IT Support Engineer
hace 2 días
Worthing
Job Purpose The IT support engineer will work closely with the Head of IT and other members of the IT team to ensure the successful day-to-day running of the IT infrastructure. Main Tasks & Responsibilities • Installing and configuring computer systems and applications., • Responding to technical support calls and emails from users seeking help., • Troubleshooting and resolving hardware, software and networking issues., • Respond to alerts and data from monitoring systems to ensure maximum uptime and a positive user experience., • Maintain Active Directory, including user account creation, and permissions., • Install OS patches and software upgrades in a controlled and timely manner to ensure the security and stability of the IT environment, using automated tools., • Follow all policies and procedures and ensure you guide users to follow the IT policies for the protection of the IT environment., • Providing detailed instruction and guidance to users on their IT-related issues., • Maintaining detailed records of user issues and solutions implemented in the Helpdesk system., • Participating in the creation of system documentation and training guides, to share knowledge with team., • Implement and develop customisations, with scripting and document coding, changes and improvements to the SOS case management system., • Plan, execute and review projects assigned by the Head of IT, within agreed timescales., • Learn all supported systems used by the firm to an advanced level., • Undertake additional or alternative duties that are reasonably consistent with their role and capabilities., • Travelling to other offices, as required., • Assist with out of hours work when needed at evening or weekends. Experience & Skills required • Solid background of hands-on IT Infrastructure skills. Demonstrate skills in the following technologies: Wintel, Active directory, DNS, DHCP, Wireless, Remote Access and VPN, MFA, Firewalls MS Office., • Experience in a fast-paced IT support environment., • Ability to work independently and as part of a team., • Excellent problem-solving and troubleshooting skills., • Have excellent communication and people facing skills and the ability to work with people of all technical abilities., • Be able to work efficiently with a high level of activity and changing priorities and have absolute discretion when dealing with confidential matters., • Be patient, tactful, helpful and approachable., • Demonstrate strong written communication and organisation skills with an attention to detail and commercial awareness.