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Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQuality Assurance Process Manager (Associate) \n Our Mission \n The information below covers the role requirements, expected candidate experience, and accompanying qualifications. \n We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK. \n About the role \n This is an opportunity to join a vibrant, fast-paced team, providing quality assurance and actionable insights across the business. You will ensure the Quality Assurance process and change initiatives are well managed and help mitigate risk. This is an individual contributor role, but you will support skills development, and drive high performance through effective coaching and mentorship across the team. \n What you'll do \n\n • Monitoring & Validation: Monitor complex, high-risk workstreams requiring strong judgement skills across multiple channels, conduct reperformance testing, and evaluate outcomes to ensure process adherence, accuracy, and regulatory alignment.\n, • Process & Change Management: Drive the design, maintenance, and governance of frontline QA methodologies and process frameworks. You will proactively assess the impact of strategic and operational changes, embedding robust controls and collaborating across teams to ensure change is managed safely, smoothly, and effectively.\n, • Stakeholder Engagement & Insights: Drive business-wide performance by leading robust calibration sessions, conducting deep-dive root-cause analyses, and delivering high-value insights to operational and cross-functional leaders to continuously elevate quality standards.\n, • Coaching & Onboarding: Design and lead comprehensive onboarding frameworks for new QA hires, driving rapid time-to-competency and standardising evaluation standards across the team. Provide structured mentorship, ongoing coaching, and targeted upskilling to cultivate a culture of quality excellence and maximise overall team performance.\n, • Governance & Performance: Track departmental deliverables and SLAs, manage QA monitoring platforms, and resolve process breakdowns through structured problem-solving techniques.\n\n The skills and experience you need \n\n • QA & Regulatory Expertise: Proven experience within Quality Assurance and an in-depth understanding of QA frameworks, monitoring platforms, and conduct risk within a regulated industry.\n, • Data Analysis & Problem Solving: Strong capability to analyse complex data, perform root-cause analysis, and make balanced recommendations that optimize both customer outcomes and business needs.\n, • Stakeholder Management & Calibration: Experience building collaborative relationships with senior stakeholders, delivering concise reporting, and leading balanced calibration sessions across departments.\n, • Coaching & Capability Building: Demonstrated track record of mentoring, onboarding, and upskilling team members to maintain high performance standards and support talent development.\n, • Autonomy & Governance: Exceptional organisational skills with a self-starter mindset, alongside experience handling risk management, process governance, and control testing.\n\n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n What's in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • Wealth & Future: Competitive pension and performance-based bonus schemes\n, • Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.\n, • Health: Access premium care through our private medical insurance.\n, • Family Support: We champion your milestones with enhanced parental leave.\n\n A full list of our benefits is available here. \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n Capital One is committed to diversity in the workplace. \n If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n For technical support or questions about Capital One's recruiting process, please send an email to \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n Who We Are \n At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. \n Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xxuwjjq Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire\n \n Lead Process Manager - Financial Crime\n \n \n About the role \n As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. \n \n What you'll do \n\n • \n Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. \n • \n Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. \n • \n Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. \n • \n Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. \n • \n Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.. \n\n \n The skills and experience you need \n\n • \n Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. \n • \n Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. \n • \n Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. \n • \n Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. \n • \n Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. \n\n \n Where and how you'll work \n This is a permanent position based in our Nottingham office. \n \n We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. \n \n Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. \n \n What’s in it for you \n We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. \n \n In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: \n\n • \n Wealth & Future: Competitive pension and performance-based bonus schemes \n • \n Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. \n • \n Health: Access premium care through our private medical insurance. \n • \n Family Support: We champion your milestones with enhanced parental leave. \n\n \n A full list of our benefits is available here. \n \n What you should know about how we recruit \n We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. \n \n We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. \n \n Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. \n \n Capital One is committed to diversity in the workplace.\n \n \n If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. \n\n \n \n \n \n For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com \n \n Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. \n \n Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). \n \n \n \n\n Who We Are\n \n \nAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.\n \n \nGuided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.\n

EHS ADVISOR NOTTINGHAM (ONSITE) COMPETITIVE SALARY Are you an experienced Environmental, Health & Safety professional looking for your next challenge? We're seeking a proactive EHS Advisor to cover our Sandiacre and Beeston sites. In this varied role, you'll help drive a positive safety culture, ensure compliance with environmental, health and safety regulations, and support the continued development of our ISO 45001 and ISO 14001 management systems. If you're passionate about safety, promoting best practice and making a real impact across a manufacturing environment, we'd love to hear from you. THE ROLE: As an EHS Advisor you will be required to: Provide expert Environmental, Health and Safety support and guidance to employees, managers and site leadership teams. Maintain and develop EHS management systems to ensure compliance with ISO 45001 and ISO 14001 standards. Conduct internal audits and support the preparation and delivery of external audits and regulatory inspections. Deliver EHS training, including new starter inductions and safety related training Lead and support incident investigations, ensuring corrective actions are identified and implemented. Promote a positive safety culture through regular shop floor engagement, EHS walks and employee involvement initiatives. Monitor safety performance, track improvement actions and prepare monthly EHS reports and committee meetings. Provide guidance on risk assessments, COSHH assessments, PUWER compliance and other EHS-related processes. Manage key environmental programmes, including waste management, energy conservation, noise control and Legionella compliance. Support the EHS Manager in driving continuous improvement, regulatory compliance and the site's overall EHS strategy. THE CANDIDATE: The ideal EHS Advisor: Holds a NEBOSH General Certificate (or equivalent) and has proven experience within an EHS role. Has a strong understanding of EHS legislation and its practical application within a manufacturing or industrial environment. Possesses working knowledge of ISO 45001 and ISO 14001 management systems and continuous improvement principles. Demonstrates excellent communication and influencing skills, with the ability to build effective relationships across the business. Is proactive and hands-on, with a passion for driving a positive safety culture and engaging employees on the shop floor. Is highly organised, with strong attention to detail and the ability to manage multiple priorities effectively. BENEFITS: Competitive salary with an annual bonus Tailored training to help you learn and develop Company funded external qualifications (where relevant to the role) Company pension scheme with up to 7% employer contribution Life assurance cover 3.5 x salary Employee Assistance Programme Discounted gym membership - up to 25% off across 4,000 UK gyms Fuel Card - save 2-3p per litre on across 3,500 UK fuel stations including BP, Esso and Shell Various employee recognition schemes 33 days holiday per annum, pro rate (inclusive of bank/public holidays) ABOUT PROGRESS RAIL: Progress Rail, a Caterpillar company, is one of the largest integrated and diversified providers of rolling stock and infrastructure solutions and technologies for the global rail industry. The company provides advanced EMD® locomotives, engines, and technologies, railcars, trackwork, fasteners, signalling, rail welding and Kershaw Maintenance-of-Way equipment, along with dedicated locomotive and freight car repair services, aftermarket parts support and recycling operations. Progress Rail's deep industry expertise ensures a commitment to quality through innovative solutions. With a global network across the United States, Canada, Mexico, Brazil, Germany, Italy, Australia, China, Germany, India, South Africa, the United Arab Emirates and the United Kingdom, we are committed to serving our customers. PROGRESS RAIL VALUES: Safety - Care, Learn, Prevent Integrity - Do the Right Thing Teamwork - Win Together Excellence - Be the Best Commitment - Own the Outcome EQUAL OPPORTUNITIES: Progress Rail is an equal opportunity employer. All qualified applicants will receive consideration for employment. We value and embrace diversity of thought, background and unique experiences and we pride ourselves on being an inclusive workforce and culture. HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Taher Rahman at our Sandiacre site. We would politely request no agencies please

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