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Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; ? Fearless Innovation; ? Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly MI reporting. Updating and maintaining process documentation. Driving continuous improvement across the MIM function. Providing leadership, mentoring, and coaching. Collaborating with cross-functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capita's Values Customer First Always Ensuring timely resolution of incidents within SLA. Providing clear executive summaries during P1s. Improving processes impacting customer outcomes. Fearless Innovation Driving continuous improvement. Enhancing process documentation. Achieve Together Leading, mentoring, and coaching the team. Collaborating with other business teams. Supporting colleagues during high-pressure incidents. Everyone is Valued Managing performance with fairness and transparency. Supporting knowledge sharing and development. Creating a supportive environment during critical incidents. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? Office based Belfast Competitive Salary - on call allowance 23 days' holiday, rising to 27 (pro rata) - plus the option to buy more after qualifying period ??Paid volunteering daywith a charity of your choice Generousfamily leave policies- including 15 weeks' fully paid maternity, adoption, and shared parental leave ???Cycle2Work scheme, pension, life assurance, and more Customer first, always ? Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Skills: Major Incident Management ITIL ITSM TLNT1_NI

This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contract’s financial performance—including reporting, compliance, cost control, and margin protection—supported by the Bromcom finance team. As Bromcom’s largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight. Key Responsibilities Leadership & Governance Provide executive leadership for all Bromcom teams supporting the EANI contract, ensuring consistent performance, alignment, and accountability. Line manage the Principal Education Consultant, Head of Client Services, and Head of EANI Operations & Success. Ensure all delivery functions are equipped, motivated, and structured to meet challenging contractual and service delivery objectives. Develop, embed, and continuously refine governance proce...

Who are We Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners.Supported by astrong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland. As a nurturing employer, we believe in supporting staff brings their whole selves to work in an inclusive environment where diverse needs are recognised and respected. If you are seeking the opportunity of blended home and office working in an exciting new role then we would love to hear from you. Upon successful completion of your training/probation period, we can offer you 2 days in the office with the remainder in the office or at home at your discretion. About The Role We are looking for an experienced Mortgage Underwriter to join our thriving Head Office Mortgage Underwriting Team. Reporting directly to our Mortgage Process Manager, the role has the aim of helping our branches and brokers deliver a high quality service that supports the achievement of our ambitious growth plans. With an eye for detail and strong people skills, you will bring your significant underwriting experience to the role, enabling you to quickly get up to speed with handling multiple cases to expected standards in accordance with our Lending and mortgage related policies, TMF principles, regulatory requirements and FCA responsible lending best practice. If you are passionate about serving our mortgage customers and ensuring customer experience excellence in a competitive landscape, then we want to hear from you. In return you will have the opportunity to work flexibly within a hybrid arrangement and continue to grow your knowledge and competency in a collaborative team environment Responsibilities include: Underwrite and assess mortgage applications in line with lending policy, risk appetite, and regulatory requirements. Process applications efficiently, completing credit, affordability, and risk assessments with accuracy and attention to detail. Identify, challenge, and escalate complex or outside of policy cases, ensuring robust decision making and clear audit trails. Liaise with internal teams, intermediaries, and valuers to progress cases and resolve queries effectively. Prepare, approve, and issue mortgage offers and conditions, ensuring the Societys interests are protected. Maintain accurate records of applications, actions, and customer communications on mortgage systems. Meet agreed KPIs and service standards while delivering a high level of customer and broker service. Ensure full compliance with FCA regulations, MCOB rules, internal policies, and Treating Customers Fairly principles. What's on offer? Competitive salary Hybrid working model Annual KPI Bonus Scheme Excellent pension with up to 20% employer pension contribution Life Assurance Scheme Group Income Protection Health cash plan for money back on dental, optical costs etc Generous holidays - 25 days plus up to 12 Bank Holidays Day off for your birthday Holiday purchase scheme Cycle to Work Scheme Opportunity to gain great exposure in supportive environment Excellent training and volunteering opportunities As part of our recruitment process, successful applicants will be subject to our pre-employment checks. These include credit checks and criminal record checks (Access NI basic check through a responsible body). Required Criteria Experience of working productively within a fast paced customer focused environment. Good Numeracy & Microsoft Office skills. Capable of delivering a professional, efficient service to branches and brokers. 1+ years' mortgage underwriting experience Desired Criteria CeMap qualified. Skills Needed Answering Customer Questions, Establishing Rapport With Clients, Ability to Use Positive Language, Ability to Identify and Anticipate needs About The Company Careers at Progressive We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work. We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies. This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland. Company Culture To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work: We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork. We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success. We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members lives. We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments. Company Benefits We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction. We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members. Health insurance, Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Employee development programs, Tuition reimbursement, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual Rise Salary Not disclosed Skills: Answering Customer Questi Establishing Rapport With Ability to Use Positive L Ability to Identify and A Benefits: Health insurance Vacation, Paid time off Performance bonuses Paid sick days Retirement plan and/or pension Employee development programs TLNT1_NI

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. At Capita, we live by our values: Customer First, Always; ‍ Fearless Innovation; ? Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly MI reporting. Updating and maintaining process documentation. Driving continuous improvement across the MIM function. Providing leadership, mentoring, and coaching. Collaborating with cross-functional teams. Escalating issues to the Head of Major Incident Management. Managing team performance and reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capita's Values Customer First Always Ensuring timely resolution of incidents within SLA. Providing clear executive summaries during P1s. Improving processes impacting customer outcomes. Fearless Innovation Driving continuous improvement. Enhancing process documentation. Achieve Together Leading, mentoring, and coaching the team. Collaborating with other business teams. Supporting colleagues during high-pressure incidents. Everyone is Valued Managing performance with fairness and transparency. Supporting knowledge sharing and development. Creating a supportive environment during critical incidents. Join Capita - Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website What's in it for you? Office based Belfast Competitive Salary - on call allowance 23 days' holiday , rising to 27 (pro rata) - plus the option to buy more after qualifying period ?? Paid volunteering day with a charity of your choice Generous family leave policies • including 15 weeks' fully paid maternity, adoption, and shared parental leave ‍?? Cycle2Work scheme , pension, life assurance, and more Customer first, always ‍ Fearless innovation ? Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. TPBN1_UKTJ

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. As Head o

The Customer Success Manager plays a pivotal role in delivering a consistent, high-quality customer experience across our portfolio of membership, training, qualifications, and advisory services. You will be the main point of contact for a defined set of customers with responsibility for ensuring th

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This position focuses on customer retention and governance, offering a central role in a growing organization. Ideal candidates will have senior experience in Custome

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. You will ensure outstanding

Barratt adopts a hybrid way of working which assumes that where roles allow, our office‑based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. To manage the Customer Care team effectively, to ensur

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Ealing Council is seeking an experienced Assistant Director of Customer Services to lead initiatives and drive customer-focused strategies in the London Borough of Ealing. This senior position offers a supportive working environment with opportunities for professional development. As a leader, you w

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

History of successful deployments recognised as reference accounts. This role owns customer delivery across the entire UK. Strong understanding of NHS politics, procurement and stakeholder dynamics.

Our team members are the ambassadors of our business and the heart of what we do. All whilst challenging , plan ning and inspi ring the sales team to successfully hit individual and club monthly new member sales targets. We create an environment where our teams feel a sense of belonging, an environm

Are you an experienced customer service leader ready to shape, lead and elevate a non-performing team within a technically complex environment?We are seeking a Customer Service Manager to take ownership of a multichannel customer service operation, supporting both core and aftermarket customers with

What Were Looking For 5+ years experience in key account management or strategic sales roles Proven track record of managing and growing large customer accounts Strong negotiation and relationship management skills Comfortable working with senior stakeholders and complex organisations Strategic thin

All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our Car: Enjoy a hassle-free commute with a company car. It's more than a job With a sales career

Key Responsibilities Generate new leads through cold calling, email campaigns, and proactive outreach Identify, negotiate, and close deals in line with sales targets Manage and grow accounts with a focus on long-term relationships and repeat business Produce accurate weekly and monthly sales reports

Establish andmaintainlevels of service that achieve standards of excellence in quality customer delivery. Deliveryand reportingin line withaservice level agreement withTourism Northern Ireland (TNI) toprovide a gateway visitor Information service for the rest of Northern Ireland on behalf ofTNI, wit

Professional level of communication and interpersonal skills with the ability to build and sustain effective relationships with employees at all levels and external customers and suppliers. Key Accountabilities Identify a new international customer target pipeline Develop relationships with new targ

Artemis Human Capital are exclusively recruiting for a Marketing Manager on behalf of a leading Private Healthcare firm. The role requires strong partnership with clinical teams, operations, and front-of-house staff to ensure marketing activity aligns with service capacity, patient pathways, and a r

Experience of leading recruitment Security Clearance at CTC level BEHAVIOURS: We will assess you against the following Success Profiles behaviours for Grade 7 level during the application sift: Communicating and Influencing We will assess you against the following Success Profiles behaviours for Gra

What youll be doing Manage a portfolio of existing clients, driving retention and revenue growth Identify and convert upsell and cross-sell opportunities across a full range of digital marketing solutions Deliver regular account reviews, turning performance data into clear, actionable recommendation

Head of Visitor Servicing Operations Staffline Ireland are recruiting for a Head of Visitor Servicing Operations for a company in the leisure and tourism industry. The Head of Visitor Servicing Operations will be fully responsible for the smooth operation and management of all Visitor Servicing oper

Opportunity for career break - after 3 yrs of service Note: Offer of employment will remain provisional until we have received the following which are satisfactory to us: confirmation of your right to work in the UK; Drivers Licence and Disclosure and Barring check (where applicable). Full UK drivin

About You: At least 1 year of experience in property management, lettings, estate agency, or property sales Well-organised with the ability to prioritise and manage multiple tasks effectively Proactive, solution-oriented, and able to work well under pressure Strong communication skills, both written

What Youll Be Doing: Leading and delivering PPC and paid social strategies across client accounts Managing campaigns across Google Ads, Microsoft Ads, Meta, LinkedIn and more Monitoring performance and using data to optimise and improve results Acting as a key point of contact for clients, building

Responsibilities: Identifying and securing new business opportunities Achieving clearly defined sales targets Building and maintaining relationships with new and existing clients Manage accounts accordingly Maintain a current and accurate knowledge of services Liaise with engineering team to produce

Key Responsibilities Develop and maintain strong relationships with both new and existing customers Identify and convert new business opportunities to support continued revenue growth Manage quotations, proposals and CRM updates throughout the sales cycle Deliver presentations and product demonstrat

This team supports: Emergency calls (999/112) Directory enquiries (118500) Relay UK services As a Customer Service Advisor, you'll be the first point of contact for individuals during urgent and often distressing situations. Customer Service Advisor ?? Location: Belfast ?? Pay: £13. Working as part

Ensuring a high level of customer service to our candidates and clients. We're Happy to help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required. Minimum 6 months’ experience in the customer service industry.

IRIS Education is part of IRIS Software Group, one of the UK's largest privately held software companies. Build and lead a team of five marketing professionals, setting high standards for execution quality and commercial impact. Set and own pipeline targets across new customer acquisition and custom

Fluent/native French and professional English proficiency. Knowledge of SEO, CRO, and attribution modelling. The successful candidate will be fluent in French and English, highly analytical, and confident managing multi-channel performance marketing campaigns with strong ROI and growth targets.

My client is a fast-growing software company specializing in. As the company enters its next stage of growth, it is seeking an experienced. Acting as the organisation’s narrative owner and market observer, the role continuously tracks customer needs, market dynamics, competitive activity, and emer

Offer specialized customer support through written and phone communication. Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner. Create an amazing customer experience that people value and we are proud of.

Our Global Client has an immediately available role as a Technical Account Manager working as part of a small team and working alongside the Operations Manager. Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

Junior Customer Success Manager – Europe (remote + regular travel across EMEA) SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early

As Business Development Manager you will be tasked with managing the Irish territory selling into buying groups, dealers and wholesale growing accounts and gaining new business in the area.Up selling products and identifying places where more products lines can be stocked.You will manage your own di

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. Area Sales Manager working with our valued direc

Ready to lead a high-performing sales team and deliver exceptional customer experiences? Join Parkdean Resorts as a Holiday Homes Sales Manager and take charge of driving sales success at your park. Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to wor

You'll be responsible for sale of all products, developing new business as well as managing and growing customer accounts. You'll ideally be based in the North of England, but candidates outside of this patch are still encouraged to apply. Support continuous development of the products.

Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Are you someone that has a wealth of life experience which could help you navigate challenging situations? This co

Ready to take ownership of a crop category and shape its commercial success?. Build and manage key customer relationships, becoming a trusted industry partner. We're looking for someone who blends commercial acumen with industry expertise and thrives in a fast-paced, customer-facing role.

Qualifications Job QualificationsThis position requires at least 3 years of experience with an emphasis on winning technical competitive sales through exceptional account and time manageme

Key Responsibilities• Proactively identify and develop new business opportunities within Builder, contractor commercial fit-out / kitchen-cabinet market• Build and maintain strong relationships with builders, interior designers, architects, co

Key ResponsibilitiesDrive revenue growth and market penetration within the Aerospace & Defense sector across the EMEA region (primary focus)Develop strategic relationships within key markets including:United Kingd

The ideal candidate will be a results-driven professional with a blend of technical expertise, strategic thinking and business development skills. With a strong emphasis on innovation and customer-centric solutions, the company adds value through world-class products, technical expertise and excepti