Head of customer success jobs in Burgess HillCrear alertas

You will lead approximately 50 customer service professionals across manufacturing sites and sales offices, partnering closely with Sales, Supply Chain, Manufacturing, and Product teams to support customer success and sustainable growth. We are seeking a Head of Customer Service – EMEA to lead our

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. The ideal candidate has strong leadership skills, a data-driven mindset, and a deep understanding of customer journey design. You will lead the team in delivering exceptional experien

We’re looking for a Head of Marketing Activation to lead how NEOM Wellbeing shows upacross; Retail partners (online and offline), PR and Advocacy and in real-life customer experiences. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare cover

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. The role offers remote work flexibility and is part of a cu

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. Join Persimmon Homes as a Head of Customer

A nationally recognised, market‑leading organisation is seeking a revolutionary Customer Experience & Proposition Lead / Head of Customer Experience to redefine how millions of its customers engage with its services across the UK. As the Customer Experience & Proposition Lead / Head of Customer Ex

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

A leading background screening company in the United Kingdom seeks a Head Of Product.

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. Thi

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

Head of Customer Loyalty & Partnerships. Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.

A leading EdTech company in Brighton seeks a Head of Customer Success (EMEA) to enhance relationships with university partners. Applicants should have experience in higher education or EdTech and possess strong skills in customer success and relationship building. The role offers a diverse and inclu

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead and scale the entire Customer Success function, transforming it into a growth driver. B2B SaaS Customer Success, Account Management, or similar roles.

A multinational telecommunications company in Paddington is seeking an experienced professional to ensure high service performance and quality for its customers. Ideal candidates will have significant experience in fixed network operations, customer service management, and project oversight. Competi

The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s. Manag

The Head of Customer will lead the strategy, performance, and long‑term success of our customer facing teams across InPost Newstrade. Work alongside Finance to ensure accurate forecasting of customer revenue, churn risk, and account‑level profitability. Throughout our process, you will get the o

A leading financial services firm in Greater London seeks a Head of Customer Service Support and Operations to lead strategic initiatives for customer excellence. The candidate will champion customer-focused strategies, drive operational efficiency, and lead a global team. Proven leadership experien

CCP are delighted to have been engaged by a great brand in Hampshire who are looking to recruit a Head of Customer Service for their rapidly expanding business. Hybrid (Minimum 3-days-a-week in-office). For the right candidate, our client will consider someone that lives far from Southampton, offeri

A progressive technology solutions provider in the East Midlands is seeking a Director of Service Delivery. This role involves leading technical and support teams to ensure excellent customer service and resolving technical issues. This position offers a full-time employment opportunity in a dynamic

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. As Head of Content, you will be responsible for end-to-end content development — from market research and programme creation to speaker acquisition and on-si

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle. Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enter

A technology firm in the United Kingdom is seeking a Vice President of Customer Success to shape the Customer Success organization. You will build high-performing teams, design operational models, and work cross-functionally to enhance customer engagement.

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision. This role offers a competitive package, hybrid wor

Lead / Head of Customer Success & Support. Provide leadership and oversight for all customer communications, aiming to enhance customer engagement, build trust, and foster long-term loyalty across all touch-points. You’ll support 3000+ small businesses, build and grow a high-performing team, and s

Act as a trusted partner to the Head of Customer Success, demonstrating autonomy and a proactive approach by providing timely customer and team insights to inform strategic decision‑making. This includes developing and executing the global Customer Success strategy, managing a team of individual c

You will lead approximately 50 customer service professionals across manufacturing sites and sales offices, partnering closely with Sales, Supply Chain, Manufacturing, and Product teams to support customer success and sustainable growth. We are seeking a Head of Customer Service – EMEA to lead our

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

Guaranteed Tenants Ltd is looking for a Head of Existing Customer Analytics to lead a high-impact team delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with its customer base. Head of Existing Customer Analytics - Financial Servi

Bupa Private Medical and Dental Insurance* Pension with The People’s Pension (employer contribution 4% of base salary)* Generous paid parental leave* Life enrichment allowance of up to £80 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy* Dedica

Act as a trusted partner to the Head of Customer Success, demonstrating autonomy and a proactive approach by providing timely customer and team insights to inform strategic decision‑making. This includes developing and executing the global Customer Success strategy, managing a team of individual c

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX. Join Aios Medical (Fella Health) as Head of Customer Experience. Head of Customer Experience – Role Overview.

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. In this senio

The Customer Compliance Group (CCG) ensures that HMRC successfully collects the full and correct amount of money due from taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats. HM Revenue and Customs (HMRC) is one of the UK’s largest an

Lead our platforms: Act as Product Owner for the Customer App/Portal and steward our Knowledge Platform as a single source of truth for customers and colleagues. Head of Customer Digital Enablement. Head of Demand Planning & Customer Service.

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Experienced i

The ideal candidate will demonstrate excellent leadership skills and a problem-solving mindset, along with being proficient in G-Suite and Microsoft Office. A leading car-sharing marketplace in Greater London is seeking a Customer Support Leader to enhance customer experience across the UK. The role

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

This hybrid role focuses on strategic sales partnership, driving new business and enhancing customer success. Strong experience in technical sales and a track record of managing diverse customer portfolios are essential. A leading cloud software company is seeking a Manager for Customer Solution Eng

A growing fintech company in the UK is seeking a Head of Operations to lead their operational function. The ideal candidate should have over 5 years of experience in fintech, strong leadership skills, and a proactive mindset. This role offers competitive compensation and a chance to make a direct im

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. Have a proven track record of leading high�

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

The ideal candidate will possess strong emotional intelligence and a commitment to customer success, fostering a high-performance team culture within a dynamic environment. This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities inc