Head of customer success jobs in Newcastle Upon TyneCreate job alerts

The incumbent will lead a team to cultivate business relationships and opportunities to generate revenue with prospective and existing clients for WuXi TIDES, a WuXi AppTec company. In particular, to support the growth of the rapidly growing oligo and peptide (O&P) Contract Research, Development and Manufacture (CDMO) business. The candidate will work closely together with the Europe and global business development leaders to pursue new business leads, follow up on critical issues, and aid in attending to customer inquiries. Assists marketing in delivering content and driving the success of new and existing services. This role will lead TIDES Discovery European business development team and support key collaborations from research to early phase clinical development. The position works closely with WuXi AppTec’s other BD team members and senior management team to develop and execute the most effective strategy to increase discovery sales in Europe. This role will report directly to the VP, Head of STA & Tides Business Development and Project Management Europe. • Leads a team to prospect for oligo and peptide new drug discovery companies that would benefit from TIDES CRDMO model., • Manages strategic relationships with selected key accounts within the TIDES Discovery business in Europe. Attends conferences and meetings to present TIDES services to prospective and existing clients via email, phone, and web-conferencing systems., • Acts upon, refers to, and follows up on leads from both sales and marketing campaigns., • Increase awareness of TIDES’s marketing initiatives, including scheduling meetings for tradeshows and driving registrations for webinars and seminars., • Maintains knowledge of industry trends, funding, regulatory influence, mergers and acquisitions, in-out licensing of products/technologies, government/private grants and contacts, new drug development and approvals, related patent grants and notifications, market growth of small, med, and large-cap companies., • Develop a social network of industry-related contacts via LinkedIn and other social networking platforms., • Strategizes quarterly business development plans and benchmarks performance for continued success., • Travel to local client meetings and tradeshows to assist the Business Development team as required., • Proposes new ideas and strategies to increase performance and drive personal and team goals., • Documents information in Client Relationship Management (CRM), including contacts, pre-screened/qualified leads, and new account information as required., • Stays current on competitors and competitive strategies and provides input needed for the development of future services and products, • Builds strong internal relationships across functions, • Key BD liaison along with senior leadership during crisis management; create business solutions and engage in business continuity planning as well as execution when the need arises., • Ensure successful partner visits to China, Europe, and other new potential TIDES entities worldwide., • 15 + years of experience at a pharmaceutical company, biotech or Contract Research Organization (CRO) or equivalent with an established track record in leading a team., • Strong scientific expertise and new drug development insight, • A professional degree in science or pharmaceuticals - M.S. required, PhD preferred, • At least 5 years of experience leading highly professional multi-national team including senior members, • Must be a self-starter, self-motivated, highly flexible, with excellent communication skills (verbal, written, and presentation skills). Must be organized and detail oriented., • Must have a proven track record of meeting or exceeding sales growth objectives and/or simultaneously managing several projects and timelines., • Ability to perform within a professional environment and use judgment as dictated by the complexity of a situation., • Experience with CRM (Customer Relationship Management) software (i.e. Sales Force and/or Microsoft Dynamics/CRM) is preferred This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.

Better places, thriving communities. Main Purpose of Role The Senior Electrical HV Tendering Engineer be responsible for developing proposals for major electrical works including 11/33/132kV projects spanning BESS, Solar Parks, Data Centres I&C etc up to £15m+. Working in close partnership with key stakeholders to include Business Development, Design Engineers and Project Managers, the Senior Tendering Engineer ensures the successful delivery of proposals to both new and existing customers. Also responsible to manage Tendering Engineers within the team. These sectors are a key area of growth for ESM Power, and we are looking for an experienced Tendering Engineer to join our growing and successful team. Key Duties and Responsibilities · Assessment of bid opportunities leading to agreed bid / no-bid review including assessing key projects and client criteria. · Assess and evaluate any risks and potential problems. · Responsible for checking the accuracy and completeness of client's tender documents. · Evaluations of options and alternatives · Assist in the technical and estimating element of preparation of tender and quotations from specification and drawings within defined time periods – In conjunction with Procurements, liaise with Sub-contractors and supplies to obtain the best available quotations. · Review tender documentation and assess a project technically and being responsible for the overall estimate of cost based upon client specification and technical requirements. · Produce formal handover documentation on accepted work. Attend handover meetings where required and explain project scope, estimate, clarifications and assumptions. · Completion of all company procedure documents and financial information including database and tendering diary. · Review and peer review all projects with the estimating team. · Assist with client meetings to provide technical support. · Mentor and develop the technical understanding with team members. · Ensure a consistent approach for the production of proposals. · Ensure monthly and weekly management reports are generated as required. · Build and maintain tender database. · Assist with the correct closure of projects including lessons learnt. · To work alongside members of the Bid team in review of contract T&C's ensuring suitable terms are referenced on all quotations. · To perform all duties in line with the Company's HSQE Policies and Procedures. Job Context/ Key Challenges · To work to challenging deadlines on providing proposals for approval. · To manage interface with Business Development roles and ensure conflicting priorities are satisfactorily resolved. · Cross functional working with the project managers / design engineers when handing over new projects and reviewing variations. Dimensions: · Approval of estimates up to £15m. · The Senior Electrical 132kV/33kV Tendering Engineer role will be fully accountable to the Head of Tendering. Qualifications and Experience The person carrying out this role is likely to be a highly mobile, motivated, and experienced with a proven track record of supporting teams in a demanding customer focused environment. The ability to work under pressure and achieve challenging deadlines is essential. Excellent communicator at all levels with the ability to build good working relationships both within ESM Power and with external customers. HNC/HND in electrical engineering Experience within the DNO sector and non-regulated sectors. Experienced Engineer with a proven track record in providing technical solutions and costing for an electrical and civil engineering environment. Knowledge of HV & LV installations and switchgear Experience up to and including 132kV. In addition, you will need to demonstrate. • Good knowledge of Microsoft Office, Outlook, Word, Excel., • Good written, verbal and presentation skills., • Self-motivated, enthusiastic and able to motivate staff to meet tight deadlines., • Well organised, tidy worker with good work presentation skills Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

Insights core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become. In Community Activation we fuel the head and the heart, turning practitioner inspiration into action and community energy into measurable commercial outcomes. By combining consultancy, connection and creativity, we empower practitioners and Faculty to apply Insights' solutions with passion and purpose, again and again. We connect inspiration and activation to accelerate adoption, strengthen belonging and amplify advocacy. Through regional engagement, storytelling and purpose-led experiences, we help practitioners bring the Insights magic to life, driving growth, retention and brand strength across every customer journey. Job Description As our new Head of Community Activation, you’ll lead a global strategic function that fuels both the head and heart of our practitioner community. This is a rare opportunity to shape a role that blends inspiration, activation, and purpose to drive measurable commercial growth and cultural impact. You’ll architect and deliver an enterprise-wide strategy that connects, empowers, and grows our practitioner, Faculty, and Associate Consultant (AC) communities. Your mission: to create vibrant, joyful networks that celebrate belonging while driving adoption, retention, and revenue growth. From championing our purpose-led Gift of Discovery programme to curating flagship experiences like Insights Live, you’ll transform human connection into sustained business success—ensuring our community shines as a living expression of our brand and strategy. What You’ll Do to Succeed Strategic Leadership & Global Alignment • Define and lead the global Community Activation strategy as a key driver of growth and engagement, • Align global and regional priorities to support adoption, retention, and revenue expansion, • Champion a “globally consistent, locally loved” approach to community engagement, • Act as the strategic voice of our practitioner community, influencing culture, product innovation, and enterprise strategy Commercial Growth & Practitioner Impact • Position the community as a strategic growth engine with visible impact on pipeline and renewals, • Embed commercial accountability into community strategy while nurturing creativity, • Drive practitioner lifetime value (LTV) through scalable engagement models, • Use data storytelling to demonstrate ROI and enterprise value Inspiration, Belonging & Advocacy • Cultivate joyful, self-sustaining communities that celebrate Insights’ magic, • Strategically manage the Faculty & AC journey from onboarding to recognition, • Scale Gift of Discovery globally, showcasing its social and business impact, • Elevate storytelling by turning practitioner success into global inspiration Team Leadership & Collaboration • Lead and coach a global team of Community Activation and Inspiration Managers, • Build a high-performing function that champions curiosity, innovation, and results, • Collaborate across Sales, Marketing, Product, and Customer Success to amplify strategic outcomes Innovation & Experience Design • Reimagine community experiences—from Insights Live to digital storytelling, • Champion innovation through platforms, data, and co-creation, • Design experiences that spark pride, energy, and global participation Success Measures • Measurable contribution to adoption, retention, and revenue growth, • Growth in practitioner LTV and global network participation, • ROI from flagship programmes like Insights Live and Gift of Discovery, • Increased Faculty & AC recognition, experience, and retention, • Data-led storytelling that demonstrates commercial and cultural impact, • Strong global collaboration and executive confidence How You’ll Show Up • Strategic & Commercially Grounded: You connect purpose to performance with clarity and confidence, • Inspiring & Energising: You mobilise others with warmth, creativity, and belief, • Collaborative & Influential: You build alignment across a global matrix, • Curious & Innovative: You challenge norms and bring fresh thinking, • Authentic & Playful: You lead with optimism and celebrate success What You’re Great At • Leading global community strategies that drive transformation, • Turning inspiration into measurable growth, • Influencing senior stakeholders across complex structures, • Designing scalable engagement models that boost loyalty and LTV, • Leveraging tech and data to enable smarter community experiences, • Championing storytelling and purpose-led initiatives, • Coaching leaders to deliver creativity and commercial excellence If you’re a visionary leader who thrives at the intersection of purpose and performance, we’d love to hear from you. Join us in creating a world where connection drives transformation—and where community is the heartbeat of business success. Benefits: • 37 days holidays, • Annual Bonus, • Private Medical Insurance/BUPA Menopause Plan, • Income Protection, • Pension Plan, • Health Cash Plan, • Life Assurance, • Electric Car Scheme, • Gym-flex, • Employee Giving, • My Advantage – Employee Discounts, • Critical Illness cover, • Employee Assistance Program, • Holiday purchase option, • Flexible working Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become. Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture. It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody. We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core. Read more about inclusivity at Insights via the vacancy page on our website: ___ Read more about inclusivity at Insights via the vacancy page on our website:

Head of Enterprise Live Services SCS1- To £95k + Benefits Almost every individual and business in the UK is a direct customer of HMRC, as we collect the money that pays for the UK’s public services and gives people who need it vital financial support. Over recent and coming years, our work never has been, nor will be, more critical as we rebuild and secure our nation’s future. With these demands in mind, and as one of the largest and most digitally focussed organisations in the UK, we are undergoing a thrilling change programme. Our team of 4,000 digital experts is undertaking one of the biggest digital and technology transformations in Europe, as we drive towards a high performing landscape of cutting-edge technology. This includes several key strategic priorities, including real-time transactional information and a single customer account, enabling customers to access all their data and undertake all their interactions with HMRC in one place. Underpinning all of this are the live services and platforms that touch every aspect of HMRC’s IT estate, which is running one of the biggest technology change programmes anywhere in the UK currently. As this programme moves into a new phase of development, we require a skilled Head of Enterprise Live Services to both lead a sizeable team of c. 200, and ensure the stable and reliable performance of HMRC’s live services which support millions of customers and thousands of internal users across the UK As a trusted partner in Technology services management and Senior Leader, your experience will guide and shape the delivery of one of the most critical platforms across government. Stakeholder and relationship management will be key, as you create a highly engaged team with a clear vision for the future, building strong, supportive relationships with colleagues in HMRC and other government departments, and drive suppliers to deliver newfound levels of performance. To deliver this critical agenda, as Head of Enterprise Live Services you will: • Set the agenda and roadmap to lead on Live Services Strategy, • Drive an outcome driven culture which further adopts Agile practices, owning and directing a ServiceNow platform, • Own and manage the relationship with key stakeholders (Internal, other government departments, and suppliers)., • Enable the development of service strategy and roadmaps, embed continuous improvement, drive consistency in approach, and harness shared capabilities., • Provide excellent leadership to a team of c.200, coaching and developing others to ensure best practice across the Enterprise The following aspects of the role will be key to your success: • Strategic & Operational Leadership: Performing as a leader who can balance the strategic with hands-on operational management, demonstrating a proven track record of developing and delivering a vision for live services, and managing a large, diverse function to achieve key operational outcomes., • Modern Service Management expertise: Possess a broad and deep understanding of IT Service Management concepts, moving beyond traditional ITIL and embracing principles of Site Reliability Engineering (SRE), modern change management., • Stakeholder Engagement and Influence: An expert-level ability to engage, influence, and build relationships with senior stakeholders, including Director Generals, senior directors, external government departments and Vendors., • Change Management and Cultural Drive: The capacity to drive positive change in how live services are managed within a large, transforming organisation, including a proven ability to promote positive behaviours, foster a culture of reliability, further adopting agile principles to focus on outcomes and deliver value frequently. This role is open to public sector and private sector candidates and would suit someone with experience of working within Enterprise scale organisations as a Service Leader. For further information or to apply email or contact Dave Flynn/Becca Connor on 020 8253 1806 to arrange an informal conversation

Group Sales Manager – Hyundai MEX & Vans – Rygor Plant 🌍 Sales Territory is London, Birmingham, Bristol & everything in between. ⏰ 45 hours a week – 08:00 – 18:00 (30 min unpaid break) £ - £65,000 DOE with an OTE of £150k 🔧 Your Role At Rygor, we are looking for an experienced group sales manager to head up our team of mini excavator & van sales area managers. You will be responsible for leading and inspiring a high performing and profitable sales team, incorporating the mini excavator range of our Hyundai brand, along with the Mercedes Benz Van & Maxus van products. Here at Rygor Plant, we’re taking a different approach to our compact product range offering. Our MEX sales team will be focused on developing new relationships with the MEX customer base, with not only our Hyundai MEX products but also our commercial van portfolio of Mercedes Benz & Maxus. This multiple product offering will give your team all the tools they need to engage with new customers to start developing those relationships. Day to day, you will be: • Plan, organise, direct, and motivate the sales team through exceptional leadership., • Hold compelling and collaborative sales meetings, manage overall sales activity to deliver opportunity, pipeline and ultimately sales targets., • Develop and deliver processes to support the sales team to deliver results, identify and rectify areas of weakness or challenge., • Exceed all agreed sales targets, using all available sales tools. Including CRM / Sales Funnel management., • Create and deliver long term sustainability of a growing department., • Stock management and ordering., • Ensure that the entire product range, consisting of customer demonstrators and new machine deliveries are always presented professionally and meets the Rygor Group standard., • Conduct training needs analysis (competencies and product knowledge) to develop the sales team., • Be able to report back accurate information. Including, departmental financial data, sales and cash generation forecast reports, stock turn, expected sales conversion ratios, lost opportunity data, finance and service pack penetration., • You actively encourage new ways of thinking and challenge the norm and status quo., • You demonstrate a strategic and tactical approach to business and react to market trends in order to transform them into business opportunities., • You embrace imposed changes to capitalise on new opportunities., • You steadfastly uphold the company’s values of being Rewarding, Reliable & Respectful. This role will be a great fit for you if: • You are looking to challenging yourself and know you will be a success with taking a world-leading brand to market (with the backing of the largest Mercedes-Benz commercial vehicle dealer in the UK, Rygor Commercials., • You have deep knowledge of the MEX industry and have fantastic, proven success in a sales leadership role, ideally in the construction sector., • You have a successful track record of business development and exceeding your targets and have strong target orientation and pursue own goals, • You know sales and budget steering systems, you understand and adapt KPIs to deliver results., • You understand and are able to report back to the Head of Sales, accurate data which reflects your departmental position., • You work systematically and have strong organisational ability., • You work independently and have self-responsibility and own opinions on relevant topics., • You have ability to carry out analysis of needs and requirements, identifying root causes., • You have a strong coaching approach to leadership, and you facilitate inspiring, informative and inclusive team meetings. 🥳 Benefits for you • Working for an official Great Place to Work™️ and UK Best Workplace., • Working for a Best UK Workplace for Wellbeing., • Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards., • Access to 100s of employee perks on Perkbox., • Auto-enrolment pension., • A day off for your Birthday., • Enhanced Maternity and Paternity policies., • Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion)., • Mental Health First Aiders., • Reward and recognition programmes, including our annual setting standards awards., • Annual appraisals programme and progression opportunities., • Manufacturer training and access to our in-house training hub., • Long service recognition., • Branded uniform (front of house staff)., • Death in service benefit., • Ongoing investment in company facilities and working environments., • 23 days of annual leave per year 💙 Our Values & Behaviours We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Rewarding I am grateful. I am courageous. I am curious. Reliable I am honest. I am attentive. I am trustworthy. Respectful I am inclusive. I am resilient. I am kind.

We are working exlcusively with our client to find a Remote Customer Success Executive. About: Our client is the decision-making hub for higher education and the accommodation sector. Comprising two parts, it has supported over 12 million students to make decisions, and provides data and insights to the sector, serving investors, developers, operators, universities, and property advisors. The platform curates the most comprehensive real-time dataset on the student housing market, housing over 3.4 billion data points and delivering updates on pricing, availability, rental incentives, property details, planning applications, and verified student sentiment. Its insights are available across the UK, Ireland, Germany, Spain, and France, with further expansion across Europe planned throughout 2025. Having achieved 97% of their international growth targets for 2025 by the end of Q1, they’re now scaling both domestic and international B2B operations, and are investing in a high-calibre Customer Success Executive to support clients as their base grows. Key Highlights: • Currently performing at £2.9m ARR (up more than 50% from last year) with a team of 55 people across the whole business - existing commercial team of 2 AEs supported by 4 customer success managers., • Working hand-in-hand with their Director of SC, Head of Partnerships and CRO to look after 15+ customers with an average spend of £15k ARR., • Current NRR of 123%., • Direct line managers who will train and support you., • Over 68 B2B clients cover around 65% of the UK's 800,000 student beds. Now, they are also looking to gain significant traction across the US and Europe., • Their new product has already been contracted in several countries across Europe (Spain, Portugal, Germany, France, Austria, Italy, Netherlands), • Diverse and inter-linked client base consisting of PBSA’s and higher education institutions., • Strong ROI delivered to customers where their platform is used to deliver best-in-class reputational management to ultimately help attract more students, increase profits and reduce risk. Your role will also include light management of their prop-tech platform which is helping PBSa’s understand the best pricing levels to increase occupancy rates., • Scaling after a successful investment round, building out the team with more defined roles and support structures., • £35k base + £3k performance bonus, a friendly and open culture with an honest and non-hierarchical approach to high performance. The Role: • Manage a portfolio of 15+ clients with an average spend of £15k ARR – spanning smaller operators through to medium-sized PBSAs and higher education institutions., • Onboard new customers onto the reputation management platform, ensuring they are set up for success in line with their specific goals., • Act as the primary day-to-day contact for clients, responding to queries, resolving issues, and building strong, long-term relationships with senior marketing directors and other stakeholders., • Prepare and deliver monthly reports on platform performance and client activity, providing actionable recommendations such as responding to reviews, updating content, or adjusting pricing strategies to improve occupancy rates., • Identify upsell and cross sell opportunities to be passed to the sales team., • Develop deep product knowledge to confidently guide, train, and present to clients, including supporting pre-sales activity by showcasing the platform to prospective customers., • Create and distribute client communications to ensure updates, new features, and product enhancements are clearly understood across a variety of customer personas., • Collaborate with internal teams (Customer Success, Data Solutions, and Product) to capture client feedback and contribute to continuous platform improvement., • Play a key role in scaling customer success processes by remaining highly organised, proactive, and disciplined in managing client relationships. Requirements: • 1+ year of experience in a customer-facing role within SaaS, customer success, account management, or a related area., • Strong organisational skills with the ability to manage multiple client accounts and stay on top of deadlines., • Flexibility to work across a number of different products and persona types., • Confident communicator who can adapt messaging for both junior and senior client stakeholders., • Evidence of reliability and success – e.g. progression in previous roles, leadership positions, volunteering, or balancing work alongside studies., • Self-motivated and disciplined, able to work autonomously in a remote-first environment while taking initiative., • Genuine interest in helping clients succeed and a proactive mindset towards problem-solving., • Quick learner with the ability to pick up new platforms and data tools, and apply that knowledge in client conversations., • Experience with SaaS or recurring revenue businesses is preferred, as it provides an understanding of repeatable customer success processes., • University degree not required – strong evidence of work ethic, teamwork, and initiative is equally valued. Benefits: • Salary from £35k base + £3k Bonus., • Unlimited holidays., • £1k towards your home office., • Fully remote working and flexible hours., • Highly supportive company culture with an emphasis on output and performance.

About the Company: The Panda Drum - is a fast-scaling E-commerce DTC brand built around our flagship instrument – the steel tongue drum – with over 100,000 customers worldwide. In just 3 years, we’ve grown to 25–50 team members across Poland, the EU, the US, the Philippines, and China, and surpassed 8 figures in annual revenue, selling primarily in the US market. Our success is driven by world-class marketing, community-driven content, and continuous product innovation. About the Role: We’re looking for a hands-on, entrepreneurial D2C Director of Operations to serve as the CEO’s right hand and second-in-command. This role is central to scaling Panda Drum’s global operations, supply chain, and fulfillment while driving cost efficiency and systemization. The ideal candidate isn’t a corporate “process admin” - you’re a builder-operator: someone who thrives in fast-moving environments, builds systems from the ground up, and treats the business like it’s your own. You’ll oversee operations across supply chain, fulfillment, and vendor management, while also running point on key growth initiatives (Amazon, wholesale, licensing, subscriptions). When the CEO is not in the room, you’re the one running the business. This is a full-time, remote role with CET overlap. We are looking for a D2C Director of Operations, specifically with these requirements: • 5–10+ years in operations, logistics, or supply chain, specifically in DTC/e-commerce brands in the $10M–$50M revenue range., • Proven track record of building scalable systems (dashboards, SOPs, reporting) - not just maintaining corporate processes., • Hands-on experience managing international supply chains (China, US, EU), 3PLs, and vendors., • Strong financial acumen: margins, landed costs, forecasting, and cost optimization., • Builder mindset: you roll up your sleeves, fix what’s broken, then scale it., • Comfort with chaos and urgency - making fast decisions, firefighting, and then creating structure., • Experience leading lean teams (3–15 people) in start-up or scale-up environments., • Proficiency with tools like Shopify, Amazon, Notion, Slack, n8n, AI tools, and reporting dashboards (Google Sheets/Looker Studio/ERP)., • Excellent communication with internal teams and external partners across geographies., • Flexibility to travel internationally (China, US, EU) a few times per year. Your responsibility will include (but not limited to): • Oversee and optimize supply chain, fulfillment, vendor relationships, and customer support operations., • Implement scalable systems, dashboards, and SOPs for real-time visibility, efficiency, and growth., • Manage cost efficiency across gross margins, landed costs, fulfillment expenses, and vendor terms., • Lead key growth initiatives: Amazon expansion, wholesale channel roll-out, subscription app scaling, and licensing partnerships., • Build, mentor, and manage a lean, high-performing team (3–5 initially, scaling to 10–15) across Operations, Product, and Sales support., • Act as the CEO’s second-in-command, ensuring the business runs smoothly and operational fires are minimized., • Drive performance tracking and reporting through data-driven metrics and dashboards (Google Sheets, Looker Studio, ERP)., • Collaborate closely with marketing, product, and leadership teams to align operational execution with strategic growth goals., • Ensure high levels of communication and accountability with vendors, 3PLs, and international partners (China, US, EU)., • Maintain flexibility and urgency in responding to critical operational issues, including outside regular hours when necessary. Growth Opportunities/Perks: • Transition from Head of Operations to COO within 12–18 months., • Long-term potential for equity/ownership stake based on results., • Direct exposure to global growth projects: licensing (Disney, Warner Bros.), subscription apps, wholesale expansion., • Unlimited book/course budget for professional development., • Paid international travel (China, US, EU)., • Work alongside top-tier e-commerce consultants and operators from $100M+ brands., • Flexible, remote-first work culture with focus on results over hours. This Position Is Perfect For You If… You take ownership. You treat the business as if it’s your own - you don’t just manage tasks, you own outcomes, solve problems, and drive results without waiting for direction. You build scalable systems. You think in processes, not patches. You create SOPs, dashboards, and workflows that keep operations running smoothly and can scale as the business grows. You thrive in fast-paced environments. When things move quickly and priorities shift, you stay calm, adapt, and keep execution on track without losing focus.. Our hiring process is made up of four parts, so please be aware that you will need to dedicate time to a questionnaire, a video, and two 1-on-1 interviews. Thank you for taking the time to consider this position. I look forward to hearing from you soon!

Business Development Representatives Reports to: Head of Sales Salary: Competitive Position type: Permanent Location: Hybrid, UK Remote-first, with occasional requirement to attend Head Office based in Farnborough, Hampshire Working hours: Full time Benefits include: 25 days holiday plus 3 bonus days of leave during company shutdown at Christmas time, private medical cover with Vitality, life insurance at 3x salary, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Role overview Ready to hunt for new opportunities, close high-value deals, and drive real change in the UK care sector? Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for ambitious, proactive sales stars to power our inbound and outbound engines and take ownership of the full sales cycle. If you thrive showcasing exciting products and services, live for the thrill of a ‘yes’, and love solving big problems for real people, let’s talk! What You’ll Own Lead generation and sales execution • Jump on inbound leads fast; qualify, nurture and close with confidence, • Drive deals from first contact to final signature using modern, consultative sales tactics, • Use every tool in the toolbox and lean on internal experts to win bigger and faster Outbound Outreach • Be tenacious, and turn emerging prospects into hot opportunities, • Partner with marketing to launch and land targeted, high conversion campaigns., • Research and build strong relationships with key decision makers, • Take the lead on sales campaigns in your segment, and own the results Events and industry engagement • Be the face of PASS at industry events; energise the stand and spark quality conversations, • Follow up fast and strategically to convert event leads into real revenue Cross-functional collaboration • Work closely with Account Management, Product and Revenue teams to fuel business growth., • Feed valuable sales insights into product development and strategic planning Performance & growth • Track and share performance metrics with the Head of Sales; own your numbers, • Dive into data to spot trends, fine-tune your approach, and recommend what’s next, • Keep your CRM tight and your pipeline tighter; always be closing and improving Team player & career builder • Jump into team projects, and share what’s working with your team, • Craft 90-day growth plans to fuel your personal development and crush your career goals Qualifications and experience You have: • At least 2 years of success in business development, • A solid grasp of consultative selling approaches, with the ability to tailor conversations and solutions to the needs of each prospect., • A proactive attitude toward opportunity follow-up, with a sharp focus on moving leads forward, • Proven skills in objection handling, negotiation, and closing deals., • Fluency in CRM tools and Microsoft apps, and are comfortable with data Bonus if you have: • Good understanding of the UK care sector and its challenges., • In-depth knowledge of care delivery and the UK health and care landscape., • Experience using Salesforce CRM and LinkedIn Sales Navigator to drive sales., • A background in value-based selling and strategic negotiation. You’re a great fit if you are: • Laser-focused on results and targets; and love smashing them, • A natural relationship-builder with top-tier communication skills, • Highly organised and ready to manage multiple opportunities at once, • Resilient, adaptable, and excited by a fast-moving environment, • Passionate about making a meaningful difference in the care sector. Sound like you? Apply to join PASS and help reshape care though smart technology and powerful conversations. If this role isn’t quite the right fit, we may have a role that is! Check out the careers page on our website to see all our current roles: ___ If this role isn’t quite the right fit, we may have a role that is! Check out the careers page on our website to see all our current roles: Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom in on the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. If you want to be part of a great team, making a positive difference within a meaningful sector, we would love to hear from you. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

The Opportunity: Taking a Critical Product from 0 to 1. As Head of Product, AI, Biometrics, Identity, Cyber you will work for a Global Leader in Trust and Identity Assurance, providing science-based authentication solutions to the world’s most security-conscious organisations. Their mission is to streamline secure remote access and authentication for digital and physical use cases. They specialise in award-winning technology and advanced AI solutions, offering unmatched resilience against emerging deepfake and generative AI threats. Trusted by leading global governments and financial institutions, they set the benchmark in biometric identity assurance. They are a high-growth scale-up, over 4 years old, with revenue growing approximately 20% year-over-year. They employ 180–200 people globally, maintaining a strong culture with 85%+ employee satisfaction and low attrition. They foster a culture of diverse thought, curiosity, and innovation, striving for excellence while ensuring psychological safety. As the recognised leader in consumer-facing secure biometrics, they are now aggressively expanding their expertise into a new sector. Cybercriminals are increasingly using AI and social engineering attacks to target major enterprises. They believe their strong, science-based biometric assurance, integrated with existing workforce identity platforms (like the Microsoft Entra ecosystem), is the necessary protection. They are seeking a Head of Product to champion this exciting new business line. This is a greenfield leadership opportunity where you will take full ownership of the product line. You will be the central hub for the product strategy, roadmap, positioning, and Go-To-Market (GTM) approach for this critical product pillar. The product currently has a beta version built and is entering the crucial stage of finding Product-Market Fit (PMF) through initial customer conversations. How You Will Make an Impact As the Head of Product you will be responsible for all aspects of product success, including: • Vision & Strategy: Define and evolve the product vision, value proposition, and strategic roadmap for our workforce solution suite, ensuring alignment with enterprise customer needs., • Leadership & Team Building: Be part of the leadership of a 12-person product team. While initially an individual contributor with no direct reports, you will define the standards for Product Management best practices and have the potential to build out the team as the product scales., • Customer Discovery: Conduct deep discovery with enterprise customers, IT security leaders, and partners to identify pain points and buying behaviours in the USA target market., • Roadmap Ownership: Translate user needs into clear, prioritised product requirements for maximum impact and feasibility., • Go-To-Market: Partner extensively across commercial, marketing, and channel teams to shape launch plans and sales enablement. What We Look For In You You are an experienced Product Leader who thrives in high-growth, fast-paced tech environments, combining strategic vision with operational rigour. • Proven Product Leadership: Experience leading the strategy and roadmap for enterprise-grade solutions., • 0-to-1 Mastery: A track record of taking a product (not just a feature) from initial concept, through finding Product-Market Fit (PMF), developing the GTM strategy, launch, and iterative refinement., • Domain Expertise: Deep understanding of Identity Access Management (IAM), security, or enterprise B2B SaaS. Specific experience with workforce platforms and employee identity management is key., • Stakeholder Management: Exceptional communication skills to work cross-functionally across Engineering, Sales, and Marketing, translating the company vision into a clear product and technology roadmap., • Data-Driven: An analytical mindset, using data as evidence to inform decision-making., • Highly Desirable (Nice-to-Haves):, • Familiarity with regulatory frameworks (e.g., NIST, GDPR, ISO27001)., • Prior experience at a high-growth scaleup or security-first technology company.

Role Overview To lead regional Station operations and strategic initiatives across the northern UK region, ensuring delivery of business objectives in market share, customer excellence, profitability, and people development. This role combines high-level operational oversight with strategic leadership, driving transformation and continuous improvement aligned with DHL’s global strategy and DGF’s Simplify 7 Growth Levers. Key Responsibilities: Strategic Leadership & Business Growth • Define and execute regional strategy in alignment with national and global business goals., • Lead complex operational projects and partnerships with significant business impact., • Drive market share growth through customer retention, acquisition, and innovation., • Represent the region in national forums and contribute to UK-wide strategic planning., • Responsibility for managing the financial performance of the region with a strong emphasis on P&L accountability. Customer Excellence • Champion customer-centric operations, ensuring service quality exceeds expectations., • Lead customer reviews and continuous improvement initiatives., • Support onboarding and integration of key accounts, ensuring seamless transitions. Operational Management • Oversee logistics operations across multiple sites, ensuring efficiency and scalability., • Monitor and adjust operational capacities to meet evolving business demands., • Implement best-in-class practices and technologies to enhance productivity. Financial Accountability • Achieve regional EBIT targets through effective cost control and revenue growth., • Lead budget planning, forecasting, and investment proposals., • Monitor KPIs and drive performance against financial and operational benchmarks. People & Culture • Inspire and develop high-performing teams through Employee Engagement and Leadership Attributes (Head, Heart, Guts and Bite)., • Ensure consistent application of people processes to attract, retain, and grow talent., • Promote a culture of safety, inclusion, and continuous learning. Compliance & Change Management • Ensure adherence to statutory and company policies across all sites., • Lead change management initiatives including digital transformation and process renewal., • Drive implementation of the First Choice programme and DGF IT Renewal Roadmap., • Foster a strong H&S culture which prioritises the wellbeing of employees. Stakeholder Engagement • Build strong relationships with internal and external stakeholders, including senior leaders and service providers., • Influence cross-functional teams and lead negotiations where required., • Act as a trusted advisor and ambassador for DHL in industry forums. Skills and Experience: • Bachelor’s degree preferred, • 8+ years in senior operations or strategic management roles, ideally in logistics or forwarding., • Proven experience in leading multi-site operations and large teams., • Strong financial acumen and strategic thinking., • Fluent in English., • Strategic Planning & Execution, • Operations & Supply Chain Management, • Customer Relationship Management, • Financial Planning & Budgeting, • Change Leadership & Transformation, • Stakeholder Management & Negotiation, • People Development & Leadership, • Process Improvement & Technology Adoption, • Safety, Compliance & Risk Management HOURS/SHIFT PATTERN: 37.5 hours per week REPORTS TO: Managing Director UK & Ireland What’s Next? If you would like to be considered for this position, then please apply using the jobs board with a copy of your CV outlining your experience to date and suitability for the role. DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

We are working exclusively with our client to find a Remote Customer Success Manager. About: Our client is the decision-making hub for higher education and the accommodation sector. Comprising two parts, it has supported over 12 million students to make decisions, and provides data and insights to the sector, serving investors, developers, operators, universities, and property advisors. The platform curates the most comprehensive real-time dataset on the student housing market, housing over 3.4 billion data points and delivering updates on pricing, availability, rental incentives, property details, planning applications, and verified student sentiment. Its insights are available across the UK, Ireland, Germany, Spain, and France, with further expansion across Europe planned throughout 2025. Having achieved 97% of their international growth targets for 2025 by the end of Q1, they’re now scaling both domestic and international B2B operations, and are investing in a high-calibre Customer Success Manager to support clients as their base grows. Key Highlights: • Currently performing at £2.9m ARR (up more than 50% from last year) with a team of 55 people across the whole business - existing commercial team of 2 AEs supported by 4 customer success managers., • Working hand-in-hand with their Director of SC, Head of Partnerships and CRO to look after 20+ customers with an average spend of £50k ARR. Your customer spend will range from £30k to £250k ARR., • Current NRR of 123%., • Direct line managers who will train and support you through promotions and career growth., • Over 68 B2B clients cover around 65% of the UK's 800,000 student beds. Now, they are also looking to gain significant traction across the US and Europe., • Their new product has already been contracted in several countries across Europe (Spain, Portugal, Germany, France, Austria, Italy, Netherlands), • Diverse and inter-linked client base consisting of institutional investors, asset managers, real estate developers and global real estate advisors., • Strong ROI delivered to customers where data is used to optimise pricing, increase occupancy, and improve investment returns - critical in avoiding tens of millions in potential losses., • Scaling after a successful investment round, building out the team with more defined roles and support structures., • £45k base + £5k performance bonus, a friendly and open culture with an honest and non-hierarchical approach to high performance. The Role: • Manage a portfolio of 20+ clients with an average of a £50k spend within a client base of institutional investors, asset managers, real estate developers and global real estate advisors., • Onboard new customers onto their data insights platform, ensuring they are set up for success in line with their specific goals. Part of the process will be mapping their goals against deliverables whilst tracking success in a mutual success plan., • Running in-depth sessions with senior client stakeholders to digest how their departments will be utilising the product. This will include live demos to their board., • Leading demos ahead of trials to walk through the platform in a logical and methodical manner. You will partner with their Account Executive in this process., • Identify and execute upsell opportunities whilst flagging cross sell opportunities to the sales team., • Act as the primary day-to-day contact for clients, responding to queries, resolving issues, and building strong, long-term relationships with senior marketing directors and other stakeholders., • Prepare and deliver monthly reports on platform performance and client activity, providing actionable recommendations on how clients can drive more value from the platform., • Develop deep product knowledge to confidently guide, train, and present to clients., • Create and distribute client communications to ensure updates, new features, and product enhancements are clearly understood across a variety of customer personas., • Collaborate with internal teams (Customer Success, Data Solutions, and Product) to capture client feedback and contribute to continuous platform improvement., • Play a key role in scaling customer success processes by remaining highly organised, proactive, and disciplined in managing client relationships. Requirements: • 2+ years of experience in a customer-facing role within SaaS, customer success, account management, or a related area., • Strong organisational skills with the ability to manage multiple client accounts and deliver consistently against deadlines., • Confident communicator with the ability to present to senior stakeholders, run client meetings, and adapt messaging to different audiences., • Analytical mindset with the ability to prepare reports, interpret platform data, and provide actionable recommendations for improvement., • Comfortable onboarding new clients, mapping goals, and supporting them in building success plans., • Ability to develop product expertise quickly and translate complex features into practical client benefits., • Experience building and maintaining long-term client relationships, including handling queries and resolving issues effectively., • Collaborative approach, able to work closely with sales, product, and data teams to share client feedback and contribute to platform improvements., • Proactive, self-motivated, and disciplined – with a genuine interest in customer success and scaling repeatable processes., • SaaS experience preferred; exposure to recurring revenue or subscription-based business models is highly valuable. Benefits: • Salary from £45k base + £5k Bonus., • Unlimited holidays., • £1k towards your home office., • Fully remote working and flexible hours., • Highly supportive company culture with an emphasis on output and performan

c£60,000 but with uncapped commission, profit share & an outstanding package Remote with UK travel (periodic visits to Cheshire head office & R&D functions) This is an outstanding opportunity to join a market-leading manufacturer of sustainable, ethical and technologically advanced products, primarily serving the food packaging market. The company enjoys an enviable reputation and an equally impressive client list, yet remains focused on scaling even greater heights through its groundbreaking “next-generation” products, innovations already attracting major attention across its markets from customers, consumers and technology partners seeking to commercialise new sustainable solutions. Put simply, this is a rare innovator that, following a major eight-figure investment, is now quietly setting the pace for what comes next in its sector. This is a business that applies its ethical and sustainable focus not only to its products, but to every aspect of its operations and decision-making. It sits at the forefront of advanced material science, creating sustainable solutions that will reshape products and manufacturing for decades to come. They sit at the forefront of advanced material science, building the kind of sustainable solutions that will help reshape global products and manufacturing for decades to come. From its roots in more traditional allied sectors, they have evolved into a modern engine of innovation, blending chemistry, engineering and digital precision to create next-generation materials that are transforming the way brands think about product performance, removing less sustainable, more damaging products/plastics. Their highly technical team delivers renewable, recyclable and biodegradable alternatives, barrier coatings, laminates and bespoke substrates designed not just to perform, but to protect the planet. Every aspect of the business is driven by sustainability. Energy use, waste management, carbon footprint and circular-economy principles are scrutinised with scientific rigour. The company’s in-house R&D and technical teams work directly with global partners and OEMs to design smarter, cleaner materials for a world that can no longer afford disposable thinking. Its laboratories and production lines are powered by an ethos that innovation must serve both customer and climate, and that true progress lies in creating products that leave nothing harmful behind. This is a deeply ethical business: values-driven, and committed to long-term stewardship. Its people are encouraged to think like owners, to take pride, act with integrity, and build enduring partnerships with clients who share the same belief that technology should make things better. Now, with state-of-the-art capabilities, the product of their £8-figure investment) and a surge in global demand for sustainable materials, the company is expanding its commercial team in response to sustained growth. They are seeking a Sales Account Manager with both entrepreneurial energy and technical curiosity, someone who can translate customer challenges into breakthrough solutions, and who sees the enormous potential of a market that is rapidly moving beyond plastic. The rewards are outstanding: a dynamic, role with uncapped commission, uncapped career potential, genuine influence, and the chance to be part of a business that is changing the future of sustainable manufacturing. About the Role A newly-created, customer-facing sales and account management position responsible for generating new business growth and further developing existing relationships in line with short, medium, and long-term strategic plans. The focus is on exploiting newly installed operational coating capability for both new and existing customers. The appointee will take a high degree of autonomy in the management, development and leadership of their key markets, but with the full support of the Board and technology functions across this global business. The successful candidate will design, develop and implement clear strategies to profitably expand the sales in their markets, and beyond. They will be tasked with the management of new and existing customers to achieve the agreed profitability and sales targets as well as the on-going performance. But this is not a stand-still role. The appointee will be on a set succession planning strategy to broaden their role and see it develop. Opportunities are as uncapped as the appointee's aspiration, and earnings. Key Accountabilities & Responsibilities • Deliver planned sales growth in markets requiring advanced coatings and production methods., • Translate customer needs into and manage early-stage new business opportunities to determine key success factors., • Develop new relationships at customers, OEMs and key suppliers of materials., • Project-manage new business development activity in specific designated areas., • Contribute to the annual budgeting process and strategy review., • Develop and maintain an in-depth understanding of the current product portfolio and technical/operational capability., • Liaise with technical and product development functions on future customer and market requirements., • Develop detailed and sense-checked roadmaps to gain access to new markets., • Keep abreast of competitor activity and technically driven market developments., • Coordinate and ensure new business / new product development activity is well managed., • Provide the business with a depth of market knowledge and customer insight to facilitate tactics for entry into target areas of growth., • Attend and coordinate relevant industry trade shows. Key Competencies • Effective communication and influencing skills., • Planning and delivering results., • Strategic thinking and innovation., • Effective decision-making skills., • Commercial awareness., • Building effective working relationships, internally and externally. The Person Candidate profile and chemistry fit is critical for this pivotal role. Working within a fast-paced, innovative, entrepreneurial environment, attitude is as important as experience. The person is everything. The brightest stars in this impressive business are all about having the right. Attitude along with technical knowledge and a sustainable focus. This is a tight business with open communication; the ability to ‘get along’ and build relationships is essential. Suitable candidates will be experienced Sales Professionals with demonstrable commercial and operations capability. They will crucially have had commercial (and sales) exposure within broadly relevant technology/scientifically led products, and/or sustainable sectors. The appointee will have worked within in a fast-paced, entrepreneurial, commercial environment. They will have designed commercial sales and business development strategies, worked closely with operations and technical teams in designing solutions and have had success in doing to. They will be ready to take that step up to lead the expansion into some of world’s high-growth markets; markets fuelled by consumer demands as well as legislation. The successful candidate will have had extensive experience of controlling the entire sales cycle, and doing so with high levels of autonomy and commerciality. Suitable candidates will already be high achieving, experienced BD/Sales/Account Managers with a track record of personal success. They will possess a strong ethos in supreme service delivery, customer engagement and a background in creating and managing a culture of success. They will have significant entrepreneurial ability and desire, and be hugely excited by a very fast paced environment, thick with USPs – technical strength is underpinned by a real “Just Do It” attitude. Skills • Technically competent, capable of gaining trust and respect of clients at a senior level., • Able to multi-task and manage diverse customer requirements., • Strong networking skills and direct sales experience with accounts of £100k+., • Entrepreneurial spirit, self-motivated, comfortable working remotely., • Balances long-term strategic goals with immediate priorities., • Demonstrates broad commercial and operational awareness through experience or study., • Flexibility to travel in line with new customer and market needs. Knowledge & Experience Essential: • Demonstrable experience in international technological product sales, account management or business development., • Proven new-business generation skills., • Excellent communication and organisational skills., • Experience interacting globally with customers, suppliers and OEMs. Desirable: • Background in specialist coating markets., • Familiarity with business model generation and formal review processes., • Knowledge of coating, laminating, paper, synthetics, printing and conversion., • Degree level education, • Recognised sales and or project management training Technical Skills & Abilities • Project management and problem-solving skills., • High motivation with a performance-driven mindset., • Technically capable of conducting advanced product dialogue with clients., • Financial and technical interpretation, analytical and business-modelling skills., • Proficiency with Microsoft Excel., • Understanding of coating operational technologies such as curtain and slot bead. This is an exceptionally rare opportunity to join a pioneering, values-led organisation that blends technical excellence with true purpose, where your sales success will help shape a cleaner, more sustainable future for you as well as the planet.

Here at Optum, we are looking for a tech focused Programme Manager to come and join us on a permanent basis. Now is a fantastic time to join us, as you will come in to oversee some of our highest strategic priorities and most crucial programmes that will support us in our vision to become the leading provider of innovative healthcare technology. Imperative to success in this role, will be your ability to build trusted relationships with your peers, internal stakeholders, and our customers. You will work closely with our Head of Portfolio Delivery to ensure that prioritised workstreams align to strategic business objectives and commercial priorities. We operate in a dynamic and fast-paced environment, so if this is what you thrive off, then Optum is the place for you! You will be joining a company where every single person makes an impact on the healthcare industry. We are passionate, innovative, creative, quality driven, talented, and hard-working and we want you to come and be part of our amazing culture. What you’ll do You will be accountable for the end-to-end delivery and reporting for all programmes and projects within one more programme area. This particularly programme will see you manage multiple features and deliverables, as well as being able to coordinate dependencies, whilst maintaining quality and robustness. Ensuring that programmes are managed diligently and consistently in accordance with best practice, that defined governance standards are adhered to and data quality is maintained is key. Collaboration and engagement with sponsors will form a significant part of your role, to define projects objectives and scope, we well as working closely with other departments across Optum to drive programme delivery. We will look to you as Programme Manager to build relationships with customers and support them from pilot to UAT. Other key responsibilities and accountabilities will include; • Provide leadership, oversight, and guidance to those within the programme to help them achieve their objectives, • Champion best practice ways of working, through adoption of delivery methodologies and internal processes, • Employ effective quality controls to ensure that risk, issues, assumptions, and dependencies are properly tracked and managed Who you’ll be You will be a Programme Manager who is able to demonstrate significant experience in managing technology projects within an Agile framework, and have an appreciation of the software development lifecycle. You will pride yourself on your ability to build and maintain great working relationships that allow you to influence, advise and challenge appropriately to ensure the best outcome for the business and customer. Being able to talk to us about your track record of managing and delivering programmes with multiple project teams and within a matrix management environment is essential. Technical skills and experience we are looking for you to demonstrate include; • Experience of using a variety of programme reporting project lifecycle management tools to monitor and report project progress, • Great understanding of agile methodologies, • Ability to work with and manage 3rd parties, • Exposure to working within a complex environment, with competing demands and tight deadlines, • Programme or Portfolio Management qualification e.g., MSP Equality, Diversity, and Inclusion At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do. Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.

Join Our Award-Winning Team as a Pub Investment Project Manager! Are you passionate about property investment and eager to make a significant impact in the hospitality industry? Punch is an award-winning pub company seeking a dynamic and experienced Investment Project Manager to aide the delivery of our property investment programme and drive our continued success Role Purpose To develop and deliver a sector-leading property investment programme in our Management Partnership (MP) portfolio to ensure our pubs are well-invested and maintained to operational and safety standards at all times. Collaborating with colleagues across the business and supply chain to ensure we deliver high-quality investments. An understanding of operational, guest, and financial requirements of each project is key, working at multi-levels to ensure we make the best of each growth opportunity and invest wisely. Own the end-to-end investment process for each pub from inception to being ready to trade. Play a key role in the innovation of the design and development of customer-facing concepts – working as part of a cross-functional team Accountabilities Thriving together • Successful Investment Programme: Delivering MP transfers and investments in the existing MP Pub Estate, meeting targets for time, cost, and quality in line with the MP investment strategy., • Continuous Improvement: Contributing to ongoing improvements in the investment programme and supply chain, focusing on pub design, operational effectiveness, cost engineering, and project delivery., • Budget Management: Managing capital investment budgets and providing monthly performance reports against the budget. Delighting every guest • Investment Programme Development: Leading the creation and delivery of a top-tier investment programme for the MP estate, including MP transfers and investments in the existing MP Pub Estate, meeting targets for time, cost, and quality in line with the MP investment strategy., • Maintenance Standards: Ensuring pubs are maintained to operational and safety standards., • Collaboration: Working with colleagues and the supply chain to deliver high-quality investments., • Project Understanding: Grasping the operational, customer, and financial needs of each project., • Multi-level Work: Ensuring optimal growth opportunities and wise investments., • End-to-End Process Ownership: Managing the entire investment process from inception to readiness for trade., • Innovation and Design: Playing a key role in innovating and developing customer-facing concepts as part of a cross-functional team., • Sector-Leading Designs: Delivering MP concepts that meet targets and are exemplary enough to be emulated by others., • Customer Feedback: Seeking and utilising feedback from internal and external customers to inform investment decisions., • Community Integration: Reinforcing the position of pubs in the community through investment design and delivery, aligning with company values, and reviewing industry trends for potential benefits., • Continuous Improvement: Contributing to ongoing improvements in the investment programme and supply chain, focusing on pub design, operational effectiveness, cost engineering, and project delivery., • Innovation Opportunities: Exploring and testing new ideas and products through MP investments, evaluating their benefits, and integrating successful innovations into regular operations Doing well by doing good • Lead a focused, engaged supply chain to deliver these sector-leading investments. Building on existing success while challenging the norms to enable growth and progress., • Be recognised as the “Property Project” expert on pub investment and design within Punch., • Deliver low carbon and environmentally sustainable principles across Unity pubs through our investment activities, considering equipment, materials, construction methods, and ongoing operations to minimise the environmental impact of our investments Pride in our stride • Be recognised as a committed team player, integrated into both the Property and Operations team thinking while bringing positive challenge and support on all things investment-related., • Work closely with Property colleagues to help the wider property team understand and best support the work in MP; identifying and resolving any conflicts to ensure seamless support to our Partners., • Create a high-performance culture with key suppliers, delivering continuous improvements in service, innovation, and value-added relationships., • Source and develop supplier arrangements to support our MP capex programme, working with the Commercial team to provide cost, quality, and availability of supply benefits to Punch. Key Relationships • Investment Manager, • Head of Investment, • Senior Investment Manager, • Senior Operations Manager, • Group Property Director, • Group Strategy & Commercial Director, • Operations Director (Unity), • Marketing Team, • Contractors and Designers, • Support Centre functions Person Specification - Technical Competencies / Professional expertise • Knowledge of the licensed retail sector (operations or estate or multi-site FMCG property experience), • Capital investment experience covering a range and size of projects., • Detailed knowledge of hospitality design – ability to interpret, influence and suggest design changes., • Ability to travel widely across UK as required by programme of investments., • IT literate – intermediate Word, Outlook and PowerPoint and advanced Excel, • Key behavioural traits required are Planning & Organising, Negotiation and Assertiveness skill,, • Thriving in a fast-paced environment, • Demonstrable ownership of personal development journey Benefits • Location: North - flexible with location, • Salary: Competitive, • Bonus: Performance related, • Car: Cash Allowance, • Contract: Permanent, • Benefits: Pension, Private healthcare, 25 Days holiday plus options to buy and sell, Retail and Leisure discount scheme, health and wellbeing suite, plus many more…

Insights core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become. At Insights, we help people understand themselves and others so they can make positive change. Our global practitioner network delivers transformational learning experiences powered by our flagship tool, Insights Discovery. As we scale our impact, we’re investing in the systems, strategies, and people that enable our practitioners to thrive. Accreditations & Retention own the practitioner lifecycle from entry to ongoing credentialing. By managing accreditations and expanding structured learning pathways, we help practitioners gain confidence, credibility and loyalty. The focus is on the process, structure and commercial retention, ensuring every practitioner is onboarded, credentialed and set up for long term success. The Opportunity We’re seeking a visionary and commercially focused Head of Accreditations and Retention to lead a global department responsible for credentialing strategy, practitioner lifecycle optimisation, and commercial growth. This role is pivotal in shaping how we deliver and scale accreditation, licensing, and retention processes across our global network — turning practitioner enthusiasm into long-term engagement and measurable business success. You’ll be the strategic connector across geographies and functions, aligning Community Activation, Product & Innovation, Sales, and Customer Success to create a seamless, high-impact practitioner journey. From operational excellence to loyalty programmes, you’ll drive initiatives that elevate practitioner experience and lifetime value. What you'll do Accreditation Strategy & Delivery • Own and evolve the global strategy for Insights Discovery Accreditation (IDA) operations, • Lead Faculty and Associate Consultant (AC) quality assurance, partnering with Community Activation to drive continuous improvement, • Collaborate with Sales and Marketing to maximise fill rates, minimise cancellations, and boost practitioner conversion, • Monitor IDA pipeline performance and shape delivery approaches to meet commercial targets Practitioner Retention & Licence Renewal • Design a global retention strategy that transforms renewal into a value-led experience, • Create high-impact post-accreditation engagement strategies that drive retention and commercial outcomes, • Embed structured learning and compliance elements into scalable renewal workflows Commercial Data & Operational Excellence • Define the strategic framework for practitioner data across engagement, licensing, and value, • Champion operational clarity and excellence across the lifecycle, • Ensure all processes support upsell, cross-sell, and renewal outcomes Micro-Credentials & Product Diversification • Partner with Product & Innovation to operationalise CPD pathways and digital credentials, • Lead the commercial rollout of new credentialing products and technologies Loyalty & Progression Programmes • Design and embed practitioner progression models (e.g., bronze/silver/gold tiers) linked to engagement and commercial goals Cross-Functional Leadership • Act as the senior matrix connector across global teams, • Model best practice in cross-functional collaboration and shared accountability What Success Looks Like • Increased IDA fill rates and practitioner growth, • Higher licence renewal rates and revenue, • Strong engagement within the first 90 days post-accreditation, • Successful launch of micro-credentials and CPD pathways, • Accurate, actionable practitioner data to inform strategy, • High NPS and satisfaction across delivery experiences, • Clear, aligned global strategy with strong stakeholder confidence What you'll bring • Proven leadership in credentialing, licensing, or customer lifecycle strategy within learning, SaaS, or B2B environments, • Expertise in operational excellence, data strategy, and commercial optimisation, • Experience with digital credentialing tools and loyalty frameworks, • Skilled in matrix leadership and stakeholder engagement across global functions, • Strategic mindset with a builder’s energy and a bias for action How you'll show up • Commercially focused and growth-oriented, • Strategic and future-facing, • Insightful and data-led, • Collaborative and pragmatic, • Matrix-minded and globally fluent Benefits: • 37 days holidays, • Annual Bonus, • Private Medical Insurance/BUPA Menopause Plan, • Income Protection, • Pension Plan, • Health Cash Plan, • Life Assurance, • Electric Car Scheme, • Gym-flex, • Employee Giving, • My Advantage – Employee Discounts, • Critical Illness cover, • Employee Assistance Program, • Holiday purchase option, • Flexible working Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become. Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture. It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody. We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core. Read more about inclusivity at Insights via the vacancy page on our website: ___ Read more about inclusivity at Insights via the vacancy page on our website:

About Nuweb At Nuweb Group, we’re building the ticketing engine of the world. Our platform powers live experiences in over 110 countries, handling ticketing for global acts like Metallica and Guns N’ Roses, as well as attractions like Westonbirt Arboretum. With an API-first architecture, deep customisation, and real-time scalability, we help partners grow, adapt, and lead in their markets. We move fast, build smart, and solve hard problems - and we’re just getting started. About the Role We’re looking for a Business Development Representative to play a key role in growing awareness and adoption of our enterprise ticketing platform. This is not a high-volume, cold-calling role. Instead, success comes from research, persistence, and relationship-building - understanding target accounts in depth, nurturing them over time, and ensuring we’re front of mind when they’re ready to switch. You’ll work closely with our Head of Sales and Marketing team, combining strategic research with proactive outreach. Your mission is to build high-quality engagement with accounts that fit our Ideal Customer Profile (ICP) and generate a qualified pipeline of opportunities. What you’ll do • Research & profile accounts: Build detailed profiles on target organisations - mapping stakeholders, decision-makers, buying triggers, and market signals., • Spot timing signals: Track leadership changes, renewals, funding news, and strategy shifts to engage at the right moment., • Nurture relationships: Maintain regular, value-driven contact with stakeholders via email, LinkedIn, and events., • Align with teams: Collaborate with Sales to prioritise accounts and with Marketing to ensure messaging speaks to account priorities., • Support the pipeline: Contribute to generating £5m in qualified pipeline annually, with an expected £1m ARR conversion through nurtured opportunities., • Maintain CRM discipline: Keep our CRM system up to date, ensuring accurate account profiles, contact histories, and opportunity records. What we’re looking for • 2–3 years experience in B2B biz dev, SDR, or BDR roles ideally in SaaS or ticketing, • Strong research skills - you enjoy digging into accounts, spotting patterns, and uncovering triggers., • Excellent communication and relationship-building abilities with senior stakeholders., • Persistence and patience in nurturing accounts rather than chasing quick wins. Benefits • Fully remote working, • Competitive salary (DOE), • Annual revenue-based company bonus scheme, • Uncapped commission scheme focused on quality pipeline contribution, • 24 days holiday + bank holidays (increasing to 28 with tenure), • Clear progression opportunities in a fast growing team & most importantly - a chance to stand out and really make a difference in a highly motivated, close knit team pushing the boundaries of what’s possible in our industry.

We are working exclusively with our client to find a remote Account Executive. About: Our client is a pioneering energy technology company helping large buildings optimise energy use across heating, cooling, solar, and EV systems. Traditionally managed through analogue methods, their platform brings intelligence and automation to legacy infrastructure, delivering cost and carbon savings without impacting comfort. Rather than overwhelming users with data, the system provides clear, prioritised actions—empowering engineers to make high-impact changes quickly. Backed by major energy players, their technology consistently pays for itself, often achieving ROI within the first three months. Focused on tangible outcomes, their mission is to drive down carbon usage while helping customers manage costs in an increasingly complex energy landscape. Having achieved substantial success through CEO-led sales and account growth, it is now time to bring in an Account Executive to support new business efforts. Key Highlights: • 35-person company and expecting 50% headcount growth in the next 6 months., • Backed by BP, Centrica and Mercia in their recent series A., • Currently performing at £1.5m ARR and is growing to £2.8m ARR in the next 12 months (pre-contracted), coming from 20 customers., • Currently have 300 buildings contracted in their portfolio (grown 190 in the last 3 months)., • Strong ROI where customers are experiencing 4x in year 1 and 6x onwards. Tangible methods in place to quantify ROI with customers, all around more effective energy usage and time savings for engineers., • Deal cycles range from 3 to 24 months, depending on complexity and number of buildings, reducing as their market becomes more digitally enabled., • 2 strong relationships with large facilities management organisations to help you gain traction quickly., • Continuously building their partnership network of ticketing systems, facility management, building operating, CMS and service engineering companies., • Established team of 3 in customer success, 3 support analysts (working as pre-sales) and the CEO is heavily involved in sales - they’ll be on hand to onboard you and share how they’ve been successful., • Incoming marketing team to help drive new business opportunities and spread awareness through education in the market., • As the Founding Account Executive, you will be working closely with the CEO and Head of Customer Success to develop a robust GTM function., • ACV of around £120k - you will be working with companies that have at least 10 buildings., • £ 80,000 - £ 90,000 base, with a friendly and open culture that fosters an honest and non-hierarchical approach to high performance. The Role: • Owning and executing the full sales cycle to new logo clients – from qualification and multi-threaded stakeholder engagement to proposal and close., • Long-term client nurturing to ultimate identify and execute on cross-sell opportunities within your client base., • Developing and maintaining strong relationships with key partners who will become a crucial part of the lead generation strategy., • Consulting with clients to understand their energy consumption and priorities in managing building performance. This serves as a cost-saving exercise for their clients., • Qualifying pipeline effectively – ensuring deal progression aligns with business needs and client readiness., • Collaborating with internal teams, including marketing, customer success, and product, to refine the go-to-market strategy and gather feedback from the field., • Supporting the build-out of sales processes and documentation as part of a broader scaling effort. Requirements: • Proven experience closing SaaS deals in a complex environment where multi-stakeholder engagement is absolutely critical., • Experience selling to the built environment (or adjacent sectors), energy tech, or climate tech is a nice-to-have., • Comfort operating in scaling companies where structure and processes are still being built., • Confidence in multi-threaded selling and navigating long deal cycles (average 6 months)., • Strong commercial acumen – not afraid to defend value and avoid discounting traps., • Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN) and ability to build repeatable processes., • Ability to communicate complex propositions to both technical and non-technical audiences., • Self-starter mentality – this is a remote-first role that requires autonomy and proactive initiative., • Quick learner with a hunger to understand this market and hit numbers. Benefits: • Salary from £80k - £90k base x 2 OTE., • Fully remote working, but expected to travel to meet customers and support marketing activities, • Highly supportive company culture.

Madison Berkeley is delighted to be partnered with the leading developer of life sciences and innovation. They are at the forefront of creating thriving environments that support the growth of science and technology businesses. With over 2 million square feet of science space and a pipeline set to expand by 1 million square feet, they are committed to driving innovation and supporting the success of businesses across the country. They empower science and technology companies to grow and scale by offering cutting-edge office and laboratory spaces, tailored business support, and unparalleled access to finance, talent, and markets. They pride themselves on building long-lasting partnerships with universities, councils, and key industry bodies to foster inclusive, sustainable economic growth. They are now seeking a Commercial Director to head up their occupier leasing activity. This role will play a key part in driving demand and you will engage with both potential and existing customers to ensure their needs are met, help expand the growing customer base, and contribute to shaping the future of science and tech spaces. By understanding customer requirements and staying ahead of industry trends, you will play a critical role in driving the growth of their extensive science space portfolio. What We’re Looking For: • Knowledge of the UK and international science markets, • Real estate background, ideally leasing and/or asset management, • Expertise in the top science businesses and their future property needs, • Ability to build strong relationships with key stakeholders and industry leaders, • A deep understanding of the science sector, its space requirements, and future needs Join and be part of a dynamic team creating the next wave of innovation. Together to shape the future of science and technology in the UK!

About Us We’re a fast-growing startup, helping brands and agencies succeed in the creator economy. Our platform is evolving quickly — including AI-powered customer support — and we’re looking for a hands-on, senior customer leader to help us retain and grow our most important customers. The Role As Head of Client Services, you’ll lead our customer success function and work directly with our most strategic clients. You’ll manage and grow a small but ambitious team (currently 2 CSMs), design and improve how we onboard and support customers, and partner with product/engineering to shape the future of our AI-enabled support. This role is both strategic and hands-on: you’ll be directly involved in key client relationships while building scalable systems and processes to help us grow. What You’ll Do • Own customer retention and expansion, with KPIs around churn reduction and growing average spend per client., • Lead relationships with our largest customers (brands and agency groups), building trust and identifying opportunities to expand our partnerships., • Manage and coach the Customer Success team (currently 2 people, scaling up over the next 6–12 months)., • Design and improve onboarding journeys, including self-serve education (videos, playbooks, online help, Intercom-style support)., • Collaborate with engineering and product teams to provide insights and content that power our AI-driven support — both technical and strategic/creative., • Act as the voice of the customer internally, influencing product roadmap and company strategy., • Develop scalable processes, reporting, and playbooks for customer success. What We’re Looking For • Senior-level experience in customer success, account management, or client services, ideally from an agency, media, or SaaS background., • A track record of managing large, complex client relationships with revenue responsibility., • Proven ability to grow accounts, not just retain them., • Strong leadership skills with experience coaching small teams., • A builder’s mindset — happy to roll up your sleeves and make things happen in a startup environment., • Strategic thinker with commercial acumen, but hands-on and execution-driven., • Comfortable working remotely, but flexible to travel for key client meetings in London. Why Join Us • Play a pivotal role in shaping how brands and agencies succeed with creators., • Help define and grow the customer success function in a scaling startup., • Work at the cutting edge of AI-enabled customer support., • Competitive salary + meaningful equity package., • Remote-first, flexible working. No recruiters please.

Harte Recruitment is proud to be partnering with a leading independent estate and letting agency with a strong presence in the property sector. Renowned for their expertise in residential lettings, property management and sales. They’re now seeking a Head of Property Management to join their experienced team in Newcastle. This is a great opportunity for a confident, proactive professional ready to take the next step in their property career. As a Head of Property Management, you'll take on a leadership role overseeing and supporting a team of Property Managers to ensure all core processes are followed and service levels are consistently high. You’ll be responsible for mentoring team members, coordinating workloads, arranging training, and ensuring compliance with the latest property legislation. The Package: • Up to £40k basic salary, • Monday to Friday 8:45am – 5:00pm, (no weekends), • Career progression opportunities in a fast-growing sector, • Buzzing, supportive team environment where success is celebrated, • 25 days holiday plus bank holidays, • Regular charity events and team initiatives, • Free street parking available The Head of Property Management Role: • Support Property Managers across the lettings department, • Monitor property management processes to ensure compliance with core procedures, • Arrange training for new and current staff to achieve required competency levels, • Conduct regular meetings with Property Managers, • Keep Property Managers up to date with latest Fire & Safety legislation, • Monitor Branch Organiser to ensure all tasks are covered and no errors remain, • Balance PM workloads and provide adequate cover across defined areas, • Review and sign off project management tasks, • Oversee TDS deposit disbursement and ending registration, • Review TDS disputes prior to adjudication, • Conduct quarterly reviews for Property Managers alongside Managing Director, • Review and resolve complaints prior to escalation The Person: • Previous experience as a Senior Property Manager (required), • Customer-focused with experience in a service-oriented environment, • Strong administrative and IT skills and high attention to detail, • Experience supporting or mentoring colleagues, • Able to manage multiple priorities and balance workloads, • Positive, approachable, and proactive in a team environment, • ARLA or property related qualification is ideal

Head of Central Sales – Customer Solutions North East £65k-£70k + Car + Bonus + Benefits Are you a strategic leader with the energy to drive transformation and the grit to deliver results? This is your opportunity to lead a high-impact central sales function at the heart of a fast-paced, service-led business within the commercial equipment rental and leasing industry. We’re looking for a Head of Central Sales to shape the future of customer engagement, sales performance, and operational excellence. You’ll be the driving force behind revenue growth, quote conversion, and customer satisfaction — all while embedding a culture of ownership, accountability, and service brilliance. Why This Role Matters • Lead a multi-functional team across internal sales, customer contact, and solutions, • Be the central link between depots, divisional teams, and customer operations, • Own and optimise sales processes, invoicing accuracy, and service delivery, • Champion transformation through CRM, BI, and scalable systems, • Deliver against strategic OKRs that power frontline performance What You’ll Be Doing Sales & Commercial Delivery • Convert inbound enquiries into profitable orders across multiple product lines, • Drive quote conversion, upselling, and customer lifetime value, • Monitor key KPIs including margin, revenue retention, and conversion rates, • Own hire processes and ensure clean, accurate invoicing, • Align sales operations with divisional and depot teams, • Drive a “right first time” approach across all channels, • Use data and feedback to resolve root causes of dissatisfaction, • Act as the central hub between depots and customer teams, • Provide coaching and governance to ensure consistent practices, • Lead with clarity, energy, and purpose, • Inspire and develop team leaders with coaching and succession planning, • Lead CRM and system rollouts, driving adoption and performance, • Align end-to-end customer journeys with commercial goals, • Translate strategic goals into measurable team deliverables, • Own dashboards that track sales, service, and transformation outcomes What You’ll Bring • Senior leadership experience in rental, hire, contact centre, or B2B service environments, • Proven ability to deliver sales through service and lead high-volume teams, • Strong commercial acumen and operational resilience, • A collaborative, coaching-led leadership style, • Revenue growth across key product lines, • High quote-to-order conversion rates, • Outstanding customer satisfaction scores, • Clean, accurate invoicing and process compliance

Join us as we open futures and unlock potential About the role King’s Digital is seeking a dynamic and visionary Head of Student Success to lead our dedicated coaching and advising team, supporting a global community of online master’s students. Head of Student Success - Strand, London, WC2R 2

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. Key Responsibilities for the position of Head of Customer Supply Chain:. Key Skills and Expe

Key skills and experience for our Head of Customer Operations:. Nobul is excited to be partnering with an award-winning SaaS company, which is currently recruiting for a Head of Customer Operations to join their team. Lead, mentor, and inspire a team of dedicated professionals, fostering a culture o

Head of Customer Supply – Shape the Future of a Purpose-Led Heritage Brand. Strong commercial acumen, with a track record of turning customer and channel insights into actionable plans. With a rich legacy and a clear purpose, this is a business sharpening operations, accelerating growth, and putti

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company’s Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction. Proficient IT skills along

We are looking for an exceptional and visionary Head of Customer Experience & Resident Support to join a local authority in North London. Creating strong collaborative relationships with Heads of Service to manage demand and design effective customer journeys. We're looking for a strategic and inspi

As the Head of Customer Success & Support, you will be responsible for building, scaling, and leading our Customer Success Managers team and Service Desk team. Valsoft is looking for a Head of Customer Success & Support to join our growing global team in the UK. Established in Canada in 2015, Valsof

Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry. The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both custo

As the inaugural Customer Success leader, you will own enterprise customer retention, growth, and monetization, developing deep, trusted relationships with C-suite executives. Demonstrated success scaling Customer Success organizations from inception to mature teams. VP of Customer Success (Remote -

We are seeking a strategic and commercially minded customer experience professional to lead and evolve the digital service proposition for one of London’s most iconic retail destinations. As Customer Success Lead / Manager, you will play a key part in shaping how the brand’s online service refle

As Head of Customer Service, you will oversee all customer touchpoints across ecommerce, retail, and post-purchase care. We are seeking an experienced Head of Customer Service to join a fast-growing luxury Skin & Beauty brand. This is an exciting opportunity to shape the future of customer service f

As our new Head of Community Activation, you’ll lead a global strategic function that fuels both the head and heart of our practitioner community. From championing our purpose‑led Gift of Discovery programme to curating flagship experiences like Insights Live, you’ll transform human connection

The Head of Transformation Partnering Customer and Marketing will oversee initiatives within the Customer and Marketing portfolio, ensuring that change is delivered effectively and programme outcomes are successfully achieved. Most of our people are smart working – spending around 50% of their tim

Forging strong collaborative relationships with heads of service across the council to design customer journeys and manage demand. Intelligent collection and use of data and analysis, KPIs and performance management. Making optimum use of digital tools and innovation.

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Head of Content & Customer Advocacy (ARIS). Head of Content & Customer Advocacy. Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users.

Sign in to set job alerts for “Head of Customer Success” roles. Head of Customer Advisory - Dynamics 365. As a part of Stora, you’ll shape how we serve and grow with our customers in a fast-moving market.

As our Head of Customer Experience, you ll help make sure we are meeting the needs of our tenants in Gloucestershire and the surrounding areas. You ll be part of the senior management team and work with teams across the organisation to ensure we re delivering a great customer experience, overseeing

Head of Customer Experience page is loaded## Head of Customer Experiencelocations: UK, York: UK, Colchestertime type: Full timeposted on: Posted Todayjob requisition id: R0018214Job Type:PermanentBuild a brilliant future with HiscoxAbout Hiscox UKHiscox UK is a leading brand in

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Work closely with sales, marketing, and operations teams to ensure the commercial success and smooth delivery of each event. As Head of Content, you will be re

Lead the implementation of a unified Customer/Broker Experience Platform, enabling a 360° view of the customer/broker and actionable insights. The Head of Experience (HCX) will play a key role in embedding customer and employee‑centric thinking across the organisation to drive loyalty, trust, and

Head of Crewing & Customer Operations page is loaded## Head of Crewing & Customer Operationslocations: Tees Local Officetime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 3, 2025 (19 days left to apply)job requisition id: JR3188**Head of Crewing and Customer

With a rich legacy and a clear purpose, this is a business sharpening operations, accelerating growth, and putting customers firmly at the heart of everything it does. Strong commercial acumen, with a track record of turning customer and channel insights into actionable plans. Lead end-to-end custom

This leadership role offers the chance to build and scale a high-impact Customer Success organization within a fast-growing digital insurance technology company. We are currently looking for a VP of Customer Success in Anywhere. As the inaugural Customer Success leader, you will own enterprise custo

Support account teams by devising a process and set of standards to ensure the retail account managers, under the guidance of their key account managers, evaluate all retail ranges available for selection for an airline, matching the range to the brand positioning of the airline and ensuring that as

As Head of Customer Service, you will oversee all customer touchpoints across ecommerce, retail, and post‑purchase care. We are seeking an experienced Head of Customer Service to join a fast‑growing luxury Skin & Beauty brand. This is an exciting opportunity to shape the future of customer servi