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Customer Service Advisor - Temp to Perm Opportunity Location: Corby, NN17 Start Date: 11th May Type: Temporary ongoing with potential to become permanent Pay: £12.71/hour for the first 12 weeks whilst training £13.22/hour thereafter Additional shift bonuses available for evenings, weekends, and night shifts About the Role A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed. Available Shifts Day Shift (37.5 hrs/week): Core hours: Monday to Friday between 07:00am - 22:30pm (occasional weekends)Training: First 5 weeks, Monday-Friday, 9:00am-3:00pm and remaining 2 weeks, Monday-Friday 9:00am-4:00pm Post-training: Rotating shift system based on business needs Occasional requirement to work a weekend if staffing levels are low. Key Responsibilities Deliver exceptional customer service across multiple channels (phone, email, live chat) Resolve customer issues and complaints with empathy and efficiency Collaborate across departments to ensure smooth service delivery Identify opportunities and leads for sales teams through effective questioning Process returns, credits, and refunds accurately Support customers in their preferred communication channel What We're Looking For Experience in a multi-channel customer service environment Excellent communication and organisational skills Proactive, adaptable, and solution-focused mindset Strong attention to detail and ability to work under pressure A genuine passion for helping customers Benefits Shift bonuses for evenings, weekends, and night work Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year) Enhanced overtime rates Bank holiday working required (minimum 2 per year) Access toawiderangeofwellbeing and family-friendly policies, including: Support for ongoing health conditions Neurodiversity assessments and post-diagnostic support Women's health support (fertility, menopause, endometriosis) LGBTQ+ inclusive healthcare optionsCareer Progression This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Sustainability Coordinator Help shape a greener future - for customers, the community, and the planet. Our client is on an ambitious journey to lead the way in sustainable business practice and environmental responsibility. As they continue to expand their sustainability offering and strengthen their ESG commitments, they are seeking a proactive and passionate Sustainability Coordinator to join the team. What you'll be doing As Sustainability Coordinator, you will play a key role in supporting the development of the organisation's sustainability framework and reporting capabilities. Your work will help ensure customer expectations and emerging regulatory requirements are met, while driving meaningful environmental and social improvements across the business. You'll support a wide range of activities, including: Sustainability Reporting & Data Assisting with voluntary and mandatory disclosures (e.g. EcoVadis, CDP, SECR, SASB, ISO 14064 and forthcoming UK SDS requirements). Supporting Scope 3 data collection and reporting activities. Gathering data for annual Business Carbon Assessments. Supporting the production of the annual Sustainability & Social Value Report. Assisting with customer CSR/ESG data submissions.Analysis, Coordination & Insight Helping organise and improve internal sustainability data collection processes. Identifying new CSR/ESG data sources to strengthen reporting capability. Providing content and analytical support for customer presentations and sustainability communications. Assisting with the roll‑out of new ESG services and solutions.Engagement & Communication Supporting internal and external communications related to sustainability and social value initiatives. Assisting with preparation for internal and external sustainability training sessions.What you'll bring Essential Awareness of Business Carbon Assessments and the GHG Protocol. Strong communication skills, with the ability to engage customers, managers and stakeholders. High attention to detail, particularly when handling and analysing data. Ability to manage your own time and balance multiple workstreams. Intermediate Excel and PowerPoint skills (charts, graphs and data presentation). Understanding of Social Value principles. UK driving licence and access to your own transport.Desirable Degree in Sustainability or Environmental-related disciplines (e.g. Environmental Science, Geography, Sustainable Engineering, Environmental Law). Sustainability-related training (e.g. UN Global Compact courses, Supply Chain Sustainability School). Knowledge of sustainability frameworks and disclosures (EcoVadis, CDP, SECR, SASB, GRI, etc.). Experience identifying or measuring Social Value initiatives. Experience delivering sustainability or ESG training. Knowledge of waste and resource management.Location This is a hybrid role, with 2-3 days per week based at the organisation's Head Office in Corby, Northamptonshire. If you thrive in a purpose‑driven role, enjoy working with data, and want to make a tangible impact, we'd love to hear from you. Benefits Perkbox Health Plan Recognition Scheme Parental Scheme Training Annual Pay Review

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role To provide a comprehensive front-line service, dealing with both customers and suppliers. Dealing with queries in responsive, sensitive and professional manner to ensure the best possible service is provided and the is represented positively. Perform administrative functions including filing and housekeeping Capable of understanding and processing information through various office applications and processes Good oral and written communication skills with a high level of numeracy Answering calls promptly and resolving routine customer enquiries Processing orders in a timely and accurate manner Processing quality complaints and credits in line with the business processes Organize and manage goods inwards and outward, organizing transport Build a strong relationship with factory production team Effective team member with good interpersonal skills Able to manage multiple tasks and meet targets Able to work using initiative and without constant supervision Develop strong professional relationships with customer KPI’s Deliver against business targets and individual KPI’s Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Free Onsite Parking Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job

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