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Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. About the role This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. You will: • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions, • Ensure customers receive an easy, memorable, and valued service across all touchpoints, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value, • Troubleshoot issues live with customers, often in real-time over the phone, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries, • Provide emergency support out of hours on a rotational basis (after initial onboarding period), • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers, • Research and interpret application log files and user behaviour to help diagnose issues, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products You have: • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment), • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone, • Experience handling challenging conversations and confidently de-escalating frustrated customers, • The skillset to follow up with customers and deliver timely updates on tickets and cases, • Experience of working in a high-performing, busy team, • A logical approach, with good judgment to ensure the appropriate customer outcome, • Initiative to resolve customer issues and provide an exceptional service, • The ability to manage a varied workload, • A desire to increase your technical knowledge, • Willingness to contribute ideas, innovation and team spirit You may have: • Experience or interest in the Care industry, • An inclination to keep up with developments in technology and social care, • Experience using Salesforce, Intercom and Jira, • An ambition to continuously grow and develop Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, or to apply with your CV, please email hr@everylifetechnologies.com Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Head of Corporate Solutions - Wealth Management Salary - £85000 DOE plus bonus plus benefits Hybrid role - home working plus London Our Client are a successful and growing wealth management business, seeking a corporate sales professional from a financial services and wealth management background to drive forward growth in the corporate services team. You will take ownership of our corporate advice proposition, reviewing and enhancing it to ensure it remains competitive, relevant and aligned to client needs. Working closely with senior stakeholders, you will play a key role in shaping the future direction of the business, expanding our market presence and supporting long-term growth. Key Responsibilities include: Work with and as directed by the Customer Director, Financial Planning and Corporate to manage the development and profitability of the Channel to maximise results. To effectively communicate client service objectives and their context to improve systems, controls and standards. Hold monthly meetings, discuss task delegation, review issues, reprimand, praise and discipline staff in line with requirements. To deliver 1st line supervisory, development and coaching requirements as defined in the Training and Competency scheme (TOPAS) ensuring all mandatory tasks required under the scheme are conducted. Manage the relationship with corporate clients and any sources of new clients to retain and grow services delivered Ensure the provision of service, advice and written recommendations to clients comply with suitability advice guidelines and as per authorisation levels whilst ensuring that all Channel staff undertake and record sufficient CPD. Understand and apply appropriate risk management controls in order to reduce or eliminate the cost of compensation and the threat to TCF. Ensure effective communication when working with other departments and individuals to help to achieve optimum results for the company as a whole. Produce timely and accurate management reports, keep timely and accurate records. Actively participate in the Performance Management Process. Agree personal performance objectives and goals with consultants and make every effort to satisfy these objectives within the specified time frames. Agree personal performance objectives with direct reports and ensure appraisals are carried out with all members of the Channel within the given timescales. Review your Channel performance on a regular basis as appropriate. Foster within your Channel a customer focus and concern for quality, with a high degree of customer satisfaction, client retention and an ability to consistently produce work of a high standard to deadline. Maintain a full and proper understanding of the market in which your Channel operates and the challenges. Candidate Experience Required: Proven experience leading and growing a corporate financial planning, wealth management or employee benefits business. A strong track record of delivering commercial success, achieving revenue targets and driving profitable growth. Expertise in developing and enhancing client advice propositions to meet changing client and market needs. Outstanding business development and relationship management skills, with the ability to win, retain and grow corporate client relationships. Experience leading, coaching and developing advisers and consultants, creating a high-performance culture with strong Training & Competence standards. In-depth knowledge of FCA regulation, Consumer Duty and risk management within a regulated financial services environment. Strong strategic thinking and stakeholder management skills, with the ability to influence senior leaders and contribute to business growth. A passion for delivering excellent client outcomes, driving continuous improvement and maintaining the highest standards of compliance and integrity. If you are ready for the next step in your career contact us for an informal discussion about this role - or apply today. JBRP1_UKTJ

We are an international engineering company with our UK Operations based at our Head Office and manufacturing site in Frimley and we are now seeking an experienced Welder. The role would suit candidates with TIG welding experience working on small detailed projects in stainless steel, mild steel and aluminium who have the ability to read assembly drawings and method sheets. We specialise in the design and manufacture of quality instrumentation. Working from our newly refurbished Head Office and manufacturing site that houses all of our head office, production and logistics operations. We can offer a salary up to £39k, working 39 hours a week, we offer flexible working hours, 25 days holiday, free onsite parking, dental and medical insurance along with a contributory pension scheme. You will be able to work off your own initiative and work as part of a team, meeting Production output targets to ensure on time delivery to the customer. Supporting the business to deliver customer orders on time. You should have a flexible attitude to work and be willing to learn a wide range of products to allow flexibility in capacity across the site. The main duties of the role will be as follows:- • Completion of intricate Tig welding projects with stainless steel, mild steel and aluminium • Welding and light assembly of small to medium sized industrial instrumentation • Jointing processes include TIG, Micro plasma and brazing involving a wide range of materials including Nickel and Ferrous alloys, Steels and Aluminium • Machine shop using lathes & milling machines • Any other shopfloor work in periods of low productivity • Ensure that cleanliness & safety standards are always maintained in & around the production area • Adherence to health and safety requirements • Other duties as required by the Line Manager The role is an excellent opportunity to join a well established and successful company working at our modern site and be part of our ongoing development and success. You should be PC literate and have proven experience of intricate Tig Welding from previous roles. In return we can offer a generous salary up to £39k, a good benefits package and career stability and development along with flexible working hours too. Please submit your CV asap for immediate consideration

Assembly Operative Join a growing international engineering and manufacturing business Due to our continued success and expansion, we are looking to recruit an additional Assembly Operative to join our team at our UK Head Office and Manufacturing facility. We are particularly interested in candidates with previous experience in mechanical or electronic assembly, although full training will be provided for enthusiastic individuals who are keen to develop their skills and build a long-term career with us. As a leading international manufacturer of high-quality instrumentation, we pride ourselves on designing and producing innovative products for customers around the world. Our recently refurbished headquarters brings together our office, assembly, production, and stores operations, providing a modern and collaborative working environment. The Role Working as part of our Assembly team, you will be involved in the assembly of a wide range of mechanical and electronic instrumentation products. You will work from engineering drawings and assembly instructions, using hand tools and equipment to build products to the highest quality standards. Your responsibilities will also include carrying out basic testing and inspection activities to ensure customer orders are completed accurately and delivered on time. This is an excellent opportunity to work on a varied range of products while developing your technical knowledge and practical skills. What We're Looking For We're looking for someone who: • Has previous experience within an assembly, manufacturing, or production environment., • Is comfortable using hand tools and assembly equipment., • Can read and follow assembly drawings and production instructions, or is willing to learn., • Has good PC skills and a positive attitude towards learning and development., • Takes pride in producing high-quality work and contributing to a successful team. We would also welcome applications from individuals who have recently completed studies in electronics, engineering, manufacturing, or a related discipline and are looking to begin a hands-on career within a manufacturing environment. What We Offer In return, we offer: • Competitive salary, dependent on experience., • Flexible working hours through our flexi-time scheme., • Structured training and development opportunities., • Salary progression linked to training and skills development., • Generous employer pension contributions., • Dental cover., • Employee Assistance Programme., • Free on-site parking., • The opportunity to work in a modern, refurbished facility with a supportive and friendly team. If you are looking for an opportunity to develop your skills within a successful and growing engineering business, we would be delighted to hear from you. Please forward your CV to the HR Manager (William Stirman). No agencies please

We are an international engineering company with our UK Operations based at our Head Office and manufacturing site in Frimley, and we are now seeking an experienced Part Time TIG Welder. The role would suit candidates with more than 2 years' TIG welding experience, working on small, detailed projects in stainless steel, mild steel and aluminium, who have the ability to read assembly drawings and method sheets. We can offer a salary of up to £39k FTE, together with flexible working hours during weekdays, 25 days' holiday (pro rata for part time), free onsite parking, dental and medical insurance and a contributory pension scheme. We specialise in the design and manufacture of quality instrumentation, working from our newly refurbished Head Office and manufacturing site which houses all of our head office, production and logistics operations. You will be responsible for completing intricate welding and light assembly work on a range of small to medium-sized industrial instrumentation. You will work with a variety of materials and joining processes and will need to work accurately and to a high standard, while meeting production output targets to ensure on-time delivery to the customer. As the Part-Time TIG Welder you will be able to work from your own initiative as well as part of a team. You should have a flexible attitude to work and be willing to learn a wide range of products and processes to allow flexibility in capacity across the site. The main duties of the role will be as follows: Completion of intricate TIG welding projects using stainless steel, mild steel and aluminium Welding and light assembly of small to medium-sized industrial instrumentation Working from assembly drawings, method sheets and work instructions Carrying out joining processes including TIG, Micro Plasma and brazing Working with a wide range of materials including nickel and ferrous alloys, steels and aluminium Using lathes and milling machines within the machine shop Supporting other shopfloor activities during periods of low productivity Ensuring work is completed to the required quality and production standards Meeting production output targets to support the on-time delivery of customer orders Ensuring cleanliness and safety standards are always maintained in and around the production area Adherence to all health and safety requirements Other duties as required by the Line Manager The role is an excellent opportunity to join a well-established and successful company, working at our modern site and becoming part of our ongoing development and success. To be successful for the Part-Time TIG Welder role you should be PC literate and have at least 2 years' proven experience of intricate TIG welding from previous roles. Experience of Micro Plasma, brazing and working with a range of materials would be advantageous. In return, we can offer a salary of up to £39k FTE, flexible part-time working hours during weekdays, a good benefits package and long-term career stability and development. Please submit your CV as soon as possible for immediate consideration