Hotel Manager
hace 2 meses
£34000 anual
Jornada completa
London
A fantastic opportunity has arisen within the Front Office Team!
We are currently recruiting for an enthusiastic and experienced Hotel Manager.
The Role:
Reports to the Front Office Manager.
Salary: £34,000 per annum plus upselling commissions.
Schedule: Full – Time, 40 hours, Monday to Sunday, 5 days on and 2 days off.
Overseeing the general daily operations.
Liaising with all relevant departments to ensure that guest service is consistently maintained up to standards.
Assist in leading and training the team.
Dealing with guest satisfaction.
To acknowledge and take charge of guest special requests, feedback, and complaint.
Serve as the main point of contact for VIP Guests and ensure all departments are fully briefed on their requirements.
Keep Front Office Manager and Operations Manager informed of all developments and guest feedback.
Comply with hotel security, fire regulations, and all health and safety legislation. This list is not exhaustive, and the successful position holder may be required to carry out any task which the Company might reasonably require you to do.
The ideal candidate:
You are passionate, motivated, and able to work in a busy environment.
Have an excellent command of the English language.
You are very focused on customer service and have a friendly personality.
You are able to work a flexible schedule.
Knowledge of Opera or any other PMS system is also a plus.
1 year of experience in Duty Manager or similar role, in a luxury hotel environment Experience:
Hotel Manager: 1 year (required)
