Head of customer success jobs in PeterboroughCrear alertas

We are looking for a Head of Product Marketing to lead the full portfolio of Zellis offerings, with direct, hands-on ownership of our flagship Pay (Payroll) proposition. This is a pivotal leadership role shaping how Zellis competes and grows through value-led differentiation, market evidence, and commercial clarity. The Head of Product Marketing is responsible for translating market insight into business impact. Youll lead the team that connects customer understanding, competitive intelligence, and product value to measurable revenue outcomes. You will oversee all product marketing activity across Zellis, while personally owning the Pay portfolio, defining its market narrative, ensuring commercial success, and positioning Zellis as the Payroll leader in the UK and Ireland. In this role you will be responsible for leading and developing the Product Marketing team across all Zellis product lines, personally owning the Pay proposition, from insight and positioning to GTM strategy and launch impact. You will shift internal and external storytelling from features and functions to customer outcomes and measurable value, partnering with Product Management to drive a consistent, value-based GTM approach across new releases, propositions, and campaigns. In addition to this, you will also lead the companys Market and Competitive Intelligence programme to inform strategic decision-making, pricing, roadmap direction, and sales enablement, as well as overseeing Analyst Relations and ensuring Zellis achieves strong visibility and recognition across the HRTech and Payroll landscape. Key Responsibilities Leadership & team development Lead, coach and scale a high-performing team covering insight, enablement, campaigns and analyst relations. Create an environment of accountability, cross-functional collaboration, and evidence-based decision-making. Portfolio product marketing strategy Define clear positioning and messaging for all product lines, creating a cohesive narrative across HR, Workforce Management, Talent, Pay, Benefits and Services. Build and embed a structured value framework to guide all product and campaign communications. Pay portfolio ownership Personally own marketing strategy for Zellis Payroll offerings shaping the value story, launch plans, and market presence. Partner with Product Management and Sales to deliver compelling, insight-driven Go-to-Market plans for all Pay initiatives. Market and competitive intelligence Own the intelligence function for Zellis: setting the research agenda, defining key market signals, and producing actionable insights. Deliver ongoing win/loss analysis, buyer research, and competitor benchmarking to inform roadmap prioritisation, pricing strategy, and enablement content. Maintain continuously updated battlecards, segmentation analysis, ICP definitions, and buyer personas that guide GTM and sales activities. Drive quarterly strategic reviews linking market shifts and competitive trends directly to commercial and product decisions. Ensure customer insight is integrated across marketing, product and sales cycles, ensuring that every positioning decision starts from real buyer value. Value-selling enablement Translate product capabilities into discovery guides, ROI tools and business case templates to help sellers articulate value. Partner with the sales and CS teams to embed value-led selling behaviours across the commercial organisation. Analyst relations and market influence Lead relationships with key HR and Payroll analysts, developing Zellis presence in influential industry reports and briefings. Use analyst and market insights to reinforce Zellis brand authority and inform thought leadership strategy. Measurement and impact Track and report on product marketing performance: win rates, average contract values, launch success, and expansion metrics. Continuously refine processes and tools to demonstrate the tangible impact of product marketing on business growth. Skills & Experience Extensive product marketing experience in end-to-end HR or Payroll technology organisations. Proven leadership in multi-product marketing teams, with a strong understanding of insight-driven decision-making. Demonstrated success in building and operationalising competitive intelligence and buyer research programmes. Experience managing analyst relations and leveraging industry validation to strengthen sales confidence. Deep understanding of enterprise HR and Payroll buyer needs, journeys, and commercial drivers. Strong commercial acumen, great communicator, and natural collaborator across product, sales and marketing teams. TPBN1_UKTJ

AGA is synonymous with heritage, quality, and timeless design a brand built on over a century of craftsmanship and culinary innovation. As Retail Sales Manager you'll lead your showroom team and deliver a world-class experience for every customer exploring our iconic cookers, range cookers, and premium cookware across our AGA, NOVY, La Cornue and Rayburn brands. The Role Youll be the driving force behind the success of your AGA showroom. Your passion for excellence and leadership will inspire your customers and your team. You'll champion outstanding customer service, ensuring every visitor feels inspired, understood, and valued. A confident and inspiring leader who nurtures talent and fosters a culture of pride and performance, youll: Lead by example and coach your team to guide customers through our product ranges and heritage confidently Plan and deliver initiatives that continuously elevate customer service and sales performance Organise and host exclusive in-store cooking demonstrations with our resident chef Drive sales performance through maximising every customer interaction with effective upselling and add-on sales Implement business and marketing plans to drive footfall and conversion Ensure the showroom reflects the AGA brand, beautifully merchandised and inviting Set a clear direction with consistent communication and feedback Develop your teams selling skills and brand knowledge through coaching and training initiatives Encourage continuous learning and development, ensuring team members feel valued and supported Create a positive, engaging environment, motivating and empowering your team Experience Youll be someone who can bring passion and professionalism to the role with: Proven sales success within a customer-facing sales environment Team management, coaching, and performance development A natural ability to engage, inspire, and build trust with customers Confident in handling sales data, systems, and administrative processes Commercially astute, with an understanding of market trends and competitor activity A keen eye for presentation, detail, and brand representation A natural culinary interest: you don't need to be a chef! But confidence or a passion for food preparation is ideal Why Join us? Youll be working with premium brands and products that embody craftsmanship, performance, and design excellence. At AGA Rangemaster, we dont just make products, we craft icons of British design and engineering. With a heritage rooted in tradition and a future driven by innovation, were passionate about creating exceptional products while building a workplace where people can thrive. We offer Dedicated product training sessions with a full induction into the business and the opportunity to visit other retail stores, manufacturing sites and head office. In addition: 25 days holiday plus bank holidays Competitive salary Retail and profit share bonus schemes Company pension scheme Life assurance Staff discounts Apply now, and enjoy competitive rewards, development opportunities, and the satisfaction of delivering exceptional customer experiences. TPBN1_UKTJ

Head of Education Location: Peterborough HQ Salary: £50,000£60,000 Package Includes: Monthly Bonuses | Private Health | Pension | Company Car / Car Allowance | Full Training | Career Progression Lead the Future of Trade Industry Education A rare opportunity to shape, grow, and lead the UKs most exciting education brand for the construction sector and beyond as we expand our programmes into new industries and wider professional sectors. Founded in 2020 by BBC Apprentice Winner Joseph Valente, Trade Mastermind has become the UKs fastest-growing business education and coaching company for trades. Our mission is simple: we teach tradespeople how to become businesspeople, empowering them with the tools, structure, and knowledge to scale from the tools to seven figures and beyond. To date, we have trained over 5,000 trade business owners, who achieve on average 370% growth in their first year with us. In 2026, we will open our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough the first ever university dedicated to trades. The facility will feature a 300-person event arena, a state-of-the-art podcast studio, and Peterboroughs first rooftop bar for our team and clients. We are now searching for a dynamic, commercially minded Head of Education to lead our curriculum, coaching delivery, academic standards, and learner success across all programmes. The Role As Head of Education, you will take full ownership of the design, delivery, and continuous improvement of our entire educational offering. You will ensure our programmes are industry-leading, commercially impactful, and delivered at an exceptional standard across all training formats, including live events, online learning, coaching academies, and in-person workshops. This role requires a confident leader with experience developing educational frameworks, managing coaching teams, and driving academic performance while supporting learners in real commercial environments. Key Responsibilities Educational Leadership & Curriculum Development Design, refine, and optimise curricula for all Trade Mastermind programmes. Ensure content is relevant, commercially effective, and aligned with industry demands. Maintain high academic and delivery standards across all educational channels. Team Management & Performance Lead, develop, and support the coaching and education delivery teams. Oversee performance, quality, and consistency across coaching cohorts and workshops. Recruit and onboard new trainers, coaches, and educational staff. Learner Success & Customer Outcomes Drive learner engagement, retention, and progression across 3-year academy programmes. Monitor learner results, implementing initiatives to maximise business growth outcomes. Build strong relationships with clients to understand needs and improve their experience. Operational Excellence Manage the scheduling, planning, and execution of coaching sessions, events, and workshops. Ensure seamless coordination across internal departments including sales, operations, and marketing. Maintain reporting on educational KPIs, feedback, and programme effectiveness. Strategic Contribution Support the evolution of Trade Mastermind University and its long-term educational strategy. Work closely with senior leadership to develop new programmes, qualifications, and learning pathways. Uphold a culture of excellence, innovation, and continuous improvement. About You You will thrive in this role if you are: An experienced education manager or head of department, ideally within adult learning, coaching, apprenticeships, or commercial training. Skilled in developing curriculum and learning pathways that deliver measurable outcomes. A confident leader with the ability to inspire coaches and uplift learner performance. Exceptionally organised, commercially aware, and comfortable working at pace. Passionate about empowering individuals to build thriving businesses. Experience within trades, construction, or business coaching is advantageous but not essential. Why Join Trade Mastermind? Be part of a high-growth, entrepreneurial organisation reshaping the UK trade industry. Play a pivotal role in opening the first-ever university for trades. Work alongside industry-leading experts in a culture built on innovation, results, and personal development. Unmatched opportunities for career progression, autonomy, and long-term impact. If you are driven, ambitious, and excited by the opportunity to build something truly ground-breaking, we want to hear from you. This is more than a role its a chance to shape an entire industry, transform thousands of lives, and leave a legacy within the UKs most rapidly expanding education brand for trades. Join us in building Trade Mastermind University and help redefine what is possible for Britains tradespeople. TPBN1_UKTJ

Head of Product Development Location: Peterborough HQ (Hybrid) Salary: £50,000£60,000 + Car Allowance + Bonus Package: Hybrid Working | Monthly Incentives | Private Health | Pension | Career Progression | Full Training | High-Performance Culture About Trade Mastermind: Trade Mastermind is one of the UKs fastest-growing business education and coaching companies for the construction industry. Founded in 2020 by BBC The Apprentice Winner Joseph Valente, our mission is to help ambitious tradespeople scale from working on the tools to building seven-figure businesses and beyond. Our impact to date: 5,000+ trade business owners trained nationwide Clients achieve an average 370% growth in their first year Launching a 20,000 sq. ft. Trade Mastermind University HQ in 2026 National expansion, multiple programme launches and a significant digital transformation are underway We are building a world-class education and coaching organisation, with product excellence at the core of everything we do. The Opportunity We are seeking a Head of Product Development to take full ownership of our end-to-end product ecosystem including flagship coaching programmes, digital platforms, curriculum, and future licensing or scalable delivery models. This is a senior leadership role with genuine influence over the company's direction. You will be responsible for defining product strategy, driving innovation, and ensuring our offerings deliver outstanding commercial performance and transformational client outcomes. Working closely with the Founder and senior leaders across Marketing, Sales, Coaching, and Technology, you will play a critical role in supporting Trade Masterminds next phase of rapid growth. Key Responsibilities Define and execute the product vision and long-term roadmap across all programmes. Design, build, and continuously refine coaching programmes, courses, and digital products Lead the creation and launch of new products, enhancements, and upsell opportunities. Utilise customer insights, data, and market intelligence to create high-performing, in-demand offers. Ensure all products deliver measurable outcomes, strong retention, and exceptional client success. Collaborate with Marketing to optimise positioning, messaging, and conversion performance. Partner with Sales and Delivery teams to ensure products are scalable, efficient, and operationally robust Build, lead, and develop a high-performing product and curriculum team. Establish clear systems, frameworks, and KPIs to drive product excellence at scale. Who Were Looking For: You are a commercially minded, strategic product leader who thrives in fast-paced, founder-led environments and enjoys building products that create real impact. You will likely bring: Senior experience in product development, education, learning & development, coaching, or digital products A proven track record of launching, scaling, and optimising high-revenue programmes or offers Strong commercial acumen, with a deep understanding of value, pricing, and customer psychology Experience working cross-functionally with Marketing, Sales, Operations, and Delivery teams Exceptional leadership, organisational, and stakeholder management skills A data-driven mindset, balanced with creativity and innovation Desirable (but not essential): Experience within coaching, education, SaaS, or membership-based businesses Exposure to the trades, construction, or SME market Why Join Trade Mastermind? Work directly with a high-profile founder and an ambitious, high-calibre leadership team. Play a pivotal role in shaping the future of a nationally recognised education brand. Join a business experiencing rapid growth, with clear progression and long-term influence. Competitive salary, performance-based bonuses, and significant career upside The opportunity to build products that genuinely transform lives, businesses, and industries What Youll Get £100,000£120,000 base salary depending on experience Executive performance bonuses tied to revenue and growth Private Health Insurance & Pension Scheme Executive leadership development and mentorship Clear progression to Chief Marketing Officer (CMO) up to 25 days holiday + bank holidays + birthday off Access to the brand-new Trade Mastermind University HQ Our Vision Reach a £100M+ valuation Achieve £10M+ EBITDA Support 1,000+ business owners annually Launch the first-ever Trade Mastermind University Build the UKs largest business education ecosystem for trades Your leadership will directly influence how the business grows. Apply Now! TPBN1_UKTJ

About Trade Mastermind Trade Mastermind is one of the UKs fastest-growing business education and coaching companies for the construction industry. Founded in 2020 by BBC The Apprentice Winner Joseph Valente, we help tradespeople scale from the tools to seven figures and beyond. 5,000+ trade business owners trained Clients achieve 370% average growth in their first year Opening a 20,000 sq. ft. Trade Mastermind University HQ in 2026 National expansion, multiple programme launches, and heavy digital transformation We are building a world-class organisation and now require a Marketing Director capable of evolving into our future Chief Marketing Officer as we move into our next phase of explosive growth. The Role This is a senior executive role where you will own the full marketing engine , set the strategy, lead the team, and build the systems that scale our growth nationally and internationally. You will lead: Marketing strategy Performance marketing Brand Funnel architecture Automation & CRM Content & creative Reporting & analytics Team structure and talent acquisition This is a role for a leader who thinks at C-suite level someone who can architect a long-term marketing vision, execute it with precision, and build a powerful marketing department that becomes one of the strongest engines inside the business. The right candidate will grow into the Chief Marketing Officer role. Your Core Responsibilities Executive Marketing Leadership & CMO-Level Ownership Own the entire marketing strategy, ensuring alignment with revenue targets, product strategy, and long-term business goals. Build and lead the marketing department, including digital, performance, brand, creative, content, automation, and analytics teams. Create the marketing vision for the next 35 years, owning all strategic planning, budgeting, and departmental forecasting. Act as a senior leader in the business, contributing to Board discussions, product roadmapping, and commercial planning. Performance Marketing, Funnels & Digital Growth Oversee all digital performance channels including paid social, PPC, YouTube, SEO, email marketing, and retargeting. Architect high-performing funnels for all programmes and new product launches. Own and optimise all tracking, attribution, analytics, A/B testing, and funnel reporting. Set performance KPIs across CPL, CPA, ROAS, CAC, conversion rates, and lifetime value. Brand, Content & Creative Strategy Own the Trade Mastermind brand, ensuring consistency, clarity, and strong market positioning across all channels. Lead a content strategy that attracts, nurtures, and converts leads throughout the entire customer lifecycle. Oversee production of high-quality video, ad creatives, long-form content, landing pages, emails, and sales assets. Shape the brand voice, identity, and messaging across the UK and international markets. Marketing Automation, CRM & Backend Operations Own marketing automation strategy across all journeys, funnels, and customer segments. Lead CRM optimisation (Ontraport), ensuring seamless integration with Sales, Delivery, and Customer Success. Enhance backend operational efficiency through tagging, segmentation, lead scoring, lifecycle journeys, and automations. Implement scalable backend processes that keep marketing running like a well-engineered machine. Data, Analytics & Growth Intelligence Build the full analytics ecosystem for marketing, owning dashboards, reporting suites, and leadership insights. Use data to drive decision-making, forecast performance, and refine strategy. Implement continuous improvement frameworks so every campaign, funnel, and channel evolves with the business. Provide the CEO with clear insights, revenue impact reports, and strategic recommendations. Leadership, Team Development & Hiring Lead, coach, and expand a high-performing marketing team with future scale in mind. Recruit top talent across digital, performance, creative, content, and automation. Implement structured KPIs, performance management, development plans, and leadership succession. Build a culture of creativity, accountability, and data-driven excellence. What Were Looking For Proven experience at Marketing Director level or a Head of Marketing ready to step into a CMO path. Deep expertise in digital performance marketing, funnel architecture, and analytics. Strong background in CRM, automation, segmentation, and backend optimisation. Strategic thinker with the ability to create long-term marketing plans and execute at speed. Strong leadership skills with experience building and scaling high-performing teams. Highly commercial and comfortable owning KPIs that tie directly to revenue growth. Analytical, data-driven, and experienced with high-budget digital campaigns. Experience in education, coaching, SaaS, service-led businesses, or fast-growth scale-ups is a plus. Degree in Marketing, Business, or similar though experience and capability matter more. What Youll Get £100,000£120,000 base salary depending on experience Executive performance bonuses tied to revenue and growth Private Health Insurance & Pension Scheme Executive leadership development and mentorship Clear progression to Chief Marketing Officer (CMO) up to 25 days holiday + bank holidays + birthday off Access to the brand-new Trade Mastermind University HQ Our Vision Over the next three years, Trade Mastermind will: Reach a £100M+ valuation Achieve £10M+ EBITDA Support 1,000+ business owners annually Launch the first-ever Trade Mastermind University Build the UKs largest business education ecosystem for trades The Marketing Director will be instrumental in building the growth engine that takes us there and will step into the CMO role as the company scales. Ready to Build a World-Class Marketing Machine? If youre a strategic, data-driven, innovation-led marketing leader ready to step into a future CMO role, we want to meet you. TPBN1_UKTJ

Electrical Installation Engineer Location : Based from our Peterborough head office, with travel to UK client sites Salary: £30,000 - £45,000 per annum + Excellent Benefits! Contract : Full-time, Permanent Benefits : Company Van, Flexible Working, Generous Holiday Package, Pension Scheme, Death in Service Benefit, Continuous Learning (professional fees covered), Smart Health (24/7 online GP), Mental Health & Wellbeing Support Build the future of food manufacturing with OAL Founded in 1993, OAL is an innovative, family-owned engineering business based in Peterborough, driven by technology and a passion for transforming the food industry. We specialise in AI, automation, and robotics solutions that help food manufacturers boost productivity, ensure compliance, and stay ahead of the curve. As we continue our ambitious growth journey, we're looking for a hands-on Installation Engineer to play a vital role in delivering world-class automation projects across the UK. The Role - Electrical Installation Engineer : As an Installation Engineer, you'll be responsible for delivering OAL projects across all key phases of The OAL Way from build and testing through to site installation, commissioning and customer handover. You'll split your time between our Peterborough-based workshop and customer food manufacturing sites nationwide, working closely with our Operational team and customers to ensure every installation is delivered safely, on time, on budget and to specification. This is a practical, customer-facing role, ideal for an engineer who enjoys variety, problem-solving and seeing projects come to life on site. What you'll be responsible for Building, wiring and testing electrical panels and automation systems in the workshop Preparing systems and hardware for deployment, including pre-installation testing Installing containment, equipment and infrastructure at customer sites Carrying out electrical testing in line with regulations, standards and site requirements Working from engineering drawings, wiring diagrams and checklists Supporting commissioning activities and system handover on site Completing accurate documentation and fault reports Working safely at all times, following permits, lock-out/tag-out and PPE requirements Collaborating across engineering, projects and operations to deliver high-quality outcomes Communicating professionally with customers and escalating issues or improvement opportunities What you'll bring Essential: NVQ Level 3 in Electrical Installation (or equivalent), completed or working towards ECS Card including Electrical Safety Essentials (Gold Card Installation Electrician preferred or working towards) A practical, hands-on approach with strong build, wiring and installation skills High standards of engineering workmanship and attention to detail Understanding of electrical safety and sound engineering practices Must be happy travel and stay away from home for site-based work Strong fault-finding and troubleshooting skills Ability to work safely in live production environments Desirable: Experience installing electrical or control systems Exposure to automation, robotics or control panels Familiarity with food manufacturing environments and site technical standards Life at OAL At OAL, we believe our people are key to our success. We expect everyone to act professionally, work collaboratively and contribute to a culture of continuous improvement. At OAL, your ideas matter. We're proud to be an equal opportunities employer - everyone is welcome! Click on APPLY today. No agencies please! TPBN1_UKTJ

As our Head of Customer Contact Repairs, youll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. Head of Customer Contact - Repairs. This service is vital to the wellbeing and safety of our

You will grow our engagement offer with customers, widen who we listen to, turn insight and data into action, and champion the customer voice so decisions feel different. Head of Customer Experience - (26345). You will lead how customers experience Home Group, driving our customer influence, commu

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. Each year, our software is used globally to conduct hundreds

A leading recruitment agency is seeking a Head of Customer Experience to oversee the customer journey across multiple brands. The successful candidate will lead a remote customer service operation, define CX strategies, and ensure quality across communications. This senior role combines strategic ow

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

A leading FinTech company in London seeks a VP of Customer Success to lead customer lifecycle management post-sale. This role demands 8+ years of experience in Customer Success leadership within a B2B SaaS or FinTech environment. The role offers flexible working arrangements and numerous benefits in

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Head of Customer Service - 3 month Fixed Term Contract. Recognise the importan

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

A leading FinTech firm in the UK is seeking a Head of Client Success to lead strategies that enhance client value from their products and services. This position offers a chance to drive significant client engagement and operational excellence. Candidates need proven experience in client success or

Head of Customer Success UK & Europe (m/f/d). Build, lead, and scale a high‑performing, remote Customer Success organisation across multiple European markets. Define and own the Customer Success strategy for the UK and Europe, aligned with regional growth and revenue objectives.

You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen product adoption, and strengthen long-term customer loyalty. We’re looking for the Head of Customer Education Content that is responsi

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Experienced i

Oversee the Voice of the Customer programme – managing NPS, customer satisfaction targets and customer experience roadmaps. Lead Customer Insight Strategy overseeing segmentation, customer journey planning, insight generation and pre‑flight evaluation of go‑to‑market plans. We are also all a

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

History of successful deployments recognised as reference accounts. We’re building a team that reflects the diversity of the people who’ll benefit from our work. Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK.

Competitive salary, bonuses, and generous benefits, including training and career progression opportunities, are offered. A leading financial services provider in the United Kingdom is seeking a Marketing Strategy Leader to develop go-to-market strategies for various customer segments. This role inv

A prominent children's charity in the UK is seeking a Head of Service Operations to lead the Customer Enablement function. The ideal candidate will have a strong background in IT service management, budget management, and customer advocacy. This role offers the opportunity to make a significant impa

A leading executive search firm is seeking a Head of Customer Success UK & Europe to drive customer outcomes and value creation across the region. Ideal candidates should have over 10 years of experience in customer success and demonstrated capability in managing installer networks. Responsibilities

A fast-growing InsurTech start-up in Greater London is seeking a Customer Success Manager to lead their Customer Success function. The successful candidate will combine strategic relationship management with technical expertise, guiding clients to maximize the value of the SaaS platform. This positi

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A leading financial technology company in Greater London is seeking a Head of Client Success, Europe. Competitive compensation and opportunities for professional development are offered in a diverse and inclusive environment. This role is crucial for ensuring the satisfaction and retention of instit

Define and embed the Customer Success vision, creating a culture of value and advocacy. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. From

The ideal candidate will have over 15 years of experience in customer-facing leadership within B2B SaaS, particularly in accountancy software. This position offers a remote-first, flexible working environment along with a competitive package and a culture focused on customer success. A prominent Saa

Oversee the Voice of the Customer programme – managing NPS, customer satisfaction targets and customer experience roadmaps. Lead Customer Insight Strategy overseeing segmentation, customer journey planning, insight generation and pre-flight evaluation of go-to-market plans. Drive alignment across

Significant experience working within a UK local authority in a senior customer service, customer experience, or customer access role. Proven track record of leading customer service operations, including contact centres and complaints functions. If this opportunity aligns with your experience and y

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights.

We are searching for an outgoing, proactive, Head of Customer Service Operations who cares passionately about the experience that our customers receive. This position reports into the Customer Love Director and is one of the most important roles in the Customer Love Leadership Team. Manage and take

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. In this senior leadership role, you’ll take end‑to‑end ownership of the Customer Success portfolio, ensuring clie

As the Head of Customer Growth, you will be at the forefront of scaling audiences, driving engagement and increasing revenue through innovative, data-driven marketing strategies. They do this through the effective communication of the value of our brands content and products to individual consumers

We are looking for a Head of Customer Success to play a pivotal role in shaping how Definely delivers value to customers as the business continues to scale. Define and own customer health frameworks, success metrics, and reporting, creating a single source of truth for customer risk and opportunity.

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. This remote role involves managing two teams, overseeing technical customer outcomes, and ensuring effective delivery and enablement. The ideal candidate wil

As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. Ensure the successful onboarding of new clients and drive adoption and ongoing enga

We’re hiring a Head of Customer Experience. Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. It's a product of an age of oil and gas, riddled with markups and middlemen.