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Bilingual Executive Assistant (English; German) Contract Type: Full-Time Location: Chirk, Nr Wrexham, North Wales We are the global leader in the production and distribution of wood products used in everything from furniture and flooring to timber-framed houses, building facades and construction. In doing so, we help to build a better world. Kronospan is focused on achieving operational excellence wi... ZIPC1_UKTJ

European Customer Service Representative Location: Wrexham | Permanent | Full‑time Are you a customer‑focused professional who enjoys working in a fast‑paced, international environment? Do you take pride in accuracy, collaboration, and delivering a high‑quality service? If so, this could be the role for you. We’re working with a global leader in advanced materials and chemical solutions, who are looking to recruit a European Customer Service Representative to join their Composite Materials team in Wrexham. The Role This is a key, customer‑facing position where you’ll take ownership of a defined European customer portfolio, acting as the main point of contact across order management, supply chain coordination, and customer performance. You’ll play a vital role in ensuring smooth operations, timely delivery, and excellent customer experience. Key Responsibilities • Manage customer orders end‑to‑end, from order entry through to invoicing, • Act as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial, • Maintain accurate customer and pricing data in line with contracts and agreements, • Manage customer portals, including order uploads, KPIs, and documentation, • Support complaint handling, rebates, and deductions with relevant stakeholders, • Ensure export compliance and accurate completion of shipping documentation, • Monitor customer KPIs and proactively resolve issues using data‑led insights What You’ll Bring • A commercial background (degree or relevant training preferred), • Strong ERP experience (SAP desirable) covering order processing, pricing, and customer data, • Knowledge of export compliance, invoicing, and complaint resolution, • Experience managing complex orders and performance KPIs, • Fluency in English plus French, Spanish, or German What’s On Offer • Salary: £32,000–£39,000 depending on experience, • Life insurance, • Generous family leave policies, • Free language courses (24 languages available), • Additional local benefits Why Apply? This is an excellent opportunity to join an innovative, internationally focused organisation that values diversity, collaboration, and continuous improvement. You’ll be part of a supportive team where your contribution genuinely makes a difference. Location: Wrexham Working pattern: Monday to Friday, full‑time If you’re looking to develop your career within a global business and enjoy working at the heart of customer operations, we’d love to hear from you.

Your new company You will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations. This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions. Your new role This role goes beyond traditional customer service - it's a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective.You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end-to-end customer journey from order placement through to delivery performance and resolution.Day-to-day, you will: Manage customer accounts, taking full ownership of orders, service performance and communication Act as the main interface between customers and internal teams, including planning, logistics, quality and commercial Handle customer queries, changes and challenges in real time, ensuring expectations are managed effectively Monitor and manage customer KPIs, taking action to maintain service levels Ensure accuracy across order processing, pricing and master data within ERP systems (SAP desirable) Support export compliance and documentation requirements for international shipmentsThis is a fast-paced, highly interactive role that requires confidence, organisation and the ability to manage customer relationships directly. What you'll need to succeed This role will suit someone who enjoys owning customer relationships rather than working purely in a transactional or support capacity. You will ideally have: Experience within a manufacturing or complex supply chain environment A background in customer service, customer operations or order management with direct customer interaction Confidence handling customer communication without a dedicated account manager layer Strong organisational skills and attention to detail Experience using ERP systems (SAP S/4 Hana advantageous) A good understanding of export processes or international customersEuropean language skills (Italian, Spanish, German etc.) are highly desirable and will be reflected in the upper end of the salary band. What you'll get in return Salary between £34,000 - £40,000 depending on experience and language capability 25 days holiday plus bank holidays Annual performance-related bonus Hybrid working available (up to 2 days from home following probation) The opportunity to gain exposure to global customers and develop within a highly commercial manufacturing environment Please note: The internal contract title for this role is Customer Service Representative; however, the position offers a higher level of customer ownership and responsibility than a traditional customer service role. Immediate interviews are available - apply now or get in touch for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company You will join a successful, long‑established global manufacturing business based in Wrexham, supplying a loyal international customer base. This is an excellent opportunity to step into a highly visible, customer‑facing role that sits at the intersection of Commercial and Supply Chain, offering genuine responsibility and exposure across the wider business. Your new role This role is best described as customer account ownership from an operational perspective. You will take end‑to‑end responsibility for a defined portfolio of customers across European and global markets, acting as the primary point of contact between the customer and the manufacturing plant. You will manage the full customer journey - from order entry and master data accuracy through to delivery performance, KPI management and invoice resolution. Working closely with Planning, Logistics, Quality, Pricing and Commercial teams, you will balance customer expectations with internal capability, making informed decisions and escalating where appropriate. This is a highly interactive role requiring regular customer communication, confidence in managing challenges, and the ability to operate with autonomy once trained. Key responsibilities include: Ownership of customer relationships from order receipt to cash collection Management of customer KPIs, service levels and operational performance Coordination of special requests, forecasts and demand changes Acting as the key interface between customers and internal stakeholders Ensuring accuracy of master data, pricing and ERP inputs (SAP S/4 Hana desirable) Supporting export compliance, documentation and audit readinessWhat you'll need to succeed This role will suit someone who enjoys customer ownership and decision‑making, rather than purely transactional customer service. You will ideally bring: Experience in a manufacturing or complex supply chain environment A strong customer‑facing background with accountability for service outcomes Confidence in managing customer interaction without a dedicated account manager layer Working knowledge of ERP systems (SAP desirable but not essential) Good understanding of export compliance and international customers Strong organisational skills and sound commercial judgementEuropean language skills (Italian, Spanish, German or similar) are highly advantageous and reflected in the upper end of the salary band. What you'll get in return An 18-month fixed term contract with a global employer Salary £34,000 - £40,000 depending on experience and language capability 25 days holiday + bank holidays Annual performance‑related bonus Hybrid working (up to 2 days from home) following probation Exposure to global customers and complex manufacturing operationsPlease note: The internal contract title for this role is Customer Service Representative. This is an operational customer account role with a high level of ownership and responsibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company You will join a successful, long-established global manufacturing business based in Wrexham, supplying a loyal international customer base. This is an excellent opportunity to step into a highly visible, customer-facing role that sits at the intersection of Commercial and Supply Chain, offering genuine responsibility and exposure across the wider business. Your new role This role is best described as customer account ownership from an operational perspective. You will take end-to-end responsibility for a defined portfolio of customers across European and global markets, acting as the primary point of contact between the customer and the manufacturing plant. You will manage the full customer journey - from order entry and master data accuracy through to delivery performance, KPI management and invoice resolution. Working closely with Planning, Logistics, Quality, Pricing and Commercial teams, you will balance customer expectations with internal capability, making informed decisions and escalating where appropriate. This is a highly interactive role requiring regular customer communication, confidence in managing challenges, and the ability to operate with autonomy once trained. Key responsibilities include: Ownership of customer relationships from order receipt to cash collection Management of customer KPIs, service levels and operational performance Coordination of special requests, forecasts and demand changes Acting as the key interface between customers and internal stakeholders Ensuring accuracy of master data, pricing and ERP inputs (SAP S/4 Hana desirable) Supporting export compliance, documentation and audit readiness What you'll need to succeed This role will suit someone who enjoys customer ownership and decision-making, rather than purely transactional customer service. You will ideally bring: Experience in a manufacturing or complex supply chain environment A strong customer-facing background with accountability for service outcomes Confidence in managing customer interaction without a dedicated account manager layer Working knowledge of ERP systems (SAP desirable but not essential) Good understanding of export compliance and international customers Strong organisational skills and sound commercial judgement European language skills (Italian, Spanish, German or similar) are highly advantageous and reflected in the upper end of the salary band. What you'll get in return An 18-month fixed term contract with a global employer Salary £34,000 - £40,000 depending on experience and language capability 25 days holiday + bank holidays Annual performance-related bonus Hybrid working (up to 2 days from home) following probation Exposure to global customers and complex manufacturing operations Please note: The internal contract title for this role is Customer Service Representative. This is an operational customer account role with a high level of ownership and responsibility. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

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