Head of customer success jobs in WatfordCreate job alerts

Hybrid role working a minimum of 2 days a week from our offices in Croxley Park, WatfordAbout the RoleAt H. Samuel, we're proud to be part of life's biggest moments. From engagements and anniversaries to personal milestones and meaningful gifts, our customers trust us to help them celebrate what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team. This is an exciting opportunity to join us as we build a best-in-class digital function that will drive the next phase of our growth.As Digital Trading Manager, you'll play a pivotal role in shaping how customers experience our brand online. Reporting to the Head of Ecommerce Trading, you'll own the commercial performance of the H. Samuel website, driving growth in revenue, conversion and customer engagement through a customer-first, data-led trading strategy.This is an opportunity to lead the trading direction of one of the UK's best-known jewellery brands, combining commercial leadership, strategic thinking and operational excellence. You'll work across Ecommerce, Marketing, Merchandising, Analytics, Finance and Technology to deliver exceptional customer experiences and achieve ambitious growth targets. You'll have the autonomy to shape strategy, influence key decisions and play a significant role in accelerating H. Samuel's digital growth journey, while helping millions of customers celebrate life's most meaningful moments.Key responsibilities include Owning the commercial performance of the H. Samuel website, delivering against revenue, conversion and profitability targets.Defining and delivering the digital trading strategy, ensuring it supports both immediate commercial objectives and long-term business growth.Leading the trading calendar, bringing key campaigns, promotional events and seasonal moments to life online.Using data, insight and customer behaviour to identify opportunities, optimise performance and improve decision-making.Championing continuous improvement of the customer journey through testing, personalisation and conversion optimisation.Leading onsite merchandising, navigation, search and product presentation to maximise customer engagement and sales performance.Building strong partnerships across Marketing, Merchandising, Technology, Finance and Customer Experience teams to deliver aligned commercial outcomes.Providing insight, recommendations and performance updates to senior stakeholders, helping shape future trading priorities and investment decisions.Leading, coaching and developing a high-performing Digital Trading team.What success looks like in this role Delivering sustainable growth in revenue and profitability.Improving conversion, customer engagement and overall trading performance.Creating seamless and compelling customer journeys that inspire customers to shop with confidence.Building strong cross-functional relationships and influencing key business decisions.Developing a highly engaged and capable trading team.About YouThe successful candidate will be a commercially-minded ecommerce leader with a proven track record of driving online growth in a fast-paced retail environment. You combine strategic thinking with a hands-on approach and are passionate about using data, insight and customer understanding to deliver results.Skills and experience you will bring include: Significant experience in ecommerce trading, digital commerce or online retail leadership.A strong track record of delivering revenue growth and commercial performance through digital channels.Excellent commercial acumen and analytical capabilityExperience using tools such as Adobe Analytics, Contentsquare and advanced Excel to drive decisions and performance.Expertise in customer journey optimisation, testing and conversion improvement.Strong stakeholder management skills and the ability to influence at all levels.Experience leading and developing high-performing teams.We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: Competitive salaryGenerous discount of up to 30% off our fabulous products from day one.An annual enhanced discount to celebrate the day you joined our team.Retirement Savings plans which offer flexibility in the way you save for the future.Immediate Life Assurance from day one.A minimum of 22 days holiday per year which increases after a years' service.Recognised qualifications, study support and structured career progression.Health and Wellbeing Scheme.Financial Wellbeing scheme.Give As You Earn scheme - An easy way to support causes close to your heart.Real Rewards - exclusive discounts on groceries, travel and leisure.Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take youSignet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.TPBN1_UKTJ

Montgomery Group is looking for a commercially minded and strategic Head of Content to lead the content strategy across two new summit and exhibition launches. You will build two market-leading conference programmes from the ground up, creating compelling content, develop influential industry relationships and establish both events as leading meeting places for their respective sectors. Reporting to the Events Director, the Head of Content will own the content strategy for both launches, working closely with partners, industry leaders and the event team to develop conference programmes that support delegate acquisition, commercial success and year-round engagement. • Own the content vision for two launch summit and exhibition events, ensuring both programmes are commercially relevant and aligned with market needs., • Create and deliver compelling conference programmes, keynotes, workshops, roundtables and networking experiences that attract senior decision-makers and position the events as market leaders., • Own the conference production process from concept through on-site delivery and post-event evaluation., • Use customer insight, industry trends and emerging challenges to evolve each edition around the needs of the community., • Develop year-round content initiatives that strengthen audience engagement beyond the live events., • Build strong relationships with joint venture, association and other industry partners., • Work with strategic partners to shape conference themes, identify priority topics and ensure the events remain aligned with industry priorities., • Engage industry leaders, government representatives, academics and innovators to secure high-calibre speakers and contributors., • Act as an ambassador for the events and develop a strong network across the communities they serve., • Represent Montgomery Group at industry events, conferences, networking functions and customer meetings throughout the UK and internationally., • Lead a year-round community engagement strategy, creating touchpoints including webinars, podcasts, roundtables, industry reports, digital content to strengthen relationships and position the events as thought leaders., • Identify emerging trends, market opportunities and customer challenges, to inform product development and event strategy., • Engage the community before, during and after each event through content, networking, and strategic partnerships., • Use content to enhance the delegate experience and delivers measurable value to exhibitors, sponsors, and attendees., • Ensure the content strategy supports the commercial strategy and growth of both events., • develop content-led marketing campaigns that drive visitor and delegate acquisition., • Partner with the Commercial Executive, Delegate Community to identify influential buyers, understand audience requirements and maximise delegate engagement., • Partner with the sales team to identify content-led commercial opportunities and strategic partnerships., • Ensure content programmes contribute directly to exhibitor ROI, sponsorship value and delegate acquisition., • Identify and secure high-profile speakers from industry, government, academia and business., • Manage speaker communications from invitation through on-site delivery, ensuring an positive speaker experience., • Develop conference agendas, briefing documents, moderator notes and speaker guidance., • Oversee conference logistics with the operations team to ensure effective delivery., • Monitor industry and competitor developments and customer feedback to identify opportunities for innovation., • Challenge conventional event formats and develop new content experiences that differentiate the events in the market., • Use AI-powered research, content planning and productivity tools to improve programme development and team efficiency., • Lead post-event content evaluations, reviewing delegate and speaker feedback and commercial performance., • Analyse session attendance, engagement metrics and customer insight to inform future programmes., • Present recommendations and future content plans to senior leadership., • Capture learning to support continuous improvement and long-term growth., • Professional, collaborative, approachable, curious and results-driven., • A confident relationship builder able to engage confidently with senior industry leaders., • Commercially minded understanding how content drives audience growth and revenue., • Entrepreneurial and excited by building new products from the ground up., • Strategic, with an eye for emerging trends., • Highly organised with exceptional attention to detail., • Confident making decisions and comfortable operating in a fast-paced launch environment., • Creative, intellectually curious, and passionate about developing thought leadership., • Collaborative and enjoys working across multiple departments., • Experience producing conference programmes, summits or executive-level content for exhibitions, events, media or another B2B environment., • Experience developing content programmes from concept through delivery., • Strong stakeholder management skills, with experience working with associations, strategic partners, industry leaders or advisory boards., • Proven ability to identify, engage and secure senior speakers and thought leaders., • Strong commercial awareness, with an understanding of how content contributes to delegate acquisition, sponsorship revenue and overall event performance., • Excellent research, analytical and trend identification skills., • Strong written and verbal communication skills with excellent copywriting and presentation abilities., • Strong project management and organisational skills, able to manage multiple workstreams., • Experience collaborating effectively with marketing, commercial and operations teams., • Experience using CRM platforms and AI-powered tools to support research, programme development and productivity. Montgomery Group is a ethical, collaborative and empowering family business. We are performance led with a strong focus on growth. We are purpose-driven and care about the people and communities that we serve. The central London, dog-friendly offices are in a Georgian townhouse close to Oxford Street & Marylebone High Street with private access to Manchester Square Gardens. A minimum of four office days (Monday-Thursday). Some flexibility will be required to meet business needs. Research shows that women are less likely than men to apply for a role if they do not have experience in all the areas mentioned in the job description. The experience above is indicative, so we still welcome your application even if you feel you don't have experience in all the listed areas but think that you could do the job. We are an equal opportunity employer and are committed to diversity and welcome applications from candidates with disabilities, who meet the minimum requirements of the job role. Please note that our office building is not wheelchair accessible. OUR PURPOSE: To serve our world, nurturing relationships and developing opportunities. OUR VISION: To be our communities’ long term strategic partner throughout the year, creating opportunities for them to connect, transact and engage with the right people to achieve success. OUR VALUES: Ethically Commercial, Growth Mindset, Embrace Collaboration, Empowerment BENEFITS: Charity volunteering days, Company away days, corporate gym membership, Cycle to work scheme, Dog friendly office, Flexible working hours, Fundraising matching scheme, Hybrid working, Increased maternity & paternity benefits, Lunchtime speaker programme, Mentorship programme, Monthly social events, Pension and 8 x death in service-payment, Season ticket loans and Wellness weeks. #J-18808-Ljbffr

General Manager The ideal candidate for this General Manager role is a hands-on leader with a proven track record in selling technical products and solutions, ideally within manufacturing or distribution environments, with a strong product-oriented mindset. We have been supplying complete systems and component parts to dealers and installers across the UK for over three decades. Based in the Home Counties, you will thrive on developing relationships with customers and be familiar with a distribution model / environment but also improving and mentoring your staff. BASIC SALARY: up to £100,000 BENEFITS: ·Bonus ·Car or Car Allowance ·Pension ·Insurances ·25 days holiday LOCATION: An office-based leadership role. With occasional international travel, you could be based anywhere within 75 minutes of our office. Location will be discussed once an NDA is signed. As General Manager, you will be the head of the UK business, and will report directly to the Group. You will be taking on a stable, profitable business with established team members and plenty of industry experience. You'll be heavily involved in the next phase of growth in a mature UK market and will have the benefit of a strong handover from the current General Manager. JOB DESCRIPTION: General Manager As our General Manager, you will lead and develop the UK team to achieve realistic revenue and profit targets set by the wider group. This will also be a business generation and customer facing role, so you will want to keep that customer engagement and enjoy the sales cycle. You will have the autonomy to set sales objectives and strategies and help motivate the sales team how you see fit. In addition to this you will: ·Oversee all leadership elements for the business (Full P&L circa £10m t/o) including, coaching and motivating. ·Be working with and developing the team of direct reports as well as overseeing the development of all indirect reports. There is a good mix of experience levels and longevity in our business, however, they do need challenging, mentoring, and supporting. ·Carry out regular market analysis to ensure we are aware of our competition and economic indicators that may impact our business. ·Help us drive into new market focus areas and ensure we maximise growth opportunities. Demonstrate operational excellence and manage our inventory, logistics and assembly teams ·Drive operational excellence through effective inventory management and leadership of logistics and assembly teams. PERSON SPECIFICATION: General Manager Ultimately, as our General Manager, you'll be a commercially minded business leader (lead-by-example), someone who can clearly demonstrate how you have developed and grown sales in an SME environment, but also how you have influenced and progressed individuals. You will be an expert in client management and in using your position to network senior industry professionals to generate new business. You will ideally have: ·Varied industry exposure with a keen focus on a technical product/solution. The person is more important than the experience so the aptitude and interest to learn will trump the industry specificity. ·Degree level education, we will consider Sales & Operational management experience at the right level. ·The gravitas and presence to drive a sales strategy where you are the face of the business. ·Experience managing a multi-million-pound P&L ·Genuine enthusiasm for the SME environment, this is a role that requires a hands-on candidate who enjoys the "many hats" elements of SME business. THE GROUP: As part of an international group, we are active in a variety of industries and have more than 50 entities across 15 countries. We operate globally but are locally anchored. Each company has its own identity but is part of that bigger picture. We owe our success to a heightened level of cooperation with our customers, our search for sustainable solutions and continuous improvement and the recruitment of talented employees. We value talent, clear communication, an open culture and above all authenticity: that is what makes us an attractive employer and partner. All applicants will be required to sign an NDA prior to progressing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18539, Wallace Hind Selection

As Head of Customer & Revenue Strategy, you will lead the development of the industry's customer and revenue growth priorities, bringing together commercial, customer, market and revenue insight to shape the future direction of Britain's railway. A key part of the role will be leading the evolution

We're looking for an experienced and inspiring Head of Customer Experience to lead customer excellence initiatives across the business, driving service quality, customer advocacy, continuous improvement and colleague development. As Head of Customer Experience, you'll lead the teams and initiatives

National Physical Laboratory (NPL) seeks a Head of Customer Engagement and Adoption Strategy to lead the adoption of a world-first resilient timing capability, ensuring customer uptake at scale in the UK. The role requires senior stakeholder influence, delivery of market insight, and an ability to t

Artlogic is seeking an Interim Head of Customer Success to lead a newly formed team through a period of transformation. You’ll partner with the VP of Customers and wider leadership to deliver measurable improvements, implement operational maturity and ensure a capable leadership team.

Head of Customer Service Experience. As customer expectations continue to evolve, we're looking for a strategic leader to redefine how service is experienced across every stage of the customer journey. This role would suit someone who has successfully developed and embedded customer experience or se

The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. The Head of Customer Adoption

Skin Analytics, a health tech company deploying AI-driven skin cancer pathways, seeks an Operations leader to own end-to-end delivery from implementation to live operations.You will be the trusted cross-functional lead coordinating Transformation, Client Operations and IT, maintaining a safe, reliab

PIE Recruitment is sourcing a Head of Customer Success for a SaaS HealthTech client with NHS alignment. Based in London, the role offers 2-3 days a week in-office with genuine flexibility and a strong focus on strategic leadership and revenue-driven CS. You will lead a senior CS team responsible for

Duffel is hiring a Head of Customer Success to maximise customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering with CSMs and CSEs. You will collaborate with Product, Engineering, Finance, an

Artlogic is seeking an Interim Head of Customer Success in London to lead a newly formed team across high, medium, low and tech touch segments, plus migrations and two team leads. You will provide clear direction during a period of change, coach leaders and drive collaboration to deliver exceptional

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to own and scale the Customer Success function. The role demands credibility to influence senior stakeholders, coach teams, and set the standard for commercial Customer Success in a fast-grow

History of successful deployments recognised as reference accounts. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference‑led growth. Strong understanding of NHS politics, procurement and s

Leading a newly formed Customer Success team (High, Medium, Low and Tech Touch Customer Success, alongside Migrations and two Team Leads) you will provide clarity, consistency and direction during a period of change. Working closely with the VP of Customers and wider leadership team, you will assess

Client Operations (5 headcount, including one Team Lead) covers support for NHS and international clinical users as well as the full patient-facing layer of our B2B2C model: support, data requests, hardware management, and the logistics of mailing diagnostic kits to patients, making it the team our

You’ll lead a team covering areas such as customer insight and voice of the customer, service design and quality, customer products, accessibility and our regional Customer Experience Centre while working closely with regional leaders externally and internally across the business. Build strong rel

We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment whe

ISS STOXX is searching for a strategic leader to head the Client Success organization. The ideal candidate will have over 10 years of client-facing experience, particularly in leadership roles, with a strong focus on capital markets. Exceptional communication and collaborative skills are crucial for

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. Fourth is seeking a Head of C

The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. The Head of Customer Adoption

This senior role requires building trusted executive relationships, owning regional outcomes, and partnering with Sales, Support, Product, and Professional Services to optimize the customer experience. You will scale a high-performing Technical Success organization, elevate leadership across your te

Standard Life plc in London is seeking a Head of Customer Experience – PRT Operations to lead the customer journey across the BPA and Retirement Solutions business, ensuring a high-quality, well-governed service. The role offers a hybrid London office base with flexible working, a strong pension,

The Head of Customer Success will own, manage, and scale Sons’ customer success team within D2C and Amazon. Work hand-in-hand with the Head of Retention to turn support interactions into a retention lever: cancellation/save flows, win-back, proactive outreach to at-risk customers. The role is resp

Aveni is seeking an experienced Head of Customer Success to lead and scale our CS function as we grow. You will own customer retention, health, and long-term value, while acting as the executive voice of the customer across the business, setting the standard for a world-class experience.

Client Operations (5 headcount, including one Team Lead) covers support for NHS and international clinical users as well as the full patient-facing layer of our B2B2C model: support, data requests, hardware management, and the logistics of mailing diagnostic kits to patients, making it the team our

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback end-to-end. You will ensure every interaction reflects our tone around freshness, quality, simplicity, and comfort, acting as a brand guardian across all customer-facing communications. You’ll spot patterns in

Salesforce (or equivalent CRM) and customer success tooling. All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, an

Leading a newly formed Customer Success team (High, Medium, Low and Tech Touch Customer Success, alongside Migrations and two Team Leads) you will provide clarity, consistency and direction during a period of change. Working closely with the VP of Customers and wider leadership team, you will assess

As Head of Customer Experience, you'll lead the teams and initiatives that shape every stage of the customer journey. Responsible for Quality Assurance, Training & Development, Complaints, Continuous Improvement and designated operational teams, you'll use customer insight, performance data and coll

Jobtailor in London seeks a senior leader to build and coach a frontline team across sales, onboarding and customer success. You will establish repeatable sales processes, define customer journeys from interest to activation and retention, and create dashboards, playbooks and operating rhythms to ac

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

This is about leading the customer growth strategy, shaping commercial strategies and championing the voice of the customer which ul leads to customers choosing Krispy Kreme again and again…. Weekly doughnuts on us, plus 50% off doughnuts, 30% off drinks and 25% off Merch across our UK & Ireland K

QS Quacquarelli Symonds is seeking a Head of Customer Analytics to lead the Customer Analytics Group and deliver high-quality customer insight across the lifecycle. You will govern customer data and optimise the CX technology ecosystem to support retention, adoption and customer experience & satisfa

What You'll Do Customer Success - Ensure customer outcomes remain at the heart of operational decision-making and service delivery - Manage customer feedback, complaints and service improvements - Drive continuous improvement in the customer experience across the organisation - Implementation of

Krispy Kreme UK & Ireland is seeking a Head of Commercial Marketing to shape and accelerate growth across our retail, e-commerce, delivery, and partner channels.

Healix Health is seeking an experienced Head of Customer Experience to lead customer excellence initiatives across the business, driving service quality, advocacy and continuous improvement. You'll oversee Quality Assurance, Training, Complaints and CI, using insights and performance data to shape t

Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. You will own the CS operating model, drive custo

You will be responsible for delivering fair customer outcomes, meeting FCA DISP requirements and driving a culture of continuous improvement. You will shape complaint strategies, partner with Claims, Customer Operations, Risk and Learning & Development to reduce complaint demand and improve customer

You'll take ownership of a well-established team with a current customer base of £15M ARR, shape how customer success drives revenue and play a visible role in a business moving steadily towards profitability. Leading and developing a team of customer success professionals with clear ownership of r

Kanggiten is seeking a Head of Account Management to lead a team that manages relationships with B2B clients, ensuring their success and retention. Based in the United Kingdom, you will collaborate with sales, product, and support teams to align offerings with client needs and drive long-term value.

CI&E sits within the UK CMB Customer Team and is organised into three mutually reinforcing pillars, Customer Intelligence, Customer Action and Customer Centricity, to ensure customer performance is visible, understood and acted on at every level, and that UK CMB consistently closes the loop so custo

Doddle Cover is seeking a Head of Customer Success to lead the customer experience across the business. You will lead and develop the Customer Success teams, collaborate with internal departments and external partners, and champion Consumer Duty and FCA requirements to deliver measurable outcomes. T

Please note that this role is intended for candidates with substantial experience operating within Customer Success, Customer Experience, Customer Operations, or customer lifecycle functions. Demonstrated experience partnering directly with customer success and customer experience teams to drive ret

The Head of Customer Experience is responsible for defining, delivering and continuously improving the end-to-end customer experience across the BPA and Retirement Solutions business. Act as the voice of the customer, shaping customer journeys, service propositions, communications and digital experi

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will build scalable onboarding programmes, govern vendor performance, and orchestrate cross-functional collaboration with product and regional leaders to dri