hospitality Awards, it’s an exciting time to join us as we continue to grow in 2025. About MJMK Restaurants MJMK operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, we began with Casa do Frango and quickly expanded our portfolio. In 2020, we partnered with chef patron Santiago Lastra to open KOL in Marylebone – a fine dining Mexican restaurant celebrating British ingredients. KOL earned a Michelin Star and ranks No. 49 on the World’s 50 Best Restaurants list. In 2024, we opened Fonda in Mayfair – our second collaboration with Santiago – and AngloThai in Marylebone, the debut from John and Desiree Chantarasak. Within three months, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.

Job Title: General Manager – Care Home – London Salary: DoE + Bonus Location: London Our client is seeking a passionate, knowledgeable, and driven General Manager to oversee a care home in London. This role is focused on delivering an exceptional experience for residents and their guests, with a strong emphasis on hospitality, service, and operational excellence. The ideal candidate will have proven experience in managing care homes or similar environments and understand the importance of going above and beyond for residents. You will provide clear leadership to the Heads of Department, ensuring the smooth day-to-day running of the home while maintaining the highest standards of care and service. Company Benefits • Competitive salary, • Performance-based bonus scheme, • Private healthcare, • Company pension About the Position • Oversee the daily operations of the home and all hospitality services, • Lead, support, and develop a high-performing team, • Ensure excellent service standards for residents and guests, • Manage budgets, P&L, and financial performance effectively, • Take full responsibility for operations, leading by example The Successful Candidate • Minimum 3 years’ experience as a General Manager in a care home or similar environment, • Ideal candidate will have experience managing in the hospitality sector, • Strong financial acumen with experience in P&L and budget management, • A proactive leader with a hands-on approach and “can-do” attitude, • Excellent organisational and problem-solving skills, with the ability to thrive under pressure, • Committed to delivering the highest quality of service and care If you are keen to discuss this role further, please apply today or send your CV to

The Opportunity: We’re looking for an exceptional General Manager to lead the opening of our brand-new, high-profile rooftop bar in the heart of London, boasting spectacular skyline views. This flagship venue, accommodating up to 650 guests, will be one of London's standout openings this year. This is a unique opportunity for a passionate and commercially-minded hospitality leader to make their mark, with potential for growth as we continue to expand our portfolio across London. What You'll Do: Operations & Leadership: • Launch and oversee daily operations, ensuring smooth, efficient, and profitable service., • Manage venue logistics including staffing, scheduling, inventory, and compliance., • Uphold rigorous standards for licensing, health, safety, and hygiene. Team Management & Culture: • Build, train, and motivate a large, high-performing team, fostering a culture of excellence., • Lead by example, promoting an inclusive, supportive, and energised work environment. Guest Experience: • Champion unparalleled customer service to establish and enhance the venue’s reputation., • Proactively seek opportunities to exceed guest expectations, driving repeat visits and growing bookings., • Actively engage with guests, addressing feedback promptly and effectively. Financial Performance: • Manage budgets and control costs meticulously without compromising quality or guest experience., • Drive strategic revenue growth through data-driven insights and proactive decision-making., • Regularly analyse sales performance, adjusting strategies to maximise profitability. What We're Looking For: • Minimum of 4 years' management experience in a busy, high-volume hospitality venue, ideally within London's vibrant nightlife scene., • Proven track record of delivering financial results, operational excellence, and superior guest experiences., • Exceptional leadership skills, capable of inspiring and guiding a diverse team., • Strong business acumen with robust financial management and analytical skills., • In-depth knowledge of UK licensing laws and compliance standards (personal licence desirable)., • Excellent communication, interpersonal skills, and proven ability to solve problems calmly and effectively under pressure., • Highly organised, adaptable, and proficient with hospitality technologies including reservation and booking systems (experience with Collins preferred)., • Flexible approach with availability to work evenings, weekends, and holidays. Why Join Us: • Competitive salary package, • Career progression opportunities within a small but expanding hospitality group, • The chance to lead a landmark project in London’s competitive hospitality market., • A supportive company culture focused on development and rewarding excellence. If you're ready to lead an extraordinary venue, drive outstanding performance, and grow with us, we would love to hear from you!

STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more. We strive for a premier culture that encompasses teamwork, collaboration, and values. There is a passion in everything we do, and we are looking for people with similar attributes. Get started on a career path as we are always looking for individuals that are looking to grow and develop. A fantastic and rare opportunity has become available for an exceptional General Manager to join our STK Steakhouse & Rooftop Bar in Stratford, East London. The successful candidate will be fully accountable for the restaurants guest experience, finance, sales growth, legal compliance, and team development for both FOH and BOH. The General Manager will work closely with the The Gantry hotel and The One Group to run a smooth and successful operation in terms of finance, product and people. The General Manager will take full charge of the controllable lines of the P&L as delegated and delivers the budget. Apply now to join the world of VIBE DINING as a key part of the guest experience! GENERAL MANAGER (GM) POSITION OVERVIEW: The General Manager is responsible for managing, driving, and overseeing all operational aspects of the business. This person is the central point of contact for the Restaurant at all times and is responsible for clearly distilling information and communicating to staff, Director of Operations and Hotel. Key Accountabilities · Operations Management · Manage, lead and take charge on delivering exceptional guest experience · Ensure service is maintained at the utmost of quality levels through proper execution of the sequence of service · Maintain overall vision – Business and marketing objectives · Develop risk management and mitigation strategies · Work with our partners of The Gantry Hotel · Maintain all corporate mandates · Update and track daily reports Staffing and Team Development · Analyse staffing requirements, develop iteration plans, and assess opportunities for future growth · Interview, screen, and recruit job applicants · Coach, train and develop management and hourly staff · Responsible for Team performance – morale, productivity - Rally the troops · Manage regular review of performance for Management and Hourly staff within the Performance Management guidelines Fiscal Responsibility · Forecasting and budget writing · Monitor activities and expenses and reporting financial monthly results · Set and monitor sales forecasts and profitability reports · Keep Director of Operations informed of sales and key issues · Increase sales through marketing, and incentives for staff to raise check average. · Maintains budgeted revenues, cost of sales (COS), labor & supplies. Reviews monthly profit and loss statement and acts on all variances. QUALIFICATIONS/PRIMARY JOB REQUIREMENTS · Minimum 8 years professional hospitality experience; High volume experience · Food and Safety training · Excellent management, delegation, and presentation skills · Strong influence, interpersonal, verbal, and written communication, problem solving a · General business acumen · Expert knowledge of all Restaurant computer systems (e.g., MICROS and Opentable) Finds problem areas, develops solutions, and gets the job done WHAT WE OFFER · Competitive Salary between £55 - £65k · Holidays: 28 days’ holiday including 8 public holidays · Contributory pension scheme · Income Protection · Life Assurance · Discount at STK Steakhouse globally · Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform · Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives · Career growth: fantastic opportunity to progress · Meals on duty

Luxury restaurant General Manager - London £120/140,000+ NEW ROLE ALERT! NEW ROLE ALERT! NEW ROLE ALERT! A key London restaurant is entering an exciting new chapter, with a major CAPEX project bringing a breath of fresh air to this iconic multi-site operation. The group includes two restaurants, a vibrant bar, and an events space and they are now looking for an experienced General Manager to lead the way. MUST have London experience to apply • This is a high-volume environment with a minimum turnover of £8 million, so proven experience at this level is essential. The role requires a strong operator with a track record of running large-scale, high-profile venues in London. What we’re looking for: • A proven General Manager from the London restaurant scene, • Experience in private members clubs or luxury hospitality at senior management level, • Strong financial acumen with success in overseeing multi-million-pound turnover, • A leader who can inspire, upskill, and train teams to deliver outstanding service, • Minimum 3 years’ experience as a GM, Senior F&B Director, or similar The venue: Stylish, sophisticated, and truly iconic, these restaurants, bars, and event spaces represent some of the most exciting opportunities in the capital. With a major refurbishment underway, this is a chance to make your mark and be part of a transformative project. If you’re an ambitious hospitality leader with the right London experience, please drop me your CV Interested in this amazing challenge? Contact Stuart Hills with your updated CV COREcruitment are experts in recruiting for the service sector. We currently have over 700 live roles across the UK, Middle East, Europe, North America, South East Asia, Africa and Australia. To view other great opportunities please check out our website at ___ or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities.

Two Michelin starred Restaurant Story is looking for a Restaurant General Manager. You will be a hands on, inspiring and enthusiastic leader, responsible for delivering an incredible dining experience to all our guests in a friendly and creative restaurant environment. Tom Sellers tells his story and the story of British food through an ever-evolving tasting menu of seasonal dishes. The restaurant gained its first Michelin star after five months of opening in 2013 and its second Michelin star in 2021. What We Can Offer You at Restaurant Story • 50% staff discount across all restaurants within the group, • Team referral bonus up to £2,000, • Additional paid day off for your birthday, • Staff meal and drinks while on shift, • Regular and calendared staff socials, • Access to Hospitality Action’s Employee Assistance Programme where advice and counselling are available to assist with mental health, • Investment in training and development with qualifications across Wine, H&S, Food Safety and HR Restaurant General Manager Requirements • Previous experience as a Restaurant Manager essential, preferably Michelin, • Proven ability to lead, train and inspire a team, • Possess a passion for hospitality and service at the highest level, • Excellent knowledge of food and beverage, • Experienced in managing financials, recruitment and team development, stock management and health and safety, • Warm, friendly and humble personality, • Enthusiastic and proactive, with impeccable attention to detail, • The desire to develop your career within an ambitious and growing restaurant group We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work. We’d love to hear from you if you’re a Restaurant Manager and up for a new challenge. Tom Sellers Hailing from Nottingham, Tom Sellers is a two Michelin-starred Chef who opened his first restaurant, Restaurant Story, at 26. At launch, Tom’s unique approach garnered significant critical acclaim, being awarded a Michelin Star just five months after opening, with a second star following in 2021. Tom learned his craft from some of the world’s most influential Chefs and spent time working alongside the likes of Tom Aikens in London, Thomas Keller at three Michelin-starred per se in New York, and René Redzepi at two Michelin-starred Noma in Copenhagen, all before the age of 21. Story Cellar, a Parisian inspired rotisserie style restaurant opened in 2023 to much critical acclaim followed by Dovetale at 1 Hotel Mayfair, where the restaurant offers a sustainably minded, produce led à la carte menu of reimagined European classics, bolstered by dishes cooked over the grill, and an abundant raw bar.

Assistant General Manager – Premium Contemporary Restaurant London £50,000–£55,000 + Bonus This is a real gem of a restaurant – incredible food, buzzing atmosphere, and a team that genuinely cares about guests and each other. If you’re looking for a role that’s a step forward, not just sideways, this is one to explore. The Role Working alongside an experienced GM, you’ll lead the front-of-house team and ensure service runs smoothly from start to finish. You’ll be: • Keeping service slick and standards high, even when it gets busy, • Mentoring and developing the team, setting the tone and culture, • Supporting the commercial side – P&L, rotas, spend, and margins, • Balancing the needs of guests and the team with confidence, • Maintaining the vibe and energy throughout service What You’ll Bring • Experience as an AGM or GM in a premium, fast-paced restaurant (£80k+ turnover), • Strong understanding of both kitchen and bar operations, • Leadership that inspires, motivates, and develops people, • A focus on training, team development, and a great work culture, • Commercial awareness and a passion for delivering brilliant service, • Energy, resilience, and a genuine love of hospitality Interested? Drop a CV to or get in touch to find out more.

ABOUT THE ROLE We are recruiting an experienced General Manager to lead the day-to-day and strategic operation of a leading late-night events venue, Colour Factory. This senior post carries full responsibility for operational delivery, licensing and compliance, financial control, staff leadership, facilities, bar operations, and external stakeholder management. The remit includes shaping culture, setting standards, and ensuring the venue runs safely, efficiently, and to a consistently high level for artists, audiences, partners, and neighbours. Experience overseeing food court or kitchen operations, including multiple traders and food hygiene compliance, is desirable but not essential. KEY RESPONSIBILITIES Operational leadership • Act as the central point of coordination for all departments, ensuring smooth pre-event, live, and post-event operations., • Hold or obtain DPS status, uphold the premises licence, and ensure conditions are met at all times., • Lead incident management and post-incident follow up, including statements, reports, evidence collation and authority liaison., • Maintain robust SOPs for opening, trading, cash handling, alcohol service, guestlists, queues, searches and close-down., • Safeguard the customer journey from entry to exit, including show calls, changeovers and EOP sign-off. Staffing, leadership and people operations • Build, lead, and motivate high-performing teams across bars, floor, technical, production, security, ticketing and office., • Oversee recruitment, onboarding, induction, rota planning, and training matrices; coordinate payroll inputs and approvals., • Run performance management, 1-to-1s, and development plans; manage conduct, capability, and grievance processes in line with policy., • Maintain accurate personnel records, right-to-work checks, and training certification logs. Diversity, equity, inclusion, accessibility and neurodivergence • Champion an inclusive, respectful workplace and audience environment., • Demonstrate awareness of and sensitivity to POC and LGBTQIA+ communities, accessibility needs, and neurodivergence in staff and audiences., • Embed fair recruitment, training, progression, and representation practices., • Ensure welfare, safeguarding, and safer-spaces policies are visible, understood, and enforced. Finance, controls and administration • Own the day-to-day financial controls: daily takings, safe counts, floats, tills, cash lifts, variances and end-of-night sign-offs., • Oversee reconciliations, supplier invoices, payment runs, and aged payables; track accruals and event settlements., • Monitor labour, GP, stock variance, and wastage; implement cost controls without compromising standards., • Maintain structured logs for ordering, purchasing, maintenance, incidents, and complaints., • Prepare weekly ops summaries and monthly reports for the Managing Director and where relevant, investors or a board. Food and beverage oversight • Lead bar operations, cellar and dispense standards, stock controls, deliveries, line checks, and product quality., • Desirable experience: oversight of food courts and kitchens, coordinating multiple traders, service standards, allergen management, and food hygiene compliance., • Uphold Challenge 25, intoxication management, and refusal logs; monitor pour policy and waste. Venue, facilities and technical • Keep the venue safe, clean, and guest-ready; set standards for presentation and housekeeping., • Manage planned and reactive maintenance with contractors; keep asset registers and service schedules up to date., • Ensure statutory compliance and inspection cycles are current: fire alarms and emergency lighting, extinguishers, PAT, EICR, gas safety where applicable, water hygiene, first aid kits and accident books, CCTV uptime and retention. Sales, marketing and event support • Support programming, advancing, and event delivery, coordinating with promoters, agents, artists, and partners., • Contribute to audience development, customer communications, and on-the-night execution to protect brand reputation., • Provide accurate post-event feedback on operations, staffing, and bar performance to inform continuous improvement. Community, neighbours and authorities • Represent the venue at Pubwatch or Clubwatch, licensing and police meetings and local forums., • Maintain professional relationships with the licensing authority, police, EHO and other regulators., • Proactively manage neighbour relations, including noise management, dispersal and complaints handling. Legal and compliance framework You will ensure compliance with relevant UK legislation and best practice, including: • Licensing Act 2003 and premises licence conditions, • Health and Safety at Work etc. Act 1974, Management of Health and Safety at Work Regulations, • RIDDOR and accident reporting requirements, • Fire Safety Order, emergency lighting and alarm testing regimes, • Food Safety Act and Food Hygiene Regulations where food traders operate, • GDPR and data protection, CCTV usage and retention, • Smoke-free legislation, drugs policy, and safer-spaces policies, • SIA deployment and record keeping for contracted security Systems and tools Experience with modern venue and hospitality systems is expected. Useful platforms include: POS and PDQ systems, ticketing and guestlist tools, workforce management and rota software, stock and inventory platforms, digital incident logs, and document control. Familiarity with Resident Advisor or Eventbrite style ticketing, and Deputy or similar workforce tools, is advantageous. Core outcomes and KPIs • Beverage gross profit within target, with controlled wastage and stock variance within tolerance., • Labour cost as a percentage of net sales within budget, with accurate rota forecasting., • Cash and till variances within tight limits, with prompt investigation and resolution., • Zero critical compliance failures, passing internal audits and authority inspections., • Incident rate managed and reported, with clear corrective actions., • Event delivery on time and to specification, with positive artist and promoter feedback., • Staff retention, training completion, and engagement at healthy levels., • Neighbour and authority relationships maintained with minimal complaints., • Accurate and timely weekly and monthly reporting to the Managing Director. Essential Knowledge, skills and experience • Senior leadership experience in hospitality, nightlife, or large-scale venue operations., • Proven operational command during live events, with calm decision-making under pressure., • Strong financial literacy: reconciliations, cash controls, labour management, supplier management, and GP analysis., • In-depth understanding of licensing, DPS responsibilities, alcohol retailing, refusals, and incident recording., • Excellent people leadership: recruitment, induction, rotas, training, performance and conduct management., • Clear, confident communication with staff, artists, promoters, suppliers, neighbours, and authorities., • Track record of implementing SOPs, audits, and corrective action plans., • Commitment to diversity, equity, inclusion, accessibility and neurodivergence awareness. Desirable • Oversight of multi-trader food courts or kitchens, including allergens, HACCP style controls, and EHO liaison., • Experience with workforce management platforms, ticketing systems, POS back-office and digital reporting dashboards., • Knowledge of dance music culture and contemporary audience expectations. Shift expectations and example patterns This is a flexible mix of office hours and late-night event operations. Example patterns are provided for transparency and may vary with business needs. Weeks with major weekend events • Monday: Off, • Tuesday: 10:00 to 18:00 (office-based), • Wednesday: Off, • Thursday: 10:00 to 18:00 (office-based), • Friday, Saturday, Sunday: From 19:00 until close (venue-based) Weeks with weekday events or general operations • Monday: On (office or event-based), • Tuesday: 10:00 to 18:00 (office-based), • Wednesday: On (office or event-based), • Thursday: 10:00 to 18:00 (office-based), • Friday, Saturday, Sunday: From 19:00 until close (venue-based) Days off are balanced across the week depending on weekend commitments. Authority and reporting • Budget holder for day-to-day operational spend within agreed limits., • Approval of rotas, labour targets, and routine purchasing., • Escalation to the Managing Director for capex, contract awards, or non-routine spend., • Weekly operational review with the Managing Director, monthly performance report with KPIs, risks, actions, and forecasts. How to apply Please send a CV and a covering letter outlining your relevant experience and your approach to leading complex late-night venue operations. Include examples of compliance, financial control, people leadership and event delivery that demonstrate impact to

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city. Location: EC2V 5DD Working Pattern: Monday - Friday 40 hours per week Rate of Pay: £40,000 per annum Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation Key Responsibilities: • Delivery a 5-star client experience service – Ensure best in class guest experience service delivery whiles developing and implementing protocols of consistent improvements within the hospitality client suite, • Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool – to encourage consistent engagement with our customers., • Sourcing new ‘retail’ products – Ensuring our client is informed on new confectionary/retail products for addition to our current range, • Sourcing new trends of Well Being activities and products – Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range, • Sourcing and negotiating with external ‘pop up’ suppliers – Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter ‘pop ups’ and themed events. Facilitate the logistics involved in engaging with agreed suppliers their services, • Client Reporting – Regularly (frequency to be agreed) update the General Manager on new high end London restaurants and ‘High Street’ openings. Report on food trends and highlight potential new services that could be operated at on site, • Events – To support stakeholders with internal/external bespoke events as requirement with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions., • ROI – To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance, • Standards – To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations with in retail and ensure that the Vacherin high standards and creativity are exceeded., • Trade Shows – To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery., • Administration - To assist in any other activity to support business development and service enhancement., • Communication:, • To ensure all internal and external communication is professionally presented., • Communicate effectively with all stakeholder, EA and PA’s, members of the Vacherin and Workplace teams as appropriate., • To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions Our Idea Candidate: • Excellent communication skills., • Self-motivated and capable of using own initiative., • Creative and innovative with the ability to encourage ideas from stakeholders and the team., • Strong IT skills - preferably with experience of design software., • Flexibility and quick thinking, • To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers., • The ability to negotiate financial agreements with external suppliers., • Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment., • To be well-organised and thorough, even when under pressure. What's in it for you? Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Private medical eligibility, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers Vacherin officially formed part of CH&CO Catering Group Ltd in 2021. Partnerships, Innovation, Integrity, Quality, Fun

About Us: What’s the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media and live events. Whatever the medium, our ultimate purpose is to make the world a more interesting, fun and positive place. Job Summary: The General Manager (GM) will lead the strategic and operational activities of Guinness World Records London, ensuring excellence in all aspects of the visitor experience at the venue. This new venture is part FEC, part competitive socialising, and we are looking for someone who can lead the operational opening of this new concept with our world-famous brand and potentially grow into a role overseeing the opening of new venues across the world. The right person will first and foremost be a great manager of people with strong health & safety standards, sales performance record and an advocate for product consistency. Roles and Responsibilities: Leadership & Operations • Oversee all aspects of day-to-day operations including venue management, sales & marketing, GWR stage productions, guest services, financial performance and health & safety., • Lead all staff and mentor cross-functional teams including operations, technical, sales & marketing, front-of-house, and F&B team., • Ensure constant and consistent communication with central GWR office and disciplines (Entertainment, Marketing, Finance, Legal, Records & Operations)., • Ensure seamless coordination of event activities with high standards of execution and visitor satisfaction. Strategic Planning & Financial Oversight • Prepare, manage, and monitor budgets, forecasts, and cost-control to ensure profitability and sustainability. Business Development & Stakeholder Management • Serve as a key liaison with stakeholders both internal and external, • Maintain compliance with regulatory requirements and company policies. Visitor Experience & Quality Assurance • Drive operational innovation and service excellence., • Oversee quality assurance processes to ensure safety, consistency, and customer satisfaction., • Monitor and respond to visitor feedback to continuously improve the visitor experience. KPI’s Customer Review sites & internal surveys Staff satisfaction and retention Health & Safety Record Sales revenue & Cost Management Qualifications & Experience: Minimum 7 years of management experience in attractions, live entertainment, sports, or hospitality. Other Knowledge, Skills and Abilities: · Strategic Thinking – Ability to set long-term goals and align daily operations with the venue’s vision. · Leadership – Lead, motivate, and manage a diverse team · Decision-Making – Make informed decisions quickly, especially during high-pressure situations · Budget Management – Create and manage budgets and control costs · Revenue Optimization – Implement strategies to increase ticket sales, retail, food and beverage, events, and other revenue streams. · Scheduling & Staffing – Oversee workforce planning. · Vendor & Contract Management – Handle external relationships (cleaning, security, food suppliers, etc.)