Head of customer success jobs in ManchesterCreate job alerts

Title: Head of Growth Operations. This is the perfect opportunity for a growth-focused marketer ready to take full ownership of multi-channel execution and leadership. Be a key driver of success in a company that champions innovation, creativity, and customer excellence.

Linkby is a global VC-funded adtech business that connects both established and emerging D2C ecommerce brands with the world’s largest publishers – including Mail Metro Media, Reach Plc, Hearst, Bauer Media Group, ESI Media and more – helping them to work together more profitably, and effectively...

Smile is a national digital health company with almost 20 years in the industry, comprising 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments plus more recently, Retail Dental Cover and Corporate Dental Cover. Smile is committed to revolutioni...

As Global Head of Product for HVAC/OFA, you’ll lead the strategic direction of one of our critical product lines — driving innovation, customer impact, and commercial success globally. Experience of operating within a complex, global organisation — aligning local market needs with a global pro

eCommerce Marketing Manager Location: Manchester, UK (Hybrid - 3 days office, 2 days remote) Salary: £40,000 - £50,000 + £12,000 OTE (based on 0.5% of eCommerce revenue) Additional Bonus: Based on home customer renewals Reports To: Head of Marketing Type: Full-time, Permanent About the Business T...

- £30,339 - £33,954 per annum - Average uncapped bonus of £4,800 per year (with potential to earn more) - 5 days a week - Earn extra with our refer a friend scheme – T&C’s Apply This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new ...

The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. GTM: developing the Go-To-Market processes required to embed people, process, data and technology change...

Park Seventeen, Whitefield, Manchester M45 8FJ, UK Req #98 14 May 2025 Location: Manchester Shift: Monday to Friday Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailer...

Here at Optum, we are excited to share that we are currently recruiting for a Head of Customer Communications tojoin us working remotely on a 12-month fixed-term contract. Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health an...

About LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and h...

Social network you want to login/join with: Head of Software Engineering, manchester col-narrow-left Client: Senitor Associates Location: manchester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 08.05.2025 Expiry Date: 22.06.2025 col-wide...

This range is provided by Chess. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Chess We’re looking for an experienced Marketing Executive to join our dynamic marketing team. Reporting into th...

Field Service Engineer - Robotics and Mechatronics Job ref FRL947 The Company A leading and highly respected manufacturer of robotic packaging machines, specialising in high-speed packaging for the food, confectionery, pharma, and cosmetics industries. As the company grows its UK foo...

Job description: JOB PURPOSE As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Bran...

We are looking for an Engineer Supervisor to support and supervise our Northwest regional engineers. This role is essential for providing day-to-day line management and performance support for our engineers whilst providing a key link between our office-based Operations and Accounts team and th...

About Us For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach. Our ultra-reliabl...

Job title: Product Manager for Primerdesign (www.primerdesign.co.uk) Reports to: Head of Product Management Location: Hybrid - 2/3 days onsite at Manchester Science Park Contract Type: Full-time, Permanent Salary & Benefits: Competitive Salary + Benefits Package About Yourgene Health: Yo...

As a key member of our leadership team, you will contribute to the strategic direction of the Customer Experience function, aligning it with broader business goals. You will take ownership of resolving any instances of service failures, proactively providing resolutions that meet or exceed custom...

To accompany and drive our growth, we are looking for a top- tier Head of Customer Experience to lead our CX function and support us in delivering a first-class member experience. From humble market beginnings to supplying thousands of customers nationwide, we’ve built something special and we

To accompany and drive our growth, we are looking for a top- tier Head of Customer Experience to lead our CX function and support us in delivering a first-class member experience. You will take ownership of resolving any instances of service failures, proactively providing resolutions that meet o...

Have you successfully delivered +10% growth, year-on-year, over several consecutive years (+3), in new customers, subscriptions, or members?. Can you point to examples where you’ve optimised CRM, and data strategy, to unlock new customer segments?. Our client has an ambitious 5-year strategy t

Head of Customer Success (Membership Engagement) London Hybrid Up to £50k basic + 20% OTE Are you in membership engagement or customer success in a supervisory capacity looking for your next step up? Or are you an experienced professional in membership, business intelligence, or sponsorship sales...

Our partner seeks a Director of Customer Success who willl craft the vision and strategy for our partner's customer lifecycle, ensuring each customer achieves their desired outcomes and maximizes value in our partner's platform. Senior leadership experience in customer success with a track record...

Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve onboarding, reporting, renewals, and success metrics Build trusted relationships with HR and People team stakeholders in key accounts Deliver impactful, data-led reportin...

Reporting directly to the CEO, the Head of Customer Experience manages Customer and Helper experience and will be vital in steering the company towards further success and impact. Once a customer contacts us looking for a helper, your team is responsible (with the help of technology) for matching...

Driving cost reduction across customer care processes Working closely with lenders and commercial decision-makers Leading, inspiring and motivating your team and delegating effectively What you'll bring to the team : Deep knowledge of automotive industry and car dealerships Experience high up in ...

The Head of Customer Service is a pivotal role responsible for leading and integrating our customer service operations across various channels, including Live shows, online retail, contact centres, brand management, marketing, social media, and public relations. Now, with the help of Hollywood se...

Ability to manage multiple projects efficiently and effectively What’s involved: You’ll lead the design and delivery of the Customer strategy and roadmap in alignment with the Enterprise strategy You’ll own and maintain the Customer roadmap of strategic outcomes and regularly engage with the b

Our customers can range from those who are HR professionals with a lot of experience, through to extremely vulnerable workers at risk of exploitation. Head of Customer Advice Telephony and Transformation. The Acas Advice Service is often a customer’s first experience of Acas.

Driving cost reduction across customer care processes Working closely with lenders and commercial decision-makers Leading, inspiring and motivating your team and delegating effectively What you'll bring to the team : Deep knowledge of automotive industry and car dealerships Experience high up in ...

Join Oldham Council in the newly established role of Head of Customer Operations and you'll be making a direct impact on the lives of thousands of residents across Oldham. We have successfully reduced telephony contact by over 40% in the last 10 years through channel shift and our brand-new Custo...

Alix Corden, Scheduling Manager, VitalityHealth Published on 13 June 2025 Head of Customer Advice Telephony and Transformation Glasgow, Manchester, Newcastle, or Nottingham Office With an element of working from home Location Glasgow, Manchester, Newcastle, or Nottingham Office With an element o

Concentrate supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling Metro’s solutions, including:...

Prior success off growing and optimising a Customer Success function with a comparable ARR (£0 - £5mil ARR) Previous experience working within a HR-Tech or learning solution. The Ideal Candidate: Previous experience leading a small customer success function ( Previous experience in coaching/mento...

As a key member of our leadership team, you will contribute to the strategic direction of the Customer Experience function, aligning it with broader business goals. To accompany and drive our growth, we are looking for a top- tier Head of Customer Experience to lead our CX function and support us...

You will champion the voice of the customer throughout the company, contributing to overall business success. Strategy- As a key member of our leadership team, you will contribute to the strategic direction of the Customer Experience function, aligning it with broader business goals. To accompany...

Developing and executing growth marketing strategies that attract, convert and retain readers through paid, owned and earned media Leading bold, high impact campaigns that blend brand storytelling with performance-driven tactics to boost acquisition and engagement Leveraging first-party data, AI ...

You will be responsible for: Developing and executing growth marketing strategies that attract, convert and retain readers through paid, owned and earned media Leading bold, high impact campaigns that blend brand storytelling with performance-driven tactics to boost acquisition and engagement Lev...

Prior success off growing and optimising a Customer Success function with a comparable ARR (£0 - £5mil ARR) Previous experience working within a HR-Tech or learning solution. The confidence to make data and experience led decision that drive development of Customer Success within a start-up busin...

Ability to manage multiple projects efficiently and effectively What’s involved: You’ll lead the design and delivery of the Customer strategy and roadmap in alignment with the Enterprise strategy You’ll own and maintain the Customer roadmap of strategic outcomes and regularly engage with the b

Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve onboarding, reporting, renewals, and success metrics Build trusted relationships with HR and People team stakeholders in key accounts Deliver impactful, data-led reportin...

Strong track record of customer facing success and business acumen in working with teams to identify problems to solve, ideating on the art of the possible, and bringing possibilities to life. Experience in delivery management of analytical products, or awareness of the drivers of complexity with...

Head of Client Services - Programmatic Advertising - £70-£85K base + bonus The Company My client is a growing independent programmatic agency that partners directly with brands and agencies to deliver data-driven media solutions across all digital channels. The Role Lead and grow the Client Servi...

Google Professional Cloud Security Engineer CISSP, CISM, GCIH, or GCIA. Rapidly growing FinTech company seeking an accomplished Cybersecurity Operations Manager to take full ownership of its cloud-first security operations function. Lead and mentor a team of SOC analysts and engineers, ensuring h...

Opportunity to learn from some of the best event industry professionals. Excellent MS Office skills, with high level of efficiency using PowerPoint and Excel. My client supports their Global Events Team to deliver amazing content and experiences for their audiences/customers at B2C exhibitions, t...

By listening to our customers, we keep improving our products to stay ahead of new challenges. Success in this role will require close collaboration with the Product, Design, Development, and Marketing teams to align website improvements with business goals and drive customer retention. Strong un...

We are currently supporting one of AG's Transport clients with their recruitment for an Interim Head of Legal (start asap, 12 months), reporting to the GC. It may be that you are currently in a private practice role or have gained similar experience in an in-house setting and you're looking for a...

Monitor and manage the safe, efficient operation of production plants on a 24-hour basis. Interface with sites and product supply teams to meet customer demand while minimising business costs. Assist with the onboarding and training of new sites into the control system.